Delaware Business Magazine - November/December 2024

DELAWARE

BUSINESS November/December 2024

$3.00

Superstars in Business Honoring 26 Years of Small Business Excellence

A PUBLICATION OF THE

CHAMBER OF COMMERCE

Periodicals

DELAWARE STATE

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In September, AutoTeam Delaware broke ground on their new Kia of Wilmington Service & Parts Center. Roughly 150-200 people will work on the expansion and 80% of the companies involved in the project are Delaware businesses.

Departments

In this Issue Features

SUPERSTARS IN BUSINESS......................................................................... 16 Delaware Nature Society Courageous Hearts LLC RiversEdge Advisors Surf Bagel

President’s Message ..........................2 Legislative Priority ..............................3 Understanding the Stakes: Delaware’s Elections and Their Implications Member News and Notes ...................5 Business Spotlight: ShiningPro Cleaning Services Nonprofit Spotlight: Habitat for Humanity of New Castle County

CONSTRUCTION & REAL ESTATE.................................................................. 29 Kingswood Community Center: From Challenge To Change Asbury Square: Poised for Growth in Central Delaware The Mill Seaford: A New Chapter in Coworking

BANKING.................................................................................................. 40

Chamber Scene ................................ 14 Chamber Calendar ........................... 59 In Case You Missed It ....................... 60

Thriving in our Dynamic Economic Climate

Newsbites ........................................ 61

INNOVATION & TECHNOLOGY ...................................................................... 51

For Assistance, Contact the Chamber .................................... 64

Leveraging AI in the First State

On The Cover

Surf Bagel, a 2024 Superstar in Business in the 41-150 employee category.

Photo by Nick Wallace Photography.

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Volume 29, Number 6 / Delaware Business (USPS 012098) (ISSN 153253542) is published bi-monthly by the DSCC Center for Business Management. Subscription price is $18 a year (included in membership dues). Known office of publication is 1201 N. Orange St., Suite 200, Wilmington, DE 19801. Periodicals postage paid Wilmington, DE 19850.

Postmaster: Send address changes to Delaware Business, c/o DSCC Center for Business Management, P.O. Box 671, Wilmington, DE 19899-0671. Telephone (302) 655-7221.

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Before the reality is the dream.

That one sentence or phrase is more than just philosophical for entrepreneurs who eventually go on to start and run businesses.

Those words capture everything from the idea to the rough draft of a business plan. Therefore, when Michael J. Quaranta those fledgling businesses start, take root, and grow, it’s worth noting and celebrating. Our Superstars in Business event is just that – a celebration of small businesses that form the backbone of our economy. Yes, the “big guys” get all the notoriety, especially the publicly traded companies.

But it’s the millions of small businesses that employ half of the full-time working adults in our state, while providing meaningful products and services with the hope of growing into something bigger one day.

This year’s winners are a great group, and I congratulate them and all who applied. Our nonprofit winner, the Delaware Nature Society, is celebrating its 60th year, and what a great way to celebrate! Courageous Hearts is our winner in the 1-14 employee category. The company uses equine therapy to assist people in various ways to manage their mental health. RiversEdge Advisors helps individuals and companies with a wide variety of services to achieve financial goals, plans, and strategies. Finally, 20 years ago, the first Surf Bagel location opened its doors in Lewes and has since grown to four locations in southern Delaware, with two more on the way. I admit to being a big fan and, hey, who doesn’t love a toasted everything bagel with a little cream cheese, lox, some onions, and a slice of tomato!

In closing, let me thank all who applied this year for Superstar recognition. You are doing great things for our state and your community. Your contributions to your employees and the families they support are to be praised and honored. I hope you will keep at it and apply again!

DELAWARE BUSINESS EDITORIAL STAFF Marie Holliday, CPA Chair

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CHAIR Marie Holliday, CPA Cover & Rossiter VICE CHAIR John C. Gooden M. Davis & Sons, Inc. Catherine M. Bassett Mountaire Farms

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Christina Jones Graphic Design

Steve Chambliss Brookfield Properties

Tom Horne JPMorgan Chase

Andrew Cottone, Ph.D. ADESIS

Natalie Keefer Bank of America

Nicholas A. Moriello, RHU Highmark BCBS Delaware

Jason D. Gonzalez DuPont

Rodger Levenson WSFS Bank

Dr. LaVerne T. Harmon Wilmington University

Michael A. Meoli The Meoli Companies

David A. Tam, MD, MBA, CPHE, FACHE Beebe Healthcare Bridget Therriault AstraZeneca

BOARD OF GOVERNORS Tony Allen, Ph.D. Delaware State University

Walter Donaldson Freeh Sporkin & Sullivan, LLP

Pierre Anderson Artesian Water Company, Inc. Lisa M. Donlon, PE VanDemark & Lynch Steve Baccino Chesapeake Utilities

Christopher W. Baker George & Lynch, Inc, Greg Ballance Diamond Technologies Mike B. Berardi Wohlsen Construction Co. Adam Blackford Agilent Technologies Robert A. Book II Delaware Electric Cooperative Julian H. “Pete” Booker Delaware Public Media

Robert L. Byrd ByrdGomes

Patrick Callihan Tech Impact Stuart Comstock-Gay Delaware Community Foundation

Alan Levin SoDel Concepts

Chip Rankin EBC Carpet Services Corp

Michael Ratchford Andy Lubin Delaware Financial Group W. L. Gore & Associates, Inc. Mac Macleod Carvertise

Robert (Rob) Rider, Jr. O.A. Newton

Scott Malfitano CSC

Bettina Tweardy Riveros ChristianaCare

G. Kevin Fasic, Esq. Offit Kurman

William E. Manning Saul Ewing Arnstein & Lehr

Salvatore J. “Chip” Rossi Bank of America

Donald T. Fulton Weiner Benefits Group

Guy Marcozzi Verdantas

Thère du Pont Longwood Foundation Jerry Esposito Espo Enterprises, LLC

Martha S. Gilman Cornell Property Management Corp.

Joseph A. Giordano* Whisman Giordano & Associates, LLC

Jennifer Gimler Brady Terry Glebocki Potter Anderson & Corroon Delaware Park LLP A. Richard Heffron Dr. Mark T. Brainard Delaware State Chamber Delaware Technical of Commerce, ret.

Community College Logan S. Herring, Sr. Beth G. Brand Reach Riverside University of Delaware Development Corporation Desa Burton Kirsten Higgins Zip Code Wilmington Tidewater Utilities, Inc. Bayard Hogans Enstructure Tim Houseal† Young Conaway Stargatt & Taylor, LLP Jessica Hunt Siemens-Healthineers

Charlie Copeland Associates International, Inc. Mark Hutton M&T Bank Pam Cornforth Ronald McDonald House LeVar Johnson Novo Nordisk Charities of Greater Delaware Cathy Kanefsky Food Bank of Delaware Jason Danner Kelly Benefits Strategies Melissa Kenny Wakefern/Delaware Rick Deadwyler Supermarket Corteva Agriscience™

Brian DiSabatino EDiS Company

James J. Roszkowski Discover Bank

Rhett Ruggerio Ruggerio Willson & Watson Paul M. McConnell McConnell Development, Inc. Dennis M. Salter Summit Realty Advisors, Katie McEvoy Inc. AT&T Delaware Greg Sawka Bob McGuckin Bancroft Construction Verizon Company Gregory Miraglia Chris Schell PNC Bank Schell Brothers Jeff Mitchell Greg Smith Siegfried Advisory The Chemours Company Jonathan D. Moll, CPA Belfint, Lyons & Shuman Chad Moore Beacon Hospitality

Michael Smith Robert S. Smith Santora CPA Group

Mark Stellini LaKresha R. Moultrie, Esq. Assurance Media Delaware State University Mike Tatoian Mark R. Marcantano, JD Dover Motor Speedway

Nemours Children’s Health, Jim Taylor Saul Ewing Arnstein & Lehr Delaware Valley Terry Murphy Bayhealth Medical Center

Jana Tidwell AAA Club Alliance

Janice Nevin, M.D., MPH ChristianaCare

Michael S. Uffner AutoTeam Delaware

Chris O’Neill PSCI

Mike Vanderslice Environmental Alliance, Inc. Ann B. Wayne, BSN, RN SUN Behavioral Delaware

Jed Patterson LabWare

Robert W. Whetzel Richards, Layton & Finger

Chris Perdue Perdue Farms

Robert W. Perkins Brandywine Public Apollo Khine Strategies Barclays US Consumer Bank Colleen Perry Keith, Matthew Lantagne Ph.D. TD Bank Goldey-Beacom College

Katie K. Wilkinson Fulton Bank Ed Winslow Citizens Bank Kevin M. Wolfgang Evergreen Apartment Group *Treasurer †Counsel

STAFF

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ELAWARE STAT

CHAMBER OF COMMERCE

Regina Donato Editor

BOARD OF DIRECTORS

Ernest Dianastasis The Precisionists, Inc.

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Michael J. Quaranta President

1201 NORTH ORANGE STREET, P.O. BOX 671 WILMINGTON, DE 19899-0671 WWW.DSCC.COM

Michael J. Quaranta President

Melissa Brayman Office Administrator

Kelly Basile Vice President, Strategic Communications

Regina Donato Manager, Program & Communications

Danielle Blake Vice President, Member Engagement

Ken Evans Account Executive

Damon Howard Manager, Digital & Print Advertising Tyler Micik Director, Public Policy & Government Relations

November/December 2024

Helana Rodriguez Director, The Partnership Amanda Schimmel Manager, Marketing & Accounting Kerri Welcher Events Manager

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PHOTO BY DICK DUBROFF/FINAL FOCUS

Message from the President

LEGISLATIVE PRIORITY

Understanding the Stakes: Delaware’s Elections and Their Implications

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AT THE TIME of writing this article, the primary elections are over and there’s a little over a month until the General Election on Tuesday, November 5. By the time you read this, the election results will be known. Although some of the outcomes at this time are unclear, one thing is certain: Delaware’s elected and appointed leadership will be different than it is now, which will influence policy decisions that impact businesses.

In the general election, all of Delaware’s statewide races have two or more candidates running for office. As for the House and Senate races, only two Senate Districts (2 and 6) have incumbents with an opponent: Democratic Senators Brown and Huxtable. In the House, there are 21 seats up for grabs. Six incumbent Republicans are facing a Democratic opponent, 12 incumbent Democrats are facing a Republican opponent, and there are three open seats (Districts 10, 14, and 21).

It’s important to note that if all incumbents in the House of Representatives on both sides of the aisle hold onto their seats, and Democrats pick up the three open seats, that would bring their total to 27—up one from their current count. This would increase their decision-making power, which is important for bills or actions that require a specific number of votes.

For example, a three-fifths bill requires 25 votes. These bills include actions like overriding a governor’s veto and imposing or increasing a tax. A two-thirds bill requires 28 votes and involves actions like amending the Constitution or enacting corporation law and municipal charters. A three-fourths bill requires 31 votes and usually covers acts like creating debts and appropriations outside the government.

Barack Obama once said, “No party has a monopoly on wisdom.

No democracy works without compromise.” Despite the election’s outcomes, we hope the members of the 153rd General Assembly will work collaboratively with all stakeholders and their colleagues across the aisle to support the needs of Delaware’s employers and employees.

I’ve said this before, but it’s worth repeating: relationships with elected officials are important. They help put a face to the company so that when legislators are making policy decisions, they’re not just thinking about a company name—they’re thinking about its employees, who they’ve met, and the impacts their decisions could DELAWARE BUSINESS

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Left to right, Managing Director of Cover & Rossiter and DSCC Board Chair Marie Holliday, Representative Kim Williams, Senator Spiros Mantzavinos, and DSCC’s Tyler Micik at a member-to-member meeting.

have on them. The State Chamber’s Member-to-Member program brings businesses and members of the General Assembly together to help achieve this.

This fall, the State Chamber organized several of these meetings, including the one pictured at Cover & Rossiter, a certified public accounting firm in Wilmington. If you haven’t done so, I’d encourage you to invite your state representative and senator to your business.

I’ve witnessed firsthand the value these meetings provide. Now more than ever, it’s important for Delaware’s business community to get engaged because our state’s future is at stake. And, like the saying goes, if you’re not at the table, you may end up on the menu. If you’d like to schedule a meeting, please reach out to me at tmicik@dscc.com to learn more.

Tyler Micik is the Delaware State Chamber of Commerce’s director of public policy and government relations.

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POWERING WHAT’S IMPORTANT.

From hospitals to homes and everything in between, Nickle keeps the power on.

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Member

news&Notes BUSINESS SPOTLIGHT:

ShiningPro Cleaning Services “You’re in great hands.” For most people, clean and safe environments to work and live in are an absolute necessity. To ensure these spaces are maintained at their highest quality, regular cleaning is the most important tool in preventing the accumulation of dust, mold, and other airborne threats. ShiningPro Cleaning Services, a family-owned and locally operated full-service cleaning business based in the heart of New Castle, prides itself on providing the best luxury cleaning experience, allowing clients to focus on what matters most in their daily lives.

Serving the Greater Delaware area— from New Castle County through Sussex County, to Philadelphia, and parts of southern New Jersey—ShiningPro launched during the height of the COVID19 pandemic with a mission to simplify the lives of its clients. Since then, the company has served a wide range of residential and commercial clients, including single parents, the elderly, and local businesses, all while ensuring a professional, hassle-free process.

Although serving a broad audience was an excellent strategy during the pandemic, ShiningPro has since shifted its focus to supporting more businesses in the postpandemic period. Over the past few years, the company has expanded its offerings, from general and deep cleaning to Airbnb and event cleaning, catering to a variety of industry needs.

BY COLIN HEFFINGER

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From left: co-owners Jocelyn and Crystal Pugh “Recently, we’ve focused more on commercial cleaning to support landlords, realtors, construction teams, event managers, and office buildings,” says Jocelyn Pugh, CEO and co-owner of ShiningPro Cleaning Services. “By offering services like three-phase postconstruction cleaning, detailed move-in and move-out cleanings, and office space cleanings, among others, we help businesses maintain a consistent level of quality and safety in their spaces.”

Built on a foundation of honesty, integrity, and quality, the ShiningPro team approaches their work as a luxury service that saves clients time while keeping their spaces clean and healthy.

This dedication is reflected in the company’s rigorous vetting process for new employees, ensuring a professional and reliable experience for all clients.

While cleaning may be a routine part of maintaining any space, creating a stress-free and transparent process adds significant value for businesses managing a variety of other projects simultaneously.

“Historically, cleaning services have often been one of the most undervalued industries,” reflects Pugh. “The global pandemic showed everyone just how important, valuable, and impactful cleaning services are in their daily lives.

We’re excited to continue exploring new opportunities to provide safe and clean environments for all kinds of businesses.”

Interested businesses or event managers can reach out to ShiningPro Cleaning Services on their website at shiningprocleaningservices.com.

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Member

news&Notes NONPROFIT SPOTLIGHT:

Habitat for Humanity of New Castle County

BY COLIN HEFFINGER So often, we hear that there is power in numbers, it takes a village, and real change is made by the people. For those struggling to achieve homeownership, even with consistent hard work and perseverance, these words couldn’t be more accurate. To keep pace with Delaware’s consistent growth, more than 20,000 housing units need to be built over the next six years.

Habitat for Humanity of New Castle County, a local extension of the global

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nonprofit housing organization spanning more than 70 countries, has brought together Delaware communities for over 38 years to help families become homebuyers.

Habitat for Humanity of New Castle County (HFHNCC) was formed in 1986 by a group of DuPont employees who attended the same church and met the original founder of Habitat for Humanity.

In its first 10 years of operation, HFHNCC was completely led by volunteers. It

wasn’t until 1996 that they hired their first paid staff member, Kevin Smith, who has served as their chief executive officer to this day.

“We create homeownership opportunities for families who are making between 30% and 80% of the average median income in New Castle County,” explains Smith. “We’re working to build 15 new homes each year, as well as collaborate with the Kent County and Sussex County Habitats to collectively support Delaware as a whole.”

Even beyond yearly housing goals, HFHNCC furthers its impact by providing repair work to struggling non-HFH homeowners, especially seniors who may have a hard time keeping up with home maintenance. With a recent increase in funding, the team has dramatically expanded its repairs program from just 15-20 homes a year to 150 in 2023.

“We’ve also launched a new pilot program that allows applicants just beneath our homebuyer criteria to rent a home for a year or two at an affordable rate,” says Smith. “This gives them time to resolve their credit issues and gain access to our new homes program.

Additionally, we’re excited to collaborate with nonprofits like Sunday Breakfast Mission, serving as their general contractor renovating existing houses, so they can serve more clients.”

Habitat volunteers from DuPont working to build a new house.

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At the heart of HFHNCC are its defining values and empowering partnerships. Team members hold each other accountable to set a standard for how they work with clients and the community, allowing the HFHNCC team to overcome hurdles in being a builder, realtor, lender, retailer, and service company by staying centered on the families they impact. Even more encouragement comes from incredible, lasting partners like DuPont, which has been a strong financial and volunteer partner since HFHNCC’s inception.

“The affordable housing crisis continues to worsen and is one of the greatest challenges facing our communities,” reflects Smith. “The good news is that it’s finally getting more attention from all walks of life— politicians, faith groups, corporations, for-profit builders, and more. This gives me hope that we can work together and be as creative as possible to solve this problem. Looking ahead, HFHNCC is determined to work with other nonprofit organizations that help with housing and continue to ensure Delaware families have safe and reliable homes.”

Nonprofits & for-profits interested in partnering with Habitat for Humanity New Castle County to create new homes for Delaware families can reach out to Kevin Smith at klsmith@ habitatncc.org for more information.

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COMMITTEE SPOTLIGHT:

Joint Military Affairs The Joint Military Affairs Committee (JMAC) connects businesses with the Delaware National Guard to support service members and their families through events like the annual Francis D. Vavala National Guard Youth Golf Tournament and the State of the Guard Address.

Each February, during the State of the Guard event, JMAC presents the Warrior Friendly Business Award to one small business (fewer than 50 employees) and one large business (50 or more employees). The award recognizes companies that do extraordinary work to support military members and their families. This year’s recipients were Courageous Hearts, LLC—who is also featured in this issue as a 2024 Superstar in Business—and CSC. In addition to receiving the award at the event, a plaque displaying their names, along with those of previous recipients, hangs year-round in the Governor’s office.

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BY TYLER MICIK

JMAC is currently accepting applications for next year’s awards. If your business prioritizes hiring veterans and supporting the military community and their families, we encourage you to apply for the 2025 Warrior Friendly Business Award. Applications are open now and will close on December 13th.

Major General Michael R. Berry, Delaware’s adjutant general, often talks about the “three-legged stool” in his presentations about the Delaware National Guard. The three legs represent the guardsman/woman, their family, and the employer—all of which are crucial to the individual’s success. JMAC represents the employer leg by bringing businesses together to help support the men and women who have raised their hand to serve our country. Similarly, we hope you’ll raise your hand to participate in the Joint Military Affairs Committee.

To join the JMAC or apply for the 2025 Warrior Friendly Business Award, please contact me at tmicik@dscc.com.

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Member

news&Notes

Intern Delaware participants gathered for a CEO Roundtable, where interns had the opportunity to meet and gain insights from industry leaders.

Retaining Talent and Elevating Futures

HOW INTERN DELAWARE CAN HELP ENHANCE YOUR COMPANY’S INTERNSHIP PROGRAM

BY AMANDA SCHIMMEL Housed under the Delaware State Chamber of Commerce’s workforce and education affiliate, The Partnership, Inc., Intern Delaware is a statewide initiative focused on building connections between Delaware’s business community and emerging talent, with a strong emphasis on retaining interns and young professionals within the state.

Founded in 2019, Intern Delaware partners with employers who enroll their interns in the program. Each summer,

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the cohort participates in a structured calendar of events that enhances the employers’ existing internship programs while highlighting the unique advantages of building a career in the state. The program fosters professional growth, community engagement, and mentorship, effectively bridging the gap between education and industry. Through this collaborative partnership, students gain valuable work skills and firsthand exposure to the benefits of launching their careers in Delaware after graduation.

The 2024 program welcomed 104 interns from 14 different companies, offering a comprehensive experience that combined in-person events, virtual webinars, company site tours, and cultural explorations. Key events included the CEO Roundtable, workshops on diversity and inclusion, and webinars featuring leaders like Governor John Carney.

These experiences not only strengthened interns’ professional development but also deepened their connections to

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Delaware’s unique opportunities.

Intern Delaware’s impact goes beyond individual experiences; it serves as a critical strategy for addressing Delaware’s talent retention challenges. Of the 104 participants, 63.1% were from out of state, presenting a vital opportunity to attract and retain non-native talent. State data1 highlights this need: from 2019 to 2023, Delaware’s retiree population increased by 17.09%, while the workingage population grew by only 2.79%.

Intern Delaware helps counteract this stagnant workforce growth by giving young professionals a reason to stay.

Participants were asked how likely they were to work in Delaware after graduation, with results showing a 3.1% increase for those considering employment in the state and a 2.1% increase for those planning to remain with their internship company. These outcomes highlight Intern Delaware’s role in positively shaping talent retention. Conversely, the average likelihood of participants choosing to live in Delaware declined slightly by 0.9%, highlighting the need for further efforts to enhance the state’s appeal to the younger generation.

Intern Delaware is more than just an internship program—it’s a catalyst for shaping Delaware’s future workforce and fostering a dynamic business ecosystem.

The work, however, is far from complete.

As Delaware continues to emerge as an economic leader, the ongoing partnership between local businesses and Intern Delaware offers a powerful opportunity to foster the next generation of decision makers.

1. https://technical.ly/civic-news/ wilmington-jobs-data-finance-insurancelabor-market/

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Development Bancroft Construction Bank of America Belfint Lyons & Shuman Siemens Healthineers Delmarva Power Proctor & Gamble

SPONSORS Founding CSC Pathway Adesis, Inc. M&T Bank Opportunity Chemours Highmark BCBS Delaware University of Delaware Career Center WSFS Bank

Other participating partners BDO USA Brown Advisory Delaware Prosperity Partnership Farmers of Salem Handytube UD Athletics The Siegfried Group

Intern Delaware is a flagship program under the Delaware State Chamber of Commerce’s affiliate, The Partnership, Inc., which also manages Delaware Principal for a Day, Superstars in Education & Training, and the Delaware Young Professionals Network (DYPN). Interested in enrolling an intern in next year’s programming or learning more about these programs? Contact Helana Rodriguez at hrodriguez@dscc.com or visit DSCC.com/ThePartnership.

“Intern Delaware encouraged me to step out of my comfort zone and connect with fellow interns and leaders across various industries throughout the state. This experience not only enabled me to build a valuable professional network but also fostered meaningful friendships. Additionally, it provided me with the opportunity to explore and appreciate different parts of Delaware that I might not have discovered otherwise.” —Elizabeth Hartnett, Adesis, Inc. “I want to say thank you for an amazing summer through Intern Delaware. Throughout my experience I was able to make amazing connections, great friends, and I feel more confident going into the workforce. I learned more about Delaware this summer than I have during my four years in school. This program helped me really appreciate Delaware and all it has to offer. I am so glad I was able to be a part of this program! I hope it continues to help students and young adults like me!” —Caitlyn Wilson, Highmark BCBS

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Member

news&Notes Accessible Care, Healthier Pets

FAITHFUL FRIENDS ANIMAL SOCIETY EXPANDS COMMUNITY VETERINARY CARE SERVICES TO KEEP PETS HAPPY AND HEALTHY BY SHANNON O’NEILL Animal shelters in Delaware have a long history of rescuing and caring for animals in need. A vital part of this service is providing veterinary care to ensure animals stay healthy until they are adopted. However, once a pet is adopted, the responsibility of finding affordable, quality veterinary care falls to the pet owner. This is often a challenge, and as a result, animals can suffer. Without affordable veterinary care, pets may be medically neglected, euthanized for treatable illnesses, abandoned, or surrendered to a shelter.

Faithful Friends Animal Society (FFAS) is working to break this cycle by offering low-cost, quality veterinary care to animals in the community.

“During difficult economic times, we’ve seen drastic increases in animals needing medical care,” explains FFAS Executive Director Jane Pierantozzi.

“Most owners are heartbroken to part with their pets due to the lack of accessible and affordable veterinary care.

By making veterinary services accessible to all pet owners, we can improve the health of individual animals and foster a more compassionate community.”

Faithful Friends re-opened its community veterinary clinic and expanded

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its services after moving into a new, purpose-built shelter in 2023. With two full-time veterinarians and a part-time volunteer veterinarian, FFAS now provides veterinary services five days a week at the Sharon Struthers Animal and Adoption Center in New Castle.

In addition to pet wellness visits, basic sick care, and spay and neuter surgeries, the community clinic now offers dental care, bloodwork, ultrasound diagnostics, and other critical procedures. The FFAS clinic also handles certain emergency surgeries upon referral from private local hospitals. There are no income restrictions for pet owners.

The community veterinary program serves two goals: it helps pet owners access low-cost care to keep their pets healthy, and it generates revenue to support the high cost of providing quality care

to the more than 400 animals in shelter care each day.

“We are a safety net for animals who have nowhere to go when their families cannot keep them or when they have been abandoned or neglected. However, we are also dedicated to keeping pets with those who love them,” Pierantozzi explains. “Our veterinary care program supports this goal and helps us provide care for our shelter animals.”

Along with success come challenges. Increasing demand for veterinary services puts funding and space pressure on FFAS. “We are committed to fighting through,” Pierantozzi says. “Donations, grants, and corporate sponsorships will help sustain and expand the program. As the veterinary program continues to grow, so will the benefits—and pets in our community will continue to receive the care they deserve.”

Shannon O’Neill is the director of development and public relations at Faithful Friends Animal Society. To learn more, visit faithfulfriends.us or call 302-427-8514.

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Assurance Media Celebrates 15 Years in Business CONTRIBUTED BY ASSURANCE MEDIA

This year Assurance Media is celebrating a significant milestone, their 15th anniversary! Over the past 15 years, the Delaware-based company has transformed from a small structured cabling operation with a few, loyal customers into a leading player in the low-voltage industry. The company now offers customers operational efficiency with complete connectivity through premise security, audiovisual, structured cabling, and managed services solutions.

Now with three locations and over 80 employees, the company’s leadership attributes their success to their growing

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team. Jennifer McKenzie, president of Assurance Media, frequently says, “a team with a great attitude needs only a clear direction, the right tools, and the freedom to do their job to be successful.”

The company’s success is evidenced by the numerous awards they have received. These awards include being named a News Journal seven-time Delaware Top Workplace, Delaware State Chamber of Commerce Superstar in Business, Delaware Business Times Fastest 50 Company, Associated Builders and Contractors (ABC) National Safety Excellence Award, and numerous ABC Delaware Excellence in

Construction Awards.

The local, woman-owned business celebrated their milestone anniversary by hosting customers and the local business community for open houses at their Wilmington and Milford locations. At the open houses, the company demonstrated its capabilities with complete video conferencing systems, mobile security units, and other solutions.

Assurance Media’s mission has always been to deliver leading-edge technologies. As the company looks toward the future, it aims to expand into central Pennsylvania and set new standards with its offerings.

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Member

news&Notes US Wind Works for Delaware

OFFSHORE WIND PROJECTS WILL IMPROVE INFRASTRUCTURE, JOBS, AND RESILIENCE BY MIKE DUNMYER My dad served in the U.S. Army for 20 years, so I grew up moving around the country. Fortunately, my grandmother bought a small cottage in Dewey Beach in 1947, and that’s where I spent my summers. That Dewey cottage was an emotional touchstone for me and was the one constant in my life. As a result, I saw Sussex County as home and decided to raise my family here.

Over time I’ve discovered what’s special about the area. I’ve found that history and legacy matter, and I know that offshore wind can play an important role in protecting Sussex County’s assets. The fact is that rising sea levels are already affecting us.

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Flooding is an issue for every coastal town, and arable farmland is being lost to saltwater inundation. The situation will continue to worsen unless we act.

Current models predict local sea levels will rise another 12 – 18 inches by 2055, and the Delaware Sea Level Rise Advisory Committee projects that we’ll lose 8% of our land if they rise beyond 24 inches. Thus, the decisions we make now will determine what kind of Sussex County we leave to our children and grandchildren.

One of the most impactful things we can do is transition to clean energy, and offshore wind can be developed at utility scale off our shores. US Wind is planning

to deliver over 1,700 megawatts of offshore wind energy in its federal lease area along the Maryland coast, which could power more than 600,000 area homes while displacing over 4.4 million tons of carbon dioxide each year. This is an important step in preserving the coast we love, and making it happen will bring major economic benefits to Sussex County and the state.

US Wind plans to connect its energy to the grid in Dagsboro and will invest roughly $200 million in local electrical infrastructure to make that possible. Rather than passing those costs to ratepayers, US Wind will foot the bill. This will make Sussex County’s grid more reliable and scalable, while creating jobs for local electrical workers.

US Wind will also utilize Delaware companies in its construction supply chain. Delivering 1,700 megawatts to the local grid will also reduce capacity and congestion costs for local utilities, which is projected to decrease electricity costs

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AMBASSADOR SPOTLIGHT:

Anthony Delcollo

The Delaware State Chamber of Commerce’s (DSCC) Ambassador Committee serves as outward-facing representatives of the organization with three key goals: fostering new relationships; engaging member businesses and the community as a whole; and amplifying the voice and mission of the State Chamber. Meet our featured ambassador: Anthony Delcollo, principal at Offit Kurman.

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for Delaware residents and businesses by $253 million over 20 years.

US Wind is also investing in Delaware’s future. First, US Wind will give the state 150,000 free renewable energy credits (RECs) annually for 20 years to meet its renewable portfolio standards, which will defray $76 million in costs that would have been passed on to ratepayers. US Wind will also contribute $40 million to programs such as dredging in Delaware’s coastal areas, clean energy workforce development training at Delaware schools, an environmental education scholarship fund, and a resiliency fund for state park climate change projects.

Like me, US Wind wants Delaware’s communities to continue to thrive and will work to strengthen local economies and ecosystems.

Mike Dunmyer is the Delaware development manager at US Wind.

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What inspired you to get involved with the Delaware State Chamber of Commerce? Why did you choose to become an ambassador?

I became more familiar with the State Chamber’s work due to my involvement in local politics and my time in the Delaware General Assembly as a state senator. The State Chamber supports policies that are in turn helpful to businesses of all sizes.

I agreed to become an ambassador because I have seen first-hand how pivotal it is that all voices have a seat at the table when developing legislation and policy for our state. The voices of our business owners and entrepreneurs should be heard.

What excites you most about our mission?

DSCC is definitely concerned about making a vibrant and wonderful Delaware. As a new dad, I am excited about supporting the State Chamber’s mission for creating a Delaware that has a top-notch workforce and talent pipeline with wonderful career opportunities for its people. That would be a bright future

indeed for the newest member of the Delcollo household.

As someone deeply involved in policy, what’s your go-to strategy for staying informed and ahead of the curve?

Political activity and policy activity go hand in glove. Learning who is running for what and interacting with candidates places one ahead of the curve by understanding the potential priorities of those that wish to shape Delaware’s policy. More concretely, monitoring bills that are introduced and regulations that are proposed (which can be done by signing up for e-mail alerts from the state) is a simple but excellent way to stay apprised.

What’s one hobby or interest you have that might surprise people?

It’s hard to pick just one, but in terms of something that is surprising I would say it’s my love for music. I used to really love karaoke, and in my college and law school years could be found at various establishments belting out (and some might say butchering) my favorite songs.

What’s the best piece of advice you’ve ever received?

If you’re the smartest person in the room, you’re in the wrong room. There are many variations of this adage, but I first heard this one from my dad, Dan Delcollo. In other words, a good leader should surround themselves with folks who know more or are more skilled than they are. This can lead to building not only a strong team but also causes a person to expand beyond what they thought their limits would be.

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CHAMBER

SCENE

1.

1. We held an evening mixer at Bluecoast Seafood Grill & Raw Bar in Rehoboth Beach.

2. We had beautiful weather for the 31st Annual Chamber Chase Golf Tournament at Kings Creek Country Club in Rehoboth Beach.

3. The Delaware Business Expo, presented by the Delaware Division of Small Business, attracted over 500 attendees to the Chase Center on the Riverfront. This year, the event featured several panel discussions on small business growth, financing, and reputation management.

2.

3.

4. Our October networking breakfast was hosted at Aloysius Butler & Clark’s new office in Downtown Wilmington. CEO Paul Pomeroy gave brief remarks at the event.

5. Our Developing Delaware conference had several engaging panel discussions on the evolving retail sector and current infrastructure projects in the state.

6. At Developing Delaware, featured keynotes speakers were Mark Mathews, executive director of research at the National Retail Federation (left), and Neil Bradley, executive vice president, chief policy officer, and head of strategic advocacy at the U.S. Chamber of Commerce.

4.

5.

6.

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THE DELAWARE STATE CHAMBER OF COMMERCE INVITES YOU TO THE

188 ANNUAL

TH

DINNER FEATURING

ROD WARD

PRESIDENT & CHIEF EXECUTIVE OFFICER

MONDAY, JANUARY 13, 2025 4:00 PM - 7:15 PM | CHASE CENTER ON THE RIVERFRONT, WILMINGTON

LEARN MORE AND REGISTER: For more information, contact Kelly Basile at kbasile@dscc.com

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Small businesses are the backbone of the Delaware economy. They make up 98% of all businesses in the First State and the vast majority of our membership.

For the past 26 years, the Delaware State Chamber of Commerce and its Small Business Alliance have honored businesses who not only display effective business models with demonstrable results but also make a positive impact in their communities. All these Superstars in Business honorees have been in business for at least three years and are small businesses based on the number of full-time employees.

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2024 SUPERSTARS IN BUSINESS AWARD PLANNING COMMITTEE Louis Memmolo *Chair

Marsha Auld-Saunders

Weiner Benefits Group

CSC

Joseph Nadel

Pam Cornforth Ronald McDonald House Charities of Greater Delaware

2024 SUPERSTARS IN BUSINESS AWARD WINNERS

Courageous Hearts LLC 1-14 Employee Category With three locations in Lincoln, Bridgeville, and Townsend, Delaware, Courageous Hearts combines the healing power of horses with high-quality psychotherapy services and professional development opportunities to individuals, families, groups, businesses, and corporations. Sessions include a mental health clinician and a skilled equine professional who lead participants through experiential learning.

RiversEdge Advisors 15-40 Employee Category RiversEdge Advisors is a registered investment advisor and business advisory firm with a commitment to the highest fiduciary standard.

The firm offers tax planning, estate planning, business planning, and corporate retirement services to high-net-worth individuals, business leaders, and corporate retirement plan sponsors.

Surf Bagel 41-150 Employee Category Surf Bagel is a quick-service restaurant that serves breakfast and lunch and specializes in freshly made New York-style bagels. Since the opening of the flagship location in Lewes, Delaware, 20 years ago, the restaurant has expanded to its current four locations with two more on the way and an iconic brand in Southern Delaware.

milliCare Floor & Textile Care Brett Gilman Smith

Kevin DiSabatino DiSabatino Construction

Cornell Property Management Corp.

Company

Michael F. Vanderslice

Joseph Farley, Jr. Associates International, Inc.

Delaware Nature Society Nonprofit Category Since its founding in 1964, Delaware Nature Society (DelNature) has worked continuously to connect Delawareans and nearby residents to the natural world, to conserve the state’s lands and waters, and to improve the environment for all. A regional leader in environmental education, conservation, and advocacy, DelNature manages more than 2,000 acres of land across the First State.

Chip Rankin

Environmental Alliance, Inc. Jaimie Watts

Joseph V. Giordano

Leadership Delaware, Inc.

Whisman Giordano &

Shawn Williams

Associates, LLC Christa McLaughlin

First Citizens Community Bank

Whisman Giordano & Associates, LLC

2024 SUPERSTARS IN BUSINESS AWARD SELECTION COMMITTEE Christa McLaughlin

Marsha Auld-Saunders

Whisman Giordano &

CSC Angela Coaxum

Associates, LLC

Your Part-Time Controller Pam Cornforth

Louis Memmolo Weiner Benefits Group

Ronald McDonald House Charities of Greater Delaware

Chip Rankin milliCare Floor & Textile Care Brett Gilman Smith

Kevin DiSabatino DiSabatino Construction

Cornell Property Management Corp.

Company

Janine Sorbello

Joseph Farley, Jr. Associates International, Inc.

Goldey-Beacom College Michael F. Vanderslice

Martha S. Gilman Cornell Property Management

Environmental Alliance, Inc. Jaimie Watts

Corp.

Sarah Hench

Leadership Delaware, Inc. Shawn Williams

Delaware Community

First Citizens Community Bank

Foundation

Laura Wisler

Ryan Kennedy

Delaware Division of Small

KENNEDY Rev. Thomas Laymon

Business

Sunday Breakfast Mission

AWARD OF EXCELLENCE RECIPIENTS: Down Syndrome Association of Delaware (Nonprofit Category) Jack Lingo Asset Management (1-14 Employee Category) Tevebaugh Architecture (15-40 Employee Category) Boulden Brothers (41-150 Employee Category) 18

November/December 2024

| DELAWARE BUSINESS

HAVING TROUBLE GETTING A small business loan?

Learn More About our State Small Business Credit Initiative loan programs!

•

Makes financing available to help small and diverse businesses access funding

•

Provides loans to small businesses that have minor collateral or credit issues

•

Supports traditional and under-served small businesses

DE.GOV/SSBCI

There is a Difference in CPA Firms...

I AM THE DIFFERENCE Keith A. Delaney CPA, CMA, MBA, CVA

www.santoracpagroup.com | 302.737.6200 DELAWARE BUSINESS

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S u p e r s ta r s i n B u s i n e s s Wi n n e r | N o n p r o f i t

A LEGACY OF CONSERVATION Delaware Nature Society celebrates 60 years of environmental education, conservation, and advocacy

BY REGINA DONATO | PHOTOS BY NICK WALLACE PHOTOGRAPHY

AS DELAWARE NATURE SOCIETY (DelNature) celebrates its 60th anniversary this year, the organization reflects on six decades of environmental education, conservation, and advocacy, while also looking towards future goals. Founded in 1964, DelNature has grown into a major force for environmental stewardship in Delaware, managing land, delivering educational programs, and advocating for stronger environmental policies.

“It’s incredible to think we were around before landmark environmental legislation like the Clean Water Act and the Clean Air Act,” says Executive Director Jen Adkins, reflecting on DelNature’s long history. The organization’s early programs began in what is 20

now Brandywine Creek State Park. “Over time, we went from an all-volunteer group operating out of a barn to having multiple professionally staffed sites,” Adkins explains. Today, DelNature manages four sites across the state—Ashland Nature Center, Coverdale Farm Preserve, DuPont Environmental Education Center, and Abbott’s Mill Nature Center—all serving as educational hubs and conservation centers.

DelNature’s mission has always been about connecting people to nature, and the organization achieves this through its three pillars: education, conservation, and advocacy. “We aim to create a healthy environment for all through these three areas,” says Adkins.

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EDUCATION: LEARNING FOR ALL Each year, DelNature’s programs reach thousands of children and adults, offering them hands-on, immersive experiences in nature. With a variety of educational programs, including school field trips, nature tours, summer camps, and adult workshops, DelNature’s influence extends far beyond traditional conservation efforts. “We offer something for every age and experience level,” explains Adkins, with outreach extending to schools and partnerships with institutions like the University of Delaware for initiatives like the Master Naturalist Program.

Their extensive summer camp offerings have made a lasting impression. “We run over 100 different camps with more than 1,500 participants. I hear from people across Delaware and beyond about how our camps and other programs changed their lives, their children’s lives, their grandchildren’s lives,” says Adkins. Whether through hands-on apprenticeships or eco-trips, DelNature’s focus remains on engaging people with the natural world around them in meaningful ways.

CONSERVATION: PROTECTING DELAWARE’S NATURAL RESOURCES Delaware Nature Society has played a large role in conserving Delaware’s natural resources, directly managing over 2,000 acres of land and contributing to the protection of more than 120,000 acres statewide. This work spans from on-the-ground restoration projects to safeguarding land through conservation efforts. “We’ve been very active in protecting the land we own and manage, but also through conservation easements,” explains Jen Adkins.

One of DelNature’s achievements is the renowned 378-acre Coverdale Farm Preserve. This working farm in Greenville produces food crops and livestock while also serving as a model for sustainable agricultural practices. In addition to land protection, DelNature undertakes various restoration projects. These include reforestation at Middle Run Natural Area, cleaning the Brandywine/Christina Watershed, and creating green spaces in Wilmington’s urban areas, all aimed at actively restoring and enhancing natural ecosystems.

ADVOCACY: SHAPING POLICY FOR THE FUTURE Advocacy is a central pillar of Delaware Nature Society’s mission, influencing environmental policy at the state, county, and even regional levels. “We are proud to work with government leaders at all levels DELAWARE BUSINESS

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to ensure that Delaware’s natural resources are preserved for future generations,” says Adkins.

The organization’s advocacy efforts were crucial in the passing of the Clean Water for Delaware Act, which has provided funding and coordination to tackle water quality issues statewide. Their longstanding advocacy in this area is aimed at giving Delaware communities better access to clean and safe water.

DelNature is also involved in broader coalitions, such as those targeting the Delaware River and Chesapeake Bay watersheds, fostering regional cooperation on conservation goals. The organization’s focus on environmental justice seeks to ensure that underserved communities benefit from these efforts as well. “We really want to make our programs and policies as accessible as we can to as many different people as possible,” says Adkins. By advocating for equitable conservation funding and inclusive environmental policies, DelNature works to make it possible for all residents to enjoy and protect the state’s natural resources for years to come.

As Delaware Nature Society looks forward to the next 60 years, it remains dedicated to its founding mission—connecting people to nature and empowering them to be stewards of the environment. “We are so excited to receive the Superstars in Business Award and the unique exposure it provides,” says Adkins. “Businesses are important environmental stewards; they have a big influence on the lives of their employees and communities, who all want a clean healthy environment to live in.” n 21

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HOLISTIC HEALING AND COMPASSION How Courageous Hearts is empowering growth through trauma-informed care and animal-assisted therapy

BY AMANDA SCHIMMEL | PHOTOS BY NICK WALLACE PHOTOGRAPHY

WHAT BEGAN IN 2012 as a collaboration between a licensed mental health professional and an equine expert has since evolved into a thriving organization dedicated to empowering individuals through innovative, holistic approaches. Originally envisioned as a small private practice on a farm, Courageous Hearts is an inspiring example of business acumen, creativity, and a commitment to helping others.

Fully women-owned and operated with a unique business plan, this organization stands apart from its competitors not only as an exceptional supplier but also as a 2024 Superstar in Business.

“From the beginning, our services have encompassed equine assisted psychotherapy, canine therapy, nature-based therapy, and traditional talk 22

therapy. Furthermore, we provide personal and professional development opportunities through workshops, professional education, meditations, retreats, and team discovery,” explains Co-founder and Executive Director Rosemary Baughman. Led by a certified team of professionals, their mental health programs are designed to address issues such as depression, anxiety, PTSD, and addiction recovery, helping clients reduce negative symptoms and adopt healthier coping mechanisms for better life outcomes.

At Courageous Hearts, a trauma-informed approach guides everything they do, emphasizing the question, “What happened to you?” instead of “What is wrong with you?” This philosophy fosters empathy and November/December 2024

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understanding, creating a foundation for personal and professional growth. Through structured activities involving horses, participants gain deeper self-awareness, engage in reflective discussions, and develop skills that lead to lasting change. “Developing a relationship in the arena with horses and following up with exploratory conversations has proven to foster authentic, long-term transformation,” explains Baughman.

With a deep respect for the value of each person, Courageous Hearts provides the tools and environment needed for clients to discover their own path to healing, and that starts with the environment. Baughman elaborates, “At our offices, we promote kindness, warmth, and meaningful conversations through our welcoming atmosphere. Clients are thrilled to see the horses, cows, ducks, and dogs when they arrive, and many find it calming.”

Additionally, team members are encouraged to take ownership of their personal and professional growth by initiating self-driven projects. This empowerment not only fuels individual development, but also enhances the organization’s collective strength. Family bonds are at the core of the company culture, where unwavering support is shown through both challenges and triumphs. This emphasis on community has created a work environment where team members thrive, not just as professionals, but as individuals connected by mutual respect and care.

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actively participating in events such as Veterans Stand Down, the Mental Health Summit, and Delaware Joining Forces, it’s no wonder that Courageous Hearts’ outstanding efforts have gained recognition.

The organization was honored as a 2023 Compassionate Champion by Governor Carney and is also a recipient of this year’s Warrior Friendly Business Award. Courageous Hearts also collaborates with community organizations like Compassionate Hearts, Thresholds Inc., and Delaware Joining Forces to raise awareness and further foster community connections.

One of the organization’s proudest achievements is its ability to attract talented and dedicated individuals without active recruitment.

The friendly, inclusive atmosphere speaks for itself, drawing people who align with the company’s mission and values. Courageous Hearts is also committed to the continued growth and well-being of its team, with employees receiving regular training and self-care programming at no cost, ensuring they have the tools needed to excel in their roles.

“Family is always a priority at Courageous Hearts, and the flexible work environment allows team members to take time off for important family matters, whether it’s for big life events or something as simple as a child’s runny nose,” Baughman finishes. “This balance of professional excellence and personal fulfillment is what makes Courageous Hearts not just a workplace, but a true community.” n 23

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BUILDING WEALTH THROUGH SIMPLICITY

How RiversEdge Advisors leads with client-centered financial planning

BY AMANDA SCHIMMEL | PHOTOS BY NICK WALLACE PHOTOGRAPHY

AT RIVERSEDGE ADVISORS, putting clients’ interests first is more than a mission—it’s the foundation of everything they do. With a straightforward approach, the firm leverages proven strategies and costefficient, nonproprietary services to help clients achieve their financial goals while managing risk effectively. RiversEdge’s comprehensive offerings include investment management, financial and estate planning, business advisory, tax compliance, and corporate retirement services. Their focus goes beyond just managing wealth; they aim to provide a personalized financial experience that empowers clients to take control of their futures.

After co-founders Brian Carney and Jarrett Morris left their first entrepreneurial venture, they established RiversEdge Advisors as an independent 24

advisory firm, free of conflicts of interest. Drawing on their extensive experience in the financial services industry, they quickly grew the firm, expanding the team to 20 full-time employees and quadrupling assets by 2018.

To further enhance the firm’s vision, Carney and Morris brought in Partner and CFO Tim Mihok, who has since played a pivotal role in expanding the firm’s services. Mihok launched RiversEdge Tax & Advisory, offering business owners integrated tax and financial planning under one roof. “A common challenge for entrepreneurs is finding proactive, cohesive tax advice,” Mihok explains. “By integrating our tax and financial planning teams, we streamline the experience for business owners and provide comprehensive solutions in one place.”

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“Family engagement and workplace camaraderie are also vital to our culture, with regular family events and team-building activities like weekly lunches and social gatherings.

These initiatives create a highperformance work environment where our employees feel supported, valued, and part of a collaborative community.”

— Brian Carney, Co-Founder

RiversEdge Advisors is committed to simplifying the financial lives of their clients by providing clear, actionable solutions to complex problems.

Morris emphasizes, “We believe that complexity hinders execution. By educating clients in simple, understandable terms, we empower them to make informed decisions and reduce their financial anxiety.”

With a client retention rate of 99.6% in 2023, authenticity is at the heart of RiversEdge Advisors’ relationships. The firm also extends its commitment to financial literacy by offering pro bono consultations and free advice to individuals who may not need full-time advisory services.

Carney notes, “This allows us to meet and educate people who need it while giving them access to objective, conflict-free guidance at no cost.”

Philanthropy is an integral part of the culture at RiversEdge Advisors, with team members actively participating in various charitable efforts.

As Morris explains, “We are proud to say that our company is deeply rooted in its core values, and we ensure that every team member has a platform to contribute.” Each year, the firm engages with a wide range of charitable organizations by donating both time and financial resources. RiversEdge employees are actively involved with organizations such as Prevent Child Abuse Delaware, Delaware Women Against MS, and Mission Kids Advocacy Center, often serving on boards and committees of local nonprofits.

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RiversEdge Advisors’ commitment to giving back extends beyond its client relationships and into the communities where it operates. This philanthropic ethos is just one example of how the firm lives its values daily.

RiversEdge Advisors has been recognized as a 2024 USA Today Best Financial Advisory Firm and was named to the 2024 Inc. 5000 Fastest Growing Private Companies in America list. The firm’s growth is driven not only by its client-centric approach but also by its focus on retaining top talent. Continuous professional development and educational opportunities are key components of its employee retention strategy.

Carney notes, “Family engagement and workplace camaraderie are also vital to our culture, with regular family events and team-building activities like weekly lunches and social gatherings. These initiatives create a high-performance work environment where our employees feel supported, valued, and part of a collaborative community.”

RiversEdge Advisors stands out not only for its wealth management expertise but also for its dedication to transparent, client-centered financial planning. By simplifying complex financial matters and fostering authentic relationships, the firm empowers clients to make informed decisions. As a trusted industry leader, RiversEdge Advisors is building a lasting legacy grounded in integrity, education, and meaningful community impact. n 25

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RIDING THE WAVE OF SUCCESS Surf Bagel’s 20-year commitment to delicious breakfast and lunch in the Southern Delaware community

BY REGINA DONATO | PHOTOS BY NICK WALLACE PHOTOGRAPHY

WHEN YOU WALK into a Surf Bagel, you’re met with the smell of freshly baked New York-style bagels, bright colors, and a lively atmosphere. With four locations and over 20 years of service in Southern Delaware, Surf Bagel has grown from a single store into a beloved beach staple. This year, their dedication to both good food and their community was recognized when they were awarded the prestigious Marvin S. Gilman Superstars in Business Award.

Surf Bagel was founded in 2004 by brothers Dave and Tom Vitella, who combined their love of surfing with their passion for authentic, scratch-made bagels. Their original location opened in Lewes, Delaware, and quickly became a staple for both locals and tourists. Surf Bagel now has three additional stores in Rehoboth Beach, Milford, and Long 26

Neck, Delaware. Additional stores in Fenwick Island and Middletown Delaware—their first in New Castle County—are slated to open in late 2024 and 2025, respectively.

After 17 years, Dave and Tom passed the torch to the SoDel Concepts restaurant group, who has furthered Surf Bagel’s growth while still preserving its core values. “We are stoked to serve the community, have fun at work, and make the best bagels around,” says Matt Patton, president of Surf Bagel.

These principles have guided the company from the very beginning.

Surf Bagel is more than a place to grab breakfast or lunch; it’s a symbol of the Delaware beaches’ laid-back and welcoming vibe. The menu offers a wide variety of options, including coffee, smoothies, salads, sandwiches and wraps, and, of course, their iconic handmade, November/December 2024

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traditional New York-style fresh-baked bagels and homemade spreads.

But the Surf Bagel experience doesn’t stop at food. The company also has an extensive line of branded merchandise—from t-shirts and hats to hoodies and stickers—that can be spotted all around the area.

One of Surf Bagel’s greatest strengths is its deep connection to the Southern Delaware community. The company actively supports local events and sports teams; founders Dave and Tom were known for donating bagels to community fundraisers and their involvement in youth sports. This commitment to giving back has grown alongside Surf Bagel and will continue to remain a key focus of the Surf Bagel team, who understand the importance of being an active community partner.

A key driver of Surf Bagel’s sustained growth is its commitment to hiring, training, and retaining high-performing employees. With over 120 full- and part-time employees, many of whom have been with the company for over a decade, Surf Bagel has created a desirable workplace. “Our goal is to provide a predictable, fun, and inclusive work environment for all employees,” Patton explains.

Surf Bagel prides itself on an environment grounded in safety and stability, setting employees up for long-term success. Central to this is the Manager in Training Program, which identifies high-potential staff DELAWARE BUSINESS

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and provides them with cross-functional experiences in every position across all four locations. Along with hands-on training and mentorship from general managers, participants undergo a rigorous evaluation process to prepare them for leadership roles.

Beyond professional development, Surf Bagel also offers programs aimed at enhancing employees’ quality of life, such as Surf School, which covers valuable life skills. This emphasis on workforce growth has helped Surf Bagel maintain a loyal and engaged team over the last two decades.

Despite its exponential growth, Surf Bagel remains committed to maintaining the quality and service that have defined the brand for so long. This balance between growth and tradition is truly what sets Surf Bagel apart. Being awarded a Superstars in Business Award is a testament to Surf Bagel’s continued community engagement and consistent excellence. With a bright future ahead, Surf Bagel continues to ride the wave of success, bringing great food and even greater experiences to the Southern Delaware community and beyond. As Patton sums up, “We’re excited to be named as a Superstar in Business. It’s an honor to carry on the legacy of Marvin S. Gilman and be in the company of so many thriving businesses, accomplished organizations, and great people.” n 27

26TH Annual Marvin S. Gilman Superstars in Business Awards The Delaware State Chamber’s Small Business Alliance and Superstars in Business planning committee appreciate the support and generosity of the following sponsors:

PLATINUM

DIAMOND

GOLD

1440 Film Co. Action Unlimited Resources Artisans’ Bank Bayhealth Kent General Hospital Citizens Bank Cover & Rossiter, P.A. CSC Delaware Division of Small Business Delmarva Power First Citizens Community Bank Morris James LLP PNC Bank Rehoboth Beach Jazz Festival WSFS Bank

SILVER

Aloysius Butler & Clark Assurance Media Belfint, Lyons, & Shuman CPAs Boulden Brothers BrightFields, Inc. Brown Advisory Bumpers & Company Delaware Athletics, Community and Campus Recreation DiSabatino Construction EDiS Company Environmental Alliance FideliTrade, Incorporated Goldey-Beacom College Harvey, Hanna & Associates milliCare by EBC MySherpa Peter Gilman Ronald McDonald House Charities of Greater Delaware Ryan G. Smith, M.D. & Matthew M. Smith Santora CPA Group

BRONZE

Janssen’s Market Mitchell Associates Sunday Breakfast Mission

FRIEND

Community Service Building Corporation

MEDIA

Delaware Business Times Delaware Today

EVENT PHOTOGRAPHY Dick Dubroff / Final Focus

VIDEOGRAPHY 1440 Film Co.

PRINT PHOTOGRAPHY Nick Wallace Photography

*As of 10/8/24 28

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Construction & Real Estate

The State of Housing in Delaware Challenges and opportunities for those who seek them

BY GEORGE THOMASSON

DELAWARE’S HOUSING MARKET has undergone significant changes over the past decade, driven by its advantageous location and evolving economic conditions. Despite relatively low property taxes and proximity to major cities like Philadelphia and Baltimore, Delaware faces notable challenges in affordability, supply, and demographic shifts.

A key issue is the rising cost of homes, especially in desirable areas such as New Castle County and coastal regions in Sussex County. A pandemicera surge in demand for suburban and vacation homes has led to sharp price increases, particularly in places like Rehoboth Beach and Lewes. As of September 2024, the median home price in Delaware is approximately $385,483, according to Bright MLS, up considerably from pre-pandemic levels. These price hikes have intensified affordability concerns for firsttime buyers and lower-income families. Although Delaware’s housing market remains more affordable compared to neighboring states like Maryland and New Jersey, the price gap is narrowing.

The imbalance between housing supply and demand is a primary driver of Delaware’s housing challenges. The state’s growing population has outpaced the housing supply, with new developments largely focused on high-end properties. This trend is particularly evident in Sussex County, where many new homes cater to retirees and vacationers. In contrast, affordable housing development has struggled due to factors such as zoning regulations, rising construction costs, and a lack of incentives for developers to build lower-cost units.

Land-use policies also impact the housing supply. Northern Delaware, primarily New Castle County, is more developed, while central and DELAWARE BUSINESS

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southern parts of the state remain rural. Efforts to preserve farmland and open spaces, while environmentally beneficial, sometimes limit opportunities for new residential projects. Additionally, local opposition to higher-density housing further constrains supply.

To address these issues, the Delaware state government has implemented several initiatives. The Delaware State Housing Authority (DSHA) offers programs to assist first-time homebuyers with down payments and promotes affordable housing development. The state legislature has also established an Affordable Housing Production Task Force to tackle the housing crisis comprehensively.

Delaware’s housing market illustrates a complex interplay of rising demand, limited supply, and increasing prices. While the state continues to attract new residents due to its tax advantages and strategic location, the lack of affordable housing remains a pressing concern. Addressing these challenges requires coordinated efforts from both government and private sectors to ensure that Delaware remains accessible to residents at all income levels. As REALTORS®, we are committed to supporting buyers, sellers, housing providers, and renters in navigating this evolving market—give us a call when making that next move. n

George Thomasson is the 2024 president of the Delaware Association of REALTORS®.

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Construction & Real Estate

From Challenge to Change How Kingswood’s Community Center will shape Riverside’s future CONTRIBUTED BY EDIS COMPANY AND THE WRK GROUP

WILMINGTON’S KINGSWOOD Community Center is undergoing a monumental transformation that will have a lasting impact on Riverside, one of the city’s most underserved neighborhoods. With a median household income of $12,087 in subsidized housing and only 36% of children living above the poverty line, Riverside’s residents have long faced significant challenges. Now, thanks to a $56 million investment supported by local, state, and federal funds, Kingswood is set to expand its services and better meet the needs of the community.

The new Kingswood Community Center will be over four times the size of the current facility, featuring an 81,000-square-foot building designed to offer a wide range of programs for all ages. Among the most significant improvements is the expansion of the child care program, which will serve 250 children, including infants—more than doubling its current capacity. This expansion reflects a critical need in Riverside, where many families struggle to find affordable, quality child care.

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The redevelopment of Kingswood has been made possible by a collaboration between government and private partners. State and federal contributions, including $17 million in funding through Congressionally Directed Spending, $8 million through the American Rescue Plan Act, and $11 million in State of Delaware Capital Improvement funds, have been supplemented by foundation and corporate grants from the Longwood Foundation, Crystal Trust, Barclays, and others.

“This project shows what can be achieved when a community comes together to support its most vulnerable members,” said Logan Herring, CEO of The WRK Group, which manages Kingswood. “We’re not just building a new center—we’re creating opportunities for people to thrive.”

In addition to child care, Kingswood’s new facility will provide resources for Riverside’s senior population. The Jimmy Jenkins Senior Center will offer a variety of health, wellness, and social programs for older residents, many of whom have lacked access to such services in the November/December 2024

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past. An expanded medical center will also address healthcare needs in a community where disparities in health outcomes are prevalent.

This transformation is part of the larger REACH Riverside initiative, which aims to revitalize the neighborhood by replacing outdated housing with modern homes and providing economic opportunities for residents.

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The initiative is addressing the 60% employment rate in public housing and the low educational attainment among Riverside adults, with only 65% holding a high school diploma or more. The new Kingswood facility will provide not only health and social services but also programs that help residents build skills and access new opportunities.

The success of this project is the result of collaborative efforts between several key groups. Logan Herring, CEO of The WRK Group (The Warehouse, REACH Riverside & Kingswood Community Center), has played a leading role in overseeing the entire project. REACH Riverside is driving the broader revitalization of the neighborhood, with the new Kingswood facility as a cornerstone of that effort. EDiS Company is serving as the construction manager and Fern Clendaniel is the architect. Together, this team is working to build a facility that will serve Riverside for generations to come. The new Kingswood Community Center is more than just a building—it’s a symbol of what can be achieved when a community comes together to invest in its future. n

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Construction & Real Estate

Redefining Student Housing in Downtown Newark

BY BOBBY JUDGE

MERIDIAN ON MAIN represents a pioneering shift in the landscape of student housing. Located at 134 East Main Street in Newark, Delaware, this development is an innovative approach to addressing the needs of the modern student community at the University of Delaware.

Touted as the only purpose-built student housing development on East Main Street, Meridian on Main is designed to enhance the student living experience, focusing on quality, convenience, and community integration.

Its strategic location and cutting-edge features set a new standard for student housing, making it a model for future developments in Newark.

The challenge with the existing 134 East Main Street property was to rethink and repurpose an underutilized mixed-use building located in the heart of Downtown Newark. The original 20,000-square-foot building included approximately 5,000 square feet of retail space on the ground floor, with residential units on the second floor. The façade of the original building was encased in vinyl lap siding, which was a stark contrast to the primarily brick architecture found throughout the rest of Main Street.

The solution for Meridian on Main was a comprehensive redevelopment, including a

complete overhaul of the existing structure to create a state-of-the-art student housing facility. The new 60,000-square-foot, five-story mixeduse building, designed by Architectural Alliance and built by Bancroft Construction, will contain 31 units atop retail and amenity spaces. The front of the development will blend seamlessly with neighboring buildings, featuring face brick and storefronts on the ground floor, with EIFS brick and smooth EIFS on floors two through five. The portion of the building that fronts Main Street will emphasize a colonial look, highlighted by a mansard roof with four dormers.

The new building structure features an Ecospan® Composite Floor System, an innovative, simple, effective, and economical method of providing allsteel, open-web structural components for elevated floor construction while incorporating the benefits of lighter-weight composite design. “The Ecospan®

Above: The Meridian on Main site, pictured before construction began. Right: A rendering of the completed Meridian on Main project.

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system is a perfect product for this development,” says Steve Griffin, multifamily project executive for Bancroft Construction. He further explains, “It provides a non-combustible structure, which is required for this project, while the high strength-to-weight ratio of composite steel joists allows for greater spans and spacing with lighter members.”

The impact of Meridian on Main extends far beyond its physical transformation. The project addresses a pressing need within the student community by offering high-quality, purpose-built housing designed to meet the specific needs of university students. This development brings a new level of sophistication to student living, with amenities that support both academic success and personal well-being. By reimagining an underutilized building and addressing the specific needs of students, this development sets a new benchmark for student living, combining modern amenities with a strategic location to create a thriving community hub.

We’re excited to be part of the continuous evolution of Main Street Newark.

We’re looking forward to seeing how this transformative development shapes off-campus student housing for years to come.” n

When you join BLS CPAs, you are joining a company with flexible/hybrid options, career advancement opportunities, ongoing training, mentoring and more!

Bobby Judge is a business development manager at Bancroft Construction.

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Construction & Real Estate

Poised for Growth in Central Delaware

Asbury Square, the only shovel-ready development project in the area, facilitates a new era of business opportunities, economic growth, and community attractions BY MICHAEL MEOLI COVID CHANGED THINGS considerably in terms of how people wanted to work, live, travel, and play, as well as what it takes for businesses in the hospitality industry to become established and thrive. Consequently, my partners and I found ourselves re-strategizing land development along State Route 1 and Frederica Road for a post-pandemic society. As we did this, one shared priority emerged: developing opportunities for desired amenities to get up and running as quickly and with as much flexibility as possible.

What we uncovered within these pandemic-driven changes was an opportunity to deliver shovel-ready pad sites offering maximum design flexibility for a market with rapidly growing demand for hotels, restaurants, 34

complementary retail, and related amenities. The development of these sites would be structured to allow businesses to bring their own unique concepts to life quickly. It was also critical to us that these site developments maintain the distinctive culture of Kent County—a community that has always celebrated its individuality by embracing the county’s rich history, local resources, and diverse demographics.

What is now known as Asbury Square offers a chance to bring all these elements together—to facilitate a thriving business community that introduces exciting new attractions for locals and visitors alike, while remaining true to everything wonderful about Kent County.

Following years of strategic planning that gave rise to DE Turf, Asbury November/December 2024

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Sussex County Family Court

Square is now poised to deliver the next phase of economic growth in central Delaware. This development opportunity comes “fully equipped” with the tools required to expedite a business owner’s vision. Among Asbury Square’s advantages are: • Four restaurant pad sites along State Route 1, with approximately 12,800 square feet of flexible design space; two in-line retail pads along Frederica Road; and a convenience/gas pad site.

• Booming residential surroundings—within five minutes of Asbury Square, 1,952 residential units have been approved for construction, and another 2,800 residential units are planned for development within the next three years.

• A superior location—easily accessible to people just minutes from downtown Milford and Dover, or en route to and from Delaware beaches; convenient access to and excellent visibility along Route 1; directly across from DE Turf.

• A proven concept—SpringHill Suites by Marriott anchors Asbury Square and is already performing well above expectations; Empire Wine & Spirits just opened in the summer of 2024 and is likewise doing extremely well.

The most exciting aspect of Asbury Square is that the project already has all necessary approvals—from DelDOT, Kent Conservation District, the Town of Frederica, and others—and all public utilities are in place.

Because Asbury Square is shovel-ready, a business can come to us with a proposed design, secure final site plan approval, break ground, and be open for business in less than a year.

Asbury Square promises to be a catalyst for business growth, job creation, and economic vitality in central Delaware. It is poised to meet the demand of a thriving and expanding market and enrich lives through new, more convenient, and more exciting experiences that benefit the entire community. n

Kent County Family Court

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Michael Meoli is president of Meoli Companies and principal owner of Asbury Hospitality LLC.

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Construction & Real Estate

Paving Delaware’s Future

BY CHRIS BAKER

IF YOU ARE TRAVELING along State Route 1 (SR 1) in the Dover area, you may notice Dover Motor Speedway, Dover Air Force Base, or the St. Jones River. However, you might overlook an important part of lower Delaware’s industrial sector near the Air Force base. Tri-County Materials LLC (TCM) is nestled among ponds created by decades of sand mining and the Eagle Creek Golf Course. The plant is situated on 12 acres of industrial-zoned land, repurposed as a brownfield site after its previous use as a municipal dump in a prior generation.

TCM has been operating for 10 years, following a partnership between George & Lynch Inc. and Diamond Materials LLC, who worked together to design and construct the facility. Tri-County Materials produces hot mix asphalt (HMA), which is used at the airfield, Delaware roadways, city streets, and local parking lots.

TCM supplies materials to over 100 customers, including competitors in the highway industry and individual clients. The volume of HMA produced each year can exceed 200,000 tons, equivalent to 10,000 truckloads—both of raw materials delivered to and finished mixes leaving the plant. The work to receive, produce, dispatch, and maintain the facility is managed by a small, skilled staff.

Raw materials consist mostly of virgin aggregates quarried in Maryland or Pennsylvania. Delaware has no aggregate quarries, making these imported goods essential. A small quantity of sand from a local producer is used in the mixes, while liquid asphalt binder is sourced from various regional refineries. Perhaps the most important component is the recycled asphalt product (RAP), which comes from removing or grinding existing HMA surfaces. RAP contains the aggregates and residual asphalt from previously placed HMA, making it infinitely recyclable and reducing the cost and environmental impact of importing virgin materials.

In addition to recycling HMA, TCM also recycles broken concrete from 36

the local area. The concrete is crushed to meet the gradation specifications for use in Delaware Department of Transportation (DelDOT) roads and other projects that need an aggregate base course. These recycled products are stockpiled along with smaller quantities of virgin aggregates for reuse.

While this work may seem dirty and unsophisticated, the production of HMA—especially for state or federally funded projects—is highly regulated. TCM has an on-site lab for testing compliance with those regulations. The plant is also equipped with environmental controls to capture the dust generated during the handling of aggregates. These controls are further regulated by the Delaware Department of Natural Resources and Environmental Control to verify that emissions remain within acceptable limits.

Tri-County Materials LLC plays a vital role in Delaware’s economy, particularly for businesses in Kent County. As a leading supplier of hot mix asphalt and recycled materials, TCM supports infrastructure projects essential to the state’s economic growth. By providing high-quality materials for roads, highways, and public spaces, TCM ensures that local businesses and residents benefit from improved transportation and infrastructure.

George & Lynch Inc. has served the heavy civil sector Delaware’s construction industry for more than 100 years, and Tri-County Materials LLC’s products and services will remain integral to both the local construction sector and the broader business community in Delaware. n

Chris Baker is president & CEO of George & Lynch.

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Construction & Real Estate

A New Chapter in Coworking

The Mill expands to Seaford’s revitalized Nylon Capital Center

BY CARRIE DANNER

THE COWORKING SPACE, The Mill, is setting a new standard in coworking with its latest venture: a stunning ‘work resort’ that’s set to transform the local workspace scene.

The Mill at Concord Plaza and Market West are already renowned as the largest coworking spaces in Wilmington and its suburbs. The expansion to Seaford will make it the Mill’s third location.

The Mill at Market West opened in April 2016 and continues to grow and evolve. At all locations, The Mill promises a blend of productivity with comfort, whether inside the community space or outside on the terrace or patio—all locations have outdoor work areas. Overall, The Mill aims to create a hub where all can work, network, relax, and come together seamlessly in a beautiful space.

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With the ‘hotelification’ of offices, the future of coworking is focused on amenities. The entire Nylon Capital Center campus— where The Mill’s Seaford location will be—will feature pickleball courts, a bowling alley, Vanderwende’s Farm Creamery, Community Bank Delaware, TidalHealth facilities, Delaware Tech Workforce Training, BrightBloom Center, retail options, restaurants, and more.

The Mill’s arrival in Seaford is a big win for the local business community. It offers a chic alternative to traditional home offices and generic workspaces, providing a dynamic environment where innovation and collaboration can take off. This expansion will energize local business activity and build a vibrant professional community.

This move is a key part of the Nylon Capital Center’s redevelopment, November/December 2024

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breathing new life into a historically significant site. Ninth Street Development Co. (9SDC), the visionary behind the redevelopment, spearheads this project with backing from the City of Seaford and the State of Delaware. The 218,000-square-foot Nylon Capital Center is being transformed into a multi-use campus designed to meet diverse community needs, including healthcare, education, banking, and flexible workspaces.

The redevelopment is all about economic growth and community development, aiming to make the region more appealing for businesses and residents. By joining forces with the Nylon Capital Center, The Mill is helping to create a versatile space that meets a wide range of needs, from work to wellness and recreation.

OFFICE

Looking back, The Mill’s founder, Robert Herrera, reflects on their impressive journey—from a 13,000-square-foot space in Wilmington’s The Mill at Market West to bustling locations like Concord Plaza and now Seaford. He’s excited about the growth and the opportunity to support startups and businesses, underlining The Mill’s mission to foster a vibrant, innovative community.

As Seaford looks to the future, the Nylon Capital Center’s revival symbolizes progress. It’s not just restoring a shopping center; it’s revitalizing the town, creating opportunities, and building a community space that reflects the needs and aspirations of its residents. The Mill and the Nylon Capital Center are poised to shape Seaford’s future, ushering in a new era of growth and opportunity for Sussex County. n

Carrie Danner is marketing director at The Mill. If you’re interested in bringing your business to The Mill at the Nylon Capital Center, contact support@ themillspace.com or call 302-751-6455.

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Banking

Thriving in our Dynamic Economic Climate Practical economic advice for businesses, suppliers, and consumers BY MARK HUTTON

THE CURRENT GLOBAL MARKET is facing several interconnected economic challenges, and preparation and adaptability are key for businesses, suppliers, and consumers to withstand downturns and thrive during times of economic resurgence. Addressing these challenges requires coordinated global policies, greater resilience in supply chains, increased financial literacy among consumers, and adaptability from businesses to mitigate risks and capitalize on opportunities in a rapidly evolving global economy.

Businesses and Suppliers In the current economic climate, it’s in the best interest of businesses and suppliers to monitor key economic indicators, including inflation, 40

interest rates, labor market data, consumer confidence, Gross Domestic Product (GDP) growth, commodity prices, stock market performance, housing market data, and retail sales. While this is an extensive list, maintaining a whole-picture understanding can allow businesses and suppliers to better anticipate and adapt to evolving economic conditions.

In addition to having a working knowledge of the current state of the market, businesses can position themselves to weather potential economic and geopolitical uncertainties by building financial reserves, diversifying revenue streams, controlling costs, improving efficiency, strengthening relationships with key partners, and maintaining agility and flexibility.

Companies in volatile sectors should consider diversifying revenue sources, investing in research and development, implementing variable November/December 2024

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cost models, monitoring regulatory and policy changes, and investing in risk management. This approach will allow organizations to navigate economic fluctuations with more resilience and seize opportunities in both upturns and downturns.

Consumers Developing a stable financial plan is not just important for businesses but for consumers, too. To work toward financial stability, saving 3-6 months’ worth of living expenses in a liquid, easily accessible account provides a financial cushion in case of job loss, medical emergencies, or other unexpected expenses. Individuals should also aim to maintain a budget that prioritizes essential expenses. In uncertain times, markets and economies can fluctuate rapidly, so proactively committing to a financial plan is critical.

When making significant financial decisions, such as purchasing a home or investing in the stock market, consumers should consider personal financial stability, economic conditions, long-term financial goals, tax implications, and costs and fees to ensure informed and prudent choices. For a comprehensive outlook, prioritizing seeking

financial guidance can provide consumers with the ability to diversify investments, rebalance portfolios, build a cash cushion, limit exposure to risky assets, and stay aware of what may impact their personal finances— all factors vital in making educated decisions that align with financial health and long-term goals.

Adaptability Proactivity in today’s economic climate is a necessity for success in both the near and distant futures. By staying informed, preparing for uncertainties, and adapting to changes, businesses, suppliers, and consumers alike can build resilience and protect their financial well-being. Leveraging all available resources and prioritizing strategic planning will ensure agility in navigating economic fluctuations and ultimately thriving in our economy. n

Mark Hutton is Delaware regional president at M&T Bank.

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Banking

Empowered by ERGs Employee Resource Groups champion the benefits of diversity at Barclays CONTRIBUTED BY BARCLAYS BANK AS THE 2024 SCHOOL YEAR got underway, teachers at Wilmington’s Howard High School of Technology faced the same dilemma as countless educators across the country—a dearth of basic classroom supplies. Teachers typically dig into their own pockets to buy the most basic of necessities, but this year, volunteers from Barclays’ Black Professionals Resource Group stepped up to the plate, contributing boxes of much-needed school supplies for Howard’s 50 classrooms and presenting the school with a check for $18,000 as part of the group’s annual Adopt-a-Classroom program.

For teachers at Howard, the generosity of Barclays employees was a game changer.

The Black Professionals Resource Group is just one of 12 employee resource groups (ERGs) at Barclays, which is home to some 2,000 employees at its Wilmington headquarters.

“Providing an environment where colleagues can bring their whole selves to work while feeling a sense of belonging is at the heart of Barclays culture,” said Cindy Williams, head of business management at Barclays. “Our 12

Prior to its annual 2-mile fundraising walk along the Wilmington Riverfront, Barclays employees spelled out “TMF” to show support for the Travis Manion Foundation and the bank’s Military Resource Group. Photo Credit: Jennifer Reeves Powell @ Jennifer Reeves Photography.

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ERGs inspire employees to support one another and to share common interests. It’s just one of the many things that makes Barclays such a great place to work.”

In addition to connecting colleagues with one another, Barclays ERGs utilize their collective strength to support the needs of the broader Delaware community.

This past summer, the Barclays Military Services Resources Group sponsored its annual walk in support of the Travis Manion Foundation. In Delaware alone, the thriving group has raised more than $200,000 over nine years to benefit veterans and their families—with more than 450 Barclays colleagues joining the effort.

In addition to supporting the community, Barclays’ ERGs make good business sense. The groups help attract and retain top talent, providing space for colleagues to foster inclusion and celebrate diversity.

“We recognize that having a diverse, equitable and inclusive culture is critical to the well-being of our colleagues and enables our customers, partners, and communities to thrive,” said Denny Nealon, CEO of Barclays US Consumer Bank.

Barclays’ ERGs align with the bank’s commitment to creating a diverse and equitable workplace and are immensely popular among its employees.

Barclays’ ERGs span numerous categories, including multicultural groups focused on race, ethnicity, and faith, as well as those supporting active-duty military, reservists, and veterans. The bank’s multigenerational ERGs focus on emerging talent and midlife progression, while the disability, mental health, and neurodiversity ERGs support Barclays’ ambition to be the most accessible and inclusive bank for clients, customers, and colleagues.

Employees have the option to join ERGs that support working families and colleagues from lower socio-economic backgrounds. Barclays’ Spectrum ERG provides support for LGBTQ+ colleagues and their allies, and the WIN ERG brings together colleagues to develop the career progression of all women in the workplace.

Williams concluded: “Our ERGs provide something for everyone. This is exactly why I’ve been at Barclays for 17 years, and I couldn’t imagine working anywhere else!” n November/December 2024

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Barclays proudly supports We Are Delaware: DCRAC/Stepping Stones Building Prosperity and their work driving change in our communities Through Partnership “We recognize that having a diverse, equitable and inclusive culture is critical to the well-being of our colleagues and enables our customers, partners and communities to thrive.”

– DENNY NEALON, CEO BARCLAYS US CONSUMER BANK

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Banking

Small Business Resilience

Three strategies for Delaware small business owners to navigate the current economic environment

BY CHIP ROSSI

AS 2024 COMES TO A CLOSE, Delaware’s small business owners remain resilient, displaying confidence in their ability to thrive.

According to the Bureau of Labor Statistics, as of 2023, 98.5% of businesses in Delaware are classified as small businesses—those with fewer than 500 employees. These enterprises account for over 82,000 businesses and employ roughly 180,000 people, representing 46.5% of the state’s total workforce.

Our latest research at Bank of America shows that Delaware small business owners are cautiously optimistic about revenue growth in the year ahead, and many feel positive about the broader economy.

Nationwide, apprehensions about supply chain disruptions and a potential recession have notably diminished. However, inflation and interest rates remain at the forefront of business owners’ concerns, despite the Federal Reserve beginning to ease interest rates from their 23-year high. Meanwhile, a new presidential administration and issues such as healthcare costs are top of mind for small business owners. Despite these 44

challenges, the majority (65%) of business owners in Bank of America’s survey expect revenue to rise over the next 12 months.

Looking ahead to 2025, Delaware small business owners should focus on key strategies to help meet their revenue expectations and maintain growth. Here are three approaches to consider:

1. Conduct a SWOT Analysis Regularly evaluating the state of your business is always a smart practice, particularly when navigating a shifting economic landscape.

A SWOT analysis—assessing your business’s strengths, weaknesses, opportunities, and threats—can provide valuable insights into potential areas for growth and improvement.

This exercise helps business owners pinpoint critical tradeoffs and adjustments that may be necessary to maintain profitability. According to Bank of America’s data, 70% of small business owners have already made tradeoffs, including personal sacrifices such as working more hours November/December 2024

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or reducing their salaries, and operational changes like increasing prices or cutting marketing costs. A thorough SWOT analysis ensures that decisions about such changes are grounded in a clear understanding of your business’s current position and prospects.

2. Monitor Your Cash Flow Effective cash flow management is crucial for small businesses, especially during times of economic uncertainty. By closely tracking both your current and projected revenue and expenses, you can better anticipate when adjustments may be needed to avoid unnecessary costs and preserve profitability.

In the past year, 71% of small business owners have digitally optimized their operations, with many adopting mobile apps or online banking tools to monitor their finances. These digital solutions offer flexibility and ease, allowing business owners to access their financial data anytime and make informed, timely decisions. Leveraging these tools can help you stay ahead of potential cash flow issues and enable more strategic planning for the months ahead.

3. Reconnect with Your Customers It’s critical to maintain strong relationships with your customers.

Economic uncertainty affects everyone, and customers who feel valued

are more likely to remain loyal. In fact, 82% of small business owners have taken steps to engage more meaningfully with their customers, whether through personalized interactions, soliciting and implementing feedback, or hosting community events.

Delaware business owners can also take advantage of social media platforms to humanize their brand and build stronger connections. Today, 65% of small business owners use social media to interact with customers, share behind-thescenes stories, engage with comments, and promote upcoming sales. These platforms can be a powerful way to foster deeper relationships with your clientele and strengthen brand loyalty during uncertain times.

Whether your business has been a fixture in Delaware for years or is just getting started, there are always opportunities to adapt, improve, and grow. At Bank of America, we’re committed to helping small business owners across Delaware access the tools and resources needed to navigate any economic environment and achieve lasting success. n

Chip Rossi is Delaware market president at Bank of America.

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DEMEP Assists Company That Helps Protect Children G R OW I N G | CO N N EC T I N G | BU I LD I N G DELAWARE BUSINESS

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DEMEP Assists Company That Helps Protect Children

By Kate Bailey

SUMURI Co-founders Ailyn and Steve Whalen stand in front of a wall that includes the company’s mission statement surrounded by testimonials from customers.

T

he quiet, small town of Magnolia, Delaware, doesn’t seem like the kind of place that would be home to an international company that helps law enforcement agencies solve crimes against children and assists organizations like NASA with forensic investigations, but, in fact, it is.

Housed in an 18,000-square-foot red building that was once home to a peach-processing facility and later a furniture store, SUMURI is a nearly 15-year-old company that provides software, hardware, and training to organizations

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that perform investigations using computer forensics. That includes law enforcement agencies worldwide that engage in the fight against human slavery, child exploitation, and terrorism. The company’s name was derived from an old Tagalog word translated to mean investigate or analyze.

(Tagalog is an official language of the Philippines, the native country of SUMURI President and Co-founder Ailyn Whalen.)

“We’re the only business like this in the world,” said Jason Roslewicz, SUMURI’s vice president for business

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development. “There are some that combine some flavor of what we do, but they don’t do all the things we do.”

Ailyn Whalen and her husband, Steve, started the company in their home in 2010, and it has grown steadily ever since.

SUMURI is now a $20 million business that employs 40 people at its Magnolia facility. Some of the company’s customers include NASA, the United Nations, IBM, Apple, and Walmart, just to name a few.

“When Steve and I started SUMURI, our primary goal was to help protect children from exploitation,” Ailyn Whalen said. “We saw a significant need for accessible, effective digital forensic tools that could empower law enforcement to investigate these cases more efficiently. That mission has always been at the core of SUMURI.”

As a result of DEMEP’s help, SUMURI was able to add two more workstations, provide more open floor space, and redesign the production area. The company also was able to improve its information system, inventory and manufacturing processes, customer relations management, and tech support.

And most of the changes could be made “by repurposing what we already had,” Roslewicz said.

“DEMEP helped us to double our business,” he said. “And you see people who are working in a nice, calm environment.”

Working efficiently is critical for SUMURI, especially since the company is assisting law enforcement agencies in cases that might require quick work. And because the company assists those who are investigating criminal activity, some of

“DEMEP helped us to double our business and you see people who are working in a nice, calm environment.” ~ Jason Roslewicz, SUMURI’s vice president for business development The company’s rapid growth highlighted the need for help to make SUMURI’s operation more efficient, and that’s when the Whalens turned to the Delaware Manufacturing Extension Partnership (DEMEP). DEMEP operates as a recipient through Delaware Technical Community College in partnership with the United States Department of Commerce, National Institute of Standards and Technology, the Delaware Division of Small Business, and the Delaware State and local Chambers of Commerce. The organization provides its clients with confidential access to their industry’s best practices, processes, and business improvement methodologies. In SUMURI’s case, the process primarily involved improving the flow of the workspace and daily operations.

Using simple graph paper and paper cut-outs to represent various pieces of equipment and workstations, they came up with a better system in about three days, said Peter Ciamaricone, DEMEP manufacturing specialist. The improvements were obvious right away.

“It is beyond day and night,” Ciamaricone said.

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SUMURI Co-founder Steve Whalen shows an example of supplies that are easier to find and use thanks to DEMEP’s help to organize the company’s office space.

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“We were not optimized, we were not organized.

Without DEMEP’s help, we would have imploded.” ~ Steve Whalen, Co-founder of SUMURI

SUMURI Vice President of Business Development Jason Roslewicz shows the paper diagram used to reconfigure the workspace to improve efficiency and flow of operations. which involves children, SUMURI also donates some of its equipment and resources to law enforcement agencies.

“It’s not just another customer whose computer isn’t working,” Roslewicz said, “it could be a child who isn’t rescued.”

Steve Whalen investigated computer crimes when he worked for the Delaware State Police before retiring and co-founding SUMURI. He now specializes in Mac forensics and develops software solutions for forensic work. He and Roslewicz are both certified forensics computer examiners, certified Mac examiners, and licensed private investigators.

“I continue the mission I did with law enforcement,” he said.

“We give back and give tools to those who are protecting others.”

That type of charitable work helps the Whalens fulfill the company’s mission.

Whalen said. “It’s a privilege to know we’re contributing to the protection of vulnerable individuals. Additionally, the solutions we develop for those who protect others also benefit corporate clients who need robust forensic tools to secure their organizations.”

Because SUMURI’s products and services are used for critically important work, the company has to ensure its operations run as smoothly and efficiently as possible.

Thanks to the changes made as a result of DEMEP’s help, SUMURI can continue to grow without sacrificing its customer service or efficiency. Many of the changes made seem simple, like not starting to build a computer until all necessary parts are in hand. But together, they are having a significant positive impact on the company’s operations.

“We were not optimized, we were not organized,” Steve Whalen said. “Without DEMEP’s help, we would have imploded.”

“We often hear from law enforcement and agencies about how our tools have been crucial in solving cases,” Ailyn

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Innovation & Technology

Leveraging AI in the First State

BY PATRICK CALLIHAN

THERE’S A LOT OF BUZZ TODAY about artificial intelligence (AI), much like there was in the early days of cloud computing.

The current excitement around AI seems to follow the familiar pattern of the “Technology Hype Cycle.” According to Gartner’s model1, we are likely somewhere between the Innovation Trigger and the Peak of Inflated Expectations. But what does that really mean?

AI holds a lot of potential, and tech companies are pouring billions into developing both the technology and the infrastructure needed for its computing power. Meanwhile, other companies are focused on creating applications that make use of AI. This isn’t entirely new—AI has been around since the 1950s—but it’s just now becoming mainstream. The key difference today is that modern computing systems can handle the massive amounts of data AI depends on.

There are also flaws. As companies work to develop large language models, some of these faults have been exposed.

Like any technology, the outputs are only as good as the inputs. This is why we often find misinformation and “hallucinations” in the results. It is also why some companies, like McDonald’s, have turned away from the use of AI. That said, there are a lot of marketing dollars being invested to convince us that AI will solve many of our business challenges. And that is likely to prove true.

In Delaware, AI is being put to good use. The state, through organizations like Tech Impact, has invested significantly in AI. Together, we have developed AI-powered applications that provide critical data for improved governance and state investments. Examples include applications that predict and help prevent evictions, applications that identify nursing shortages by census track, systems that can predict an opioid treatment relapse, and AI-driven solutions that help case managers prioritize their counseling efforts.

Healthcare is another promising area for innovation with AI applications in Delaware. Leveraging data from our community can help developers and DELAWARE BUSINESS

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hospitals “fine-tune” foundational models. Training large language models with relevant data to improve AI outputs has the potential to save lives.

The state, through Governor Carney’s leadership, is now making these investments. The results can be life changing, literally. Imagine an oncologist using AI models to quickly summarize a patient’s health record to determine the most effective treatment plan. Or a patient using the technology to get answers to their questions about the disease and treatment options. AI in Delaware has the potential to enhance treatment plans and improve outcomes for patients.

Private industry, nonprofit organizations, educational institutions, and government can work together to develop models and applications that will lead to more equitable and improved outcomes for patients. The Data Lab at Tech Impact is in the early stages of fine-tuning foundational models to address these challenges and create innovative solutions aimed at lowering mortality rates, positioning Delaware as a leader in using AI to solve critical issues.

AI has a lot of promise. It is our collective responsibility to harness its potential for our state and establish Delaware a leader in both AI and healthcare. n 1. https://www.gartner.com/en/research/methodologies/gartner-hype-cycle

Patrick Callihan is CEO of Tech Impact.

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Innovation & Technology

The Artificial Intelligence Challenge

BY TRACEY BEBERMAN

IMAGINE A WORLD where you have quicker access to information and insights that can help you make business decisions faster, make your customer service more efficient, and engage your employees more than ever. Thanks to the integration of artificial intelligence (AI) into work, this is quickly becoming a reality.

And not just at Chase, where we’ve been using AI and machine learning for more than a decade. With the rise of tools like ChatGPT and AI copilots, there are more ways than ever for companies of all sizes to tap into the power of AI.

like writing emails, summarizing large amounts of information, or brainstorming new ideas. Not only does this save time, but it also frees up employees to focus on more strategic and creative work.

Companies can apply similar AI tools to glean new insights that improve customer satisfaction and deliver more efficient service. This is true in Chase’s contact centers, where customers call 24 hours a day to ask for help with a wide range of questions. Using AI to analyze those conversations yields valuable insights about customer needs, creates a continuous feedback loop between voice and digital service channels, and uncovers real-time opportunities for improvement.

AI is also contributing to a culture of continuous learning. As AI advances, there’s a greater emphasis on upskilling and reskilling programs to ensure employees remain productive. Chase offers training sessions, webinars, and other learning resources to build employee knowledge in these new areas.

Getting started with AI

AI in action How does it work? To start, AI’s ability to process vast amounts of data at lightning speed is one of its most significant advantages.

AI-driven analytics can help a business better manage risk, detect fraud, or improve productivity, for example. Additionally, machine learning models can spot patterns and anomalies that humans might miss, making it an ideal way to optimize business processes.

AI can also augment how workers approach everyday tasks. At Chase, we’ve rolled out LLM Suite—an internal tool that delivers large language model capabilities to employees safely and responsibly. By entering a simple prompt, employees can use LLM Suite as an assistant to complete tasks 52

I lead a team of AI experts and am often asked for advice about how to get started in this space. First, build your AI mindset. That means learning how to use these tools, whether at work or at home.

Next, prepare your team to think with an AI mindset.

Technology is accelerating at a tremendous rate. Empower employees to try out these tools—in a responsible way—and share their ideas so your full team benefits from the innovation.

Lastly, don’t overlook the risks and uncertainties that may come with using AI. Looking ahead, AI’s role in driving innovation and growth will only get bigger. It’s critical that issues like governance, data privacy, bias, and transparency remain at the forefront of AI development and deployment.

AI isn’t the future—it’s the present. It’s already reshaping the workplace, and we’re just scratching the surface of what’s possible. n Tracey Beberman leads machine learning and intelligence operations for consumer and community banking at Chase.

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Local expertise, Local decision making.

Put Chase to work for you.

With over 10,000 local employees and eight branches, Chase is committed to helping small and mid-sized businesses across Delaware achieve their goals.

For insights that will help take your business to the next level, visit chase.com/business and jpmorgan.com/commercial-banking.

Mark Brindle Vice President Commercial Banking (302) 282-1209 mark.j.brindle@chase.com

Tim Boyle Vice President Commercial Banking (215) 640-3562 timothy.w.boyle@chase.com

Alasdair Clynes Officer Business Banking (302) 752-5445 alasdair.m.clynes@chase.com

© 2024 JPMorgan Chase & Co.

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Innovation & Technology

How Delaware is Powering the Nation’s AI Revolution

BY TYRONE J. JONES

DELAWARE MAY BE SMALL in size, but the state is now at the forefront of powering one of America’s biggest economic stories: the artificial intelligence (AI) revolution.

At our state-of-the-art manufacturing facility in Newark, skilled workers are producing hundreds of Bloom Energy’s signature product, one of the Coolest Things Made in Delaware finalists: a solid oxide fuel cell known as the Energy Server®. This essential power source is helping to meet the massive energy demands of the AI industry.

These first-in-class fuel cells serve industrial and technology customers with miniature, modular power plants capable of generating off-grid or grid-parallel clean electricity with zero combustion.

Since Bloom Energy opened the doors to its Newark facility in 2012, 54

our fuel cells have been utilized across a broad spectrum of industries, from heavy materials and oil and gas to transportation and beyond.

However, in today’s rapidly evolving economy, our fuel cells are now serving as a critical solution to the burgeoning AI industry’s immense demand for energy.

From data centers responsible for AI computations to the manufacturing processes that produce semiconductor computer chips required for these computations, every aspect of AI demands substantial amounts of electricity. Our fuel cells offer a safe way for these businesses to generate abundant power directly on-site.

By circumventing costly and lengthy interconnection delays often associated with local electric infrastructure and utilities that are November/December 2024

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increasingly prone to weather-related service disruptions, our fuel cells ensure fast-paced businesses can power operations rapidly and reliably.

For the AI industry’s enormous and immediate need for electricity, this is a game-changing solution.

The significance of Delaware’s role in delivering energy solutions for the AI industry is underscored by the sector’s impact on the global economy.

According to PwC’s “Global Artificial Intelligence Study: Exploiting the AI Revolution,” the industry could contribute $15.7 trillion to the global economy by 2030. Put simply, the outsized impact of AI on the global economic outlook cannot be overstated.

As demand for AI’s energy solutions increases, so does Bloom Energy’s ability to support Delaware’s growth.

Since 2012, our Newark facility has expanded from one employee to nearly 800, with almost 80% of the workforce coming from Delaware.

Partnerships with local institutions, community organizations, and manufacturers help us maintain a strong talent pipeline of well-paying, stable jobs for Delaware residents. Investments in our workforce through

career development opportunities and positive work environments ensure we simultaneously support business growth and contribute to the local economy. Our annual economic impact exceeds $300 million, providing significant benefits to the region.

As key players in the AI economy such as CoreWeave, Intel Corporation, Quanta Computer, and C3.ai increasingly turn to Bloom Energy’s fuel cells to address their energy challenges, our mutually beneficial relationship with Delaware will continue to expand. Bloom Energy is proud to be at the forefront of the AI revolution, powered by our dedicated workforce in Delaware.

Together, we are driving innovation and economic growth, positioning Delaware as a leader in the global AI industry. n

Tyrone J. Jones is director of policy and external affairs at Bloom Energy.

delaware pennsylvania new jersey diamondtechnologies.com

complete technology solutions provider serving the mid-atlantic region since 1996

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Innovation & Technology

Integrating AI

The key to a competitive advantage for Delaware businesses

BY DAN CARR

ACCORDING TO THE DELAWARE TOURISM OFFICE’S most recent Value of Tourism report, the state saw 28.6 million visitors in 2022—a new record for Delaware. With the tourism industry in the state showing no signs of slowing down, many local businesses are turning to emerging technologies like artificial intelligence (AI) to stay ahead of the curve.

The integration of AI has revolutionized the way businesses across industries operate, particularly in hospitality. It offers competitive advantages and significant improvements in operational efficiency, while playing a crucial role in driving profitability and supporting the workforce. For hospitality, this translates to technological innovations that are reshaping guest experiences and behind-the-scenes operations.

recommendations—from room preferences to dining options—ensuring guests receive personalized attention. Chatbots and virtual assistants enable hotels to engage with guests 24/7, answering inquiries, making reservations, or providing local recommendations. These systems reduce response times, improve guest satisfaction, and ultimately increase customer loyalty.

Additionally, AI can streamline the check-in process, making it faster and contactless to increase guest convenience while minimizing wait times and improving service quality. At check-out, hotels can offer an automated process via an app, website, or in-room tablet, providing guests the ability to arrange transportation, schedule baggage pickup, review and settle payments, and more at the click of a button.

Personalized Guest Experiences

Operational Efficiency and Cost Reduction

One of the main benefits of AI is the ability to create highly personalized guest experiences. AI-powered customer relationship management (CRM) systems analyze large sets of guest data to predict preferences and behaviors. Delaware hotels can use AI to tailor

AI has proven invaluable in optimizing back-end operations, a crucial area where Delaware businesses can gain an edge. Predictive analytics can forecast demand based on historical data, helping hotels manage inventory, staffing, and pricing more efficiently. This not only reduces

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operational costs but also improves resource allocation.

AI-based revenue management systems are transforming how businesses in the industry set prices. Algorithms analyze market trends, competitor pricing, and demand fluctuations to optimize pricing strategies. By offering dynamic pricing, businesses can maximize revenue during high-demand periods while ensuring competitive rates during low-demand times. This boosts profitability and ensures that businesses stay competitive in an increasingly crowded market.

Workforce Enhancement and Augmentation While AI is often perceived as a tool that replaces human labor, it primarily serves to augment the workforce by handling repetitive, timeconsuming tasks. For example, AI plays a role in staff training and development. AI-driven training modules offer personalized learning experiences based on employee performance, ensuring that staff are trained more efficiently. AI also assists with employee scheduling, creating optimal staff allocation based on real-time data. This minimizes burnout, prevents under- or overstaffing, and improves service quality.

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Future-Proofing the Industry AI integration is not just about solving current challenges; it is also about future-proofing industries. As guest expectations continue to evolve, AI enables hospitality businesses to meet these demands and gain a competitive edge, which is critical in a highly competitive statewide industry. Far from replacing the human element, AI complements it, allowing businesses to deliver superior service while improving operational efficiency. As AI continues to evolve, its role in offering new opportunities for innovation and transforming key industries in Delaware, like hospitality, will only grow. n

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Dan Carr is the vice president of Comcast Business for the Beltway Region.

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2,992

1,162

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100.00%

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2,993 2,993 100.00%

2,992 3,092 96.77%

* if you are claiming electronic copies, go to line 16 on page 3. If you are not claiming electronic copies, skip to line 17 on page 3.

16. Electronic copy Circulation If present, check box a. Paid Electronic Copies b. Total Paid Print Copies (Line 15c) + Paid Electronic Copies (Line 16a) c. Total Print Distribution (Line 15F) + Paid Electronic Copies (Line 16a) d. Percentage Paid (Both Print & Electronic Copies (16b divided bt 16c x 100) I certify that 50% of all my distribution copies (electronic and Print) are paid above a nominal price 17. Publication of Statement of Ownership

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57

Innovation & Technology

AI’s Positive Impact

How Amazon is using AI to drive innovation, improve safety, and create new opportunities for employees BY KYLE FELL THE INTEGRATION of artificial intelligence (AI) into business operations is reshaping industries. From manufacturing to healthcare, AI and machine learning services are helping enhance decision-making, optimize processes, and deliver more personalized experiences. They are also making a difference for workers, like those at Amazon’s fulfillment center in Wilmington, Delaware.

AI is important for these employees, in part, because of the new opportunities it can create. Over the past decade, as Amazon deployed more than 750,000 mobile robots across our operations in Delaware and elsewhere, the company has created hundreds of thousands of new jobs and many new categories of technology-enabled roles, including positions like flow control specialists and reliability maintenance engineers.

Our operations business also leverages AI and machine learning services to improve worker safety. For example, Amazon’s robotics technology creates a safer and more ergonomic workplace that reduces repetitive motions and the need to walk long distances or move heavy objects, and it allows our employees to focus on tasks that require problem-solving and other skills.

According to a new study by the Massachusetts Institute of Technology, most U.S. workers believe employers have a responsibility to upskill employees to work with this new technology. Amazon is deeply committed to this, and we have recently pledged to spend $1.2 billion on free education and skills-based training. Employees can participate in our Mechatronics and Robotics Apprenticeship Program, for example, which teaches them the skills to fulfill a technical maintenance role.

We’re also dedicated to making AI accessible to all through initiatives like 58

Amazon’s AI Ready program, which aims to provide free AI skills training to two million people globally by 2025. We are creating educational opportunities by providing $12 million in scholarships for generative AI learning.

As Amazon integrates AI tools within our operations, we are breaking down barriers so other organizations and businesses can use AI. We are developing and deploying the infrastructure needed to provide access to the technology across industries and businesses of all sizes. Today, more than 100,000 businesses use AI and machine learning services offered through Amazon Web Services.

It’s important to note Amazon’s deep commitment to the safe, secure, and responsible development and deployment of generative AI. Our dedicated team of generative AI and security experts helps us meet these commitments through the development of security testing and controls for our AI models and services.

When it comes to AI, we know customers want choice, and workers want access. Our experience as an innovator, employer, and partner has prepared us to develop, deploy, and integrate AI responsibly into our operations and offerings, so we can ultimately deliver on the promise of this new technology, regardless of industry. n

Kyle Fell is the general manager of Amazon’s Boxwood Road facility in Wilmington, Delaware.

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Join our honorary host Senator Christopher Coons for the Taste of Delaware — a crowd favorite event in the nation’s capital that showcases the finest culinary traditions from the First State — we will have your Delaware favorites and more to enjoy.

Russell Senate Office Building Kennedy Caucus Room (325) Constitution Avenue and 1st Street, NE Washington, DC 20002

Register: TUESDAY

DECEMBER 10, 2024 4:00 PM – 7:00 PM Questions? Contact Kerri Welcher at kwelcher@dscc.com.

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Did you miss the Chamber Chatter online? Here are some posts about us on social media... @Delaware State Chamber of Commerce @DelawareStateChamber

@DEStateChamber

ICYMI IN CASE YOU MISSED IT

Danielle Blake: I am happy to share that I am the new Vice President of Member Engagement for the Delaware State Chamber of Commerce!

Have you ever been to Delaware?

Neither had I before flying out there last week to meet the team! I am still in Illinois but working remotely for the small yet mighty state of Delaware! #dscc #joinyourchamber United Way of Delaware: Delaware Pathways is a collaborative publicprivate initiative focused on workforce development to aid young people in planning their futures. ... United Way of Delaware recently highlighted the Pathways experience of one of our interns, Anaya Patterson, in Delaware Business Magazine, published by the Delaware State Chamber and written by UWDE COO Danny Cruce and Anaya. #DelawarePathways #StudentLeaders #FutureWorkforce #LiveUnited

Pete Du Pont Freedom Foundation: Thank you, Delaware State Chamber of Commerce, for hosting another insightful #DevelopingDelaware event!

It was fantastic hearing updates from all the presenters including Dora Cheatham, VP at First State Hydrogen, Inc., last years #ReinventingDelaware winner.

So many valuable takeaways that we can’t wait to share with our members.

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REACH Riverside: Thursday was a busy day for The WRK Group for multiple reasons. Before our Groundbreaking Ceremony, we had the pleasure of hosting a networking breakfast with the Delaware State Chamber at The Teen Warehouse.

Our Teen Executives played a significant role in the day’s events. They hosted tours of our space for attendees and divided their efforts, with some assisting at the Groundbreaking Ceremony. #WeWorkTogether Keisha Morris: Thank you, Kelly Basile and the Delaware State Chamber of Commerce, for this incredible opportunity to share my thoughts on career progression, learning and development, and retention with Michelle Ray. We had a wonderful conversation and shared key strategies to help engage and retain your workforce, while meeting organizational goals.

Let’s continue the conversation! Would love to hear your thoughts on what was discussed.

Mac Macleod: Shared a lively panel discussion at the Delaware Business Expo on the role of technology to facilitate a company’s workflow, and the purpose of culture in keeping a company’s mission burning and serving as the glue that binds team members together. ...

Many thanks to the Delaware State Chamber of Commerce and the Better Business Bureau for the invitation!

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Newsbites Incyte and Hoppenot Named Freedom Award Recipient

Leadership Delaware, Inc. Announces New CEO

The Pete du Pont Freedom Foundation (PDFF) recently announced that Incyte, represented

by Chief Executive Officer Hervé Hoppenot, was selected as the 2024 recipient of the Pete du Pont Freedom Award.

Founded in Wilmington, Delaware, in 2002, Incyte is a pioneering global biopharmaceutical company committed to developing innovative medicines for patients with unmet medical needs. With a strong focus on oncology, inflammation and autoimmunity, Incyte has established operations across North America, Europe, and Asia, with an exceptional team of biologists and chemists based in Delaware working together to tackle new drug discovery and development to find meaningful solutions for patients by following the science.

Today, Incyte’s passion for innovation is stronger than ever with a team of more than 2,500 employees, over 1,000 research and clinical development employees, eight approved products, and ongoing clinical trials in dozens of disease areas.

“Under Hervé’s exceptional leadership, Incyte exemplifies everything that the Pete du Pont Freedom Award is about,” said PDFF Board Chair Thère du Pont. “We are thrilled to present this honor to a company that is innovating industries, driving economic growth in Delaware, and improving outcomes for individuals all over the world.”

Leadership Delaware, Inc. (LDI) announced the appointment of Michael “Mike” S. Eppehimer as its new Chief Executive Officer.

Eppenheimer is a distinguished alumnus of the Leadership Delaware Fellowship Program, Class of 2013, bringing over two decades of executive leadership Michael “Mike” S. experience with him. His extensive background in Eppehimer strategic planning, operations, culture change, and talent development uniquely positions him to lead LDI into its next chapter.

Eppenheimer has held several transformative roles throughout his career, including as the founder and CEO of ThreefoldYes Consulting in Hockessin, Delaware, and the president and chief operating officer of the ChristianaCare Medical Group.

“Mike’s deep connection to Leadership Delaware and innovative leadership style make him the ideal choice to guide our organization forward. His creative background in the arts and strategic expertise will further our mission to develop exceptional leaders prepared to address Delaware’s challenges,” stated Joel Brown, LDI board chair.

Croda Welcomes New Site Director of Atlas Point Facility Croda Inc., the company that uses

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smart science to create, make, and sell high-performance ingredients and solutions that improve lives, welcomed Jeff LaBrozzi as site director of its Atlas Point facility in New Castle, Delaware.

LaBrozzi has over 25 years of management and engineering experience in the specialty chemical and consumer care industries. Most Jeff LaBrozzi recently, LaBrozzi served as vice president operations Americas at Evonik where he was responsible for operations at multiple sites across North America.

Additionally, he developed world-class safety programs; grew team culture; and managed production, maintenance, engineering, and project engineering

departments. Previously, he was site director for an air products specialty chemicals facility.

“We are thrilled to welcome someone of Jeff’s caliber to our team,” said Bradley Cook, vice president of North America operations for Croda Inc. “Jeff’s commitment to his community and the people he works with is evident when you watch him lead. This, in combination with decades of expertise in our industry, will ensure that Atlas Point will be driving innovation for years to come.”

M. Davis & Sons Names Assistant Controller M. Davis & Sons, a woman-owned, fifth generation industrial contractor headquartered in Delaware, announced the promotion of Penny Beaty to Assistant Controller.

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Newsbites Beaty, a long-time employee of M. Davis & Sons, will assist in leading financial operations while driving efficiencies within the department.

“Penny leads the accounting department with exceptional job cost Penny Beaty expertise, commitment to improving processes, timely communication, and thoughtful team management. Penny’s value to the accounting department and the project management team at M.

Davis cannot be overstated” states M. Davis & Sons Controller Emily Sweeney.

Weiner Benefits Group Announces Promotions Weiner Benefits Group promoted four employees: Alyson Michael, James Barker, Wendi Weingartner, and Stephanie Clendening.

After nearly a year as a client service associate, Alyson Michael is now an account manager where she leads client accounts and strategizing

on key projects. James Barker was promoted from account manager to account executive, and now assists in developing customized strategic plans to meet clients’ objectives and drives new business opportunities. Wendi Weingartner is now an account executive focused on driving client relationships.

Stephanie Clendening was promoted to director of operations and business development after serving as an account executive. In this role, she oversees the operational functions of the firm while spearheading business development strategies to drive growth and enhance client relationships.

Easterseals Welcomes New Board Member

Potter Anderson Extends Wilmington Lease and Plans Renovation

Potter Anderson & Corroon LLP (Potter Anderson) renewed its commitment to its headquarters location in Wilmington with a 13-year lease extension of its offices at 1313 N. Market Street, where the firm has been based since 1997.

With the lease extension, Potter Anderson also is planning a major redesign and modernization of its office space, which is expected to be completed in time for the firm’s 200th anniversary in 2026.

“Potter Anderson has been an integral part of the Delaware legal community, and a contributor to the success of the greater Wilmington community, for nearly two centuries,” said Potter Anderson Chairman Peter J. Walsh, Jr. “We are looking forward to the start of our next 100 years as a premier firm in Delaware.”

Walsh added that favorable market conditions and the firm’s commitment to the Wilmington business district led the firm to approach its landlord well in advance of its current lease expiration in 2028.

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Easterseals Delaware & Maryland’s Eastern Shore recently welcomed Walter Kowal, of Wilmington, Delaware, to its Board of Directors.

“As a physical therapist and now as someone who oversees healthcare services at Nemours Children’s Health, Delaware Valley, I have devoted my life to providing healthcare to people in need,” Kowal said. “Having lived and worked for over 20 years in the area covered

by Easterseals Delaware & Maryland’s Eastern Shore, I would love nothing more than to contribute to the Easterseals mission as a board member.”

Kowal is a healthcare leader with more than 20 years of experience managing multiple departments in various settings.

He currently serves as vice president of business operations for hospital-based services at Nemours Children’s Health System, where he has worked since 2019. He holds a bachelor’s degree in communication, master’s degrees in physical therapy and business administration, and is board-certified as a Fellow of the American College of Healthcare Executives. Kowal also

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serves as treasurer on the board of Living Beyond Breast Cancer.

Goldey-Beacom College Named a 2025 “Hidden Gem” Goldey-Beacom College (GBC) has been selected as a 2025 Hidden Gem

by College Raptor, a college planning platform that helps families discover matches using AI algorithms to find the best colleges at the best price.

The selection recognizes GBC as one of the nation’s best colleges based on factors such as retention and graduation rates, student-to-faculty ratio, endowment per student, selectivity, and other metrics reported by the National Center for Education Statistics for the most recent enrollment year.

With fewer than 5,000 students, each Hidden Gem institution offers five or more unique majors—GBC offers 11 undergraduate and seven graduate majors. GBC ranks in the top third of College Raptor’s overall rankings.

“For students seeking the enriching experience of a smaller college with exceptional programs, institutions like GBC are prime options, and we are honored to spotlight them with this welldeserved recognition,” said William Staib, co-founder and CEO of College Raptor.

HCD Invests $2.29 Million Across the State In collaboration with the Delaware Division of Public Health (DDPH), Highmark Blue Cross Blue Shield Delaware, DuPont, and Nemours Children’s Health, Healthy Communities Delaware (HCD) announced an investment of $2.29 million in Delaware’s underserved neighborhoods.

DELAWARE BUSINESS

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November/December 2024

JPMorganChase Partners to Launch New Equitable Hiring Initiative The Responsible Business Initiative for Justice (RBIJ) and JPMorganChase have partnered to launch the Delaware Equitable Hiring Initiative (DE EHI), a multiyear pilot project aimed at strengthening Wilmington’s workforce by helping local employers tap into overlooked talent from underserved communities.

Across Delaware, businesses are facing labor shortages, with only 63 available workers for every 100 open jobs. Despite this, many employers still rely on automated screening processes that inadvertently perpetuate hiring biases and exclude candidates without traditional qualifications. This limits businesses’ ability to recruit quality talent and creates barriers for Wilmington residents, impacting the city’s prosperity.

“JPMorganChase is proud to support the Delaware Equitable Hiring Initiative, a project that strengthens our portfolio of systems-change investments to promote inclusivity and opportunity in the workplace,” said Tom Horne, Delaware market leader for JPMorganChase. “As an employer that prioritizes inclusive hiring, we know how targeted resources can transform lives and business success.”

Each investment supports the “vital conditions for health and well-being,” as promoted by the U.S. Department of Health and Human Services.

“These funds empower resident-led solutions that dismantle systemic barriers and enable communities to thrive,” said Kate Dupont Phillips, executive director of Healthy Communities Delaware. “Our collective approach ensures that all Delawareans thrive, with no exceptions.”

HCD, a collaboration between the Delaware Community Foundation, DDPH, and the University of Delaware, currently funds initiatives in 15 communities through 21 communitybased organizations and coalition partners. These organizations receive annual support to advance their goals of improving vital conditions and building sustainable infrastructure.

BLS CPAs Earns 2024 Best of Accounting Belfint Lyons & Shuman, CPAs (BLS), a leading accounting firm, has earned

the 2024 Best of Accounting Award for providing exceptional client service. This marks the sixth consecutive year BLS has received this honor, which is awarded

by ClearlyRated based entirely on client feedback.

BLS earned satisfaction scores of 9 or 10 out of 10 from 91.5% of its clients, significantly higher than the industry average of 56%.

“We are incredibly honored to receive this award for exceptional client service, especially because it reflects our clients’ feedback,” said Anne Mary Kluska, CPA, CVA, BLS’ executive director of client services. “This recognition validates our team’s dedication and expertise in consistently meeting our clients’ needs. We are grateful for their trust and remain committed to providing the service they deserve.”

“I’m excited to introduce the 2024 Best of Accounting winners and share their verified ratings and reviews,” said ClearlyRated CEO Eric Gregg. “These firms raised the bar for excellence, and I couldn’t be more proud to celebrate their success.”

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CALL THE CHAMBER The State Chamber of Commerce staff works for you, serving our member companies and organizations statewide.

This State Chamber staff directory lists phone numbers and email addresses, as well as individual areas of responsibility.

If you need business assistance or information, please don’t hesitate to call.

Michael J. Quaranta President

Kelly Basile Vice President, Strategic Communications (302) 576-6564 kbasile@dscc.com

Danielle Blake Vice President, Member Engagement (302) 576-6571 dblake@dscc.com

Melissa Brayman Office Administrator (302) 576-6572 mbrayman@dscc.com

Regina Donato Manager, Program & Communications (302) 576-6567 rdonato@dscc.com

Ken Evans Account Executive (302) 576-6576 kevans@dscc.com

Damon Howard Manager, Digital & Print Advertising (302) 576-6579 dhoward@dscc.com

Tyler Micik Director, Public Policy & Government Relations (302) 576-6590 tmicik@dscc.com

Helana Rodriguez Director, The Partnership, Inc. (302) 576-6575 hrodriguez@dscc.com

Amanda Schimmel Manager, Marketing & Accounting (302) 576-6560 aschimmel@dscc.com

Kerri Welcher Events Manager (302) 576-6566 kwelcher@dscc.com

(302) 576-6585 mquaranta@dscc.com

C

DELAWARE STATE CHAMBER OF COMMERCE

64

1201 N. Orange Street, P.O. Box 671 Wilmington, DE 19899-0671 (302) 655-7221 www.dscc.com

Facebook: DelawareStateChamber Twitter: DEStateChamber Linkedin: Delaware State Chamber of Commerce YouTube: DEStateChamber Instagram: DEStateChamber

The Delaware State Chamber of Commerce is dedicated to promoting an economic climate that strengthens the competitiveness of Delaware businesses and benefits citizens of the state. Founded in 1837 as the Wilmington Board of Trade, the Delaware State Chamber of Commerce has a long history as the largest, most influential business organization in the state. The State Chamber is uniquely positioned to bring parties together to solve problems, create jobs, promote business, and improve the quality of life for all Delawareans.

Sep t em b e r / Oc t o b er 2023 | DELAWARE BUSINESS

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