"I've never heard of you."
by Diam ond Parking Services July16, 2024
The words ? verbatim ? one interested client told one of our parking managers the other day Ouch
We?re not the biggest player in parking. But we are the largest privately held parking company in the world, operating more than 2,100 lots across 145 cities and two countries We're experts Plain and simple
responsive, creative... and by listening.
A parking garage right out of The Mat rix in Japan
And, if we may take a second to say something controversial, we?reglad we?renot thebiggest.
Other parking services have investor boards pressuring them to grow grow grow Services are plug-and-play, and customization is limited With that kind of mindset, who has time to think about customer service?
Diamond Parking takes a different approach, one we?re pretty proud of Most of our new business comes from referrals, from people telling other people that Diamond gets the job done. Since 1922, our focus has been on earning repeat business and referrals That's over a hundred years of expertise in customer and client expectations And we got here by being available,
Our diverse customer base ? business districts, sports arenas, medical offices, air transit, retail centers, to name a few ? has an equally diverse set of needs. Listening to them talk about those needs makes us better at what we do
?Sometimes we can offer services beyond what you?d expect from a parking company,? said Shylah Hales, Regional Manager at our San Diego office ?We?ve helped customers with maintenance for their small properties, like window washing and trash pickup. We wouldn? t have know they needed that kind of help if we didn? t talk to them ?
To that anonymous person who?d never heard of us, we are big enough to make things like that happen All the time We?re big enough to get the job done, but not too big to care about our customers?needs And you can actually get us on the phone.
DIAMONDPARKING COM