Debtfree DIGI June 2014

Proud Sponsors of the Debt Review Awards

June 2014 www.debtfreedigi.co.za

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South Africa’s debt counselling magazine

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Gerhard Dyzel gerhard@dcpartner.co.za 082 828 7595 044 873 4532 (ext 126)

Yolandi Meyer pda25@dcpartner.co.za 082 338 2680 012 348 7624

Why DC Partner?

• National representation - Regular office visits by skilled, trained agents.

• Automated e-mails can be sent directly for our system - 17.1, 17.2, Proposals, cascade etc.

• Automated client statements per distribution in the form of an e-mail or sms • Daily Distributions on ALL clients • Dedicated account managers for EACH debt counsellor • 24hour access to system, including distributions data - From any PC, Cell phone or tablet with internet access • Individual, dedicated business bank account per debt counsellor • Transparency – Access to all data 24hrs per day • View your bank statements on our system • We will follow up on Default clients, unpaid funds and unidentified deposits • Wide selection of reports available directly from the system

DEBT COUNSELLING EXPLAINED Debtfree asked Debt Counsellor Sebastien Alexanderson of National Debt Advisors to help explain the debt review or debt counselling process.

As we grow up, our natural desire to grow our world around us does as well. We, naturally, want to provide ourselves and our families with the best life possible and all the things that come with that. We are also taught to believe and trust in the banking industry, forgetting that banks are in fact big businesses and in they are in the business of making money.

thing from your new income to all your essential monthly expenses.

The Debt Counsellor will then explain to the banks and all your other credit providers your new situation for you. The Debt Counsellor will then make a plan to get you debt free under the protection of the National Credit Act until your circumstances revert back to where they were or until you are eventually totally debt free.

Sometimes our lives change suddenly and we are presented Debt doesn’t have to be a burden. with hard times that we just can’t avoid. And when things do change for the worse or when the banks fail to keep our best interests at heart then the debt review process is here to help.

Qualified Debt Counsellors will review your changed circumstance, taking into consideration every-

CONTENTS EDITOR’S NOTE

NEWS

DEBT REVIEW AWARDS NOMINATIONS

NATIONAL CREDIT AMENDMENT ACT

WHO TO TRUST?

Hey

Administrators of the Debt Counselling Process

You take care of your customers,

Joe

!!!

Chec k thi s Out!

whilst we take care of the administrative and legal challenges associated with the debt counselling process.

Testimonials from our satisfied clients: Hi ADCAP Thank you for the reply.

The service is excellent, wonderful teamwork!

Through your services I am able to focus on grow ing my business.

I believe you have the ex pertise in your field. I am looking forward to your guidanc e.

Kindest Regards,

Dave

rything is

you, heretheveanks to you. m o r f r a e h o it is partially It is good t I can say that going great th

It’s so

easy.

Why not partner with

ADCAP today?

are, so it solute nightm to ab a is g n lli u nse e of debt cou meone like yo The admin sid rt to know that there is so fo is a great com professionally. e d si handle that n means that I ca lp, h ic h w , rk o w s he outstanding at really need th le p o e I think you do p e pe. n getting to th min and red ta ad f o rs u o h concentrate o t year l records this to worry abou al g in ak re av b h t to u o e h p wit d I ho ur support, an Thanks for yo stance. with your assi s, Warm Regard

Gretli

Visit: www.ADCAP.co.za Call: 086 186 7868

anks and

EDITOR’S NOTE Winter has bitten hard. Even Eskom is feeling the pinch and has instituted rolling blackouts to try cope with the increased demand as people country wide try to warm up. In fact, winter always pushes up peoples household expenses as we all try get warm (and eat more comfort food) and few of us budget for it. Keep an eye on your budgets over the next month or two and be strict with yourselves. Add more blankets onto your bed and wear jerseys before switching on that heater.

We were all so very excited when we heard that the President had signed and gazetted the amendments to the National Credit Act. This was somewhat dampened when we realised that there was no effective date for the new amendments shown. That said, it gives us all a chance to get ready for the imminent changes.

In this issue we delve into the National Credit Amendment Act in some detail from both an industry, as well as consumer perspective. Be sure to check out what has changed and what that will mean for you.

Excitement over the upcoming Debt Review Awards also continues to grow. There are two separate parts to the Awards; a Public voting portion (think: People’s Choice Awards) and the Industry Panel Awards (think: Oscars).

The industry has spoken, the panels have deliberated and in this issue we announce the Debt Review Awards 2014 Nominations in

various categories. Congratulations to all those nominated! You are leading our industry and setting a high standard of service. Well Done!

We also have an article about the Public Voting portion of the Awards and how consumers can get involved if they love their Debt Counsellor or appreciate the efforts of their PDA or a particular credit provider in making their debt review work. These awards (in various size categories) will also be handed out at the upcoming Debt Review Awards Gala in July.

So, get involved and vote.

We are in the heart of winter but much like dealing with debt, this means the worst is now over and if we can just hang on in there - things will soon be warming up. So, stay dry and bundled up, keep chasing down that debt and soon you will bask in the warmth that is being debt free.

“ It always seems impossible until it is done” - Nelson Mandela Specialist Attorneys dealing with Debt Review matters Magistrates Court and High Court Matters

TEL 021 913 2514 FAX 0866070940 EMAIL info@liddles.co.za PHYSICAL ADDRESS 7 Chenin Blanc Street, Oude Westhof POSTAL ADDRESS PO Box 3407, tygervalley, 7536

INDUSTRY

CONSUMER

NEWS FLASH For daily debt counselling news in 3 minutes or less visit www.debtfreedigi.co.za

Debt Review Awards Nominations Announced

The Debt Review Awards is an industry awards programme. The Industry Panels have done their job and the nominations in various categories are now being announced.

Be sure to read all about it in this months Debtfree DIGI. We have an exclusive first look at the Nominations. Find Out Who Has Been Nominated HERE

DCASA Annual Conference

Debt Review Awards public voting begins

The Debt Review Awards is a debt review industry awards program for credit providers, Payment Distribution Agencies and Debt Counsellors. Now consumers can have their say as to who their favourite credit provider, PDA or Debt Counsellor is in various categories. Public voting has begun on www.debtfreedigi.co.za and will continue over several weeks leading up to the Debt Review Gala. The Public voting differs totally from the industry Panel Awards.

Read more about the Debt Review Awards in this issue. Readers can vote here:

The DCASA Annual Conference is coming http://debtfreedigi.co.za/debt-review-awards-voting-page/ up in August this year. Debtfree DIGI will be there to cover the event live and distribute Debtfree magazine Special Print Edition copies Credit Industry Forum: to attendees. The conference will be held at New Member to Emperors Palace, Gauteng on August 20th Represent Consumers 2014. Find out more HERE The CIF consists of industry role players in the debt review process and advises the NCR in regard to matters to do with the day to day running of debt review. Previously it has been Credit & Debt Law Conference up to Debt Counsellors and the NCR to each try The upcoming CREDIT & DEBT law conference fill two roles on the CIF in (1) representing their is to be held in Jo’burg on the 1st of July 2014. own organisations as well as (2) the rights and The day long conference will cover in part the interests of consumers. This was obviously not new amendments to the NCA. Debtfree DIGI ideal. The latest CIF member namely the Black will be there to cover the event. Check out the Sash will now be able to represent consumer’s interests in a focused manner. Read the report programme here: on the CIF meeting here: http://www.aoevents.co.za/Credit%20Debt%20Law%202014%20Brochure.pdf http://debtfreedigi.co.za/credit-industry-forum-latest-2/

South Africa’s largest Debt Counsellors

NEWS CONT.

The National Credit Amendment Act not in force yet

Everyone was so excited about the recent publishing of the National Credit Amendment Act 2014 that we all forgot to read the last paragraph about when the Act would commence. This clause states that we all have to wait until the Presidents office (via the Government Gazette) publish an effective date. Read the Full article on the National Credit Amendment Act HERE

don’t be a twit

Debt Counsellor Associations meet to discuss the National Credit Amendment Act & CIF

Changes to the National Credit Act will soon be in force and Debt Counsellors country wide have been meeting (and will meet) to discuss the amendments. Check upcoming dates for the various Debt Counsellors Associations CLICK HERE Want to read summaries of the recent Debt Counsellors meetings?

Read the Review of the June meeting of the Alliance of Professional Debt Counsellors: http://debtfreedigi.co.za/alliance-professional-debt-counsellors-meet/

Read the Review of the June meeting of the Debt Counsellors Association of South Africa: http://debtfreedigi.co.za/dcasa-w-cape-meeting-report/

http://twitter.com/Debtfree_DIGI

NATIONAL CREDIT AMMENDMANT ACT WHAT IT MEANS FOR YOU

The National Credit Amendment Bill has been passed and is now called the National Credit Amendment Act 2014 (NCAA2014). The Act has been published in the Government Gazette. Please note however that the NCAA2014 will only be in effect from the date that is released by the Presidents office in the Government Gazette.

Short title and commencement 39. This Act is called the National Credit Amendment Act, 2014, and shall come into operation on a date fixed by the President by proclamation in the Gazette.

This date is rumoured to be July 1st 2014 (at this time).

THE BIG CHANGES Several big changes have happened. The DTI minister will now be able to issue regulations about how creditors must workout who can or can’t afford access to credit; The DTI Minister will now appoint the NCR CEO, Payment Distribution Agencies have been added to the Act and consumers can choose whether to use their services or not; Nobody can just run around calling themselves debt mediators or alternative dispute resolution agents without being registered with the NCR; The National Credit Tribunal (NCT) will be able to hear reckless credit applications.

We look at four of the new amendments and how they will effect you as either a Debt Counsellor or consumer.

Section 129 (we are going to sue you, unless...) letters No. 37665 GOVERNMENT GAZETTE, 19 May 2014 Act No. 19 of 2014 National Credit Amendment Act, 2014 Amendment of section 129 of Act 34 of 2005 32. Section 129 of the principal Act is hereby amended— (a) by the substitution for subsection (3) of the following subsection: ‘‘(3) Subject to subsection (4), a consumer may at any time before the credit provider has cancelled the agreement, remedy a default in such credit agreement by paying to the credit provider all amounts that are overdue, together with the credit provider’s prescribed default administration charges and reasonable costs of enforcing the agreement up to the time the default was remedied.’’. (b) by the substitution in subsection (4) for the words preceeding paragraph (a) of the following word: ‘‘A [consumer] credit provider may not re-instate or revive a credit agreement after—’’; and (c) by the addition of the following subsections: ‘‘(5) The notice contemplated in subsection (1)(a) must be delivered to the consumer— (a) by registered mail; or (b) to an adult person at the location designated by the consumer.

(6) The consumer must in writing indicate the preferred manner of delivery contemplated in subsection (5).

(7) Proof of delivery contemplated in subsection (5) is satisfied by— (a) written confirmation by the postal service or its authorised agent, of delivery to the relevant post office or postal agency; or (b) the signature or identifying mark of the recipient contemplated in subsection (5)(b).’’.

Section 86 of the principal Act is hereby amended— (a) by the substitution for subsection (2) of the following subsection: ‘‘(2)An application in terms of this section may not be made in respect of, and does not apply to, a particular credit agreement if, at the time of that application, the credit provider under that credit agreement has proceeded to take the steps contemplated in section [129] 130 to enforce that agreement.’’; Amendment of section 130 of Act 34 of 2005 33. Section 130 of the principal Act is hereby amended by the substitution in subsection (1) for paragraph (a) of the following paragraph: ‘‘(a) at least 10 business days have elapsed since the credit provider delivered a notice to the consumer as contemplated in section 86[(9)](10), or section 129(1), as the case may be;’’.

CONSUMER

DEBT COUNSELLOR

If you get this letter you have very, very little time to act. Talk to a Debt Counsellor the same day if possible or pay up the debt swiftly. Don’t ignore this letter or it will make your life very difficult.

We all knew (with the exception of the courts) that the wording in Section 86 regarding this section was messed up and that a simple numbering error had resulted in debts with section 129 letter being excluded from debt review even though the very letter said go see a DC. It was ridiculous and it is great this has been sorted out.

Though a Section 129 letter may also refer you to a alternative dispute resolution agent remember that owing someone money and not being able to pay it is not a ‘dispute’. It is a problem.

You need to talk to a Debt Counsellor about your situation ASAP.

Essentially this means that every Section 129 letter is a letter promoting your services.

The key is now educating consumers in your area to act swiftly as the allotted days can disappear very quickly.

Creditors are now realising how cost effective debt review is as a collections mechanism and pretty soon it will probably not be uncommon for DCs to be asked to make repayment plans for debts where even a summons has been issued

Section 86(10) - Termination letters No. 37665 GOVERNMENT GAZETTE, 19 May 2014 Act No. 19 of 2014 National Credit Amendment Act, 2014 Section 86 of the principal Act is hereby amended— … (b) by the substitution for subsections (10) and (11) of the following subsections, respectively: ‘‘(10) (a) If a consumer is in default under a credit agreement that is being reviewed in terms of this section, the credit provider in respect of that credit agreement may, at any time at least 60 business days after the date on which the consumer applied for the debt review, give notice to terminate the review in the prescribed manner to— [(a)] (i) the consumer; [(b)] (ii) the debt counsellor; and [(c)](iii) the National Credit Regulator[, at any time at least 60 business days after the date on which the consumer applied for the debt review][.]; and (b) No credit provider may terminate an application for debt review lodged in terms of this Act, if such application for review has already been filed in a court or in the Tribunal.’’; (11) If a credit provider who has given notice to terminate a review as contemplated in subsection (10) proceeds to enforce that agreement in terms of Part C of Chapter 6, the [Magistrate’s Court] court hearing the matter may order that the debt review resume on any conditions the court considers to be just in the circumstances.’’.

CONSUMER

DEBT COUNSELLOR

In the past consumers under debt review almost got sent these letters 60 days after entering debt review regardless of whether they were paying or not. This should now stop. What is important is that your debt review application needs to be set down in court. Ask your Debt Counsellor or attorneys (for your debt review) when this is happening. If more than two months has gone by and you have not had to sign court documents or been notified of your court date then start to pester your Debt Counsellor about this as your protected 60 work days period is almost over. If you do get a letter like this please contact your Debt Counsellor straight away even if you do have your court date or court order.

Finally, you will have to deal with less of this nonsense. The abuse was horrific and undermined every large credit providers claim of supporting the process. You can be sure, there are still going to be issues but you can reduce them by ensuring that your maters go to court promptly.

Not doing so may leave you exposed to claims from consumers should things go wrong.

If you feel any credit provider is delaying the process on purpose by not responding timeously then report them to the NCR (and CIF) and add the creditors ‘bad faith’ action in your court application.

Please note that setting a matter before the NCT (and getting a temporary case number) will also count.

Clearance Certificates No. 37665 GOVERNMENT GAZETTE, 19 May 2014 Act No. 19 of 2014 National Credit Amendment Act, 2014 Amendment of section 71 of Act 34 of 2005 21. Section 71 of the principal Act is hereby amended by the substitution for subsections (1), (2), (3) and (4) of the following subsections respectively: ‘‘(1) A consumer whose debts have been re-arranged in terms of Part D of this Chapter, [may apply to a debt counsellor at any time for a clearance certificate relating to that debt re-arrangement] must be issued with a clearance certificate by a debt counsellor within seven days after the consumer has— (a) satisfied all the obligations under every credit agreement that was subject to that debt re-arrangement order or agreement, in accordance with that order or agreement; or (b) demonstrated— (i) financial ability to satisfy the future obligations in terms of the re-arrangement order or agreement under— (aa) a mortgage agreement which secures a credit agreement for the purchase or improvement of immovable property; or (bb) any other long term agreement as may be prescribed; (ii) that there are no arrears on the re-arranged agreements contemplated in subparagraph (i); and (iii) that all obligations under every credit agreement included in the re-arrangement order or agreement, other than those contemplated in subparagraph (i), have been settled in full.

(2) A debt counsellor must for the purposes of the demonstration envisaged in subsection (1) (b), apply such measures as may be prescribed.

(3) If a debt counsellor [refuses] decides not to issue or fails to issue a clearance certificate as contemplated in subsection [(2)(b)(i)] (1), the consumer may apply to the Tribunal to review that decision, and if the Tribunal is satisfied that the consumer is entitled to the certificate in terms of subsection [(2)(b)(i)] (1), the Tribunal may order the debt counsellor to issue a clearance certificate to the consumer.

(4) (a)A [consumer to whom a clearance certificate is issued in terms of this section may] debt counsellor must within seven days after the issuance of the clearance certificate, file a certified copy of that certificate, with the national register established in terms of section 69 of this Act [or any credit bureau] and all registered credit bureaux. (b) If the debt counsellor fails to file a certified copy of a clearance certificate as contemplated in subsection (1), a consumer may file a certified copy of such certificate with the National Credit Regulator and lodge a complaint against such debt counsellor with the National Credit Regulator.’’.

CONSUMER

DEBT COUNSELLOR

A clearance certificate is a certificate which shows that the debt review has been successfully completed and that the consumer is rehabilitated and the record of their debt review has been removed.

This change now means that we can start helping many more clients leave the debt review process. They still get the benefits of the arrangements in many ways but now can be rehabilitated.

The last few accounts will have to be up to date contractually meaning some extra time may be required to catch up on bonds and cars after the smaller debts are gone. Get used to explaining this to consumers who may not understand. DCs will need to resist the urge to just leave consumers under review and collect their monthly after care fees. Remember that a rehabilitated consumer is most likely to recommend your services to others who are going through economic hardship.

In the past it was actually legally necessary to pay up all of your debts to qualify for a clearance certificate.

This may sound totally normal but it was soon realised that all debt even a person’s bond would have to be paid up for the consumer to technically qualify for a clearance certificate. This was obviously not a great solution as it would keep a consumer out of the credit market for decades. This made no sense. Now consumers can apply for a clearance certificate at any point when they can afford to go back to their normal monthly debt repayments.

You will need to work with your Debt Counsellor in regard to figuring out when this point will be. Normally it will be when your smaller debts to unsecured credit is paid up. You may still have payments on your vehicle and bond owing but you might be able to qualify for your clearance certificate.

Prescribed Debt No. 37665 GOVERNMENT GAZETTE, 19 May 2014 Act No. 19 of 2014 National Credit Amendment Act, 2014 Insertion of section 126B in Act 34 of 2005 31. The following section is hereby inserted in the principal Act after section 126A: ‘‘Application of prescription on debt 126B. (1) (a) No person may sell a debt under a credit agreement to which this Act applies and that has been extinguished by prescription under the Prescription Act, 1969 (Act No. 68 of 1969). (b) No person may continue the collection of, or re-activate a debt under a credit agreement to which this Act applies— (i) which debt has been extinguished by prescription under the Prescription Act, 1969 (Act No. 68 of 1969); and (ii) where the consumer raises the defence of prescription, or would reasonably have raised the defence of prescription had the consumer been aware of such a defence, in response to a demand, whether as part of legal proceedings or otherwise.’’.

CONSUMER

DEBT COUNSELLOR

When you owe someone money and they do not collect it from you for a period of over 3 years and they fail to sue you for the money then the debt is: “prescribed”. This is set out in one of the shortest Acts of all time the Prescription Act. The NCAA2014 also has added some information to this rule of law.

Warn consumers about reactivating prescribed debt before the NCAA2014 takes effect.

In the past (and at present till the effective date of the NCAA2014) what would happen is that creditors would sell their old debt (prescribed debt) to other companies who would then convince consumers to reactivate the debt by making even a small payment toward the debt. They then reset the 3 year prescription deadline and could even sue consumers for the debt if they wanted to.

The Amendments now make it an ‘offense’ for a creditor to buy or sell prescribed debt. This is massive since so many debts are prescribed.

Beware if you receive a call from a collections person asking you to make payments to old gym contract and doctors bills etc. The debt may have prescribed and if you do make a payment (even of R1) now, before the NCAA2014 kicks in, you will reactivate the debt and have to pay it all no matter what they promise you.

In the future keep an eye out for prescribed debt and report any collection attempts to the credit provider and NCR. It will be interesting to see what punishment this offence will earn.

Investigating whether a debt has prescribed could be a big selling point for your services as which consumer wouldn’t love not having to pay a debt?

It is hoped that all the amendments to the National Credit Act will improve the granting of credit, consumer protection and the debt review process. It is common however for there to be a spree of new court cases when amendments are published in order to gain clarity on the exact implications of the changes.

1

DEBT REVIEW AWARDS

The Debt Review Awards is an industry awards initiative and identifies those South African companies and individuals who are working hard to make debt review the success it is. The companies and individuals nominated, are considered the top of their field, in going above and beyond the minimum requirements set out in the National Credit Act. There are two distinct portions to the Debt Review Awards: The Industry Panel Awards and the Public Voting Awards. Winners in both sections will be announced on the 19th of July at the Debt Review Awards Gala in Cape Town.

PANEL AWARDS experience with the Debt Counsellor or credit provider. Since there are currently 3 NCR recognised Payment Distribution Agencies in the industry, there was no need to call for candidates. All three PDA’s will be considered in various categories for Panel Awards. These The Nomination process Each section of the industry was asked proposed candidate names were added to submit names (of credit providers to a global list and compiled and used for and Debt Counsellors) for consideration. consideration by the Panel members. If Associations, companies and organisations companies or individuals were not put forward across the industry were asked for candidate as candidates they were not considered this recommendations based on their day to day year.

Panels of industry experts have been considering candidates from across South Africa to determine the top service providers in the debt review industry.

After deliberations, nominations are made [see the nominations in this article and online at http://debtfreedigi.co.za/debt-reviewawards/]. After a lot more research and deliberation, the winners in each category will be announced at the Debt Review Awards Gala, which will be held on the 19th of July 2014.

an effort to bring further balance to the panels, members from all ethnicities, are from all over the country.

Getting some help Valued input (but not specific or confidential information) has been received while creating the process and upon request by the panels from Large Credit Providers, BASA, MFSA, The Industry Panels You might be wondering who the industry Payment Distribution Agencies, all Debt panels are. To maintain the integrity and Counselling associations, web forums and DC objectiveness of the panel the names of the firms both large and small. individual volunteer panel members remain anonymous to the public. However we can tell Please note: Though the Debtfree DIGI team are assisting with the Debt Review Awards this you some information about them. is only in an administrative position. None of There are 3 panels, each looking at a different the team sit on any of the industry panels or aspect of the industry. No individual on a have a say in who gets an award. panel can be involved with any of the types of companies under consideration by that Auditing the Process panel (so no credit provider considering other Independent auditors WCCA (in conjunction credit providers, for example). This is to avoid with BKF Financial Tax Services CC) are keeping any vested interests. All correspondence by an eye on the Awards process to check that the panel is audited. The men and women everything is above board. All communication on the Panels come from a variety of industry by the Panels is monitored by the auditors and copies of all correspondence kept. backgrounds.

Debt Counsellors from a different parts of the country and various size practices are panel members. Debt Counsellors from the Alliance of Professional Debt Counsellors, the Black Debt Counsellors Forum, the Debt Counsellors Association of South Africa, as well as DC’s not aligned to any association are on the panel.

Other panel members are: small business owners, managers, Credit Providers, Attorneys, PDA staff, former Debt Review Centre employees, self employed, trainers and most are full time employed within the industry. In

FIND OUT MORE ABOUT THE PUBLIC VOTING AWARDS

“...AND THE NOMINATIONS ARE:” CREDIT PROVIDERS The Nominations are: Category 1 - Small Credit Provider /Micro Loans

Izwe Loans

Fin Choice

Nixor

Money Star

Category 2 - Medium Credit Provider / Retail/ Loans

Mr Price

JDG

Lewis

Direct Axis

Category 3 - Large Credit Provider/ Retail/ Loans

Consumer Friend

Woolworths, Truworths, RCS, TFG, Capfin

Old Mutual Finance

Bayport

Category 4 - Vehicle Finance

MFC

Wesbank

Standard Bank Vehicle Finance

Category 5 - Bank

FNB

Standard Bank

Nedbank

PAYMENT DISTRIBUTION The Nominations are:

DC Partner

Hyphen

NPDA

DEBT COUNSELLORS For information on the Nominations for Debt Counsellors be sure to visit: http://debtfreedigi.co.za/debt-review-awards/

PUBLIC VOTING Though the industry panel awards carry a lot of weight it is also important to see what the public think. Public perception of the industry and role players is vital in gauging the effectiveness and appeal of the debt review process. Thus in a totally separate section of the Debt Review Awards the public will vote for their favourite Debt Counsellors, Payment Distribution Agency and Credit Providers.

Keeping Things Fair Though the public may not know exactly where each DC or credit provider fits in, in regard to size, this will be handled in the background to ensure that each candidate is only considered in their individual category.

credit providers but each individual may only vote once in each category. The voting system tracks this sort of thing to prevent manipulation of the results.

How can you get involved?

If you are getting good service from your PDA, DC or a particular creditor in the debt review process then have your say, nominate them (by filling in the online form) and/or vote for them.

One more vote may make all the difference.

VOTE HERE

Voting via social media For example: A consumer might vote for their If you are very proud of the service you get Debt Counsellor but not know whether the then you can vote via social media and let Debt Counselling firm is a small, medium or other people know. Due to the public nature of large company. This doesn’t matter. The vote is these votes such social media votes count as 2 counted and behind the scenes the computer votes for the candidate. compares the Debt Counsellors results to other DC’s in their size category. This means that a All you have to do is tweet or post (their name) smaller Debt Counsellor will not be considered via Facebook and use the hashtag against a larger DC firm which has hundreds of #debtreviewawards2014 clients.

Adding candidates & who may vote?

Any person can vote or nominate a DC or Credit Provider for votes. This is not up to the organisers or the companies themselves.

There are no set criteria (other than good standing with the NCR) for this portion of the Debt review Awards. The public have their say. Debt Counsellors and Credit Provider staff are allowed to vote for Debt Counsellors and

VOTE HERE

Please note: The public voting in no way relates to the panel awards. They are entirely separate and votes and nominations in one section do not influence the other.

We wish to thank the following companies for their support and contributions towards the Debt Review Awards 2014 SPONSORS

GALA SPONSORS

insurance done right

CONTRIBUTIONS

SUPPORTERS

Helping Shape the Debt Review Awards Please help us improve on the process and define criteria for the Debt Review Awards 2015. All comments, suggestions and help in regard to the Debt Review Awards is welcome. If you have concerns or recommendations then please do mail: suggestions@debtfreedigi.co.za Your input is much appreciated and could shape the future of the Debt Review Awards process.

STEYN COETZEE

PROFESSIONAL DEBT COUNSELLING ATTORNEYS

TEL: 021 872 1968 FAX: 021 872 2678

11 MARKET STREET PAARL

adri@steyncoetzee.co.za www.steyncoetzee.co.za

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CONSUMER

LIVING ON LESS Times are tough and we all need to make our money stretch these days. As the cost of living increases it seems that, come the end of the month, there is always a little less cash left to enjoy life with.

The Living on Less is a section of Debtfree DIGI which looks at ways wise consumers can keep their living expenses down and save funds.

We also consider ways to still have some fun for less.

Living on Less is about spotting a great deal and letting others know.

It’s about changing our mind set to reflect the reality that times are tough and we need to get savvy.

Sure times are tough but you can still have fun while Living on Less.

SPOTTED! MOVIE REVIEW

SPOTTED! FUN DEALS DURBAN uShaka Marine World R99 combo ticket (50% off) from Groupon Valid until 12 Dec 2014 www.groupon.co.za/deals/durban/ushaka-marine-world-3

JOHANNESBURG Day passes for 2 on the City Sightseeing bus to 11 destinations in Joburg R169 (save 50%) www.cityslicker.co.za

PORT ELIZABETH Paintball packages at Paintball Heaven R175.00 (50%) discount

AT THE MOVIES WITH LEIGH THE FAULT IN OUR STARS RATING PG: 13 TIME 125 mins GENRE Drama/romance STARS: Shailene Woodley - Hazel (Divergent, The Secret life of the American Teenager, The Descendants) Ansel Elgort – Agustus (Divergent, Carrie [2013]) WHAT’S IT ALL ABOUT? Two teenagers meet in a cancer support group and strike up an unlikely relationship that takes them on an intense emotional journey that neither will forget.

“Watch this if you liked The perks of being a wallflower” DOES IT NEED TO BE SEEN AT THE CINEMA? No, watch it at home where you can have a steady supply of tissues available!

CreDit ProteCtion – Debt review Applied to go under debt review?

Why not insure all your accounts on the One Credit Protection? we will contribute towards your accounts in the event of the following: Death – we settle the account temporary Disability – we pay the Debt Review payment for 6 months Permanent Disability – we settle the account Critical illness – we settle the account retrenchment – we pay the Debt Review payment for up to 9 months

Debt

At a rate of R 3.25 per R1000, our rates are among the best and our benefit structure is the best in the market.

CREDIT PROTECTION – DEBT REVIEW Applied to go under debt review?

SinGLe Joint Why not insure all your accounts on the One Credit Protection?

AMoUnt inSUreD

R 5 000,00

R21,25

R26,25

R30 000,00

R102,50

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We will contribute towards your accounts in the event of the following: Death – we settle the account R47,50 R10 000,00 R37,50 Temporary Disability – we pay the Debt Review payment for 6 months R15 000,00 R53,75 R68,75 Permanent Disability – we settle the account Critical Illness – we settle the account R20 000,00 R70.00 R90,00 Retrenchment – we pay the Debt Review payment for up to 9 months At a000,00 rate of R 3.25 per R1000, our rates are among the best and our benefit structure is R25 R86.25 R111,25 the best in the market.

R35 000,00 R40 000,00 R45 000,00

R153,75 Call us R135.00 R175,00 086 126 6562R196,25 R151.25 R118,75

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R167,50

R217,50

Marijke Wessels Portfolio Manager, Gauteng, KZN & Free State Mobile 082 729 3833 Email marijke.w@one.za.com ContACt Marijke or yoUr Debt CoUnSeLLor! Sam Haasbroek Portfolio Manager, Western, Eastern Cape & Northern Cape 3833 Mobile 082 550 7294 Email sam.h@one.za.com

082 729 marijke.w@one.za.com

www.one.za.com

terms & conditions apply

ONE Financial ONE Services Holdings (Pty) Limited Reg Reg no: no: 1998/005199/07 Financial Services Holdings (Pty) Limited 1998/005199/07 is a juristic representative One Commercial Motor and Liability (Pty)(Pty) Ltd.Ltd. FSP: is a juristic of: representative of: One Commercial Motor and Liability FSP:8783 8783

by Absa Insurance Risk Management Services Ltd. Ltd. UnderwrittenUnderwritten

by Absa Insurance Risk Management Services A Division of

WHY SOME CREDIT PROVIDERS REFUSE TO CANCEL CREDIT INSURANCE

Recently a new challenge arose within the market, a challenge which is most definitely rooted in protecting personal interests at all cost.

Does this sound familiar? - We regret to inform you that your request to replace the credit insurance has been declined...........blah blah blah!!! The insurance department’s at various credit providers have been mandated to repeat the sentence ad nauseam!

Given the fact that Debt Counsellors are trying to find workable solutions for their clients which should unlock a degree of relief and right them on their path to financial recovery, every cost saving is of the utmost importance.

More often than not, the question of Credit Insurance enters the budget equation. This cost sometimes highlighted on client statements – not by virtue of a BOLD font but by the mere fact that the cost thereof makes one shudder! A quick tickle on the calculator and a quote from another insurer or underwriter and suddenly the replacement of the insurance creates untold financial possibilities within the budget.

With the proposal and the clients financial situation well on the way to recovery with the “spare” funds, all and sundry are timeously notified of the situation and the degree of relief is firmly insight.

But alas, the insurance department at the credit provider does not share your sentiment and hit the “repeat” button of the aforementioned recording...........We regret to inform you ...........! And it’s back to the drawing board.

This matter was recently raised at the NCR and is also under review at the FAIS Ombud. The NCR did question the reason as to why this type of behaviour has surfaced and on what

basis can a decision of this nature be made.

Over and above the fact that the FSB has various regulatory frameworks by which, all who operate within the insurance space are subject, certain credit providers do feel that a “cavalier approach” is the acceptable norm within modern day business and simply choose to ignore the “TCF” mandate from the FSB – TCF you ask? Treating Customers Fairly.

If a consumer can get cover that in certain cases is 10 times cheaper for the same benefits, if not more, then surely the consumer must be entitled to exercise his right of choice? The cost saving in most cases has a direct impact on the consumer’s financial situation and surely it makes good financial sense to try eradicate the debt quickly but also keeping an eye on insuring it.

The reason certain credit providers are providing for the non-cancellation is nothing more than a mere technicality in the Act – “a client must be advised of his/her right to waive the proposed insurance and replace............”

What they are saying is that the client can only exercise his right to waive at application stage and not during the term of the loan!! Really?

Treating Customers Fairly?

There are credit providers with insurance schemes that generate in excess of R2 billion in premiums annually which are highly profitable and most definitely worth protecting at all costs! The sentiment is that it is for this reason that the behaviour of some credit providers, with regards to insurance, hinges on unethical and is questionable. We will wait and see............

It is but a matter of time.

DEBT COUNSELLOR PROFILE

SEBASTIEN ALEXANDERSON

How long have you been a DC? I have been working in the Debt Counselling business since 2005 mostly in the UK but for the last year, in Cape Town.

scene and not all of them will be best suited to give the best advice. I believe our biggest challenge will be maintaining industry wide integrity within a growing market.

What is the biggest challenge facing your consumers at the moment?

As always, the biggest challenge facing consumers coming onto the debt review What area (of SA) do you practice in?

We operate Nationwide and are based in Cape process is the ‘adjustment period’ or their first 6 months. Getting the clients proposals in place Town is easy, teaching the consumer to live without Do you have a small/med/large DC company? debt, how to deal with the debt collectors We have a medium sized company of about phone calls, switching banks and adjusting their lifestyles in order to accommodate their 100 strong. new situation is the real challenge.

What makes your business a success?

The People, our companies vision remains What advice do you have for focused on team work, job satisfaction and a consumers under debt review?

Most people don’t become over indebted over job well done. night and a when it finally does happen it can become overwhelming. Taking the first step Where do you find new business?

We have a number of websites and a contact and joining the debt review program is the beginning to the road to recovery. The most centre fielding phone calls. important advice I can give is that if you decide to go onto Debt Review, make sure you finish.

Who are your most co-operative and least co-operative credit provider at the moment? Right from the start don’t miss payments if in Standard Bank are a pleasure to work with, any way possible.

ABSA are proving to be quite difficult at the moment.

What did you do before becoming a DC? I was at University.

What is the biggest challenge facing Debt Counsellors at the moment?

As Debt Counsellors our reputations are everything. We deal with sensitive information, often at sensitive times. As the industry grows more debt counsellors will come onto the

Sebastien Alexanderson National Debt Advisors 0878089833

WHO TO TRUST?

A consumer under debt review gets a phone call from so and so Attorneys on behalf of YouOwe-Us-Money creditors. The person on the line says something like: “You have not made any payments on your debt…your debt review has been cancelled… we are going to take you to court…”

more information from your Debt Counsellor.

But what if you are not sure who your Debt Counsellor is?

It would be strange to buy a car from a dealership, after having gone to look at it and getting all the paperwork signed, without knowing who or where the dealership is. The same is true of almost any professional service like that of a doctor or attorney.

The consumer is beside himself. He has been under debt review for 3 months and yet still creditors are calling him! Now it seems that the Debt Counsellor has run off with his money When a consumer first enters debt review, it is vital that they know who their actual Debt and he is about to be sued. What can he do?

Counsellor is, where their office is and how Should the consumer quit the process? Make they can reach them. It is also vital that you a deal with the collections agent on the line or receive some documentation from the Debt maybe switch to a different debt counselling Counsellor about the debt review. That way the consumer can contact or visit them if they firm? have any questions.

In a flat panic, he calls the NCR and other Debt Counselling firms and help him decide what to Every Debt Counsellor in South Africa is registered with the National Credit Regulator do.

(NCR) who have a website (www.ncr.org.

Have you been in this situation? If so then you za) with a search function which can help are certainly not alone. Every day consumers consumers find the contact details of a Debt get calls like this. What IS the best course of Counsellor in a particular area or with a NCRDC registration number. action?

The number ONE rule of dealing with any unusual situation in Debt Counselling is: DON’T PANIC! The Number TWO rule is: TALK TO YOUR DEBT COUNSELLOR, NOT other Debt Counsellors, YOUR Debt Counsellor, NOT Credit providers, NOT Hello Peter! Talk to the person who you have paid to assist you. Besides, who else knows your particular situation even half as well? Even you (the consumer) will not know the situation as well as your Debt Counsellor does. There are many factors you will not be familiar with, this is normal. Simply ask for

Search for Debt Counsellors here: http://www. ncr.org.za/register_of_registrants/dc.php If the NCR’s data base is up to date, it will be able to provide you with contact details for your Debt Counsellor.

There are also various Debt Counsellor Associations and web forums which can help provide contact information for their members.

Where is my money?

As per the terms and conditions of registration for most Debt Counsellors in South Africa Debt Counsellors do not handle your money.

They will arrange for you to pay via a Payment Distribution Agent (or once the National Credit Amendment Act is in force on your own). The PDA are the ones who then handle the money.

This arrangement was made so that Debt Counsellors could not be accused of taking consumers money and running away with it.

Direct them to your Debt Counsellor and politely refuse for your phone conversation to be recorded.

If a creditor says something like: “we have not been paid” it does not mean that the Debt Counsellor is keeping your money. He does not have access to it in the first place. Often it means one of 2 things.

1) Due to professional fees to the Debt Counsellor and Attorneys during the first 2 months of the process (normally 2 months sometimes a bit more) there may not have been any funds left to go to the creditors. This is normal. The Debt Counsellor and Attorneys must get paid. Due to industry agreements all credit providers know this.

Learn to Trust your Debt Counsellor If the person on the line says something like “The debt review has been cancelled”, consider: By whom? Did you cancel it? Did you ask the Debt Counsellor to cancel the debt review?

Can a debt review even actually be cancelled under the National Credit Act? Do you know who it is you are actually talking to?

It is always a good idea to ask any caller to talk to your Debt Counsellor. You are paying the Debt Counsellor for their professional service and you did this for a reason. The Debt Counsellor is a trained and qualified expert at dealing with the debt review process. Are you? Do you know how to check if the person calling is really from the credit provider and not a scam artist?

Who should you trust more?

A professional Debt Counsellor who you are paying to help, and you have chatted with, visited at their office, who has provided documentation to you, who you have gone to court with OR a total stranger who simply says they a creditor of yours?

So, when you get a call from someone claiming to be a creditor, perhaps you should simply direct them to your Debt Counsellor and politely refuse for your phone conversation to be recorded. This should end most calls and will allow your Debt Counsellor to handle the 2) The Credit Provider themselves may have situation. Feel free to email or call your Debt messed up. They may have changed your Counsellor and let them know about the call account number or given the wrong details but do not panic. Debt review is a paper heavy to the Debt Counsellor or PDA or they may legal process done through the Magistrates simply not have allocated the payment to your Court, not via calls from dodgy strangers making unsubstantiated claims. account.

DON’T WORK WITH AN OUT DATED VERSION OF THE ACT

2014

With the National Credit Amendment Bill the National Credit Act is changing.

Make sure you have an up-to-date copy of the National Credit Act. Pre-order your Revised National Credit Act Booklets now

ORDER NOW http://debtfreedigi.co.za/product/pocket-sized-national-credit-act-booklet/

DEBT COUNSELLORS ASSOCIATIONS ANNOUNCEMENT BOARD 4 July: KZN Branch Meeting at Health Haven - Westville.

25 July: Free State Meeting - venue to be confirmed.

A 1 Million Rand Reward for your help: http://downloads.newera.org.za/Brakspear%20Case/R1%20million%20reward.pdf

20 Aug: Annual Conference at EmperorĂ­s Palace.

SU

For more information on meetings in your area, contact DCASA at 086 143 2272 or send an e-mail to

www.dcasa.co.za

BDCF represents black economic empowerment as per the NCA. However the BDCF is a non-racial entity and membership is open to all those who believe in what we stand for. The mission of the BDCF is to advocate the rights, growth and capacity building in the debt counselling industry without discrimination or fear. The BDCF is a registered Non Profit Organization (NPO) comprising of Registered Debt Counsellors.

ORT

WE

dcasa@dcasa.co.za.

PP

1

www.newera.org.za

For more information on Meliorleaf who recently presented at the June AllProDC meeting in CT please contact us Ăą secretary@allprodc.org You can also visit their website: http://meliorleaf.co.za/ Members please attend the upcoming FNB Workshop in CT. Mail to book your spot: legal@allprodc. org Be sure to vote in the public voting portion of the Debt Review Awards: http://debtfreedigi.co.za/debt-review-awards-voting-page/

www.bdcf.co.za

www.allprodc.org

JUNE

NEWSLETTER Meliorleaf For more information on Meliorleaf the insurance guys who recently presented at the June AllProDC meeting in CT please contact secretary@allprodc. org You can also visit their website: http:// meliorleaf.co.za/ Here is a little info about their product: What Do You Do For Wheels If Your Vehicle Is Written Off Or Stolen?

If you are a consumer in debt review, you work very hard to improve your finances. But if your motor vehicle is lost, the insurance payout goes straight to the bank to settle your outstanding finance.

Which is great but since you are under debt review you won’t be able to borrow again to buy a replacement. Fortunately, Meliorleaf tailor makes solutions for consumers under debt review.

This short video explains the options: http://www.youtube.com/watch?feature=player_embedded&v=g0iq-8joNeY

FNB Workshop in Cape Town FNB continues to engage with our members about the review process and understanding each others perspective. They will be hosting a workshop in Cape Town and all DCs are invited. We especially encourage all our members to attend the workshop on Friday the 18 July 2014 (the day before the Debt Review Awards Gala). For more info or if you would like to attend email: legal@allprodc.org

Bag an award in the Debt Review Awards public voting Members are encouraged to go and vote for their favourite Credit Provider and PDA. Members can also direct their consumers to vote for them here: http://debtfreedigi.co.za/debt-review-awards-voting-page/

All consumers need to do is click VOTE next to your name. Make sure they know your full name so they can find you easily.

New Constitutional Court ruling on Section 129 Delivery The recent case Kubyana v Standard Bank of South Africa Ltd(cc) has once again changed our understanding of Sect 129 Notices. In this case which was heard at the constitutional court the Sebola ruling was shown to be a specific case where notice was sent to the wrong town’s post office and thus was invalid. In this case (Kubyana V Std) the ruling given once again places the onus of proof on the consumer to show why they did not collect a section 129 notice via registered mail.

Failing that, the Constitutional court ruled that notice is served (if in the right town) as long as the creditor sends the notice via registered mail - even if the consumer then does not read the notice.

CONTACT DETAILS FORUM: www.debtconcern.webs.com / WEBSITE: www.allprodc.org / FACEBOOK: www.facebook.com/AllProDC / TWITTER: www.twitter.com/AllProDC

SERVICE DIRE DEBT COUNSELLING AA Debt Counselling Centre Anthea Johannes NCRDC531 Tel: +27 (0) 21 982 0522 Cell: +27 (0) 84 402 7032

Financial Synergy Group Credit Awareness & Rescue Services DEBTINC 0861 20 21 20 enquiry@debtinc.co.za Financial Planning & Growth CONFIDO 022 713 20 21 planning@financialsg.co.za Legal 012 643 1423 legal@financialsg.co.za Employer Group & Wellness Services 012 643 1423 wellness@financialsg.co.za

Alan Watts NCRDC 962 NCR registered Debt Counsellor Tel: 084 4448439 Fax: 086 6501954 alan@active-debt-counselling.co.za www.active-debt-counselling.co.za

Cape Debt Clinic Your Guide to Financial Wellness and Recovery Karin Augustyn 021-828-2658 073-903-6942 karin@capedebtclinic.co.za https://www.facebook.com/pages/ Cape-Debt-Clinic Central SA Debt Counsellors 082 950 7806 Fax: 086 563 1621 Consumer Assist Tel: 0861 628 628

Call Centre Services 0861 20 21 20 reception@financialsg.co.za Credit Matters South Africa’s Largest Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197

Fax: 021 425 6292 info@creditmatters.co.za CS Debt Counselling Bernidene Smith NCRDC 764 057 352 4115/352 5000 Welkom - Free state Darran Manikam NCRDC704 debt@mailbox.co.za

Debt Budget MAXIMISE YOUR LIFE, MINIMISE YOUR DEBT Bruce Leslie Borez Registered Debt Counsellor NCRDC1643 48 Church Street “Medical Mews” Wynberg, Cape Town Tel: 021 824 8885/021 820 4946 Fax: 086 607 6429 www.debtbudget.co.za

DebtSenseGroup

For Professional, Responsible and Effective Debt Restructuring Services

John Harvey NCRDC 1370 Newcastle – KZN Tel: 034 312 1767 Fax: 034 315 3441 Email: debtsense@newcastle.co.za Web: www.debtsensegroup.co.za Debt Solve Debt Counsellors Office: 033 397 0945 DebtSafe 0861 100 999

ECTORY Debt Serious We are serious about debt Vida Scheepers NCRDC1792 Po box 394, Garsfontein, Pretoria 0042 Fax no: 086 553 9403 vscheepers@mweb.co.za

Debt Therapy Hans Pettenburger-Perwald NCRDC49 Tel: +27(0) 21 556 4935 Fax: +27(0) 21 556 4937 Toll Free: 0800204728 Cell: 0823358232 www.debt-therapy.co.za Email: info@debt-therapy.net Debt Rehab Colleen Van Wyk(BCom, LLB) Debt Counsellor NCRDC2619 Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Debt eezy Your Debt Solution made Easy Ashley Carstens NCRDC858 Tel: 021 839 2809 Fax: 083 512 4160 / 086 665 9125 Email: debt.eezy@gmail.com Website: www.thedci.co.za

Debt Rescue Neil Roets NCR DC 474

Cell: 083 644 7406 Tel: 0861 800 009 Fax: 086 523 0617 E-mail: admin@debtrescue.co.za www.debtrescue.co.za

The best angle to approach debt is the Triangle Caledon - Western Cape Contact Person: Yolande 8 Hoop Street, 7230 Caledon caledon@triangletrust.co.za Tel: 028 212 2537

Debt Management & Counseling Services “The greatest glory in living lies not in never falling, but in rising every time we fall.”

- Nelson Mandela Derry Burge NCRDC108 140 Irene Avenue, La Concorde, Somerset West, 7130 Tel: 021 855 5997 Cell: 074 177 5375 Fax: 021 855 1195 or 0865413200 E-mail: dburge@telkomsa.net Durban Debt Counselling Services Suite 112, 1st floor Union Club Building 353 Sm ith Street Durban, 4001 Tel: 031 301-7893 Fax: 031 301-5809 phumla.ngema@telkomsa.net

Ceres - Western Cape Leyll str 61, 683 Ceres andre@triangletrust.co.za Tel: 023 312 1292 Fax: 023 312 2119 Worcester - Western Cape 71 Porter Street 6850 Longitude: 19.44305 Latitude: -33.64942 worcester@triangletrust.co.za Tel: 0233420576 Fax: 086656801 Bloemfontein - Free State 94 Zastron, 9301 Bloemfontein Contact Person: Yolande bloemfontein@triangletrust.co.za Tel: +27 51 448 2828 Fax: +27 51 447 9481 Viljoenskroon - Free State 35 Denyssen Street, 7230 Contact Person: Johann Olivier viljoenskroon@triangletrust.co.za Phone: +27 56 343 0352 Fax: +27 56 343 035 Welkom – Free State 329 Stateway, 9460 Welkom Contact Person: Susan Roux Email: welkom@triangletrust.co.za Tel: +27 57 352 6117 Fax: +27 57-352 2355

SERVICE DIRE Help-U-Debt (Potchefstroom) Madra 083 390 3275 Fair Finance Solutions Your debt is our priority Amanda Fair Registered Debt Counsellor NCR946 553 Jacqueline Drive Garsfontein Pretoria Tel: 0861 26 26 32 Fax: 082 921 7093 Cell: 086 564 3674 amanda@fairdebtcounselling.co.za www.fairdebtcounselling.co.za Fincorp debt Counsellors cc Cecilia Zwarts fincorpdc@yahoo.com

Finesse Debt Counsellors NCR Registration No: DC1262 Address: 478 Windermere Road, Morningside, Durban, 4001 Phone: 031 209 2356/ 084 250 2356 / Fax: 086 5732433 e-mail romie@debtfinesse.co.za www.debtfinesse.co.za

Help-U-Debt (Parys) Marilouise 082 920 6249 Help-U-Debt (Vanderbijlpark) Herma 083 320 8303 Incentive Debt Counselling “Paving the way to a Debt Free Tommorrow” Darran Manikam NCRDC704 Tel: (031) 409 9379 Fax: (031) 409 1327 Cell: 0845898286 Branches: Phoenix and Shallcross Indigo debt counsellors CC Tel: 087 808 9734 Fax: 086 580 8675 indigodc@iburst.co.za Christina Cambouris NCRDC1403 Strand Western Cape Tel: 0824507459

Holistic Debt Counsellors info@holisticdc.co.za Helpdesk Debt Counsellors Allan Hoffman Tel: 0861 000 754 Help-U-Debt (Vaal Triangle) Wanine Tel: 082 445 3967

Mzansi Debt Counselling Octavia Hlatshwayo Tel: 011 868 1185 Fax: 0861 00 22 70 octavia@mzansidc.co.za www.mzansidc.co.za

NCR DEBT (PTY) LTD National Counselling and Review of debt Amelia Hayward Tel: (012) 364 2490 Cell: 0877 201 057 amelia@ncrdebt.co.za www.ncrdebt.co.za NDA Debt Counsellors Your Trusted Debt Counsellors Gary Williams (NCRDC 143) Tel: 034 315 3880 Fax: 086 612 4112 gary@ndad.co.za www.ndad.co.za

New Deal Debt Counselling Jason Riley (NCRDC868) B.Com (Financial Management) Cell 0723792108 Fax 0866628789 info@newdeal.org.za www.newdeal.org.za SFA Debt Relief Consultants Adri de Bruyn NCRDC998 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@sfadebtrelief.co.za

ECTORY Penny Wise Debt Counselling Cathy Foster Debt Counsellor - NCRDC1977 Tel: (011) 794 9912 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za

SUPPORT SERVICES

FINANCIAL

Staff Line Ndizani Executive Recruitment Cell: 083 3028163 Tel: (011) 468 - 2150 saki@staffline.co.za

ABSA Customer Debt Repair Line 0861 005 901

Experian 011 799-3400 debtcounsel@experian.co.za

Rihanyo Debt Counselling (012) 804 50 57

Information resources & services www.thedci.co.za

Think Green Debt Counselling Sandi Pauw sandipauw@mweb.co.za Tel : 012 991 6638 Cell : 082 460 7800 Fax : 086 219 2615

Designtimes South Africa’s creative resource www.designtimes.co.za

U-Win Debt Counsellors Coreli Roos - NCR DC 509 Aliwal North, Burgersdorp, Bethulie, GariepDam, Smithfield, Springfontein Cell:079 626 66241 croos@global.co.za

Compuscan Academy 0861 51 41 31 www.compuscanacademy.co.za

Zuné Coetzer Debt Counsellors NCRDC 1599 24 van der Stel Street, Dan Pienaar Bloemfontein Tel: 051-4364515 Fax: 086 5870 845 Email: zunecoetzer1@gmail.com

Credit Ombudsman 0861 662837

TRAINING

You & Your Money NCR ACCREDITED DEBT COUNSELLOR TRAINING COURSES: Training and mentoring since 2007 Want to make a contribution as a registered debt counsellor?

Need to empower and upskill staff in your debt counselling business?

Courses devised to suit all needs: Flexible timeframes to accommodate workflows.

On site/inhouse training for staff.

Contact Dawn Jackson Dawnjackson.training@telkomsa.net

Cell: 072 1769789

Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912 Fair Debt 0829019788 or 012-3772558 ray@fairdebt.co.za PACFIN Financial Solutions Head Office Tel: +27 11 9757445 Fax: 0865368783 36 Van Riebeeck road Kempton Park 1619 pieter@pacfin.co.za Monte Carlo Building No 8 Voortrekkerstreet Kempton Park 1619 Kempton Park Contact: Reyno Coetzee Tel: +27 11 3945363 Fax: 0866048002 Cell: +27 73 3690884 kemptonpark@pacfin.co.za Boksburg / Germiston Contact: Armand Posthumus Tel: +27 11 8921911 Fax: 0865620378

SERVICE DIRE Nelspruit Contact: Ann Baker Tel: +27 13 7415559 Fax: 0880 1374 15559 Cell: +27 82 9024236 jeleroux@telkomsa.net Springs Contact: Wynand Mclachlan Tel: +27 11 8113728 Fax: +27 11 8113728 Cell: +27 83 2754014/5 wynmc@telkomsa.net Gooseberry Business Advisory Tel: 012 644 0589 Nedbank Debt Rehabilitation & Recoveries Services 0860 109 279 STD Bank Debt review Helpline Telephone: 0861 111 402 TransUnion 0861 482 482

FINANCIAL PLANNING Eric Streso Financial Planner B Juris LL B CFP MBA Tel: 0833273358 Fax: 086 612 7912 LEGAL

O’Connell & Associates Attorneys at Law Keegan O’Connell k.oconnell@oalaw.co.za Tel 021 462 1663 Fax 0866 504 550 303 Millborough, 70A Upper Mill Street, Vreedehoek, Cape Town, 8000

Karen van Staden Prinsloo & Associates Tel: 012 998 9117 / 012 993 2132 Attorneys and conveyancers Fax: 086 721 6467 / 086 662 1153 Nanika Prinsloo Email: karen@hauptearle.co.za Is it time to expand your Debt Counselling Farm Bergamot, Paarl 7620 office@hauptearle.co.za practice?

P O Box 6199, Paarl 7620 www.hauptearle.co.za Do you need specialist Attorneys with a national 14 Laing Street, Barrydale 6750 footprint?

Cell: 072-8558-106 Do you need expert advice on how to protect Fax: 086-623-5986 your practice and your clients? nanika@vodamail.co.za Are you informed about recent statutory and www.empowerlaw.co.za legal developments within the industry?

RM Brown and Associates Thinkmoney 16th Floor, The Pinnacle Liddles & Associates Financial comparison website “It always seems impossible until it Attorneys servicing individual needsCnr Strand & Burg St Contact: Gareth Mountain Cape Town is done” N. Mandela Tel: 079 0996 798 Tel: 021 431 9127, f: 021 425 0875 Tel: 021 913 2514 Pretoria: +27(0)12 998 9117 www.hauptearle.co.za Nelspruit: +27 (0)13 752 7084 www.thinkmoney.co.za Email: oliver@rmbrown.co.za Fax: 0866070940 Email: info@liddles.co.za WIZARD Vereeniging Scheepers Attorneys PO Box 3407, tygervalley, 7536 Making Mortgage Magic Gerhard Scheepers 7 Chenin Blanc Street, Oude Wanine Smit schlaw@iburst.co.za Westhof Tel:+27 16 454 1132 Fax:+27 86 686 3678 LUCID Attorneys Cell:+27 82 445 3967 Tel: 011 880 1100 www.wizard.za.com Fax: 011 880 1101 Email: info@lucidsa.com www.lucidliving.co.za/attorney

ECTORY Agiliti CC Colleen Van Wyk(BCom, LLB) Tel: 083 290 0848 Tel: 011 740 7374 Fax: 086 716 9694 Website: http://agiliti.co.za CREDIT BUREAUS Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za

Thinus Dreyer Candidate Attorney Office: 011 326 0347 Office Cell: 071 658 9438 Cell: 082 471 3625 Fax: 086 509 3548 thinus@stokesattorneys.co.za Thomson Wilks inc.

Meet Thomson Wilks Meet Excellence Tel 021 671 6935 / 021 820 4319 / 021 424 4599 Cell 072 554 0935 Fax 086 570 8741 Website www.thomsonwilks.co.za Suite 14, 3rd Floor, SunClare Building, Dreyer Street, Claremont, 7708 The Chambers, 3rd Floor, 50 Keerom Street, Cape Town, 8001

Compuscan 0861 514 131 www.compuscan.co.za Experian www.experian.co.za Consumer- 0861 10 5665 TransUnion 0861 886 466 www.transunion.co.za XDS 0860 937 000 www.xds.co.za

ACCOUNTING

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TAX

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AUDIT

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telephone +27 (0)21 462 7533 email info@wcca.co.za www.wcca.co.za

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