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C E LE BR ATI NG 3 0 YEA RS [SE E I N SI DE FO R MO RE ]

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Pictured Lobby of our Eastover Office - 2330 Randolph Rd, Charlotte, 28207 2 | DMhere: STYLE - Fall 2021 DiscoverNCmore at D I C K E N S M I T C H E N E R . C O M Photography:

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Dickens Mitchener is excited to celebrate 30 years of success in residential real estate in the Queen City in 2021. As the founder and owner, I am honored to live in North Carolina and the Charlotte community. In celebration of 30 years in business, we launched The Homeowners Impact Fund to give back to our neighbors in need. There is an update in this issue on where we started and how it is going. Our agents share their special memories of past events around the office. From our first Thanksgiving to our annual BLT luncheon, we have always enjoyed our time together like a second family. Be sure to watch our video highlighting our 30 years in business in Charlotte. It is amazing to look back at how much the city has grown during the past 3 decades. As we close out 2021, we thank you for your commitment to our team of agents and our community. We plan to serve our community for years to come in helping clients get home.

Vicky Mitchener

Dickens Mitchener Founder and Owner

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Dicke n s M i t c he n e r | Table of Contents

Dickens Mitchener Style Digital Issue No. 5 c o nt e nt s

DM Services | 7 DM Timeline | 8-9 Client Spotlight: Kathy Izard | 12-13 Homeowners Impact Fund | 16-17 Office Renovation | 18-19 #BTW: 30 Years | 20-21 Relocation Highlights | 22-23 Dickens Mitchener: Our Style Team | 25-28 30 Year Video | 29

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D i cken s Mi t chen er | Table of Contents FR O NT C OV E R

When it comes to your home, you know it’s much more than four walls. It’s a place where you can build a foundation for life’s greatest experiences. When you choose Dickens Mitchener, you are laying the groundwork of a strong foundation by putting your trust in the most talented, experienced, and technologically astute REALTORS® in the Charlotte region.

The exterior of the entire building was painted with Benjamin Moore Classic Grey. The front door was custom designed with black anodized metal. The landscape was updated and new planters were added around the front doors and patio. O U R I NSI D E S PRE A D

You deserve only the best and when it comes to your experience at Dickens Mitchener, that is exactly what we deliver - 100% of the time. We are known to have set the highest standards for extraordinary customer service as well as always providing our clients with personable expertise. We’ve spent 30 years perfecting our customized and effective business method to grow relationships in our community that last a lifetime; all while being your best source for residential real estate.

The front lobby was transformed with a custom-made marble desk. Bronwyn Ford at Pursley Dixon Ford Interior Design designed the beautiful desk. The wood floors were refinished, and carpets were brought in from Stark Carpets. (704) 342-1000

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THEN

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D i cken s Mi t chen er | DM Marketing /Services

DICKENS MITCHENER | SERVICES RELOCATION As relocation service experts, our experienced team is committed to making your life-changing move as stress-free and seamless as possible. Our award-winning relocation department specializes in the transfer of individuals, families, and corporate employees to and from the Charlotte area.

MARKET ANALYSIS We provide an accurate market analysis to price your home. Our agents deliver detailed and honest advice to buyers when purchasing a home to ensure their best interests are top priority.

EXPERIENCED TEAM Our dedicated team consists of more than 115 market-leading qualified Realtors® who have many years of combined experience. We have thorough, intimate knowledge of the marketplace and your neighborhood. By using a team approach to marketing and searching for a home, we get excellent results.

AVAILABILITY A skilled agent is available 24 hours a day, seven days a week to respond to any Real Estate inquiries you might have. Our credibility, expertise and negotiating skills ensure smooth, stress-free transactions time and time again.

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DICKENS MITCHENER

TIMELINE

OCTOBER 1, 1991 Al Dickens and Vicky Mitchener open the doors of Dickens Mitchener.

1996

1994

Dickens Mitchener Relocation Department was formed.

Dickens Mitchener joined the Leading Real Estate Companies of the World®.

2005

2005

In 2005, Dickens Mitchener recieved RELO® Quality Certification and became a founding member of Luxury Portfolio International®.


2020

Dickens Mitchener wins Leading Real Estate Companies of the World® Crown of Excellence Award.

2019

Dickens Mitchener's Relocation Department wins LRE Diamond Award.

2008

Dickens Mitchener's Relocation Department wins LRE Award of Excellence and the Crown of Excellence.

2021 This year Dickens Mitchener celebrates 30 years in business.

Dickens Mitchener opens the doors to their South Office in Ballantyne.

2016



Team LBD S I M P L I F I E D

15 Years serving

Dickens Mitchener

S A T I S F I E D

ASHLYN GIFT / ERIN FINNEN & CHRISTINA MAUNEY

LendingByDesign@1asmc.com | www.team-lbd.com | @LendingByDesign

ASMC NMLS: 40561 ERIN NMLS: 112052 CHRISTINA NMLS: 1084660 ASHLYN NMLS: 1929945


Client

SPOTLIGHT

K

athy Izard is a nationally recognized author, speaker, and changemaker. If you’re a bookworm, perhaps you’ve enjoyed one of Izard’s titles, including The Hundred Story Home, The Last Ordinary Hour, and A Good Night For Mr. Coleman. Much of the non-fiction she writes comes directly from her experience as an advocate for people experiencing homelessness in our community. Izard’s work also served as a major source of inspiration as Vicky Mitchener founded The Homeowners Impact Fund, which creates a way for everyone involved in the process of buying or selling a home (such as the homeowners, realtors, and attorneys) to make a small donation that collectively adds up to significant aid for those experiencing homelessness.

K A T H Y I Z A R D

Now, Izard reflects on serving others effectively, using her philanthropic work as a basis for well-loved books, and banishing self-doubt. How did you get your start as a writer?

When I started writing my first book, I’d never written anything longer than an email. In college, I had the thought that maybe I wanted to write The Great American Novel, because I love reading. It took me 30 years past college to figure out something that I wanted to say! (laughs). After writing The Hundred Story Home, I realized that I loved writing, so I started taking writing classes and really learning the whole process behind taking an idea through a manuscript into a published book. When you first began writing, did you struggle with self-doubt, especially since you had no formal training in the field?

The whole time I was writing The Hundred Story Home I thought, “Who in the world is ever going to read this book? Why am I bothering?” And the more it became memoir and not just strict nonfiction, I had even more doubt, because I put so much of myself into the book. But I finally decided that there were women who were wanting to do something in the nonprofit world, and if they could read my story and see how incredibly unlikely it was that I would switch from graphic designer to serving as a homeless advocate, then that might give them courage and inspire them to dream big in their own lives. That’s what spurred me on.


What’s the reception to your books been like?

It’s been beyond my wildest imagination. We’ve sold over 25,000 copies of The Hundred Story Home and it’s been translated into German. Now I speak in different communities, not only about homelessness and housing, but also just the idea of one person making a difference. I never expected to be talking about the book. Being a speaker still makes me sweat. I’d rather just sit in a room and write. But it’s a good way to get a message across. When someone reads a book, you have to get them to spend six or eight hours with you. With speaking, you can get the message across in 20 minutes. What would you say to someone who wants to write but doesn’t think they have anything worth saying?

I think everyone has a story. We tend to think that our own stories aren’t that important because they’re our own. But stories are what connect us to each other. They're what create community. You don’t have to sit down and say, “I’m going to write a bestseller!” but I think there's something very clarifying when you do sit down to write and either process what happened in your day or keep a gratitude journal. There are all kinds of ways to use writing as a creative outlet. What’s your writing process like?

My best writing time is probably between 5:30 and 7:30 in the morning. I call it my golden hour, that uninterrupted time. I’ll get up, grab some hot tea, and just sit and write whatever’s coming out that morning. If I'm working on a book, I’ll pick up where I left off from the previous day and write until I feel like it’s come to a natural close. Then I don’t allow myself to look at it, read it, or edit it until the next morning. I'll do that all the way through until I have what I think is a finished piece. From there, I’ll start editing. I’m not an outliner. I know some people write directly to an outline, but that’s not me. I surprise myself all the time with where my chapters end up. I'm a big rewriter. I end up pulling things apart and putting them back together in a different order. How do you battle writer’s block?

I have 10 chapters of a book right now that seems to be going nowhere, and so I’ll write other things. If a project isn’t clear to me, I’ll work on something else. When I’m really blocked, I read other writers' work.

You're very much a proponent of trusting your intuition and taking leaps of faith. What would you say to someone who would like to sharpen those skills?

We all get these little whispers that are nudging us in the right direction. It can be scary to listen to that whisper and quit your job and do something radically different, but you can start small. If you get a little whisper like, ‘Hey, maybe I should have coffee with that person. I don’t really know why, we don’t really know each other, but I feel like I should sit down and pay attention to that whisper and see what happens. If someone is looking to help people experiencing homelessness and they're not sure where to start, what’s a good place to begin?

Search for the largest homeless service providers in your area and ask how you can get involved. It can be as simple as making sandwiches in your own home with your kids. When I was really on the frontlines, people would say that someone being nice to them and not pretending they were invisible really mattered. Just looking someone in the eye and acknowledging that we're both here and human really does make a difference. *Written by Lauren Corriher


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DON'T LEAVE YOUR HOME EXPOSED TO THE UNEXPECTED

Your home is your castle. But did you know that your home sweet home is at its most vulnerable during building or renovation? We can help you and your home stay safe and secure. Together, we'll properly review your insurance coverage and check that all appropriate security measures are in place to minimize potential loss.

BUILDING UP YOUR HOME'S DEFENSES

Let's make sure your home is protected in any possible scenario. Have you checked these items off your list to help keep your place safe? • Confirm that your contractor is adequately insured. The liability limit for any occurrence should equal the total replacement value of the completed home. Obtain a Certificate of Insurance from your contractor to confirm the liability limit. The certificate should show the homeowners (you, your spouse or partner, your trust or other entity) as "additional insureds" and should show the address of the home being worked on. • Read the fine print. Examine your contracts to make sure you don't waive your right to recover payment for a loss that was caused by a third party, typically known as a waiver of subrogation. • Keep enough fire extinguishers on the worksite. You should have one fire extinguisher for every 1,000 square feet of space on each level. Extinguishers should be ABC-rated, Underwriters Laboratories (UL)-approved and have at least 10 pounds in capacity. • Install a residential sprinkler system. It's an affordable way to provide protection - and you could be eligible for a significant discount on your insurance once construction is complete. • Clean up the worksite and stay fire-safe. Clean up daily and properly dispose of or store all flammable materials. Always use caution with open-flame torches. For projects of $1 million and above, insurance companies often require additional security measures as a condition of insuring the home while it's under renovation or construction. Depending on the scope of your project, you may also want to consider: • Temporary fencing to prevent unwanted entry • Night lighting to further discourage intruders • A security guard ($3 million+) • A monitored video surveillance system ($3 million+) Once your home is fully enclosed, you should also have a temporary fire and burglar alarm system installed and monitored by a UL-listed central station company. For the fire alarm, use heat sensors instead of smoke detectors in homes under construction, as they're less likely to cause false alarms due to construction dust. The recommendation is at least two heat sensors on each level, including the basement. For larger homes, experts suggest one heat detector per 1,000 square feet of enclosed area. And for the burglar alarm, place motion sensors in central areas like main hallways on the first and second floor of the home. The burglar alarm system should include signal continuity, auto-arming and self-assessing features.

YOUR PROTECTION IS OUR PRIORITY

We'll help you ensure that your home is covered through every phase of renovation, so that you can safely move in and enjoy your home. Insurance companies may send their in-house risk management appraiser to your home throughout the construction process to confirm sufficient coverage limits and appropriate security measures. The appraiser will identify additional security issues and make recommendations for security systems when construction is complete. It's important to discuss any planned construction or renovation project with your insurance broker to confirm whether any special conditions will apply. Most insurance carriers, if not notified in advance of construction, will impose a very large construction deductible after a loss occurs. Under certain circumstances, carriers may deny the claim entirely if they aren't notified.

KEEPING YOUR HOME SAFE AND SECURE - AND A WHOLE LOT MORE

NFP is a leading insurance broker and consultant that provides employee benefits, specialized property and casualty, retirement, and individual private client solutions through our licensed subsidiaries and affiliates. Our expertise is matched by our commitment to each client's goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space.

For more information, visit NFP.com Contact: Laura Bittner, CPRIA, AIC AVP, NFP Private Client Group 1911 Roxborough Rd, Ste 300 Charlotte, NC 28211 (704) 973-2343, laura.bittner@nfp.com Insurance services provided by NFP Property & Casualty Services, Inc. (NFP P&C), a subsidiary of NFP Corp. In California, NFP P&C does business as NFP Property & Casualty Insurance Services, Inc. (License# 0Fl 5715). 02/21 (17-FCI-PGL-NE-0680-PCG) Copyright© 2021 NFP. All rights reserved.


THE

A FOUNDATION TO END HOMELESSNESS.

I

n 2020, the Homeowners Impact Fund was launched in the Charlotte area. The vision is for everyone involved in a real estate transaction to give a minimum $10 donation in celebration of the home closing. Together, this would raise over $2,400,000 per year in the Charlotte area alone to be given to reputable 501(c)3 organizations to help support the homeless in our community. Over $85,000 was raised in 2020 and given to Safe Alliance, Roof Above, and Charlotte Family Housing. The money was used for rent subsidies and those who need short-term and long-term assistance in housing.

child; $15,000 can provide 1 year of support services and rental support for someone who was chronically homeless to be in permanent supportive housing. Become A Supporter

In 2021, we have launched the corporate and individual partnership giving levels. How can you help? Become a sponsor, share the HIF with others, talk to your company about becoming a supporter. If we all give a little, together it will add up to a lot. There are many levels of partnerships available to support our local neighbors. See the many options on our Did You Know? website here. For further questions or to get started, please email 59% of Americans are 1 paycheck away from info@homeownersumpactfund.org. being homeless. Rising costs of housing and lower wages are just a glimpse into the We Thank You homeless crisis in our community. A donation of $1,000 can provide fresh new linens for 20 The Homeowners Impact Fund is a 501(c)3 families; $2,500 can provide 1 day of meals for nonprofit dedicated to ending homelessness 400+ people in emergency homeless shelters; through collective giving from those $5,000 can provide 1 month of shelter services involved in the home closing process and for 50 families; $10,000 can provide 90 nights at homeownership. a domestic violence shelter for a survivor and For more information about the Homeowners Impact Fund, visit: homeownersimpactfund.org. 16

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JOIN THE MOVEMENT We are #InWith10 #AHomeForAll

OPEN UP POSSIBILITIES FOR OTHERS

THERE’S STRENGTH IN NUMBERS. Never has that been truer than when coming together in the real estate community to combat homelessness. (704) 342-1000

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exterior

Before

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lobby

Before

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stairs

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kitchen

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relocation offices

Before

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work area

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conference room

Fixtures & Materials

paint+ wall coverings 1- Outside Brick Classic Grey by Benjamin Moore

2- Conference Room Custom-made mural wallpaper

Bathrooms Wallpaper installed in all bathrooms.

surfaces 3- Kitchen Countertops Oversized white marble top island, Instyle Charlotte

4- Kitchen Backsplash White Subway Tile, Instyle Charlotte

doors 8

10 11

After

conference room

5- Front Door Large custom-made front door made of black anodized metal

paintings 6- Paintings Artwork was brought in from various galleries across the southeast

furniture Vicky's Office Furniture Designed by Bronwyn Ford at Pursley Dixon Ford Interior Design

7- Custom-Made Marble Desk Custom-made by Ken Pursley with their designer, Bronwyn Ford at Pursley Dixon Ford Interior Design

8- Office Furniture 8

10 11

Designed By:

After

Furniture designed by CBI and ordered from Lee Industries.

9- Relocation Offices Furniture designed by CBI, including adjustable stand-up desks.

flooring 10- Carpet Stark Carpets

lighting 11- Office Lighting All light fixtures replaced with energy-saving light systems


I have many wonderful memories of my 29+ years at Dickens Mitchener. It is almost impossible to pick a favorite. One that stands out is our first Thanksgiving Celebration. We gathered at the home of Al and Dottie Dickens to share a meal and give thanks for our blessings. Everyone brought their favorite Thanksgiving side dish. Everything was delicious! We have always had great chefs at DM. We gathered in the dining room for a photo. This tradition has continued thru the years and is always a special day for me. Fingers crossed that we will be able to gather again this year.

My favorite memory at DM is the holiday feast we have each year. All agents and staff bring a covered dish. We always invite the fireman from the fire station on Laurel Avenue. Sometimes they must leave to help someone in need and often they come back! It makes us all feel good that they want to join us. We are always honored to share conversations as we eat together. It’s a special time for all of us at DM!

- suzanne coddington

REALTOR®/ Broker

- cindi moore

Dickens Mitchener felt li minute I walked in the of exuded from the staff and It’s a special place. And n a while, I truly appreciate port amongst the agents.

-a

This firm has a family a it felt very comfortable. Mitchener puts the clients ant to me as well.

REALTOR®/ Broker

It’s been like climbing a tree. You get to the first big branch and think you like the view; however, you want to go higher to see what it’s like - so you continue climbing - hoping to reach the top. With the support, guidance and leadership from our firm my favorite memories have been - “all about the climb” to help my clients find their way home!

- sherry molella

REALTOR®/ Broker

I chose DM because of the excellent reputation of the firm, top notch!

- ruth moniz

REALTOR®/ Broker

I chose Dickens-Mitchener back in the fall of 2000 because of their ethical reputation in the Charlotte area, their dominance of the market, their family atmosphere and their forward-thinking attitude towards technology, marketing & customer service. They were always one step ahead of everyone else & I wanted to be a part of that. And honestly who could resist those big beautiful blue signs! It was the best decision I ever made.

-michael nester

REALTOR®/ Broker

I chose DM because it felt like a big family where I could be successful by being myself.

- beverly eller

REALTOR®/ Broker

I love the annual BLT lun tradition! Also, our Dicke versary party! Featuring sion” – a local Charlotte B my favorites for cocktail years! We even had them


ike home to me from the ffice. Love the warm vibes support of the leadership! now that I have been here the camaraderie and sup-

ashley mcmillian

REALTOR®/ Broker

atmosphere about it, and And still does! Dickens first and that was import-

I chose Dickens Mitchener for the sense of community. The DM Team is so supportive, friendly, and always willing to lend a hand to each other. In a highly competitive industry, it can be tough to feel that you can ask fellow agents for help or advice, but I have never felt that way with Dickens Mitchener agents. We are all in this together and want the best for each other!

- bonnie stroup

REALTOR®/ Broker

My favorite memory of Dickens-Mitchener would be the first year that I made the top agent retreat back in 2002. I had worked so hard for two years to build my business, do all the right things & achieve that level of success. And to finally be able to celebrate that on a relaxing retreat up in Banner Elk with my DMA colleagues & help plan the next year of the company was beyond amazing. I felt honored, respected & proud to be part of laying the foundation for the next phase of the company. And it was fun to get to know everyone on a personal level.

- michael nester

- jeff murdock

REALTOR®/ Broker

REALTOR®/ Broker

ncheon – a true southern ens Mitchener 25th annilive music from “Sol FuBand that has been one of parties & events over the play at our wedding!

From the first interview I felt an immediate connection with Vicky. Both of us have similar backgrounds coming into real estate from sales positions in the electronics industry and an overall like-mindedness. That paired with the stability & success of existing DM agents and the extensive training program, I knew that Dickens Mitchener was the right fit for me which it has continued to be for more than 16 years now!

In choosing where to begin my real estate career, I wanted an established, trusted brand in our market. As a native Charlottean, Dickens Mitchener has been around almost as long as I have. I knew the reputation and soon found I aligned with the values of this family-oriented environment.

- annie cherry

- joan goode

- molly brown

REALTOR®/ Broker

REALTOR®/ Broker

Helpful hints and local knowledge from the experts: our Style Team Members

REALTOR®/ Broker


Relocation

HIGHLIGHTS OUR AWARD-WINNING RELOCATION DEPARTMENT HAS HELPED 100’S OF FAMILIES RELOCATE WORLDWIDE. The relocation department was created in 1994 by Catharine Pappas. The department has grown exponentially throughout the years helping people across the globe find a new place to call home. We facilitate large group moves as well as individuals relocating for work, lifestyle, retirement or to be closer to family. No matter the price point, Catharine can help you select the right Realtor®. Our knowledgeable and experienced agents will make the task of starting over a lot easier. As proud members of Leading Real Estate Companies of the World® and the 2020 recipient of the Crown of Excellence and the coveted Diamond Award for relocation, we are able to expand our local expertise to deliver powerful marketing on not only a local level but a global level. Wherever the journey may take you we are here every step of the way.

Relocation Department Formed 1994

1991

2004

Al Dickens & Vicky Mitchener Open Doors on October 01

Peak Producers Silver

Peak Producers Gold

Award of Excellence RP Crown of Excellence Peak Producers Platinum Million Dollar Club

2005

2008

2006 Peak Producers Silver

Mome

20

2009 Million Dollar Club


entum Club

DIRECTOR OF RELOCATION, CATHARINE PAPPAS, ON STAGE AT THE 2020 LEADING RE AWARDS IN LAS VEGAS, NV.

South Office Opened Momentum Club Direct Connection Service Excellence Award Video

012

2014

Award of Excellence RP Award of Excellence SPR Crown of Excellence Pinnacle Award Million Dollar Club Award of Excellence EQC SPR

2018

2016

Momentum Club RELO Partner® Brokerage Award

Award of Excellence RP Crown of Excellence Million Dollar Club Momentum Club Direct Connection Leads Award Gold

Momentum Club Diamond Award Internal Promotions (2nd) Interactive Media Direct Connection Leads Award Platinum

2020

2017

2019

Million Dollar Club Momentum Club Referral Promotion

Direct Connection Leads Award Gold Award of Excellence EQC SPR Award of Excellence SPR Award of Excellence RP Crown of Excellence Momentum Club Million Dollar Club Diamond Award

2021

Celebrating

30 Years!


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Dickens Mitchener
 704.342.1000
 dickensmitchener.com 2330 Randolph Road Charlotte, NC 28207 7810 Ballantyne Commons Pkwy Suite 103
 Charlotte, NC 28277 If you are already working with a REALTOR®, this marketing piece is not intended as a solicitation of a listing.