Rocky Mountain RV - Hit The Road Happy

Hit the Road

Happy

By Debbie Stone Photos Anthony Evans

I

t’s all about customer service at Rocky Mountain RV & Marine. The family-owned and operated RV and boat dealership, which has been in the outdoor family fun business since 1986, is committed to providing a positive experience to all its customers from the moment they walk in the door. “We take pride in ensuring our customers are completely satisfied, and this extends far beyond the initial sale,” says general manager Terry Roberts.

“We have the latest equipment and technology when it comes to service, and we keep up with all the advances in the industry. We put lots of time and effort into our service department.”

Roberts explains that the dealership has the largest service facility in the state, with 26 bays, 14 of which are climate controlled, and a state-of-the-art 54 ft. paint and body booth. The Albuquerque-based company boasts five master certified technicians and another four who are currently working toward this goal. The facility is able to take care of any problem customers might encounter with their purchase, excluding chassis work. And it’s the only dealership in New Mexico to offer an RV Warranty Forever for all of its new units. “This is a lifetime warranty,” explains Bob Scholl, assistant manager of the dealership.

“It really gives our customers a high level of comfort to know they’ll be taken care of.”

Another option for customers is to have their RVs serviced at home with the company’s free mobile warranty service unit. “This service is unprecedented in the industry,” says Scholl, “and it’s brand new for us.

We’re trying it out to see what type of response we’ll get. Right now, there’s a 30 mile service limit, but that may change in time. It’s very exciting for us and we see it as just one more way of providing exceptional customer service.” Both Roberts and Scholl emphasize they’re in the business of helping families experience “family good times that last a lifetime.” Roberts adds, “RVs are a great way to see the country in comfort. And if you think it’s only retired folks who are buying these houses on wheels, think again. Today, it’s a diverse group from all walks of life. There’s no set demographic.”

According to Roberts, the most popular model at the dealership is the travel trailer due to its affordability and the fact that a wide variety of floor plans are available. It’s also easy to tow, which many people appreciate. “We carry eight different brands of travel trailers, ranging from 16 to 38 ft. in size. They have lots of space in them,” he describes. Currently, the dealership has 150 units of these types of RVs on site, providing customers with an extensive inventory from which to choose. “Our goal is to help everyone who comes in find what they want based on their needs,” sums up Roberts. “We work with our customers to make sure they’re happy.”

Rocky Mountain RV & Marine 12700 Central Ave SE, Albuquerque 505.292.7800 www.rmrv.com