The Travel Convention 2019 Programme

TOKYO // JAPAN

CONVENTION PROGRAMME

CONVENTION HOSTS

PART OF

7-9 OCTOBER 2019

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TOKYO, JAPAN // 7-9 OCTOBER 2019

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2

THE TRAVEL CONVENTION

Welcome to The Travel Convention On behalf of ABTA, it is my pleasure to welcome you to The Travel Convention 2019.

LEAD PARTNER For many of you, this will be your first time visiting Tokyo. Home to ten million people and renowned for its deliciously fresh cuisine, popular culture, futuristic technology, and remarkable architecture, Tokyo is the ultimate megacity. Over 5,700 miles from the UK, it is the ideal location to host this year’s Convention and provides the unique opportunity for us to explore a new setting, culture and way of thinking.

This year’s theme of Brave New World offers us the chance to debate

HEADLINE PARTNERS

the trends affecting our industry, ranging from geopolitical and social transformations, to environmental concerns, emerging innovations and changing consumer behaviours. We will be hearing from leading figures in Travel as well as external guest speakers, as they share their thoughts on adopting new approaches and daring to be brave in business.

I know that you will be very warmly welcomed by our Host Partners: the Japan National Tourism Organisation, Japan Travel Agents Association, ANA – All Nippon Airways and Prince Hotels & Resorts, Travel Money Disrupter

and I would like to take this opportunity to thank them for their tremendous support.

Finally, I wish you all an enjoyable time in Tokyo and encourage you

TRADE MEDIA PARTNER

www.thetravelconvention.com

www.abta.com

@TheTravelConv // #ABTAtokyo

@ABTAtravel

to explore this beguiling city and Japan more widely, either side of the Convention.

Mark Tanzer Chief Executive ABTA

3

TOKYO, JAPAN // 7-9 OCTOBER 2019

Welcome to Tokyo Team Japan (Japan National Tourism Organisation, Japan Association of Travel Agents, ANA – All Nippon Airways and Prince Hotels & Resorts) is delighted to welcome you to Tokyo for The Travel Convention 2019.

Tokyo is the gateway to Japan and we invite you to experience the abundance of cultural and culinary experiences our capital has to offer. Also, with a number of international sporting events taking place across the country in the next year, there has never been a better time to visit.

HOSTS

The combination of thousands of years of Japanese heritage and tradition with cutting edge architecture, design and fashion make Tokyo one of the most vibrant, exciting cities in the world. We hope you take the opportunity to discover the best of the old and the new, including exploring the Meiji Shrine and The Imperial Palace, stumbling across the city’s hidden ramen restaurants and sake bars, experiencing a traditional Japanese tea ceremony or shopping in the ultra-modern Ginza Six. If you have the time, we encourage you explore beyond the capital city, with ANA connecting travellers to over 50 destinations across Japan, and to experience Prince Hotels & Resorts, which has 43 properties located across the country. Those wanting to experience the old Japan can head to Japan’s original capital city, Kyoto, whilst those wanting to enjoy Japan’s relaxing beach resorts can head to Okinawa.

PART OF

We are very excited to be hosting The Travel Convention 2019 and hope you have a great time with us.

Tatsuya Endo Chairman, The Travel Convention 2019 Hosting Committee Senior Vice President, EMEA/General Manager, London, ANA – All Nippon Airways

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5

TOKYO, JAPAN // 7-9 OCTOBER 2019

Programme of Events Monday 7 October

[pages 10-12]

Tuesday 8 October

[pages 14-20]

09:00-12:00

Half-Day Excursions*

Meiji-Jingu Shrine and Harajuku Walking Senso-ji Temple and Asakusa Walking

10:00-10:30

Lost in Translation

09:00-16:00

Full Day Excursions*

Zojo-ji Temple & Tokyo Tower and more Tokyo Sky Tree and more

10:30-10:55

Brave New World

10:55-11:15

A New World Order

10:00-15:00

Football Match*

11:15-11:40

It’s Now or Never

10:00-16:00

Walk or Cycle for your LifeLine*

11:40-11:50

ABTA LifeLine

13:00-16:00

Lead Partner Lunch*** 11:50-12:20

Coffee Break

18:30-19:30

ABTA Members Welcome Reception****

19:45-20:15

Opening Ceremony

11:50-12:20

Meet with ABTA

20:30-23:00

Welcome Party

Table 9, Shinagawa Prince Hotel

12:20-12:35

Protecting Our Planet and Our Industry

23:00-02:00

Convention Bar

Nine Bar, Shinagawa Prince Hotel

12:35-13:00

Retail Therapy: East Meets West

13:00-13:30

Every Second Counts

13:30-14:00

Hello World!

14:00-15:00

Destination Japan Lunch*

14:00-17:00

Tokyo DIY

15:00-16:30

Destination Japan Seminar*

Chris Ship

18:30-20:00

Meet the Media*

Mark Tanzer

20:30-22:30

Convention Supper Club*

23:00 onwards

Convention Bar

Paul Flatters and Sarah Morris Peter Foster

ZOZO Park Honda Dr Gabrielle Walker

Imperial Palace Gardens and Beyond

[pages 14-20]

08:00-09:15

Travel Weekly Business Breakfast***

08:30-09:15

ABTA Press Briefing**

09:30-14:00

Business Sessions

09:30-09:40

Welcome and Introduction

09:40 -09:55

Opening Remarks

09:55-10:00

Global Britain: Global Japan

Derek Jones

Level 2, Pamir Convention Center Foyer

Kihinkan Guest House

Konron, Level 3, Pamir Convention Center

Tuesday 8 October

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Marcel Theroux

Aoba, Level 2, Pamir Convention Center

Matsuba, Level 2, Pamir Convention Center

Konron, Level 3, Pamir Convention Center

H.E. Paul Madden

Wakashiba, Level 2, Pamir Convention Center Tim Williamson Champa Magesh Jo McCrostie and Somi Arian Dr Peter Collett Hokushin, Level 3, Pamir Convention Center

Aoba, Level 2, Pamir Convention Center Happo-En Gonpachi Restaurant, Roppongi Hills Nine Bar, Shinagawa Prince Hotel

THE TRAVEL CONVENTION

Wednesday 9 October

[pages 20-28]

Wednesday 9 October

[pages 20-28]

Konron, Level 3, Pamir Convention Center

12:15-12:30

New Money

Chris Ship

12:30-12:55

Making Global Local

Julia Longbottom

12:55-13:20

The Future of Travel in a Brave New World

13:20-13:50

Go Beyond

13:50-14:00

Chairman’s Closing Remarks

14:00-14:05

Destination 2020 Launch

14:05

Conventions Business Sessions Close

14:15-17:00

Tokyo DIY

15:30-17:00

Ten Pin Bowling*

20:15-23:00

Farewell Party

Hiten Banquet Hall, Grand Prince Hotel New Takanawa

23:15-02-00

Convention Bar

Nine Bar, Shinagawa Prince Hotel

09:30-14:05

Business Sessions

09:30-09:40

Welcome Back

09:40-09:50

In Conversation with…

09:50-10:20

Face to Face with Andy Duncan

10:20-10:50

Customer Happiness and Sustainable Change

10:50-11:20

The Rise of the Conscience Traveller

Andy Duncan Patrick Marsden José Aragão Simon King Tony Roberts Richard Sofer

Alistair Pritchard Philippe Gas Stuart Leven Garry Wilson Moderated by Lucy Huxley Victoria Gosling OBE Alistair Rowland Chris Ship

Nikki White 11:20-11:45

Innovative Thinking

11:45-12:15

Coffee Break

11:45-12:15

Meet with ABTA

* **

advance booking required media only

Dr Dee Waddell Level 2, Pamir Convention Center Foyer

Wakashiba, Level 2, Pamir Convention Center

Shinagawa Prince Hotel

*** by invitation only **** ABTA Members only

ABTA reserves the right to change the programme as outlined in this brochure.

ABTA is happy for private events to take place during the Convention, provided they do not clash with the Business Sessions, Refreshment Breaks, Opening Ceremony, Welcome Party, Farewell Party or Convention Bar. Any company hosting a private event that clashes with the official programme will be barred from attending future Travel Conventions.

7

GO

EAST MEETS WEST INTRODUCING NEW LUXURY FIRST CLASS AND BUSINESS CLASS CABINS

ANA, Japan’s largest 5-Star airline*, have collaborated with famed Japanese architect Kengo Kuma and British designers Acumen to create new First Class ‘THE Suite’ and Business Class ‘THE Room’, debuting on the direct daily London–Tokyo route.

Inspired by Japanese heritage and British design, the new luxury cabins are each complete with a private door, large 4K monitor and specially crafted dining facilities. ‘THE Room’ also now offers double the seat width compared to previous Business Class seats, creating unrivalled space in harmony with ANA’s award winning 5-Star service—connecting you in comfort to over 50 destinations across Japan and beyond.

We Are Japan. ana.co.uk

*

#WeAreJapan

By passenger numbers across all Japanese carriers

THE TRAVEL CONVENTION

Theme From Japan’s pioneering work in technology and science, such as its advances in robotics and artificial intelligence, to its unique popular culture, including manga (Japanese comics) and anime (Japanese animation) – as an innovation leader, Japan has been introducing the world to cutting-edge products and ideas for years.

From drastic geopolitical to social and economic transformations, our world is constantly altering. Globalisation and increasing competition are accelerating the speed of change, whilst technological advancements are continually transforming the experiences available to consumers. Our customers are choosing to travel for different reasons and we are increasingly seeing the rise of the conscience traveller, as environmental concerns influence holiday choices.

Whilst we are confident updating our smartphones and systems, updating our core habits, attitudes and beliefs is harder. Instead, we tend to follow familiar patterns and daily routines. But as the world changes, so must we. Going forward into 2020 and beyond, it is paramount that we broaden our horizons and dare to be bolder, braver and open to new possibilities.

This year’s Travel Convention in Tokyo provides the ideal location for us to explore what we can learn from the East; what we could do differently as an industry, as well as individuals, to adapt, grow and prosper in this ever-changing world.

Key Pillars The Travel Convention is themed to ensure it carries a consistency of message and relevancy, with the programme developed around: Our World, Our Industry and Your Business.

This year’s business sessions will focus on the theme Brave New World, through a lens of what’s intriguing, what’s inspiring, and what’s challenging?

With this year’s business sessions based around the theme Brave New World, you will hear from companies and individuals who are adopting new and exciting approaches, pushing boundaries and driving change. We trust they will leave you feeling inspired and unafraid to explore new ways to view what lies ahead.

Pamir Convention Center The business sessions will take place at the Pamir Convention Center, which is linked to

what’s going on and what lies ahead? the issues and emerging trends affecting the industry best business practice and innovations coming down the line quality networking with fellow delegates

the Grand Prince Hotel New Takanawa.

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TOKYO, JAPAN // 7-9 OCTOBER 2019

Monday 7 October 09:00-16:00

Sponsored by

10:00-15:00

Optional Excursions* Discover Tokyo through a range of half-day and full day excursions. Highlights include trips to Senso-ji Temple, Meiji-Jingu Shrine, Tokyo Skytree, Asakusa, Tokyo Tower, and many other cultural hotspots.

Football Match* ZOZO Park Honda

Sponsored by

Cheer along the players of team ‘White Hart Associates’ and team ‘First Data’ at this year’s 11-a-side match at ZOZO Park Honda.

Transfers for players and spectators will depart from the Convention hotel at 09:15 and will return to the hotel at 15:00.

10:00-16:00

Walk or Cycle For Your LifeLine* Get a taste of all that this spectacular city has to offer through a guided walking or cycling tour. With all proceeds going to ABTA’s charitable trust, delegates will visit wonderful sites in Tokyo such as Kitanomaru Park, The Imperial Palace and Gardens, Hachobori, Nihombashi and Sumida River.

Sponsored by

Sponsored by Avis Budget Group, both tours will conclude with a light lunch and refreshments.

Transfers will depart from the Convention hotel at 09:15 and will return to the hotel at 16:00.

*Advance booking is required.

For last minute availability, please email moreinfo@thetravelconvention.com

TOKYO, JAPAN // 7-9 OCTOBER 2019

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

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TOKYO, JAPAN // 7-9 OCTOBER 2019

Monday 7 October 18:30-19:30

ABTA Members Welcome Reception

20:30-23:00

Kihinkan Guest House

Table 9, Shinagawa Prince Hotel

ABTA Members, ABTA’s Board and Senior Leadership Team are invited to attend a special Welcome Reception at Kihinkan Guest House to mark the beginning of this year’s Travel Convention.

This year’s Convention Welcome Party, hosted by the Japan National Tourism Organisation, will take place at the spectacular Table 9 restaurant on the top floor of the Shinagawa Prince Hotel. Designed by Yasuhiro Koichi, this breathtaking venue encapsulates many unique elements of Shinagawa in its design from the Edo period to the present and offers stunning floor-to-ceiling panoramic views over Tokyo.

The Kihinkan Guest House is located next to the original Grand Prince Hotel Takanawa.

Hosted by

ABTA Members only

19:45-20:15

Hosted by

Welcome Party

Following the close of the Opening Ceremony, delegates should make their way to the Shinagawa Prince Hotel, which is only a 10-minute walk away.

Opening Ceremony Konron, Level 3, Pamir Convention Center

The Opening Ceremony will welcome all delegates to Tokyo, highlighting what makes this city such a fantastic place to visit.

Guests will enjoy traditional Japanese entertainment, including a Lion Dance and Japanese Sake Barrel Ceremony “Kagami Biraki”.

The event will also include a few words of welcome from Team Japan representatives (Japan National Tourism Organisation, Japan Association of Travel Agents, ANA – All Nippon Airways, and Prince Hotels & Resorts).

The Pamir Convention Center can be accessed from the Grand Prince Hotel New Takanawa.

From 23:00

Nine Bar, Shinagawa Prince Hotel

Sponsored by

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

Convention Bar

Stay at Table 9 and the adjacent Nine Bar for the first official Convention Bar. Featuring panoramic views of Tokyo, including the iconic Tokyo Tower, this is the perfect venue for some late-night networking.

12

TOKYO, JAPAN // 7-9 OCTOBER 2019

Tuesday 8 October 08:00-09:15

Organised by

By invitation only

08:30-09:15

Invited media only

09:30-14:00

Travel Weekly Business Breakfast

09:40-09:55

Opening Remarks

Aoba, Level 2, Pamir Convention Center

Mark Tanzer, Chief Executive, ABTA

Travel Weekly Business Breakfasts focus on the pressing issues facing the travel industry, with speaker line-ups including senior executives from within the industry and related sectors.

ABTA’s Chief Executive, Mark Tanzer, will share his own perspectives on this year’s Convention theme and reflect on some of the significant events and trends the travel industry has experienced over the past twelve months.

The subject and panel for this special invitation-only Travel Convention Business Breakfast were being confirmed as this Convention Programme went to press, with Travel Weekly planning an agenda to deliver timely and relevant business insights for the industry’s decision makers.

09:55-10:00

H.E. Paul Madden, Ambassador, British Embassy Tokyo

Her Britannic Majesty’s Ambassador to Japan since 2017, H.E. Paul Madden CMG will offer a few words of welcome to delegates attending the Convention. In his position, Paul is responsible for the direction and work of the British Embassy Tokyo and the Consulate General in Osaka, including political work, foreign policy and security, trade and investment, press and cultural relations, as well as visa and consular services.

ABTA Press Briefing Matsuba, Level 2, Pamir Convention Center

Business Sessions Konron, Level 3, Pamir Convention Center

Doors open at 09:20

Global Britain: Global Japan

10:00-10:30

Lost in Translation Marcel Theroux, Novelist and Broadcaster

09:30-09:40

Welcome to Japan Chris Ship, Moderator

Chris Ship, the Royal Editor at ITV News, returns to moderate the Convention’s business sessions for the fourth time.

Chris will welcome delegates to The Travel Convention and set out the intention and context for this year’s Convention theme: Brave New World.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

Japan is notorious for its complex etiquette. From knowing when to bow and take your shoes off, to how to accept a gift or exchange business cards, the nuances of its culture can appear mystifying to an outsider. Marcel Theroux will provide an intriguing session on Japan’s unique customs as he shares his experiences travelling throughout the country in search of the Japanese aesthetic principle ‘wabi-sabi’.

14

THE TRAVEL CONVENTION

Tuesday 8 October 10:30-10:55

Brave New World Paul Flatters, Co-Founder and Chief Executive Officer, Trajectory Partnership Sarah Morris, Associate, Trajectory Partnership

In this session, Paul Flatters, the Co-Founder and CEO of Trajectory Partnership, and Sarah Morris, an Associate at Trajectory Partnership, will draw on their experience of macro trends analysis to highlight new challenges and opportunities facing businesses and make the case for being brave in responding to them. One focus will be on meeting the needs of the new generation of travellers who are just about to join the market. This is a generation that has grown up in an age when the benefits of globalisation have been called into question as never before. This generation know they are powerful and they are not afraid to use their power, often deploying the latest tech tools in doing so. Earning their trust will require brave new strategies for travel businesses.

10:55-11:15

A New World Order Peter Foster, Europe Editor, The Telegraph

With access to some of the most important figures across business, politics and leadership around the world, The Telegraph’s Europe Editor, Peter Foster, will reflect back on his predictions for Britain’s future in Europe which he made when addressing delegates during the 2017 Travel Convention and share his views on the ever-changing political landscape, the changing face of nationalism and the opportunities that a post-Brexit world will present.

FOLLOW US ON TWITTER @TheTravelConv #ABTAtokyo

TOKYO, JAPAN // 7-9 OCTOBER 2019

Tuesday 8 October 11:15-11:40

It’s Now or Never

11:50-12:20

ABTA colleagues will be available during the Convention to meet with delegates. You can either drop by Wakashiba on level 2 or pre-book an appointment by emailing membersinfo@abta.co.uk.

Dr Gabrielle Walker, Writer and Broadcaster

Sponsored by

11:40-11:50

From rising sea levels and acidic oceans ruining natural landscapes to hotter temperatures threatening to shorten winter sport seasons, climate change is set to transform the travel and tourism industry. Consumer behaviours are changing as risk-related factors such as the likelihood of a major storm or a flood are taken into account when deciding on future holiday destinations. This session will explore the biggest threats our industry faces, the shifting flows of tourism and the exciting new technologies and initiatives starting to emerge. Gabrielle will also address how the travel sector can play an active role in protecting our planet and prepare for what lies ahead.

The Chair of ABTA LifeLine will launch this year’s Convention LifeLine cause.

11:50-12:20

12:20-12:35

Coffee Break

Head down to level 2 to enjoy light refreshments, courtesy of our Local Partners (shown below), and take the opportunity to network with fellow delegates.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

Protecting Our Planet and Our Industry Tim Williamson, Customer Director, Responsible Travel

There is no doubt that the travel and tourism industry has to flex every institutional muscle it has available in order to reduce the speed of global warming. In his session, Tim Williamson, the Customer Director at Responsible Travel – an activist travel company offering over 6,000 responsible holidays from 400 holiday providers around the world – will address what our industry urgently needs to do now to protect our planet and our industry, and shape a better future.

ABTA LifeLine Derek Jones, Chair, ABTA LifeLine

Meet with ABTA

12:35-13:00

Retail Therapy: East Meets West Champa Magesh, Executive Vice President, Retail Travel Channels and Managing Director EMEA, Amadeus

With the rise of ‘new retail’, where shopping is no longer the same as buying and no two consumer experiences are the same, travel retailing today combines bricks and mortar, technology enablers and human intelligence to deliver to customers a physical, digital and human experience. From changes in the way business and leisure travel is distributed, to diverse cultural needs in different locations, how can travel companies embrace the complex world of Travel retail where on and offline differentiation is outdated?

Champa Magesh, who prior to her new global role was Senior Vice President of Retail Travel for Amadeus in the Asia Pacific region, is ideally placed to explore retailing in the 21st Century including the latest tech trends in the East, and what the West can learn from them.

THE TRAVEL CONVENTION

Tuesday 8 October 13:00-13:30

Every Second Counts

14:00-15:00

Delegates (who have pre-booked) are invited to attend the Destination Japan Lunch, so whether you are staying for the Destination Japan Seminar or heading out to explore Tokyo, you are welcome to enjoy a Taste of Japan, courtesy of the Tokyo Metropolitan Government.

Jo McCrostie, Creative Director, Global, the Media & Entertainment Group Somi Arian, Founder, Smart Cookie Media

In today’s noisy world, it is becoming increasingly hard to connect with customers as businesses compete for consumer attention.

Facebook now defines a video view as three seconds and the Interactive Advertising Bureau a viewable impression when at least 50% of an ad appears on screen for more than one second. This short attention span, particularly among the younger generation, will require Travel businesses to use creativity to communicate messages in a matter of seconds – but how can you capture attention, humanise your brand and make lasting connections in such a short time frame? And what should Travel brands be doing to engage with millennials and Gen Z in A Brave New World?

Jo McCrostie, award-winning Creative Director at Global, the Media & Entertainment Group, and Somi Arian, Founder of Smart Cookie Media, will explore the benefits of thinking creatively and daring to adopt imaginative strategies when connecting to audiences.

13:30-14:00

Hello World!

Dr Peter Collett, Behavioural Psychologist

A person’s body language can unconsciously reveal what they think and feel. Behavioural psychologist, Dr Peter Collett, has analysed the gestures of politicians and celebrities ranging from Boris Johnson, Donald Trump, Barrack Obama, Angela Merkel and Kate Winslet. In his session, Peter will decode the fascinating intricacies of body language and speech around the world as he shares the clues to understanding people’s deepest thoughts.

Destination Japan Lunch*

14:00-15:00

Meet with ABTA Another opportunity to catch up with the ABTA team. You can either drop by Wakashiba on level 2 or pre-book an appointment by emailing membersinfo@abta.co.uk.

15:00-16:30

Sponsored by

Destination Japan Seminar Aoba, Level 2, Pamir Convention Center

This lively afternoon seminar, moderated by Lucy Huxley, Travel Weekly Group’s Editor in Chief, is for everyone with an interest in the wide range of holiday options now available in Japan and how to market these to the UK traveller. It will provide an intriguing insight into what makes Japan so special, as well as Japan’s aspirations for the UK market and the countless opportunities that are on the horizon. See page 19 for further details.

Tokyo DIY For those of you not attending the Seminar, take the opportunity to explore Tokyo DIY style. Our Headline Partner InsideJapan Tours has provided a selection of ideas to get you started. Visit the DIY section of the app or website for further details.

*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com

17

JAPAN : THE ROAD LESS TRAVELLED T uesday 8th O c tober 3pm – 4. 3 0pm A o b a , L e v e l 2 o f t h e Pa m i r C o n v e n t i o n C e n t e r

D i s c o v e r

s o m e

o f

J a p a n ’s

b e s t

k e p t

s e c r e t s

THE TRAVEL CONVENTION

Destination Japan Seminar

Tuesday 8 October

The number of inbound travellers to Japan has soared in recent years, and Japan remains a fast growing tourist destination. Whilst there has been a particular surge in visitors from East Asian economies including China, South Korea, Taiwan and Hong Kong, Japan’s aim is to grow its tourism from Europe and particularly from the UK. This seminar, which will be moderated by Travel Weekly Group’s Editor in Chief, Lucy Huxley, is the ideal opportunity for the UK travel industry to learn more about this intriguing destination, and the countless opportunities that are on the horizon.

Location Aoba, Level 2, Pamir Convention Center Sponsored by

Get Beneath the Surface

Japan: The Road Less Travelled

Tyler Palma, the head of InsideJapan Tours’ Tokyo office, will provide a

With Japan’s popularity rapidly expanding in the UK market, travellers

fascinating insight into what’s new, what’s exciting, what makes Japan

are looking for previously unexplored destinations to include in their

so special and what’s hot for 2020. He will be joined by InsideJapan’s

itinerary. Adam Forsdike, who represents Setouchi Tourism Authority,

Agent Sales Manager, Matt Spiller, who will share his expertise on the

Visit Hiroshima, Visit Miyagi and the Kyushu Tourism Authority in the

wide range of products available for travellers and how to sell Japan to

UK, will share some of the off-the-beaten-track activities that can be

the UK consumer.

experienced on the road less travelled.

Speakers

Speaker

Tyler Palma, Tokyo Office Manager, InsideJapan Tours

Adam Forsdike, Travel Trade Manager, Black Diamond

Matt Spiller, Trade Sales Manager, InsideJapan Tours and InsideAsia Tours

Cruising Asia

Opportunity Knocks

Asia is rapidly becoming a popular cruise ship destination, offering

Ben Ross, Telegraph Travel’s Deputy Head of Travel, will lead the final

travellers a wealth of new experiences. Cruise lines are developing rich

panel session exploring the growing consumer interest in Japan and

itinerates, which enable customers to travel to a vast range of places, visit local festivals, world heritage sites and immerse themselves in the

Our Vision On behalf of the Japan National Tourist Office, Mamoru Kobori will

local cultures. In conversation with Lucy Huxley, our panel of cruise

Moderator

experts will explain what makes Asia such an appealing holiday choice,

Ben Ross, Deputy Head of Travel, The Telegraph

as well as the exciting range of opportunities now available in the

Panel

APAC region.

Alastair Donnelly, Co-Founder, InsideJapan Tours and

explain Japan’s vision for tourism growth from Europe; its ambitions for the UK market and how this vision will be supported over the next five years.

Speaker Mamoru Kobori, Senior Adviser, Japan National Tourist Office

how the UK travel industry can harness its full potential.

Panel Ben Bouldin, Associate Vice President and Managing Director, Royal Caribbean International Tony Roberts, Vice President – UK and Europe, Princess Cruises Jo Rzymowska, Vice President and Managing Director UK, Ireland and Asia, Celebrity Cruises Peter Shanks, Managing Director, Silversea Cruises

Inside Travel Group Giles Hawke, Chief Executive Officer, Cosmos Lisa McAuley, Managing Director – Tour Operations, Gold Medal/Travel 2 Julie Murphy, Country Manager – UK and Ireland, ANA – All Nippon Airways Ruairidh Roberts, Industry Head, Google

19

TOKYO, JAPAN // 7-9 OCTOBER 2019

Tuesday 8 October 18:30-20:00

Sponsored by

Meet the Media*

09:30-14:05

Business Sessions

Happo-En

Konron, Level 3, Pamir Convention Center

Join the UK’s top travel media attending this year’s Convention for an informal networking reception. The ever-popular reception, sponsored by G Adventures, will include a visit to the Japanese Gardens of Happo-En. Home to centuries-old bonsai trees, a koi pond and beautiful foliage, the well-manicured grounds are an exquisite example of Japanese natural beauty.

Doors open at 09:20

Transfers for the Media and those with tickets for this event will depart from the Convention hotel at 18:15 and will leave the venue at 20:00.

20:30-22:30

Wednesday 9 October

09:30-09:40

Welcome to Day Two Chris Ship, Moderator

09:40-09:50

In Conversation With...

Julia Longbottom, Director of Consular Affairs, Foreign & Commonwealth Office

Convention Supper Club* Gonpachi Restaurant

Enjoy a night of delicious cuisine with travel peers at this year’s Convention Supper Club.

The Supper will take place at the Gonpachi Restaurant in Roppongi Hills. A bustling authentic Japanese eatery, Gonpachi is world famous for being the restaurant on which Quentin Tarantino modelled the set of one of his famous “Kill Bill” fight scenes.

Julia Longbottom is responsible for the delivery of the UK’s consular services globally. She has experience working in various Asia-focused roles within the Diplomatic Service and has worked overseas in Tokyo, Warsaw and The Hague. In conversation with Chris Ship, Julia will share fascinating insights from her experience of working in Japan as well as talking about the FCO’s role in helping British people in difficulty overseas; how they are working to reduce the number of preventable incidents abroad and their preparations for the travel-related implications of Brexit.

Transfers for ticket holders will depart from the Convention hotel at 20:00 and will leave the venue at 22:30.

23:00-02:00

Sponsored by

Convention Bar Nine Bar

Tuesday’s Convention Bar will return to the 39th floor of the Shinagawa Prince Hotel with its breath-taking panoramic views of the city.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com

20

Š Norman Blaikie

Tailormade Travel & Small Group Tours from the Japan travel specialists.

Get beneath the surface

www.insidejapantours.com

TOKYO, JAPAN // 7-9 OCTOBER 2019

Wednesday 9 October 09:50-10:20

Face to Face with Andy Duncan

10:50-11:20

Andy Duncan, Chief Executive Officer, Travelopia

Our customers are choosing to travel for different reasons and we are seeing the rise of the conscience traveller, as environmental concerns increasingly influence holiday choices. Travellers are asking more questions about the social and environmental impacts of their stay before making a decision about where to visit.

Millennials and Gen Z travellers are looking for more sustainable holiday experiences and ways to travel that reduce their carbon footprint, and there is an increasing demand for destinations and companies to implement good animal welfare practices. In this session, we will talk to a range of travel companies about the moves they are making to address the rise of the conscience traveller and the many ways that customers, travel companies and communities can all benefit from responsible tourism.

Andy was appointed the new Chief Executive Officer of Travelopia in 2018. He is a transformational CEO who has delivered significant growth, market leadership and strategic change in a variety of industries and sectors. Prior CEO roles include Channel 4, Camelot and H R Owen. He was also a Board Director at the BBC and Unilever, and was the first ever Chair for Freeview.

In conversation with Chris Ship, Andy will share his travel-outsider vision for the business, also addressing the hottest issues for travel at the time of the Convention.

10:20-10:50

The Rise of the Conscience Traveller

Customer Happiness and Sustainable Change Patrick Marsden, Head of Travel, MaCher

This session will see Patrick Marsden, the Head of Travel at MaCher – the environmental and social consultancy – share MaCher’s social experimental psychological research about happiness during the customer journey. It may be a surprise to many to learn when guests are experiencing the most happiness during the consumption of experiential products, such as travel – information that can be useful in improving guest adoption of sustainable changes. In this fast-paced, research backed and thought-provoking session, Patrick will explain how many of their clients have successfully removed single use plastic products without degrading the guest experience, and the vital role a network can play in driving change.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

José Aragão

Simon King

Tony Roberts

Richard Sofer

Nikki White

Senior Product Manager, Turismo De Portugal

Director and Co-Founder, InsideJapan Tours and Inside Travel Group

Vice President UK and Europe, Princess Cruises

Commercial Business Development Director, TUI

Director of Destinations and Sustainability, ABTA

THE TRAVEL CONVENTION

Wednesday 9 October 11:20-11:45

Innovative Thinking Dr Dee Waddell, Global Managing Director, IBM Global Travel and Transportation Industries

With personalisation essential and new technologies transforming the experiences available to consumers, what is the future for innovation in travel? In this session, we will hear from Dee Waddell, who enjoys deep and extensive leadership experience in the industry, about the importance of being bolder, braver and open to new possibilities as we move forward into 2020 and beyond. A US native who lived in Japan for six years, Dee will share his thoughts on what we can expect to impact on businesses in the West sooner rather than later, and discuss how adopting new and exciting approaches, pushing boundaries and driving change is paramount.

11:45-12:15

Coffee Break

Head to level 2 for another opportunity to network with fellow delegates over light refreshments, kindly provided by our Local Partners.

11:45-12:15

The World’s Premier Chauffeured Services Carey is the world’s leading provider of chauffeured services and ground transportation logistics management. With an exclusive global network spanning more than 1,000 cities worldwide, Carey offers unrivalled safety, consistent service standards and innovative travel technology for both travellers and arrangers.

For further information, please contact Rachelle Piper, rachelle.piper@carey.com

Meet with ABTA A further opportunity to catch up with the ABTA team in Wakashiba on level 2.

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Reservations email: reservations.emea@carey.com Reservations phone: +800 8600 5691 or +44 20 8326 7600 Website: www.careyuk.com

TOKYO, JAPAN // 7-9 OCTOBER 2019

Wednesday 9 October 12:15-12:30

12:30-12:55

New Money

12:55-13:20

The Future of Travel in a Brave New World

Alistair Pritchard, Lead Partner (Travel), Deloitte

Moderated by Lucy Huxley, Editor in Chief, Travel Weekly Group

Over the past year, some of the world’s biggest tech firms have showed increased interest in the potential uses and application of cryptocurrency. With Facebook announcing plans to launch Libra within a year, effectively allowing up to 2.4 billion users to send money to others or make purchases easily and cheaply, Yahoo purchasing 40% of the Japanese crypto exchange, Taotao, for an estimated 2 billion yen ($19 million) and Google launching new crypto-related search tools, ‘new money’ is set to be propelled into the mainstream. Alistair Pritchard, Deloitte’s Lead Partner for Travel, will explore the possible impacts of new money on the travel industry, and what we will have to do to evolve and adapt to take full advantage of the opportunities it provides.

As we approach the close of this year’s Travel Convention, industry leaders will share their views on the future of travel. From innovating through products and technology to reimagining their approach to sustainability or reinventing the experiences they offer the holidaymaker, the panel will discuss some of the exciting innovations that are coming down the line and what we can do differently to grow and prosper.

Making Global Local Philippe Gas, President and Managing Director, Walt Disney Attractions Japan 13:20-13:50

The experts in product innovation and adaption designed to ensure continued appeal to audiences around the world are Disney, whose theme park and resort concepts in Paris, Shanghai and Tokyo enjoy their own unique identity while remaining authentically Disney. This session will see Philippe Gas, the President and Managing Director of Walt Disney Attractions Japan, take you behind the scenes at the ‘Happiest Place on Earth’. From offering subtly different selections of food, rides and layout to cater for local needs, to navigating international laws and legislation or dealing with staff around the globe, Philippe will explore the opportunities, challenges and pitfalls for global companies looking to establish themselves as a part, rather than an interpretation, of a culture and its people.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

Stuart Leven

Garry Wilson

Vice President, EMEA and Managing Director, Royal Caribbean International

Chief Executive Officer, easyJet Holidays

Go Beyond Victoria Gosling OBE, Chief Executive Officer, GB Snowsport

Victoria Gosling OBE, the CEO of GB Snowsport, has had an outstanding career to date. Having played a pivotal role in spearheading the Invictus Games in 2014 and then as the CEO of the 2016 Invictus Games in Orlando, she is an advocate for achieving the seemingly impossible.

From her journey through the Royal Air Force as Group Captain, to her ambitious vision to lead Britain to become a top five nation in winter sport by 2030, Victoria has operated in numerous challenging environments. Her closing address will empower you to be resilient, brave and willing to challenge the status quo.

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THE TRAVEL CONVENTION

T H I S I S Y O U R P E R F E C T D AY Throw away your perceptions about what’s possible on a holiday, as you discover the ultimate globe-trotting adventure.

We’ve got 27 remarkable ships, sailing to over 250 of the world’s most breathtaking destinations, including our very own private island, Perfect DaySM at CocoCay®. It’s a one-of-a-kind place with thrills and chills galore. Picture sky-high waterslides, infinite waves, swim up bars and luxury overwater cabanas. This is how to holiday, exclusively with Royal Caribbean®.

Book now at royalcaribbean.co.uk

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TOKYO // 7-9 OCTOBER 2019

TRAVEL

The UK’s largest travel publisher 26

THE TRAVEL CONVENTION

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TOKYO, JAPAN // 7-9 OCTOBER 2019

Wednesday 9 October 13:50-14:00

14:00-14:05

Chairman’s Closing Remarks

15:30-17:00

Ten Pin Bowling*

Alistair Rowland, Chairman, ABTA

Shingawa Prince Hotel Bowling Alley Level 2

Alistair Rowland, ABTA’s Chairman brings the 2019 Travel Convention to a close.

Just a short walk from the Convention hotel, the Shinagawa Prince Hotel features a mind dazzling 80-lane Bowling Alley.

Come and support ABTA LifeLine and enjoy a friendly game of ten pin bowling with industry friends.

Destination 2020 Launch

Sponsored by

The much-anticipated reveal of next year’s host destination.

Where will it be?

Tokyo DIY

20:15-23:00

Hosted by

Each bowling team will also receive a pitcher of beer and one tub of scrumptious popcorn, courtesy of Holiday Extras. Additional refreshments can be purchased from the Food Court opposite the bowling alley.

Farewell Party Hiten Banquet Hall

As the Tokyo Convention draws to a close, join fellow delegates and our Farewell Party hosts, ANA – All Nippon Airways and East Japan Railway Company, in the Hiten Banquet Hall of the Grand Prince Hotel New Takanawa for a final night to remember.

23:00-02:00

Convention Bar Nine Bar

Another opportunity to explore Tokyo through a ‘Do it Yourself’ approach. Our Headline Partner InsideJapan Tours has provided a selection of ideas

Sponsored by

to get you started. Visit the DIY section of the app or website for further details.

The final Convention Bar will take place at the Nine Bar on the 39th floor of Shinagawa Prince Hotel. This will be the final chance to network with industry peers in a relaxed setting and experience stunning views over night-time Tokyo before you head home, or further afield to explore Japan.

*Advance booking is required. For last minute availability, please email moreinfo@thetravelconvention.com

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

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The Amazon of travel cash.

TOKYO, JAPAN // 7-9 OCTOBER 2019

Pre & Post Convention Activities Either side of the Convention, delegates can take part in a range of excursions, tours, FAM Trips, social events and England Rugby packages, which have all been designed to help you have a memorable experience in Japan.

3-6 October

10-12 October FAM Trip: Ryokan Stay in Hakone*

FAM Trip: Golden Route*

FAM Trip: Nature and History*

4-6 October FAM Trip: Ryokan Stay in Hakone*

10-17 October Get Beneath the Surface Tour

5 October

FAM Trip: Golden Route 14:00-20:00

Spectrum of the Seas Ship Visit*

17:00-19:00

Rugby World Cup Match – England v Argentina*

12 October 17:15-19:15

Rugby World Cup Match: England v France*

6 October 09:00-12:00 Excursion One: Excursion Two:

09:00-16:00 Excursion Three: Excursion Four:

Half-Day Excursions* Meiji-Jingu Shrine and Harajuku Walking Senso-ji Temple and Asakusa Walking

13 October 19:45-21:45

Rugby World Cup Match: Japan v Scotland*

Full Day Excursions* Zojo-ji Temple & Tokyo Tower and more Tokyo Sky Tree and more

*Advance booking is required.

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

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TOKYO, JAPAN // 7-9 OCTOBER 2019

ABTA – The Travel Association ABTA has been a trusted travel brand for over 65 years. Our purpose is to support and promote a thriving and sustainable travel and tourism industry and to help our Members’ customers travel with confidence.

The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.

We help our Members and their customers navigate through today’s changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.

Brand and Business Development

Financial Protection and Financial Services

Claire Biddle Partnerships Manager

Naimish Purohit Manager, Financial Protection

Alice Catterall Head of Events and Partnerships

Nashita Luchmun Manager, Membership, Risk and Financial Protection

Darren Hewitt Communications Executive Victoria Jamieson Senior Manager, Member Engagement Emily Jones Media and PR Manager Mark Perry Senior Events Executive

Meet with ABTA

Tom Sommerfelt Senior Media Relations Executive

ABTA provides a variety of services from free legal advice, financial protection solutions and crisis management guidance to providing marketing materials to increase your profile and sales.

Whether you want to pop by and say hello over a coffee, or learn more about how we can provide business support to your company, take advantage of meeting some of the ABTA team in person at the Convention.

ABTA colleagues will be available during the Convention to meet delegates at the following times. You can either drop by or pre-book an appointment by sending us an

Matt Turton Account Director, Conferences and Events

Destinations and Sustainability Clare Jenkinson Senior Destinations and Sustainability Manager

email at membersinfo@abta.co.uk.

Tuesday 8 October

Wednesday 9 October

11:50-12:20

Wakashiba, Level 2

11:45-12:15

14:00-15:00

Wakashiba, Level 2

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

Wakashiba, Level 2

ABTA LifeLine Trudie Clements Director ABTA LifeLine

Esther Riske Membership Onboarding Manager Ian Hall Head of Travel Insurance

Finance and Resources Sabrina Regis-Rocher Financial Controller Stuart Parker Head of Operations and Delivery

Legal Services Susan Deer Senior Solicitor Daryl Nurthen Manager, Member Support

Public Affairs Luke Petherbridge Head of Public Affairs

THE TRAVEL CONVENTION

Meet the Team Senior Leadership Team

Mark Tanzer Chief Executive

Victoria Bacon Director of Brand and Business Development

Simon Bunce Director of Legal Affairs

Carolyn Watson Director of Finance and Resources

Nikki White Director of Destinations and Sustainability

33

THE TRAVEL CONVENTION

Lead Partner

Telegraph Travel is where our award-winning journalists take you on an exhilarating journey through inspiring lands to discover holidays and experiences that are perfectly suited to you. It is the home of the UK’s highest-quality, inspirational travel journalism and carefully crafted storytelling: news, features, advice, interviews, first person stories, analysis, comment, data and interactive tools from the best writers in the business.

The trust our readers have in Telegraph Travel is based on the faces in our pages and the expertise they embody – our readers love nothing more than a recommendation from experts they recognise and trust. We aim to help our readers make the most of life, spend their money wisely, broaden their horizons, laugh, marvel and thoroughly enjoy their well-earned time off.

We judge Telegraph Travel’s success at how well it builds subscriptions and at how successful it is at engaging our readers – via our digital content and our two weekly print sections on Saturdays and Sundays.

We look forward to meeting you during The Travel Convention.

Facebook: Telegraphtravel Twitter: @Telegraphtravel

www.telegraph.co.uk/travel

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GROUP The UK’s market-leading travel media company, with an unrivalled presence in print, online and face-to-face

É

travelweekly.co.uk

"

@travelweekly

x

020 7881 4800

THE TRAVEL CONVENTION

Headline Partners

As a leading global provider of mobility solutions, Avis Budget Group operates three of the most recognised brands in the industry, including Avis, Budget and Zipcar.

We know how to capture the attention of our audiences…when every second counts.

With more than 5,000 car rental locations across the UK, Europe and worldwide, Avis has

there at scale. Across broadcast, mobile, social, live and now outdoor – we reach millions

a car for every occasion.

of people.

Budget Car Rental is one of the world’s best-known car rental brands with approximately

Global is passionate about connecting your travel brands to audiences through

3,350 locations in more than 120 countries.

immersive experiences. We can drive brand-love by embedding experiences into the

Zipcar is the UK’s largest and most flexible car sharing service. Join online and only pay as you drive – it’s city living made simpler, smarter and cleaner.

Wherever and whenever people want to consume media and entertainment, Global is

fabric of our stations, events, digital or outdoor content. We can also engage with audiences when they are on the move – Global connects brands to a worldwide audience of 125 million via DAX (a pioneering digital audio advertising platform). DAX can provide

Avis Budget Group is leading our industry through digital innovation, from mobile apps to

the soundtrack to potential travellers and holiday makers whilst they are listening to

connected cars to cloud-based platforms with machine learning and artificial intelligence.

music streaming services, digital radio and a choice of over 650 podcasts.

The result? Continually reinventing the rental experience, increasing operational efficiencies to reduce costs, and creating new business models through partnerships and integrated services.

In a brave new world, where every second matters…every brand needs to heard. www.global.com

We are building a completely connected journey where consumers utilise multiple mobility services to travel from point A to point B. To facilitate this shift in demand, we are laying the foundation for more transparent, personalised experiences across multiple modes of transportation for seamless customer journeys around the globe. www.avisbudgetgroup.com

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TOKYO, JAPAN // 7-9 OCTOBER 2019

Headline Partners

InsideJapan was founded back in 2000 by university friends, Alastair Donnelly and Simon King, after a three-year stint of living and working in Japan. Having fallen in love with the place, the tour operator’s mission was to introduce the country, the culture and the people that make this place so very different, to the rest of the world.

At Royal Caribbean International, we take a virtual sledge hammer to busting cruise myths and show people it’s a much richer experience than its given credit for. In short, think you know cruise? Think again!

The Japan specialist has developed pioneering Small Group Tours and tailored

entertainment.

Self-Guided Adventures with their ‘Get Beneath the Surface’ experiential style of travel.

Destinations are an equally important part of the holiday and we’re proud to visit over

Travelling on public transport, staying in everything from traditional guest houses to

260 destinations – but it doesn’t stop here. We’ve announced our Perfect Day Island

luxury hotels, and heading from the likes of Tokyo to ‘off-radar’ mountain towns and

Collection, a series of unrivalled private island destinations around the globe. The first,

islands, each trip is designed to leave travellers wanting more.

Perfect Day at CocoCay in the Bahamas, launched in May this year, boasting a number

Since 2000, with the help of like-minded individuals with similar experiences of living in

of distinct experiences and iconic features, giving adventurous holidaymakers first-time

Japan, the experts have evolved into the largest independent Japan travel specialist tour

experiences that will top any bucket list. From racing down the tallest and most thrilling

operator and ground handler in the UK, based in Bristol with operations offices in Tokyo

waterslide in North America to riding the tide of the Caribbean’s largest wave pool,

and Nagoya.

guests have the power to create their perfect holiday day – no matter what that may

Our award-winning fleet of 27 ships offers guests of all ages a holiday to remember with an array of wow-inducing features and brag-worthy amenities only found on Royal Caribbean, such as robotic bartenders, the tallest slide at sea and jaw-dropping

look like.

InsideJapan celebrate their 20th birthday in 2020 and continue to evolve with the launching new destinations across Asia under its InsideAsia sister brand. Currently in

With a 50-year legacy of innovation and introducing industry “firsts” never before seen

the midst of a very successful Rugby World Cup campaign and with Tokyo 2020 on

at sea or on land, Royal Caribbean International is revolutionising the industry to really

the horizon, things are looking good.

show guests ‘This is How to Holiday’.

www.insidejapantours.com

www.royalcaribbean.co.uk

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

THE TRAVEL CONVENTION

Headline Partners

Travel Money Disrupter

Travel businesses are constantly looking for new ideas to improve passenger margins. Spendology’s white label travel cash platform could be the answer.

Cash is still the most important form of currency for Brits on holiday. £27 billion is exchanged in the UK prior to departure each year, according to Mintel, with further growth forecast. If you don’t sell travel cash, you’re missing out on that revenue.

Spendology Cloud is an innovative new technology platform that allows you to sell travel cash to customers and profit. You can customise and configure services, change the branding, offer various exchange rates, include different strategies for each currency and tracking competitors. You’ll have a modern retail front end that elevates your brand and a modern user journey with a 92% five star rating on Trustpilot from thousands of users.

Partner with us and you’ll get your own travel cash site, mobile app, smart speaker capability, clever widgets integrated into your site, and you can use our code snippets to deliver personalised pre-departure emails.

Users choose the date and time of delivery to any UK address and partners can personalise delivery options to their business, with the opportunity to collect from branches, offices or depots. The potential to deliver travel cash as part of an airline at-seat service can also be discussed.

Make travel cash part of your product offering and use the profit to fill a budget deficit, fund additional marketing campaigns or to boost your turnover prior to a merger or acquisition. www.spendology.com

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TOKYO, JAPAN // 7-9 OCTOBER 2019

Useful Information Sponsored by

Convention App

Visit

Essential Travel Advice

Details of how to download the Convention app, sponsored by Traveltek will

Please visit the registration section of the Convention website for links

be emailed to you. The app will work on iPhone, Android and other smartphone

to the FCO travel advice and further official health advice, including

devices and will provide you with an at-a-glance guide to the Convention. It also

information on vaccine recommendations, any current health risks or

provides the opportunity to connect with other Convention attendees before,

outbreaks, and factsheets with information on staying healthy abroad.

during, and after the event.

Provided by

Currency Offer Sponsored by

Badges & Lanyards

Did you know that cash is the main form of payment in Japan and that cards are rarely accepted? So you definitely need to take cash! Our Headline Partner Spendology has an unbeatable currency offer exclusively for registered delegates:

Please wear your badge and lanyard, kindly sponsored by Babble, throughout the Convention to confirm that you are a registered delegate. The organisers have the right to refuse admission to anyone not wearing a badge. If you misplace your

• Japanese Yen at cost

badge, a replacement can be obtained from the Information Desk located on the Level 1 of the Pamir Convention Center.

• Free next day delivery to any UK address

Travel Money Disrupter

• Free buyback service

Find out more at SpendologyTokyo.co.uk and don’t forget to download the Spendology Tokyo Smartphone App to use all the special features and track your order.

Be an Environmentally-Friendly Delegate Convention delegate materials, including badges, lanyards, folders and this programme have been created from environmentally-friendly materials such as recycled plastic bottles and recyclable paper to ensure that

You must use the email address you used to register for the Convention and select ‘Delegate’ in order to access this offer. If you get stuck, just call us and we’ll sort it out.

we remain committed to implementing sustainable practices. We also urge you to bring a reusable water bottle with you to the Convention to further cut down on unnecessary single-plastic use.

Car Hire Discount Produced by

Convention Podcasts

Provided by

If you want to have a real adventure, why not hire a car with Avis and see the real Japan? Go off-the-beaten-track and explore this amazing country.

Headline Partner, Global, the Media & Entertainment Group has created a

Our Headline Partner is offering a 10% discount on reservations made

series of Convention Podcasts.

between now and 31 October for rentals between 1-31 October 2019.

The podcasts feature many of the Convention’s major Partners, Marcel Theroux

To book call: From overseas +81 92-624-1720 / Domestic 0570-054-317

and other delegates who have each shared stories about their experiences in Japan.

Find Convention Locations

To help you enjoy the podcast experience even more, Global is gifting you a premium audio package – just enter the competition for your chance to win one

Scan the QR code (right) and click on the map pins on Google Maps

of three prizes. Visit the Convention Website for download instructions.

to find Convention locations. This feature, which has been created exclusively for Convention delegates, will highlight important walking routes and help you to navigate your way around the main Convention

Dress Codes

Business sessions

Welcome Party and Farewell Party

Business Attire

Party Wear

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

venues.

40

Barbados Welcomes You With its resplendent sunsets, incredible beaches and a welcome warmer than the weather, you’d be forgiven for thinking that was more than enough to tempt the most discerning clients. Yet Barbados has even more to discover beyond the beach.

Amazing gastronomy, a rich historical past and a vibrant culture unique to the island, means that visitors get to experience the very best of the Caribbean.

Visit Barbados @Barbados @visitbarbados

And that’s not all – In 2020, Barbados invites you and all of your clients to come and join ‘We Gatherin’, a year-long celebration of all things Barbados!! Starting in St. Lucy in the north of the island in January, ‘We Gatherin’ will move south, with each parish being designated its own month to showcase its unique and iconic aspects of the parish, its social life, food, history, accomplishments and people.

For more information on the Vision 2020 – We Gatherin’ year-long promotion, go to wegatherinbarbados.com

visitbarbados.org

THE TRAVEL CONVENTION

Appreciations ABTA and its Board of Directors would like to thank the following companies and individuals for their contribution towards the success of this year’s Travel Convention

HOSTS

CONVENTION ADVISORY PANEL Victoria Bacon, Director of Brand and Business Development, ABTA Ben Bouldin, Associate Vice President & Managing Director, Royal Caribbean Alice Catterall, Head of Events and Partnerships Dean Harvey, Marketing Director, Kuoni Giles Hawke, Chief Executive Officer, Cosmos & Avalon Claire Irvin, Head of Travel,The Telegraph Julia Kemp, Director of Global Travel and Partnerships, Avis Budget Group

LEAD PARTNER

Lisa McAuley, Managing Director - Tour Operations, Gold Medal / Travel 2 Ruairidh Roberts, Industry Head, Google Ben Ross, Deputy Head of Travel, The Telegraph Richard Singer, Chief Executive Officer, icelolly.com Mark Tanzer, Chief Executive, ABTA Andy Washington, Senior Vice President - Travel, Culture Trip

HEADLINE PARTNERS

LOCAL PARTNERS Team Japan (Our Convention Hosts) would like to extend its sincere appreciation to their local partners for their efforts and support throughout the planning and operation of this year’s Travel Convention.

Travel Money Disrupter

TRADE MEDIA PARTNER

ORGANISERS AND PRODUCERS

Local Partners Directory [pages 44-51]

43

96% of ISESHIMA area is the national park. Since ancient time and before being a National park, the people has been living with the sea and nature. Besides, IseJingu.

Therefore, many cultures and life has been growing up here.

Ise Jingu is called “Spiritual Home of Japanese”.

The purpose of visiting Ise Jingu is to express Thanks for living.

After visiting Ise Jingu, most people go to OharaiMachi and Okage-Yokocho.

You can enjoy local food and Japanese sweets.

Ama women diver’s culture has been handed down since 2,000 years ago in ISESHIMA area.

In Toba city and Shima city, you can experience many Ama activities!

Ama women divers contributed to the beginning of cultured pearl history as well.

San’in, " the shadow of the mountains," also often finds itself in the shadow of other regions throughout Japan. Located on the western side of Honshu, facing the Sea of Japan on the north side of the Chugoku Mountain range, San’in is made up of the two prefectures of Shimane and Tottori. There are no bullet trains, no large-scale industrial areas, and no major commercial centers. So what exactly is there about the San’in region that would appeal to people to come and visit?

Having avoided much of the rampant, indiscriminate overdevelopment that can be seen in other areas of the country, the San’in region has preserved much of what gives Japan its appeal. The history, culture, lifestyle, and unspoiled natural scenery here all connect to the roots of Japan, and those who are seeking the qualities that give Japan its uniqueness will not be disappointed by what they find here in San’in.

Many of the quintessential parts of Japanese culture find their origins here. Locations throughout the region have strong connections to Japanese mythology. From archaeological sites which shook concepts of ancient Japanese history to temples and shrines whose architecture has confounded experts, mysteries abound here in San’in. There is even one area here where all of the gods throughout Japan are said to gather once a year.

This distinctive nature of the San’in region has created an area unlike any other in Japan, and it all awaits you.

“Living Framed Painting” Adachi Museum of Art

Tottori Sand Dune

Iwami Kagura

Mt.Mitoku

Oki Islands

TOKYO, JAPAN // 7-9 OCTOBER 2019

THE UK TRAVEL INDUSTRY’S FLAGSHIP EVENT

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