ITT Onsite Programme 2019 - Split, Croatia

ITT CONFERENCE

C R O AT I A

1 0 -1 2 J U N E 2 0 1 9

LE MÉRIDIEN LAV

“Change is the law of life, and those who look only to the past or present are certain to miss the future.” John F Kennedy

HOSTS

PROGRAMME AT A GLANCE DAY 1 // MONDAY 1 0 J UNE

DAY 2 / / T U E SDAY 1 1 J U N E

DAY 3 / / W E D N E SDAY 12 JUNE

07:30 - 17:00

06:30 - 07:30 Yoga Class*

06:30 - 07:30 Yoga Class*

08:45 - 14:10

Conference Sessions

07:45 - 08:45

Travlaw Breakfast*

15:00 - 18:30

Split City Tour*

09:00 - 14:10

Conference Sessions

19:30 - 23:00

MSC Gala Dinner

15:00 - 18:30 Trogir City Tour*

23:00 - 01:00

ITS Club Late Night Bar

19:30

Transfer to Farewell Party

20:00 - 23:00

Farewell Party

23:00 - 02:00

APH After Party

23:00 - 02:00

Return Transfers to Hotel

Boat Trip to Hvar*

18:15 - 19:15 TTG Media’s Smarter,

Better, Fizzier Drinks Party From 19:00

Transfers to Welcome Party

20:00 - 22:00

Welcome Party

22:00 - 02:00 C&M Late Night Bar 22:00 - 02:00

Return Transfers to Hotel

* OPTIONAL ACTIVITIES – PRE BOOKING REQUIRED

SPONSORS HEADLINE

LONDON

4–6 November 2019

GALA DINNER

VENUE

AIRLINE PARTNER

YEARS

GALA DINNER ENTERTAINMENT

TRADE MEDIA PARTNER

WELCOME TO THE ITT CONFERENCE I speak on behalf of the ITT Board when I say I am delighted to be working with the Croatian National Tourist Board and Split-Dalmatia County Tourist Board to stage this year’s ITT Conference in Split.

For those of you who have never visited this part of the world, you are in for a treat. Split is a destination that encapsulates the perfect combination of old and new, mixing honeycombs of monuments and medieval passageways with lively bars and scenic views. You’ll find many world-famous landmarks here such as the Cathedral of St Domnius, Klis Fortress and Diocletian’s Palace, alongside cultural attractions like the Meštrovic Gallery.

Overlooking the Dalmatian coast and just a stone’s throw away from Split, our Conference hotel – Le Méridien Lav, Split Resort – is located just 20km from Split Airport. With its own private beach, high-end spa, array of restaurants and unparalleled facilities, this seafront gem is the ideal location for us to stay and has proven to be a popular choice with our Members.

This year’s conference sessions are based around the theme ‘The Opportunities of Change’, and will address the new initiatives that are arising in our industry. We’ll hear from travel industry figures and guest speakers who will offer their expertise and advice. Once again the Conference will be moderated by the one and only Tim Hames.

A big thank you to our Headline Sponsors and Destination Hosts. Finally, thank you to our Members for your continued support – I wish you a truly memorable Conference.

Dr Steven Freudmann F.Inst.TT. Chairman Institute of Travel & tourism

Dear colleagues and participants of the ITT Conference, it gives me great pleasure to welcome you to Split and the beautiful country of Croatia.

In recent years, Croatia has become a well-known tourist destination on a global level and the ITT Conference is an event attesting to this.

We are very thankful you chose Croatia to host the Conference and we look forward to what I believe will be a very successful event.

The key to Split’s increasing popularity is the diversity of the offer it provides to all its guests. Here you can find a treasury of history and world cultural heritage and monuments of UNESCO, as well as preserved nature, clean seas and fantastic gastronomy and entertainment. But above all, you will find gracious and friendly locals who will warmly welcome you.

I hope your stay and work in our county will be pleasant and interesting.

Joško Stella Director Split-Dalmatia County Tourist Board

Kristjan Staničić, M. Sc. Director Croatian National Tourist Board

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PHOTO CREDIT: GORAN STANZL/PIXSELL

We are delighted to support the ITT Conference, which will provide an abundance of high-quality information exchange, ideas and also networking opportunities. We have many business partners among ITT Members because the UK market is very important for Croatian tourism.

Welcome to Split-Dalmatia County, the largest tourist region in Croatia at the heart of the Adriatic coast.

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MONDAY 10 JUNE TTG MEDIA’S SMARTER, BETTER,

WELCOME PARTY

FIZZIER DRINKS PARTY

20:00-22:00

18:15 -19:15

DIOCLETIAN’S PALACE

VENTULA LE MÉRIDIEN LAV, SPLIT

Come and join the TTG Media team to find out more about the ‘new TTG’ and its vision for a smarter, better and fairer travel industry.

The Welcome Party will be held at Diocletian’s Palace. Built as a military fortress in the fourth century, this UNESCO World Heritage site is one of the most impressive ancient Roman structures in existence today. Adorned with details, it boasts vestiges of Roman, Venetian and medieval architecture, 3,500-year-old Egyptian sphinxes and fantastic views across Split.

Provided by our Destination Hosts, the Welcome Party will bring ITT friends together for a fantastic evening of celebration in a spectacular location. Welcome drinks will be provided by Travel Risk Professionals.

Transfers to the party will depart from 19:00, delegates on the earlier transfers will benefit from a mini-guided tour, courtesy of Split County Tourist Board.

WE L CO M E DRI NK S SPO NSO RE D B Y

CONFERENCE THEME There is no doubt that the current economic and political climate is highly unpredictable as wider issues such as Brexit force the travel and tourism industry to face unprecedented strategic and operational challenges. Whilst the natural reaction may be to fear the unknown, it is paramount that travel businesses are always ready to adapt to change and embrace new opportunities.

With The Opportunities of Change as its theme, the conference speakers will provide their own perspectives on the opportunities that changes ranging from Brexit to new technologies and ever-evolving consumer behaviours will bring to the travel and tourism sector.

LATE NIGHT BAR 22:00-02:00 ROOF 68

C&M’s Late Night Bar will take place at Roof 68 opposite Diocletian’s Palace. Influenced by designs from the 1960’s, this retro rooftop bar offers breath-taking views across Split harbour and overlooks some of the city’s key sites. Come along to network with industry peers, create new connections and solidify friendships as we party into the early hours.

Transfers back to the hotel will depart on the hour from 23:00 until 02:00.

L AT E NI GHT B A R SPO NSO RE D B Y

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COMPLIMENTARY EXCURSIONS There is so much to see and do in Croatia! To help you make the most of your stay, ITT’s Excursion Partner, Katarina Line has organised three full and half-day complimentary excursions around Split, Hvar and Trogir. To book your place, email sally@itt.co.uk. Further information will be communicated to you via the Conference app.

Terms and Conditions ITT acts as an agent for Katarina Line when taking bookings for excursions. By booking an excursion, you will be agreeing to the terms and conditions of Katarina Line as responsibility lies with them.

No-shows on excursions will be charged at £25 per delegate.

BOAT TRIP TO HVAR

MAXIMUM 70 PAX

Monday 10 June / 07:30 -17:00 Meet at the Hotel Reception at 07:30 – Pre booking required From its sea views and olive trees to its vineyards and ancient landmarks, there is no doubt that Hvar is beautiful. A celebrity oasis, the island has attracted the likes of Tom Cruise, Prince Harry and Beyoncé. Come and see what makes this island so special as you enjoy a voyage across the waters, light lunch and reception drink onboard the vessel.

Accompanied by a tour leader and ship’s crew, the journey to the island will take approximately three hours, depending on the weather conditions. A swimming stop may be included if time permits.

Participants should meet at the reception and a Katarina Line rep will accompany you to the Marina, where the boat will depart.

SPLIT CITY TOUR

MAXIMUM 50 PAX

Tuesday 11 June / 15:00-18:30 Departs from the Hotel Reception at 15:00 – Pre booking required Split, Croatia’s second largest city, is well-known for its historical sites. This excursion will enable you to wander through the city’s cobbled streets and visit its famous landmarks as a knowledgeable Katarina Line tour guide tells you more about the city’s cultural and historical heritage. Highlights include entrance tickets to the Emperor’s Chambers.

TROGIR CITY TOUR

MAXIMUM 50 PAX

Wednesday 12 June / 15:00 -18:30 Departs from the Hotel Reception at 15:00 – Pre booking required Sometimes known as the floating museum town, this UNESCO World Heritage site has a fascinating 2,300 year old history. Trogir’s rich culture was created under the influence of old Greeks, Romans, and Venetians.

You will be able to walk around the picturesque coastal town and visit key attractions such as St Lawrence Cathedral as a tour guide tells you about Croatia’s intriguing past.

SPA DISCOUNTS AND PACKAGES Spa treatments can help you to relax and recuperate, and where better to embrace the soothing effects of a spa treatment than in the therapeutic surroundings of Split?

To make your trip to Croatia extra special, Le Méridien Lav is offering Conference delegates a 10% discount on all treatments at their hotel Spa. They have also put together two packages exclusively for ITT delegates to enable you to soak up the sunshine and enjoy views across Dalmatia’s glittering waters in your own beach cabana.

Re:Cupera Package

Discovery Package

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One cabana

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One cabana

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Beach towels

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Beach towels

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400 KN credit for food and drinks

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400 KN credit for food and drinks

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2 x 60 minute massage

Price: 750 KN

Price: 1,500 KN

TO BOOK, CONTACT THE HOTEL DIRECTLY ON RECUPERASPA@LEMERIDIENSPLIT.COM

TUESDAY 11 JUNE CO NFERENCE SESSIO N S – G R AN D DAL MAC IJ A R O O M

08:45- 09:10 STEVEN FREUDMANN, CHAIRMAN, ITT TIM HAMES, MODERATOR GARI CAPPELLI, MINISTER, MINISTRY OF TOURISM – REPUBLIC OF CROATIA KRISTJAN STANIČIĆ, M. SC. DIRECTOR CROATIAN NATIONAL TOURIST BOARD WELCOME TO CROATIA

Steven Freudmann, Tim Hames and our Destination Hosts welcome delegates to the 2019 Conference.

09:10- 09:30 PAUL ALEXANDER, CHIEF EXECUTIVE OFFICER, BEYOND ANALYSIS VOYAGES EXTRAORDINAIRES – A DATA-DRIVEN GUIDE TO THE FUTURE OF TRAVEL

The world is a rapidly changing place – socially, environmentally, financially and economically. Hunch-driven decisions are no longer good enough, so travel data is essential to drive responses to world-events. No single expert is capable of making good decisions if they are not driven by the collective wisdom of the industry’s data. Moving beyond the simple to / from / date search, to having a “deep search” capability to prove near perfect traveller-journey matching, Paul will illustrate how extensive use of good quality data, machine learning and artificial intelligence is already transforming the travel industry forever.

10:30-11:10 SIR BRENDAN BARBER, CHAIRMAN, THE ADVISORY, CONCILIATION AND ARBITRATION SERVICE (ACAS) DIANA HOLLAND, ASSISTANT GENERAL SECRETARY, UNITE THE CHANGING WORLD OF WORK

We are told we are in the foothills of the Fourth Industrial Revolution.

Our lives are to be transformed by dramatic technological change.

Artificial Intelligence and robotics will lead to dramatic job losses across the advanced economies. Sir Brendan and Diana will address how we can adapt the world of work in this fast changing environment to best deliver the gains of economic growth in ways that deliver fairness and win public support.

11:10-11:30 COFFEE BREAK GRAND DALMACIJA FOYER

11:30-12:05 LORD ANDREW ADONIS, FORMER BRITISH LABOUR PARTY POLITICIAN, ACADEMIC AND JOURNALIST WHITHER BREXIT

Lord Adonis will give a situational report on Brexit and what it means for the travel and tourism sectors. As well as being one of the most prominent campaigners against Brexit, he fought the recent European Parliament election. Enlivened by Lord Adonis’ personal anecdotes, this session will describe the state of play on Brexit.

09:30- 09:40 LOUISE DAVIES, CUSTOMER EXPERIENCE DIRECTOR, TRAVEL, PA CONSULTING TURNING DISRUPTION INTO COMPETITIVE ADVANTAGE IN TRAVEL

As new technologies and changing customer expectations radically change how we do business in Travel, it is clear that incumbent organisations need to adapt to thrive. PA’s latest research accepts the challenge disruptors and digital natives pose to the status quo, but are proving that it is possible to find opportunity in these complex changes.

Louise Davies will share five clear steps to help your organisation become more responsive to change; poised to beat the competition – today and tomorrow.

09:40-10:30 MOOLY EDEN, CHAIRMAN, UNIVERSITY OF HAIFA WILL WE BE REPLACED BY ROBOTS?

Exponential behaviour is affecting every aspect of our lives, from geo-politics and economics to the automotive, banking, healthcare and travel sectors. Nowadays, companies have two options – to adapt to this change or to disappear. Drawing from his extensive 33-year career as a high-tech Executive, Mooly Eden will address how the technological industry is changing exponentially. He will focus on the key drivers of this change as well as what we should be doing to survive in this exponential world.

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Session Sponsored by

12:05-12:25 ANDREW BREM, CHIEF COMMERCIAL OFFICER, BRITISH AIRWAYS MODERATED BY PIPPA JACKS, GROUP EDITOR, TTG MEDIA BRITISH AIRWAYS AT 100

In 2019, British Airways celebrates its centenary. In an interview with Pippa Jacks, Andrew Brem, BA’s Chief Commercial Officer, will reflect on the history of the airline, share his insights on what opportunities the future presents and describe how BA is looking to innovate and invest in customer experience in the years ahead.

12:25-12:50 DAVID SCHELP, MANAGING DIRECTOR, TUI DESTINATION EXPERIENCES THE TOURS AND ACTIVITIES OPPORTUNITY

The Tours and Activities market is one of the most dynamic segments in global tourism. Its value chain is rapidly changing due to technological developments as travel agencies, tour operators, airlines and hotels find new ways to offer destination experiences to their customers. In this engaging session, you’ll hear from David Schelp, the Managing Director of TUI Destination Experiences as he shares how you can grow ancillary revenues and increase customer loyalty within the Tours and Activities field.

Session Sponsored by

19:30- 23:00 MSC GALA DINNER LE MÉRIDIEN LAV, SPLIT RESORT

www.martinrobertsfoundation.org.uk Reg. Charity in England & Wales: 1172905

12:50-13:10 COFFEE BREAK GRAND DALMACIJA FOYER

Sponsored by MSC Cruises, ITT’s glamorous gala dinner will take place around the hotel’s spectacular pool. Offering fine food and beverages, good company and fantastic entertainment, the event includes an acoustic performance from Billy Watman, courtesy of A-Rosa in support of Alder Hey Children’s Charity.

Sponsored by

13:10-13:30 CAROL DRAY, COMMERCIAL DIRECTOR, VISITBRITAIN

Entertainment Sponsor

THE CHANGING ROLE OF A TOURIST BOARD – CONNECTING BRITAIN TO THE WORLD

Customers’ time is precious, and in an ever changing competitive world where more authentic travel experiences are demanded, this session will present VisitBritain/VisitEngland’s response in adapting to that challenge through Education Connectivity and Distribution working with and through the Trade globally.

13:30-14:00 DR. KEVIN DUTTON, RESEARCH PSYCHOLOGIST, UNIVERSITY OF OXFORD ELITE COGNITION – CRACKING THE CODE OF THE SPECIAL FORCES MINDSET

British Special Forces are the best in the world. They comprise a rare breed of individual selected not just for their ability to adapt to a wide range of rapidly changing environments but also for their capacity to perform optimally in them. Much has been made of the physical side of the Special Forces make-up, but far less of the psychological profile of these extraordinary fighting machines. Psychologist Dr. Kevin Dutton will reveal precisely what makes them tick – the cognitive principles that all Special Forces personnel have in common – and how the rest of us can adopt them.

Session Sponsored by

23:00- 01:00 LATE NIGHT BAR SEVEN PALMS, LE MÉRIDIEN LAV, SPLIT RESORT

Following the Gala Dinner, join fellow delegates at the Late Night Bar. Just a short stroll away from the Conference hotel’s private beach, the Seven Palms offers breathtaking views across Split’s glittering waters.

Network with industry peers and solidify friendships over informal drinks as we continue the celebrations.

Sponsored by

14:00-14:10 ITT PRESIDENCY HANDOVER

Tuesday’s conference sessions will close with a Presidency handover as Trevor Harding’s successor is announced.

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WEDNESDAY 12 JUNE 07:45- 08:45 TRAVLAW BREAKFAST BRAC ROOM, GRAND DALAMCIJA FOYER

Stay updated with travel law experts Stephen Mason and Krystene Bousfield as they discuss the latest travel issues in this topical breakfast session. They will talk about the practical issues caused by the new Package Travel Regulations and the steps you should take legally to protect yourself from Brexit. Addressing the recent May 2019 Supreme Court case of X v Kuoni, Stephen and Krystene will also provide guidance on what you are liable to be covered for on holiday. We trust this session will leave you feeling prepared with new-found tips on how to prepare for what lies ahead.

To book your complimentary place, email sally@itt.co.uk.

10:00-10:25 JAMES THORNTON, CHIEF EXECUTIVE OFFICER, INTREPID GROUP THE POWER OF PURPOSE – WHY PURPOSE IS NO LONGER A ‘NICE TO HAVE’

In 2018, Intrepid Group became the world’s largest travel company to achieve B Corp status – a certification similar to Fair Trade that recognises businesses that have a positive impact on the planet, employees and local communities. Research has found that businesses within the purpose-driven B Corp movement are growing 28 times faster than the national economic growth of 0.5%. Rather than being a ‘nice-tohave’, Intrepid believes companies that lack purpose will be left behind as millennial consumers choose to buy from businesses that align with their own ethics and values. Intrepid’s CEO, James Thornton, will reveal how Intrepid has put purpose at the centre of its strategy.

CO NFERENCE SESSIO N S – G R AN D DAL MAC IJ A R O O M

09:00- 09:10 TIM HAMES, MODERATOR WELCOME BACK

09:10- 09:35 MILES MANNING, OPERATIONS MANAGER, CHALMAN TRAINING STEVE CHALLICE, TRAINING MANAGER, CHALMAN TRAINING SOUSSE, THE IMPETUS FOR CHANGE

Former New Scotland Yard Detectives Miles Manning and Steve Challice from ChalMan Training will lead the delegates through the events of 26 June 2015, which left 38 tourists dead. With practitioner’s knowledge, ChalMan Training will highlight how the lessons learned by Policing can be brought to the Travel and Tourism industry to cement customer care as its core value. They will challenge delegates to consider their own reaction to crisis and how they can empower staff to cope with holidaymakers affected by death or serious injury abroad. This presentation will provide the impetus for ensuring a compassionate, reputation-enhancing response to those most in need.

09:35-10:00 JOHAN LUNDGREN, CHIEF EXECUTIVE OFFICER, EASYJET MODERATED BY SOPHIE GRIFFITHS, EDITOR, TTG MEDIA HARNESSING OPPORTUNITIES IN A CHANGING CONSUMER MARKET

Since he joined the airline 18 months ago, easyJet’s CEO Johan Lundgren has re-examined the airline’s opportunities in light of a changing market.

In conversation with Pippa Jacks, Johan will speak about the new opportunities that have arisen across the airline – from new capabilities in data, to exploring new technologies for a more sustainable future along with finding the opportunities presented by embracing diversity and inclusion.

10:25-10:45 COFFEE BREAK GRAND DALMACIJA FOYER

10:45-11:10 ROGER FLYNN, INVESTOR & NON-EXECUTIVE CHAIRMAN GRASPING THE OPPORTUNITIES OF CHANGE

In this engaging session, Roger Flynn will explore what it takes to grasp the many opportunities of change that are abundant today.

He will draw on his experiences working directly for Sir Richard Branson at Virgin on new ideas and deals, driving transformational change in sales at British Airways including launching ba.com and, more recently, as Chairman of Loveholidays and Chairman of Luxtripper. He will share his ideas on how you can seize these business opportunities to generate success.

Session Sponsored by

11:10-11:30 ANDY HARMER, DIRECTOR, CLIA UK & IRELAND ANTONIO PARADISO, MANAGING DIRECTOR, UK & IRELAND, MSC CRUISES LUCIA ROWE, MANAGING DIRECTOR, A-ROSA RIVER CRUISES UK & IRELAND MODERATED BY TIM HAMES CHANGING THE PERCEPTION OF CRUISING

Join industry experts Andy Harmer, Antonio Paradiso and Lucia Rowe as they address the big question is cruise cool? Hear how the cruise industry is working together to change the perception of cruising and most importantly tackle those misconceptions in order to get more people to cruise. From targeting the next generation through digital campaigns, to speaking to totally new audiences through world class partnerships and mega ship launches around the world, these experts in Ocean and River Cruising answer the questions everyone wants to ask.

Session Sponsored by

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11:30-12:05 CHAIRED BY: CLAIRE STEINER, CHAIR, EDUCATION & TRAINING COMMITTEE, ITT PANEL:

13:30-14:00 AMAR LATIF, FOUNDER, TRAVELEYES THE BLIND GUY WHO LIKES TO TRAVEL

Change is inevitable. However, some changes are more significant than others and they have the power to make or break us. When Amar turned blind at the age of 18, he thought it was the end of everything as he knew it, when in fact it was the start of an incredible life full of travel, adventure, and opportunity. Let Amar show you how change is a positive thing that should be embraced and not feared.

LEE AINSWORTH, TRADING & PRODUCT MANAGER, ADVANTAGE TRAVEL PARTNERSHIP LOUIE DAVIES, UK ANCILLARIES MANAGER, THOMAS COOK ELEANOR GREATOREX, STUDENT, LEEDS BECKETT UNIVERSITY KATY VARTY, STUDENT, LEEDS BECKETT UNIVERSITY DANNY WAINE, COMMERCIAL SALES MANAGER, INTERHOME

Session Sponsored by

ATTRACTING TOMORROW’S LEADERS TODAY: ARE YOU REALLY A GREAT PLACE TO WORK?

Claire Steiner, UK Director, GTTP, ITT Board Director and Chair of ITT’s Education & Training Committee, will lead this debate focusing on how to attract the next generation of leaders and challenging whether your business is doing this effectively. With the increasing competition for talent across industry, organisations need to rethink to not only survive but also prosper. This session will give businesses an insight into attracting and retaining graduates, non-graduates and apprentices.

14:00-14:10 STEVEN FREUDMANN, ITT CHAIRMAN CLOSING REMARKS

20:00- 23:00 FAREWELL PARTY DE MAR RESTAURANT, SPLIT CITY CENTRE

12:05-12:25 COFFEE BREAK

Provided by our Destination Hosts, the Farewell Party will take place at the De Mar Restaurant in Split’s City Centre. Located along the newly-built West Coast Promenade, the restaurant offers idyllic views of Split’s coastline. You will enjoy delicious traditional dishes and free-flowing drinks as you watch the sun set by the sea and bid a final ITT Conference farewell to this beautiful city.

GRAND DALMACIJA FOYER

12:25-13:00 PROFESSOR JO DELAHUNTY QC, UK BARRISTER, JUDGE & PROFESSOR OF LAW

Transfers depart at 19:30.

Party Sponsored by

THE IMPORTANCE OF COMMUNICATION AND IMAGINATION IN THE WORK PLACE; HOW NOT TO BE LIMITED BY ASSUMPTIONS

Leading UK barrister, Judge and Professor of Law, Jo Delahunty speaks with passionate insight on what it takes to break through barriers. Brought up by a single mum, educated in the state sector, Jo will share her journey to the top of her profession, reflecting on issues concerning equality, class and highlighting the responsibility on leaders to mentor aspiring employees. She suggests communication is a skill we should all hone: the art of persuasion, leadership and the role of imagination in a challenging work environment produces challenges for us all.

23:00- 02:00 LATE NIGHT BAR DE MAR RESTAURANT

Following the Farewell Party, stay on with fellow ITT Members and friends at the seafront De Mar Restaurant for the After Party by the promenade.

Transfers back to the Hotel will depart on the hour from 23:00 until 02:00.

13:00-13:30 PETER MOORE, CHIEF EXECUTIVE OFFICER, LIVERPOOL F.C. ROB SLAWSON, HEAD OF SPORT, THOMAS COOK SPORT

Sponsored by

LOCAL HEART, GLOBAL PULSE

Historically one of the world’s most successful football clubs on the pitch, Liverpool F.C. is rapidly replicating that success in its business activities, recording record revenues and profits in its latest fiscal year. In this session, Peter Moore will talk about how LFC is embracing technology to engage its hundreds of millions of fans around the world. Peter will outline how he draws upon decades of experience at companies like Reebok, Sega, Microsoft and Electronic Arts to accelerate the club’s ability to create a virtuous cycle of income and investment. Thomas Cook’s Head of Sport, Rob Slawson, will then join him in a moderated Q&A as they both discuss the opportunities that are arising in the Sport Travel industry.

Session Sponsored by

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HEADLINE SPONSORS

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognised brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network.

Together, our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. www.avisbudgetgroup.com

Customer-first travel technology.

Inspiretec is an established customer-first technology partner, providing end-to-end digital solutions to help organisations grow.

Inspiretec is formed of four successful digital and technical companies, bringing best of breed and customer-first technology together under one roof for travel providers, tourism organisations and tour operators. We offer end-to-end booking reservation management systems, intelligent CRM platforms delivering personalised e-commerce and retail systems, and inspirational websites and apps that create positive experiences. The combination of our products offer travel and tourism brands the tools necessary to succeed. Simplifying the things that matter to drive sales and enable success in a competitive marketplace.

Established for over 25 years with 130 staff based in the UK and North America, Inspiretec is currently operating in 12 countries across the globe. Some of our clients include dnata Travel, Specialist Leisure Group, VisitBritain, Thomas Cook, Abercrombie & Kent, Mike Burton Group and Travelopia. www.inspiretec.com

Milk Jnr’s & Kidworks specialises in creating engaging kids’ solutions for some of the world’s biggest brands in the airline, travel and leisure sectors.

PA Consulting is an innovation and transformation consultancy.

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

The agency’s team of creatives and account managers work with many leading travel and tourism brands including Etihad Airways, TUI, Marella Cruises, Macdonald Hotels & Resorts and Oman Air. Each product is carefully tailored to every client, its specific audience and industry.

As strategies, technologies and innovation collide, we create opportunity from complexity. We help large travel and hospitality organisations centre on new customers, simplify operations, speed up time to value and build their business to evolve.

The focus is always on driving young customer engagement, education and fun. This approach is perfectly encapsulated in Milk Jnr’s & Kidworks’ mission statement: Play Smarter - We exist to spread happiness with fun, educational and engaging experiences.

Whether you lead a global hotel organisation, a tour operator or a cruise business, we can help you innovate to thrive.

Its full service approach means the team manages every part of a project; from inception to production and stock management. As well as travel and leisure brands, the agency’s prestigious roster of clients includes Legoland Discovery Centre, SEA LIFE and the National Trust. The firm currently produces one million activity packs per month and has bases in Manchester, London, Glasgow, Sydney and Ningbo. www.milk-jnrs.com

We are over 2,800 specialists, operating globally. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster.

Our clients adapt and transform, and together we achieve enduring results.

Bringing Ingenuity to Life. www.paconsulting.com

LONDON

4–6 November 2019

Specialist Leisure Group’s portfolio of leading brands excel in specialisation through expertise. Shearings Holidays is the UK’s largest escorted tours company, offering quality holidays and breaks to over 170 destinations via coach, river cruise, air, selfdrive and rail.

National Holidays is the UK’s largest packaged coach holidays and events operator, delivering superb value and diversity to its ever increasing customer base. UKBreakaways.com is one of the UK’s fastest growing OTAs featuring packaged breaks, events and leisure experiences to some of the UK’s favourite destinations.

Coast and Country Hotels boasting 11 properties, and Bay hotels with 31 properties, are superb value hotels in key UK tourist destinations, appealing to leisure break customers from the UK and abroad.

The Group have partnered with Hearst UK, the owners of Country Living Magazine, and together have created two Country Living Hotels in the iconic destinations of Bath and Harrogate, allowing guests to “escape from the everyday”.

With its 2,606 colleagues, Specialist Leisure Group covers the whole spectrum of travel specialisation from an industry leading status for the over 55’s market to great value family holidays, special events, sporting events and experiences complimented by a nationwide collection of 44 owned hotels appealing to a diverse demographic.

YEARS

World Travel Market (WTM) London, the leading global event for the travel industry, is delighted to be a sponsor for the ITT Conference.

WTM London is the must-attend three-day business-to-business exhibition for the worldwide travel and tourism industry.

More than 51,000 senior travel industry professionals, government ministers and international press embark on ExCel London every November to network, negotiate and discover the latest industry opinion and trends at WTM London.

WTM London, which is celebrating its 40th year, is the event where the travel industry conducts and concludes its business deals – generating more than £3.1 billion in industry contracts annually.

WTM London is part of Reed Exhibition’s World Travel Market Portfolio, which includes Arabian Travel Market (ATM), WTM Latin America, WTM Africa, Travel Forward, International Travel & Tourism Awards (ITTAs), and is introducing BorderlessLive this September.

WTM London will take place on 4-6 November 2019 at ExCel London. london.wtm.com

www.specialistleisuregroup.com

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HEADLINE SPONSORS Airline Sponsor

British Airways: celebrating the past, embracing the future.

On August 25th, British Airways will be turning 100. In the century since the world’s first scheduled air service took to the skies on August 25, 1919, we have grown to become one of the world’s leading airlines.

Today, a British Airways aircraft takes off from somewhere in the world every nine seconds – that’s 123,000 passengers every day enjoying the quality and service that have become synonymous with the British Airways brand. And the future looks even brighter.

This year sees the launch of our hotly anticipated A350 airbus, offering a next generation in-flight experience. With more room, ambient lighting and a cabin pressure equivalent to an altitude of just 6,000 feet, this state-of-the-art aircraft promises the most restful journey imaginable. Its 25% lower fuel burn will significantly reduce CO2 emissions too.

What’s more, we’re rolling out a superior flying experience across all our cabins with enhanced design and furnishings, more exceptional dining and even greater levels of comfort and service – just part of our £6.5 billion investment in the future of our customers.

Gala Dinner Sponsor

MSC Cruises boasts a fleet of 16 ultra-modern ships, designed to revolutionise both the cruise industry and the passenger experience. With elegant designs and state-of-the-art technology, the fleet offers an innovative holiday experience with world-class dining, award-winning entertainment, luxurious wellness facilities, stylish accommodation and impeccable service.

With a network across 70 countries, MSC Cruises’ holidays are sold across the world sailing year-round through the heart of the Mediterranean and Caribbean, with seasonal itineraries exploring northern Europe, South America, southern Africa, China, India and the United Arab Emirates. Each itinerary is designed to incorporate iconic destinations, mesmerising heritage sights and unforgettable attractions, connecting MSC Cruise’s passengers to the world’s best places.

2019 has seen the inauguration of MSC Belllissima in Southampton, the cruise line’s largest ship to date, which will be followed by MSC Grandiosa in November, a result of the company’s unprecedented 800% growth since 2004.

So here’s to the last 100 years, but more importantly here’s to the next 100 years. There’s never been a more exciting time to fly British Airways.

As the world’s largest privately-owned cruise line, MSC Cruises has established itself as the market leader in Europe, South America and South Africa. The Swiss based Company has implemented a £12 billion investment plan to expand its fleet to 29 ships by 2027.

www.ba.com

www.msccruises.co.uk

Trade Media Partner

The trade media partner of ITT since 2010, TTG Media resonates through the travel industry in the UK, Ireland and beyond as the authoritative and trusted trade media voice.

Extensive research of the travel industry over the past six months has seen the business rebranded in 2019, the redesign of weekly magazine TTG, and the introduction of a new Smarter, Better, Fairer vision for the travel industry. Whatever TTG does across its expanding print, digital and event portfolio now aims to promote Smarter, Better or Fairer travel, or a Smarter, Better and Fairer industry for us all.

Other highlights in 2019 have included the ttgluxury Travel Awards in February and the TTG Top 50 in April, as well as the launch of the first TTG New To Touring & Adventure Festival, taking place in Manchester on June 24, and the first TTG Diversity & Inclusion in Travel conference, taking place in London on July 3rd.

In recent years TTG has become well known for championing diversity through its TTG LGBT network and its partnership with the Everywoman in Travel awards, and for celebrating the youngest achievers through the TTG 30 Under 30, run in association with ITT. ttgmedia.com continues to be the home for many of the travel industry’s breaking news stories, while the business remains underpinned by TTG, our proud weekly magazine, and quarterly title ttgluxury. www.ttgmedia.com

TICKETS

EARLY BIRD (UNTIL 31 JULY) MEMBERS £199 PLUS VAT NON-MEMBERS £284 PLUS VAT STANDARD (FROM 1 AUGUST) MEMBERS £224 PLUS VAT NON-MEMBERS £290 PLUS VAT

SPONSORSHIP PACKAGES START FROM £1,500 PLUS VAT

I TT PRES IDEN T ’S D INNER T H U R S D AY 3 1 O C TO B E R 2 0 1 9

S AV E T H E DAT E

For the first time, ITT’s prestigious President’s Dinner will take place at the glamorous Savoy Hotel. This treasured London establishment has survived two world wars; featured in films such as Notting Hill and Entrapment, and has been the source of creative inspiration for work by the likes of Michael Morpurgo and Claude Monet.

Movie stars, politicians and members of the Royal Family have graced its foyer over the years and now the hotel is opening its doors to you, ITT’s Members, for an unforgettable evening of celebration.

The event includes a sparkling drinks reception; three-course meal; entertainment; announcement of the destination for ITT’s 2020 Conference, and the presentation of the highly esteemed Odyssey Award.

This year’s recipient is Julia Kemp, Avis Budget Group’s Director of Global Travel and Partnerships.

Always a sell-out event, we recommend that you book early to get the best seats. The event is open to anyone in travel, with Members benefiting from a 30% discount.

ODYSSEY AWARD WINNER

JULIA KEMP

B O O K N O W A T I T T. C O . U K SPONSORED BY LONDON

4–6 November 2019

YEARS

GENERAL INFORMATION ACCOMMODATION Delegates can enjoy warm hospitality and stunning views across the Adriatic Sea at our Conference Hotel – Le Méridien Lav, Split Resort. Alongside a variety of restaurants and facilities, the hotel has its own 800m stretch of beach and a world-class spa. The property is located just 20km from Split Airport, making this the ideal location for what is set to be a memorable event.

Check-in: 14:00 Check-out: 12:00

AIRPORT TRANSFERS Complimentary airport transfers between Split Airport and Le Méridien Lav will be provided to delegates travelling with British Airways arriving on 8, 9, 10 June and departing on 13 or 14 June, who have booked their transfer with ITT Events.

Provided by

DELEGATE PACK Your delegate pack, sponsored by emerchantpay, includes this brochure, your delegate badge, delegate information sheet and other useful information.

This Conference brochure is kindly sponsored

by Saga.

Sponsored by

Our grateful thanks to Just A Drop Brands for providing bottled water for both days of the conference sessions.

Sponsored by

Sponsored by

TRAVEL INSURANCE Complimentary travel insurance for up to 7 days will be provided by Citybond Suretravel, in partnership with URV. To arrange your cover, please complete the booking form on the ITT Conference microsite.

Provided by

CONFERENCE APP Details of how to download the ITT Conference app have been emailed to you.

The app offers you the opportunity to message other app users, post pictures and comments throughout the event, access Twitter and view the latest event programme.

After the event, you’ll be able to view the conference session presentations.

CAR HIRE Our Headline Sponsor Avis Budget Group is offering ITT delegates a 10% discount on car hire between 1-30 June 2019.

Please complete the booking form on the ITT Conference microsite.

CONFERENCE BROCHURE

WATER

CONNECT WITH ITT Follow ITT on social media for regular updates and feedback throughout the Conference.

TWITTER

DELEGATE BADGES & LANYARDS Please wear your delegate badge, sponsored

by Avis Budget Group, to all ITT Conference sessions and official events.

@ittnews #itt 2019

INSTAGRAM

Sponsored by

itt_events #itt 2019

ALDER HEY CHILDREN’S CHARITY On behalf of all our young patients, families and staff at Alder Hey, thank you to ITT, and to you, the Members, for your generous support. Last year we launched the Room with a View Challenge, which asked Members of ITT to help us raise funds to transform our treatment rooms through the installation of digital immersive projection. Making the rooms more welcoming for our young patients and to distract them during medical procedures is a priority.

Your support has been amazing and we still have so much more to do.

14

Alder Hey sees 275,000 children and young people every year, and there are treatment rooms that you can still help to transform! It’s not too late to join the Room with a View Challenge so please speak to one of the team during the Conference. Join us. Join in.

ITT is very much part of the Alder Hey family, and as a thank you for all that you do for us we’re delighted, thanks to the generosity of A-Rosa, to once again be able to provide the entertainment at the Gala Dinner. We hope you enjoy this very special entertainment in such an amazing location.

GALA DINNER ENTERTAINMENT SPONSORED BY

REWIND ITT PREVIOUS ITT SPEAKERS HAVE INCLUDED: Ed Balls

Lord Bernard Donoughue

Lord Michael Howard

Sir David Michels

Sally Bercow

Steve Double MP

Chris Huhne

Rt Hon George Osborne

Caspar Berry

Sir Michael Fallon MP

Alan Johnson MP

Bruce Poon-Tip

Cherie Blair

Nigel Farage MEP

Boris Johnson MP

Mary Portas

Bill Bryson

Richard Fenning

Baroness Tessa Jowell MP

Michael Portillo

Dawn Butler MP

Mark Gallagher

Charles Kennedy MP

Lord John Prescott

Alastair Campbell

Frank Gardner

Baronness Kinnock

Richard Reeves

Lord Alex Carlile

Misha Glenny

Lord Neil Kinnock

Sir Ken Robinson

Jim Carver MEP

Helen Grant MP

Graeme Leach

Ben Schott

Lord Michael Cashman

Sir Terry Leahy

Matthew Taylor

Robin Cook MP

Baroness Tanni Grey-Thompson

Edward Lucas

Ruby Wax

Mary Creagh MP

Lord William Hague

Jason Manford

Nick Wheeler

Ed Balls

Cherie Blair

Rt Hon George Osborne

Dawn Butler MP

Mary Creagh MP

Sir Michael Fallon MP

Nigel Farage MEP

Frank Gardner

Baroness Tanni Grey-Thompson

Alan Johnson MP

Lord Neil Kinnock

Sir Terry Leahy

PREVIOUS CONFERENCE DESTINATIONS 2018 Sicily, Italy

2007 Gran Canaria, Spain

1996 Limassol, Cyprus

2017 Sorrento, Italy

2006 Oman

1995 Nashville, USA

2016 Tel Aviv, Israel

2005 Barbados

1994 Eilat, Israel

2015 Ras Al Khaimah, UAE

2004 Doha, Qatar

1993 Baltimore, USA

2014 St Julians, Malta

2003 St Julians, Malta

1992 Kruger National Park,

2013 Abu Dhabi, UAE

2002 Galway, Ireland

2012 Barbados

2001 Tenerife, Canary Islands

1991 Salou, Spain

2011 Venice, Italy

2000 Las Vegas, USA

1990 Miami, USA

2010 Benidorm, Spain

1999 Newport, Rhode Island, USA

1989 Moscow, Soviet Union

2009 Dubai, UAE

1998 Cape Town, South Africa

2008 Paphos, Cyprus

1997 Athens, Greece

I T T C O R P O R AT E PA R T N E R S Be Business Brilliant

South Africa

SAGA OFFERS SO MUCH

MORE REASONS

We guarantee the same prices for our holidays regardless of whether they are online, in a brochure or with a travel agent 96% of customers say they would book again All holidays backed by our Money back guarantee

INCLUSIONS Optional travel insurance* included on all overseas holidays VIP door-to-door travel service^ included on all long-haul holidays and ocean cruises, and on selected European holidays and river cruises Visas included where needed

REWARDS Industry leading incentives, including the opportunity to attend VIP event days Highly competitive commission rates Amazing FAM trips to destinations such as India, South Africa and Croatia

Book online at sagaagents.co.uk, call FREE on 0800 074 8021 or contact Agency Sales FREE on 0800 068 8732 Visit our new online training platform at sagaexperts.co.uk Find us on social media Saga Trade Team *Optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights, unless your customers have their own insurance, in which case a reduction is available. Cover is subject to medical questions. ^Return shared service up to 250 miles each way on Saga ocean cruises. Saga holidays are for anyone aged 50+. A travel companion may be 40+. NTA-GH9517.