Debtfree Magazine Issue 1 of 2024

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Issue 01 of 2024

THINGS DEBT REVIEW CAN DO FOR YOU

EXCELLENCE IS DOING ORDINARY THINGS EXTRAORDINARILY WELL – John W. Gardner

WHAT MAKES US EXCELLENT? / Unimpaired and automated PDA systems / Integration with top-ranked Debt Counsellor systems

/ Best customer support in the country – queries are resolved within 24 hours / Strong compliance and best-industry-practice implementation is at our centre

Call Saishen Krishnan Head of Hyphen PDA | 071 884 7300 Or call our friendly support centre on 011 303 0060 - Option 2 or visit our website www.hyphenpda.co.za

CREDIT PROTECTION

CREDIT PROTECTION

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

BENEFITS OFFERED:

• Death – we settle the account

Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?

• Temporary Disability – we pay your installment for 12 months • Permanent Disability – we settle the account

BENEFITS •OFFERED: Critical Illness – we pay your installments for 3 months

• Death •–Retrenchment we settle the–account we pay your installments for 12 months • Temporary Disability – we pay your installment for 12 months

At a rate ofDisability R2.95 per R1000 unsecured/short-term • Permanent – we settle the account credit and R2.00 per R1000 on mortgages and you can now insure your debt for less.

• Critical Illness – we pay your installments for 3 months • Retrenchment – we pay your installments for 12 months

The following financial obligations or debt can be covered on the ONE Credit Protection Policy: • Credit Cards

At a rate of •R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt Overdrafts for less.

• Personal Loans • Home Loans

• Retail Accounts The following financial obligations or debt can be covered on the ONE Credit Protection Policy: • Rental Agreement

• Credit Cards

• Maintenance Orders

• Overdrafts

• Personal Loans For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

• Home Loans

• Retail Accounts 0861 266 562 admin.debt@one.za.com • Rental Agreement

• Maintenance Orders

Terms and Conditions Apply

For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

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FROM THE EDITOR Well, after a nice break we have started the year strong. The team here at Debtfree have thrown themselves into all the projects we have planned for this year. It’s great to make plans and then start to work on them straight away.

This year, we intend to bring you more content than ever before, across more platforms than ever before, and more regularly than ever before. We are excited about that. We hope that it will be even more helpful to you than ever before, as you navigate the months ahead.

Let’s be honest, the months ahead may present challenges. We may see volatility in the US Stock Markets which could have a knock-on effect elsewhere. We may see further conflicts in the Middle East, Europe or Asia. We certainly will see more political manoeuvring locally, but you should not let that stress you out and cause you to doubt your plans.

After all, if you can follow through on your plans during the tough times, think how you will take off and succeed, when things get easier in the future. So, if you are holding back because of unknown future obstacles, don’t!

If you have been trying to deal with runaway debt on your own, and have made little progress, then we urge you, speak to a professional and get help, do it and do it soon. Debt tends to get worse the longer you leave it. Every step in the right direction is a mini victory. Surely, it is better to be making progress in the general direction of your goal than doing nothing about it at all. Even if you take 99 steps towards your goal and don’t get to take that final step this year… well, you will have made reaching your goal so much easier in the future.

Focus on what you can control, and keep taking steps in a positive direction. Who knows, if you take enough of these steps, you may turn around later in the year and see that you have made more progress than you could have imagined.

Progress can sneak up on you. If you need to make 60 payments to get out of debt, then make the first 12 this year, that moves you considerably closer. If you need to make 48 payments, make the next 12. Stick to the plan, and keep making progress.

Only 24 payments to go? Amazing!!! Make the next 12 payments and then after a few more months you will look back and before you know it, you will have reached your destination to become totally debt free.

WITH GREAT POWER COMES... great responsibility a huge electricity bill

DEBT REVIEW

CONFIRMATORY AFFIDAVITS A confirmatory affidavit is a legal way to say you know about, and agree with the plan that has been given to the courts for your debt review.

Attorney Rynhardt De Lange of DL Attorneys says: “when you have your confirmatory affidavit commissioned, it is important that you make sure each page is initialled. Sign the last page in the presence of the commissioner of oaths.”

Tip: The commissioner will stamp the document to confirm that it has been legally verified. Make sure their full details are recorded on the affidavit.

No more debt-stress.

Let’s get it sorted.

We’ll get your interest rates right down. You’ll make one consolidated payment a month. You’ll have more cash to live on. Your assets will be legally protected. Sorted.

0861 365 910 www.debtbusters.co.za info@debtbusters.co.za NCRDC2484

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CONTENTS 7 THINGS DEBT REVIEW CAN DO FOR YOU WHAT IS A CONFIRMATORY AFFIDAVIT & WHY IS IT IMPORTANT?

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

NEWS

SERVICE DIRECTORY

DISCLAIMER Debtfree Magazine considers its sources reliable and verifies as much information as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk. Debtfree Magazine makes content available with the understanding that the publisher is not rendering legal services or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Debtfree Magazine nor any of its employees, sales executives or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to us by advertisers which does not necessarily reflect the views and opinions of the Debtfree Magazine team. No person, organization or party can copy or re-produce the content on this site and/or magazine or any part of this publication without a written consent from the editors’ panel and the author of the content, as applicable. Debtfree Magazine, authors and contributors reserve their rights with regards to copyright of their work.

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THINGS DEBT REVIEW CAN DO FOR YOU

7 THINGS DEBT REVIEW CAN DO FOR YOU

DEBT REVIEW CAN

HELP YOU Dealing with debt can be super stressful. It can lead to sleepless nights, chest pains and constant pressure from collections agents.

For many, the solution has been to enter debt review. This is because it is a legal way to get credit providers to play nice, and give you a realistic amount of time to pay what you owe.

Here are 7 things debt review can do for you.

7 THINGS DEBT REVIEW CAN DO FOR YOU

A PLAN CAN

SET YOU FREE When you are overwhelmed by debt and caught in the debt collections process you stress day and night.

You know that you need to do something about the situation, but your efforts just don’t seem to work.

Many people turn to more debt, thinking that they can somehow dig a deeper hole and it will help, but that’s a short term solution. One that simply makes matters worse.

When the end of the month is coming and you know all your lines of credit are tapped out, family and friends will no longer lend you more money and no credit provider wants to touch you, it can be crushing. You feel trapped with no way out.

This is where entering debt review can provide instant relief. Just the knowledge that you finally have found a way forward, and one where you get help from a professional, is a massive weight off your shoulders.

7 THINGS DEBT REVIEW CAN DO FOR YOU

NO MORE COLLECTIONS

CALLS

When you owe money to credit providers and can’t pay what they want, they can really tighten the screws. SMS’, calls, emails, letters, you name it, they will do it.

It can be tiring to avoid phone calls, be scared to open letters or even hide your car at a neighbours’ house just in case the repo man comes around.

The reason why the mental pressure is so intense, is because it is designed to be that way.

Your credit providers have had decades (even centuries) getting it right, they know how to apply the pressure.

The problems is, when you owe multiple people, and they all want their money at the same time, it is mathematically impossible to make them all happy.

When you enter debt review, the Debt Counsellor will send notices to all your credit providers, telling them to stop freaking out and pestering you. You are now making a plan through debt review to pay what you owe.

This results in an immediate decrease in pressure and an eventual stop in the collections process. It means, no more collections calls, no more harassing sms’ and emails. Just entering the process can see a 95% reduction in these calls in the first week or two.

It is like someone turned off a noisy generator that had been on in the same room with you, and suddenly you have peace for the first time in ages.

It’s amazing.

And for those last few collections calls that could still come through from time to time, you have the beautiful catch phrase: “Talk to my Debt Counsellor”.

7 THINGS DEBT REVIEW CAN DO FOR YOU

A REAL

BUDGET We all know we should budget, but it is hard. Especially when you simply do not have enough to pay your debt and cover your living costs. This is why we get stuck relying on credit, and spiralling into more and more debt.

As a result, making a budget was probably something you hated to do. Once you enter debt review, your Debt Counsellor will go through your particular situation and try find a balance between what your credit providers want, and what your family really needs.

The idea is to make sure you can realistically cover the necessities (not luxuries of course). This would include all the things that you probably had to cut out of budgets in the past to try make ends meet.

That would be things like; saving for annual expenses, paying for things like car and TV licenses and having needed insurance.

Just knowing that a professional is going to give you a realistic figure that can work, is massive. It may mean a few changes to your lifestyle but having professional, experienced help is a huge relief.

7 THINGS DEBT REVIEW CAN DO FOR YOU

IT FORCES YOU TO MAKE

NEEDED CHANGES

When you are in a debt crisis it can be paralysing. You might know that changes are needed but you probably don’t even have the budget or the leeway to put some of those changes in place.

Instead, you end up just cutting things out.

Never doing more, always doing less. Less food, less insurance, less of everything.

That is a terrible way to live. It leaves you trapped in a shrinking cage with no room to make improvements. No mental bandwidth to do new things, or even to try new things.

You end up falling into bed for another sleepless night, exhausted at the end of every day. Too tired to do what you know in your heart is needed.

Entering debt review can be a mental (and emotional) fresh start. It can enable you to have more energy, more mental bandwidth, and more financial freedom to start to make the needed changes you have not been able to.

That may be moving homes, starting a side hustle for extra cash, or maybe just getting back into doing a little exercise each day.

It provides a fresh chance to do more for a change, not less. To breath, to think, to plan and have hope.

7 THINGS DEBT REVIEW CAN DO FOR YOU

SAVE

SOMETHING The idea of saving anything when you are deep in debt is a foreign concept. You simply cannot afford to save anything. Which is why, when annual expenses like a car service or school uniforms rolls around, you have to reach once more for the credit card.

And that’s not to mention when an emergency comes along. An unplanned medical emergency or a cracked windscreen or burst tyre.

And they just seem to happen more and more, it can be crushing.

When you enter debt review, your Debt Counsellor helps you to make a budget. Part of that budget will be setting aside some funds each month towards expected annual expenses, as well as the unexpected.

Soon you will have a small amount set aside to use when those expenses come around. It is amazing how relieving it can be to see that small savings amount grow to match your coming expenses.

7 THINGS DEBT REVIEW CAN DO FOR YOU

PEACE OF

MIND We all want to provide for our family. That is often why we end up in debt in the first place. To give them a place to stay, to provide transport to school and put food on the table.

When credit dries up, and the collections agents start calling, all that is at risk. We could lose our homes, our cars, our ability to care for our family.

This is why entering debt review can totally turn things around for our family’s future. It not only helps protect our assets, but you get help with budgeting, you get advice on saving, you have time and space to make needed changes.

Knowing that your debt repayments are now going to be what you can realistically handle each month (normally much lower instalments over a longer time period), means that you have enough money to cover what your family needs: School clothes, school books, doctor’s visits, insurance, even just enough good food and a safe place to stay.

This provides real peace of mind.

7 THINGS DEBT REVIEW CAN DO FOR YOU

PAYING OFF YOUR

DEBT

Before entering debt review, living in debt was probably your reality. You probably never thought that there might be any other option.

When you do not have enough money and still have to pay creditors, the truth is that you might never actually get out of debt. Each month you might pay some of your debt but then almost immediately make new debt. As a result, you were trapped as a debt slave with no hope of ever breaking the cycle.

Debt review can change all that. With professional advice and the help of the law and courts, you can have a plan that will take you from deep in debt to being debt free.

Imagine that: having no debt at all!

Almost no one knows what that feels like.

Most people will be in debt for the rest of their lives, but you have a chance to become totally debt free. To owe no one anything at all.

And every month while you are in the process, people around you (even family and friends) will keep digging themselves deeper and deeper into trouble while you steadily make your way out.

This is truly an amazing benefit of debt review.

Sure, it will take time and dedication but it is the light at the end of the tunnel, the pot of gold at the end of the rainbow, it is the chance of a lifetime that will turn your financial future around like nothing else ever could.

NCRDC1142

Sleep better tonight Wessel Symington Steyn Coetzee Attorneys ‘‘The reason Zero Debt are industry leaders is that they get 80% acceptances on their initial proposals to credit providers, right away. They also make excellent use of the DCRS proposal system in negotiations with credit providers.

Zero Debt regularly succeeds in convincing credit providers to reduce their high interest rates down to less than 5% on their client’s debts.

This means that Zero Debt clients obtain their court orders and can pay off their debts quickly. They ensure dedicated clients get their clearance certificates and are soon able to start their debt free life.

087 701 9665

|

help@zerodebt.co.za

|

www.zerodebt.co.za

PROFESSIONAL DEBT COUNSELLING ATTORNEYS Assisting With Debt Review Matters Nationwide WESSEL SYMINGTON TEL: 021 872 1968 w e s s e l @ s t e y n c o e t z e e . c o . z a w w w. s t e y n c o e t z e e . c o . z a

WHAT IS A CONFIRMATORY

AFFIDAVIT & WHY IS IT IMPORTANT?

CONFIRMATORY AFFIDAVIT

SIGN ON THE

DOTTED LINE When you enter debt review you will eventually be asked to sign a confirmatory affidavit and have it commissioned.

If you don’t get this document commissioned and sent back to your attorneys your entire debt review will fall apart.

But what is this affidavit and why is it so important?

CONFIRMATORY AFFIDAVIT

WHAT

IS IT? A confirmatory affidavit is a legal document that confirms the authenticity of a statement or fact made by an individual. They are used in many legal matters.

In a debt review matter, the confirmatory affidavit says (or confirms) that you: 1. Did ask the Debt Counsellor for help through debt review (you want to be in debt review), and 2. Agree with the debt restructuring proposal (the repayment plan) that has been created for you, and 3. Agree with the things the Debt Counsellor has said about your matter (like info about your budget and why you are having challenges) and the plan.

This document will be added to the court documents that are submitted on your behalf.

CONFIRMATORY AFFIDAVIT

WHY IS IT

IMPORTANT? If this document is not there on the day the matter is heard, the Magistrate or Judge will not want to grant your court order.

The courts do not want to accidentally put someone under debt review who does not actually want to sort out their debts.

They also want to make things as easy for people as possible. This is why they ask for this form instead of asking you to travel to court and sit there for hours waiting to tell them in person.

If the court matter is heard and the affidavit is missing, the magistrate can throw the matter out of court and this can cause a lot of trouble.

Some of your credit providers might think you do not actually want to go through with the debt review, and will start new legal action against you to collect their money.

This is why you need to get the affidavit: 1. signed and 2. commissioned and returned to your attorneys ASAP!

Who are we?

We are a passionate and dedicated team of attorneys based in Paarl, South Africa, committed to providing topquality legal services to our clients. Our firm is predominantly women-led, bringing a unique perspective and approach to our services. At our core, we embody the values of trustworthiness, reliability, approachability, professionalism, innovation, and energy.

Why Choose Us Clients choose us for our debt counseling and correspondent services because of our personalised approach, unwavering integrity, and extensive expertise, as our registered debt counselors provide compassionate support by negotiating manageable payment terms with creditors, while our efficient assistance as correspondents to lawyers across South Africa ensures prompt execution and reliable solutions for a variety of legal matters, ultimately leading to client satisfaction and peace of mind.

Compassionate Debt Counseling Attorneys

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DEBT REVIEW CONFIRMATORY AFFIDAVITS A confirmatory affidavit is a legal way to say you know about and agree with the plan that has been given to the courts for your debt review.

Attorney Justin van der Linde of VDL Attorneys says: “The easiest and quickest way to get the document commissioned is to approach an attorney, some duly appointed traditional healers, a Sheriff or certain members of the SAPS at the local police station”.

TIP: Don’t print the confirmatory document on back to back sides of the same page. The courts don’t like that. Rather, print each page of the document on its own piece of paper. You can save the forests later.

2018

2019

2020

2021

2022

2023

Wondering which Debt Counsellor to Approach?

 0872382280  enquiries@payplansolutions.co.za  www.payplansolutions.co.za

NCRDC1636

YOU CAN DO IT! Debt review is not easy but it is also not impossible.

Hundreds of thousands of people have used the process to get out of debt and you can to.

If you would like to hear from some of the people who have successfully completed the process then you can check out this podcast which is all about debt review success:

www.debtreviewwithdummies.co.za

There are interviews with all sorts of people like: • A Hard Working Single Mom • A High Profile Businessman • A Radio DJ • Someone who fell for the “get out of debt review scams” • Someone who took a really long time in debt review • Someone who started a new job and things didn’t work out Their success stories show that anyone can complete debt review if they just stick with the process and work closely with their Debt Counsellor.

Why not give the podcast a listen and see how they did it?

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

DON’T

RUSH IN Starting a business is like a lot like starting a family. A lot of planning has to go into it, it can be challenging but also highly rewarding, if done right.

While you do not want to constantly put off starting a business, there should also be a gestation period that allows time for the idea to grow into a viable, realistic plan.

No one can go from deciding they would like to start a family one day, to immediately giving birth the next day. That would be too hectic with simply too many implications to consider.

Besides the overwhelming amount of information that you would need to absorb being new to the process (babies or business - same thing) there is also the lack of practical experience if you are a first time parent, or a first time business owner.

Things to consider: • Is there going to be a supportive structure, environment, and financial aid available?

• Are your finances sustainable until the baby is out of diapers and the practical learning curves accomplished?

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

PLANS ARE GREAT

BUT...

The next problem, with both children and business, is that even the best laid plans change because… well, they have to.

No matter how good your plans are, you simply cannot anticipate and plan for everything. And as your family or business grows, you learn new things that you never thought of before.

Parent math is a real thing!

Eg. If we have somewhere to be by 3pm, at what time should I start asking the toddler to put their shoes on?

The ability to build in additional “contingency time” will save you a lot of apologies for being late! In that same sense, when thinking about a new business practice, it is vital to

try anticipate the possible and probable pitfalls, then build processes that will help you avoid them in the first place. Of course, not everything can be anticipated, but it is a good idea to at least have some variables locked in.

This is why doing your homework or having someone with a little more experience (like a mom or a business mentor) can really help.

They will know some of the challenges you will face that you have not even thought of.

These foundational framework questions need to be envisioned as problems to be solved, before the registration papers are to be filed. A business takes as much time, effort, dedication, and focused attention as an actual child. A business takes on a “life of its own” and your ability to adapt and pivot to the unexpected will become a vital asset.

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

WHAT IF DEBT REVIEW IS

YOUR BABY?

All of those things apply to any normal business and it gets even more complex when it comes to Debt Review. Debt review can be even more challenging because it is very specialized and heavily regulated.

It is also very rewarding.

Debt Review is like deciding to open a preschool and being responsible for the care and education of other people’s children.

Realistically, there is a limit to how many clients you can reasonably take on by yourself, and then the expansion questions arise: • Who will help you and will they be suitable and qualified?

• Where will you find them?

• How much can you pay them?

WHY STARTING A BUSINESS IS LIKE STARTING A FAMILY

IT’S TOTALLY WORTH THE

CHALLENGE

Being able to help people get out of debt and set their financial futures on the right track is very rewarding, just like parenting.

Running a new business or starting a family will always keep you on your toes, presenting you with fascinating challenges.

As with children, the job is never done, and each business “age” comes with its own set of new and fun problems to solve.

So just remember friends: the toddlers of today are the teenagers of tomorrow. Raise your babies and your businesses well, so that they can contribute something positive to the community.

It’s worth the challenge!

Special Thanks To Nadia De Weerdt of Sandton DC who helped craft this article

DC Partner is a award winning and registered payment distribution agency to the national debt industry.

Our focus is on the need of each individual business, and our system can accommodate your needs.

To us you as the Debt Counsellors are not merely a number.

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DEBT REVIEW Confirmatory Affidavits A confirmatory affidavit is a legal way to say you know about and agree with the plan that has been given to the courts for your debt review.

Quintin Zimmerman of Liddles Attorneys says that “as a debt review attorney, the greatest frustration we experience in expeditiously issuing debt review court applications is the delay in obtaining the original confirmatory affidavits from consumers”.

TIP: Sign the confirmatory affidavit in black pen. The courts like that. This is not the time to get artistic.

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BREAKING NEWS

REPO RATE HOLDS STEADY South African consumers sighed in relief (and disappointment) in January 2024 as the SA Reserve Bank’s Monetary Policy Committee unanimously decided to hold interest rates steady.

This leaves the current Repo Rate at a 14 year high.

While this is not exactly good news and offers no relief to those with lots of credit, it is not an increase, which might tip many people over the edge, resulting in them losing their assets.

The MPC were quick to point out that although inflation has normalised within their target range, it remains on the upper side of their target and they feel that waiting longer may help. Another factor was the recent snafu with the ports and rail system across SA. It is possible that reduced loadshedding and lower petrol prices over the year end were contributing factors, and as these look to ramp up in the next few months, the MPC will keep an eye on things to see if they can finally start to cut rates a little.

If you think the repo rate is high, check out what is happening in Nigeria HERE. Their Central Bank is about to push their repo rate to a whopping 22.75%.

RAND REACTS TO REPO HOLD After spiking over R19/Dollar recently the Rand has now settled down back below this important threshold.

The drop followed the recent SARB Monetary Policy Committee announcement about not changing the Repo Rate. With the Repo Rate holding steady for the near future, this has brought some clarity to the market and the Rand reacted accordingly.

Other factors like countries harbour and freight issues, the drastic drop in coal exports via Richards Bay, the ongoing high levels of organised crime and upcoming election chaos will likely have some negative effects on the Rands value in the months ahead. This in turn may influence fuel costs and push up transportation costs.

At the same time, the US has their fair share of ongoing issues and this is just as big a factor in the equation.

1 year ago the Rand was at R17/Dollar

NCRDC3348 Marius Mostert

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THE AU HATE INTERNATIONAL RATINGS AGENCIES & PLAN TO MAKE THEIR OWN International Ratings Agencies like Moody’s, S&P and Fitch offer insights into the credit worthiness of various institutions, companies and even sovereign debt and bonds. For example, in August last year, Fitch Ratings downgraded the ratings of the US stating there has been a steady deterioration in standards of governance in the USA. Since these ratings are often used by investors to inform their decisions, negative ratings or downgrades can cause nervous investors to look elsewhere.

The most famous ratings agencies are: Moody’s Service, S&P Global Ratings and Fitch Ratings. They use slightly different scales, but all 3 use an alphabetical scale where AAA is the highest rating and C (or D) are the lowest. They often use a + or – to indicate sub-levels and publicise a positive or negative outlook pointing to future increases or lowering of ratings.

Many African states have been hit by lowered ratings recently.

In the first 6 months of last year, 11 African countries got hit with 13 negative ratings decisions. The causes are many, and the ratings agencies hold fast to their ratings and how they came to them.

Now the African Union say they want to create a better, more understanding, more insightful credit rating agency to provide better ratings that take more information and more factors into account than these long established international ratings agencies. It is likely to be called the African Credit Rating Agency or ACRA.

WORLD LARGEST CYBER BREACH EVER A massive data breach involving more than 26 Billion records has been reported.

Researchers found the stolen records on an unsecured website, and found that the records contain information from major apps such as Twitter, Weibo, MySpace, LinkedIn, Adobe and others. Information in the leak is said to also contain government organisation data from the US, Brazil, Germany, Philippines and Turkey.

It has been described as the Mother of all Breaches (MOAB).

While the info does not immediately let crooks access your bank accounts, it can be enough for them to start tricking you, or others into giving them access to more and more sensitive information.

Consumer should be on the look out for sneaky emails asking you to log in to accounts or to click on links. These types of attacks can be made to look legitimate by using some information from such data leaks. They may quote account numbers or mention information the crooks have learned about you in the data breach.

Many passwords were contained in the data. So, if you tend to use the same passwords across multiple platforms or apps it might be time to consider an update.

South Africa’s

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NCRDC19

WORKSHOPS & REGIONAL MEETINGS Debt Counsellors and credit providers in the Eastern Cape will soon be gathering at the upcoming February DCASA regional meeting. Local Debt Counsellors in Gqeberha are looking forward to meeting with ABSA, Consumer Friend and others.

These meetings give members (and non-members) a chance to network and improve cooperation and understanding of each other’s processes, which ultimately benefits the consumers in debt review.

Elsewhere, Debtfree Magazine are hosting weekly online workshops every Thursday afternoon to help new Debt Counsellors and Debt Counsellors with under 300 clients get and keep more clients. These workshops are free, be sure to check www.debtfreedigi.co.za for info about upcoming workshops.

Do You Work In the Industry?

Be sure to check out the monthly industry newsletter for more information about debt review industry matters. Click here to subscribe for free.

The CIF are meeting about fees. If any of our members

Workshop Debtfree DC pm Every Thurs 3 a tfreedigi.co.z b e d @ s p o h s work

would like to send in submissions please post on the Facebook Group. facebook.com/groups/allprodc www.allprodc.org

Debt Counsellors Collective

Need representation at CIF?

Email: Alanm@moneyclinic.co.za

Welcome to our world of

efciency and automation

Regional Meetings EC - 09-Feb-23 FS - 12-Apr-24 Gauteng - 2024/04/23 KZN - 2024/04/12 - One Offices WC - 2024/03/07 - One Offices

www.dcasa.co.za

NDCA are ready to help consumers who are struggling with debt.

Visit our site for more information. ndca.org.za

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CollectNet

collect / review / disburse

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Debt Review is a legal process with time frames, and Finwise is the market leading platform for debt counsellors to keep track of the debt review process and tasks easily.

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More Industry News Than Ever...

If you work in the debt review industry you may be hungry for news about finances, the local debt review industry and the DTI, NCR, CIF and NCT. Why not sign up for the Debtfree Industry Newsletter?

Its free!

One email a month with the latest financial local and international news about all the things that may impact on how you do debt review.

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JOBS

Looking for your next adventure?

Advertise your jobs here Email us on: jobs@debtfreedigi.co.za

2018

2019

2020

2021

2022

2023

Join our award-winning team at a medium-sized industry leader in Debt Counselling!

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NCRDC1636

STEP-BY-STEP DREX GUIDE DREX simplifies the exchange of data and makes managing the debt review process less admin intensive.

The below links take you to step-by-step guides on how to use the DC Portal on DREX. How to Register on the DC Portal Introduction to the DC Portal Accessing a Consumer's Profile

SERVICE D

CLICK THE C

DEBT COUNSELLORS

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TRAINING

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SUPPORT SERVICES

Tel: 012 346 1081 eMail: info@mfsa.net www.mfsa.net

TRAINING

Octavia Hlatshwayo 084 032 7640 octavia@olwazini.co.za Mpumalanga | Regus Business Centre Nelspruit 11 Van Der Merwe Street | Mbombela www.olwazini.co.za @olwaziniskillsdevelopment Training Provider Accreditation Number: BANK-Ozswn190123

Credit Life

Insurance

086 126 6562 debt@one.za.com www.one.za.com

You make money, your clients save money 087 109 1164 info@dccp.co.za www.dccp.co.za

INSURANCE BEST RATES IN THE INDUSTRY

50979

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Authorised Financial Services Provider FSP8783 VAT No. 4370160501 Products underwritten by Old Mutual Alternative Risk Transfer Limited, a licensed Life Insurer.

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Liddles & Associates

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RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za

CONTACT Jus�n �an Der Linde 1st Floor Icon House 24 Hans Strijdom Street Cape Town 8001 079 6977 259 jus�n��dla�orneys.co.za

Assisting small to large debt counselling businesses with their legal applications on a National Scale.

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Levesh Govender Tel: 071 364 1475 eMail: levesh@lglaw.co.za

Accountability Group wendy@accountability.co.za

Bitventure Consulting compliance@bitventure.co.za

CREDIT BUREAUS

Get your Credit Report Here

Blue Oak Systems enquiry@blueoak.co.za

Cession Central For Credit Bureau Services for Debt Counsellors contact sumein@vccb.co.za 087 150 3601 087 803 4798 www.vccb.co.za

admin@cession.co.za

Clearscore regulatory@clearscore.co.za

Clicknhire christiel@clicknhire.co.za

Consumer Profile Bureau marina@cpbonline.co.za

Credit Gateway compliance@creditgateway. co.za

Credit Bureau Association

Cred-IT-Data Online Holdings bureau@creditdata.co.za

South African Fraud Prevention Service NPC

CreditWatch marina@cpbonline.co.za

info@cba.co.za www.cba.co.za 011 867 2234 maigoshians@safps.org.za www.safps.org.za

CrossCheck Information Bureau marina@crosscheckonline. co.za

Effective Intelligence sardagh@e-intelligence.com

Managed Integrity Evaluation

ThisisMe juan@thisisme.com

marelizeu@mie.co.za

Fides Cloud Technologies

Maris IT Development

craig@fidescloud.co.za

marius@marisit.co.za

Finch Technologies chris@finchinvestments.co.za

TPN Group

National Validation Services

michelle@tpn.co.za

Trans Africa Credit Bureau clintonc@transafricacb.co.za

info@nvs-sa.co.za

I-Bureau Services abrie@ibureau.services

IDR South Africa

Octagon Business Solutions

sonya@ifacts.co.za

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gregb@octogon.co.za

shane@v-report.co.za

iFacts

Transaction Capital Credit Health

VeriCred Credit Bureau Omnisol Information Technology info@verifyid.co.za

sumein@vccb.co.za

WeconnectU johann@weconnectu.co.za

Inoxico support@inoxico.com

Payprop Capital johette.smuts@payprop.co.za

Zoia Consulting sipho@dots.africa

Kudough Credit Solutions

PBSA seanb@PBSA.CO.ZA

chrisjvr@kudough.co.za

Right Cover Online Lexisnexis Risk Management kim.bastick@lexisnexis.co.za

Lightstone

cto@rightcover.co.za

Searchworks 360 skumandan@searchworks360. co.za

chrisb@lightstone.co.za

Loyal1 tshepiso@loyal1.co.za

Smart Information Bureau info@smartbureau.net

PAYMENT DISTRIBUTION AGENCIES

NCR Registered Payment Distribution Agency: NCRPDA2

COLLECTNET +27 12 140 0602

Hyphen PDA 011 303 0060

Tel: 044 873 4530 Email: pda@dcpartner.co.za

012 004 2888

SYSTEM PROVIDERS

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MAXIMUS Tel: 011 451 0041 Tel: 0860 072 768

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South Africa’s premier debt management solution Tel: 044 873 4530 www.finwise.biz

•

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‘’ I was pleasantly surprised by our experien new system is intuitive and e Debt counsellor Eas

DEBT REVIEW NIMBLE GROUP

CONTACT DETAILS January 2022

Dear Debt Counsellors, RE: THE NIMBLE GROUP DEBT REVIEW CONTACT DETAILS AND ESCALATION PROCESS.

This letter serves to communicate to the Credit industry to use the following contact details for the Nimble Group when processing Debt Review related applications, enquiries, queries and, complaints escalation process.

Kindly take note Nimble Group hereby consents to service all legal documents applicable to Debt review herein by way of email.

Email & Task Type

Contact Details

Forms 17.1 and 17.7

drcob@nimblegroup.co.za

Forms 17.2, Proposal Summaries, Cascade plans & Court orders

drproposal@nimblegroup.co.za

Forms 17.2 Rejection, 17.W & Form 19

drtermintation@nimblegroup.co.za

Forms 17.3, General queries, settlements, balance, refunds, statements, Paid up letter request & reckless lending allegations, payment allocation queries & Complaints

drqueries@nimblegroup.co.za

DEBT REVIEW INBOUND CONTACT NUMBERS:

1st line escalation

+27 87 250 5533 +27 21 8300 711

Aletta Tokollo Molelekeng Debt Review: Team Manager D: +27 11 285 7247 E: AlettaM@normanbissett.co.za

DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER CONTACT DETAILS Kindly note that escalations must only be done once you have sent your request to the above-mentioned contact email addresses and if your requests are out of SLA in lieu Debt Review forms response business days stipulated in the NCR Act.

Kind Regards,

2nd line escalation Denvor Rank Operations Manager: Process Recoveries O: +27 21 830 0750 (Ext. 6062) E: denvorr@nimblegroup.co.za

3rd Line escalation Zivia Koff Specialised Process Manager D: +27 21 492 4554 E: ziviak@nimblegroup.co.za

Denvor Rank Operations Manager: Process Recoveries

We trust this communication finds you well and that it will improve our service to you.

RE: CAPITEC COMMUNICATION CHANNELS AND ESCALATION PROCESS It is of utmost importance that debt review documentation is sent to the correct email address to ensure timeous feedback and action.

CAPITEC BANK CONTACT DETAILS

Further to the above, please ensure that only the channel email address applicable to the documents being submitted is used. Sending emails to multiple email addresses will result in a delay or even no feedback or action.

Table 1: Debt Review communication channels 1

Channel Form 17’s

2 3

Proposals Court documents

4 5

Terminations General enquiries

6

Refund / Debit Order Cancellation requests

7

Insurance Certificates Substitutions and Certificates Reckless Lending Queries

8 9

Credit Insurance Claims

10

PDA Payment allocations Share Call Contact number

11

Description All Forms 17’s / Clearance Certificates All Proposals All Court documents (Notice of Motion’s / NCT applications / Orders) Termination queries General Debt Review Enquiries (inlcuding updated COB requests) Debt Review Refund Requests and Cancellation of Debit Orders

E-mail address ccsforms17@capitecbank.co.za

Insurance Certificates Substitutions and Certificates Allegation of reckless lending and document requests All credit insurance claims PDA payments received and allocated

insurancepolicies@capitecbank.co.za

ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za

debtreviewterminations@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za

ARL@capitecbank.co.za CreditInsuranceClaims@capitecbank.co.za ccsdebtreviewpaymentqueries@capitecbank.co.za 086 066 7783 Option 2

Table 2 contains our escalation process should you have not received feedback within SLA’s.

Please ensure that the order of escalation is followed and refrain from sending your escaltion to multiple email addresses.

086 066 7783

Page 2 of 2

CAPITEC BANK ESCALATION CHANNELS Table 2: Debt Review escalation channels Order of Person Escalation Forms 17s, Court documents

Designation

E-mail address

Team Leader: Debt Review (Court Orders/Forms/Inclusions) Manager: Debt Review Manager: Process Recoveries

1 Jolene Pieters JolenePieters@capitecbank.co.za 2 Cindy Mauritz CindyMauritz@capitecbank.co.za 3 Carolina Visser CarolinaVisser@capitecbank.co.za Proposals 1 Meghan Bruiners Team Leader: (Proposals) MeghanBruiners@capitecbank.co.za 2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za 3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za General Enquiries, Refund/cancellation requests, Termination queries, Updated COB’s, Payment queries 1 Nathan Slaverse Team Leader: Enquires Nathanslaverse@capitecbank.co.za 2 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za Insurance replacements 1 Mfundo Xaba Officer: Market Conduct MfundoXaba@capitecbank.co.za Oversight 2 Dries Olivier Manager: Market Conduct and DriesOlivier@capitecbank.co.za Oversight Reckless Lending Queries 1 Whitney Jardine Team Leader: Recoveries Risk WhitneyJardine@capitecbank.co.za Support 2 Zayaan Jurgens Manager: Recoveries Risk ZayaanJurgens@capitecbank.co.za Support Credit insurance claims 1 Grant Griffith Team Leader: Insurance GrantGriffiths@capitecbank.co.za Jessica Rademeyer Claims JessicaRademeyer@capitecbank.co.za Kanyisa Mbiza KanyisaMbiza@capitecbank.co.za 2 Brigitte October Performance Manager BrigitteOctober@capitecbank.co.za Insurance Claims Telephonic queries lodged 1 Laetitia Pretorius Team Leader: CCS Queries LaetitiaPretorius@capitecbank.co.za 2 Tracey Govender Manager: Recoveries TraceyGovender@capitecbank.co.za Administration

Sincerely, The Debt Review Team

086 066 7783

0861 111 525 For more information about the escalation process please contact the call centre

17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za

debtcounselling@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za

For more information about the ESCALATION PROCESS escalation process please contact DETAILS COMING SOON the call centre

0860 111 2265 For more information about the escalation process please contact the call centre

 0861 005 901



ABSADebtReviewDoc

Authorised Financial Services Provider and a registered credit provider (NCRCP7) Absa idirect’s FSP 34766 Absa Insurance Company’s FSP 8030



cuments@absa.africa

 debtreviewqueries@absa.co.za

DC QUERY PROCESS NEDBANK DRRS Debt Counselling Query Resolution Contact Points and Escalation Process

Email submissions (Level1) Email: DebtCounsellingQueries@nedbank.co.za

To be used as a first point of contact for all written communication

Call centre (Level 1: Alternative) Tel: 0860 109 279

To be used as a first point of contact for all telephonic communication

Attended to by Queries Specialist (Level 2: First Escalation) dcescalation1@nedbank.co.za

To be used only where no resolution is found from first point of contact after 5 business days

Attended to by Team Leader and Queries Specialist (Level 3: Second Escalation) dcescalation2@nedbank.co.za

To be used only where no resolution is found from the first escalation after 5 Business days

Attended to by Support and Escalation Manager (Level 4: Final escalation) nbdcescalations@nedbank.co.za

To be used only where no resolution is found from the second escalation after 5 Business days

www.nedbank.co.za

012 674 7000 For more information about the escalation process please contact the call centre

For updated consent to service documentation please contact the call centre.

Email & Task Type

Contact Details

17.1 ; 17.2; 17.W ; 17.5 ; 17.6 ; 17.7 17.3 Courts Reckless Lending Enquiries Clearance Certificates Customer Accounts & Terminations Complaints Refunds DreX Portal Access & Queries Proposals

applications@consumerfriend.co.za 17.3@consumerfriend.co.za courts@consumerfriend.co.za recklesscredit@consumerfriend.co.za clearance@consumerfriend.co.za customeraccounts@consumerfriend.co.za complaints@consumerfriend.co.za refunds@consumerfriend.co.za drexsupport@consumerfriend.co.za proposals@consumerfriend.co.za

drexsupport@consumerfriend.co.za chantell@upstreamgroup.co

Turn-Around Times 5 Business Days 10 Business Days 5 Business Days 15 Business Days 10 Business Days 5 Business Days 2 Business Days 60 Business Days 5 Business Days 10 Business Days

Contact Details For Escalations yogeshnee@consumerfriend.co.za traceyjo@consumerfriend.co.za tusani@consumerfriend.co.za nirvana@consumerfriend.co.za traceyjo@consumerfriend.co.za yogandreen@rebinc.co.za maheshree@consumerfriend.co.za suegendrie@consumerfriend.co.za tebogol@consumerfriend.co.za tracey@consumerfriend.co.za