E-book Engage Customers

Engage Customers Lifetime Customer Loyalty, Growth and Brand Sentiment version april 2020

About Motisha Motisha® empowers organisations across the world by providing the tools to help them inspire and nurture the emotional positivity & creativity of the human spirit by engaging One Customer, One Employee and One Partner at a time.

Motisha® provides innovative quickconnect integration options for faster “go to market” solutions.

Through it’s Motisha Cloud® suite of products, you can easily create a sales incentive programme, customer loyalty programme or employee recognition programme. Simply choose with modules you wish to activate at any given time within the suite.

We have developed a critical white label software engine for local & global companies seeking to create high performing programmes for their clients and employees. Motisha® was founded in 2002 and has helped some of the world’s most admired companies build engagement.

2

Engage Customers Increase your engagement with your customers and watch your business transform into a prosperous and highly recognised brand. When you reward your customers, you not only make them feel appreciated and valued, but you instill loyalty and trust.

With this, Customers who feel a sense of care and alignment to your own company values will be more likely to refer others towards your brand.

Word of mouth referrals are the number one technique when it comes to retaining your current customers and growing your new loyalty base.

Motisha offers a cohesive engagement and rewards program that allows you to transform and inspire how your customers see your company and product offering.

3

So how does the platform work?

Through the Motisha Cloud® suite of products, you simply choose which modules you wish to activate at any given time within the suite. Motisha® provides innovative quick-connect integration options for faster “go to market” solutions.

View below for Engage Customers key features.

4

What are the key features?

Ready built software Buy rather than build and lessen the cost it takes to develop and deploy.

Global Capability No matter what language or currency you work in, Motisha Customer’s platform’s will adapt to your needs.

Loyalty, Discount and Reward Programs

Built in Dashboards, Reporting and Analytics

Engage your customer with redeemable gift offerings, points incentives and reward campaigns.

Monitor your customer engagements and buying decisions through intuitive technology.

Mobile App

Surveys and Campaign management

Access your data, update your campaigns and share news on your community feed via your mobile or smart device.

You also have the opportunity to engage with your customers on a long-term period or shortterm with easily built targeted campaigns and surveys about your customer experience.

5

Automated Service Your customer can also benefit from an end-to-end buying experience with our newly built automated invoice service. You can also use scan functionality and community notifications.

Customer testimonials

Peter Koelewijn Marketing Manager - Vaillant

Vaillant grew their customer redemption by 5 x in the first year.

Why did you sync with Motisha?

For more than 140 years, Vaillant has been setting the standards in the heating market, creating products that have revolutionised the industry, from water heaters in the early 1900’s, to pioneering the ‘combi’ boiler over 35 years ago.

Our collaboration with Motisha started in 2018. We had an online customer loyalty store in place for our installers specifically to honor their partnership and loyalty with us. Our loyalty platform was out of date and lacked variety in terms of product offering.

With Motisha, we found the perfect opportunity to upgrade our platform as well as enhance our customer loyalty offering. With Motisha, we were able to use our own branding and integrate the platform with our current CRM system.

Today we are as proud to be leading the way in renewable technologies, developing systems which utilise sustainable sources of energy. This enables you to enjoy simple, healthy and energy saving solutions for your heating, and hot water needs.

6

Our Sales team uses Salesforce to record and track customer lifecycle, integration and syncing of information between both systems. This alignment and syncing of valuable data was key to our customer success. Our Sales team can now easily and accurately track our customer’s loyalty points and product buying history. >

Customer testimonials

What did we gain?

Aligning our own marketing teams in house with the teams in Motisha was seamless. The collaboration was easy and both parties understood each other’s wants and needs. Motisha’s expert knowledge in the loyalty program sector helped us deliver the right scheme for our customer, enhanced our relationship with our repeat customer and grew stronger relationships with our new customers.

expand and incorporate our very own product offering we wanted on our platform. Not only could we now sell our own stock to our loyal installers, such as our boilers and various other materials Vaillant sells, we could also offer a wider variety of gift cards and local produce available in our region.

This was important as we knew our customers liked certain brands.

Our installers buy our boiler and renewable energy products. Each time they purchase one of our products they gain loyalty points which they can see and use through the Motisha platform.

They can use their loyalty points to purchase gift cards, local products and services and now can even buy

We experienced fast growth once we began using Motisha as a customer loyalty engagement platform.

Redemption of our gift cards grew by 5.5 from 2018-2019. Motisha designed and developed the platform to match our own branding. They helped us

7

Vaillants product offering which is now available through the Motisha platform.

The Motisha team is superb to work with. We had one point of contact at all times. No matter what the issue, the Motisha team are fast and reliable in solving any issues or making changes to the platform to suit our needs. Our old model of product deployment was long and unreliable. With Motisha, it was fast and always on time which was key to our growth and product deployment.

Want to learn more?

Contact us Motisha Benelux Dampoortstraat 265 b3 8310 Bruges, Belgium +32 50 50 24 61

Want a demo?

Scan this QR code

Motisha DACH Lindwurmstrasse 149 80337 MĂźnchen, Deutschland +49 89 59 99 96 83 www.motisha.com

Follow us on 8