" I 've n eve r heard o f yo u ." by Diam on d Par k in g Ser vices July 16, 2024
The words ? verbatim ? one interested client told one of our parking managers the other day. Ouch.
responsive, creative... and by listening.
And, if we may take a second to say something controversial, we?re glad we?re not the biggest.
?Sometimes we can offer services beyond what you?d expect from a parking company,? said Shylah Hales, Regional Manager at our San Diego office. ?We?ve helped customers with maintenance for their small properties, like window washing and trash pickup. We wouldn?t have know they needed that kind of help if we didn?t talk to them.?
Our diverse customer base ? business districts, sports We?re not the biggest player in parking. But we are the arenas, medical offices, air transit, retail centers, to largest privately held parking company in the world, name a few ? has an equally diverse set of needs. operating more than 2,100 lots across 145 cities and Listening to them talk about those needs makes us A par k in g gar age r igh t ou t of Th e M at r ix in Japan . two countries. We're experts. Plain and simple. better at what we do.
Other parking services have investor boards pressuring them to grow grow grow. Services are plug-and-play, and customization is limited. With that kind of mindset, who has time to think about customer service? Diamond Parking takes a different approach, one we?re pretty proud of. Most of our new business comes from referrals, from people telling other people that Diamond gets the job done. Since 1922, our focus has been on earning repeat business and referrals. That's over a hundred years of expertise in customer and client expectations. And we got here by being available,
To that anonymous person who?d never heard of us, we are big enough to make things like that happen. All the time. We?re big enough to get the job done, but not too big to care about our customers? needs. And you can actually get us on the phone. DIAM ONDPARKING.COM