UNIVERSITY OF TORONTO
Family Medicine Patient Advisory Committee
Orientation Handbook Last updated:
Sept. 2026 QUESTIONS?
dfcm.utoronto.ca Dana Arafeh, Patient & Family Engagement Specialist dfcm.patientpartners@utoronto.ca 416-946-7074
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Table of Contents This handbook was created to orient you to the work we will do together as a committee over the next two years.
Section 1 Introduction to Patient Engagement in Family Medicine Section 2 The PFAC Member Council Section 3 DFCM Glossary Terms Section 4 About DFCM Section 5 DFCM Family Section 6 Questions and Answers Section 7 Resources
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INTRODUCTION TO
Patient Engagement in Family Medicine Patient Partners They are patients, families, and caregivers who are passionate about health care and want to share their experiences to improve health services for everyone. When we say “patient”, we are referring to individuals cared for at any one of our teaching clinics.
Patient Engagement Patients know a surprising amount about healthcare: they know how it feels, whether systems work, and the impact of treatment on their lives. Patient engagement is about bringing the perspective of patients to the planning, delivery and evaluation of health care. The key part is WITH, not FOR patients. Learn more about the Patient Engagement Framework (PDF)
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The PFAC Member Council Teodora Ajanovska - Gligorova My name is Teodora Ajanovska Gligorova. I am a patient at the Toronto Western Family Health Team. I have been a patient there for 3 years. I am currently working as a Continuing Education Coordinator. My favourite thing about Toronto is the waterfront.
Sakina Bano Mendha Sakina is affiliated with the Scarborough Health Network and holds an MSc in Epidemiology from the London School of Hygiene & Tropical Medicine. She has experience in health services, clinical research and healthcare program coordination and supports EPIQ Education Program's education & QI initiatives. As a PFAC member, she hopes support patient-centred care and medical education, translate evidence into practice & learn from patients and families. In her free time, she enjoys going to the gym, spending time with her cats, and exploring new places. She is passionate about health equity, community advocacy, and to make complex systems easier for people to navigate.
Geneviève Faragó I have been a rostered patient with the Credit Valley Family Health Team since 2009. I have enjoyed being the regular patient of more than seven family medicine residents who provided excellent care during their training and while I dealt with chronic health issues. I also have professional experience managing clinical trials. As a Patient Partner, I look forward to helping to improve training and providing input into research based on my lived experience. My hobbies are keeping up with current affairs, reading speculative fiction, and thinking about how the two might intersect.
Sally Bryant My name is Sally Bryant. I live in Riverdale and have been a patient of Mt. Sinai Family Health Team for over four years. Before retirement I was an elementary school teacher, potter and lawyer (not all at once). The focus of my law practice was health law where I acted for physicians. I was an adjunct professor teaching Health Law at the Faculty of Medicine. After retirement I served on the Consent and Capacity Board for ten years. I have had a rich and rewarding volunteer life, most notably as the President of the YWCA of Canada and Vice President of Youthlink. I am looking forward to volunteering with the DCFM. My hobbies include taking care of my two grandchildren, gardening and various art projects.
Sep Pashang I’m a Toronto-based AI consultant, researcher, and executive coach with a PhD focused on sustainability, technology, and social impact. Much of my professional and volunteer work has centred on helping organizations and people navigate complex challenges, and I hope to bring a thoughtful, practical, and patient-centred perspective to the PFAC, with a particular interest in making healthcare experiences more accessible, inclusive, and responsive to patients and families. Outside of work, I enjoy fitness, travel, spending time with family and friends, and exploring new ideas and technologies.
Sandra Kiyonaga I have been a patient of the Family Medicine Teaching Unit, Royal Victoria Hospital in Barrie, for a little over 2 years. I am a holistic nutritionist and semi-retired massage therapist. I love researching and learning about health as well as gardening, sewing and music. Having had to navigate the health system with loved ones with mental health issues, dementia and chronic diseases, I hope to use my experiences and interest to improve family medicine and ensure it is accessible to everyone.
Kishany Subramaniam I am a consultant by trade, avid traveller, and humanitarian based out of Toronto. With a Master’s degree in International Humanitarian Action, I am passionate about contributing to initiatives that impact people’s day to day lives. Having worked on humanitarian healthcare initiatives throughout her career, I am excited to bring a unique and varied perspective to the Patient and Family Advisory Committee.
Donna Jill Jodhan Donna holds an MBA in International Business from McGill and an LLB from the University of London & has received the Queen’s Platinum Jubilee Award (2022). She is Owner/ President of Sterling Creations and Founder/President of Barrier Free Canada. She is an advocate, entrepreneur, author and producer of the Remarkable World Commentary podcast, and has extensive experience in the studies of Civil/ Criminal Procedure, Family Law, and Land/ Property Law. She was an advisor and consultant to Elections Canada, Office of the Auditor General of Canada, Canadian Transportation Agency, and Canadian Air Transport Security Authority. She also serves on Air Canada’s New Customer Accessibility Advisory Committee. She is a former President of the Alliance for Equality of Blind Canadians, Communications Director of the Canadian Blind Sports Association, and Board Member of Citizens with Disabilities Ontario. Donna enjoys chess, composing music on her electronic keyboard, pottery, and knitting.
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As an immigrant from the United States who was denied healthcoverage there for a pre-existing condition,
The PFAC Member Council Colleen D. Colleen currently lives in Midtown Toronto. As a retired senior with both visible & invisible disabilities, she was appointed to the Vibrant Community Health Advisory Committee, engaging with Sunnybrook's senior leadership to discuss attendant care, healthcare and wellness program goals within Midtown. She has been with Vibrant Community Health for 10+ years and is a member of the Vibrant Community Council (VCC). She was also appointed to the Senior Tenants Advisory Committee (STAC), giving advice to the Toronto Seniors Housing Corporation on policies, programs and services affecting 15,000 tenants across 83 senior-designated buildings. STAC gives seniors a voice, shaping decisions on tenant engagement, community care and building operations.
Gisele Leocadie Somboko My name is Gisele, and I've been a patient at Platinum Medical Clinic for 26 years. My family physician, Dr. Rosemarie Lall, has also been the pediatrician for my two children since they were born. Before immigrating to Canada in 2000, I lived and studied in Europe for 14 years, where I obtained my Master's in Economics. In Canada, I obtained a diploma in business administration. I volunteered as a French teacher at Heritage Skills Development Centre and at the Salvation Army, where I worked in intake and the food bank. I wanted to join PFAC to learn and share perspectives with others on what their clinics are like, and I would like to help improve medical clinics for patients. I enjoy listening to gospel music, watching different drama genres and travelling.
Melanie Simon I was born and raised in Toronto, but have lived in both Montreal and London, UK. I now live in Midtown with my husband, son, and our 2 cats. I am really excited to be part of PFAC as a patient at the Sunnybrook Academic Family Health Team. I feel very passionately about everyone having equal access to fantastic primary care. I have worked in tech for the past 10 years in a variety of Operations roles. In my spare time I love to go on adventures around the city, read, and watch reality TV.
Kelly Akerman I live in East York and I am a relatively new patient affiliated with the Schulich Family Medicine Teaching Unit at the Wilson Site of Humber River Health, I am eager to participate in thoughtful discussions on ways of enhancing the patient experience throughout the healthcare system. I have a rather eclectic background spanning studies in psychology, biology, education, modern languages and music complemented by work experience as a teacher, researcher, writer, editor and translator. Culture as a force shaping how we are and who we are has long fascinated me, and my time living abroad in Europe,
Selma D’Souza I'm a patient with the Southlake Family Health Team. I've worked in public service for 21+ years and have been involved in community service throughout much of my life. These experiences have given me a deep appreciation for the importance of listening to people, building relationships, and working together to improve outcomes. I'm excited to join the PFAC and contribute both my perspective as a patient and my experience working with diverse communities across Ontario. I believe patients and families have an important role to play in shaping healthcare services and create better experiences for everyone. Outside of work, I enjoy spending time with family & friends.
Joshua Clements As an immigrant from the United States who was denied health coverage there for a pre-existing condition, I've had a keen interest in public health since moving to Toronto 15 years ago. As a patient of the St. Michael's Family Health Team since 2015, I've experienced numerous levels of the health care system in Ontario, from finding a family doctor, utilizing specialists, accessing supplemental physical and mental care through my clinic, to seeking support in major life events. In addition to volunteer work with the George Brown Prosthetics and Orthotics program, I'm putting myself forward in this role to help ascertain patient needs in a modern city and to help however I can to improve care standards for all patients in the region. In my spare time, I love movies, music, learning, traveling the world, and enjoying downtown life with my wife and large, ornery cat.
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DFCM Glossary Terms The Ontario healthcare system and the Department of Family & Community Medicine (DFCM) at U of T consists of acronyms and other terms that may be hard to understand. As a patient or caregiver partner, it can be common to feel a bit lost in the many terms you will come across. It’s okay to ask healthcare staff to explain terms that may be unfamiliar to you.
Common terms
What they mean
Academic Teaching Hospital
An academic hospital combines the services of a hospital with the education and training of medical students and residents as well as medical research.
Association of Family Health Teams of Ontario (AFHTO)
Ontario Health Teams are groups of healthcare professionals that aim to work together to provide coordinated care spread across Ontario based on geographic areas. An association for Ontario Health team clinics in Ontario.
College of Physicians and Surgeons of Ontario (CPSO)
An organization that regulates the practice of medicine in Ontario. All physicians in Ontario must be members of the College in order to practice medicine.
Clerical staff
Employees of the clinic; some might answer phones, check patients in and out, handle the medical records, and assist with other office work.
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DFCM Glossary Terms Common terms
What they mean
Community Health Centre
Non-profit, community-based organizations that provide primary health and health promotion programs for individuals, families and communities.
(CHC)
DFCM
Department of Family and Community Medicine
Electronic Medical Record (EMR)
A digital (electronic) version of a person’s medical record.
Faculty
Staff who are connected with the University of Toronto and could be a family physician or a non-physician teaching and delivering education at the University of Toronto.
Family Health Team (FHT)
A team of family physicians, nurse practitioners, registered nurses, social workers, dietitians, and other professionals who work together to provide primary health care to individuals.
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DFCM Glossary Terms Common terms
What they mean
Interprofessional Care (IPC)
When health care providers from different professions (doctors, nurses, pharmacists, social workers and others) work collaboratively to deliver care, based on a patient’s needs and goals.
Ontario College of Family Physicians (OCFP)
An association that represents family physicians in Ontario.
Ontario Health Teams (OHTs)
Ontario Health Teams are groups of providers and organizations that aim to deliver coordinated care to a defined geographic population.
Ontario Medical Association (OMA)
Represents Ontario’s physicians, residents and medical students in areas of economic interests, healthy policy and professional advocacy, and legal services.
Patient and Family Centred Care
A guiding approach where patients, families and health care providers collaborate as partners in the planning, delivery and evaluation of care.
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DFCM Glossary Terms Common terms
Post Graduate Education
PFAC
What they mean After completing an M.D. degree program and becoming a licensed doctor; physician move on to postgraduate medical education or residency training. This is the final stage of medical education where doctors can specialize in their area of focus.
Patient and Family Advisory Committee
Quality Improvement (QI)
Activities that lead to measurable improvement (making better) in health care services and health outcomes for patients
Quality Improvement Plan (QIP)
A Quality Improvement Plan is an organization’s plan outlining how they will improve the quality of care they provide to their patients, residents or clients in the coming year.
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DFCM Glossary Terms Common terms
What they mean
Resident
Resident doctors are medical doctors training in Family Medicine. They can do the same things as your family doctor such as examine you, order tests, and prescribe medications
Staff Physician
Teaching practice
Teaching Site
Family doctors who work as staff at our teaching sites. They may supervise residents in addition to their doctor duties.
Family doctors get 2 months of experience attending a teaching practice in a remote area. There are faculty in 40+ community practices ranging in location from rural southern Ontario to as far as Moose Factory.
A clinic or hospital that provides medical education and training to future and current health care professionals. Teaching sites are almost always affiliated with one or more universities.
Read more common terms (PDF)
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What We Do
About DFCM
The Department of Family and Community Medicine (DFCM)
What we do Our faculty, staff and learners are TARGETKids! Research dedicated to train future family doctors. Studies
The University of Toronto’s DFCM is one of the largest family medicine departments in the world.
People
DFCM in Numbers
Learn more about DFCM
Places
~2,300
400+
Faculty Members
Family Medicine Residents
1300+
50+
MD Learners
Staff
Read about our teaching sites
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40+
Core Teaching
Teaching Practice
Sites
Sites
Learn about our leadership
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What to Expect Throughout the Year OCTOBER Patient Experience Survey Results Review and discuss results from the Patient Experience Survey.
September
to December
January to March
NOVEMBER DFCM Executive Meeting An opportunity to join a meeting with DFCM leadership from across our teaching clinics, hear about department priorities, and bring a patient perspective to the discussion. Typically a half-day meeting, approximately 12–5 PM. JANUARY Annual Conference Submissions Opportunity to help develop or contribute to a patient partnership presentation for the DFCM Annual Conference. FEBRUARY Resident Appreciation Week An opportunity to help recognize and celebrate DFCM’s family medicine residents. MARCH Patient Experience Survey Results Review and discuss the latest Patient Experience Survey results. April/May DFCM Annual Conference An opportunity to attend and participate in our annual department conference. The exact date varies from year to year.
April to June
JUNE DFCM Executive Meeting An opportunity to join a meeting with DFCM leadership from across our teaching clinics, hear about department priorities, and bring a patient perspective to the discussion. Typically a half-day meeting, approximately 12–5 PM. DFCM Summer BBQ An informal opportunity to connect with faculty, staff, learners, and others from across the department. SUMMER BREAK No regular PFAC activities.
July to August
JULY New Residents Begin A new cohort of family medicine residents begins training across DFCM teaching sites.
You are not expected to participate in every activity. Throughout the year, we’ll share information about upcoming events and opportunities. You can decide what interests you and what works for your schedule.
DFCM Teaching Sites North York General Hospital Family Medicine Teaching Unit
Toronto Western Hospital Family Health Team
Women’s College Hospital Family Practice Health Centre
Oak Valley Health: Markham Stouffville Hospital
Mount Sinai Hospital Family Health Team
Summerville Family Health Teams
St. Michael’s Hospital Family Health Team
The Scarborough Hospital Scarborough Health Network
Sunnybrook Health Sciences Centre Family Health Team
Southlake Regional Health Centre Family Health Team
St Joseph’s Health Centre Urban Family Health Team
Credit Valley Family Health Team
Royal Victoria Regional Health Centre Barrie Family Medicine Teaching Unit
East Health Network: Michael Garron Hospital
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DFCM Teaching Sites Trillium Health Partners: Mississauga Hospital
North York General Hospital
Georgian Bay General Hospital (Midland)
Stevenson Memorial Hospital (Alliston)
Mount Sinai Hospital Family Health Team
Lakeridge Health: Port Perry Hospital (Port Perry)
Orillia Soldiers Memorial Hospital (Orillia)
Headwaters Health Care Centre (Orangeville)
Oak Valley Health: Uxbridge Hospital
Oak Valley Health: Markham Stouffville Hospital
Hennick Humber Health FMTU
Click here to see all our sites on the map
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What happens at The DFCM Road Map to becoming a Resident
1 Acceptance to medical school and
3- 4 years of study
Complete 4 years of university
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Pass an exam that demonstrates you know enough about medicine before treating patients
4 Graduated doctors who want to specialize in family medicine apply through a national application process to join as residents at the DFCM.
5 Family medicine residents work fulltime and are supervised by staff doctors connected to the University of Toronto.
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Residents must pass a Canadian licensing exam before seeing patients without supervision
Learn about family medicine through clinic placements and courses every year of the 4 year program
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After two years of residency, the goal is for residents to learn more topics and to be able to practice without needing supervision.
Click the link here to learn more about teaching clinics!
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DFCM PATIENT EXPERIENCE SURVEY TELL US ABOUT YOUR EXPERIENCECARE What: A survey to collect patient feedback from all University of Toronto family medicine teaching clinics. The survey has been distributed and analyzed twice a year since June 2020.
Why: To learn what works for patients, what doesn’t work, and where we can improve. This survey is vital to helping us improve across our clinics.
Questions include:
• How often did you receive care within a reasonable time? • How would you rate your overall experience when booking your last appointment over the phone? • How would you describe the length of time it took between making the urgent care appointment and receiving care?
Can I take part? Yes! Ask your clinic.
How is the data being used? • The data you provide is anonymous. This means we have no way of seeing who submitted what response. Your answers help us understand your care needs and preferences. We work with our patient partners to summarize what we are learning and how we are using the information. Please check out the videos and infographics of the survey results on our website.
If you have observed any changes or have suggestions, please share them with clinic staff. any ideas, please share with our clinic staff. To learn more about the survey, click here
DFCM Programs Click the links to learn more about each program! Education
Quality & Professional Development
Family medicine is introduced as a topic when students are completing their 4 years of undergraduate training to become doctors. Doctors who want to become family doctors join our department and complete 2 years of training which is guided by the Post Graduate Family Medicine Education program.
The Quality & Professional Development program exists to make primary care in Canada better. Teaching doctors to improve health outcomes and the patient experience. Patient partners will be working closely with this program. Learn more
Community & Partnerships
Research Our faculty can give up some of their time for research. to explore new topics and answer questions about family medicine.
Teaching staff in this program work on education, research, quality improvement, clinical innovation, leadership and advocacy in areas including social accountability, Indigenous health, climate change and more both in Canada and globally.
Faculty Development Faculty development is a term used to describe activities and programs designed to assist teaching staff to develop skills related to the role of teacher, researcher and leader.
Learn about our patient experience survey and what we have learned so far
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DFCM Family Meet some of the key leaders you will be working with as a DFCM patient partner.
Dr. Shirley Lee Dr. Shirley Lee is the Interim Chair of DFCM and has been a faculty member in DFCM since 1996. She earned her MD from Western University in 1992 and completed her residency training in family and emergency medicine at the University of Ottawa. She subsequently obtained a Master of Health Science in Education from the University of Toronto. Dr. Lee has received several prestigious national teaching awards in recognition of her outstanding contributions to medical education. At the national level, she is the past Chair of the Coalition for Physician Learning and Practice Improvement, where she focused on advancing best evidence continuing professional development practices across Canada. She previously served as a Senior Advisor at the Canadian Medical Protective Association (CMPA), working with physicians nationwide to enhance safe medical care, and most recently as DFCM’s Vice Chair of Education. Dr. Lee is deeply committed to outstanding primary care for all and delivering world class education to prepare family physicians to serve their communities.
Ms. Brenda Chow Ms. Brenda Chow is the Business Administration Director—a key leadership position within DFCM that plays a vital role in the department’s operations and strategic direction. Brenda brings nearly a decade of experience in administrative leadership. Fun fact: Outside of work, Brenda loves short, slow runs and long, leisurely walks, preferably by the lake. She’s an animal lover and has two aloof cats and one rascally dog. She and her husband are science nerds and have a beautiful artistic daughter who is currently studying graphic design at OCADU.
Dr. Noor Ramji Dr. Noor Ramji is currently an academic Family Physician and Faculty member at the St Michael's Hospital Academic Family Health Team (SMHAFHT) in the Department of Family & Community Medicine at the University of Toronto in Toronto, Ontario. Dr. Ramji has been SMHAFHT Quality Improvement (QI) Director since 2018, with notable experience in quality improvement in preventative health, chronic disease management, access, patient experience and understanding and optimizing equity in Primary Care. She was recently appointed as Practice Improvement Director for the Dept. of Family and Community Medicine for University of Toronto in Sept/2023 and serves as a Quality Improvement Coach with the College of Physicians and Surgeons of Ontario. Fun facts: Favourite TV show - Star Trek the Next Generation Can't live without summer gelato! Favourite song - Lovely Day by Bill Wither
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DFCM Family Meet some of the key leaders you will be working with as a DFCM patient partner.
Dr. Melanie Henry Dr. Henry is the Vice-Chair of Community and Partnerships in the
Department of Family and Community Medicine, University of Toronto. She is a staff physician at Oak Valley Health, MarkhamStouffville site, and a family physician at the community-based clinic of Health for All. In her community clinic, she previously held the positions of board chair, and director of the Global Health program through the teaching unit. She currently works as a physician at Blue Door Shelter and provides physician support through the Community Paramedic Outreach Response Team (CPORT) program. Fun fact: Melanie reads Jane Austen’s Pride and Prejudice at least once per year.
Dr. Dimitri Yang My name is Dimitri, and I am currently a PGY1 in Family Medicine at Mt Sinai Hospital. I grew up in BC and did my undergraduate and medical training at McGill. Throughout my medical training, in both research and clinical positions, I have seen the importance of patient engagement in shaping the medical decisions that we make on a day-to-day basis. In my role as patient engagement rep, I hope to advocate the role for the role of the patient in both their own care as well as broader healthcare decisions and advancements.
Dr. Sierra Land I am a Family Medicine resident at Sunnybrook Health Sciences Centre. Before medical school, I worked as a registered nurse in a variety of settings, including northern and remote communities as well as at Southlake Health. Those experiences really shaped how I think about care and advocacy, as well as taught me the importance of listening to what matters most to patients and families. Through PFAC, I’m especially looking forward to learning from patient and family partners and finding meaningful ways to bring their perspectives into resident education and program development. Fun fact: I have a husky/shepherd mix named Oakley who keeps me very busy!
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DFCM Family Meet some of the key leaders you will be working with as a DFCM patient partner.
Ms. Anna Loi Anna is the Education Development Projects Coordinator in DFCM. She is an absolute asset to all projects and programs that are lucky enough to have her. She is a project coordinating master, with a great eye for detail, without losing the overall larger vision. Anna brings her whole self to her work, fostering an environment of enthusiasm and creating momentum to push projects to their successful completion. She has been involved in numerous education projects at the DFCM that have and will continue to strengthen our department in a major way. Fun Fact: Though I am afraid of heights, I always take the chance to go ziplining.
Ms. Dana Arafeh Dana joined as the department’s first patient engagement specialist. In her role, Dana supports patient engagement activities at the department and will be working closely with patient partners. Fun fact: Dana likes to paint and participates in number of sports including wheelchair tennis, adaptive climbing, rowing and sailing. She also rides a red etrike everywhere which she named Ruby.
Ms. Erin Plenert Erin Plenert is the Quality & Innovation Program Manager at the DFCM. Erin brings a diverse set of skills after working in both clinical and communitybased research for many years. Erin has extensive experience working with different stakeholder groups, Including patients and communitymembers. She also brings a wealth of experience in growing and managing diverse yet cohesive teams. Overall, Erin is passionate about contributing to meaningful changes to our healthcare system to ensure that all people can access care that is safe, equitable, and of high quality. Fun fact: Erin can't live without her dog or pasta, andhas a secret love of Below Deck!
Ms. Shantel Walcott Shantel supports the OHSP leadership in the planning and implementation of strategic initiatives to strengthen primary care through collaboration with regional, provincial, national, and global partners. With over 13 years of experience in the university sector, she brings a strong foundation in project management, strategic planning, and applied research to advance quality improvement initiatives aligned with departmental goals. Outcomes-focused and highly collaborative, she has a proven ability to build strong relationships across diverse communities and partner groups. Shantel is passionate about advancing primary care and health equity and thrives in dynamic, missiondriven environments. Fun fact: I’m a big tennis fan.
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Questions and Answers What do patient partners at teaching clinics do? Many of our clinics have patient family advisory committees that work with patient partners on different aspects of work at their clinic. For example, patient partners share perspectives on our patient experience survey, quality and safety issues and redesign of clinic spaces.
Are resident supervised? Residents are always supervised by the family doctor with whom they are working. This helps give the resident feedback on the visit and improves teaching. Supervision of patient care may take many forms, including: ·Video: The staff physician may watch a resident during your visit using a video camera. In Room: A supervising physician may join the resident in the examination room during your visit. ·Supervisor Consultation: Resident doctors may routinely step out of the room to discuss your case with their supervising staff doctor.
Can a resident doctor do the same things as my family doctor?
Residents can do the same things as your family doctor such as examine you, order tests, and prescribe medications. A resident doctor is supervised by a staff Family Doctor during your visit with them. You can ask to see the staff doctor at any time during your visit.
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Questions and Answers Why do resident doctors leave the room? Residents may routinely step out of the room to discuss your case with their supervising staff doctor. Sometimes staff physicians are busy seeing a patient or helping another resident, so it may take time. This process helps to make sure that you receive the best care for your medical issue!
Who certifies a family medicine curriculums or ways of teaching? The College of Family Physicians of Canada (CFPC) is the professional organization that represents more than 42,000 members across the country. The College establishes the standards for and accredits postgraduate family medicine training in Canada's 17 medical schools. It reviews and certifies continuing professional development programs and materials that enable family physicians to meet certification and licensing requirements.
Why is my resident doctor sometimes not available? Residents practice at the clinic and at a hospital. As part of learning, sometimes a resident is studying surgery and may be working at a hospital and just coming into the clinic once a week. You can ask to see a staff physician if your resident doctor is not available.
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Resources The Institute for Better Health
Healthcare Excellence Canada Here are some of our favorites: •Healthcare in Canada •A guide to having a conversation about what matters •How to communicate effectively on an advisory panel •10 lessons learned from patient and family advisors
OHT Patient, Caregiver & Community Engagement Learning Series See the modules below: 1. Engagement Methods 2. Preparing for Engagement Activities
U of T DFCM
Understanding the System
Learn more about: •Quality & Proessional Development •Our patient experience survey •Patient partner important documents •Residency program
Health Care in Ontario Explained Ontario's Primary Care Action Plan (PCAT)
Other •Tips for how to be an effective patient advisor •Zoom instructions •Check-in Checklist
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