Essentials Of Interpersonal Communication 5Th Devito Test Bank

Test Bank for Essentials of Interpersonal Communication 5th Edition by DeVito ISBN: 9780135416778

Essentials of Interpersonal Communication 5e DeVito Test Bank

Chapter 1: Foundations of Interpersonal Communication Multiple choice Questions 1. What are the two major benefits of studying interpersonal communication? a) intellectual and practical b) connection and consciousness c) educational and professional d) personal/social and professional Answer: d Learning Objective: 1.1 Define interpersonal communication and explain the personal and professional benefits of the study of interpersonal communication.

Topic: Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 2. In a survey of employers asked what colleges should place more emphasis on, ______ percent identified “the ability to communicate effectively orally and in writing” as the highest skill. a) 32 b) 51 c) 67 d) 89 Answer: c Learning Objective: 1.1 Define interpersonal communication and explain the personal and professional benefits of the study of interpersonal communication.

Topic: Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 3. The objective of the text, Essentials of Interpersonal Communication, is to __________. a) provide a formula for behavior b) improve your interpersonal skills c) focus on relevant theory d) allow you to analyze others’ behavior Answer: b Learning Objective: 1.1 Define interpersonal communication and explain the personal and professional benefits of the study of interpersonal communication.

Topic: Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts

Essentials of Interpersonal Communication 5e DeVito Test Bank

4. In most communication models, the person who formulates and sends the message is known as the _________. a) source b) message c) channel d) receiver Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 5. In a linear view of communication, __________. a) the speaker speaks and the listener listens b) speaking and listening are simultaneous c) speaker and listener are interdependent d) the speaker is addressing themself Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 6. The transactional view of interpersonal communication __________. a) is an exchange of money b) is static c) involves simultaneous exchanges d) has a clear-cut end Answer: c Learning Objective: 1.3 Explain the seven principles of interpersonal communicaiton and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 7. Which of the following is a major element of interpersonal communication?

Essentials of Interpersonal Communication 5e DeVito Test Bank

a) cell phones b) context c) empathy d) clothing Answer: b Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 8. The question “Do you understand the instructions I just gave you?” is an example of __________. a) feedforward b) crisis communication c) feedback d) a metamessage Answer: d Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Apply What You Know 9. Which of the following is an encoder? a) writer b) listener c) reader d) audience Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 10. When Juan introduces information about a message before sending the message, it is __________. a) feedback b) decoding

Essentials of Interpersonal Communication 5e DeVito Test Bank

c) feedforward d) psychological noise Answer: c Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 11. Channels in communication __________. a) are the vehicles or media through which message signals pass b) are usually used independently of one another c) put ideas into words d) may be physical, psychological, and semantic Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 12. Physical noise is __________. a) external to the speaker and receiver b) psychological c) semantic d) internal to the speaker and receiver Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 13. You hear the stomach growling of the student seated next to you. This is an example of which kind of noise? a) physical b) psychological c) semantic d) temporal

Essentials of Interpersonal Communication 5e DeVito Test Bank

Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 14. Context is the environment that __________. a) influences the form of communication b) is always nonverbal c) includes eight dimensions d) is universal throughout all cultures Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 15. Which type of noise is created by barriers within the sender or receiver and includes barriers such as reduced vision or hearing? a) physical b) physiological c) psychological d) semantic Answer: b Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 16. Ezra is from England; when he thinks of a lift, he thinks of an elevator. However, his roommate from the United States, Allen, thinks a lift means to give someone a ride. This is an example of __________ noise. a) physical b) physiological c) psychological d) semantic Answer: d

Essentials of Interpersonal Communication 5e DeVito Test Bank

Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 17. Cheryl sends an email to Cynthia asking her for the latest sales report. In the context of communication models, the email Cheryl sent is the ________. a) receiver b) channel c) feedback d) noise Answer: b Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 18. Sheila cannot hear anything her teacher is saying because a noisy classmate is next to her.

This is an example of __________ noise. a) physical b) physiological c) psychological d) semantic Answer: a Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 19. Lisa is a technology teacher at the local college. Colleagues come to her with questions about their technology issues. In the eyes of colleagues, what type of power does Lisa have? a) legitimate b) expert c) reward d) coercive Answer: b Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give

Essentials of Interpersonal Communication 5e DeVito Test Bank

examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 20. What does the statement “we cannot not communicate” mean? a) both verbal and nonverbal behavior communicate b) with effort you can avoid communication c) in every interaction, someone is strong enough to force another to communicate d) you can drop out of a communication situation Answer: a Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 21. Saying that communication is irreversible means we __________. a) need to monitor our messages b) have to carefully choose the messages we wish to withdraw c) cannot withdraw a message d) sometimes need to defend or justify our behavior Answer: c Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 22. Your interpersonal competence is __________. a) your knowledge of all the relevant theory b) your ability to communicate effectively c) your ability to put thoughts and feelings into a code d) a special type of message Answer: b Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Understand the Concepts

Essentials of Interpersonal Communication 5e DeVito Test Bank

23. One way to increase mindfulness is to __________. a) look around the room when others are speaking b) be open to new information and points of view c) rely heavily on first impressions d) be closed-minded about new points of view Answer: b Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Understand the Concepts 24. __________ involves the study of what is moral and immoral. a) Ethics b) Social rules c) Interpersonal competence d) Context Answer: a Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Easy Skill Level: Remember the Facts 25. Interpersonal interaction involves the exchange of both verbal and __________ messages. a) spoken b) nonverbal c) oral d) uttered Answer: b Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts True /False Questions 26. Interpersonal communication is communication that takes place only between two people in an intimate relationship.

Essentials of Interpersonal Communication 5e DeVito Test Bank

Answer: False Learning Objective: 1.1 Define interpersonal communication and explain the personal and professional benefits of the study of interpersonal communication.

Topic: The Nature of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 27. Interpersonal communication is a transactional process in which all elements are interdependent.

Answer: True Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 28. For interpersonal communication to occur, meanings must be encoded and decoded.

Answer: True Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 29. One of the problems with information overload is that it absorbs an enormous amount of time for workers only at higher levels of management.

Answer: False Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 30. Feedforward occurs when we plan our remarks before making them.

Answer: False Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Essentials of Interpersonal Communication 5e DeVito Test Bank

Topic: The Elements of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 31. The tagline after your name on your social media site is an example of feedforward.

Answer: True Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 32. “Noise” is always physical disruption of a message.

Answer: False Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 33. The four types of noise discussed in the text are semantic, physical, emotional, and psychological.

Answer: False Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts 34. The temporal or time dimension has to do with where a particular message fits into a sequence of communication events.

Answer: True Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Remember the Facts

Essentials of Interpersonal Communication 5e DeVito Test Bank

35. One of the purposes of communication is to play.

Answer: True Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 36. An ambiguous message is communication that can be interpreted as having only one meaning.

Answer: False Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 37. Some employers and colleges ask candidates to open their social networking accounts during the interview.

Answer: True Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 38. Communication is irreversible.

Answer: True Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Easy Skill Level: Understand the Concepts 39. Styles of communication that prove effective in one culture will, by definition, prove effective in another culture.

Essentials of Interpersonal Communication 5e DeVito Test Bank

Answer: False Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Understand the Concepts Fill in the Blanks 40. __________ is the verbal and nonverbal interaction between two interdependent people.

Answer: interpersonal communication Learning Objective: 1.1 Define interpersonal communication and explain the personal and professional benefits of the study of interpersonal communication.

Topic: Interpersonal Communication Difficulty Level: Easy Skill Level: Remember the Facts 41. The _________ works like a bridge connecting source and receiver.

Answer: channel Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 42. Your ability to communicate effectively is your interpersonal __________.

Answer: competence Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Understand the Concepts 43. A(n) __________ is a message that refers to another message.

Answer: metamessage Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts

Essentials of Interpersonal Communication 5e DeVito Test Bank

44. Four dimensions of the context of communication are physical, social–psychological, temporal, and __________.

Answer: cultural Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Difficult Skill Level: Remember the Facts 45. A(n) __________ message focuses on the real world, something external to the speaker and listener; a(n) __________ message focuses on the connection between the individuals.

Answer: content; relationship Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 46. _________ is an inevitable condition in which a message can be interpreted as having more than one meaning.

Answer: ambiguity Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 47. __________ is a state of awareness in which you are conscious of your reasons for thinking or behaving.

Answer: mindfulness Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Understand the Concepts 48. On the television show “I Love Lucy,” Ricky Ricardo often began his sentences in English

Essentials of Interpersonal Communication 5e DeVito Test Bank

but ended them in Spanish. This is an example of __________.

Answer: code switching Learning Objective: 1.4 Explain the essential interpersonal communication competencies.

Topic: Interpersonal Competence Difficulty Level: Moderate Skill Level: Apply What You Know 49. You can never recapture the same context for any act of communication according to the principle that communication is ___________.

Answer: unrepeatable Learning Objective: 1.3 Explain the seven principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts Essay Questions 50. What are the essential elements of interpersonal communication? How does the concept of transactional communication tie these elements together?

Answer: The ideal answer should include: 1. The essential elements of interpersonal communication include source–receiver, messages, feedback, feedforward, channel, noise, and context.

2. In the transactional view of communication, each person sends and receives messages at the same time.

Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Analyze It 51. Define the distinguishing characteristics of metamessages, feedback messages, and feedforward messages.

Answer: The ideal answer should include: 1. Metamessages are messages about other messages.

2. Feedback is a special type of message that conveys information about the messages you send.

3. Feedforward messages convey information about a message before it is sent.

Learning Objective: 1.2 Diagram a model of interpersonal communication containing source–

Essentials of Interpersonal Communication 5e DeVito Test Bank

receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Understand the Concepts 52. What are four types of noise, and what is one example of each?

Answer: The ideal answer should include: 1. Physical noise—an example is the siren from a fire truck.

2. Physiological noise—an example is the loss of vision.

3. Psychological noise—an example is bias toward a topic or prejudice against a speaker.

4. Semantic noise—an example is “phat” versus “fat.”

Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 53. Discuss the impact of context on communication. Give examples of impact from two different dimensions of context.

Answer: The ideal answer should include: 1. Communication always takes place within a context—an environment that influences the form and content of communication. The dimensions of context are cultural, social– psychological, physical, and temporal.

2. A physical context consists of the surrounding environment. For example, communication in a face-to-face conversation may differ from online communication. The social–psychological context involves roles and status in the relationship, such as a teacher– student relationship. The temporal context involves when the communication takes place. For example, if a speaker tells a joke about death to a friend just after the friend’s mother died, that joke would be received very differently than it would be at another time. The cultural dimension focuses on norms, beliefs, and attitudes. For example, in various cultures, eye contact is perceived and interpreted differently.

Learning Objective: 1.2 Diagram a model of interpersonal communication containing source– receiver, messages, channel, noise, and context, and define each of these elements.

Topic: The Elements of Interpersonal Communication Difficulty Level: Moderate Skill Level: Apply What You Know 54. What are the six types of power? Give one example of each.

Answer: The ideal answer should include:

Essentials of Interpersonal Communication 5e DeVito Test Bank

1. Legitimate—A judge in a courtroom.

2. Referent—A younger sibling wants to be like you.

3. Reward—Teachers control grades.

4. Coercive—A supervisor can fire an employee.

5. Expert—Medical doctors have expertise in medicine.

6. Information or persuasive—Researchers and scientists are regarded as informed critical thinkers.

Learning Objective: 1.4 Explain the principles of interpersonal communication and give examples of each.

Topic: Seven Principles of Interpersonal Communication Difficulty Level: Difficult Skill Level: Apply What You Know

Essentials of Interpersonal Communication 5e DeVito Test Bank