Safer Home inclusions guide

Safer Home inclusions guide With a Safer Home plan protecting your property, you get the benefit of a range of valuable inclusions.

Beeping smoke alarm?

No callout fee. No repair fee (for standard replacement).

Smoke alarm safety service inclusions Free same-day callouts to investigate faulty smoke alarms, where reported before 2pm.

Free replacement of expired or faulty smoke alarms and batteries included.

Emily Varga Account manager Emily recalls a scenario from her previous 5 years experience as a property manager...

“

At around 10am, a renter advised me that their smoke alarm was beeping. I lodged an urgent job order with Detector Inspector to get it fixed. They contacted the renter and were able to visit the property that day. It turned out that the smoke alarm was faulty. The technician installed a new alarm and rectified the issue. The owner paid nothing as the call out and replacement alarm was included in the Safer Home plan.

Problems with a power point or light switch?

No callout fee. No repair fee (for standard replacement).

Electrical safety service inclusions

Did you know?

Free callout for confirmed safety issues with electrical installations, appliances and fittings, including switchboard, power point or switch faults.

If we attend a property and additional parts (not included in the subscription) are required for rectification, we will issue a quote to the property manager for approval and ensure the property is made safe prior to leaving.

Free replacement of faulty or damaged standard safety switches, light switches, power points, fuses and circuit breakers.

Anna Reardon Account manager A former property manager shared her experience…

“

During a routine inspection, I found a light switch had popped out of the socket. Once the inspection was complete, I was able to send the inspection report to the owner, letting him know that as he was on the Safer Home plan, I’d already arranged with Detector Inspector to attend and fix the light switch free of charge, with no callout fee. He was delighted with the service and because it was included, I didn’t need to wait for his approval.

Urgent assistance required for a failing gas appliance?

No callout fee.

No pilot light relight fee.

Gas safety service inclusions Free callout for confirmed safety issues relating to gas installations, appliances and fittings and other gas appliance breakdowns including pilot light relights and thermocouple replacements.

Included free during the service: rectification of certain compliance issues including basic PTR line extensions, reconnection of minor loose ductwork, securing of freestanding oven, gas regulator rotation and protection of synthetic pipework from UV exposure.

Nicolas St Flour Account manager A former property manager with over 8 years of experience said...

“

Some other providers charge over $100 to have a pilot relit. As part of the annual subscription, Detector Inspector completes this for free on the spot, making life easier with no further follow-up required.

Additional gas and electrical works required at the property?

Time

Transparent pricing.

Qualified personnel.

Hourly ra Charged

Callout f Including (7am - 5p

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Replacem

Replacem switches

Thermoc exposed

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Safer Home plan Inclusions

Non-inclusions

$0

Electrician - $100^ Gas Fitter - $120^ Electrician - $120 /hour Gas Fitter - $130 /hour

als

ment smoke alarms

$0

ment of faulty or damaged safety switches, standard light s, standard power points, fuses and circuit breakers

$0

couple replacements, basic PTR line extensions and lag d PEX pipework (when enrolled in the gas service)

$0

r parts

Chargeable

e excluding GST. Refer to the Terms of Service for a full list of, inclusions, non-inclusions and Materials apply to issues with DI installed appliances for 12 months ng Extended hours (after 10pm weekdays, weekends, public holidays)

Requesting an urgent service?

The Urgent Jobs Framework, consisting of specific actions and response times, is here to guide you when things go wrong with smoke alarms, gas and electrical appliances. Scan the QR code to submit an urgent service request.