Premier Service

Dexters Premier Client team care for the largest and most valuable portfolios across the capital

Dexters Premier Client team, headed up by Alessandra Maddalena and Nicola French, is a specialist department set up to assist Landlords and investors who are increasingly turning to Dexters to manage their largest assets.

What types of portfolios do you look after for your clients?

Alessandra: We manage tens or even hundreds of properties within a single portfolio and they all have very different management requirements depending on whether they have a large estate, a development or single properties across London.

Who would be your clients main point of contact?

Nicola: Every portfolio is allocated its own personal Asset Manager who is the experienced and qualified sole point of contact. Every Asset Manager knows their client's portfolio inside out and is available to provide advice and assistance regarding every aspect of their investment.

Alessandra: Many of our clients have properties right across London and my team excel at bringing all of our resources together. Our primary aim is to deliver great results and I work with Dexters’ network of over 70 offices across London, all of whom have brilliant Property Management teams in 12 key locations to effectively serve our 30,000 Landlords.

What does a typical day look like for you?

Nicola: I work with my talented team to coordinate on-site management, maintenance, porters and concierges as well as making sure tenants have everything they require. I like to meet with our Landlords in person where possible to review strategy and expenditure; this is how we retain our client’s trust and maintain long-standing relationships.

Alessandra: Throughout the day I am liaising with the appropriate Dexters Lettings teams and Property Managers across the capital to assist with tenancy queries. These include agreeing offers, negotiating rent increases on renewals, addressing accounts queries and organising checkouts. We are also constantly keeping abreast of legislative changes in the industry to ensure that our Landlords are fully compliant.

How do you find the most suitable tenants?

Alessandra: We work hard to attract great tenants and make sure that we don't have any empty properties; last year our average void period was less than one per cent. Long-term tenancies are our speciality and we ensure tenants are well looked after, so they don’t need to go anywhere else.

When it comes to marketing a property, we are able to find a top quality tenant quickly, handling everything for our Landlord. We have the strictest referencing in the industry and we will only recommend a tenant if they meet our criteria. We also have the added benefit of our in-house Corporate Lettings and International Relocation team, who provide excellent tenants. The team, based in Mayfair, deals with enquiries from blue-chip companies, embassies and individuals from around the world looking to relocate to London, many of whom choose to work exclusively with Dexters.

What other services do you offer?

Nicola: We are able to support our clients throughout every aspect of managing their investment portfolios and where appropriate, we can provide additional services to the Landlord, such as block management. Each Landlord has their own specific requirements, so we offer a tailor-made package to suit their individual needs.

Portfolio Landlords tend to be very busy people, so they really value being able to entrust their property to an experienced and qualified Asset Manager. We are here to make the whole process as smooth as possible.

Client Testimonial I have been dealing directly with the Premier Client team for a number of years, currently with 20 London rental properties. Nicola and her team are fabulous. I honestly couldn't ask for a better service. Money well spent!

S. Morrison

Find Alessandra, Nicola and the team at: Dexters Mayfair 66 Grosvenor Street, London, W1K 3JL 020 7515 1234

Old Queen Street, SW1H

£8,450,000

Carefully restored and modernised, a five bedroom Arts & Crafts townhouse sold by Dexters. Designed in 1909, this charming home is situated moments from Parliament Square. An ideal London base with ample space for family living. Outside you’ll find a wonderful terrace overlooking the garden with views of St James's Park and access to Birdcage Walk Conservation Area.

Upper Brook Street, W1K

£6,900 pw

An elegant five storey townhouse measuring over 4,800 sq. ft, with seven bedrooms, eight bathrooms, and four reception rooms. The property has been well designed and is in excellent condition throughout. Upper Brook Street is in a prime Mayfair location, on the doorstep of Grosvenor Square, close to Oxford Street and the fine dining restaurants on Mount Street.

Green Street, W1K

£3,000 pw

On the first floor of this historic red brick building, a beautifully renovated apartment with two bedrooms and excellent ceiling heights. The property has a stylish kitchen and a large reception room with dining space, as well as access onto a balcony. The principal bedroom has built-in wardrobes and a luxury en suite shower room. Green Street is well placed for all that Mayfair has to offer.

Princes Gate Mews, SW7

£6,500,000

Tucked away behind the Victoria & Albert Museum, this four bedroom mews house has excellent living space and a minimalist styled kitchen. The principal bedroom includes an en suite bathroom, walk-in wardrobe and a balcony. Princes Gate Mews is ideally located with transport links from South Kensington, Knightsbridge and Gloucester Road stations. Hyde Park is also close by.