What to Do If You Have a Problem

If during your stay with us you have a disagreement or conflict with a staff member or another youth in the program, we encourage you to make an effort to sit down with this person and try to resolve it. If this does not work or you feel uncomfortable doing so, we encourage you to seek help through the process below.

How to report a problem?

If you encounter any concern about the staff, services, program policy, or become a victim or witness of abuse and/or neglect while with us, you may file a grievance according to the grievance process. A grievance can be submitted in writing or verbally as follows:

1. You can verbally tell any staff member to make a report of a grievance. 2. You may write your grievance on the grievance form located throughout the program and submit the report in a grievance box or to any staff member. 3. You can get help writing a grievance from a peer. 4. You can also get help to report your grievance from your family, your sponsor or your legal representative and that person can talk to the Case

Manager or Clinician. 5. The program reviews all grievances on a daily basis. 6. The program will respond to the grievance within 5 days, unless the complaint requires additional investigation or reporting. 7. If your grievance is an emergency, the program will respond immediately.

If you feel that other children or staff are angry at you or trying to get back at you because of reporting a grievance, you may use the same method as detailed above to report retaliatory behavior as well.

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We are here to help you!