What is the ServiceNow Certified Implementation Specialist (CIS) Certification?
The ServiceNow CIS Certification validates your ability to implement, configure, and manage specific ServiceNow products. There are multiple CIS certifications, each focused on a particular domain, such as:
CIS IT Service Management (ITSM)
CIS Customer Service Management (CSM)
CIS HR Service Delivery (HRSD)
CIS Software Asset Management (SAM)
CIS Discovery, and more
These certifications are ideal for professionals working on ServiceNow deployments, customisations, and client-side implementations.
Prerequisites:
Completion of the official ServiceNow training for the chosen module
Minimum 6 months of hands-on experience with the specific product
Familiarity with the ServiceNow system administration
The exam tests your ability to:
Configure and customise workflows
Implement and deploy specific ServiceNow modules
Troubleshoot issues and optimise performance
Integrate with other ServiceNow and third-party platforms
Benefits of Getting CIS-SPM Certified
Prove your practical skills in configuring and deploying ServiceNow solutions
Opens doors for roles like ServiceNow Consultant, Implementation Specialist, and Platform Developer
Builds employer and client trust in your technical capabilities
Often required by ServiceNow partners or consulting firms
Preparation Tips: Practice Tests are Essential
To improve your chances of passing the CIS-SPM exam on the first attempt, using the CertPrep ServiceNow practice test is highly recommended.
Familiarise you with real exam formats and question logic
Reinforce module-specific knowledge (like ITSM, HRSD, or SAM)
Identify weak areas and help you focus your revision
Increase confidence and reduce exam-day stress
Where to Study: Combine ServiceNow &
Use Now Learning (ServiceNow s official platform) to access training and certification-specific practice questions that closely reflect exam content.
CertPrep.io offers powerful practice resources specifically for CIS-SPM certifications, such as
Mock exams with real-world ServiceNow scenarios
Module-wise material to reinforce specific knowledge areas
Detailed explanations for each question to support learning
Exam simulations to help you prepare under real-time conditions
Many professionals say CertPrep.io s material mirrors the exam structure and difficulty closely, making it a smart choice for targeted, high-impact preparation.
Final Tip: Practice + Strategy = Success
If you're preparing for the CIS-SPM exam or any other ServiceNow implementation certification, don t rely solely on course material.
A smart prep strategy includes
Official ServiceNow training
Targeted practice tests from Now Learning and CertPrep.io
Real-world experience through hands-on labs or sandbox environments
Together, these tools will help you go beyond memorization, giving you the confidence and competence to ace the exam and prove your expertise.
Question No. 1
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
A. pm_project
B. pm_toplevel_project
C. pm_home_page_config
D. project_template_config
Answer: C
Question No. 2
The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?
A. Journal.
B. Reference.
C. Conditions.
D. List.
Answer: B
Question No. 3
What role can configure the default columns in the project planning console?
Choose 2 answers
A. it_pps_admin
B. it_project_manager
C. it_console_admin
D. admin
Answer: A, D
Question No. 4
Which demand category would a demand manager select, if they need to create an enhancement?
A. Defect
B. Change
C. Operational
D. Strategic
Answer: C
Question No. 5
As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?
A. Stories, Vulnerability Tasks, Enhancements.
B. Incidents, Problems, Change.
C. Decision, Risk, Requirements.
D. Project, Defect, Requests.
Answer: C
Thank you for trying the CIS-SPM PDF demo!
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https://www.certprep.io/servicenow/cis-spm/prep
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