Service Design Portfolio

DENIZ DESIGN YANIK PORTFOLIO

Copyright © 2018 by Deniz YANIK All rights reserved. This portfolio or any portion thereof may not be reproduced or used in any manner whatsoever without the express written permission of the publisher except for the use of brief quotations in a portfolio review.

WORK EXPERIENCE DesignGang Network s.n.c.

Turin,IT

Industrial Design Intern

Participated various projects such as product, graphic design, and industrial design

BirStudio

Ankara,TR

Design Instructor

Worked as basic design instructor for elementary kids

Middle East Technical University

Ankara,TR

Student Assistant

Worked as teaching assistant

Crystal Industrial

Antalya,TR

Manufacture Intern

Responsible for materials and mass production line

EDUCATION Middle East Technical University

Ankara,TR

BID Industrial Design 2014 - 2019

Deniz YANIK Industrial Designer dnzyanik@gmail.com +90 530 464 32 96 issuu.com/denizyanik

Politecnico di Milano

Milan,IT

Exchange Student 2018-2019

AWARDS Design Turkey Conceptual Design Award

Design Turkey 2019

Istanbul,TR

National and Regional Winner of ^TAK’s University Students’ Research Projects Competition “Healthcare Field” Tübitak

Ankara,TR

2019

Winner of Environmental Toy Design Competition

ĔºĔÐ Technical University “Protek” 2019

Istanbul,TR

SKILLS & LANGUAGES Free-hand Skecth

Axure

User Research

Turkish

native

Adobe Ps

Rhinoceros

German

elementary

Fusion360

Adobe Ae

UX methods

Clay modelling

Adobe Illustrator Keyshot

Rapid Prototyping

Mind-mapping Marvel

Mockplus

English Italian

fluent basic

ARCUS Team Members Cansu Özmen Daniela Barillà Mon-Shiuan Lee Niyati Jain

Collaboration with 2021

A self-operating service system which enables co-creation of new neighborhood values and identity through cultures in Dergano

RESEARCH AND PROBLEM IDENTIFICATION Literature and Field Research Dergano is one of the neighborhood in Milan, Italy. The area was an industrial disctrict in mid-twentieth century however, the neigborhood transformed in to residencial area where Italians and immigrants live together.

Dergano is a multicultural neighborhood. In our research, we found there is no direct integration between the people who has different ethnicities in Dergano. Moreover, the knowledge exchange is limited in family scale where young generations inherent less and less knowledge about their origin cultures. After transformation to residential area, Dergano became less visible and important in Milan. Creating a new identity is vital for this neighborhood.

Interviews We made interview sessions with citizens of Dergano to understand their context. While interviewing them, we saw some possible problems and opportunities.

“That would be very interesting, to value everyone, to respect diversity and every culture”

“Consequently I have also learned something in Arabic, without knowing the real language”

“Their is no place for teens like us to hang out or do interesting activities”

Outcomes The inclusivitiy of different ethnicities and cultures is key to create a sustainable system.

Inclusivity

Building bridges between younger and older generations is beneficial

Knowledge Exchange

Lack of multifuctional spaces around Dergano makes young generation to spend less time in Dergano.

Lack of free space

IDEA GENERATION We chose a landing space in Dergano to create physical encounter in to make citizens experience our services at best.

Dergano, Milan

Landing Point The landing space is abandon space between high schools, middle schools and 2 metro station which makes it accessible by everyone.

In Dergano, The most populated cultures are; Italians

Eygptians

Chinese

Bangladeshis

Outcomes Giving younger citizens responsibility to organize cultural activities is significant.

Young Empowerment

Visual and verbal communications are interesting aspects of a culture.

Cultural idioms and patterns

To store cultural heritage, a digital archive is necessary

Physical Activity

SERVICE GENERATION Light Personas

AALIA AMBASSADOR Age: 18 Location: Dergano, MI Education: Highschool

OLIVIA MENTOR* Age: 65 Location: Dergano, MI Education: Bachelors’ Degree

MARCO VOLUNTEER* Age: 15 Location: Dergano, MI Education: Highschool

“I am from Bangladesh but Italy is my home.”

“I can tell you all about Dergano.”

“I want to engage in socializing activities.”

She wants to connect with her origin culture stronger and meet with other cultures.

She wants to share her wisdom with younger generations.

He wants to express himself with crafting and show to others. *for more information about personas, please contact me via mail.

SERVICE GENERATION Detailed Persona

“I am from Bangladesh but Italy is my home.”

AALIA AMBASSADOR Age: 18

Interests:

Location: Dergano, MI

•

Learning new languages, ex. Spanish

Education: Highschool

•

Being organized

Occupation: Student

•

Team activities

Family : Living with parents and grandparents

•

Managing student events in school

Language: Bengali, Italian, English Activties: Biography: She is a Bangladeshi girl,

•

Practicing Spanish with her friend

who studies in public high school. Her

•

Hanging out with her friends at park

grandparents immigrated Italy in 1975. She

•

Involving in voluntary activities

was born and raised up in Dergano along with her younger sister. Her best friend in class is

Goals:

an Italian girl named “Valentina.” She is very

•

Introduce Bangladesh culture to her friends

outgoing and would like to interact and teach

•

Being fluent in Spanish to speak with shop

people who is younger than her.

owers •

Involved in non-school activities

Bangladeshi Girl, 2021, unsplash.com

Painpoints: •

Feeling of not belonging to Italy nor her

Wishes: •

origin because she has never been in Bangladesh • •

•

Having no extracurricular activities at

Having activities with her friends after school without traveling somewhere far

Dimensions:

Having outdoor places in Dergano to spend

Digital Literacy

time with her friends

school or outside of school

•

Being closer with Italian friends in her class

Having few things in common with her

•

Knowing more about Bangladesh and its

grandparents because she was raised in

culture to have more topics to talk with her

Italian culture.

grandparents.

Self Expression Cultural Openess Leadership

SERVICE GENERATION CJM of the Persona AALIA AMBASSADOR

SERVICE DETAILS Entity To connect different people living in Dergano, we propose ARCUS. It visions an inclusive and dynamic neighborhood where different cultures are appreciated and preserved, where the youth's vitality is joint with other generation's knowledge through social interactions.

The system is inspired by the architectural structures of arches which connect different parts to create a strong construction.

Arcus system provides;

Activities

Tree diffrent activities are provided which are mainly related cultural interactions.

Space

The landing space is provided to do activities as open space which is managed by ARCUS

Digital Platform

Digital platform is provided to create connection between people and activities as well as archives.

SERVICE DETAILS ARCUS Management System ARCUS is managed by 4 teams.

Promotion Team is responsible for administrative and commercial aspects which are paid employees.

Language, Narration, and Expression Teams are includes young citizens between 14-18 years old who are called ambassador and older citizens who are called mentors. Each activity is organized by related team. Mentors help ambassadors with their wisdoms.

Ambassadors and mentors are volunteers who live in Dergano.

PROMOTION TEAM

ACTIVITY TEAMS

LANGUAGE TEAM PROJECT MANAGER

SPACE OPERATOR

ARCHIVIST

Collaborator relationship development/ maintenance

Consult space usage between activities

Platform updating

MENTOR

AMBASSADOR

Sponsorship development/ maintenance

Open/ close/ clean/ rearrange the area

Content building

Guidence

Host Hang A Lang

Assistance

Manage wall of idioms

NARRATION TEAM MARKETER Brand promotion

MENTOR

AMBASSADOR

Promotion of events

Guidence

Host Storytangling

Assistance

Selection of topics

EXPRESSION TEAM UNITS OF HUMAN RESOURCE: FULL-TIME EMPLOYEE PART-TIME EMPLOYEE CONTRACTOR VOLUNTEER

MENTOR

AMBASSADOR

Guidence

Host Macramesh

Assistance

Manage recycled materials

SERVICE DETAILS ARCUS Stakeholder System Relationships between Arcus and different stakeholders can be identified in the service system map.

It includes both internal structure, starting from the landing point- ArQ, and external collaboration which extends from community to a city scale of Milan.

RELATIONSHIP Information Flow Financial Flow Material Flow Labor Performance Space Usage STAKEHOLDER People Local Activity Institution Arcus LEVEL OF INVOLVEMENT High Moderate Low

SERVICE DETAILS Promotion Team Services Promotion Team provides accebility for ARCUS. They create commercial posters for the neighborhood to gain attention of prospective participants.

Italian Culture Bangladeshi Culture

Chinese Culture Egyptian Culture

They place signages on strategic points in Dergano to direct people to ARCUS landing space.

They upgrade the digital archives of ARCUS. The sources of the archives come from the activity outcomes.

SERVICE DETAILS Hang a Lang Activity and Language Team Language Team organizes the Hang-a-Lang activity* which is oriented around cultural integration by learning different languages, especially through idioms.

The similarities between idioms of different languages contribute to the engagement of people.

During the workshop, participants can pick up an idiom/ a word as a topic to talk about. They share their thoughts on the topic reflecting their own culture.

The outcome of the session is to come up with a new idiom and display it on the wall of idioms as well as archived on ARCUS web page.

*for service blueprints, please contact me via mail.

SERVICE DETAILS Storytangling Activity and Narration Team Narration Team organizes Storytangling activity* which brings young generation and elderly people together.

During workshop, tellers share diverse stories about either their culture or the neighborhood.

Younger participants listen to them and at the end of session they create their stories based on told ones but from their own perpectives.

The outcome of the session is new stories which is archived on ARCUS web page. *for service blueprints, please contact me via mail.

SERVICE DETAILS Macramesh Activity and Expression Team Expression Team organizes Macramesh activity*. It is a cultural pattern and craft workshop in order to express cultural values through patterns and colors. Because patterns are elements that transmit messages that belong to cultures and history.

During workshop, patterns from different cultures are used as trigger of curiosity among young participants.After that, they apply these patterns on to recycled construction meshes with the help of artists who assist the workshop. Later, these meshes are placed in the construction sites or specific spots to highlight in the neighborhood.

Egyptian pattern

Chinese pattern *for service blueprints, please contact me via mail.

SPACE DETAILS ARCUS Landing Space ArQ ARCUS provides an open space in neighborhood with collaboration of citizen of Dergano. It also create a new identity for Dergano with its cultural patterns and idioms.

IO

UD ST

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LE

I TO

COLONNADE

PASSAGE WAY MESH STORAGE

GREAT AISLE

STORY TANGLING MACRAMESH

PARLOUR

HANG A LANG FORUM

TERRACE

MEETING POINT FREE ACTIVITIES

PA R

LO

UR

GR

EA T

CO

LO

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AD

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AI

SL

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DIGITAL PLATFORM ARCUS Digital Service The website of Arcus is an archive for outcomes of three activities so that people can always access to diverse cultural elements.

Besides that, it is also a tool for events’ information and sharing among residents in neighborhood.

The event section has the list of information about date time and location of an event.

Idiom archive section has the list of idioms and their meanings as well as new phrase/idiom add tool.

For promo video of ARCUS; Story archive section has the list of stories from Storytangling activities.

VOXEE AWARDS

Collaboration with 2019

Device offering games for 5-7 years old children with auditory processing disorder (APD) to facilitate their therapy

RESEARCH AND PROBLEM IDENTIFICATION Literature and Field Research Auditory processing disorder (APD) is a neurological hearing problem that affects about 5% of school-aged children.Kids with APD do not have organic (mechanic) problems in their hearing systems.

In the therapy products market there is no specific solution to demands of the kids to facilitate their therapy.

40% of kids with APD comes with sensory integration .

Known therapy methods: Storytelling, Repeat games, filling blanks, Phonem games,Wii, Xbox, rhythm games.

Symptoms

APD

Talking defection in noise

Auditory perception defection

Sound location distinguising defection

Word frequency, phonem understanding defection

Slow processing defection

Outcomes Scheduled therapy is effective therefore doctors prepare weekly program.

Kids with APD tent to play individually.

Therapy of APD is mostly done at home with multi-sound approach.

Repetition

Gamification

multi sound sources

IDEA GENERATION Idea Generation Chart Sketches and Mock-ups

Quick sketches with S.C.A.M.P.E.R method

User test with quick mock-ups

Ideation renders

Outcomes

Multifunctional

Real Life Experience

Physical Activity

SERVICE DETAILS Voxee Stakeholder and Service Map Voxee is the name of the product and also the name of the whole system.

Society games levels according to re e therapy comm Updat ends ualization and re s i v a t a d e h t o t comm Access ends

Family le c

st

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Doctors and Audilogists

cond itions

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Child with APD

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SERVICE DETAILS Voxee System Map Voxee has B2B business model where the customers purchase Voxee from different stores. However, customer service is supported by Voxee itself.

Regular updates, data transfer and Voxee Digital Customer Support

Voxee production with recycled materials

Repair

Return

Customer Support

Supply

Delivery

Purchase

Purchase and Customer Support Regular check-ups and data monitoring

Manufacture

Main Providers

Hospitals and Rehabilitation Centes for Special Kids

Main Users

PRODUCT DETAILS Voxee Modules

Vox modules are main device to interact with Voxee and there are 4 of them.

Remote controls the functions such as turn on/off, volume and level control.

Charger is a conduction charging station that is also used configuration of the Voxes.

Metal conductors are placed under each Vox module to be charged when they are stored.

Voxes are stored one of the top of each other and charge together.

Vox has two functional areas one for selecting the game and the other for playing.

PRODUCT DETAILS Voxee Modules 1.Speaker Protector HDPE Sheet punch 2.Game Disk HDPE Injection moulding

3.Upper Protector PP Injection moulding

4.Speaker

They sense the locations of each module and communicate.

5.Upper Body HDPE Injection moulding

Vox modules create sound between 10 dB and 80 dB. These are the limits of sound that human ear can hear normaly.

6.Motherboard 7.Battery

The sound is used to analyse whether children understand the commands of Voxee while playing or not.

8.Gyro Sensor 9.BLE Sensor 10.LED 11.Membran Touch Sensor 12.Game Pad EVA Foam Injection moulding

13.Lower Body HDPE Injection moulding 14.Conduction Feet SILVER

They give feedback whether distance is sufficient to facilitate therapy or not.

Red light indicates distance is not proper, green indicates it is proper. In addition, blue light indicates that weekly games are updated.

Inner parts of Voxee

PRODUCT DETAILS Therapy Games Each module comes with two different games focusing different conditions.

Voxnote & Voxtory

VOXNOTE

Voxlocate & Voxwap

VOXLOCATE

Voximal & Voxercise

VOXIMAL

Voxum & Voxpell

VOXUM

Voxnote is a note repeating game to facilitate children therapy focusing on sound pitch level differences.

Voxlocate is a sound location game that helps developing locating sound sources in real life.

Voximal is a audio macthing game with sound of animals and nature elements.

Voxum is a game focusing on mathematical learning.

Expected developments are analysing of different pitch of notes, and differentiate frequencies of sound,shot-time memory and gross motor sklls.

Expected developments are understanding end location of sound source and fine motor skills.

Expected developments are short-time memory, sound matching, differentiation of similar sounds.

Expected developments are improving math learning skills and reasoning.

VOXTORY

VOXWAP

VOXERCISE

VOXPELL

Voxtory is a story telling game to facilitate children therapy focusing on main sound and background noise.

Voxwap is therapy game with compound words to help children to understand such words.

Voxwap is physical activity game that focusing on exercise with audial commands.

Voxpell is a spelling game focusing on phonems and syllables of a word.

Expected developments are focusing on a specfic sound in background noise and create meaningful relations in a text.

Expected developments are understanding compound words and combine two different words in to one.

Expected developments are understanding instruction to help learning problems and gross motor skills.

Expected developments are differentiation of similar phonems and improving language skills.

PRODUCT DETAILS Interfaces

Marry Evans

VOXEE

Marry Evans

ACTIVITIES ACTIVITIES

Username Password

WEEK 1 ANALYSIS

WEEK 2

Voxee has a smart phone application called VOXEE APP that helps parents to update Voxee weekly, to contact with their doctor, to get further info about APD and to communicate with other parents who have APD children.

WEEK 3

Sign In

MY DOCTOR

INFORMATION

WEEK 4 WEEK 5

New Member?

Sign Up

Each week has different games and different levels according to development of the children. Parents can learn easly how to play games and what are the gains from specific games. There is a Analysis section which shows the process of the children. Game data analysis supports to observe succes and fails. With this data, doctor can suggest further exercises to children.

Marry Evans

Marry Evans

Marry Evans

ACTIVITIES

ACTIVITIES

ANALYSIS

WEEK 1

WEEK 1

Description:

This week games are focused on location detection for your kids development.

Games:

Gains:

Development of front lob neurons and easy sound locating.

DAILY

WEEKLY

VOXTORY Description:

Story game is a storytellling exercise weekly different stories are told with background noice and ask question to children about the story.

Most played game: Locate Succes rate: %95

Development of front lob neurons and short time memory skills.

Total time spend: 110 mins

Gains:

Less played game: Story Succes rate: %30

MONTHLY

PRODUCT DETAILS Usage Scenario

Parents can update Voxee weekly.

Children locate Voxes according to light feedback in their room.

Children can turn on Voxee with Remote.

Children can select from eight games.

They are able to play with their every limp.

After therapy session, children store Voxes on charger for next usage.

FINALISATION

PETAMOR Team Members Beste BOZD$Î ÚUHP 0(RT

2018

Mobile application which supports the well-being of the veterinarians who work night shifts

PET AMOR

RESEARCH AND PROBLEM IDENTIFICATION Literature and Field Research According to literature research, there are three main problems of veterinarians.

Physical and mental health

Performance

Safety

User Research Methodology Diary

Shadowing

Post Interviews

Prioritisation of cases is significant.

Mobil devices are appropiate for rush hours.

Communication is the key to solve problems.

USER RESEARCH RESULTS Promoting communication experience between veterinarians and pet owners while motivatting veterinarians

Affinity Diagram and Empathy Map

CONCEPT GENERATION Design Directions

Documentation of info of pets to examine the progress of them

Lack of systematic solution for appointment system

Making easy to explane medical treatments to pet owners

Initial Design Ideas (S.C.A.M.P.E.R)

Two different app to help both veterinarians and pet owners.

PRODUCT DETAILS Low Fidelity Wireframes App for owners

App for vets

User Tests

PRODUCT DETAILS High Fidelity Wireframes App for owners

App for vets

PRODUCT DETAILS Information Architecture

Typography and Color Palette

Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz 1234567890 ROBOTO Font

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FINALISATION OF OWNER APP

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Bazen rüyaların gerçek olsun istersin, Bazen de yaşadıklarının rüya olsun istersin. Gerçek olsunistediğiniz tüm rüyalar sizi bulsiyi akşamlar

Kusursuz

Harika Başarılı

Sabırlı Güvenilir

UNDA TEKA Team Members Selin HEYBELI ,UHP 7$þ}, Nilay YILDIRIM

Collaboration with 2018

Product family of safe and functional vitroceramic cooktops

RESEARCH AND PROBLEM IDENTIFICATION Literature and Field Research For literature research, smart kitchen and current trends are examined in order to understand the needs of user.

For user research, interviews and observations are examined in order to understand interaction between products and user.

According to smart kitchen trends, digital interaction stimulates real life experiences.

“Using cooktops requires familiarity to some extend.” an interviewee

Problems deduced from researchs: Easy Pre-Lerning Steps

User Privacy

Multitask Activities

User Safety

IDEA GENERATION Idea Generation Chart Sketches and Mock-ups

Affinity diagram method is applied to analyse the data which is gathered by reseraches.

The topics are created from affinity diagram and different concepts are designed.

Further sketches and mock-ups are made to illustrate usage scenario. Interfaces are made for two different type of different sized cooktops.

Outcomes: Heat Wave Design

Slide Interface

Touch and hold recognition

PRODUCT DETAILS UNDATEKA 90

UNDATEKA 60

628

628

3 sec Stop 3 sec Stop

9

7 5

3 Sec Open

UNDA has two different version of sizes. First version is 90*51 cm. With combination of hubs, it has 8 different hubs.

0

3 Sec3 sec Shotdown Shotdown

Second version is 60*51 cm. With combination of hubs, it has 5 different hubs.

Patterns are applied on the glass with serigraphy for Reliable and appealing cooking experiences.

In UNDA, interfaces are placed far from the hubs to create a safe usage for preventing hand burns.

UNDA 90 comes with a unique and special accessory. This is a granite grill which specialised for extended hub.

PRODUCT DETAILS INTERFACES Enhanced user interface provides easy learn and application. The interface elements is placed according to usage sequence. Feedback are given both visually and audially.

When the cooktop is on all the indicators are highlighted.

21:20

8 3 Sec Open

5

3 sec Stop

3 sec Stop

5

9

9

3

ec

3s

3 Sec Shotdown

Off

5

0

3 Sec Shotdown

It gives blue ring feedback to user which function is on and which hub they select.

UNDA hubs start from fifth level of heat to minimise the effort to increase or decrease the heat level.

PRODUCT DETAILS

Vitroceramic glass with brackets

Terminal Box Cable Group Heaters

Touch Control

Metal cover

Vitroceramic glass with brackets

Ø140

Cable Group Heaters

Terminal Box

Touch Control Metal cover

A

B A-B section

FINALISATION UNDA includes three member in the product family; UNDA 90 UNDA 60 UNDA Grill

WAVE Collaboration with 2019

A food preservation system solution for experimental food consumption in restaurants or bars.

RESEARCH AND PROBLEM IDENTIFICATION Literature and field research Moodboard

Natural Food

Gathering/Collecting

Smart Control

IDEA GENERATION Experience Development

Select

er ne ed enu artpho er/own e cook t s i t b m a n S o e w t i n d o em t r dish cipe o t ingri Get re Give th Wait fo Collec

la/ M onDisp

Target User Middle-Upper class people who seeks for natural food experience

Sketches and Mock-ups

Target Place Medium-Big sized Restaurants

Enjoy

Target Time Afternoon and evening meals

PRODUCT DETAILS Concept Development Wave is a food preservation system solution for experimental food consumption in restaurants or bars.

Wave contains 3 main parts which are equipment cabin, small cabin and main cabin.

Wave is originated from its unique shape which is like sea waves.

Input

Output

Form of it emphisizes relationship between the consumer and the product itself.

PRODUCT DETAILS Interior Features

Soft rubber to vacuum

White ABS interior and coated steel exterior

Grab is a shelf component which stimulate collecting fruits from threes.

2 type of lock sytem for equipment cabin;Key and button

Nest is a shelf component which helps user to get correct amount of food.

PRODUCT DETAILS

Each module comes with two different games focusing different conditions.

Cooling System

Copper heat pipes

Gel ice packs for long period opened cold cabins.

Coating layers also protect the fridge from external factors.

High density polyurethane filler for isolation

Wave has different isolation approach.

PRODUCT DETAILS Interfaces On Fridge

On Smartphone

PRODUCT DETAILS Usage Scenario

Users come to restaurant which has a system of Wave.

Users start to find the places of foods from recipe and collect.

Using interfaces of fridges users can select the meal that they want to eat.

Wave creates a environment for the user to stimulate local food gathering experience as people do in farms.

FINALISATION

Wave can create different interior effects in space.

SKETCHES

dnzyanik@gmail.com +90 530 464 32 96 issuu.com/denizyanik