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INSTRUCTIONS: 1. Print this passport in letter size paper. 2. Glue each sheet with adhesive tape. 3. Fold each sheet in half.

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Quick guide for international Roaming users

In the case of any unforeseen event during your stay abroad, we remind you that the Secretaría de Relaciones Exteriores through the Dirección General de Protección y Asuntos Consulares are able to offer you help and free assistance. From any country, call +52 55 3686 5100 from monday to friday, from 9:00 to 13:00 Hrs. (Mexico GTM - 6). movistar Customer Service is available 24 hours a day, 365 days a year. From the U.S., Puerto Rico and Canada call +1888 401 3854 From Spain and worldwide call + 5255 5999 4248 You can call customer service at *611 from your movistar. See the list of countries at www.movistar.com.mx/roaming International Departures section > Rates and Services.

Useful information for postpaid users 1.- Before traveling, please confirm coverage and compatibility of your cellphone with the GSM network(s) you are visiting. You can verify it by calling *611 or by visiting www.movistar.com.mx/roaming Remember to have your phone turned off during the flight. 2.- If the country you’re visiting is within the Direct Roaming list, your cellphone will be ready to be used as soon as you turn it on. If it doesn’t connect to any network, you’ll have to search on your menu, following this steps: Options> Network> Manual selection; the cellphone will look for all available networks in that area and you can choose anyone within the Direct Roaming List. You’ll be able to use your service in more than 210 countries with more than 587 operators. Visit www.movistar.com.mx/roaming to check coverage and services provided.


Useful information for postpaid users Roaming Broker: This service is provided through a third party with no extra cost for you. If the country you’re visiting is within the Roaming Broker list, you’ll have to do the following: I. On your menu, select Conectivity or movistar (SIM card image). II. Choose Roaming and then Roaming 2.

When you come back to Mexico, you’ll just have to follow the same steps on the menu and choose Roaming 1 so you can reach the movistar Mexico network. 3.- Once you’re connected to any network you’ll receive a welcoming message from movistar, reminding you the Customer Service numbers you can call in case of distress.

III. Go back to your menu, select Options> Network> Manual and all available networks will display, choose the one you prefer and you’ll have regular service.

NOTE: In case you visit a Direct Roaming Network

after visiting a Roaming Broker network, you’ll have to select conectivity or movistar (SIM card image), select Roaming and then Roaming 1 . The Direct Roaming List and the Roaming Broker list are available at: www.movistar.com.mx/roaming

Useful information for postpaid users

Tips:

• Learn and take note of the international prefix of the countries you are calling to while Roaming. (Mexico’s is 52). • Remember that the long distance code to call from USA, Puerto Rico and American Virgin Islands is 011. For all other countries is 00, if it doesn’t work, you can dial the symbol + before the number you are calling. • Save in your movistar memory your usual numbers, with your visited country long distance code and Mexico’s prefix, and this will help you make calls easily. • While calling a mexican mobile number from USA or Canada, you must dial 011 521 and the ten-digit mobile number. If you are calling to a mexican home line dial 011 521 and the ten-digit number. • E.g. Dialing from USA to another country: 011 or + / country code / city code / number Dialing from any country to another country: 00 or + / country code / city code / number

NOTE: Japan and Korea are not compatible technologies with some movistar cellphones (CDMA, 3G). If you travel to these countries and the connection fails, we recommend you to rent another cellphone and insert your SIM card so you can get all available services.

Useful information for postpaid users

• To call from the rest of the world to a mexican mobile number, dial the long distance code number or + symbol, 521 and the ten-digit mobile number. If you are calling to a mexican home line, dial 00 or + symbol, 52 and the ten-digit number. • Don’t forget to bring your charger with you and the adapters needed if the country you’re visiting requires them.


Rates:

Customer Service and voice mail:

Rates for international Roaming:

*611 and *86 are available in specific countries. It’s necessary you set your Voice Mail account before traveling. See available countries at www.movistar.com.mx/roaming International Departures section> Rates and Services. If you’re traveling to any other country where these services are not available, you’ll be able to reach Customer Service by dialing +1888 401 3852 from USA, Puerto Rico or Canada and +52 555 999 4248 from any other country. To access your Voice Mail from any country, dial +52 551 255 0001 and a recording will ask for your PIN or your 10 digit number. You have to set this service before travel.

Note: Check rates to know the cost of this type of call.

Region

1

Canada, USA and Central America

Type of call Outgoing call Outgoing call Outgoing call Incoming call SMS out SMS out SMS out SMS in

Destination Local Call Call to Mexico Rest of the world From anywhere Local To Mexico To anywhere From anywhere

Rate $0.35 $0.75 $1.80 $0.35 $0.20 $0.20 $0.20 Free

Rates in USD (tax included). This prices are per minute and are billed at the exchange rate of the day when the call was placed. GPRS: $11.03 USD per megabyte (taxes not included), reception and sending from any scenario, will be billed at the exchange rate of the day on which the transfer took place. Rates subject to change without previous notice. These rates apply only to specific Plans. For information about business Plans or small business Plans, please contact your Customer Service executive. Map on the last page. IMPORTANT: These rates apply automatically to all customers who got their line after December 1st, 2007. Customers who already had a line before this date may switch to this new scheme by calling * 611.

Useful information for postpaid users Region

2

Europe, Southamerica and Caribbean**

Type of call Outgoing call Outgoing call Outgoing call Incoming call SMS out SMS out SMS out SMS in

Destination Local Call Call to Mexico Rest of the world From anywhere Local To Mexico To anywhere From anywhere

Rate $0.60 $0.75 $1.80 $0.35 $0.70 $0.70 $0.70 Free

Region

3 Asia,

Africa, Oceania and Cuba

Type of call Outgoing call Outgoing call Outgoing call Incoming call SMS out SMS out SMS out SMS in

Destination Local Call Call to Mexico Rest of the world From anywhere Local To Mexico To anywhere From anywhere

Rate $0.40 $2.80 $2.80 $0.40 $0.60 $0.60 $0.60 Free

Rates in USD (tax included). This prices are per minute and are billed at the exchange rate of the day when the call was placed.

Rates in USD (tax included). This prices are per minute and are billed at the exchange rate of the day when the call was placed.

GPRS: $11.03 USD per megabyte (taxes not included), reception and sending from any scenario, will be billed at the exchange rate of the day on which the transfer took place.

GPRS: $11.03 USD per megabyte (taxes not included), reception and sending from any scenario, will be billed at the exchange rate of the day on which the transfer took place.

Rates subject to change without previous notice.

Rates subject to change without previous notice.

These rates apply only to specific Plans. For information about business Plans or small business Plans, please contact your Customer Service executive.

These rates apply only to specific Plans. For information about business Plans or small business Plans, please contact your Customer Service executive.

Map on the last page.

Map on the last page.

**Cuba is included in the Region 3 rates table. IMPORTANT: These rates apply automatically to all customers who got their line after December 1st, 2007. Customers who already had a line before this date may switch to this new scheme by calling * 611.

IMPORTANT: These rates apply automatically to all customers who got their line after December 1st, 2007. Customers who already had a line before this date may switch to this new scheme by calling * 611.


Important information for prepaid and postpaid users

Maritime and air roaming rates:

Maritime coverage: Remember that we now have expanded our coverage by offering international Roaming on ships, ferries and cruise ships in major shipping lanes. Search for coverage and services available to prepaid or postpaid according to the ship and operator of your choice at: www.movistar.com.mx / roaming International departures section> Maritime coverage

Aerial coverage movistar also travels with you on the air now, so you can keep connected while flying by various routes. Search operators, air routes and services available to prepaid and postpaid in: www.movistar.com.mx/roaming International departures section> Aerial coverage

Useful information for prepaid users 1. Before traveling, please confirm the coverage available for prepaid Roaming and also the compatibility of your phone with the GSM network in those countries where you will be traveling by calling * 611 from your movistar or at www.movistar.com.mx /roaming International Departures section >International prepaid 2. If on arrival at your destination your movistar phone does not connect automatically to the available network operators, you must search for the connection manually on your phone, you can ask how to do it by calling *611 before your trip. 3. Once the connection is established, you´ll receive a welcoming message reminding you the Customer Service numbers you may call in case of any inconvenience. IMPORTANT: While you are in any country without an agreement for prepaid Roaming, you’ll be able to receive calls and messages. The cost will be $2.00 USD per minute (tax included). Received messages are FREE.

Type of call

Rate

Local outgoing call (USA, Puerto Rico and Virgin Islands)

$ 5.00

Outgoing call long distance (USA)

$ 5.00

Outgoing call long distance (Canada, Puerto Rico and Virgin Islands

$ 5.00

Outgoing call long distance (Mexico)

$ 5.00

Outgoing call long distance (Rest of the world)

$ 5.00

Incoming calls

$ 5.00

SMS Out

$ 0.56

SMS In

$ 0.30

Data (Kb)

$ 0.02

Rates in USD (tax included). This prices are per minute and are billed at the exchange rate of the day when the call was placed. GPRS: $0.013 USD per Kb transmission, reception and sending from any scenario, will be billed at the exchange rate of the day on which the transfer took place. Rates subject to change without previous notice. These rates apply only to specific Plans. For information about business Plans or small business Plans, please contact your Customer Service executive. Map on the last page.

Word of advice: • Learn and take note of the international prefix of the countries you are calling to while Roaming. (Mexico’s is 52). • While you are in international Roaming, the way you call to movistar prepaid phones, doesn’t change, so you’ll be able to make your calls the same way you do in Mexico.


Useful information for prepaid users • Make sure you have enough credit in your account to call and receive incoming calls from abroad and remember that the promotional bonuses do not apply for Roaming, but will be available when you return to Mexico. • If you make top ups via internet, do not forget to sign up before you travel. Dial *888. • If you’re going to top up credit via telephone from abroad, don’t forget to take your top up cards from home, because you can’t buy them outside of Mexico. • If you’re traveling to the U.S., check the list of establishments where you can make your electronic top ups at: www.movistar.com.mx/roaming >International departures section >International Prepaid > Air Time

Useful information for prepaid users

Customer service and credit check: You can call Customer Service from the U.S., Puerto Rico and Canada at 1888 401 3854 or from other countries with movistar coverage by dialing + 5255 5999 4248. Check your credit by calling *72536 from your prepaid movistar. The cost will be the same to a call to Mexico, depending on the price of the region where you are (check prepay rates by region). If you don’t have enough credit to make a phone call, you’ll hear a recorded message informing you that the call can’t be made and you must make a top up.

• Remember, in order to call a cellphone in Mexico from any country with movistar prepaid coverage, you have to dial 044 plus 10 digits or 045 plus 10 digits or 10 digits. With any of this three options your call will be made. To call to a home line in Mexico, dial 01 plus 10 digits or the city code plus ten digits of the desired number. • To make international calls and calls to the rest of the world, you must dial the symbol + and the country code you want to call, plus the city code and the local number you want to reach. • Don’t forget your battery charger and adapters needed if the country you’re traveling does not have the same voltage as Mexico (England – Three-pin plug, USA - American, Europe and Rest of World - European)

International prepaid Roaming rates: Region

1

Canada, USA and Centroamerica

Type of call Outgoing call Outgoing call

Destination Local call Call to Mexico

Outgoing call

Sudamérica, Centroámerica y Europa

Outgoing call Incoming call Outgoing SMS Incoming SMS

Rest of the world Local Any source Any source

Rate $1.05 $1.05 $1.9 $3.61 $0.51 $0.15 Free

This includes movistar outgoing calls to home lines and other cellphones. Rates in dollars. Prices per minute, tax included. The cost is automatically charged from the user's credit. Promotional top up credit do not apply nor movistar Day gifts. Rates subject to change without previous notice. Map at last page.

IMPORTANT: : While you’re in any country without a prepaid Roaming service agreement, you’ll be able to receive calls and SMS. The cost will be $2.00 USD per minute (tax included). All received SMS are FREE.


Region

Type of call Outgoing call Outgoing call Outgoing call Incoming call Outgoing SMS Outgoing SMS Outgoing SMS Incoming SMS

2

Europe, Southamerica and Caribbean**

Destination Local call Call to Mexico Rest of the world Any source Local To Mexico Rest of the world Any source

Rate $1.94 $2.8 $4.81 $1 $0.14 $0.5 $0.13 Free

Region

3 Asia,

Africa, Oceania and Cuba

Type of call Outgoing call Outgoing call Outgoing call Incoming call Outgoing SMS Outgoing SMS Outgoing SMS Incoming SMS

Destination Local call Call to Mexico Rest of the world Any source Local To Mexico Rest of the world Any source

Rate $1.34 $3.77 $5.20 $0.95 $0.34 $0.53 $0.43 Free

This includes movistar outgoing calls to home lines and other cellphones. Rates in dollars. Prices per minute, tax included. The cost is automatically charged from the user's credit. Promotional top up credit do not apply nor movistar Day gifts. Rates subject to change without previous notice. Map at last page.

This includes movistar outgoing calls to home lines and other cellphones. Rates in dollars. Prices per minute, tax included. The cost is automatically charged from the user's credit. Promotional top up credit do not apply nor movistar Day gifts. Rates subject to change without previous notice. Map at last page.

IMPORTANT: While you’re in any country without a prepaid Roaming service agreement, you’ll be able to receive calls and SMS. The cost will be $2.00 USD per minute (tax included). All received SMS are FREE.

IMPORTANT: While you’re in any country without a prepaid Roaming service agreement, you’ll be able to receive calls and SMS. The cost will be $2.00 USD per minute (tax included). All received SMS are FREE.

Today, Telefonica is the first mobile and home phonelines operator of the world. Countries with Telefonica movistar presence:

19 17 16 8

1. Argentina 2. Brazil 3. Colombia 4. Czech Republic 5. Chile 6. Ecuador 7. El Salvador 8. Germany (O2) 9. Guatemala 10. Ireland

14 20

15

18 7 6

9 10 5

3

13 2

11 4

1

12

Region 1 Region 2 Region 3

11. Mexico 12. Morocco (Meditel) 13. Nicaragua 14. Panama 15. Peru 16. Slovakia (O2) 17. Spain 18. United Kingdom 19. Uruguay 20. Venezuela

Pasaporte 2010 Cel  

Guia rapida de uso de servicios de telefonia celular fuera del pais

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