Introba UK Hospitality Capability 2023

Kimpton Fitzroy: Refurbishment a of the listed Kimpton Fitzroy Hotel.Introba was contracted to reveal and repurpose the listed fabric to accommodate modern building services.

CAPABILITY STATEMENT

Hotels INTROBA.COM

Our Values Client Focused We strive to always give our clients the best solutions

Integrity We do the right thing in an ethical, fair, and sustainable way.

Collaboration We bring a diverse and inclusive team, working together toward technical excellence.

Innovation We strive to create new and better ways to solve our clients’ toughest challenges.

We are the curious.

Problem solvers.

Driven to unlock the potential in every system.

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“We will work with you to minimise the carbon footprint of your building, whilst enhancing the guest experience through the effective use of building systems.

We do this by evaluating materials, systems and design options to determine the most beneficial solution for each client.”

David Glossop, Senior Principal and hotel sector lead

1st Net Zero hotel delivered

100+ Hotel schemes delivered in the UK

Service Expertise We provide innovative engineering and design services through digital transformation and sustainable systems.

We go beyond building places and things to create dynamic environments — living systems — that are smart, resilient, and connected, working together to elevate the human experience and protect the health of our planet.

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36

Global offices

Years trusted experience

2021

30+ Awards won

Achieves Net Zero Carbon Building Commitment Scopes 1 & 2

Climate & Sustainability

Medical Equipment Planning

Design Analytics

Security & Resilience

Digital Advisory

Technology Systems

Engineering

Baggage Handling Systems

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Inspiring Change.

Empowering Changemakers.

Our experience includes designing new build net zero hotels, through to refurbishing 400 year old listed buildings.

We do not take a one size fits all approach.

Building services design is critical for ensuring that a hotel operates efficiently, effectively, and safely. The benefits of a well-designed building services system include:

As experts in the hotel sector, we have experience delivering high end facilities such as basement pools, gyms and restaurants. Examples include Marriott Park Lane, Crown Plaza Kings Cross and a 5-star rooftop pool at the Four Seasons.

All of these facilities come with their own complex design and coordination challenges, which we have proven experience of delivering to the highest standard.

— A comfortable guest experience — Energy efficiency — Improved safety and security — Increased operational efficiency — Compliance with regulations We believe thoughtful design and ease of operation of the building services are key to success in the hotel sector.

We deliver engineering systems that are sensitive to their environment which are both simple and cost-effective to operate, and provide flexibility for the future.

We work within brand standards and have also developed them for new brands and ventures.

Our designs are geared for performance, not compliance. It’s incredibly important for buildings that sell comfort and high-end experiences that we don’t tick compliance boxes thinking this will provide brand expectations.

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OUR CLIENTS INCLUDE: — Starwood Capital — The Other House — Marriott — Hotel Du Vin — W Hotel Group — Holiday Inn — Lamington Group — IHG — K&K Hotel Group — Zeal Projects — GLH Hotels — Merlin — Shiva

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Building a Positive Impact Collaboration

Practical Innovation

We combine leading-edge technical knowledge with a sensitivity to architecture, heritage and interior design.

We specialise in the design of simple, elegant, cost-effective systems for high performance building environments.

Our engineering is backed up by comprehensive analysis that help prioritise energy saving potential and carbon reduction effect. Driving down energy use reduces operational cost, an approach that can be summarised as ‘practical innovation’.

We’re experienced in the commercial realities with regard to effective use of space, repetition of design efficiencies and the need to balance efficiency with brand value.

Our Clients say that we are pro-active, reliable and responsive, easy to work with, professional, trustworthy and good value for money. This is provided in conjunction with a very personal level of service.

Our experience design world class hotels has confirmed the value of our collaborative approach. By listening to how a client operates their existing buildings, we are able to learn where systems are currently under-performing and how they impact on operational efficiency.

Building systems need to be robust, economic and easily operated by staff, and guests.

Comfort at the heart

Complex Coordination

Design for Performance

Comfort of both staff and guests is a critical success factor. A concierge that is too hot or too cold, subject to draughts, or with inappropriate lighting cannot offer the quality of service that is demanded and could lead to guests not returning.

Working with confined sites is never without its surprises. Aware of these pitfalls we endeavour to identify potential co-ordination issues early in the design process.

We employ the latest dynamic thermal simulation and energy modelling tools to test the performance of HVAC systems designs.

Within this context, a holistic approach to the design of building services is essential. We select systems informed by a genuine understanding of the many physical and psychological factors that affect human comfort.

Three dimensional REVIT models are developed in areas of complex coordination so that we can ‘build before we build’.

This will be particularly important when integrating with an existing services infrastructure.

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This is especially important in historic buildings where natural ventilation, infiltration, thermal mass and limits on fabric performance have a major impact on HVAC systems performance. Equally in modern buildings controlling overheating and extremes of temperature is key.

Although the form of the building is set we still see that we need to play an important part in the schemes detailed design development in this area.

Hotels

Experience

Mayfair Townhouse: New build, 5 star luxury hotel, aims to redefine luxury and set the brand apart from other hotel chains.

Experience

Hotels

UK Experience Introba have delivered over 100 hotel & leisure schemes across the UK and Europe and have demostrated a selection of these across the two UK and London maps.

Other examples include: — Bristol Airport Hotel — De Vere Wokefield Park — Ditton Park — Thoresby Hall — Manchester Sealife Centre — Corn Street Bristol Hotel — RoomZzz Apart Hotel — Crowne Plaza, Heytrhop Park — Billesley Manor Hotel — Cheam Aquatics & Sporting Centre — Selsdon Park Hotel

W Hotel

Marriott Leeds

The Belsfield Hotel

Novotel & Ibis Hotels: — Reading — Cardiff — Grayshott Spa

Thoresby Hall

Hotel Du Vin: — York — Newcastle — Poole — Cambridge — Cheltenham — Harrogate

Shugborough Hall

Marriott Hotels

Shakespeare Hotel

— Leeds — Park Lane, London — Bournemouth — Liverpool RH England

Merlin Magic Making including:

Bristol Airport Hotel

— Alton Towers hotel and lodges — Legoland — Chessington World of Adventures Exeter Science Park Hotel

Cooden Beach Hotel

— Warwick Castle The Grand Hotel, Eastbourne

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Experience

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London based Experience Working on a hotel design in London can be a complex process due to a variety of factors. Our team are highly experienced in the organisation and communication that is required to deliver a successful hotel scheme in central London.

Other examples include: — Maldron Shoreditch — Crown Plaza Hotel, Blackfriars — Royal Horesguards Hotel — 61 Lincolns Inn Fields — Ocubis Paul Street — The Other House, Belgravia — Waterloo Hub Hotel — Lincoln Plaza Hotel — Hoxton Hotel — Hilton Green Park — Mayfair Townhouse — Mercure Hotel, Southwark — MyHotel, Chelsea — Northumberland House Hotel — Poland Street Hotel

The Other House, Covent Garden

The George Hotel

One Aldwych

Kimpton Fitzroy

Amano Hotel

room2 Hometel

The Strand Palace Marriott Park Lane The Savoy Fulham Townhall

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Experience

Hotels

Kimpton Fitzroy Hotel London, UK

CLIENT Starwood Capital Group ARCHITECT EPR Architects CONSTRUCTION VALUE £85M COMPLETION 2018 SERVICES PROVIDED Mechanical, Electrical, Public Health, Dynamic Modelling

As one of London’s original “Grande Dame” hotels, the Kimpton Fitzroy is steeped in history, boasting 345 rooms and a restaurant identical in design to the dining room on the RMS Titanic.

With deep expertise working with heritage assets, Introba was contracted to reveal and repurpose its listed fabric to accommodate modern building services.

Introba undertook extensive surveys and dynamic modelling to identify opportunities to reuse existing materials and systems, optimise plant space and increase customer comfort and wellbeing. All rooms were fitted with smart, user-triggered, and energy-efficient power, heating and ventilation systems. LED lighting was installed, and secondary glazing fitted to the original windows. Additional insulation was also added, where refurbishment provided an opportunity to improve the thermal efficiency of the building envelope.

These improvements not only safeguarded the hotel’s architectural heritage but also significantly lowered its carbon footprint.

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The Kimpton Fitzroy has been restored to its former glory, with modern building services optimising customer comfort and reducing the carbon footprint.

Experience

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The Wellington Hotel London, UK

CLIENT The Other House ARCHITECT Falconer Chester Hall CONSTRUCTION VALUE £76.5M COMPLETION 2022 SUSTAINABILITY BREEAM Excellent SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design

The hotel comprises of a leisure facility with a swimming pool, gym, main kitchen, private dining kitchen, members bar and rooftop bar. It is one of two London Properties in South Kensington & Covent Garden which are being launched for a new brand of all-suite hotels, The Other House.

Naomi Heaton, CEO of the Portfolio Club “The Other House caters to consumers looking for flexibility, style and greater personalisation and who embrace responsibility and slow travel,’’ she explained ‘’Our mission is to create spaces that enhance the overall guest experience and completely reinvent how people stay, providing a renewed sense of space, place, ownership and engagement.”

With four of the existing buildings being grade II listed, and the limited plant space, it has made it difficult to change into hotel suites. However, through conducting workshops with the design team we are rebuilding the lower ground floor slab to remove the existing downstand beams.

In addition, there are significant construction constraints including the matinee performances at the Lyceum theatre which can’t be disturbed, and the surrounding residential area. The hotel is targeting BREEAM Excellent.

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Wellington Hotel is the merger of seven existing buildings to form a 180-bed prestigious luxury hotel located near London’s famous Covent Garden. Being the second of the first buildings in London by The Other House, a key priority is ensuring a luxury 5* experience for a 3* cost.

Experience

Hotels

The Bo Tree London, UK

CLIENT Shiva ARCHITECT EPR Architects CONSTRUCTION VALUE £40M COMPLETION 2022 SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design

This new project is set to be a 5* luxury, bespoke, new build, 206 key hotel, based in the affluent Marylebone area.

The client wanted this new addition to redefine luxury and set their brand apart from other hotel chains. To achieve these ambitious goals, the main features include an impressive rooftop swimming pool, restaurant and bar offering panoramic views of London as well as a luxury spa in the lower ground floor of the building – a highly attractive draw for both regular guest and oneoff visitors.

One of the biggest challenges of this project was due to the special constraints of the existing site and meeting both the client’s sustainability aspirations and the borough’s requirements of BREEAM excellent.

To overcome this Introba are providing fully integrated MEP and sustainability as key services on this project. Where possible,

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The design of this luxury hotel provides high quality bedrooms, ground floor restaurants and bars, a rooftop destination and a new hospitality and events venue in the heart of Marylebone.

Experience

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W Hotel

Edinburgh, UK

CLIENT The W Hotel ARCHITECT Jestico + Whiles CONSTRUCTION VALUE £25M COMPLETION 2022 SUSTAINABILITY Passivhaus building envelope Active chilled beam system Retention of historic buildings LEED Platinum SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design

The W brand is delivering its newest luxury hotel as part of a billion pound masterplan redevelopment of Edinburgh City centre, providing retail, restaurant and leisure facilities.

This development involves a high level of detailed coordination between the architects and interior design team, with Introba developing bespoke engineering solutions to support the unique architectural aesthetic aspirations.

Delivering a sustainable design is also a key aspect of this project. The function and leisure rooms of the new hotel are designed to optimise efficiency, maintaining a comfortable indoor environment with flexible and adaptable, automatically controlled services. Occupancy analysis and variable air volume strategies have been applied where possible to save on both energy and cost.

Once complete, this new Edinburgh hotel will be set to bring a new first-class addition to the W brand, offering the city a new lease of life and combining luxury within both modern and heritage design.

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The vision for the hotel includes a lofty bar, lounge and restaurant space boasting 360 degree panoramic views over the city.

Experience

Hotels

room2 Hometel London, UK

CLIENT Lamington Group ARCHITECT Project Orange CONSTRUCTION VALUE £Confidential COMPLETION 2021 SUSTAINABILITY LETI Pioneer Project SERVICES PROVIDED Mechanical, Electrical, Public Health, Energy Modelling, Environmental Design, Energy Strategy

Room2 is pioneering the trend of the Hometel, which is focused on understanding people and their accommodation needs.

The original energy strategy consisted of CHP and gas boilers systems throughout the hotel for heating, cooling and domestic hot water. However, as this project had been on hold for several years, by the time it came back online, our knowledge and research into carbon factors and energy strategies had opened up more options for us to consider.

We did further analysis on the site in collaboration with our specialists in Canada and looked at the viability and benefits of using more sustainable techniques. It was agreed that it would be beneficial to switch to a ground source heat pump system, both for environmental and financial advantages over the long term. After presenting our findings to the client they were happy to proceed with our suggestions.

With the new energy strategy, the client is looking at around 60% reduction in carbon emissions as well as cost savings, over the long term.

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“ We are delighted that Introba could suggest this innovative technology to allow room2 to reduce the carbon footprint of our latest property in Chiswick, in line with our strategy to be a leading hotel operator to take our environmental responsibilities seriously” Robert Godwin Managing Director, Lamington Group

Experience

Hotels

Lamington Roadmaps London, UK

CLIENT Lamington Group PROJECT SIZE 220,000sqft real estate SUSTAINABILITY Reducing operational carbon for existing keys SERVICES PROVIDED MEP & Carbon Consultancy

Introba have been working closely with Lamington Group; we have been appointed as MEP and carbon consultants on many of their projects, helped write their Net Zero Building Specification and supported the development of the Net Zero Carbon Roadmap For us, the roadmap was our first big dive into an entire organisation’s greenhouse gas emissions, reporting against The GHG Protocol Corporate Accounting and Reporting Standard, and aligning with the Science Based Targets initiative.

The roadmap and our work with Lamington Group demonstrates our capability to not only advise on net zero buildings but to support an organisation with their transition to net zero.

Lamington Group are one of the first companies in the hotel industry to make such commitments and our work with them will serve as a benchmark and catalyst for transforming the sector.

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This turnkey delivery required high levels of collaboration and cooperation to meet the strict timescales. The building now functions better both spatially and environmentally and has been fully brought upto-date for 21st century use.

Experience

Hotels

Leadership

Click on the image of each team member to contact them directly.

Our team can help you to identify your vision for successful hotel design

Our experts work with the project team and our clients to design sophisticated hotel, accommodation and associated facilities.

Today’s hotels and resorts demand increasingly sophisticated comfort while being eco-conscious. Introba seeks sustainable solutions on every project in order to meet these requirements and ever-evolving tourism and business travelers’ needs.

David Glossop

Antony Gradley

Sam Payne

Senior Principal & Hospitality Sector Lead

Principal

Associate

Emma Weller

Ted Connell

BIM Manager

Associate

Emily Shearer Associate Principal

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Experience

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Specialist Services Every project is unique and we believe in designing to that same philosophy.

We’re with you across the entire project lifecycle from strategy through design, construction, commissioning and optimisation.

Our range of services continues to grow, including: lighting design, fire engineering, technology integration, sustainability consulting, energy modelling, commissioning and performance engineering, refrigeration and research and development.

Andy Stanton

Michel Wizenberg

Senior Principal & Head of Sustainability

Senior Principal & Fire Engineering Lead

Kimberly Bartlett

Tyrone Downey

Head of Lighting Design

Site Quality Engineer/ Commissioning Specialist

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Experience

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Hotel Due Diligence New hotel considerations — Designing your hotel to high-quality passive methodologies where possible, takes you a long way to both future and COVID readiness — Small changes from a room perspective other than optimising efficiencies and the use of power, water and air conditioning — Front and back of house areas need careful thought, including full fresh air systems and high-efficiency heat recovery — Zero carbon ready is now a key metric for more preferential lending

Existing hotels - why now?

— Typically MEP systems equal around 1/3 of the construction project value — Overlooking MEP assets can become a costly oversight - this can be controlled and managed with effective and forensic due diligence from our senior engineers. This will save you time and money in the long run!

— Whilst occupancy is low, use the time wisely to conduct duediligence on re-evaluating current assets. This will kickstart a future plan for post-covid recovery

Due Diligence is essential...

Before procuring a development, our senior engineers determine the state of play of “hidden assets”.

Our asset appraisal will examine how to add value to the future development: — Recommending futureproof designs — Looking past building services - our experience means we can advise on other issues beyond exclusive building services — This can be combined with an intrusive fire safety audit

And most critically For all of our projects, we establish routes to Zero Carbon.

Introba has over a decade of proven experience in Net Zero projects and over 100 projects completed or in design globally.

As founders of the LETI movement, we are well versed in Zero Carbon strategies.

room2 Chiswick: New build net zero hotel that is a beacon of sustainability and wellbeing.

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Experience

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David Glossop Senior Principal & Hospitality Sector Lead

david.glossop@introba.com

Click on the image above to contact David and kick start your hotel’s due diligence and design with Introba.

“Introba have been our Framework Partner and Consultant of choice for a number of years and have been integral to the successful delivery of numerous Merlin landmark hotels.”

Suzie Atkinson, Director Merlin Entertainments

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Experience

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Industry Insights

Our team are at the forefront of industry thought leadership and best practice.

Below is a sampling of relevant engineering insights from our team.

Click on the image of each screen to be directed to the online video or web page.

UK Net Zero Carbon Buildings Standard

NLA ZeroPalmer, Carbon GBCA ReportCarbon Leader Series Richard

Cross-industry initiative launched to develop UK’s first Net Zero Carbon Buildings Standard

Embodied Carbon of Building Services equipment Richard Palmer, GBCA Carbon Leader Series Industry first guidance

PODCAST: World Green Building Week + Taking Action with Clara Bagenal George

In conversation with Kimberly Bartlett, Head of Lighting

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Experience

Hotels

Hotel Du Vin, Cheltenham: Refurbishment of the 1,420sqft hotel including 49 keys, spa and beauty therapy rooms.

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Inspiring Change.

Empowering Changemakers.

introba.com