2022 Interview Packet

WELCOME TO DICKENS MITCHENER

DICKENSMITCHENER.COM 704.342.1000 Your Best Source for Residential Real Estate.

BENEFITS OF THE "DICKENS MITCHENER WAY" FOR YOU AGENT CENTRIC: The Dickens Mitchener Way allows all agents to have a voice in the company direction and encourages every agent to bring ideas to the table to imporve the quality and performance of our team.

BUSINESS DEVELOPMENT OPPORTUNITIES: The Dickens Mitchener Way allows many opportunities for agents to develop new business from our lead generating website, our award-winning Relocation Department, and yard signs throughout our community.

CLIENT FOCUS: The Dickens Mitchener Way adapts new ideas and technology in order to better serve our clients.

COMMUNITY MINDED: The Dickens Mitchener Way encourages agents to serve the Charlotte community through our outreach programs, our involvement with the Charlotte Chamber of Commerce, and service on other community, business and church committees.

CONSTANT LEARNERS: The Dickens Mitchener Way provides training opportunities for new agents, as well as, on-going trainings at Sales Meetings, "lunch and learn" programs, and guest speakers, to keep agents abreast of all trends and information needed in this ever changing market.

EMBRACING CHANGE: The Dickens Mitchener Way is out of the box thinking that allows a custom design for each transaction.

ENTREPRENEURIAL SPIRIT: The Dickens Mitchener Way is an open door, brainstorming environment where you matter and you are the president of your company with a team spirit.

EXPERIENCED GUIDANCE: The Dickens Mitchener Way allows you access to agents and managers who have years of experience and involvement with real estate transactions to help you navigate the negotiation and transaction process with success.

MENTORING PROGRAM: The Dickens Mitchener Way provides all new agents a mentor with whom to work with to ensure the smooth and easy transition to a new career or work place.

DICKENS MITCHENER VISION FOR THE FUTURE CONTINUE TO PROVIDE A FORWARD THINKING & ENTREPRENEURIAL ENVIRONMENT TO EXCEL IN REAL ESTATE SERVICES QUALITY GROWTH - EVERY AGENT ENCOURAGED TO PRODUCE A MINIMUM OF $1.5 MILLION AFTER THEIR FIRST FULL CALLENDAR YEAR STRATEGICALLY FOCUS ON EACH AGENTS' SPHERE OF INFLUENCE THROUGH CREATIVE SOCIAL MEDIA AND MARKETING THE GOAL IS TO KEEP OUR COMPANY SMALL WITH LESS THAN 125 AGENTS PROVIDE A COMPREHENSIVE TRAINING, MENTORING AND COACHING PROGRAM TO EMPOWER THE HIGHEST PRODUCING AND MOST ETHICAL AGENTS IN OUR MARKET PLACE

Your Best Source For Residential Real Estate PROUDLY SERVING THE QUEEN CITY FOR 30 YEARS

VICKY MITCHENER

OWNER/BROKER 704.517.0177 vmitchener@dickensmitchener.com

ABOUT ME: • North Carolina native Vicky Mitchener is the high-energy driving force behind the Dickens Mitchener team of real estate professionals.

• After graduating from Wake Forest University with a degree in political science, Mitchener began an award-winning career as an executive with Xerox.

• After five fulfilling years of travel, promotions and intense corporate sales, this executive-turned-sales rep was ready for yet another career change and challenge.

• In 1988, Mitchener became a licensed REALTOR® and eagerly entered the competitive Charlotte real estate market where she quickly established herself as one of the city’s top agents.

• Mitchener was not entirely satisfied with the inside operations of the local real estate industry. It was apparent to her that technology and marketing was exactly what the real estate industry was lacking.

• Her vision was to create a forward-thinking, innovative, and strategic real estate firm based on the latest technologies and shared information. The goal was to simplify the entire process of real estate for both the agents and more importantly for the clients.

• She brings more than 30 years of experience to the table and impressive sales of more than $20 million per year.

• One of seven children, she grew up in the small town of Morganton, N.C. • She and her husband Bill live in Charlotte’s Eastover neighborhood and are the proud parents of three daughters.

FUN FACTS: • Entrepreneur of the Year by the Charlotte Chamber of Commerce in 1997 • Women in Business Award from the Charlotte Business Journal in 1998 • Two-time recipient of the Fast 50 Business Journal Award • She is a member of Christ Episcopal Church • Enthusiastic community volunteer, a former pilot, and an avid snow skier • CEO Global • Former Mint Museum Board of Trustees • Former Charlotte Country Day School Board of Trustees • Wake Forest University Advisory Board

MILESTONES & MEMBERSHIPS:

Discover more at dickensmitchener.com

B.A. Wake Forest University Licensed REALTOR®/Broker since 1988 GRI Certification Canopy REALTOR® Association National Association of REALTORS® Canopy Multiple Listing Services Young President's Organization Women President's Organization Former Charlotte Chamber of Commerce Board Charlotte Country Day School Board of Trustees

Your Best Source For Residential Real Estate PROUDLY SERVING THE QUEEN CITY FOR 30 YEARS

SARAH SZCZODROWSKI

BROKER-IN-CHARGE/REALTOR® 704.877.3350 sarah@dickensmitchener.com

ABOUT ME: • Sarah is originally from Buffalo, N.Y. • She relocated to Charlotte in 2008 from Naples, Florida.

• Szczodrowski is a graduate of the University of Florida in Gainesville, with a bachelor’s degree in both English and advertising.

• She has been a full-time REALTOR®/Broker since 2005 and she is licensed in North Carolina, South Carolina, and Florida.

• Szczodrowski currently holds a variety of real estate designations and she is very involved with the REALTOR® Association at the local, state, and national levels.

• She joined Dickens Mitchener in 2010 and became the Broker-in-Charge in 2014.

• As the Broker-in-Charge, she excels in recruiting agents, as well as training, advising, and monitoring agents in all sales activities, licensing compliance requirements, and strategic marketing campaigns.

• She currently lives in the Marvin area of Waxhaw with her husband, Michael, and their children, Madison & Evan.

• Former Director of Recruiting and General Sales Manager at Weichert Realtors® in Naples Florida

FUN FACTS: • Canopy REALTOR® Association Professional Standards Committee • Founding Member of Canopy Regional REALTOR® Association & North Carolina REALTOR® Association Young Professionals Network • 2010-2020 Recipient of Charlotte Magazine’s 5 STAR AWARD for Overall Customer Satisfaction

MILESTONES & MEMBERSHIPS:

Discover more at dickensmitchener.com

Canopy Multiple Listing Services Canopy REALTOR® Association National Association of REALTORS® North Carolina Association of REALTORS® South Carolina Association of REALTORS® Dickens Mitchener Top Producer Graduate of REALTOR® Institute (GRI) Short Sale & Foreclosure Resource (SFR) Quality Service Certified (QSC) Senior Real Estate Specialist (SRES).

Graduate of Leading Real Estate Companies of the World® Maestro Leadership Program

Your Best Source For Residential Real Estate PROUDLY SERVING THE QUEEN CITY FOR 30 YEARS

JIMMY ROUNTREE

BROKER-IN-CHARGE/REALTOR® 704.608.8656 jrountree@dickensmitchener.com

ABOUT ME: • Jimmy Rountree teamed up with his mother Sharon in 2002 to start selling homes in the greater Charlotte area.

• Jimmy brings his own unique skill-set to the table as an agent and Broker-in-Charge at Dickens Mitchener.

• Rountree moved with his family to Charlotte as a young boy.

• His experience as a sales manager in the food service and restaurant industries makes him a natural for residential real estate sales.

• Jimmy’s partnership with his mother provides the service, attention and availability that their clients require, along with a passion and positive attitude that goes beyond the call of duty • Jimmy, his wife and their daughter enjoy living in the Cotswold neighborhood of Charlotte.

FUN FACTS: • Charlotte Magazine Five Star Winner/Best in Client Satisfaction

MILESTONES & MEMBERSHIPS: • Canopy Multiple Listing Services • Canopy REALTOR® Association • National Association of REALTORS® • North Carolina Association of REALTORS® • Dickens Mitchener’s Top Team in 2012, 2013, 2014, 2016, 2018, 2019

Discover more at dickensmitchener.com

MARKETING & ADVERTISING FOR SALE SIGNS: We will place a Dickens Mitchener For Sale sign on your property. We can also place listing flyers in an Info Box in your yard.

CMLS DATABASE: Your home will be listed in the Canopy Multiple Listing Service (CMLS). This is the best source for selling your home since every licensed REALTOR® can access this information.

VIRTUAL TOURS: Virtual tour & professional photos can be taken of your home.

This tour will be added to MLS and the photos will be utilized in any marketing efforts.

MARKETING BROCHURE: Our digital & print brochures are prepared specifically for your home and will include photos, noteworthy features, a square footage diagram, MLS sheet, disclosures, and other information a buyer would need to make a buying decision for your home. The digital brochure is uploaded to your listing page on dickensmitchener.com as well as included in MLS and ShowingTime.

DIGITAL MARKETING: Announcements are created to inform thousands of agents in the Charlotte area about new listings, REALTOR® Tour, price reductions, or event information. Additionally, monthly newsletters are sent out each month to approvimately 15,000 DM contacts & over 100 agents' contact lists.

MARKETING & ADVERTISING PUBLIC OPEN HOUSES: These may be held Saturday or Sunday on an "as needed" basis.

Once an Open House is scheduled, it will be loaded onto our Dickens Mitchener website, as well as a promotion on Dickens Mitchener social media accounts.

CUSTOM POSTCARDS & MAILERS: Our marketing department will create a custom piece for any listing. Custom pieces are designed in house and will use specific lists that cater to our marketing plan/schedule.

REALTOR® Events: These events may be held to introduce your home to other local agents in the Charlotte area. We have a database comprised of thousands of Charlotte agent addresses that we can select from to invite to your home. Once scheduled, this event will go into our company calendar which is emailed out to our agents weekly.

DM WEBSITE: When you visit dickensmitchener.com you get immediate access to more than 6,000 resale listings through the Canopy Multiple Listing Service, as well as an up-to-the minute database of new listings, home developments, and homes for sale by owner. It also features virtual tour videos of selected Dickens Mitchener listings.

INTERNET EXPOSURE LEADING REAL ESTATE COMPANIES OF THE WORLD®: Leading Real Estate Companies of the World® is a global network compromised of 550 of the best known local and regional real estate firms, with 4,600 offices and 135,000 sales associates in the U.S. and more than 70 countries.

LUXURY PORTFOLIO INTERNATIONAL®: Luxury Portfolio International® (www.LuxuryPortfolio.com) is the luxury face of Leading Real Estate Companies of the World® (www.LeadingRE. com), the largest global network of premier, locally branded companies dominated by many of the world's most powerful independent luxury brokerages.

REALTOR.COM®: Homes for sale on realtor.com® span thousands of cities and towns across the U.S. and Canada. The listings represent over 800 MLS's to provide the most accurate and reliable information possible. Simply use the property search to find condos, townhomes, and single family homes.

CANOPY REGIONAL REALTOR® ASSOCIATION: The Canopy Regional REALTOR® Association's broker reciprocity through IDX displays on over 2,000 local websites of the REALTOR® MLS members. IDX allows brokers to fully market listings, while allowing the brokerage community to obtain and maintain first contact with clients.

NATIONAL & GLOBAL HOME SEARCH: Our National & Global Home Search features gives you a direct link to our LeadingRE partners all over the world. This link makes it very easy to search for all real estate just about anywhere nationally and internationally.

FIND US ON SOCIAL MEDIA FOLLOW US FOR: COMMUNITY UPDATES, GIVEAWAYS, FEATURED LISTINGS, & MORE!

Dickens Mitchener is social! Our marketing team includes a social media coordinator who blogs weekly and posts new listing features, exclusive video walkthroughs, neighborhood highlights, giveaways & more. It's our goal to use social media to showcase the uniqueness of the DM team and what it's really like to live in the Queen City!

Our Facebook content is seen by roughly 44,000 people each week, and we can further that reach by using boosted post campaigns directly targeting certain audiences to extend beyond our network. We post a variety of content including Listing of the Week, Virtual Tours, Just Listed Homes, and DM Hot Spots to all of our social media platforms. Visit our social media networks and follow along to discover more about Dickens Mitchener!

DISCOVER MORE ON OUR WEBSITE AT DICKENSMITCHENER.COM

Dickens Mitchener • @Dickens Mitchener • @dickensmitchener • @dmahomes

CHARLOTTE, NC 28226

CHARLOTTE, NC 28207

For Sale!

CHARLOTTE, NC 28207

Under Contract!

For Sale!

$4,500,000

$6,000,000

REALTOR®/BROKER 704.236.1936

$3,600,000

REALTOR®/BROKER 704.502.4612

REALTOR®/BROKER 919.619.2622

CHARLOTTE, NC 28211

CHARLOTTE, NC 28226

For Sale!

CHARLOTTE, NC 28211

For Sale!

For Sale!

$2,495,000

$2,650,000

$3,150,000

REALTOR®/ BROKER 704.517.0177 / 704.641.5398

REALTOR®/BROKER 704.534.5552

CHARLOTTE, NC 28207

CHARLOTTE, NC 28207

For Sale!

REALTOR®/BROKER 704.575.2369

CHARLOTTE, NC 28207

For Sale!

$2,250,000

For Sale!

$1,995,000

REALTOR®/BROKER 704.608.0448 / 704.608.8656

REALTOR®/BROKER 704.608.0448 / 704.608.8656

­

$1,595,000

REALTOR®/BROKER 704.236.1936

EASTOVER OFFICE

SOUTH O FFICE

2330 Randolph Rd. Charlotte, NC 28207

7810 Ballantyne Commons Pkwy. Suite 103 Charlotte, NC 28277

A Z A L E A A Z A L E A

FRAN MILLER contact: (704) 488-0288 fmiller@dickensmitchener.com REALTOR®/BROKER

Your Best Source for Residential Real Estate.

Looking to call Dilworth home? I can help! I grew up in Myers Park and have been your Dilworth neighbor since 2008, so I know what sets this area apart and have the local expertise to find a home perfectly tailored to your needs. When you are ready to begin the home-buying or -selling process, let me know what I can do to lend a helping hand.

704.342.1000 | DICKENSMITCHENER.COM

2021 COMPANY STATISTICS D I C K E N S M I TC H E N E R AT A G L A N C E

$1,002,273,598 2021

SALES

VOLUME

$766,702

$9,029,491

2021 AVERAGE SALES PRICE

AGENT PRODUCTIVITY

1,322

12

111

2021 TOTAL NUMBER OF TRANSACTIONS

UNITS PER AGENT

TOTAL AGENTS

$5M+

$10M+

$15M+

27 AGENTS

9 AGENTS

14 AGENTS

$20M+

$30M+

$50M+

7 AGENTS

2 AGENTS

3 AGENTS

In for m a ti on p u lle d f ro m t h e Caro lin a M u lt ip le L is t in g S er vice for S in gle Fa m il y Hom es f rom 1/ 1/ 2021 – 12/ 31/ 2021

2021 BREAKDOWN OF TOTAL TR ANSAC TIONS

9% 23%

35% 12% 21%

$0- $250K

$250K - $500K

$500K - $750K

$750K - $1M

$1M+

I’M LOCAL I’M GLOBAL

®

INDUSTRYLEADING SALES. WORLD-CLASS SERVICE.

MORE U.S. HOME SALES VOLUME

THAN ANY OTHER REAL ESTATE NETWORK, FRANCHISE OR BROKERAGE BRAND. $296 BILLION IN U.S. HOME SALES VOLUME. As an affiliate of Leading Real Estate Companies of the World,® our brokerage is a local and global market leader working on your behalf. LeadingRE’s world-class marketing resources and connections allow us to provide you with a truly exceptional real estate experience. ®

$296 Leading Real Estate Companies of the World

1.3 MILLION

$260

GLOBAL TRANSACTIONS

$207

550

$152

Leading Real Estate Companies of the World®

COMPANIES $110

4,600

Keller Williams

OFFICES

$97

150,000

$96

Compass

$72

Berkshire Hathaway HomeServices

SALES ASSOCIATES

70

Coldwell Banker

Sotheby’s International Realty

$37

COUNTRIES

RE/MAX eXp Realty

$29

Redfin

$29

Century 21 Douglas Elliman

$23

Homesmart

$20

Corcoran Better Homes and Gardens

$11

ERA $11 $0

$50

$100

$150

$200

Volume shown in billions of dollars.

This bar chart is sourced from REAL Trends 500 for 2020, realtrends.com.

© 2021 Leading Real Estate Companies of the World.® All Rights Reserved.

C–Sales Volume. 05.21

Equal Housing Opportunity.

$250

$300

I’M LOCAL I’M GLOBAL

®

FROM COAST TO COAST AND EVERYWHERE IN BETWEEN, WE’VE GOT IT COVERED.

AS AN AFFILIATE of Leading Real Estate Companies of the World,® we have a real estate professional ready to help you find your ideal home throughout our continent and to points around the globe. Whether it’s a country house, a property in a resort location, or an in-town apartment, we can help you find the perfect property when you work with the best names in real estate — Leading Real Estate Companies of the World®.

REAL ESTATE IS STILL A LOCAL BUSINESS —

1.3 MILLION GLOBAL TRANSACTIONS

550

Our network is comprised of the very best locally and regionally branded real estate professionals in the United States. With a local focus and a national/global view, our associates will ensure the best personal attention with the finest access to quality real estate connections.

COMPANIES

4,600 OFFICES

150,000 SALES ASSOCIATES

70 COUNTRIES

®

© 2021 Leading Real Estate Companies of the World. All Rights Reserved.

C–CoastToCoast. 05.21

Equal Housing Opportunity.

MARKET LEADERS IN OVER

40

WORLD CAPITALS

I’M LOCAL I’M GLOBAL

®

LOCAL EXPERTISE, GLOBAL CONNECTIONS, POWERFUL MARKETING.

1.3 MILLION GLOBAL TRANSACTIONS

550 COMPANIES

4,600 OFFICES

WE MARKET YOUR PROPERTY TO THE WORLD. When selling your home, you need global exposure in addition to the strong marketing expertise we deliver locally. As an affiliate of Leading Real Estate Companies of the World,® we have the resources to market your property to the highest possible number of potential buyers. With 150,000 talented associates around the world, we expose your property to buyers on six continents ensuring more eyes on your property. In addition, we receive inbound clients from other affiliates around the globe who are interested in purchasing a home.

Leading Real Estate Companies of the World® is a pedigree denoting the very best companies who represent qualified clientele and wish to do business with similar firms. Each year our network is collectively responsible for over one million transactions on a global basis.

When your home is posted to our website locally, it is immediately promoted on the LeadingRE.com website. It is also immediately connected to the websites of 550 of our affiliated real estate firms in the world.

150,000 SALES ASSOCIATES

70 COUNTRIES

550 FIRMS

150,000

SALES ASSOCIATES

®

© 2021 Leading Real Estate Companies of the World. All Rights Reserved.

C–LocalExpertise 05.21

Equal Housing Opportunity.

ENCOMPASSING

4,600 OFFICES

70

COUNTRIES

I’M LOCAL I’M GLOBAL

®

WORLD-CLASS SERVICE, WORLD-CLASS INTRODUCTIONS.

1.3 MILLION GLOBAL TRANSACTIONS

550 COMPANIES

WE CAN ASSIST YOU ANYWHERE IN THE WORLD. As an affiliate of Leading Real Estate Companies of the World,® we have access to the highest caliber of real estate professionals in 70 countries and across six continents. When buying or selling property outside of our local market, our world-class connections can help with real estate needs throughout our continent and to points around the globe.

Let us introduce you to a carefully selected sales associate that will provide you with extraordinary service — anywhere your real estate needs take you.

Our global network is comprised of the very best real estate companies and the most talented professionals in the world. These associates ensure personal service with access to quality real estate connections. This level of service and quality is the reason why a meaningful introduction is made through our network every 15 minutes.

4,600 OFFICES

150,000

1.3 MILLION

SALES ASSOCIATES

70 COUNTRIES

$296

BILLION IN HOME SALES VOLUME IN 2020 AMONG THE TOP 500 U.S. FIRMS

GLOBAL TRANSACTIONS ANNUALLY

120

CLIENT INTRODUCTIONS MADE DAILY WORLDWIDE

40%

OF TOP 125 U.S. MARKETS WHERE A LEADINGRE AFFILIATE RANKS NUMBER 1

®

© 2021 Leading Real Estate Companies of the World. All Rights Reserved.

C–WorldClass. 05.21

Equal Housing Opportunity.

Technology Programs and Office Systems

Dickens Mitchener prides itself on utilizing the latest technologies. Our company is proud to use the provided systems & processes.

DICKENS MITCHENER TECHNOLOGY Reliance CRM, dashboard and agent websites are a convenient, mobile-friendly, single sign-on (SSO) broker dashboard. Reliance centralizes your applications and streamlines internal communication in your own branded environment for an improved end-user experience.

FIND US ON SOCIAL MEDIA FOLLOW US FOR: COMMUNITY UPDATES, GIVEAWAYS, FEATURED LISTINGS, & MORE!

Dickens Mitchener is social! Our marketing team includes a social media coordinator who blogs weekly and posts new listing features, exclusive video walkthroughs, neighborhood highlights, giveawayas & more. It's our goal to use social media to showcase the uniqueness of the DM team and what it's really like to live in the Queen City!

Our Facebook content is seen by roughly 22,000 people each week, and we can further that reach by using boosted post campaigns directly targeting certain audiences to extend beyong our network. We post a variety of content including Listing of the Week, Meet the Team, Just Listed Homes, DM Hot Spots to all of our social media platforms. Visit our social media networks and follow along to discover more about Dickens Mitchener!

DISCOVER MORE ON OUR WEBSITE AT DICKENSMITCHENER.COM

Dickens Mitchener • Dickens Mitchener • @dickensmitchener

DICKENS MITCHENER'S ANNUAL AGENT AWARDS RECOGNITION BREAKFAST Each year Dickens Mitchener celebrates the work of our agents at the Annual Agent Awards Recognition Breakfast hosted at Charlotte Country Club. The awards ceremony allows us to honor the agents who have excelled in the previous year, both in sales annd in contribution to the Dickens Mitchener team.

These awards include Top Producer, Top Team, Rookie of the Year, Spirit Award, as well as the top performing agents based on annual sales volume.

These awards are achieved by the following accomplishments: AWARD LEVELS: SALES VOLUME: Pinnacle Award $30+ Million Platinum Circle $20-$30 Million Chairman's Circle $15-$20 Million President's Circle $10-$15 Million Executive's Circle $5-$10 Million Ambassador's Circle $3-$5 Million

Your Best Source for Residential Real Estate.

Discover more at dickensmitchener.com

DICKENS MITCHENER'S ANNUAL AGENT RETREAT Dickens Mitchener rewards the top performing agents from the previous year with a annual retreat each October. The Agent Retreat includes a two night, all inclusive, getaway to a local destination within reasonable driving distance of Charlotte.

The goal of the Agent Retreat is to motivate and rejuvenate our agents. The retreat presents an opportunity for the Dickens Mitchener team to share their knowledge and experiences with one another to contribute to our success as a company. Moreover, the Agent Retreat is a time for agents with the highest performance in sales to relax and build relationships within DM.

Your Best Source for Residential Real Estate.

Discover more at dickensmitchener.com

There are 567,715 people in the US who are homeless.

Every day, more than 3,500 people in Mecklenburg County experience homelessness.

We want to create a path so that through the homeownership process, we help people on our streets and in our shelters move home.

The goal of the Homeowners Impact Fund is to end homelessness in local communities. We plan to allocate funds in 2020/2021 to A Roof Above, Safe Alliance, and Charlotte Family Housing Authority. We invite you to join our efforts to solve a national crisis, one community at a time. Funds raised in other areas will be distributed in their local community. Learn more: homeownersimpactfund.org.

WHAT IF All transactions in Charlotte, NC: 34,258 x $70 = $2,400,000

Canopy MLS

The entire US MLS:

141,882 x $70

6,023,000 x $70

=

=

$10,000,000

$421,610,000

Everyone GIVES a little.

We will RAISE a lot.

PROUDLY SERVING THESE ORGANIZATIONS IN 2022

THANK YOU

FROM YOUR DICKENS MITCHENER TEAM