City Resident Issue 30

Issue 30

NEWS AND KEY TOPICS FROM THE CITY OF LONDON

Autumn 2013

cityresident www.cityoflondon.gov.uk

School applications p4

New City homes p3

Red Cross Market p5 In this issue p2

Crossrail and the City p6

Help for carers p12

Caring for the environment

Showtime p14

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cityresident News

A new season in the City…

A new Lord Mayor’s Show, a new programme of events and lots of information about your community. Read how Crossrail is shaping the City’s landscape, find out about volunteering opportunities and what you can do to for a cleaner environment and a healthier you.

cityresident Public Relations Office City of London PO Box 270, Guildhall London EC2P 2EJ 020 7332 3099 pro@cityoflondon.gov.uk www.cityoflondon.gov.uk

cityresident is produced by the City of London, provider of local government, policing and a range of services for the Square Mile and beyond.

If you would like a summary of this newsletter in another language or an alternative format such as Braille, large print or audio tape, please contact us.

Crossrail and the City Europe’s largest construction project – Crossrail – is a brand new rail line connecting the City, Canary Wharf, the West End and Heathrow with suburban commuter services to the East and West of London.

When it opens in 2018, up to 24 trains per hour will operate between Liverpool Street and Paddington, and the journey time from Liverpool Street to Heathrow will be reduced to just 33 minutes.

Aside from reduced journey times both within London and to Essex, Kent and Berkshire, stations and transport links to and from the Square Mile will be

significantly improved. And when Crossrail starts operating from Farringdon station it will provide an important link between three of London’s airports – Heathrow, Gatwick and Luton.

Once the works are complete both Crossrail and the City Corporation are committed to ensuring that the spaces around the stations will return to normal as quickly as possible.

These upgrades, due to be completed by mid-2015, will accommodate the new Crossrail trains and also improve the interchanges with underground and suburban trains.

More information www.cityoflondon.gov.uk/crossrail www.crossrail.co.uk

Currently, major excavation work is taking place at Farringdon, Moorgate, Finsbury Circus and Liverpool Street to prepare for new ticket halls, platforms and mechanical equipment.

cityresident News From left, the Chief Executive of United Housing Jeffrey Adams, Rev Dr Martin Dudley, John Doherty, and Alderman Michael Bear

new home John said: ‘It’s ideal; the space is right, and I will feel safer, because at the moment there is always the possibility of stumbling.’

Omer, who has been on the City’s housing waiting list for several years, is very happy about his new living arrangements.

New flats for City estates Built by United Housing, as part of the £7.5m Middlesex Street redevelopment project, the first of 88 new and affordable homes to be built in the City since the 1970s have welcomed their tenants.

John Doherty 77, a retired maintenance engineer and Omer Tokhi (right), a 21 year old pizza shop manager, are really excited at

Like many young people in London, he has been living in overcrowded conditions, sharing a two-bedroom flat with his brother, his sister in-law and their four children. the prospect of moving in to their new homes.

A registered disabled person, John has been living with Spastic Paraplegia – a condition that affects his mobility by causing severe stiffness in his legs – since 2001. His condition has made living in his current 5th floor flat quite difficult. On receiving the keys to his

Registering to vote Elector registration forms have been delivered to all City residences as part of the annual update of the Electoral Register and Ward Lists. Residents must complete and return both forms.

To be eligible to register to vote you must be a British, Irish, Commonwealth or European Union citizen and over 16 years old (although you must be 18 or over to vote). Where forms are not returned, canvassers will visit to collect completed forms from you. They will ask you to fill them in while they wait, so that they can return them on your behalf.

In May 2014, European Parliamentary elections will be taking place. In addition there may also be Aldermanic or Common Council by-elections. If you are not registered, you will be unable to vote in these elections.

Edited Register – how does it affect me?

The persons and organisations who are entitled

organisation and they can use it for any

to receive a copy of the Electoral Register

purpose. This includes using it for commercial

(elected representatives, political parties, law

activities such as direct marketing. There are

enforcement agencies and credit referencing

also no restrictions on information contained in

agencies) is restricted by law. The law also

the Edited Register being displayed on internet

specifies what they can use the Register for

search sites.

(electoral purposes, law enforcement and credit referencing).

All electors are automatically entered on the Edited Register unless they opt to have their

However, a second version of the Register –

name removed from it. If you do not want your

called the Edited Register – is available for

details to be included you must opt-out of the

general sale. The Edited Register can be

Edited Register every year.

purchased by any person, company or

More information Electoral Services office 0800 587 5537 electoralservices@cityoflondon.gov.uk www.cityoflondon.gov.uk/voting

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cityresident Community

Post Offices in the City Post Office services in the City have undergone big changes in recent months, partly due to the large scale redevelopment in the area. Notice given to the Broadgate branch to vacate the premises, coincided with improvements to the service offered by the Houndsditch and Moorgate branches.

The branch at Moorgate has increased its capacity from six to seven counters, all of which offer postal, travel and financial services products.

Opening hours have also been extended from 8am to 7pm, Monday to Friday. This makes Moorgate one of the Post Office branches with the longest opening hours in the whole of London.

The branch management are also managing queues more effectively and have introduced a useful customer influx chart advising regular users of the busiest periods.

Houndsditch branch is located by the Artizan Street Library and Community Centre. With state-of-the-art facilities, this flagship branch now provides a comprehensive number of services from postal and financial to passport services.

Described as a ‘hidden gem’ by the Post Office, Houndsditch serves an increasing community of residents and small businesses in the East of the City. Opening times are Monday to Friday, 9am to 6pm.

The Post Office operates a third branch on Eastcheap (near the Monument) from 8.30am to 6pm, Monday to Friday.

There are also self-service Post & Go facilities located at 2A Tudor Street, near Blackfriars station.

More information www.cityoflondon.gov.uk/postoffices

Time for school applications Primary school Children born between 1 September 2009 and 31 August 2010 should start primary school in September 2014. Applications are open until 15 January 2014.

Junior school Junior school application is for children currently attending infant school or in Year 2 of primary school. Parents with children born between 1 September 2006 and 31 August 2007 can apply until 15 January 2014.

The provisional GCSE and A-level exams results from the City of London Academies in Islington and Southwark show significant improvements in the attainment levels of both schools.

After introducing major changes in the way the school is run, the City of London Academy Islington posted its best ever GCSE exam results, doubling its pass rates in the process.

This means top performing students were able to get places at top medical schools such as UCL, King’s and St George’s in London, while other successful students have accepted places to study courses ranging from English literature, geography, pharmacy to biomedical sciences at some of the top universities in the country.

More information www.cityacademy.co.uk www.colai.org.uk

The application deadline is 31 October 2013.

However, if you miss the deadline you can contact the School Admissions Service on 020 7332 1750.

Secondary school Children born between 1 September 2002 and 31 August 2003 will be attending secondary school in September 2014.

Excellent exams results for City academies

More information 020 7332 1002 www.cityoflondon.gov.uk/schooladmission

cityresident Community Tuesday 19 November 2013, 10.30am-8pm, Guildhall London, across the UK and throughout the world.

A British Red Cross Christmas Market Start your Christmas shopping in style, at London’s iconic Guildhall where the British Red Cross Christmas Market will be presenting over 100 stalls.

Each will offer a unique selection of items hard to find on the high street including designer bargains, vintage fashion, bespoke

jewellery. There will also be live entertainment, celebrity book signings, artisan food hampers and a mouth-watering array of food and drink including a champagne cream tea parlour.

Proceeds from the market will aid the work of the British Red Cross here in

The Red Cross helps more than a million people in the UK every year supporting them in emergencies, providing care in the home, and teaching life-saving first aid skills. Overseas, The Red Cross supports vulnerable communities from healthcare programmes in Myanmar to helping communities recovering from disaster in Haiti.

Save the date in your diary and take advantage of our late night shopping hours. Tickets – £5 including a glass of wine – are available on the day or can be pre-booked online.

More information Laura Deacon 020 7877 7606 LDeacon@redcross.org.uk www.redcross.org.uk/market

Happy Birthday Guildhall Library: The Library of London History On 21 October 1974 the library opened its doors for the first time in the Guildhall.

On the very same day, at 6pm the library will be marking its 39th birthday. Holding the first in a series of birthday lectures,

Professor Caroline Barron, will be speaking on “Guildhall and Other Early Libraries in London’.

More information www.cityoflondon.gov.uk/guildhalllibrary

Guildhall Library events Guildhall Library runs events on all aspects of London history, including evening author events, workshops and free afternoon talks.

The festive offerings for 2013 include n A series of basketry workshops, focusing on making your own gifts and decorations – 23 November n An evening event on the Curious History of Christmas Food – 12 December n An afternoon talk on Haunted London: A Christmas Ghostfest – 17 December with an associated walk on 20 December You can now book all events online.

More information 020 7332 1868/70 guildhall.library@cityoflondon.gov.uk www.cityoflondon.gov.uk/ guildhalllibraryevents

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cityresident Community

Victim Support in the City Becoming a victim of crime could have devastating effects. It could also have a major impact on your life even if you were involved indirectly or witnessed a crime.

crime or not or when the crime happened, Victim Support is here to help, listen, support and you.

Volunteers needed An independent national charity, Victim Support provides emotional support, practical help and information to victims of crime who live or work in the City. It’s not important whether you have reported the

More information 020 7724 6032 – Mon-Fri 9am to 5pm www.victimsupport.org.uk www.facebook.com/victimsupport @VictimSupport

If you would like to offer support to those in your community who have been affected by crime, a couple of hours a week is all you need. Get in touch to learn more and how to apply.

Investment scam: the ideal target Are low interest rates decimating your savings? Would you be interested in getting returns of over 8% Yes? Then you are the ideal target for investment fraudsters.

More information Citizens Advice Consumer Service 0845 04 05 06 www.citizensadvice.org.uk

City Advice If you’re concerned about work, money, relationships or housing, you don’t have to go it alone – City Advice can help. The

The City of London Trading Standards Service has seen a recent rise in commodity investment frauds being run from prestigious addresses.

information provided is free and confidential.

020 7392 2919 Text 07432 658083 city.advice@toynbeehall.org.uk www.toynbeehall.org.uk/cityadvice

The commodities vary from carbon credits, coloured diamonds, wine, gold to whatever the fraudsters can dream up next. They are after your life-savings.

A little bit of help for carers Do you help someone with n Washing, dressing or any other personal care? n Cooking, shopping, cleaning or laundry? n Reminders to take medication and/or attend health appointments?

n With letters or money issues, including financial paperwork or going to the bank/post office?

Without your help in any of these areas, would this person be able to be independent?

Even though you may not see yourself as a one, if you have answered ‘yes’ to any of the above, you may be a carer.

If you need practical and emotional support, information and advice, the City Carers’ Service runs a Carers’ Support Group on the second Tuesday of every month at 11am.

You can find them at Tudor Rose Court, 35 Fann Street, Barbican.

All City carers are welcome to attend.

Respite breaks can be arranged if you need support to attend meetings.

More information Elaine Fletcher 020 8206 7511 elainef@eldersvoice.org.uk www.eldersvoice.org.uk/whatwedo/ citycarersservice.php

Welcome to the Talkback section of cityresident where you can now read the news from the City of London Police. We welcome your feedback; if you have any queries or comments regarding

DON POLICE N O L F O Y IT FROM THE C S W E N R U O Y

the Talkback pages, then please email us at talkback@cityoflondon.police.uk

Three new teams handle community policing Community policing remains at the very heart of our daily duties to protect and serve more than 350,000 people who live in, work in or visit the City of London.

Following improvements in our structure, there have been changes in the way that we engage with our communities. Whilst some of the traditional community partnership meetings and surgeries remain, we are also engaging in a variety of different ways to ensure we are meeting your priorities.

Here’s an overview of the three teams and their areas of responsibility: The Residential team works with all those who live in the City of London and their objectives include: n Tackling anti-social behaviour and other quality of life and related residential issues. n Dealing quickly and efficiently with problems that arise. n Stepping up police patrols in the City’s residential areas.

Members of the team also attend various resident-led meetings such as youth groups and women’s groups to provide an informal policing input and offer support on issues that they are facing.

The Business team works with all small and medium sized enterprises such as shops, cafes, pubs, markets and churches. The team deals with local issues and concerns raised by businesses, with Officers and PCSOs aiming to increase awareness and co-operation between businesses and the police to reduce and tackle crime.

The team attends meetings within businesses such as security forums and management briefings to better understand the needs and concerns of our business community. We also provide a crime update, inform staff about current operations or address concerns or issues raised.

Other ways of keeping in touch with our business community include crime reduction roadshows, informal drop-in

surgeries, bike-marking services and outreach programmes.

The Street Intervention team has responsibility for tackling and reducing street crime and anti-social behaviour. The team also assists with issues associated with licensed premises. Officers and PCSOs also help raise awareness about crime prevention and regularly visit schools and work with police cadets.

For further information on the new-look community policing and to see the events calendar of upcoming meetings, events and surgeries, visit www.cityoflondon.police.uk

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talkback

Tackling online piracy A new police unit has been announced

by Intellectual Property Minister, Lord Younger, and City of London Police Commissioner, Adrian Leppard.

The Intellectual Property Office will provide £2.5m in funding over two years to a dedicated unit – the first in the world of its kind – to tackle online piracy and other forms of intellectual property crime and ensure that the UK stays at the forefront of intellectual property enforcement.

Around seven million people a month visit sites offering illegal content in the UK. Globally, it is projected that digitally pirated music, films and software will

account for losses of around $80bn – this is expected to rise to $240bn by 2015.

According to The Creative Coalition, the body representing Rights holders across the UK, if nothing is done about copyright infringement, up to a quarter of a million jobs in the UK could be at risk by 2015.

private sector partners so we can effectively target those who continue to illegally profiteer on the back of others endeavours.

In doing so, we will also be safeguarding jobs and protecting people’s personal and computer safety by ensuring they are not exposed to counterfeit goods and unauthorised copyrighted content.”

The Commissioner said: “Together we are creating an operationally independent police unit that will co-ordinate the national and international response from law enforcement and public and

Lloyd’s investment against fraud Lloyd’s of London is to invest more than £200,000 in the Insurance Fraud Enforcement Department (IFED) to show its commitment to tackling insurance fraud and its faith in the City of London Police unit.

Sean McGovern, Director, Risk Management and General Counsel, Lloyd’s said: “Insurance fraud is a crime which costs the industry hundreds of millions of pounds every year and impacts negatively on the vast majority of honest customers. We’re pleased to support IFED in helping reduce this crime.”

Lloyd’s funding comes midway through IFED’s second year in operation – the unit was launched in January 2012 – which means the market joins members of the Association of British Insurers in committing to finance the unit until December 2014.

City of London Police Commander, Steve Head, said: “Since launching IFED we have delivered on our promise to make England

and Wales a more hostile environment to commit insurance fraud.

“We have investigated millions of pounds worth of insurance scams, made hundreds of arrests, secured a growing number of convictions and, in the process, we are changing the public perception that insurance fraud is not a real crime with little chance of being caught and few consequences for those who were.

“Lloyds pledging funding provides further industry recognition that we have delivered for insurers and will enable us to make an even greater impact in the future by expanding our team and working with different insurers covering a variety of markets and products.”

From left, Mark Allen from Association of British Insurers, Commander Steve Head and Charlie Cowen from Lloyds of London

talkback

Joining forces to fight investment fraud Early this summer, police officers from the National Fraud Intelligence Bureau (NFIB) Disruptions Team visited City-based serviced offices with Trading Standards.

This was to offer practical advice to those who have fallen prey to unscrupulous criminals selling non-regulated investments or offering commodity investment packages with a view to defrauding members of the public.

Detective sergeant Carl Dempsey from the Intervention and Prevention Team said: “We visited five addresses as they had been identified as having their services used previously by fraudsters. A letter was handed to staff at the offices which in turn provided some really good feedback and intelligence and shows their eagerness to work with us. This clearly demonstrates the NFIB's exceptional partnership working."

Ways to avoid becoming the next Vishing victim Vishing involves a fraudster making a phone call to a potential victim, posing as someone from a bank or building society fraud investigation team, the police or another legitimate organisation such as a telephone or internet provider, in an attempt to obtain financial information.

Nearly one in four people in the UK have received a cold call requesting personal or financial information, potentially putting them at risk of becoming a victim. And 39% of people admitted they found it challenging to tell the difference between a genuine and fraudulent call.

n offers to come to your home to collect your cash, payment card or cheque book n anyone who asks you to purchase goods using your card and then hand them over for safe keeping.

n ask for your PIN n ask you to withdraw money to hand over or transfer money to another account, even if they say it is in your name

Never disclose your

n PIN number to anyone, including the bank or police n password or online banking codes n any other personal details.

SSC CA AM M

SCAM

Remember

n Criminals may already have basic information about you (e.g. name, address, account details), so do not assume a caller is genuine because they have these details or because they claim to represent a legitimate organisation. n If you are unsure about providing any information, or are suspicious or feel vulnerable, don’t be afraid to say no or terminate the call.

SCAM

SSC CA AM M

M SCAM

Be wary of

n unsolicited approaches by phone n cold callers who suggest you hang up the phone and call them back. Fraudsters can keep your phone line open by not putting down the receiver at their end

Your bank or the police will never

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talkback

Project Guardian City of London Police and partners, including British Transport Police, recently met with commuters at Liverpool Street Station to talk about Project Guardian – an initiative set up to help reduce sexual assault and unwanted sexual behaviour on public transport in the capital.

Sexual assaults and unwanted sexual behaviour go largely under-reported and the aim of the project is to increase awareness and confidence amongst the public to report this type of sexual behaviour to the police or members of staff. This focusses particularly on those offences which are often unreported, such as sexual touching, exposure, outraging public decency, lewd comments, leering and harassment.

The force takes any offence of this nature extremely seriously and all of the partners working on Project Guardian are committed to developing a transport network which is free from harassment and accessible to everyone.

All reports of all incident of a sexual nature will be taken seriously and should be reported to the police or a member of railway staff.

Text British Transport Police 61016 Freefone 0800 40 50 40.

For incidents which take place away from the rail network, dial 101, in an emergency, always call 999.

Annual Report The force has played its part in a momentous year (2012-13) as the nation celebrated Her Majesty The Queen’s Diamond Jubilee and the 2012 Olympic and Paralympic Games.

Overall crime levels in the City continue to be amongst the lowest in the UK and last year saw another reduction compared to previous years. Our national work combating fraud continues to expand and develop; we’ve also brought some of the UK’s biggest fraudsters to justice.

During this period, the force has been fundamentally restructured to ensure that we can continue to provide an efficient, effective and financially sustainable service to the City of London.

Look after your belongings A bag can disappear in seconds and often the thieves are out of sight before you realise it has gone.

Historically thefts increase when people are out enjoying what’s left of the good weather in cafes, restaurants, parks and bars as the countdown to Christmas begins. Also, with more people cycling to work, bikes have become another top target.

Over the next few months officers will be carrying out extra patrols in targeted areas.

Whilst their presence will provide a deterrent to thieves, officers will also be

offering advice how best to safeguard your property.

Detective Inspector Edelle Michaels said: “Every police officer in the force will play a part in this operation in order to prevent those visiting the Square Mile from becoming a victim of this type of crime. We want to send out a clear message that thieves are not welcome in the City. ” Never leave your personal belonging unattended and ensure your bike is always locked securely.

More information about the work we do with the community and statistical details can be found in the Annual Report, now available online. www.cityoflondon.police.uk

Follow us on Twitter @citypolice for recent news and updates or see our website cityoflondon.police.uk

cityresident title

Community

Tasnia, a pupil from the school, expresses her concerns about the environment.

Dear Sir / Madam I am writing this letter because I am worried about the air pollution in East London.

There is lots of dangerous pollution in this

Sir John Cass air quality footprint

part of London. Do you live here? If you do, then you can help stop the pollution from getting worse.

This summer the Pollution Team and ‘Friends of City Gardens’ spent a couple of days clearing the roof garden at Sir John Cass’s Foundation Primary School in Aldgate.

The aim was to re-establish a tranquil green area as part of the GLA’s Schools ‘Clean Air Zones’ Project. Next term the pupils will be planting air quality plants in the garden which will help trap airborne particles.

As part of this project, the Pollution Team and Global Action Plan also worked with the school to deliver air quality lessons.

The year 6 class monitored air pollution around the school, and investigated actions to improve air quality through travel and energy choices. The pupils developed awareness raising material and produced an energetic film to let you know what they found out and how we can all reduce our ‘air quality footprint’. You can watch the film on the City of London website below.

You can cycle to work. This would help the environment and ease traffic, which is good for several reasons, like ensuring a quicker journey, using less fuel, also you can use public transport depending where you work, or you can use the bus.

If your workplace or school is close to you then you could walk there, also you would feel

Air pollution in London can have a serious impact on health, with children and the elderly being the most susceptible. With 2013 being the European Year of Air, empowering young children to make a difference in this way has been a rewarding project for the Pollution Team, pupils and school staff.

much healthier than before.

If you do not stop this, then several children would be affected by the bad air. You can help once again. You can change the air quality. You can help reduce the amount of cars in East London.

Tasnia, Age 11

More information www.cityoflondon.gov.uk/air @_CityAir www.friendsofcitygardens.org.uk www.globalactionplan.org.uk

Time for another Give and Take Day This is a fantastic opportunity to give away

2014 from 10am to 3pm. You’ll never know

items you no longer want or need, in

what you may find. Or want!

exchange for items you do. And the best part is… it’s all free! Come to Golden Lane

More information

Community Centre on Saturday 18 January

www.cityoflondon.gov.uk/giveandtake

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cityresident title Environment

No junk mail, please Register with the Mailing Preference Service (MPS). This a free service to help residents remove their names and address from mailing lists used by the marketing industry.

Did you know that the average household in UK receives around 650 pieces of junk mail each year? This accounts for 4.4% of the UK’s annual consumption of paper and board.

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Here are a few easy steps to stop junk mail and ensure paper is not wasted unnecessarily.

Register for free with the Royal Mail Opt Out to stop all unaddressed mail distributed by Royal Mail Door to Door scheme.

Send your name and address at optout@royalmail.com or call 01865796988.

Place a “No Junk Mail” sticker on your letter box. To order a free sticker contact recycling@cityoflondon.gov.uk or pick one up in one of the City’s libraries.

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Thomson Local – call 012 5255 5555 or email info@thomsonlocal.com BT Directory – call 0800 800 150 or email directory.products@bt.com Reducing junk mail can also prevent your personal details getting into the wrong hands helping to prevent identity theft.

If you have internet access at home you can normally request to receive your bank statement and utility bills on line instead of by post.

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Stop the delivery of telephone directories contacting the provider: Yellow pages – call 0800 671 444

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Passionate about the environment?

If you care about the air we breathe, the City Corporation is looking for Air Quality Champions in the Mansell Street and Barbican areas. You will be part of our volunteer network monitoring air quality in the areas of the Square Mile you care most about. The aim is to start monitoring from this autumn.

More information Ruth Calderwood ruth.calderwood@cityoflondon.gov.uk

The Recycling Team at Lord Mayor Show For the first time in nine years the City of London Recycling Team will have a float in this year’s Lord Mayor Show! Come along and see us making a noise about recycling in the City with a rapping wheelie bin robot and drumming binmen and women!

Saturday 9 November from 11am

cityresident title

Lifestyle

At a glance

Sports Development

Here is a selection of services provided by

csd-col@fusion-lifestyle.com

Sports Development – contact us to find out

www.facebook.com/Fusion in the City

more – see right.

@Cityofsport

GP Referral

Golden Lane Sport & Fitness

Personalised programmes, class and

020 7250 1464

gym sessions

gllc-sales@fusion-lifestyle.com

Over 50’s

www.goldenlanefitness.com

020 7324 1667

Young at Heart, low cost sport, exercise and socials

Adults City of Sport, Golden Lane Sport & Fitness classes, gym and swimming

Events Volunteering opportunities, City Dip,

A website for wellbeing

Swimathon and football

Youth activities The City’s new health website is a handy way to for you to find out what medical services are available in and around the City. These include GP surgeries, accident and emergency, minor injuries walk-in clinics, dentists and opticians and specialist health services available.

London Youth Games, afterschool clubs, Mini Marathon, Community Sport, boxing, football and gym sessions

Stoptober is back!

Stoptober – the 28-day national stop smoking challenge – has returned this month.. Stopping smoking for 28 days means you’re five times more likely to stop for good.

How to take part

Lots of smokers are making October their Stoptober and using free, local NHS Stop Smoking Services to help them quit.

Drop in to your local pharmacy in the City or to any free drop-in clinic n Guildhall (North Wing) EC2V 7HH every Wednesday 11.30am-2pm n Portsoken Health Centre, 14-16 Little Somerset Street E1 8AH

every Friday 12-2pm

We’re supporting you all the way

As soon as you join Stoptober, you’ll start receiving as much – or as little – support as you want to keep you on track. Support is free and includes n A Stoptober pack full of information and resources n A 28-day mobile phone app and a text message service providing motivational pick-me-ups n Tools and tips to help you cope.

More Information 0800 169 1943 / 020 7882 8230 smokers-clinic@qmul.ac.uk www.smokefreecityandhackney.nhs.uk www.smokefree.nhs.uk/stoptober

A lot of focus in the area of healthcare is on preventative measures: taking care of yourself is one of the best ways of avoiding health-related issues. With this in mind, the website offers a range of public health services, from assistance to help you stop smoking, avoid stress and anxiety to advice on healthy eating. Lists of leisure centres and City gyms are also included.

Other services can help with a much broader idea of wellbeing (addressing both emotional and physical problems) and include help with your finances, social care services and domestic violence.

More information www.city-health.org.uk

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cityresident Culture title

Guildhall Art Gallery Victoriana: The Art of Revival

Guildhall School of Music & Drama presents

Until 8 December

Guildhall Art Gallery hosts the UK’s first major exhibition looking at Victorian influences on contemporary art in all its forms, including pieces created especially for the show.

Admission is £7, concessions £5, City residents free and a special programme of associated events includes n 17 October and 21 November – free tours led by the curatorial team starting on the hour, 11am-4pm n 22 October to 26 November – Tuesdays 2pm: the Victoriana on Film season, in association with Birkbeck College.

Screenings are free at Birkbeck Cinema, 43 Gordon Square WC1H OPD n 26 October – 6-10pm: the Victoriana late view. Guildhall Gothic is a Victorian

Chekhov season

n The Seagull n The Three Sisters Alumni Recital Series

n Thomas Adès & Friends n Anne Sofie von Otter & Friends Jazz performances

n The Dankworth Family with Guildhall Jazz Band

n EFG London Jazz Festival Geoff Gascoyne 50th birthday concert

knees-up in the rarely-opened medieval crypts of Guildhall. Admission £10, £12 on the door – book at www.guildhallgothic.eventbrite.co.uk

More information Admission tickets from £10 Barbican Box Office 020 7638 8891 www.gsmd.ac.uk/events

More information www.cityoflondon.gov.uk/victoriana pinterest.com/visitthecity

6-17 December 2013

Spitalfields Music Winter Festival Warming up the winter evenings with sounds familiar and unusual, Spitalfields Music Winter Festival returns this December.

As ever, the festival opens up the historical and hidden corners of the Spitalfields area, filling them with a mix of early musical masterpieces and new sonic explorations.

Highlights include n an intimate performance in the Tower of London with Bach’s Little Organ Book n an opera presented in a desk; a new sitespecific work from visual artist Geraldine Pilgrim n a new collaboration between Britten Sinfonia and Norwegian guitarist Stian Westerhus n seasonal splendour in Christ Church Spitalfields from The English Concert and The Sixteen.

More information Tickets from £5.

Box Office 020 7377 1362 www.spitalfieldsmusic.org.uk/whats-on www.facebook.com/spitalfieldsmusic @SpitsMusic

Another year, another Lord Mayor’s Show One of the most popular annual events in London for almost 800 years, the Lord Mayor’s Show is back on Saturday 9 November at 11am.

Find details and timings of the procession on the Lord Mayor’s Show website. Up-to-date information is available through our social media channels.

More information www.lordmayorshow.org/residents www.cityoflondon.gov.uk/lmshow www.facebook.com/TheLordMayorsShow @lordmayors_show

cityresident Autumn Winter highlights Join Visit the City on

and sign up to our monthly eshots at www.cityoflondon.gov.uk

Saturday Food Market

Admission £10, concessions £9

battlements of London’s most

Bishopsgate, Lime Street,

Ongoing – 11am-5pm

www.museumoflondon.org.uk

iconic landmark.

St Mary Axe, Great St Helen’s

Admission prices may vary

and Undershaft.

www.toweroflondonicerink.com

See on-street artworks by world-

One New Change Pick up fresh produce such as

Monster half term activities

Argentinian empanadas, Chinese

26 October to 3 November

dumplings and much more from

Museum of London

Dates and Designs

Free to view anytime

this popular food market.

Help make a giant monster

23, 24, 27, 30 & 31 December

www.cityoflondon.gov.uk/

Admission free

puppet, learn about the

Bank of England Museum

sculptureinthecity

www.onenewchange.com

City dragons, get creative with

Draw your favourite Museum

famous artists.

arts and crafts or discover

exhibit on a calendar to

See more event highlights in the

The Cheapside Hoard:

London’s history and find

take home, choosing from

Autumn and Winter in the City

London’s Lost Jewels

hidden monsters.

banknotes, gold bars, coins or

guides. Pick up a free copy from

11 October to 27 April

Admission free

the old iron chest.

the City Information Centre, City

Museum of London

www.museumoflondon.org.uk

Admission free

libraries and Guildhall reception.

www.bankofengland.co.uk/

www.cityoflondon.gov.uk/

museum

whatsoninthecity

Discover the secrets of the Cheapside Hoard in this major

Ice at the Tower

new exhibition of extraordinary

16 November to 5 January

and priceless late 16th and early

Tower of London

Sculpture in the City 2013

17th century jewels and

Celebrate the festive season with

Until May 2014

gemstones.

a spot of ice skating under the

Around St Botolph without

St Lawrence Jewry Esterhazy Singers Concert

City of London Boys

Tuesday 5 November – 7pm

School Concert

Admission £12.50 in advance, £15

Thursday 14 November – 1pm

on the door. Concert of

Admission free. An annual event

Renaissance polyphony.

which showcases young talents

ECHO Rising Stars

www.esterhazysingers.com

from the school

From 20 November, taking place monthly until May 2014

exceptionally talented artists

“The Magic Flute” Opera

The Lord Mayor’s Carol Service

Thursday 7 November – 7pm

Monday 23 December – 5.30pm.

The series takes place in Milton

Europe’s greatest concert halls,

Admission £50 (in aid of

Admission free.

Court, the Guildhall School of

offering them the chance to

St Lawrence Jewry Church)

The Annual Carol Service for the

Music & Drama’s beautiful, new,

perform programmes of their

Mozart's fantastical opera,a tale

Lord Mayor and her Consort with

state-of-the-art concert hall,

choosing at Europe’s most

of magic, power and love, music

reception in the church

a great addition to the existing

prestigious concert venues.

as enchanting and spectacular

afterwards

venues for classical music at

as the plot is mysterious.

the Barbican.

Ticket enquiries

More information

robin.neill@stjohnschambers.co.uk

www.stlawrencejewry.org.uk

or PReeve@albion-ventures.co.uk

hand-picked by the directors of

More information Admission: £10, concessions £8

Founded in 1995, the series

Barbican Box Office 020 7638 8891

presents recitals by young,

www.barbican.org.uk

15

16

cityresident A to Z of service providers General enquiries

Public Relations Office

020 7606 3030

City of London, PO Box 270, London EC2P 2EJ 020 7332 3099 pro@cityoflondon.gov.uk

Access Team

Hackney

Elections

Museum of London

020 7332 1995

020 8525 5440

0800 587 5537

020 7001 9844

Adult learning and education

City of London Academy

Environment and planning

NHS Direct

020 7332 3928

Islington

020 7332 1710

0845 4647

Adult social care,

020 7226 8611

Environmental Health

Parking

support and wellbeing

City of London Academy

020 7332 3630

020 7332 1548

020 7332 1224

Southwark

Family and children's service

Registrar

Outside office hours

020 7394 5100

020 7332 1002

(births, deaths & marriages)

Emergency only

City of London Freemen’s School

Golden Lane Estate Office

020 7527 6350 / 6351

020 8356 2346 / 2345

01372 277933

020 7253 2556

Shoe Lane Library

Artizan Street Library and

City of London Information Centre

Golden Lane Sport and Fitness

020 7583 7178

Community Centre

Walk in only

020 7250 1464

Sir John Cass Primary School

020 7332 3810

City of London School

Green spaces

020 7283 1147

Barbican Centre Box Office

020 7489 0291

020 7374 4127

Smithfield Market

020 7638 8891

City of London School for Girls

Guildhall Art Gallery

020 7332 3092

Barbican Estate Office

020 7847 5500

020 7332 3700

Spitalfields Market

020 7029 3958

City Police

Guildhall Library

020 8518 7670

Barbican Library

020 7601 2222

020 7332 1868

Sports and Community

020 7638 0569

Police Emergency

Guildhall School of Music & Drama

Development

Barts Health NHS Trust

999

020 7628 2571

020 7250 1464 ext 298

020 3416 5000

Police Non-emergency

Healthwatch

Street cleaning

Billingsgate Market

101

030 0068 3000

020 7606 3030

020 7987 1118

City Property Advisory Team

Housing and general enquiries

Streetworks – Traffic Management

Barts Minor Injury Unit

020 7332 3496

020 7332 1750

020 7332 3553

020 3465 5869

CityAdvice Line

Leadenhall Market

Toynbee Hall

Cass Child and Family Centre

020 7392 2919

020 7929 1073

020 7247 6943

020 7626 6315

Council tax

London Metropolitan Archives

Trading standards

Cemetery & Crematorium

020 7332 1882

020 7332 3820

020 7332 3406

020 8530 2151

Council tax benefits

Middlesex Street Estate Office

Waste and recycling

City Business Library

020 7332 3937

020 7247 4839

020 7606 3110

020 7332 1812

Disabled parking permits

Moorfields Eye Hospital

City of London Academy

020 7332 1548

020 7253 3411

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eBooks Did you know that if you are a City of London Library member you can now borrow from an extensive collection of eBooks?

www.flickr.com/cityoflondoncorporation Currently, there are nearly 3,000 fiction, non-fiction and children’s titles to choose from and new titles are being added all

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of the time. All you need is your City of London library card.

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More information www.cityoflondon.gov.uk/ebooks