Debtfree Magazine #8 2020

5 THINGS O T D E E N U YO T U O B A W O KN W E I V E R T B E D Issue 8 of 2020

EXCELLENCE IS DOING ORDINARY THINGS EXTRAORDINARILY WELL – John W. Gardner

WHAT MAKES US EXCELLENT? / Unimpaired and automated PDA systems / Integration with top-ranked Debt Counsellor systems / Enhancing Debt Counsellor efficiency and sustainability / Best customer support in the country – queries are resolved within 24 hours / Strong compliance and best-industry-practice implementation is at our centre

Call Chris van der Straaten Head of Hyphen PDA | 082 557 0437 Or call our friendly support centre on 011 303 0060 - Option 2 or visit our website www.hyphenpda.co.za

Take Back Control Of Your Finances We provide a remedy specifically for over-indebted consumers which involves restructuring of debt payments, lowering interest rates and fees and lengthening payment terms.

Debt Counselling could be the best gift you give yourself.

Call 087 237 7874 today!

2018 Debt Review Awards

WINNER

2018 Debt Review Awards

WINNER

DebtBusters voted SA’s BEST ‘National Debt Councellor’at the 2018: Debt Review Awards - for the 3rd consecutive year!

Consumer Debt Help voted SA’s BEST ‘Large Debt Councellor’ at the 2018: Debt Review Awards - for the 5th consecutive year!

Follow us on Facebook DebtBusters employs NCR registered debt counsellors | www.debtbusters.co.za

Proudly part of the Intelligent Debt Management (IDM) Group

FROM THE EDITOR When lockdown level 2 was announced, which were you more excited about: the prospect of a cold beer or legally visiting family and friends?

It turns out that, though South Africa has one of the highest alcohol consumption rates (per capita) in the world, only around 35% of the South Africans are setting this (near world record) boozing rate. So, presumably, this means that most people were more excited about going to visit a friend, in person. But along with every IRL (in real life) visit, you run the risk of transmitting the virus, or contracting it from that friend and, infecting their family or yours! That does take some of the glow out of the reunion.

Of course, many people have a secret confidence, that if they personally do get infected, they won’t become too sick. This mindset is not unusual in many areas of life. Many people feel special, and exempt from harm, which is why hard times and setbacks can be a challenging mental obstacle for them to endure, ie. Those who drink and drive, or even just those who use credit. Most consumers accept that they will always be able to repay their monthly debts, and never ever consider what will happen if they can’t. Most new home owners and people financing cars innocently sign agreements that say the bank can take their homes and cars if they miss a single payment at some point in the next few years or decades.

That is why this pandemic and lockdown are leaving many in a state of shellshock, unable to deal with the sudden outside force which has thrown their finances and financial plans into turmoil. Fortunately, debt review is there to help the many hundreds of thousands who were just scraping by, to deal with their debt. With a new wave of consumers considering debt review, in this issue, we discuss the 2 major benefits of debt review, and some crucial facts. We also talk about the upcoming Debt Review Awards on September 11th.

Our team are all very excited to be part of the Awards process again this year. Due to COVID-19, the Awards announcements will be made online (on our YouTube Channel) this year. Our Team has expanded this year, and many of us are having to learn new skills, operate new equipment and practice, practice, practice to ensure the show runs smoothly. We appreciate all their hard work!

For those who will ‘attend’ the show, we are confident you will have a laugh, be informed and entertained and enjoy taking some time to be part of the action. We look forward to hearing from our colleagues in other parts of Africa, and how their efforts at helping consumers deal with debt are going during the pandemic.

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For those who are in the running to take the top spots, we wish you all the best and will soon feature the top 50 Debt Counsellors (Top 10 in each size category) on www.debtfreedigi.co.za in the days ahead.

A realistic and balanced view of the risk/reward in regard to all things including Covid-19, lockdown, credit use and debt review is always going to be more beneficial than just blindly hoping for the best. Many of us know somebody who got the virus and found it to just be a minor inconvenience, and also those who got the virus and sadly did not recover, we send you our condolences if your family has been affected.

Educating ourselves about the risks and benefits of our choices in the weeks ahead, will guarantee we make the best choices for ourselves and our families. Armed with that information (and maybe a cold beer) we will be able to cope with challenges that come our way on our journey to becoming debt free.

DEBT REVIEW AWARDS

LOAN SCAMS

5 THINGS

CARTE BLANCHE

DEBT REVIEW

DISCLAIMER Debtfree Magazine considers its sources reliable and verifies as much information as possible.

However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk. Debtfree Magazine makes content available with the understanding that the publisher is not rendering legal services or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Debtfree Magazine nor any of its employees, sales executives or contributors accept

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C O N T E N T S

BREAKING NEWS

EXPERIAN GIVE FRAUDSTER 24 MILLION SOUTH AFRICANS CREDIT INFO Experian credit bureaus recently had to admit that someone had fraudulently gained access to credit records and the personal information of about 24 million South African credit users. Experian were not hacked. They were simply tricked into handing the information over to a person, who they thought was their client. They very quickly realized what had happened and immediately contacted authorities, notified the public and began to search for the trickster.

A day later the authorities were able to swoop in and arrest the villain, before he had supposedly got a chance to sell the information to potential buyers. They recovered computers with the sensitive information on. The plan was supposedly to sell the personal information to insurance marketing agents.

The information contained details about work history, credit ratings, types of accounts and judgments and payment history.

It apparently did not contain account passwords or that sort of information, which credit bureaus do not have access to.

Such information, if bought by a dangerous scammer, could be used to trick people into thinking they are dealing with their bank, and into giving someone information or access they should not have. The various banks have urged consumers to be careful, even though the credit bureau says the information was never sold or shared further than the fraudster.

LOAN SHARK KILLS CLIENT OVER R500 Noziswe Stefaans, a 46 year old female loan shark (from the Port Elizabeth area), went to collect on a loan made to Mr.Blom, a 32 year old male. Ms. Stefaans, brought her boyfriend with her to try to intimidate the consumer into paying. When Mr. Blom said he could not pay until the next week, Ms. Stefaans and her boyfriend took out knives and proceeded to stab Mr. Blom several times, resulting in his death. They then proceeded to stab 3 of Mr.Bloms’ family members who were in the house before grabbing valuables and making their getaway. Mr.Blom only owed R500.

Ms.Stefaans was later arrested by the police for the murder, but her boyfriend, has thus far evaded arrest, the police are still searching for him. The Port Elizabeth Regional Court has since heard the case, and found that Ms.Stefaans did not show any remorse for what she did. As a result, she has been sentenced to life in prison (along with several other sentences that will run concurrently).

We appear in the following courts and act as a correspondent for Dc’s and their attorneys.

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South Africa’s

leading Debt Counsellors since 2007

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086 111 6197

CONSUMER FRIEND TAKE OVER EDCON (RCS BOOK) DEBT REVIEW MATTERS Not too long ago, RCS paid ABSA a whole lot of money to acquire much of the Edcon consumer credit and debtors’ book, and began to sell their services via Edgars and Jet stores. Now, many of those accounts, which have been put into debt review, will be handled by Consumer Friend. Most Edcon debt review matters are now going to be handled by Consumer Friend (there are a few accounts that won’t be and Consumer Friend are helping Debt Counsellors figure out which ones are which).

This change came into effect on the 14th of August 2020.

For more info contact Edcon@consumerfriend.co.za or AMolelekeng@edcon.co.za

UP MONEY PONZI SCHEME COLLAPSES AND IS THEN REBORN A Ponzi scheme (called Up Money) which started in Tembisa has been shut down, but not before they conned over R42 Million out of consumers in just 2 months. While some members were supposedly getting their food parcels, if they could recruit enough new members and get them to recruit new members (etc), the Up Money operators were out blowing nearly R13 million by buying themselves cars like an Audi TT, Hummer H3 and a Jaguar XKR. Around 230 000 people fell for the scam before it caught the media and polices’ eye. Authorities got wind of the scheme via the media, and soon began to investigate.

The Asset Forfeiture Unit has since managed to seize the cars and even freeze a bank account containing over R18 Million.

No sooner had the scheme been closed down by the cops, than their Facebook page underwent a simple facelift and a new scheme called MLM and the Mufhiwa Building Project replaced it. In a different version of the same pyramid scheme, consumers were now promised funds to build homes and pay off bonds.

The scam has now stretched out into nearby countries, where their desperate consumers are also being conned.

MAGISTRATES COURTS DELAY MATTERS WHILE WAITING ON CERTIFICATES Due to the Covid-19 pandemic and lockdown restrictions, there has been a disruption to the usual process for the (NCR) to issue the many thousands of annual certificates of registration to Debt Counsellors and credit providers across the country. As a result, some courts have refused to hear these Debt Counsellors cases while they are waiting on the updated certificate. Fortunately, some Debt Counsellors were able to reach out to the NCR directly, and receive digital copies of their certificates, which they have been able to use in the meanwhile.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

INTRODUCTION Entering the debt review process can be intimidating. After years of handling your own finances, you might now be reaching out to a relative stranger for advice on matters that will affect you and your family for years to come. You are looking to this stranger to help you reduce your stress, and come up with a realistic way to handle your debt.

More than that, you are starting a process that you may not know too much about. What are some facts that you absolutely need to know about debt review?

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

THE COURT MAKES THE RESTRUCTURING ORDER A lot of people think that a Debt Counsellor interviews you, and then declare you to officially be ‘over indebted’ and eligible to have your debts restructured by the courts.

This is a common misconception, even some Debt Counsellors believed this to be true in the past.

The reality is, that only a Judge, Magistrate or the National Consumer Tribunal (NCT) can declare you over indebted, and only after they have reviewed your finances. Until this first step is completed, you are not officially over indebted.

When a Debt Counsellor reviews your finances, they make a finding that you are most probably over indebted (can’t afford to cover both debt obligations and monthly running costs at the same time). They are also likely to find that you will become over indebted, if your situation does not improve. Based on that finding, they are able to take your matter to court or the NCT for a ruling.

The Judge or Magistrate can then use the Debt Counsellors proposal, or make their own ruling on how your debt should be restructured and repaid.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

CREDIT BUREAUS RECORD YOUR APPLYING FOR HELP When you officially apply for help through a Debt Counsellor, they notify the National Credit Regulator (NCR) who in turn sends all credit bureaus the news that you have applied to have your debts reviewed. This information is then updated to your credit record.

They are not recording that you have applied to have your debt restructured, only that you have asked a Debt Counsellor to review your debt (debt review).

When Credit Bureaus add a note to your credit record that you applied for a debt review, it will likely make credit providers too scared to grant you more credit, even if you can afford it. This is because they are scared of what is called giving “reckless� credit. If a credit providers gives someone credit recklessly, they can be fined up to a million rand. So, almost all credit providers will stop granting you credit and stop you from using the credit you already have.

Credit bureaus will only remove this listing (that you applied for a review of your debt at some point in the past) once you have paid off all the debt you had at the time, and if a Debt Counsellor sends them specific official forms and documents. Until this time, they will keep that listing in place, even if you pay off all the debts.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

STATEMENTS MAY DIFFER When you start debt review, credit providers will change how they deal with your account. Some are able to get their computers to immediately separate your debts, but others struggle to get their computers to keep accurate records.

While in debt review, you may make use of a NCR recognized (and audited) Payment Distribution Agency (PDA) to handle your payments.

They make your life so much easier by handle all the payments on your behalf. The PDA will send you a monthly ‘statement’ of what amount they paid to who, and when.

It is important to realize that the PDA statement and the various credit providers’ statements may differ a little bit, or even a lot if the credit providers’ computers are outdated. Differences also creep in based on interest calculations, and the date payments reflect verse the date they are actually made.

This is why, near the end of paying up a debt (or every year), your Debt Counsellor, PDA and credit providers will all audit your account to figure out how much exactly is owed. This could mean that you end up paying either longer or shorter than your statement shows.

There has been a lot of progress made in this area, and it is expected that one day, your creditor and PDA statements will be almost identical, to avoid any confusion. If you see anything very weird on one of your statements, it is a good idea to reach out to your Debt counsellor.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

YOUR DEBT COUNSELLOR When you enquire at a Debt Counselling practice, (like phoning a hospital), the person you first speak to might not be the Debt Counsellor (or Surgeon), that person is likely to be the receptionist, an administrative clerk or even a Debt Counsellors personal assistant.

It is therefore wise to ask the person that you are talking to if they are registered with the National Credit Regulator as a Debt Counsellor. They won’t be offended, don’t worry! They will understand that you are just checking that you are getting advice from a qualified person, who has done specialized training and written an official exam about giving debt review advice.

Imagine getting advice about your heart operation from the janitor at a hospital. True, he may have a little more knowledge than a person on the street, but they would hardly be qualified to give you the best advice.

Much like at a hospital where many doctors all work together, sometimes even on the same patient, many larger Debt Counselling practices have multiple qualified Debt Counsellors who can help you with your particular case. Always feel free to ask whoever you are talking to for their NCR registration number.

Also if you are not getting the service you require from an administrative clerk or support staff member, then be sure to talk to your official registered Debt Counsellor. They can cut through a lot of red tape, and very quickly help you, communicate with the surgeon, not the janitor.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

LEAVING DEBT REVIEW The goal of every debt review and debt restructuring court order is for the consumer to eventually pay off their debts, and leave debt review.

What is important to realize, is that debt restructuring is a legal process with lots of legal requirements. It is not like a short term contracts or subscriptions, you can’t just decide to walk away from the process.

If a person under debt review suddenly decides to leave debt review, they cannot just stop paying their credit providers via their PDA and expect that their legal status will just revert to how it was before the debt review began. Likewise, credit providers can’t just decide that a person’s debt review is over, just because they say it is.

As mentioned before, credit bureaus record your application for help, and will only remove that status once you have paid up all the debts included at the time, and once a Debt Counsellor officially proves to them you have no more debt. Until that is done, any consumer who just stops using the debt review process and thinks things will go back to normal, is simply fooling themselves. This will become very obvious if/ when they later apply for credit and are turned down.

If you would like to leave debt review because your situation has improved dramatically, then you should have a full consultation with your Debt Counsellor (not one of their staff) and discuss how long this is going to take. It may still take you a while, but the good news is that you will still benefit from debt review while paying off your debts sooner.

5 THINGS YOU NEED TO KNOW ABOUT DEBT REVIEW

LEAVING DEBT REVIEW If you are thinking about joining debt review, then keep these 5 points in mind.

When talking to a NCR registered Debt Counsellor about how the process works, feel free to ask lots and lots of questions. After those questions, ask more. Make notes, and make sure you understand what you are being told.

If the person you are talking to is not able to speak to you in your first language, then feel free to ask them to arrange for you to speak to someone who does. If you get papers in a language you are not comfortable with, then ask for them in your home language.

Never just sign and agree to something without knowing all the benefits and details involved. Get the facts and look before you leap! If you are already in debt review, you may have forgotten some of the facts mentioned in this article, view them as good reminders.

Debt review really is an amazing legal process that has saved hundreds of thousands of people’s financial futures. The stress relief it brings has even saved people’s lives and marriages, perhaps it can help you.

DEBT REVIEW LESSON 1

The balances on your statements from your credit providers may not exactly match the one you get from your Payment Distribution Agents.

TWO THINGS YOUR DEBT REVIEW DOES FOR YOU Debt review is a fantastic way to deal with your overwhelming debt in a reasonable and affordable manner. Hundreds of thousands of consumers have been able to get their ‘financial life’ back on track by using the debt review process. Let’s take look at the short and long term benefits of debt review.

TWO THINGS YOUR DEBT REVIEW DOES FOR YOU

SHORT TERM BENEFITS Most credit users fall into the trap of relying too much on their available credit. Things can go wrong in a variety of ways, for instance, making poor decisions, or due to factors beyond your control (like a nation-wide lockdown due to Covid-19).

Many people find it impossible to pay ALL their credit providers what they want each month, and still cover all their monthly needs (like groceries, electricity, insurance, telephone bills, rent). In this situation, most consumers begin to skip payments to one or another credit provider.

This is when the collections calls and sms’ begin. If the situation continues, consumers can quickly realise that they have maxed out all their lines of credit and can no longer use credit to pay for credit.

When the threatening letters start arriving, or someone comes to collect one of your assets, this is when a lot of people finally turn to the help of a Debt Counsellor. Then they begin the debt review process.

The benefits are almost immediate. Peace of mind comes because of taking positive steps to deal with your debt, the ability to tell collections agents that you have entered debt review, the composed help of a professional Debt Counsellor who lets you know that you are not going to be trapped in debt forever.

The Debt Counsellor also does some calculations and suggests two figures (1) how much you should be using to cover your necessary monthly running costs, and (2) how much should go towards your debts.

Normally the figure they suggest towards paying off your debts is a lot more realistic and achievable than the consumer imagined, what a relief! More than that, the consumer is given a monthly budget figure to cover their daily needs, which they may have been neglecting.

This is the primary short term benefit of debt review. Although the figure will perhaps be a little smaller than you hoped, it will be realistic. This monthly amount will enable you to cover vital costs, such as medication, groceries, insurance, electricity and municipal bills, telephone and internet as well as school fees and other similar expenses.

The monthly budget figure will even include saving a little towards annual costs like car services, TV licenses and school clothes in the new year

TWO THINGS YOUR DEBT REVIEW DOES FOR YOU

LONG TERM BENEFITS Getting into debt is usually a much faster process than getting out of debt. Even outside of debt review many debts take 5, 7 or even 30 years (with bonds) to pay off.

With debt review however, consumers are usually able to save thousands of Rand in fees they no longer have to pay, and interest that may be reduced during the process.

Concessions from Credit Providers Fees

For Debt Review consumer, most credit providers excuse the monthly account fees they usually add to accounts each month.

For example, credit providers may normally add a monthly account fee of R60.00 If that consumer has 5 credit providers who all charge R60/month, that quickly adds up to R300 a month in just these small fees, never mind interest or other charges.

If the credit providers excuses these fees under debt review, so that money can be used elsewhere.

The more accounts someone has, the more significant this is, as these fees can really add up.

Concessions from Credit Providers Interest

Anyone who has lots of different debts soon realizes how scary interest charges are. Due to high interest rates, even a smaller debt can quickly build up to impossible levels. Consumers who take out a bond, will end up paying 3 times the initial amount, paying mainly towards the interest.

When the Debt Counsellor and credit providers negotiate at the start of the debt review process, credit providers will often make massive cuts to the interest portion of a debt. They do this to assist their consumer to repay the debt within a reasonable time. They know, if it takes too long, the consumer will never live up to the agreement. They really make amazing concessions in this area that can save consumers thousands and thousands of Rand.

This means that while a consumer is under debt review, they are making significant saving on their debts that they would otherwise have had to pay, outside of debt review. Over time, this ultimately means that the consumer is able to not only pay off their debt, but they pay it off for less than they might have outside of debt review.

TWO THINGS YOUR DEBT REVIEW DOES FOR YOU

IT’S TAKING TOO LONG! Paying off debt, sadly does not happen overnight (inside or outside of debt review). It is a slow and often painful experience. The debt is real and it is going to take real effort and dedication to get out of debt.

Most consumers who use credit will never get out of debt. They will remain caught in a loop using credit from one creditor to pay their other creditor and probably to pay for almost everything else in their life.

Consumers in debt review however, are not caught in the same vicious circle. Each month they chip away at their debt without having to take on more debt. Slowly but surely they are getting closer and closer to being totally debt independent. These days, this is the new definition of being “rich”. All of that takes time, it may even feel like it is taking too long.

You may be looking at your credit provider statements, or your Payment Distribution Agent and thinking that months or even years have gone by, and your debts are still there, shrinking too slowly.

How can you remain motivated during this protracted time?

TWO THINGS YOUR DEBT REVIEW DOES FOR YOU

FOCUS ON THE BENEFITS If you are growing impatient waiting for all your debt to be paid off, and you feel like debt review is not working, then take a moment to contemplate how each month, your debt review is making it possible for you to cover your necessary running costs. This, in itself, is amazing.

You are managing to cover your living costs, without having to sell your future to pay off more debt. Even if your debt was not increasing or decrease, this is a fantastic benefit of debt review.

These days, everyone is feeling the rising cost of living. You might need to make adjustments to your living situation over time to make the most out of that monthly budget figure, but remember that debt review is enabling your family to have the essentials without having to use more and more credit and getting deeper and deeper into debt.

Each month, as you pay your debts, you are not been hit with all the nasty fees and charges that you would otherwise have to pay. Each month, due to amazing concessions on your accounts, you are saving hundreds if not thousands of Rand that you would otherwise have to pay with sky-high interest rates.

By remaining focused on the benefits, both short term and long term, you can stay motivated through good times and tough times. So next time you feel that it is taking too long to get out of debt, try to remember that which each monthly payment you are experiencing all the amazing benefits of debt review, and getting another step closer to being free of the burden of debt.

DEBT REVIEW LESSON 2

You must ask your Debt Counsellor which attorneys they suggest you use for your debt restructuring court order application.

They will represent you at court.

REDUCE UNNECESSARY EMAILS & CALLS ARE YOUR CLIENTS SIGNED UP TO DReX?

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Encourage your clients to sign up on DReX and instantly reduce requests for balances, statements and payment confirmation. Now you can focus on other revenue generating activities!

CONSUMER BENEFITS: Visibility of balances Detailed statements Access to debt review documentation

CLICK HERE

CLICK HERE

for the link to send to your clients

to upload a database & we’ll do the rest!

DReX simplifies the exchange of data and makes managing the debt review process less admin intensive

+27(0)31 251 4151

WATCH OUT WHEN LOOKING FOR A LOAN A lot has been written about ‘good debt vs. bad debt’ .

The message is always that consumers must stay away from bad debt but embrace good debt.

Good debt is often defined as debt that is taken on to buy an asset, or make an investment that could potentially, over time, increase your net wealth. A home loan is a great example of good debt, because usually the property value will increase over time. Bad debt is defined as debt that is used to buy things that lose value. Making use of credit cards, or a personal loan to buy clothes or consumables is an example of bad debt. On paper, these definitions make sense, but in reality, especially in our current economic environment, desperate consumers may have no alternative but to incur “bad debt” just to make ends meet.

For millions of South African consumers, debt has become part of their everyday lives. Unfortunately, unscrupulous people are exploiting these desperate consumers who are desperately looking for loans. Here are some tips to make sure you don’t get scammed while shopping around for the best loan.

WATCH OUT WHEN LOOKING FOR A LOAN

KNOW YOUR CREDIT PROVIDER The National Credit Act (NCA) defines a ‘credit provider’ as a party who supplies goods or services (in terms of an instalment sale agreement, for example), or who pays money (in terms, for example, of a secured or unsecured money loan, overdraft facility, pawn transaction or mortgage loan).

Credit providers and the different credit agreements are regulated by the NCA, which sets out certain requirements that must be complied with. It is very important to note that all credit providers that intend on entering into a credit agreement (as set out in Section 8 of the NCA) with a consumer must be registered with the National Credit Regulator (NCR).

The first step for consumers looking for a loan would therefore be to ensure that the credit provider they are dealing with is legitimately registered with the NCR. This can quickly be done by visiting their website at www.ncr.org and searching for the credit provider on the “registered credit providers” page. If a prospective credit provider is not listed then warning lights should be flashing!

WATCH OUT WHEN LOOKING FOR A LOAN

MAKE SURE AN AFFORDABILITY ASSESSMENT HAS BEEN DONE In terms of the NCA, a credit provider must do an affordability assessment with a consumer to make sure that the consumer can actually repay the loan.

This means the credit provider must ask for proof of the consumer’s income and expenses to figure out if the consumer can really afford the monthly instalment on the loan. Any supposed credit provider that is willing to loan a consumer money without doing an assessment is breaking the NCA and is probably trying to scam the consumer.

WATCH OUT WHEN LOOKING FOR A LOAN

CHECK THE TERMS AND CONDITIONS OF YOUR CREDIT AGREEMENT After the credit provider completes an affordability assessment with a consumer, then they need to send an official quotation to the consumer.

After the credit provider completes an affordability assessment with a consumer, then they need to send an official quotation to the consumer.

On the quote the credit provider must list, inter alia, the cost of credit and the interest rate that will apply. These costs and interest rates are regulated by the NCA which set certain limits that may be charged by the credit provider as follows:

Sub Sector

Mortgage Bond

Credit Facilities

Unsecure Loan

Short Term Loan

Maximum Initiation Fee

Maximum Interest Rate

R 5 000.00

(Repo Rate x 2.2) + 5% = 12.7%

R 1 000.00

(Repo Rate x 2.2) + 10% = 17.7%

R 1 000.00

(Repo Rate x 2.2) + 20% = 27.7%

R 1 000.00

5% per month (60% per annum)

* the current Repo Rate is 3.5% but changes from time to time If the credit provider you are talking to charges more than the rates shown in the chart, that is illegal and could be a warning sign that you are walking into a trap.

WATCH OUT WHEN LOOKING FOR A LOAN

NEVER PAY TO GET A LOAN The most important thing to remember when looking for a loan, is to NEVER, EVER pay any money to the credit provider so that you can get money from them.

This is not necessarily wrong, but reputable credit providers will (in most loan agreements) add any costs to the overall balance the consumer must repay over time. This means that if a consumer applies for a personal loan of R25 000, and the maximum fee is R1 000 the consumer will receive R25 000 from the credit provider but will owe the credit provider R26 000.00.

Attorney Wessel Symington of Steyn Coetzee says: “If the person you are dealing with says that you have to first pay a fee to “release the funds” or pay for some paperwork that has to happen first then you are almost definitely dealing with a scammer”.

WATCH OUT WHEN LOOKING FOR A LOAN

DON’T FALL FOR SCAMS Consumers shopping for loans are in most cases pretty desperate to get money to make ends meet. That desperation makes them easy targets for scammers who are preying on the vulnerable.

If you are looking for a loan then make sure you are dealing with a legitimate credit provider who follows the requirements of the National Credit Act. If it seems like they are cutting corners and are not asking for needed information or giving you important documents then beware. Above all remember never to pay money in order to get credit. This is the most common scam out there.

If you are using credit to pay for credit and really struggling to make ends meet then rather than take on more debt consider making use of processes like debt review to get rid of all your debt.

Debtfree Magazine would like to thank Wessel Symington of Steyn Coetzee Attorneys for his assistance with this article.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW Recently the well-known TV show, Carte Blanche, did a short feature about some consumers who have had difficulties while in the debt review process. Let’s look at what we can learn from the show.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

DEBT REVIEW DOES HELP EVEN IF IT’S NOT PERFECT The main take-away is that, though the consumers featured were experiencing some difficulties (mostly due to credit provider behavior), they had all benefited from the amazing power of debt review to make ends meet, and still sort out their debt in a manageable way.

For example, one consumer although in serious debt, did not lose her car, it was saved by debt review. If not for the debt review, her car would probably have been repossessed and sold on auction for a fraction of its value. This would have left the consumer paying the balance, for up to 30 years for a car she no longer had. Debt review helped to extend the repayment term, and lower her payments to a very affordable monthly amount. Wonderful!

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

WHEN YOU PAY LESS EACH MONTH YOU DO PAY FOR LONGER Debt review can allow the courts to restructure a consumer’s debt over a longer time period. The result is that the monthly debt repayments are smaller. This helps consumers to pay for essentials like food, electricity and medicine.

This is not possible without some sort of trade-off. If you only pay half your original debt obligation each month, then you should expect to, at least, make repayments for twice as long. You must also keep in mind that interest is also added to most debts. Normally though, debt review consumers are given massive concessions by credit providers, and they are able to avoid large amounts of interest.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

WE ALL FORGET When a consumer first enters debt review, they can be swamped with information about how the process works. It can be somewhat overwhelmed at first. It is therefore very important for Debt Counsellors to keep communicating and reminding their clients through the whole process.

Some consumers may genuinely just misunderstand what they have heard, what is sent to them in forms and documents and possibly even what they agree to in the draft court order for their debt restructuring. But if Debt Counsellors keeps sharing information, and keeps educating their clients throughout the process, this can help to manage expectations and remind consumers of things they may otherwise forget.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

CREDIT PROVIDERS MAKE MISTAKES One of the consumer’s matters featured, showed how sometimes Credit Providers can make mistakes in the debt review process. In one case, the credit provider sent the wrong account details. The matter took a long time to get sorted out, and in the meantime the Debt Counsellor had generously used their own money to assist the consumer with their account. This is really going above and beyond, despite a frustrating situation for the consumer and Debt Counsellor.

It would be unrealistic to expect every credit provider (or Debt Counsellor) who deals with thousands of debt review matters to never make a mistake. What is important is that when a mistake is made, that all parties work swiftly to resolve the matter.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

TALK TO YOUR DEBT COUNSELLOR One of the consumers featured had begun to experience what was described as endless harassment by collections agents.

Consumers under debt review who are getting contacted by collections agents should speak to their Debt Counsellor straight away every time this happens. If they know it is happening the Debt Counsellor can try to assist the consumer and insist that the collections agents stick to the rules. Debt Counsellor can even help their clients complain to collections associations or even the NCR or courts.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

CREDIT PROVIDERS SELL DEBT In one of the consumer’s cases, a credit provider sold the debt on to collections agents. This caused several complications because the collections agent use a different bank account from the initial credit provider. It seems the collections agents did not arrange with the debt counselling practice to have the debt paid into the new bank account (probably with a new reference number as well).

Credit providers sometimes decide, rather than trying to collect on a debt, over a long time, they will take a small payment upfront from a collections attorney, and then move on. This is allowed, as long as they inform the consumer. In such a case, the collections attorney can then try to collect payment on the debt over time to make a profit on their investment. These Attorneys may however also begin to add on their own fees and charges. This is when having a Debt Counsellor in your corner comes in very handy, as they can protect you from abuses in this regard.

Sadly, some credit providers don’t always disclose such ‘sale of debt’ to the Debt Counsellors and the consumers need to keep their Debt Counsellor informed if they start to get harassed.

LESSONS TO TAKE FROM THE CARTE BLANCHE FEATURE ON DEBT REVIEW

YOUR DEBT COUNSELLOR WILL HELP Another highlight during the feature was that Debt Counsellors have good relationships with credit providers, and can use these when unfortunate complications arise.

Though Debt Counsellors, or even their administrative staff, can sometimes take a while to get a credit provider or collections agent off your back, it is better to have them helping you than to try face these challenges on your own.

The show made it clear that it is really helpful to have a professional NCR registered Debt Counsellor in your corner during the time it takes to get out of debt. It highlighted how important it is to keep a close eye on your debts, and to communicate well with your Debt Counsellor directly if something strange does comes up along the way.

It was a pity that the consumers in the feature experienced difficulties and stress, due to the prolonged time it took to solving their issues, but it was good to see how the Debt Counsellors were eventually able to resolve the problems.

If you are experiencing a problem with your debt review, be sure to contact your Debt Counsellor right away.

DEBT REVIEW LESSON 3

Did you know that every NCR registered Debt Counsellor must display their official NCR registration certificate at their offices?

1

DEBT REVIEW AWARDS 2020 The annual Debt Review Awards peer reviews will soon come to a close, and the Award announcements will be made on September 11th 2020.

DEBT REVIEW AWARDS 2020

PEER REVIEW The industry peer reviews are coming to a close this month. Some NCR registered companies and individuals may have missed out during the year so, an effort is being made to reach out to such ones (for example, some people’s contact email address may be incorrect on the NCR database). If you are registered with the NCR and have not yet had a chance to participate then please email: DebtReviewAwards2020@ debtfreedigi.co.za and we will ensure you get to participate.

REVIEW

DEBT REVIEW AWARDS 2020

AUDIT During the entire process, an audit team keeps an eye on things to ensure that only NCR registered individuals and companies participate and stick to the terms and conditions of the process. They monitor for any irregularities, and ultimately audit the compiled results once they are available at the end of August. Once the results have been audited, they will be announced at the Annual Debt Review Awards show.

DEBT REVIEW AWARDS 2020

THE ONLINE SHOW If you would like to watch the Annual Debt Review Awards show, you can do so on various online platforms including Youtube. You can sign up to follow the channel here: YOUTUBE The Debt Review Awards Show will be held during the afternoon of Friday, 11 September.

If you would like to hear from some industry speakers, international guests, enjoy some laughs and entertainment, then be sure to tune in from 3pm on Friday.

The announcements of the peer review results will be made before the end of the work day. So, why not invite your entire office to join in this year, and be part of the action?

We encourage you to submit pictures of yourself (all dressed up, or not), to be featured on screen during the show (and maybe win some prizes). You can also follow our Instagram or Facebook page for exciting content.

The full day’s agenda will be posted on www.debtreviewawards.co.za soon, and shared with media (such as on the Debtfree Magazine website).

ONLINE 11 SEPTEMBER

1

LET’S TALK

What if...

YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?

Is he really insured, and if so, properly?

Could the insurer repudiate the claim because of his debt review status?

As he cannot borrow, how does he replace his vehicle?

Since he can’t get more credit, how does he replace his vehicle?

Meliorleaf is the first and only specialist in insuring the assets of people in debt review.

We genuinely protect your clients… in partnership with you.

CALL US NOW 010 141 2799 | www.meliorleaf.co.za

MAXIMISING INSURANCE RELATED INCOME

PARTNERSHIPS How Meliorleaf partnerships with Debt Counsellors work.

We keep you advised regarding your clients to ensure they are covered properly and remain covered.

We remunerate you, ongoing, for what you choose to do: Some debt counsellors want to be actively involved in arranging and managing insurance relationships, and we fairly share commissions earned Some debt counsellors are also registered Financial Services Providers. They can advise clients and provide a full broking service, and are entitled to earn the full commission But, Meliorleaf understands that some debt counsellors cannot or do not want to be actively involved. However, they do want their clients to be properly insured: For these debt counsellors, Meliorleaf can provide a fully outsourced turnkey solution. What’s more, we will still provide you with ongoing remuneration on all active policies.

Are you interested in partnering with Meliorleaf?

Call Sean or Elmarie today on 010 141 2799 CALL US NOW 010 141 2799 | www.meliorleaf.co.za

These interviews, with some of the most prestigious virologists worldwide summarise findings about lockdown:

Debt Counsellors Collective If you want your voice to be heard please feel free to email alan@themoneyclinic.co.za

www.youtube.com/watch?v=bl-sZdfLcEk www.youtube.com/watch?v=5RAtFBvKrVw www.youtube.com/watch?v=CxHbZ0ylsac

Welcome to our new facebook group members. If you are a Debt Counsellor and would like to contribute to our discussions, debates and conversations then please visit us on Facebook: www.facebook.com/groups/allprodc

www.allprodc.org

Thank you to all front line essential service workers during the lockdown

Catch up on our recent podcasts on the DCASA website: www.dcasa.co.za/faq

www.dcasa.co.za

NDCA are ready to help consumers who are struggling with debt.

Visit our site for more information

Form 42

QUESTION Do you get a complete report of you business on a daily basis?

ANSWER From 1 September 2020 you will be able to draw a comprehensive report from the front end on Maximus.

Giving you complete control over your business.

All professionals have professional indemnity if the unforeseen happens. Do you as a professional Debt Counselor have professional indemnity as stipulated by the ethical code?

contact us today for more information

086 111 2882

TELEPHONE 0861 112 882 FACSIMILE 086 605 9751 MOBILE 082 449 6856 EMAIL andre@in2insurance.co.za

www.in2insurance.co.za

SERVICE D

CLICK THE C

DEBT COUNSELLORS

SUPPORT SERVICES

TRAINING

FINANCIAL

INSURANCE

DIRECTORY

CATEGORY

DO YOU WANT TO LIST YOUR COMPANY? directory@debtfreedigi.co.za

CREDIT BUREAUS

LEGAL

PAYMENT DISTRIBUTION AGENCIES

CREDIT PROVIDER CONTACT DETAILS & ESCALATION PROCESS

DEBT COUNSELLORS

GAUTENG

KWAZULUNATAL

FREE STATE

LIMPOPO

MPUMALANGA

NORTH WEST

EASTERN CAPE

NORTHERN CAPE WESTERN CAPE

PENNY WISE Cathy Foster Debt Counsellor – NCRDC1977 Penny Wise Debt Counselling Tel: (011) 679 1540 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

GAUTENG

Armani Debt Counselling Take the First Step to Financial Freedom Tania Dekker Tel: 011 849 3654 / 7659 www.armanigroup.co.za

Dynamix Debt Counselling TLC Alida Christie NCRDC2324 Office 1, 34 Beefwoodstreet, Vanderbijlpark, 1911 Tel: 079 520 4369 Tel: 016 100 8020 tlcdebt@mweb.co.za

Get

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All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

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GAUTENG

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KWAZULUNATAL

The simple way to a debt free, stress free life!

DEBT COUNSELLING Debt Review Specialists 23 Coronation Road Mithanagar Tongaat 4399 Tel: 071 222 9481 Tel: 032 944 3446 admin@kmadebt.co.za www.kmadebt.co.za

FINANCIAL COACHING MONEY MANAGEMENT EMPLOYEE ASSISTANCE PROGRAMMES 031 303 3690 / 084 250 2356 romie@debtfinesse.co.za www.debtfinesse.co.za

FINESSE

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082 937 7874 082 812 5442 denise@kzndebtcounselling.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za

Get your own dedicated Debt Counsellor from beginning to end.

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National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

FREE STATE Financially stressed?

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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

LIMPOPO Financially stressed?

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086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

GMC Debt Solutions 52 Kerk Street Lydenburg Tel: 087 802 7054 Tel: 087 151 1034 www.gmcdebtsolutions.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

MPUMALANGA Financially stressed?

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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

We are passionate about helping people become DEBT FREE! 022 713 3766 marius@drs-debt-help.co.za facebook.com/drsdebthelp www.drs-debt-help.co.za NCRDC1670

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

NORTH WEST Financially stressed?

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Depopulating a generation of over indebted and populating a debt free generation.

Office No. 6, Prime Pharm Building, 36 Dr Nelson Mandela Drive Tel: 0186320053 Tel: 0877026744 Email: papi@maaudebts.co.za

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

www.maaudebts.co.za

Let DebtBusters be the champion in your corner.

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

NORTHERN CAPE Financially stressed?

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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

EASTERN CAPE Financially stressed?

We have lifted the financial burden of more than 150 000 South Africans.

086 999 0606 info@debtbusters.co.za www.debtbusters.co.za

Let DebtBusters be the champion in your corner.

National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za

Drastically reduce your monthly debt repayments Let US help 0861111863 Regain control of your finances www.debt-therapy.co.za

" There is no Dignity quite so Impressive and No Independence quite so Important, as Living within your Means. - Calvin Coolidge "

WESTERN CAPE

For your Convenience Our Range of Services are Available to you Anywhere in South Africa!

Jackie Coetzee 079 317 8557 documentswc@fusiondc.co.za

“There is no dignity quite so Impressive and No Independence quite so important as Living within your Means - Calvin Coolidge” For your Convenience Our Range of Services are Availble to you Anywhere in South Africa!

Jackie Coetzee 079 317 8557 022 713 2021 documentswc@fusiondc.co.za

CHOOSE YOUR FINANCIAL FREEDOM TODAY Tel: 021 204 8001 • Email: dc@ffsdc.co.za

www.financialfreedomsolutions.co.za dc@ffsdc.co.za www.financialfreedomsolutions.co.za

ISISEKO DEBT HELP Get Your Life back on track TEL: 087 230 0223 FAX: 086 551 1649 EMAIL: makanti@isiseko.co.za WEB: www.isiseko.co.za

WESTERN CAPE

Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions

NCRDC1142 No 2 Golden Isle Building 281 Durban Road, Oakdale, Bellville, 7535 Tel: 086 111 3749 Email: help@zerodebt.co.za www.zerodebt.co.za

DebtZen

for peace of mind

We are passionate about helping people become DEBT FREE!

021 987 1835 021 987 2232

022 713 3766

065 939 9886

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NCRD3032

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WESTERN CAPE

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“Helping you the SMART way”

DEBT

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065 874 7942 debt@cida.org.za www.cida.org.za

SUPPORT SERVICES

011 451 0041 0860 072 768 www.dcmax.co.za

DC Opera�on Centre (PTY) Services: 17.1, 17.2, Proposals Court Applica�ons Call Centre Payment Division Contact Elmarie 011 394 8042 083 232 1908 admin@dcopera�ons.co.za www.dcopera�ons.co.za

COMING SOON

TRAINING

086 126 6562 debt@one.za.com www.one.za.com

INSURANCE

LEGAL

www.embattorneys.co.za

Liddles & Associates “It always seems impossible until it is done” N. Mandela (T) 021 930 5790 (F) 0866070940 (E) frontdesk@liddles.co.za www.liddles.co.za

Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za

RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za

082 974 0866 Your Debt Counselling Attorneys Johannesburg | Cape Town Andre Van Zyl 021 494 4862 Kim Armfield Attorney & Family Law Mediator Address: Unit 1B, FinansHuis, 7 Voortrekker Road, Bellville Tel: 021 949 1758 / 021 945 2526 Office cell: 084 8588 284 kim@legalwc.co.za

info@bassonvanzyl.com

We are a Port Elizabeth based law firm capable of assisting Debt Counsellor’s throughout South Africa with matters within the following areas of jurisdiction:

carla@cvlaw.co.za

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www.cvlaw.co.za 082 974 0866

carla@cvlaw.co.za www.bassonvanzyl.com

Debt Review Applications in Gauteng

EMAIL yolande@ydeattorneys.co.za CELL 071 870 9535

grove4@grovelaw.co.za www.grovelaw.co.za

TEL 061 250 4080

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PAYMENT DISTRIBUTION AGENCIES

DC Partner 044 873 4530

COLLECTNET +27 12 140 0602

Hyphen PDA 011 303 0060

intuitive 0861 628 628

SYSTEM PROVIDERS

FINWISE - INNOVATIVE DEBT M

Tel: 011 451 0041 Tel: 0860 072 768 www.maxpayments.co.za

Debt Review Software Tel: 016 004 0031

South Africa’s premier debt management solution www.finwise.biz

•

•

•

•

•

‘’ I was pleasantly surprised by our experien new system is intuitive and e Debt counsellor Eas

CAPITEC CONTACT DETAILS

Form 17’s Proposals Court documents General Queries Refund Requests / Cancellation of Debit Orders Complaints Insurance Certificates Sharecall Contact Number

ccsforms17@capitecbank.co.za ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za ComplaintManagement@capitecbank.co.za coming soon 086 066 7783 - Select Option 2

ESCALATION PROCESS COMING SOON

DC QUERY PROCESS NEDBANK DRRS Debt Counselling Query Resolution Contact Points and Escalation Options

Fax or Email submissions (Level1) Email: DebtCounsellingQueries@nedbank.co.za Fax: 010 251 0055

Call centre (Level 1: Alternative) Tel: 0860 109 279

To be used as a first point of contact for all telephonic communication

Attended to by Queries Team Leader (Level 2: First Escalation) Dcescalation1@nedbank.co.za

Attended to by Senior Manager (Level 3: Final escalation) Dcescalation2@nedbank.co.za

To be used as a first point of contact for all written communication

To be used only where no resolution is found from first point of contact after 5 business days

To be used only where no resolution is found from the first escalation after 2 Business days

www.nedbank.co.za

17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za

ESCALATION PROCESS DETAILS COMING SOON

ESCALATION PROCEDURE *Please do not CC multiple email addresses*

STEP

FIRST POINT OF CONTACT

01

Applications, COBs, Notice of Rejections/17W Proposals Court Applications & Orders Terminations, Re-instatements, Settlements, General Queries, Refunds

STEP

FIRST ESCALATION

02

General Queries, Terminations and Account Enquiries, Court ESCALATION DAY 5 COBs & 17.7s ESCALATION DAY 7 Proposals ESCALATION DAY

STEP

03

Applications, Notice of Rejections/17Ws COBs Woolworths Truworths RCS Foschini Sanlam Mr Price Group JD Group Capfin Connect Fin Serices Full House Retail Proposals Court Applications & Orders Terminations (Proof of Payment) Updated Balances, Settlements, General Queries

applications@consumerfriend.co.za proposals@consumerfriend.co.za courts@consumerfriend.co.za customeraccounts@consumerfriend.co.za

charmainer@consumerfriend.co.za woolworthscob@consumerfriend.co.za truworthscob@consumerfriend.co.za rcscob@consumerfriend.co.za tfgcob@consumerfriend.co.za sanlamcob@consumerfriend.co.za mrpcob@consumerfriend.co.za jdgcob@consumerfriend.co.za capfincob@consumerfriend.co.za connectfincob@consumerfriend.co.za fhcob@consumerfriend.co.za tracey@consumerfriend.co.za tusani@consumerfriend.co.za suspense@consumerfriend.co.za candicec@consumerfriend.co.za

SECOND ESCALATION Should you not receive a response within two business days after the first escalation, please email complaints@consumerfriend.co.za

DReX CONTACT DETAILS

OFFICE CONTACT DETAILS

DReX Related Queries DReX Escalation

Telephone: Email:

drexsupport@consumerfriend.co.za justin@consumerfriend.co.za

+27(0)31 251 4151 info@consumerfriend.co.za