Introba UK Workplace Capability

CAPABILITY STATEMENT

Workplace INTROBA.COM

Our Values Client Focused We strive to always give our clients the best solutions

Integrity We do the right thing in an ethical, fair, and sustainable way.

Collaboration We bring a diverse and inclusive team, working together toward technical excellence.

Innovation We strive to create new and better ways to solve our clients’ toughest challenges.

We are the curious.

Problem solvers.

Driven to unlock the potential in every system.

Workplace

“Designing efficient building services can improve the human experience of an office environment and can also reduce energy consumption and costs, as well as improve indoor air quality.”

Ronan Pigott, Principal & Workplace sector lead

1st

29

36

European Fitwell office

Global offices

Years trusted experience

*Including projects in construction

100+

Net Zero Energy projects

Service Expertise We provide innovative engineering and design services through digital transformation and sustainable systems.

We go beyond building places and things to create dynamic environments — living systems — that are smart, resilient, and connected, working together to elevate the human experience and protect the health of our planet.

200+

Professional awards for project work and employer of the year

2021 Introba achieves Net Zero Carbon Building Commitment Scopes 1 & 2

Climate & Sustainability

Medical Equipment Planning

Design Analytics

Security & Resilience

Digital Advisory

Technology Systems

Engineering

Baggage Handling Systems

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Workplace

Inspiring Change.

Empowering Changemakers.

We create high-performing, integrated building systems that improve operational efficiency and reduce greenhouse gas emissions.

Every project is an opportunity to counteract the negative effects of climate change through design and assessment measures.

“During our 4 years working of with Introba across several major projects, we’ve got to know their honest and dependable team. Hands on and collaborative, they are an innovation in service and communication.”

Kara Carter, Creative Director - Spacelab Architects

We ensure that building operators and occupants can effectively and efficiently maintain building systems with quantifiable improvements.

Our process focuses on efficiency as much as the human-centric aspects of the building. Through a collaborative focus on ideation and implementation, we are committed to realising new and exciting opportunities for our commercial sector clients concerning occupant experience, indoor environmental performance, productivity, and staff retention.

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KEY WORKPLACE DESIGN SERVICES — Technical Due Diligence — Lease negotiations — CAT A & B fit out design — Smart integration — Whole life carbon analysis — Fitwel design — WELL Accreditation — Post occupancy and operational evaluations — Energy performance certificates — Energy audits and building optimisation

Workplace

Building a Positive Impact User needs

Flexibility & Adaptability

We combine leading-edge technical knowledge with a sensitivity to architecture, heritage and interior design.

Designing a space that can easily adapt to changing needs.

Understanding the specific needs and preferences of the users and designing the space to accommodate them.

We design services that are designed to support the adaptability of the space, such as providing for easy reconfiguration of lighting and power systems to accommodate different activities and work styles.

We’re experienced in the commercial realities with regard to effective use of space, repetition of design efficiencies and the need to balance efficiency with brand value.

Introba take into account the specific needs of the users, such as comfort, productivity, and well-being. For example, an open-plan office may require different HVAC and lighting solutions than a traditional office layout.

Innovation

Design for Performance

Effective Communication

Introba are leaders in the fields of net zero design, wellbeing, and embodied carbon – critical issues for delivering projects that are resilient in the face of changing end user demands.

Performance-driven design is at the heart of our engineering approach.

Effective communication of engineering strategies is an essential ingredient for an integrated design process - a great idea poorly presented is too easily overlooked.

Our long-standing commitment to innovation and engineering excellence is exemplified by our annual awards programme and R+D Impact Fund.

Leading design intelligence such as LETI, BCO’s Wellness Matters and TM65 the international standard for embodied carbon of MEP systems, all emerged through this program.

Defining the right solutions for a complex refurbishment requires a balance between competing performance drivers - from ESG factors, to cost, programme, and aesthetics.

Our expertise in environmental analysis brings data on energy performance, embodied carbon, comfort, wellbeing, and environmental quality into the decision-making process.

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We invest time in visual communication; producing diagrams and reports that translate complex engineering strategies into concepts that are easy to understand.

Our staff receive training in presentation, communication and listening skills.

Workplace

Experience

ASOS Leavesden: New customer-care call centre to accommodate ASOS’s large expansion plans.

Experience

Workplace

Boden Headquarters London, UK

CLIENT Boden ARCHITECT Spacelab PROJECT SIZE 85,000sqft CONSTRUCTION VALUE £50M COMPLETION 2018 SUSTAINABILITY BREEAM Excellent AWARDS Finalist of the 2019 Regional BCO Midlands and Central England ‘Retrofit’ Award SERVICES PROVIDED Mechanical, Electrical, Public Health

© Jefferson Smith

Boden’s refurbished office promotes communication and staff integration through flexible, openplan spaces - unrecognisable from its previous existence as a 1960’s disused warehouse. The clothing company, which sells to customers globally, have increased staff numbers year on year due to successful market growth and therefore sought Introba’s services, along with the rest of the design team, to expand and develop their headquarters offices.

Separated into 2 phases to meet the required occupation dates, the extension of Boden’s current head office included refurbishing a 1960’s five-storey building and additionally a warehouse to office conversion, located at the back of their current building. Now complete, the warehouse conversion incorporates two mezzanine levels centred around two large atriums. The second phase of the project refurbished the previously occupied original workplace which has been seamlessly connected to the newly converted warehouse space as one integrative office.

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“I didn’t realise just how much of an impact that your workspace can have on you - It’s a great place to be and I couldn’t imagine working anywhere else.”

Cordelia Masters, Buyer, Boden

Experience

Workplace

20 Finsbury Circus London, UK

CLIENT UD Europe Limited ARCHITECT Sheppard Robson PROJECT SIZE 74,525 sqft CONSTRUCTION VALUE £Confidential COMPLETION 2019 SUSTAINABILITY BREEAM Excellent Energy efficient systems including ground source heat pump 100% renewable electricity resources Active landlord and tenant engagement around sustainability SERVICES PROVIDED Mechanical, Electrical, Public Health

20 Finsbury Circus, a classic 1920s retained facade building based near Liverpool Street Station, is undergoing a full shell & core and on floor CAT A refurbishment with supplementary retail at ground floor. Introba is working with owners, UD Europe to deliver modernised, open plan offices over the buildings six storeys.

A classic style of 1980’s concrete frame provides structural constraints with the slab to slab heights which posed a challenge to the refurbishment in terms of delivering and fitting modernised facilities into the limited space. To overcome this issue, Introba designed services which would maximise the available floor to ceiling heights, with the most prominent one being the installation of air conditioning services throughout the building’s floors.

Introba implemented three different methods of providing air conditioning to the floors to maximise results.

With a further key aspiration of the refurbishment being to increase the sustainability and environmental impact of the building, heat pump systems have been implemented for heating and cooling to reduce consumption of fossil fuels on-site and help reduce carbon emissions over the building’s lifespan.

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Where possible, Introba has retained the elements of the existing building to save on both cost and energy consumption from rerouting services.

Experience

Workplace

Northern Trust, 50 Bank Street London, UK

CLIENT Northern Trust ARCHITECT Perkins + Will PROJECT SIZE 149,000sqft CONSTRUCTION VALUE £20M COMPLETION 2022 SERVICES PROVIDED Mechanical, Electrical, Public Health, Sustainability

Northern Trust have occupied 8 levels of 50 Bank Street, in the iconic Canary Wharf, since 2002. After 10 years without refurbishment, Introba were tasked with bringing the site up to current standards to refresh the building’s working environment, increasing both comfort and collaboration. This is a major Cat B office refurbishment in the iconic Canary Wharf, with a sustainable approach to reuse existing lighting and materials across 8 floors, cutting costs and increasing comfort and collaboration.

In a standout sustainable brief, Introba were asked to reuse existing lighting and materials on numerous floors. With a guaranteed reduction in both material waste and costs, 50 Bank Street demonstrates the benefits of integrating existing value with new features, with potential energy savings of up to 60%. To maintain business as usual, a phased approach meant the building could remain operational with only 2 floors under construction at any time. Through this holistic approach, the client has been able to revisit the project’s design. Through a series of workshops, Introba remain flexible in the face of change, bringing Northern Trust’s vision to life.

The installation of new lifts and an innovative network based disabled alarm system also promotes accessibility.

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“Introba is a very personable company. I haven’t met an engineer yet at Introba that we wouldn’t want to work with. We trust you.”

Gareth Griffiths, Project Manager, CBRE

Experience

Workplace

ASOS Fit Outs London, UK

CLIENT ASOS ARCHITECT Spacelab PROJECT SIZE 200,000sqft (GLH), 125,000sqft (Leavesden) CONSTRUCTION VALUE £22M (GLH), £6M (Leavesden) COMPLETION 2019 SUSTAINABILITY Reducing operational carbon Net Zero roadmap AWARDS Winner of 2018 Regional BCO Midlands and Central England ’Fit out Workplace’ Award Winner of 2019 Regional BCO Fitout category

Introba have been long standing partners with ASOS, delivering their headquarters at Greater London House and customer care centre at Leavesden Park.

“The team have delivered a space that fully reflects ASOS transparent and collaborative culture and creates a new benchmark for the value placed on people working in non-client facing environments. “ - Kara Carter, Creative Director, Spacelab Architects Greater London House The refurbishment of Greater London House, for online retailer ASOS is a 140,000ft² office block consisting of 12 comms rooms, an auditorium, restaurant, kitchen and basement.

The main challenge was keeping the building alive as a working office throughout the fitout. This required careful coordination with regards to rationalising systems and relocating them to ensure continuation of services. The work was spread over 15 phases to ensure zero disruption for the 3500 people still working for ASOS, as well as three other companies that share the building.

Leavesden Introba has delivered full MEP services for the expansion and relocation of online global retailer ASOS’s customer care centre to Leavesden Park, Greater London.

The client’s brief involved the delivery of a highly resilient building, with a vast density occupation to suit the company’s large expansion plans. The new customer-care call centre includes full restaurant catering services, breakout spaces, a café, a gym, meeting areas and ‘mission control’, the company’s internet control centre.

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SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design, Lighting design, Access control, CCTV, BMS, Fire Detection

Award winning fit outs for ASOS Greater London House Headquarters and Leavesden Customer Care Centre.

Experience

Workplace

Harella House London, UK

CLIENT Chait (Goswell) Limited ARCHITECT Piercy & Company PROJECT SIZE 115,000sqft CONSTRUCTION VALUE £10M COMPLETION 2020 SUSTAINABILITY BREEAM Excellent Rating SERVICES PROVIDED Mechanical, Electrical, Public Health,

Harella House is a 5-floor building in East Central London which has undergone a full CAT A refurbishment from a traditional warehouse into a modern, state of the art, office block.

One of the biggest challenges on site was to relocate and upgrade the existing substation from the adjacent car park to inside the building. The successful move of the substation creates the opportunity for future expansion of the surrounding site and allowed ageing systems to be replaced by more efficient alternatives.

A vacuum draining system was installed throughout the building, which meant that structural work could be minimised, therefore increasing net lettable floor space, while also reducing costs.

Introba also provided full MEP, fire detection, CCTV, alarms and a leak detection system with a unique SMS feature which sends a direct instant message to the building manager if a leak occurs.

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Dating back to the 1930s, historic Harella House has been transformed from a garment factory into a highly desirable CAT A office space with 47% reduction in carbon emissions, compared to the existing building.

Experience

Workplace

Financial Times London, UK

CLIENT Financial Times ARCHITECT Perkins + Will PROJECT SIZE 279,000sqft CONSTRUCTION VALUE £30M COMPLETION 2019 SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Specialist Lighting

The Financial Times have relocated back to Bracken House following a full refurbishment of the grade II listed building. The new facility includes open-plan offices, meeting and conference rooms, a TV broadcasting studio, a 250-seat restaurant and a brand-new roof terrace overlooking St.Paul’s Cathedral.

Elegant stairs and bridges that cross new light wells cleverly connect the buildings wings to the vast central atrium, which has been sensitively restored and improved with increased access to natural light. High levels of resilience were built into all systems to optimise user comfort, sustainability and efficiency, and bespoke lighting throughout reflects the company’s heritage with contemporary, linear LED fittings.

The refurbishment allows the company to consolidate their staff back into one building, encouraging a collaborative working environment and the ability to expand their reach and influence, particularly with their new, fully functional TV and radio broadcasting suite.

Transforming this traditional newspaper into a modern 21st century multi-media force within the industry.

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This turnkey delivery required high levels of collaboration and cooperation to meet the strict timescales. The building now functions better both spatially and environmentally and has been fully brought upto-date for 21st century use.

Experience

Workplace

150 Holborn London, UK

CLIENT DAR Group ARCHITECT Perkins + Will PROJECT SIZE 176,000sqft CONSTRUCTION VALUE £70M COMPLETION 2022 SUSTAINABILITY BREEAM Outstanding LEED Platinum SKA Gold WELL Core Gold target SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design, Feature Lighting Design

150 Holborn is a new build commercial development, the majority of which is office space as well as a small number of retail and residential units. Studies were undertaken to review the most viable option as to whether the original 1980’s building was retained or replaced with a more sustainable design.

The development has areas which are overshadowed by surrounding buildings, and areas which have high solar exposure. Simulations were carried out to calculate the appropriate external shading fin density for every façade orientation and at every floor level. This ensures that the lower levels receive good quality of daylight and the upper levels are protected from solar gains.

The ‘planning scheme’ shading strategy was regular and linear, and resulted in solar exposure that varied across the building. The resultant shading solution varies with height and orientation and sits seamlessly within the architectural vision.

A key element of the building will be a central atrium running from the ground floor to the roof.

A feature stair linking the floors is designed to maximise interaction and collaboration between floors. The top floor will comprise an executive and client suite, the intermediate floors office use and the ground floor reception, café, meeting and retail for staff collaboration.

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150 Holborn is a model of the smart and flexible workplace, adapting to change and improving its performance with time. The design adapts easily to a post-pandemic era of hybrid working and enhanced hygiene, as well as being a ‘living lab’ to assess and monitor performance in use.

Experience

Workplace

Media Production Company London, UK

CLIENT Confidential ARCHITECT Perkins + Will PROJECT SIZE 80,000sqft CONSTRUCTION VALUE Confidential COMPLETION 2022 SUSTAINABILITY Bespoke sustainability targets to meet core values SERVICES PROVIDED Mechanical, Electrical, Public Health, Fire Strategy

Initially appointed to provide technical due diligence services and design standards for this global confidential media client.

As part of the overall real-estate strategy for the workspaces, Introba identified a need for the development of design standards for MEP services. The design standards will support the client’s real-estate team in early-stage technical due diligence assessments of potential buildings.

The guide sets out the MEP requirements for the different room / space typologies that the client intends to incorporate in their global real estate portfolio. The guide also details the performance criteria that any fit out should adhere to.

The team drew on expertise in LEED, BREEAM, WELL, Living Building Challenge, and other global best practices in sustainable design to develop this client’s sustainability standards for their global portfolio.

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Innovative fit out that pushes’ boundaries in sustainability, health and wellbeing design that promote diversity and inclusion to the employee experience.

Experience

Workplace

Shelley House LDN:W London, UK

CLIENT MEAG ARCHITECT BDP PROJECT SIZE 113,702sqft CONSTRUCTION VALUE £30M COMPLETION 2021 SUSTAINABILITY 1 Star Fitwell BREEAM Excellent Wired Score Platinum SERVICES PROVIDED Client Monitoring Services, Mechanical, Electrical, Public Health, Smart Building Design

Shelley House required extensive refurbishment, utilising smart building technology and a newly extended office area to maximise the value of the site. Throughout 12 floors of commercial office space and two basement levels, a carefully considered energy strategy was tailored to cut carbon emissions with zero on site combustion and increase energy savings. Introba worked alongside the client and design team to relocate existing mechanical plant to the Basement. This freed up space on the roof to help create the amazing roof terrace you see in the image above and on level 11 additional NIA was gained to increase net lettable space.

In addition to our MEP design service role, we were also appointed with a separate team for CMT purposes, to ensure there was separation from our novated MEP team. This allowed us to have a direct voice and reporting to MEAG for the remaining design and contractor information as well as commenting on the progress of the installation and commissioning process.

Shelley House has been re-established and branded as LDN:W, and is a truly modern building, offering a comfortable space for a range of potential occupants. The project has attained a 1-star Fitwell accreditation, BREEAM Excellent and Wired Score Platinum rating, showcasing how existing buildings can be reworked to achieve high standards.

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Refurbishment of a 90’s office building, offering new Grade A space with expanded double height reception space, new lifts, remodelled core and a rooftop terrace, giving spectacular views of the city.

Experience

Workplace

Publicis London, UK

CLIENT Publicis, Kevin Corrigan ARCHITECT Perkins + Will PROJECT SIZE 212,000sqft CONSTRUCTION VALUE £13.5M COMPLETION 2019 SUSTAINABILITY BREEAM Excellent Passive radiant ceilings SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling

Publicis Media have moved all six of its UK agencies into one office on the site of the former BBC Television Centre in White City, West London, taking 212,000 sqft for over 2000 staff.

Introba worked on the full MEP design, balancing standardisation with flexibility. This allowed each of the six different agencies to retain independent control of their own space and identity.

The existing base build included chilled ceiling beams and an under-floor air distribution system throughout the building. The meeting rooms consisted of pre-fabrication modular elements, resulting in savings on both cost and time. A full communal kitchen services up to 500 people and also doubles up as an evening and events space.

A high level of collaboration and a detailed, phased work schedule encouraged cohesion between the six agencies and allowed works to be carried out in a building that was also occupied by other tenants.

Publicis is now one of many important tenants to have brought new life back to White City, after giving new, state-of-the-art homes to each of its agencies.

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Within a very short timeframe, Introba achieved a cohesive and integrated site for Publicis. All six of its UK agencies can now express their own brand and vision whilst also benefitting from a single and collaborative office.

Experience

Workplace

Leadership

We pride ourselves on personality and commitment in driving performance engineered tailored solutions.

Introba lead in sustainabile building design, construction and operations for workplace facilities. We understand the impact that university and college facilities have on the qualty of teaching, learning, and student outcomes, while also contributing to environmental quality.

Brian Goldsmith

Ronan Pigott

Guy Wiltshire

Paul Osborne

Managing Director UK & Europe

Principal & Workplace Sector lead

Principal

Associate Principal

As Managing Director of UK & Europe, Brian is a thoughtful leader partnering with clients and technical teams to deliver best-in-class projects worldwide and acts as peer reviewer on many of Introba’s workplace projects.

Passionate in his advocacy for global sustainability and Net Zero targets, Brian recognises the urgent need for accelerated change in the built environment.

Guy has 40 years of experience in designing and supervising building services for various Projects. Guy was previously a Director with FHP Engineering Services Solutions before joining Introba in May 2023.

Ronan is a proven leader and specialist in sustainable workplace design. Ronan is charismatic project lead who knows how to bring the best from his team.

Ronan has delivered recent fit out, refurbishment and new build schemes for clients with specific technical requirements of resilience and smart systems integration were key.

Guy has established a track record in delivering both technically robust and innovative solutions to support the delivery of refurbishments and new developments. This experience covers project management and coordination of projects in the commercial, leisure, education, and health sectors, from inception, through detailed design, specification, tendering and coordinating of services, to completion, including client liaison, technical approvals, negotiation, team supervision and management.

Ronan is passionate in delivering healthy work places that improve the quality of life, job satisfaction and productivity of staff, whilst keeping in mind the circular Brian is also a CIBSE Fellow and economy impact of every Fitwel Ambassador, committed project and promoting reuse and recycling of materials to promoting health and wellbeing in the built environment. and reducing lifetime carbon emissions.

Brian is an internal sponsor of the firm’s CIBSE Accredited Training Scheme and Vice Chair of the CIBSE Training and Development panel.

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Paul is an experienced Electrical Designer and Project Leader with a wide and varied knowledge of mechanical and electrical engineering services, ranging from briefing, design, installation, monitoring and through to final handover to the Client.

He has 28 years’ experience working in the construction industry, working for both Consultants and M&E Contractors, clients & subcontractors and is adept at liaising with client and other professional teams and stakeholders.His main strength is the ability to incorporate ‘build ability’ issues into his designs.

Paul has recently completed fit out and refurbishment projects in the role of electrical lead/ Security System Specialist.

Experience

Workplace

Specialist Services Every project is unique and we believe in designing to that same philosophy.

We’re with you across the entire project lifecycle from strategy through design, construction, commissioning and optimisation.

Our range of services continues to grow, including: lighting design, fire engineering, technology integration, sustainability consulting, energy modelling, commissioning and performance engineering, refrigeration and research and development.

Andy Stanton

Hugh Dugdale

Michel Wizenberg

Senior Principal & Head of Sustainability

Associate Principal & Senior Principal & Carbon Performance Fire Engineering Lead

Kimberly Bartlett

Tyrone Downey

Head of Lighting Design

Site Quality Engineer/ Associate Principal & Commissioning BIM Manager Specialist

Emma Weller

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Stephen Wreford Senior Principal & Head of Digital Advisory

Experience

Workplace

Industry Insights

Our team are at the forefront of industry thought leadership and best practice.

Below is a sampling of relevant engineering insights from our team.

Click on the image of each screen to be directed to the online video or web page.

LETI Retrofit Guide

NLA ZeroPalmer, Carbon GBCA ReportCarbon Leader Series Richard

Wellness Matters: BCO Report

TM65: Digital tool to calculate embodied carbon in Richard Palmer, GBCA Carbon Leader Series buildings.

Hackable Workspace: adapting requirements for flexibility in design.

UK Net Zero Carbon Buildings Standard

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Experience

Workplace

150 Holborn Introba’s London Headquarters.

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Inspiring Change.

Empowering Changemakers.

introba.com