Joan and Lane Goode Listing Presentation

About Us Who We’re the people you want at your side.

Friends at heart. Professionals in practice and mind.

We train our agents to be the best. Then we back them up with a world-class team.

Every agent of ours must meet a certain experience level and criteria to join us.

LO CATI O N

2330 Randolph Road Charlotte, NC 28207 dickensmitchener.com 704.342.1000

Where Charlotte. The Queen City. Our first love.

Our home.

As agents, we know this city’s neighborhoods like our closest circle of friends.

We tend to this relationship as much as we do our connections to you.

Place matters. Knowledge counts.

How Agents who help more people end up better at their jobs. It’s like going to the gym — the more you go, the better your results. This is why we only have full-time, fully committed agents. We train them constantly on the changing market, new tech, negotiation strategies and people skills.

We get to work with top-of-the-line agents. You get what you want, wrapped in the best possible experience.

hello neighbor!

Proudly serving the Greater Charlotte Area including Mecklenburg, Union, Cabarrus, Gaston, Iredell and York counties.

About Me • • •

Joan B. Goode R E A LT O R ®/ B R O K E R

704-953-3035 jgoode@dickensmitchener.com Industry • • • • •

2026 Canopy Realtor® Association President 2026 Canopy MLS President 2026 Canopy Housing Foundation President NAR Board of Directors (2025-present) NC Realtors® Association Board of Directors 2024-present

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Milestones & Memberships • • • • • • •

Canopy Multiple Listing Services National Association of REALTORS® Canopy REALTOR® Association North Carolina Association of REALTORS® South Carolina Association of REALTORS® 2025 Canopy Realtor Association President-Elect 2023 Canopy Realtor Association Realtor of the Year

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Five Star Real Estate Professional 2012-Present DM Top Producer 2006-Present Panelist at 2021, 2024, 2025 & 2026 Leading Real Estate Companies of the World® Agent Summits

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DM Most Units Sold 2018-2023, 2025 DM 2019 Spirit Award Winner DM 2019 Top Producing Agent DM 2005 Rookie of the Year Charlotte Regional REALTORS® 2005 Rookie of the Year Panelist at 2025 Leading Real Estate Companies of the World® Global Symposium in Prague, Czech Republic Top 50 Agents in North Carolina by RealTrends, 2020-present 2025 LeadingRE Global Referral Award Winner (This prize recognizes individuals who successfully assisted clients with real estate needs outside of their local market in 2023 and 2024, working in collaboration with fellow LeadingRE members in the destination market.)

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Native North Carolinian raised in Asheville.

Graduate of North Carolina State University.

Prior to entering the real estate industry, Joan spent ten years in Los Angeles, CA working in technical sales & electronics as a top producer.

Became a licensed REALTOR® in 2005 and immediately positioned herself as one of Charlotte’s most accomplished brokers.

Housing Opportunity Foundation Chair in 2011 and 2012.

Canopy Regional REALTORS® Committee Chair of the Year in 2012 and 2019.

REALTORS® Care Day Chair 2015.

Creator & Chair for Strides for Shelter 5K - Racing to Cure Homelessness, 2015-Present.

Mahjong group at Providence Country Club Joan is married to her college sweetheart, with whom she shares a daughter and twin sons.

Fun Facts • •

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North Carolina Association of REALTORS® 2006 Rising Star of the Year Charlotte Real Producers cover feature in February 2018 for sales production & exceptional community involvement.

Avid marathon runner, completing 2-3 each year since 2000 and in 2019 completed Disney’s Dopey Challenge, running more than 48 miles in 4 days.

Volunteers at & supports her favorite local organizations: Canopy Housing Foundation, YMCA Community Outreach (2008-present), The Relatives, Urban Ministries, and A Child’s Place Canopy Housing Foundation Association Board Member Golfs regularly with a close group of girlfriends in their Sunday Funday ladies club at Providence Country Club.

Member of the Daughters of The American Revolution NC State Cheerleader Alumni Enjoys traveling the world with her family

hello neighbor!

About Me • • • •

Lane Goode R E A LT O R ®/ B R O K E R

704-516-1645 Lane@dickensmitchener.com

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Fun Facts • • •

Milestones & Memberships • Canopy Multiple Listing Services • Canopy REALTOR® Association • National Association of REALTORS® • North Carolina Association of REALTORS®

Joined Dickens Mitchener in 2026 after 30 years in information technology sales, consulting, and leadership Has lived in Charlotte since 1996. Grew up in Raleigh, and has also lived in Los Angeles and Atlanta Working with life partner and Dickens Mitchener top producer, Joan Goode Specializes in how technology can enhance and simplify the buyer and seller experience Bachelor’s degree from NC State University; MBA degree from Queens University Charlotte

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Met wife and DMA agent Joan Goode at NC State University, together since Hobbies include traveling, hiking, running, swimming, golfing, pickleball, gardening, and cooking Actively support Charlotte’s unhoused neighbors through Roof Above’s Room in the Inn program Member of Providence Country Club Member of Seabrook Island Club (SC) Member of Christ Lutheran Church

REFERENCES

Seller Client Testimonials Ronald J Jackson | Mobile: 805-443-5437 or Email: ronjack123@sbcglobal.net We would highly recommend Joan to anyone looking for an experienced, knowledgeable and caring real-estate partner. She absolutely makes sure she understands your goals and needs and develops a custom plan to achieve those goals and needs.

Henry Stacy Nicholson | President, Children's Services and Chair of Pediatrics at Atrium Health Email: stacy.nicholson@atriumhealth.org Joan Goode and her team are simply the best. They bring deep knowledge of real estate and the Charlotte market, coupled with outstanding service. When the inevitable surprises enter into the picture, Joan and her team take them in stride and offer sound advice. I would recommend Joan to buyers and sellers alike.

Michael Daniel | Mobile: 704-299-6150 or Email: mjdaniel20@gmail.com We worked with Joan and her team on both the purchasing and selling sides, and our experience was amazing! They made the stressful process of buying/selling a home as seamless as it could be, and helped us achieve outcomes we were very happy with.

Brianna Chrisman | Email: brie.chrisman@gmail.com Joan is a shining star. She has been our Realtor® through two purchases and one sale. Our most recent purchase was contingent on selling our current property. When we heard there was another bid on our dream home, her team worked tirelessly through a weekend to ensure that our house was on the market and professional images were done within 72 hours. Joan brought her amazing expertise, professionalism, and fight throughout the entire process. When we did the final walkthrough and found out that the previous owners of our purchase left a house full of items for us to clear out, Joan made sure that we were compensated before leaving the closing. We joke that we'll never move again because the process is so stressful but having Joan and her team on our side made it so much more manageable and successful. I would recommend Joan to anyone and everyone when buying or selling.

Mary Lu Leatherman | Mobile: 704-996-6851 or Email: ml5808@outlook.com Joan and her team are excellent to work with! She coached us on pricing our home appropriately, what to do to get our house ready for market so it looked it's absolute best. She set realistic expectations.

Joan and her team worked hard to market our home and throughout the sales process were very responsive to answer questions, follow up with other Realtors® and provide feedback on showings.

Joan provided advice and negotiated for us. Her team made sure our closing went off without a hitch.

We would absolutely use Joan again!

Kevin Chandler | Mobile: 214-674-9375 or Email: kpchandler74@gmail.com We have been happy to share our story in video for Joan with her marketing video last year. If she ever needs us to do the same, we'd do it again and now have more to say. We trust Joan to help make sure that we are getting the best price possible on both the buying and selling side of our real estate transactions. She is a trusted advisor in the Charlotte market, and I regularly reach out to her for leads in my own business based on her knowledge of Charlotte. We've been happy to support her in her various interests, and she has supported us in ours.

Nancy Mar | Email: nancy.mar@gmail.com Joan is everything I want and expect from an agent. She knows the market, delivers on her word and executes quickly and seamlessly. She also operates with integrity which aligns with my character and what I want my agent to represent. The thought of selling my house was so stressful and overwhelming for me, especially as a single mother, but Joan thought of everything to help ease my burden and stress. She is truly the best and most amazing person!

Laurie Semke | Mobile: 704-941-1135 or Email: lauriesemke@gmail.com Joan does an excellent listing presentation and answered all of our questions throughout the whole selling experience as if she was listening to and answering US (not just responding in a rote/scripted way).

Her input helped! Joan is astute, individualized in her approach to clients, knowledgeable, experienced and professional...as well as cheerful. It is a great combination.

MARKET ACTIVITY

Joan’s Recently Sold Listings

223 GLENMOOR DRIVE Longview | Single Family Home Sale Price: $1,575,000 List Price: $1,565,000 5 Bed | 5.1 Bath | 5,336 sqft

6510 SETON HOUSE LANE Piper Glen | Single Family Home Sale Price: $1,400,000 List Price: $1,350,000 4 Bed | 4.1 Bath | 4,966 sqft

7924 PEMSWOOD STREET Highgrove | Single Family Home Sale Price: $1,355,000 List Price: $1,390,000 4 Bed | 4 Bath | 4,215 sqft

4108 COMMONWEALTH AVE. Oakhurst | Single Family Home Sale Price: $1,350,000 List Price: $1,350,000 4 Bed | 3.1 Bath | 3,151 sqft

5430 OPEN BOOK LANE Mckee Plantation | Single Family Home Sale Price: $1,050,000 List Price: $1,049,000 5 Bed | 4 Bath | 3,945 sqft

254 IVERSON WAY Dilworth | Townhouse Sale Price: $765,000 List Price: $760,000 3 Bed | 3.1 Bath | 1,926 sqft

4156 PERSIMMON ROAD

1424 MOONSTONE DRIVE Thornblade | Single Family Home Sale Price: $605,000 List Price: $600,000 4 Bed | 2.1 Bath | 2,458 sqft

1168 KINGS BOTTOM DRIVE Massey | Single Family Home Sale Price: $600,000 List Price: $620,000 3 Bed | 2 Bath | 2,466 sqft

Riverchase Estates | Single Family Home

Sale Price: $750,000 List Price: $725,000 4 Bed | 3 Bath | 2,743 sqft

Our Priorities: Well prepared, knowledgeable and insightful on market conditions.

Available, accessible and communicative about each step in the relocation and real estate processes.

Joan B. Goode

Lane Goode

Christie Keagy

Ruth Russell

Tammy McCorkle

Michelle Sobiech

Team Lead Licensed Realtor®/Broker in NC & SC (704) 953-3035 JGoode@dickensmitchener.com

Licensed Realtor®/Broker in NC (704) 516-1645 Lane@dickensmitchener.com

Honest partners who advocate for your unique needs and skillfully manage each task at han Licensed Realtor®/Broker in NC & SC (704) 577-7321 CKeagy@dickensmitchener.com

Licensed Realtor®/Broker in NC & SC (704) 609-4846 Ruth@dickensmitchener.com

S c a n QR C o d e t o W a t c h Ou r V i d e o !

Executive Closer (704) 607-7036 JoanBGoodeAdmin@dickensmitchener.com

Executive Assistant (704) 737-8398 JoanBGoodeAdmin@dickensmitchener.com

WHY LIST WITH JOAN?

The Ultimate Home Selling Experience PASSION FOR OUR INDUSTRY

Joan is a trusted advisor whose primary focus has been helping clients achieve their real estate goals, as well as serving our industry in various ways through The Canopy Realtor® Association. Joan’s leadership positions—serving on advisory boards, in volunteer roles throughout the Charlotte community, and currently as Canopy CMLS president-elect—make her one of the most knowledgeable and top-producing agents in our market. You can trust you are getting a Realtor® who is well-connected, informed and respected in the industry.

• 2025 Canopy Realtor Association President-Elect • 2023 Canopy Realtor® Association Realtor® of the Year • 2024 Canopy Realtor Association Board of Directors • 2024 N.C. Realtors Association Board of Directors

EXPERIENCE YOU CAN TRUST

With 20+ years of selling homes in the Charlotte region, Joan brings unmatched experience and expertise of the local market area and market trends to her clients. Joan is a client-focused Realtor® with a proven production record of more than 550 closed sales since the beginning of her career. This depth of experience allows Joan to guide sellers to the best strategies for pricing, marketing and timing for the sale of your home.

• Current MLS president, ensuring deep market knowledge • Advisory and volunteer positions demonstrate community commitment • Proven track record as a top-producing agent since 2005 • Five Star Professional Award since 2012, for superior service & exemplary professional excellence • 2020 Top 5 Agents in N.C. - America’s Best Real Estate Professionals by Newsweek

A SEAMLESS PROCESS

Our unique team structure ensures that you are always supported. With two executive assistants, Joan offers a full-service team that provides a streamlined experience from start to finish. Service is at the core of Joan’s business model. Our team handles everything from pre-listing preparation to negotiations, inspections and closing, removing the stress from the home selling process for homeowners. We ensure that every aspect of the listing is handle with care and great attention to detail so that we can provide a service to you that is simply unmatched.

• Dedicated support from two executive assistants who are licensed real estate brokers in NC & SC • Seamless communication, ensuring no gaps in service • Always a team member available to assist, including lights on/off, attending vendor appointments

PREMIUM MARKETING SERVICES FOR EVERY LISTING

We understand the power of first impressions. That’s why we invest in high-end marketing to ensure your property stands out in a competitive market. Homes listed by our team are presented at their absolute best, drawing in more qualified buyers and selling faster. Every home we list benefits from our professional services.

• High-quality floor plans created by professionals • Drone photography for stunning aerial views and twilight photo shots • Professional photographers for interior and exterior shots that make your home stand out • Professional staging to present your home in its best light at no charge to you • Proactive Communication is where we excel. We keep our clients informed at every step of the process. You will benefit from consistent updates, clear timelines and a transparent approach to ensure our clients always know what’s happening with their listing.

• Social Media & Video Walk-Throughs Joan’s social media platforms and the Dickens Mitchener networks will continuously market the home utilizing professional videos with our in-house team.

• Digital Marketing Digital announcements are created and sent to thousands of agents in the Charlotte area about new listings, Broker Tours, price reductions, etc. Additionally, monthly newsletters are sent out each month to approximately 20,000 DM contacts & over 100 agents’ contact lists.

Joan B. Goode, Realtor®/Broker in NC & SC | jgoode@dickensmitchener.com | 704.953.3035

WHY LIST WITH JOAN?

The Ultimate Home Selling Experience CONNECTIONS THAT SIMPLIFY THE PROCESS

Our long-standing relationships with trusted, local service providers, from repair professionals to legal advisors, allows us to make the selling process stress-free. From pre-listing to closing, we can handle it all quickly and efficiently to help the entire process go smoothly.

• Joan’s preferred vendor list: Through listing with Joan you will have access to top service, local providers (deep cleaning, carpet cleaning, painters, landscapers, handyman services etc.)

• Ability to coordinate repairs and improvements as needed • One-stop solution for getting your home market-ready • Attending vendor appointments whenever needed

LEGAL EXPERTISE WITH EVERY STEP

We partner with Dan Terry of The Terry Law Firm to ensure your documents, title work, and legal needs are thoroughly reviewed. This service provides peace of mind for both buyers and sellers.

• Legal consultation from a trusted law firm • Document review and title work handled professionally • Advocacy for buyers and sellers alike • Mediation with a focus on diffusing tensions and achieving mutual goals

Canopy Housing 2025 Canopy Realtor Foundation Association President Joan believes in serving Members of our local with a giving heart.

Realtor® association She is the Creator and elected Joan to serve Chair for Strides for as their president Shelter 5K - Racing in 2025. Joan is to Cure Homelessness passiontate about our (2015-Present), the industry and believes REALTORS® Care Day in leading from the Chair in 2015, and front. Her position Housing Opportunity ensures her clients Foundation Chair receive deep market in 2011 & 2012 and knowledge. board member.

2020 America’s Top Agents presented by Newsweek Magazine Top 5 Agents in N.C. Newsweek partnered with REAL Trends to sort through the data in our state and designated Joan one of the highest honors as one of America's Best Real Estate Professionals.

Top Producing Agent Joan and Vicky Mitchener at the 2019 Dickens Mitchener Annual Awards. Joan has received the 2019 Top Producing Agent, as well as awards for a Top Producing Agent since 2006, Most Units Sold from 2018-2023, Most Closed Referrals and the 2019 Spirit Award.

Leading Real Estate Companies of the World Agent Summit - Panelist

In June 2021 Joan sat on the top producing agent panel at the annual event. LeadingRE is our affiliate network comprised of 550+ boutique firms in 70 countries. As proud members of the network, Joan is able to expand our local expertise to deliver powerful marketing on both the

local and global levels.

Joan B. Goode, Realtor®/Broker in NC & SC | jgoode@dickensmitchener.com | 704.953.3035

D I C K E N S M I T C H E N E R AT A G L A N C E

2025 Company Statistics

$914,299,712 CLOSED SALES VOLUME

$1,058,488

894

AV E R AG E S A L E S P R I C E

T OTA L N U M B E R O F T R A N S AC T I O N S

2025 Breakdown of Total Transactions 4.7% 3.4% $0 - $250K

24.5% 28.8%

$250K - $500K

$500K - $750K

$750K - $1M

15.6%

22.9%

$1M - $3M

$3M+

Information pulled from the Canopy Multiple Listing Service for Single Family Homes from 1/1/2025 – 12/31/2025

Selling Process

Love it.

THE PROCESS

15 Steps to SOLD! Step 1

Consultation During our C O M PLI M E NTA RY C O N S U LTATI O N we will tour your home and go over what needs to be done to prepare it to sell. I will share the comps in your area with a comparative market analysis(CMA), and discuss strategic pricing and my marketing strategy that will sell your home for top dollar quickly.

Step 2

Marketing Strategies Our M A R K E TI N G will go above & beyond, starting with putting a sign in the yard and placing it in the MLS. We take pride in our custom marketing strategies. Your home will be showcased on social media, email, video & print marketing. We want to meet every possible buyer wherever they might be looking.

Step 3

Staging & Pre-Inspection The goal of STAG I N G is having a trained eye come into your home and look at it as a buyer would. My ability to stage for the market will get your home show ready. We look at staging like we are creating a neutral palette, so that all buyers can envision themselves living there.

A PR E- I N S PECTI O N will be done so that the buyers will have confidence to make an offer on the home.

Step 4

Photography & Videography Many times a buyer has already decided if they are interested in your home just from the pictures online, without ever stepping foot inside. Our PH OTO G R A PHY partners are the best at coming into your home and capturing it at its absolute best. Now, the pre-marketing can begin.

Step 5

Coming Soon & Firm Exclusive If applicable, we can list your home as “C O M I N G SO O N ” in MLS. This will give buyers a sneak peek into your home before it is officially ready to show.

FI R M E XC LU S IVE is another option for the most discerning clients. Your home will be marketed within our firm to

all of our brokers.

Step 6

Active On Market Now that we have completed all the steps to prepare your home for market, it’s time to go LIVE . Our marketing plan will also go live and your home will be presented to thousands across our market as well as the world with our Leading Real Estate Companies of the World® global network.

Step 7

Showings / Open House Keeping your home show ready is the key to being sold quickly. I will share tips with you to keep the guess work out of making sure you are ready for all S H OWI N G S . Keeping a clean, shiny, and clutter-free home will ensure buyers only see the best things about your home.

THE PROCESS

15 Steps to SOLD! Step 8

Offers I will be your guide in looking through all presented O FFE R S . There are many things to consider and price is just one of them. I will help you decide which one best accommodates your needs and timeline.

Step 9

Negotiating One of the top reasons to hire a licensed broker is for the next step: N EG OTI ATI N G . I am aware of market trends in our area and can help negotiate the best offer for your home based on the current market and your needs.

Step 10

Inspections Once the offer is accepted it is time for I N S PECTI O N S . These will take place within the first 2-10 days after an offer is accepted, or during the due diligence period. The buyer will pay an inspector to look through the entire property and list all things the home could need. Big and small things will be on the list. The report will be sent to the buyers for review with their agent. Buyers may or may not try to negotiate items for repair on the list. Once all parties have an agreement, we move on to the next step: A PPR A I SA L .

Step 11

Appraisal If the buyer is utilizing a loan, then an A PPR A I SA L will be ordered by the loan officer. These are often chosen at random from a pool of appraisers. The goal is to have the appraisal come in at or above the purchase price of the contract so the mortgage lender will approve the loan. It is important the home be in tip top shape at the time of the appraisal.

Step 12

Title & Utilities The TITLE company will make sure the home title is clean for the closing. This means they will look over all paperwork to be sure there are no liens on the property, no extra names on the title, and prepare for closing. They will work with the lender to ensure everything is ready for closing day.

You will want to schedule the transfer and/or shut off all UTI LITI ES for closing day or the day after. This should be set-up at least 2 weeks prior to closing.

Step 13

Final Walk-Through The buyers will do their FI N A L WA LK-TH RO U G H up to 4 days prior to closing. This is to make sure all negotiated items have been completed, that the home is clean, and all is as it should be.

Step 14

Closing Congratulations, you have made it to closing day! C LO S I N G is when the necessary paperwork to complete the transaction is signed. The papers are signed at the real estate attorney’s office and the title is transferred from the seller to the buyer. Once funded, the buyer receives the keys, and the seller receives payment for the home.

Step 15

Welcome Home!

HOME SELLERS: HERE’S WHAT THE NAR SETTLEMENT MEANS FOR YOU As a home seller, you have a wide range of choices when it comes to listing your home. Agents who are REALTORS® are a trusted source of advice and stand ready to help you navigate this complex process and make the choices that work best for you. NAR’s recent settlement has led to several changes related to broker commissions that benefit sellers, and we wanted to clearly lay them out for you.

Here is what the settlement means for home sellers: •

You still have the choice of offering compensation to buyer brokers. You may consider doing this as a way of marketing your home or making your listing more attractive to buyers.

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Your agent must conspicuously disclose to you and obtain your approval for any payment or offer of payment that a listing broker will make to another broker acting for buyers.

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This disclosure must be made to you in writing in advance of any payment or agreement to pay another broker acting for buyers, and must specify the amount or rate of such payment.

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If you choose to approve an offer of compensation, there are changes to how this can happen.

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You as the seller can still make an offer compensation, but your agent cannot include it on a Multiple Listing Service (MLS)—MLSs are local marketplaces used by both buyer brokers and listing brokers to share information about properties for sale.

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Your agent can advertise your listing via off-MLS platforms such as social media, flyers and websites.

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You as the seller can still offer buyer concessions on an MLS (for example, concessions for buyer closing costs).

These settlement practice changes will go into effect August 17.

REALTORS® are members of the National Association of REALTORS ®

Here is what the settlement doesn’t change: •

Agents who are REALTORS® are here to help you navigate the process of selling your home and are ethically obligated to work in your best interest.

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Compensation for your agent remains fully negotiable, and if your agent is a REALTOR®, they must abide by the REALTOR® Code of Ethics and have clear and transparent discussions with you about compensation. When finding an agent to work with, ask questions about compensation and discuss what you would like to offer buyers.

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You have choices. Work with your agent to understand the full range of these choices when selling your home, which will help you make the best possible decision for your needs.

More details about these changes and what they mean can be found at:

facts.realtor

REALTORS® are members of the National Association of REALTORS ®

Seller AGENCY

Buyer Agent Firm Compensation Requested

Offer to Purchase

Buyer Agent Firm Compensation Requested

Offer to Purchase

Higher than offered on listing agreement

Aligns to Listing Agreement

Accepted

Partial or No Compensation

Full Compensation Accepted

Deny, pay listing agreement compensation

Accept higher compensation

Buyer owes difference

Buyer owes no compensation

Joan B. Goode, Realtor®/Broker in NC & SC | 704.953.3035 | jgoode@dickensmitchener.com

Seller Agent Firm Buyer Agent Firm

Compensation Confirmed

Listing Agreement

Agent Firm Compensation

Compensation Confirmed

Buyer Agency Agreement

Buyer AGENCY

Agent Firm Compensation

WE CAN ASSIST YOU

ANYWHERE IN THE WORLD

As an affiliate of Leading Real Estate Companies of the World,® we have access to the highest caliber of real estate professionals in over 70 countries and across six continents. When buying or selling property outside of our local market, our world-class connections can help with real estate needs throughout our continent and to points around the globe. Let us introduce you to a carefully selected sales associate that will provide you with extraordinary service — anywhere your real estate needs take you.

Our global network is comprised of the very best real estate companies and the most talented professionals in the world.

WORLD-CLASS SERVICE. WORLD-CLASS INTRODUCTIONS. INTRODUCTIONS MADE IN

67

COUNTRIES IN 2024

550

companies

4,800 offices

330

CLIENT INTRODUCTIONS MADE WEEKLY WORLDWIDE

135,000

WORLDWIDE

17,000

CLIENT INTRODUCTIONS MADE EACH YEAR

sales associates

70+

countries

© 2025 Leading Real Estate Companies of the World.® All Rights Reserved. | C–WorldClassService. 04.25. Equal Housing Opportunity.

Our invitation-only network was responsible for $272 billion in annual home sales volume among the top 500 U.S. real estate firms in 2024.

2024 U.S. HOME SALES VOLUME AMONG THE TOP 500 U.S. REAL ESTATE FIRMS. Volume shown in billions of dollars.

$272

LEADINGRE*

$265

KELLER WILLIAMS

INDUSTRY

LEADING

$204

COLDWELL BANKER BERKSHIRE HATHAWAY HOMESERVICES REAL ESTATE ORGANIZATIONS

SALES

$231

COMPASS

$180 $153

EXP REALTY

$84

RE/MAX THE REAL BROKERAGE, INC.

$42

CENTURY 21

$37

DOUGLAS ELLIMAN

$36

REDFIN

$29

HOMESMART

$25

SIDE

$24

UNITED REAL ESTATE

$21

SOTHEBY’S INTERNATIONAL REALTY

$21

550

companies

*Volume(s) included in LeadingRE Home Sales Volume may replicate volume(s) set forth elsewhere in this chart, as LeadingRE member firms may be affiliated with other real estate organizations.

4,800 offices

135,000

sales associates

70+

countries

For informational purposes only. This chart includes only national real estate organizations with more than $20 billion in sales volume. Entities whose corporate ownership holds membership in LeadingRE are not shown as a separate line item on this chart.

In compiling this report, LeadingRE relies on third party sources. The information set forth in the chart above is sourced from the 2025 RealTrends 500, showcasing production for calendar year 2024, accessible via realtrends.com. Neither LeadingRE nor its member companies are responsible for the accuracy of third-party data presented herein. © 2025 Leading Real Estate Companies of the World.® All Rights Reserved. | C–Chart Comparison. 04.25. Equal Housing Opportunity.

Local Expertise. Global Reach.

Dickens Mitchener is now proudly affiliated with Mayfair International Realty, a global luxury real estate network headquartered in London.

This partnership allows us to deliver unmatched international exposure while maintaining the personalized, high-touch service our clients expect locally.

What this means for you Expanded Global Exposure Your property is marketed to a worldwide audience of qualified buyers and investors actively searching for premium real estate.

Enhanced Marketing Power Listings benefit from international distribution channels, strategic partnerships, and elevated luxury branding that increases visibility and demand.

More Qualified Buyer Reach Access to an exclusive network of top-performing real estate professionals across major global markets means more opportunities for cross-border interest and strong buyer engagement.

Local Expertise Backed by Global Influence You continue to receive Dickens Mitchener’s trusted local market knowledge — now amplified by the reach and reputation of a respected international luxury platform.

The Advantage With Dickens Mitchener and Mayfair International Realty, your home is positioned both locally and globally, ensuring maximum exposure, premium presentation, and stronger selling potential.

WHY LIST WITH JOAN?

Marketing & Advertising D I G ITA L M A R K E TI N G

Digital announcements are created and sent to thousands of agents in the Charlotte area about new listings, Broker Tours, price reductions, etc. Additionally, monthly newsletters are sent out each month to approximately 20,000 DM contacts & over 100 agents’ contact lists.

2051 Vernon Drive, Charlotte, NC 28211 CA N O PY M L S

V I R T UA L TO U R S

Your home will be listed in the Canopy Multiple Listing Service (CMLS). This is the best source for selling your home since every licensed broker can access this information and the data will syndicate to public websites.

Virtual tour & professional photos can be taken of your home. This tour will be added to MLS and the photos will be utilized in all marketing efforts.

M A R K E TI N G B R O C H U R E

Our digital & print brochures are prepared specifically for your home and will include photos, noteworthy features, a square footage diagram, MLS sheet, disclosures, and other information a buyer would need to make a buying decision for your home. The digital brochure is uploaded to your listing page on dickensmitchener.com as well as included in MLS and ShowingTime.

FO R SA LE S I G N S

We will place a Dickens Mitchener For Sale sign on your property. We can also place listing flyers in an Info Box in your yard.

For Sale

Coming Soon

704.342.1000

704.342.1000

Joan B. Goode

Joan B. Goode

704.953.3035

704.953.3035

D I C K E N S M I T C H E N E R R E A L E S TAT E

Marketing & Advertising P U B LI C O PE N H O U S E S

These may be held at any time on an “as needed” basis.

Once an Open House is scheduled, it will be entered into MLS and will appear on the DM website, as well as all MLS feeds on other large search sites. DM features all Open Houses on social media accounts every Friday for the upcoming weekend.

C U S TO M P O S TCA R D S & M A I LE R S

Our marketing department will create custom marketing materials for your listing. Custom pieces are designed in house and will be mailed to specific lists that cater to our marketing plan/schedule.

R E A LTO R® E V E NT S

Broker events may be held to introduce your home to other local agents in the Charlotte area and around your home. We have a database comprised of thousands of Charlotte agents that we can select from to invite to your home. Once scheduled, this event will go into our company calendar which is emailed out to our agents weekly.

D M W E B S ITE

When you visit dickensmitchener.com you get immediate access to more than 14,000 resale listings through the Canopy Multiple Listing Service, as well as an up-to-the minute database of new listings, coming soon listings, new construction listings, and open houses. It also features virtual tour videos of Dickens Mitchener listings.

DICKENS MITCHENER IS SOCIAL!

Find Us On Social Media

Follow us for: featured listings, home walkthroughs, things to do & more!

We’re social! Joan’s clients receive unparalleled exposure by pairing her social media network with Dickens Mitchener’s powerful network. Together, we’re dedicated to cutting-edge marketing strategies that leverage innovative digital tools to maximize your visibility and deliver real results.

Our marketing team uses a cohesive strategy to promote Dickens Mitchener listings across multiple social media platforms. On DM pages, you’ll find home walkthroughs, market updates, real estate trends, and more, all designed to attract an audience actively looking to buy a home. Our team uses photos and videos to promote your home across our social channels, reaching 100k+ monthly views on Instagram, 80k+ on Facebook, and 60k+ on TikTok. In addition to organic content, we utilize AI-powered social media ads called MediaBoosterAI to enhance the visibility of and traffic to your listing. MediaBoosterAI ads provide, on average, a 13x increase in click-through rate compared to typical generic ad platforms, ensuring maximum digital exposure for your home.

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Overview of Standard contract form In North Carolina, many real estate agents use the standard “Offer to Purchase and Contract” (form 2-T) for North Carolina residential real property transactions (the “Standard Contract”). The Contract is jointly approved by the NC REALTORS® and the NC Bar Association and is widely used across the State of North Carolina.

This Overview highlights some of the most important aspects of the Standard Contract and the contract process. It is not a substitute for a review of the Standard Contract itself. A real estate agent may assist a buyer or seller in completing a pre-printed sales contract form and is expected to possess a basic understanding about the buyer and seller’s rights and responsibilities under the Standard Contract.

However, if a buyer or seller has questions about the Standard Contract or the adequacy of the form for a specific transaction, they should consult a North Carolina real estate attorney before they sign it.

CONTRACT FORMATION

EARNEST MONEY

When does the Standard Contract become binding?

It is common, but not required, for earnest money, called an “Earnest Money Deposit” in the Standard Contract (“EMD”), to be paid by a buyer as an indication of the buyer’s intention and ability to buy the property. The contract provides that the buyer may negotiate to pay initial and/or additional EMD.

According to the Standard Contract, the contract becomes binding: • when it has been signed by both the offering party and the party to whom the offer has been made, and • the party to whom the offer has been made has communicated that they have signed to the offering party.

Is the contract binding if any fee payable by the buyer hasn’t been delivered?

Yes; however, the buyer’s failure to timely deliver any fee gives the seller the right to terminate the contract if the buyer fails to deliver the fee within one banking day following notice from the seller.

Who holds EMD? The EMD is held in trust by an Escrow Agent (typically a real estate firm representing the seller or buyer or an attorney who will “close” the transaction).

When is the Initial EMD due?

The EMD must be made payable and delivered to the Escrow Agent within 5 days of the Effective Date. If the EMD is not timely delivered, then the seller may demand in writing that the EMD be paid.

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Overview of Standard contract form If the EMD is then not delivered within one banking day, seller may terminate the contract and seek recovery of the Due Diligence Fee (defined below) as well as any EMD that has been paid or is payable.

Refund of EMD The EMD is refunded to the buyer under certain circumstances, including: • buyer’s notification to seller prior to the end of the Due Diligence Period (defined below) that buyer is terminating the contract • seller’s inability to complete the transaction.

Loss of EMD If buyer “breaches” the contract, the EMD is payable to the seller as “liquidated damages,” which means that the seller’s damages will be limited to the amount of the EMD.

Due Diligence Fee Although not required, in many cases a negotiated fee, called the “Due Diligence Fee” (“DDF”) is paid to the seller in exchange for the buyer’s right to terminate the contract during the Due Diligence Period.

• DDF non-refundable. Unlike an EMD, the DDF is paid directly to seller and generally is non-refundable; however, if seller is unwilling or unable to complete the transaction, buyer may be entitled to a refund of the DDF. In the event of a material breach of the contract by seller, recovery of the DDF may be timeconsuming and costly if seller does not voluntarily refund it.

• Credit to purchase price. The DDF will be credited toward the purchase price if buyer completes purchase.

BUYER’S “DUE DILIGENCE” PROCESS The Standard Contract permits the buyer, at buyer’s cost, to investigate the condition of the property and the financial aspects of the transaction (financing, appraisal, insurance, etc.) for an agreed-upon period of time, called the “Due Diligence Period.”

Buyer termination rights Buyer may terminate the contract for any reason or no reason during the Due Diligence Period, but only if the buyer has paid any agreedupon Due Diligence Fee. Unless the buyer has a lawful reason to terminate, such as the seller’s breaching the contract first, the buyer’s terminating the contract after expiration of the Due Diligence Period will be a breach of contract and may result in loss of the EMD.

How much “due diligence” money should be paid?

The amount of any DDF is entirely negotiable between buyer and seller, and is influenced by market forces such as availability of housing inventory, desirability of the property, as well as seller’s motivation to sell the property and buyer’s motivation to buy it.

When is the DDF due and payable?

The DDF is due immediately when the contract becomes effective. If the DDF is not delivered within one banking day after written demand from the seller, seller may terminate the contract and seek recovery of the DDF as well as any EMD that has been paid or is payable.

How long should the Due Diligence Period be?

Like the amount of any DDF, the length of the Due Diligence Period is entirely negotiable between buyer and seller. The Due Diligence Period should be of sufficient length to permit buyer:

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Overview of Standard contract form • to conduct any desired inspections of the property during the Due Diligence Period

terminate the contract. The seller is under no obligation to extend the Due Diligence Period.

• to pursue qualification for any loan that the buyer may obtain, taking into account time needed for an appraisal to be completed, and for the lender to provide sufficient information for the buyer to decide whether to proceed with or terminate the contract.

Access to the property The seller is obligated to provide reasonable access to the property through the entire course of the transaction to the buyer and buyer’s agents and representatives in order for the buyer to conduct buyer’s due diligence.

• to be reasonably satisfied, prior to the end of the Due Diligence Period, that closing on other property the buyer needs to sell in order to qualify for a new loan or to otherwise complete the purchase of the seller’s property will take place prior to the Settlement Date of the Contract with the seller.

BUYER’S SALE OF OTHER PROPERTY

What things should buyer investigate during the Due Diligence Period?

The Standard Contract gives examples of things the buyer should consider investigating during the Due Diligence Period.

May the buyer ask the seller to make any repairs/improvements?

As a result of the buyer’s investigation of the property, the buyer may request that the seller make repairs or improvements. The seller may be willing to negotiate repairs or improvements.

The buyer may also request that the seller give a credit or concession at closing to the buyer instead of performing repairs, subject to lender approval. The seller has no obligation under the contract to agree to any repairs or concessions.

What if the buyer is not satisfied?

If the buyer is not satisfied with the results of the buyer’s Due Diligence or the progress of repair/ improvement negotiations, the buyer is strongly advised, before the end of the Due Diligence Period, to enter into a written agreement with seller to extend the Due Diligence Period or

Sale of buyer’s property is part of the due diligence process.

If the buyer must sell or lease other real property in order to qualify for a new loan or to otherwise complete the purchase of the property from the seller, the buyer should seek to close on the buyer’s other property prior to the end of the Due Diligence Period or be reasonably satisfied prior to the end of the Due Diligence Period that closing on the buyer’s other property will take place prior to the Settlement Date of the contract with the seller.

May the buyer terminate the contract if their property doesn’t close?

After the end of the Due Diligence Period, the buyer does not have a right to terminate the contract if their existing property doesn’t close.

Attorney-drafted contingency The contract states that the buyer must buy the property even if the buyer’s current home does not sell before closing. There are no contingencies in this contract for the sale of buyer’s property or otherwise. If the buyer and seller wish to make their contract contingent on a sale of other property owned by the buyer, an appropriate contingency agreement should be drafted by an NC real estate attorney and added to the

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Overview of Standard contract form contract. It is advisable for a party presented with a contingency drafted by an attorney representing the other party to have the contingency reviewed by their own attorney to ensure that their interests are protected.

Disclosure of need to sell other property Any fact directly affecting a buyer’s ability to complete a transaction, including but not limited to any need to sell and/or close on a current property before the buyer will be able to close on the purchase of the seller’s property, is a material fact that must by law be disclosed by the buyer’s agent. A real estate agent working with a buyer cannot hide any material fact relating to the buyer’s ability to complete the transaction and should not be asked to do so.

FINANCING Part of Due Diligence Process If a buyer intends to finance the purchase of a property and the Standard Contract is used in the transaction, they should pursue qualification for and approval of any loan during the Due Diligence Period.

The buyer should consult with their lender prior to signing the Contract to assure that the Due Diligence Period allows sufficient time for any appraisal to be completed and for the lender to provide sufficient information for the buyer decide whether to proceed with or terminate the transaction.

Lender pre-approval/Appraisal • A buyer should consider seeking pre-approval from a lender prior to writing an offer. A preapproval letter should state that the lender has reviewed the buyer’s credit report, credit worthiness, and cash to close, and pre-

approves the buyer for the loan, subject to an acceptable appraisal of the property.

• Seller may ask the buyer to produce a preapproval letter or request documentation showing the buyer has sufficient funds to buy the property without a loan.

• The appraiser will normally work for the lender, not the buyer. A seller has no obligation to negotiate with the buyer based on the appraiser’s opinion of the property’s value.

CLOSING/CLOSING ATTORNEY Closing “Closing” is defined in the Standard Contract as the completion of the legal process that results in the transfer of the title to the Property from the seller to buyer.

Closing Steps Closing includes a number of steps, including “Settlement.” Settlement is the signing and delivery to the closing attorney of all documents (deed, settlement statement, loan documents, etc.) and all funds necessary to complete the transaction.

Settlement commonly takes place at the closing attorney’s office.

Once Settlement is complete, Closing will occur after the closing attorney performs a title update, receives authorization to disburse funds, and records the deed and any deed of trust as the final step. Unless the parties have agreed otherwise, the buyer is only entitled to receive the keys and take possession of the property after Closing is complete. It is common that Settlement and Closing will occur on the same day, although that is not always the case.

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Overview of Standard contract form What does the closing attorney do?

Among other things, the closing attorney will perform an examination of the property’s title to ensure that the seller can convey clear title to the buyer, obtain title insurance, prepare and/or supervise the execution of all closing documents, and record the deed and any deed of trust (the document the buyer signs pledging the property as collateral for repayment of any loan).

Who pays special assessments?

Unless otherwise agreed by the parties, Special Assessments that are confirmed prior to Settlement must be paid by the seller, including payments that may become due after Settlement if their amount is known. On the other hand, Special Assessments that are under consideration but have not been approved prior to Settlement are the responsibility of the buyer.

Use of attorney It is the position of the NC Bar Association and the NC REALTORS® that all buyers should hire an NC-licensed attorney to perform the closing. A real estate agent may be able to assist the buyer in finding a North Carolina real property attorney.

Delays in Settlement/Closing Sometimes, a party is unable to complete the Settlement by the agreed-upon “Settlement Date.”

Common examples include the buyer’s lender needing more time, or the closing attorney’s discovering a title issue the seller needs to fix.

In such cases, the contract permits the “Delaying Party” up to 7 days after the Settlement Date, without penalty, to complete Settlement and Closing. If parties wish, they can negotiate extensions longer than 7 days, although neither the buyer nor the seller has any obligation to do so.

Who pays the closing attorney?

The Standard Contract provides that the closing attorney is selected and paid by the buyer.

Does the seller need an attorney?

The closing attorney may prepare the deed and all other documents necessary for the seller to perform seller’s obligations under the contract, or the seller may retain their own attorney to prepare the seller’s documents. In either case, the seller will be responsible for paying the attorney.

Who is responsible for costs of Closing?

The Standard Contract allocates responsibility to the buyer and seller for the payment of various costs and fees associated with closing the transaction, including but not limited to real estate taxes, attorneys fees, loan-related costs, dues and fees charged by any owners association or owners association management company, and any “Special Assessments,” which are defined in the Standard Contract as certain charges against the property by a governmental authority or owners association.

Seller Closing Duties The seller has many obligations under the contract as part of turning over possession to the buyer on Closing. The seller must leave on the utilities through Closing (regardless of the time Closing occurs) and deliver the property to the buyer in substantially the same or better condition as when the offer was made. The seller must unpair smart devices, remove any fixtures that do not convey to the buyer, complete any agreed-upon repairs, and remove all personal property and garbage. Seller should consult with their agent to ensure they are fulfilling all their obligations under the contract leading up to and including Closing.

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Supporting Our Community

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O P E N U P P O S S I B I L I T I E S FO R OT H E R S T H E R E ’ S ST R E N GT H I N N U M B E R S . Never has that been truer than when coming together in the real estate community to combat homelessness.

T H E H O M EOW N E R S I M PACT F U N D, a designated 501(c)3 nonprofit, invites participants who are in the home closing process to make a small donation that adds up to a substantial gift to local organizations working to lift men, women and children out of homelessness. Because when you harness the power of community, you can weather any storm.

HOW IT WORKS If you’re fortunate enough to have a roof over your head, please consider supporting the Homeowners Impact Fund to help others in need. Funds raised are distributed directly to reputable nonprofit organizations that support individuals and families in finding a path out of homelessness.

Every day, you experience the joy of a place to call home.

Every day, more than 3,000 people in the Charlotte area experience homelessness.

Every day, more than 580,000 people across the US experience homelessness.

Together, we can make a difference.

M A K E A N I M PACT Become a supporter by following this link: homeowersimpactfund.org/donate For more information, email info@homeowersimpactfund.org

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