NOVA Issue 1

ISSUE 1 2016 •

www.novadisability.co.uk

D I S A B I L I T Y

AAdapting NEWto lifeDIRECTION with a disability HIDDEN WOUNDS The challenge of invisible disabilities

MONEY, MONEY, MONEY Getting financial support

THE MOTABILITY SCHEME Move things up a gear with Motability

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ACCESSIBLE HOLIDAYS The best breaks, both home and away

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WELCOME

LETTER FROM THE EDITOR Hello, and welcome to the first issue of NOVA Disability!

PUBLISHER

Denise Connelly > denise@dcpublishing.co.uk

EDITOR

Lindsay Cochrane > lindsay.cochrane@dcpublishing.co.uk

EDITORIAL CONTRIBUTORS Marita Berndt Sophie Mead Christopher Watkins

DESIGN AND PRODUCTION Caitlin McEvoy Gillian Smith

SALES

Claire MacDonald > claire.macdonald@dcpublishing.co.uk Dorothy Martin > dorothy.martin@dcpublishing.co.uk

NOVA DISABILITY

> www.novadisability.co.uk

Brought to you by the team behind

DC Publishing Ltd 200 Bath Street, Glasgow, G2 4HG Tel: 0844 249 9007 Fax: 0141 353 0435 ©DC Publishing Ltd 2016. All rights reserved. No part of this publication may be reproduced or used in any way without prior written permission from the publisher. The views expressed in this magazine are not necessarily those of DC Publishing Ltd. The publisher takes no responsibility for claims made by advertisers within the publication. Every effort has been made to ensure that information is accurate; while dates and prices are correct at time of going to print, DC Publishing Ltd takes no responsibility for omissions and errors.

NOVA is the brand new annual magazine for people who are new to the world of disability, whether you’ve acquired an impairment or long-term medical condition yourself or you care for someone who has.

The ‘disability world’ can sometimes seem like another planet entirely. All of a sudden, things aren’t quite as accessible as they once were. Suddenly you’re having to fight for things that you never knew you’d have to. There’s new rules and regulations and language to contend with.

Everything changes – something I know all too well. When I was 18, I was diagnosed with Crohn’s disease, the inflammatory bowel condition (words every 18-year-old wants to hear).

From that point on, my life was going to be ruled by pain, fatigue, a careful diet, taking more medication than my grandparents and always having to know where the nearest toilet was.

I was pretty sure my life was over. It took me a long time to come to terms with my condition – in the first few months, I was really low, dealing with panic attacks and terrified to leave the house – but I got there. I surpassed my expectations and went on to go to university, get a degree, travel and get my dream job editing magazines – but I will admit it took a lot of work, and a lot of support from my brilliant family and medical team, to get me there.

Because help is out there. It’s not always easily accessed. And people aren’t always very forthcoming. But it’s there.

And I hope that NOVA will help you navigate the often confusing, sometimes frightening, frequently baffling disability landscape.

Whatever your disability, and whatever your aims and goals in life, there’s a way of getting there – and we’ve got lots of information to point you in the right direction. From employment to leisure time, housing to social care, knowing where to begin can be a problem, so we’ve spoken with the experts to help you get started.

As this is our debut issue, I’d like to take the time to say thank you to all of the companies who have supported us in the pages of the magazine – all of whom are disability confident and committed to providing products and services that are inclusive and accessible to all. I’m especially grateful to this issue’s partner organisation Allianz Insurance, one of the country’s top employers – you can head to page 44 to find out more about their employment opportunities – and a big supporter of ParalympicsGB! Companies like Allianz know that disability doesn’t have to mean your world stops turning – so don’t let it. I really hope that NOVA gives you some hope for the future and helps you get access to the support and services you’re entitled to.

There’s no doubt about it – adjusting to life with a disability is difficult, but it’s not impossible. Good luck.

LINDSAY Lindsay Cochrane, Editor

DON’T MISS 13

24

46

Financially confused? We take a look at the benefits to help you get your money under control.

The very best destinations for a relaxing break, both in the UK and overseas.

Expert advice on support in the workplace for disabled employees and jobseekers.

MONEY, MONEY, MONEY

ACCESSIBLE HOLIDAYS

DISABILITY AND EMPLOYMENT

Insurance from A-Z

3 NOVA ISSUE 1

CONTENTS

WHAT’S INSIDE LEGAL

24

31 Know your rights What legislation is in place to protect the rights of disabled people?

EMPLOYMENT 46 Disability and employment The Business Disability Forum offer advice on getting into and staying in work when you have a disability to consider.

48 Changing career path If your disability means you can’t return to your previous job, how do you go about finding a new career?

REAL LIFE 6

LIFESTYLE 18 Events for 2016

FINANCE 13 Money, money, money

From products to support services, you can find out about it all at the various disability exhibitions taking place UK-wide this year.

A look at some of the welfare benefits to help you along the way financially.

24 Accessible holidays Whether you fancy a UK break or something a little more exotic, we take a look at some of the best accessible destinations.

26 Grand days out Museums, galleries, sports stadiums and more are making their services more accessible for disabled visitors.

28 Making your house a home The support available to make your home more accessible.

CARE 16 The social care dictionary If you’re looking to arrange extra support, we break down the terminology you’ll come across.

Columnist Marita Berndt opens up about her family’s journey since the amputation of husband Hauke’s left arm.

37 The road to recovery Izzy Hussain shares her experience of life post-spinal cord injury.

50 Life with hidden wounds

SUPPORT

22 Accessing public transport Getting from A to B can be more complex when access is an issue – but it’s not impossible.

Out on a limb

8

Former army captain Rob Cromey-Hawke on the difficulty of hidden disabilities.

Crucial contacts An overview of some of the most helpful organisations out there to get you on the right path.

10 The support network From your GP to occupational therapists, there’s a host of professionals who can make life easier for those with disabilities.

21 Don’t suffer in silence The mental and emotional impact of an acquired disability is often just as hard to take as the physical – we found out more about it.

MOTORING 32 Making WAVs Motoring’s a lot more accessible than you might think.

34 The Motability Scheme The UK’s affordable car leasing scheme has changed millions of lives – here’s how to get involved.

13 Insurance from A-Z

4 NOVA ISSUE 1

50

REAL LIFE

OUT ON A LIMB An acquired disability affects more than just the newly disabled person.

Wife, mother and carer Marita Berndt shares how her family is adjusting just weeks after the amputation of her husband’s left arm

W

e’re new to this amputation business. Very new. As in four weeks new.

When I say “we”, I really mean my husband, Hauke. But as many of you will know, dear readers, an amputation impacts on everyone in the family.

Nothing could have prepared us for the impact this amputation would have on not only my husband, but also me, his longsuffering wife (!) and our wonderful son.

Although we’d known such a catastrophic event was likely, we always pushed it to the back of our minds. No good worrying about something that was never going to happen....

If only! But happen it did, and here we are.

I went to see him the following day in hospital. On the hour-long journey I rehearsed my reaction and response over and over and over. I practised a bright smile in my car’s rear view mirror until it was perfect. And natural-looking. Or as natural as it could be given I’d tried it twenty times already.

DECISION MADE

I walked down the corridor towards his room on the ward. As I saw my woeful husband’s face, my smile disappeared and I screamed, “Oh my God!” Or rather, I screamed it inwardly. I could not take my eyes off the space his arm used to occupy. It looked so strange. So abrupt.

So permanent.

Following a brush with a tainted rusty nail, my husband’s left arm became badly infected and he underwent many operations over three years. Almost one clinical procedure a month in fact. Finally the limb and its owner could take no more so the decision was unanimous. Off with his arm!

“I could not take my eyes off the space his arm used to occupy.

It looked so strange.

So abrupt.

So permanent.”

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SLIP-UPS It had only been 24 hours since the operation and he was adapting much better than me. He manoeuvred his way around the bed and overhead drip to hug me. I’d brought him a cup of his favourite coffee from Costa and like an idiot I passed it to him as he still had his arm round my shoulder. Of course I thought he still had two hands. D’oh!

This was the first of many slip-ups I would make. Way too many to mention.

Even now I’ll pass him a cup AND a plate of biscuits. Or I’ll ask him to put the dog’s collar on ready for a walk. Not easy!

Especially when you’ve got the world’s wriggliest dog like our hairy mongrel Freddie. Who is still extremely curious and worried by his master’s missing arm, as he wonders where it’s got to...

Don’t we all?

Week four and I realise we have a long road ahead. But at least we will face it as a family. With much love, lots of patience and a great deal of resourcefulness. First item on the agenda is teaching our mutt to keep still.

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SUPPORT

CRUCIAL CONTACTS

Meet some of the fantastic organisations offering support for disabled people

RIGHTS

Disability Rights UK www.disabilityrightsuk.org 020 7250 8181

Mind www.mind.org.uk 0300 123 3393

Disability Rights UK campaign for change to create a more equal society for disabled people – and their website is packed with useful information to help you understand your rights.

Mental health charity Mind have lots of information, advice and support for people struggling with their mental health, from stress and anxiety to conditions such as schizophrenia or bipolar disorder.

EMOTIONAL SUPPORT

Equality and Human Rights Commission www.equalityhumanrights.com 0808 800 0082

Samaritans www.samaritans.org 116 123

The Commission challenges discrimination, protects and promotes people’s human rights – so give them a call if you feel you’ve been unfairly treated.

Samaritans is a helpline for people struggling with their thoughts and feelings who just want someone to talk to.

Open 24 hours a day, 365 days a year.

Citizens Advice www.citizensadvice.org.uk

Shelter www.shelter.org.uk 0808 800 4444

Citizens Advice is the UK’s largest independent advice network. If you need information on anything from housing to benefits, their trained advisers can help.

HOUSING

Contact a Family www.cafamily.org.uk 0808 808 3555

FAMILIES

Housing Ombudsman Service www.housing-ombudsman.org.uk 0300 111 3000

The national charity for families with disabled children, Contact a Family have lots of useful information sheets and a brilliant helpline for parents and family members.

HOS can take up complaints from residents living in social housing, including those who have taken over properties from local authorities.

Family Fund www.familyfund.org.uk 01904 621 115 Family Fund is the UK’s largest grant-giving charity for families raising disabled children – they distributed £33m in grants to 72,043 families last year.

Money Advice Service www.moneyadviceservice.org.uk 0300 500 5000

FINANCES

Disabled Living Foundation www.dlf.org.uk 0300 999 0004

INDEPENDENT LIVING

The Money Advice Service’s web pages are jam-packed with useful information on all things finance, including details of disability benefits, appealing benefits decisions, social care and more.

DLF provide impartial advice, information and training on independent living, including products and services – they even have a loan library where you can borrow aids and equipments to try them out before you buy.

Business Disability Forum www.businessdisabilityforum.org.uk Find disability confident employers on the Business Disability Forum’s website – the organisation works with companies to improve their accessibility and confidence.

Motability www.motability.co.uk 0300 456 4566

MOTORING

Housing and homelessness charity Shelter has lots of advice for people facing challenges in their housing situation, whether that’s an uncooperative landlord or a struggle to access adaptations.

WORK

The Motability Scheme is the UK’s affordable car leasing scheme for disabled drivers and passengers.

Remploy www.remploy.co.uk 0300 456 8110

Blue Badge Scheme www.gov.uk/apply-blue-badge

Remploy work to help those with disabilities get into work, with specialist training, employment advice and access to job vacancies.

The Blue Badge scheme gives disabled people who meet certain criteria access to priority parking spaces. Contact your local authority for more information, or apply online.

Shaw Trust www.shaw-trust.org.uk 01225 716 300 Shaw Trust is a national charity helping disabled and disadvantaged people get into work, gain skills and take control of their futures.

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8 NOVA ISSUE 1

Are you raising a disabled child or young person?

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SUPPORT

THE SUPPORT NETWORK When you acquire a disability, you become a lot more familiar with the NHS, social services and a number of other agencies than you had been previously. To make sure you’re getting all the support and advice you need, we’ve got a guide to the professionals who can help

GP

NHS www.nhs.uk Consultants are notoriously busy, so your GP may be your first point of contact if you have any health woes and don’t have access to a specialist nursing team at your hospital.

Make sure you’re signed up with a GP in your local area, and maybe even consider making an appointment to get your doctor up to speed on your current situation.

PHARMACIST

National Pharmacy Association www.npa.co.uk You don’t always need to make an appointment to see your GP if you have a query relating to medication or a minor ailment – so pop into your local chemist and ask to have a chat with the pharmacist to see if they can help with any queries or issues.

OCCUPATIONAL THERAPIST

British Association of Occupational Therapists www.cot.co.uk OTs work with individuals to help them carry out the activities that matter to them. They work with people from a huge range of different backgrounds with different disabilities. They look at all areas of life, from socialising to the workplace, and can come up with advice, adaptations and techniques to help you do the things you want.

PHYSIOTHERAPIST

Chartered Society of Physiotherapy www.csp.org.uk Physios play a crucial role in recovery for many people who are newly disabled and experiencing physical symptoms, helping restore movement and function using a range of different techniques. Don’t be afraid to get in touch if you encounter any problems or have questions.

COUNSELLOR

Samaritans – 116 123 Mind – www.mind.org.uk Acquiring a disability can be an emotionally draining, traumatic experience (see page 21), so it can help to talk.

Counsellors, psychologists and psychiatrists can all help you manage the mental impact of an acquired disability.

First, head to your GP to ask for a referral or call a helpline such as Samaritans (116 123).

SOCIAL SERVICES

Government – www.gov.uk Staff in your local social services department can help with assessing your needs for social care support, assess your home for adaptations or specialist equipment and help you out with accessing other support services in your area. If you have a query about anything relating to your care, housing or benefits, social services is a good place to start as they have the best idea of the situation as it applies in your area.

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FINANCE

MONEY, MONEY, MONEY Whether you’re still in work, or you’ve had to quit your job, you’ll find that suddenly, being disabled, everything’s more expensive – disability charity Scope estimate that having a disability costs an extra £550 a month in expenses such as transport and specialist equipment. So what help’s out there to make things easier?

We take a look at what’s available

Insurance from A-Z

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FINANCE

PERSONAL INDEPENDENCE PAYMENT (PIP) Disability Living Allowance was the original benefit to cover the additional costs of being disabled – a nonmeans tested benefit paid to people who meet certain requirements. Gradually, it’s being replaced by Personal Independence Payment (PIP).

PIP provides everyday support for 16 to 64 year olds. Successful applicants will receive money to help them with extra costs such as managing treatments, washing, dressing, communicating, socialising and moving around. You can apply whether you have a job or not and PIP is split into two parts: daily living needs and mobility needs.

In order to claim PIP, you need to phone the Department for Work and Pensions (DWP) or have someone phone for you – but you must be present. You will need to have a few details to hand. You will be sent a form to explain how your condition affects your daily life and you’ll be assessed according to your specific needs, not the disability alone.

• Telephone: 0800 917 2222 • Textphone: 0800 917 7777

DISABILITY LIVING ALLOWANCE (DLA) If your child has a disability, DLA is for children under the age of 16 who need help looking after themselves or have mobility issues. Like PIP, this benefit has both mobility and care components and children can receive payment for one or both, depending on their needs.

Applicants must pass one of the disability tests. The care test covers day and night supervision. If your child requires frequent or continual attention in connection with bodily functions, to avoid damage to themself or others or is terminally ill, they meet this requirement. Mobility tests examine the guidance and supervision your child requires when walking or moving, taking into account visual or mental impairments. To claim DLA, phone one of the numbers below to ask for a DLA1A form.

• Telephone: 0345 712 3456 • Textphone: 0345 722 4433

ATTENDANCE ALLOWANCE This benefit can be claimed if you are over 65 and have a disability which makes looking after yourself difficult. To receive it, you must pass a disability test similar to the DLA/PIP terms. If you would like to apply, call the number below to request an AA1A form or download it from the government website (www.gov.uk). The form will require basic details such as your National Insurance number and date of birth and will ask you to detail your illness, treatments, dosages and the details of any carers.

• Telephone: 0345 605 6055 • Textphone: 0345 604 5312

All of the above have a qualifying period which requires the applicant to have needed the support for a certain amount of time previously and in the future. All are tax-free, not means tested and are not affected by personal savings.

EXTRA SUPPORT OTHER BENEFITS TO EXPLORE • • • • • • • • •

Statutory Sick Pay Employment and Support Allowance (ESA) Industrial injuries disablement benefit Blind person's allowance Carer's allowance Carer's credit Jobseekers Allowance Council tax discounts Access to Work

Find out more about all of these benefits, and anything else you might be entitled to, at www.gov.uk, or head to www.entitledto.co.uk to see what benefits you can claim based on your current circumstances.

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14 NOVA ISSUE 1

DEALING WITH REJECTION We spoke to Nick Hill at the Money Advice Service to find out what your options are if you’re told you don’t qualify for financial support.

What do you do if your benefits application gets rejected?

If your application is rejected, you should follow the steps outlined in the paperwork. That could mean getting back in touch with the Department for Work and Pensions. Applicants can ask for mandatory reconsideration regarding some of their benefits and if they do go down the route of challenging the decision, it’s important that they keep a track record of the relevant letters. It’s OK to ask the organisation what evidence they need; it might be as simple as not knowing a piece of evidence you had was important. They should be open and transparent when explaining the reason why you didn’t qualify and what you might need to prove that the benefit is needed.

How can people speed up the application process?

If you have previously submitted evidence, you can ask the DWP to pick up your old notes. You’re likely to need modern evidence but bear this option in mind. If you are struggling you can contact the DWP for help or watch their videos with tips on how to complete the form. The Citizens Advice Bureau can also help.

And if it still gets rejected?

As a last port of call, you can make an official appeal by going on to the government website, www.gov.uk. This involves sending a document to the HM Courts and Tribunals Services and should be a last resort. If you think your income is going to drop, that’s your cue to review your financial situation by taking a note of your income and outgoings. To get a snapshot of your budget you can use the Money Advice Service’s online budget planner which will identify where you can cut back. Support is out there for those who need it and it is well worth challenging a claim if you feel you aren’t getting benefits which represent your situation.

Call the Money Advice Service’s advice line on 0300 500 5000, or go to www.moneyadviceservice.org.uk.

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CARE

THE SO CIAL CA RE DICTI O N A RY

If going about your day-to-day activities is a little more complex than it was previously, it might be worthwhile investigating your support options. However, organising your care and understanding all the terminology, jargon, rules and regulations that go with it can be a minefield. From domiciliary care to residential, care plans to personal budgets, it can take a while to get your head around it all.

Whether you feel like you need some extra help now or it’s something you’ll have to think about in the future, we’ve pulled together some of the terms you’ll come up against and given a definition for each

Insurance from A-Z

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CARE

ASSESSMENT OF NEED When you apply for extra support, you’ll go through an assessment of need through your local social services department. An OT and other specialists will look at your needs alongside your quality of life and how you function day to day in order to get the right support in place.

BROKER Brokers can help you arrange your care. This might be done by your local council, voluntary organisations, private organisations or individuals. The broker may take a payment in order to organise your care plan to meet your needs.

CARE PLAN Care plans are built around an individual’s needs, wants and aims following on from an assessment of need. It’ll be based around your physical needs, emotional needs and what you’d like to achieve too, and have recommendations in place regarding the type of support that’s needed in order to do it.

CARE QUALITY COMMISSION The CQC registers, inspects and reports on all care services in England. You can check out reports on providers on the CQC’s website at www.cqc.org.uk. The Scottish equivalent is the Care Inspectorate (www.careinspectorate. com) and the Care and Social Services Inspectorate in Wales (www.cssiw.org).

FINDING FUNDING Depending on your level of need and your personal financial situation, you may be entitled to financial support to pay for your care package or you might have to contribute towards it. Make sure you’re getting all of the welfare benefits that you’re entitled to, and check out the Turn2us website to see if there’s any additional funding you can apply for at www. turn2us.org.uk.

DOMICILIARY CARE Domiciliary care is care which is delivered in the service user’s own home – for instance, a support worker or personal assistant who stops by to help with cooking, cleaning or personal care.

EXTRA CARE HOUSING Extra care housing is a mid-way point between sheltered housing and residential care, with a degree of care or support on hand.

FINANCIAL ASSESSMENT

Carer is the term used to refer to people who care for a family member, friend or neighbour unpaid, either full-time or part-time.

A financial assessment will take into account your current financial situation, including your income and savings, in order to see how much you will have to contribute towards your eventual care package.

Direct Payments are designed to give individuals greater choice and control over their care. Rather than being told what services you will receive and who will be delivering them, you’ll be given a budget which you can use to buy in the services outlined in your agreed care plan, put together from your assessment of need.

JOINT COMMISSIONING Joint commissioning is when two or more providers are delivering the care set out in your care plan, working together to meet your agreed aims and outcomes.

MORE INFORMATION Skills for Care www.skillsforcare.org.uk

Personal assistant is the term used for professionals previously known as care workers or carers. PAs work with people with extra support needs with day-today activities, either at home or in a residential setting. You might get access to PA support through your local authority or NHS, or you can hire a PA yourself.

PERSONALISATION Personalisation is at the heart of social care today, with local authorities and private care providers working to build care and support plans around the individual’s wants and needs rather than slotting them into their pre-arranged plans and sytems.

RESIDENTIAL ACCOMMODATION

CARER

DIRECT PAYMENTS

PERSONAL ASSISTANT (PA)

Disabled Living Foundation www.dlf.org.uk

Residential care can take the form of a nursing home or a residential care home.

Residential care provides 24-hour support for individuals who are no longer able to be supported at home. This can either be a long-term or short-term option.

SOCIAL CARE Social care support covers a wide range of daily activities. You can get help with any number of things, including getting out of bed, washing, dressing, going to work, cooking, eating, seeing friends, accessing community services – anything that makes up your daily life which you find difficult, there will be a service to help you do it.

SHORT BREAKS Formerly referred to as respite care, short breaks give carers and the people they care for a break from their usual routine. The cared for person might go for a stay at a local care home or specialist short breaks centre, or they may be placed with a local family.

TELECARE Telecare devices are a form of ‘remote care’ used in the home and connected to external contact centres. Coming in the form of personal alarms, motion sensors and reminder systems, telecare offers peace of mind if you’re home alone – the provider will be alerted of any unusual activity or if you press an alarm button.

Insurance from A-Z

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LIFESTYLE

EVENTS FOR 2016 This year, disability exhibitions will be taking place across the country, focusing on independent living, products, motoring – you name it, they’ve got it covered. Visiting an exhibition for the first time can be daunting, but these events are packed with information and advice – you might even learn something! Here’s what’s on for 2016 MARCH 2016 10

SEPTEMBER 2016

JUNE 2016 15

9

Kidz to Adultz in the Middle Ricoh Arena, Coventry www.disabledliving.co.uk 0161 607 8200

Kidz to Adultz South Rivermead Leisure Complex, Reading www.disabledliving.co.uk 0161 607 8200

The UK’s biggest free exhibition welcomes both children and adults with disabilities and their parents and carers. Hundreds of exhibitors display their products and offer advice.

Source and test the latest products in the disability marketplace and chat to experts about how they could improve life for you or a loved one.

Kidz to Adultz Scotland Royal Highland Exhibition Centre, Edinburgh www.disabledliving.co.uk 0161 607 8200 Discover a huge range of products to make adapting to your new lifestyle easier, and find out about support organisations who can advise on funding and lifestyle queries.

21 - 22

APRIL 2016 26 - 28

Naidex NEC, Birmingham www.naidex.co.uk 0203 033 2500 Over 200 exhibitors showcase innovative products at the forefront of technology and welcome you to discuss your condition, rehabilitation and homecare at the largest disability event in the UK.

MAY 2016 13 - 14

The Big Event EventCity, Manchester www.motability.co.uk 0800 953 7000 This is Motability’s largest event and takes place over two days – check out hundreds of adaptable vehicles to suit your individual needs.

26 - 28

Mobility Roadshow Silverstone Circuit, Northamptonshire www.mobilityroadshow.co.uk 01332 810 007 Take a look at the incredible variety of mobility solutions available to you, whether you’re after a wheelchair, adapted vehicle or mobility help in the home.

JULY 2016 7

Kidz to Adultz Wales National Indoor Athletics Centre, Cardiff www.disabledliving.co.uk 0161 607 8200 Exhibitors showcase products to help with aspects of wellbeing including seating, beds, bathing, sports, leisure and more.

Speak to experts to find exactly what you need.

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Disability Awareness Day Walton Hall Gardens, Warrington www.disabilityawarenessday.org.uk 01925 240 064 The country’s biggest not-for-profit voluntary-led disability exhibition, DAD showcases over 250 exhibitors from equipment suppliers to transport, holidays to support groups.

DNEX Newcastle Racecourse www.disabilitynorth.org.uk 0191 284 0480 This event is an opportunity for disabled and older people and their families, friends and carers to find out about useful services and products.

OCTOBER 2016 5-6

Independent Living Scotland SECC, Glasgow www.independentlivingscotland.org 0141 576 3158 See all the innovative ways that you can maintain your independence with this opportunity to compare products and get expert opinions on moving forward.

NOVEMBER 2016

16

One Big Day Westpoint, Exeter www.motability.co.uk 0800 953 7000 Discover how motoring can enhance your lifestyle by chatting to experts about the best options to suit your circumstances at this Motability event.

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Kidz to Adultz Up North EventCity, Manchester www.disabledliving.co.uk 0161 607 8200 Talk to professionals about your concerns and explore exhibitor stalls with useful products. Free seminars will also be offered.

INTEREST FREE HIRE/BUY PLAN AVAILABLE

Call now for a FREE demonstration.

01559 384097

NEW

I N N OVAT I O N

SUPPORT

Mental health Don’t suffer in silence

NOVA spoke with psychiatrist Dr Cosmo Hallstrom to find out about the effect a new disability can have on your mental health, and how to handle it

P

hysical barriers, health issues, isolation… Disability brings a whole raft of challenges with it, but it’s the emotional impact which people often underestimate most.

“It’s a bit like a bereavement,” explains Dr Cosmo Hallstrom, a psychiatrist based in London specialising in depression and anxiety. “You can expect to go through a bereavement reaction. The components of it are an initial shock, and then denial, then depression and gradual resolution.”

COME TO TERMS

GET SUPPORT Samaritans www.samaritans.org 116 123 Mind www.mind.org.uk 0300 123 3393

Indeed, acquiring a disability, you might have to grieve the life you thought you were going to have. It could change career aspirations, relationships and your general outlook on life, with many people feeling alone, useless and a burden on their family and friends. It’s a lot to deal with – and in some cases, the emotional impact can be harder to come to terms with than physical side effects and symptoms.

“Things are often not quite as bad as you think they are – that’s resolution, when you come to terms with it all.

Healthy people will go through a normal bereavement reaction, which varies in its severity and duration,” Dr Hallstrom adds.

“It’s important to know that there are stages you go through, and you will come to terms with it.”

And you’re not alone – while everyone reacts differently to their new way of life, you certainly won’t be the first person to struggle. But it’s important to keep on top of your symptoms and not be afraid to ask for help if things start to impact on your day-to-day life, perhaps even leading to depression and anxiety.

“If you’re sleeping badly, if you’re tearful, if you’ve got low self esteem, if you think life’s not worth living, if you don’t want to go out, you’re drinking more alcohol than usual or taking drugs even, if you’re irritable – these are all among the various symptoms you can get if you’re suffering with depression or anxiety,” Dr Hallstrom says.

“It’s important to know that there are stages you go through, and you will come to terms with it” Dr Cosmo Hallstrom

GET SUPPORT If you are experiencing such symptoms, get support. Your GP is a good first contact, or you can look a little further at support groups, either in your local area or online, or helplines. You may be referred for therapy – traditional talking therapies like cognitive behaviour therapy are popular, helping people rationalise their feelings and talk about what they’re going through.

Medication, like anti-depressants, is another option if your doctor feels you’re a good candidate and could benefit.

“Most healthy people cope reasonably well and life carries on with disability,” Dr Hallstrom points out. “It’s devastating, but people recover. You’ve lost something, but your whole life doesn’t stop. It takes time to recover. The important thing is not to stay indoors all day long and decide you’re beyond help. Do things you did before, that you enjoyed doing. It’s important to get out, socialise, keep active, avoid giving up work if you possibly can. Carry on living your life. And things will get better.”

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LIFESTYLE

More than three quarters of young wheelchair users experience problems with public transport*

ACCESSING PUBLIC TRANSPORT Public transport can be a lifeline when it comes to getting around – but with accessibility an issue, how do you make sure your journey runs smoothly? NOVA has the lowdown

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access on public transport services for disabled people, the survey painted a pretty bleak picture.

CHANGES Public transport isn’t perfect – but providers are starting to make changes to improve accessibility. Whether you’re a wheelchair user, visually or hearing impaired or have mobility problems, there are steps you can take to make sure your journey runs smoothly.

First of all, plan ahead. Use the web or call in advance to find out about access at

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EXTRA MILE Quality of service does vary around the country, but some providers are going the extra mile to ensure passengers can access their services. All of the buses in Brighton and Hove’s fleet, for instance, have wheelchair access, and they also have a Taxi Guarantee Scheme – if there are no wheelchair spaces on board, they’ll cover the cost of a taxi to your destination.

Lothian Buses in Edinburgh have made big improvements to their services too, with all drivers trained in disability awareness.

Look out for discounts as well. The Disabled Person’s Railcard (www. disabledpersons-railcard.co.uk) costs £20 for a year, and you and a friend get a third off rail travel across Britain. Local bus providers often have discounts for disabled people or carers so always ask, and if you have a visual impairment, you’ll be entitled to free or discounted travel nationwide.

Whatever your circumstances, getting from A to B doesn’t have to be a logistical nightmare. With a bit of careful planning, asking the right questions and reaching out for help, it can all be plain sailing (or railing, or driving) for your next trip.

* Whizz-Kidz, 2015

rom the morning commute to mini breaks at the opposite end of the country, public transport plays a vital role in keeping Britain moving.

But when you have a disability, hopping on the next bus isn’t always as straightforward as you might like.

A recent survey carried out by WhizzKidz found that more than three quarters of young wheelchair users experience problems with public transport, meaning they can’t travel as independently as they would like to. Part of the charity’s Get On Board campaign, calling for improved

bus stops and train stations. Rail users can check out the National Rail website (www.nationalrail.co.uk) for accessibility info for the country’s stations.

If you’re a smartphone user, more and more handy apps and websites are cropping up to help you plan your journey with access in mind. The Traveline app (free, iOS and Android) is a helpful tool for checking routes and times. Meanwhile Station Master (£2.99, iOS) is a mustdownload for London Underground users.

It’s got access information for all stops on the capital’s network, so you can find stepfree stations – they’ve even measured the gap between the trains and platforms!

Before you travel, call ahead to let staff know you’ll be coming and what your access requirements are. It takes some of the spontaneity out of travel, but it does make sure you won’t be stranded at a bus stop or unable to board a train.

• 8 accessible luxury lakeside lodges in Devon • 5 Caravan Club CL pitches with electric hook up • Well stocked 1.5 acre coarse fishing lake • Heated indoor pool (Seasonal) • Games Room and Free WiFi • Orchard and woodland walk • Dogs welcome

01409 211140 info@blagdonfarm.co.uk www.blagdonfarm.co.uk

Interested in Whisky? not get in touch and take advantage of our expert knowledge and our 170 years experience.

As Scotland’s oldest independent bottler we cherry pick the best casks for bottling and offer fun and informative tastings.

Em ail us to receive our stock list or bring this advert into the shop for a quick lesson (with dram).

172 Canongate, Royal Mile Edinburgh EH8 8BN Tel: 0131 556 5864 Email ch denhead.com

Stay somewhere special..

Award winning, self-catering log cabins with www.wmca denhead.com stunning views of the Derbyshire countryside

Why not get in touch and take advantage of our expert knowledge and our 170 years experience.

As Scotland’s oldest independent bottler we cherry pick the best casks for bottling and offer fun and informative tastings.

Email us to receive our stock list or bring this advert into the shop for a quick lesson (with dram).

• M2 & M3a - stress free, easy level access for wheelchairs • No extras - mobile hoist, profile beds and equipment included • Explore local trails - hire the Boma 7 off-road buggy • Additional care support tailored to your needs • Relax and unwind on our working farm • We welcome children and pets • Help at hand from friendly on site owners

172 Canongate, Royal Mile, Edinburgh, EH8 8BN Tel: 0131 556 5864 Email: chws@wmcadenhead.com

www.wmcadenhead.com

Contact David and Felicity on 01629 540262 www.hoegrangeholidays.co.uk

LIFESTYLE

HOME AND AWAY The highlight of the year for most people is escaping to somewhere where they can completely relax, but if you have extra needs then planning can seem like a monumental task. Luckily, travel isn’t the access nightmare it once was, and there are plenty of destinations, both close to home and overseas, offering fantastic disabled-friendly breaks with accessible transport, accommodation and tourist attractions. Sophie Mead picks out four of the best

BARCELONA

Get more inspiration at www.barcelonaturisme.com

Barcelona is a dynamic city of art and culture, once home to imaginative architect and sculptor Antoni Gaudi whose work can still be seen all over the city. As well as its incredible architecture, it’s also renowned for its fantastic access facilities. To ease mobility, the city has drop kerbs, tactile paving and audible crossing systems. Its long, sandy beach has flat promenades alongside it and many subway stations have lifts. Trams and airport shuttles are adapted too.

One must-visit location is Casa Batallo.

One of Gaudi’s outlandish creations, this eccentrically designed house is visually spectacular. Its tactile environment has plenty of shapes and textures to stimulate the imagination of partially sighted guests.

An audio described script is available and wheelchairs which fit the lift can be borrowed.

The spectacular Sagrada Familia is another creation of Gaudi. The church’s swirling spires and turrets make it look Insurance from A-Z

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like a fairytale invention, dreamed up by a childish imagination. You can observe the magnificent exterior from parks outside and once inside, you can see towering spires supporting a cavernous roof with intricate star and shell-like designs.

There’s a lift to the top of the building where guests can take in incredible views of the city. Queues can be huge so buy your ticket in advance.

For accommodation, Grand Central Hotel (www.grandhotelcentral.com) has four rooms available for people with disabilities which feature roll-in showers and second-to-none service. Ayre Caspe Hotel (www.ayrehoteles.com) has five rooms which are adapted for disabled people and is within walking distance of La Sagrada Familia.

LIFESTYLE

HAVEN HOLIDAYS Call 0333 202 5256 or visit www.haven.com for more information Haven believes that everyone should be able to enjoy a seaside holiday – that’s why they have accessible caravans in their parks UK-wide. Their spacious caravans have wheelchair-friendly adaptations such as wide sliding doors, ramps, and grip handles in the bathroom. As well as these facilities, they’re kitted out with home comforts such as a fridge, cooker and microwave. Some parks also offer glamping options with pre-assembled safari tents, supertents, yurts and geodomes.

As most parks are on the coast, you can go for a walk along the beach, fly a kite, throw a Frisbee and explore rock pools. If the sea’s too chilly, take a dip in one of the heated pools with slides and flumes. There

are plenty of grassy spaces for ball games, with archery, fencing and go karting available too. Want to chill? Indulge in a spa treatment where you can relax and rejuvenate. If you’re hungry after a long day at the beach, parks have plenty of restaurants and bars to keep you fed and watered. By night, the team at Haven host live shows with musicians and dancers for your entertainment too.

The styles of adapted caravans vary, so talk through your needs with the Haven experts to find the most suitable accommodation. Assistance dogs are welcome at all parks.

JERSEY

Plan your Jersey holiday at www.jersey.com Jersey is the largest Channel Island, and has a balmy warm climate and long summer months.

The island’s excellent access facilities make holidaying a breeze for people with extra needs.

Jersey is the perfect place to let the wonders of the natural world and calming seaside scenery chase away the stress and strain of normal life. You can visit beautiful blooming gardens, galleries and seasonal festivals. Jersey is famed for its seafood which you can sample in quaint restaurants across the island. The town of St Hellier has a Victorian

promenade and natural bathing pool to take a dip in the sunshine.

As well as plenty to do, there’s some great accessible accommodation on offer. Maison des Landes (www. maisondeslandes.co.uk) is a specially designed hotel for disabled people and carers, with fantastic access and facilities throughout. The Radisson Blu Waterfront Hotel (www.radissonblu.com/hoteljersey) is a AA four-star hotel, with five designated accessible parking spaces and accessible rooms on the second, third and fourth floors of the hotel.

IBIZA

BOOK A BREAK

Get inspired at www.ibiza.travel The world’s favourite party island isn’t just famous for its nightlife. You can see a real slice of Spanish life at traditional restaurants, explore hippy markets and try out water sports along 100 miles of sundrenched coastline.

If you want to be in amongst the action, head to San Antonio Bay. The Ibiza Mar Hotel (www.thbhotels.com) is 15 minutes from the bay, and has adapted rooms with roll-in showers, shower seating and handrails. San Antonio has bars and clubs stretching all along the bay, and although the West End is steep, there is a flat, wide

path which snakes around the bay. Take your pick of great bars and restaurants including the famous Cafe Mambo and Cafe del Mar. Ibiza Rocks, Space and Amnesia welcome disabled guests, and stewards will help you secure a safe space.

If you’re looking for more independence and relaxation, aparthotel Duquesa Playa (www.duquesaplaya.com) has two-bedroom apartments with adapted facilities situated 200m from Santa Eulária beach and the spectacular yacht marina. Enjoy stunning views of the Mediterranean from a rooftop terrace with a pool which has a hoist. Inside, there’s a wheel-in shower and adapted taxi service if you fancy a day trip to UNESCOprotected Ibiza town. There is also a beautiful palm-lined promenade and plenty of traditional restaurants where you can sample local cuisine.

Sage Traveling www.sagetraveling.com Get detailed access information and organise your dream break or cruise using information based on John Sage’s extensive travels through Europe in a wheelchair.

Disabled Holidays www.disabledholidays.com The UK’s largest specialist travel operator will lend you its expert advice to find you the perfect break to suit your needs.

Disabled Access Holidays www.disabledaccessholidays.com This organisation helps holidaymakers organise mobility equipment hire in their destination both in the UK and worldwide.

They will also talk you through holiday escorts and insurance.

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LIFESTYLE

GRAND DAYS OUT

Disability can present some obstacles when it comes to trips to local attractions, but lots of destinations have excellent access facilities.

We take a look at the best locations MUSEUM OF SCIENCE AND INDUSTRY Manchester

FORT GEORGE Highland

www.chatsworth.org 01246 565 314

www.msimanchester.org.uk 01618 322 244

www.historic-scotland.gov.uk 01667 460 232

Explore the house and grounds at this stunning 17th century mansion owned by the Duke and Duchess of Devonshire.

Scooters and a golf buggy are available to hire.

Manchester’s scientific heritage is brought to life in the oldest passenger railway museum in the world.

Wheelchairs are available for hire.

Follow a scenic road through sandstone tunnels and across moats before arriving at the mightiest artillery fort in Britain.

Built to be impenetrable, it is now accessible for all.

GRIZEDALE FOREST PARK

THE HAMPDEN EXPERIENCE

NATIONAL RAILWAY MUSEUM

www.forestry.gov.uk/grizedale 01229 860 010

www.scottishfootballmuseum.org.uk 0141 616 6139

www.nrm.org.uk 08448 153 139

Immerse yourself in the beauty of the Lake District. This magical woodland has trails dotted with 90 enchanting wooden carvings and has excellent accessibility.

Learn about the notorious rivalries of the beautiful game in Scotland’s largest city.

Visit a collection of impressive locomotives from the age of steam (including the train from Harry Potter!) in a museum with award-winning access facilities.

EUREKA! THE NATIONAL CHILDREN’S MUSEUM Halifax

BRIXWORTH COUNTRY PARK

THE NATIONAL GALLERY

Lake District

Glasgow

Northampton

York

London

www.eureka.org.uk 01422 330 069

www.northamptonshire.gov.uk/parks 01604 883 920

www.nationalgallery.org.uk 02077 472 885

Explore hundreds of interactive and multi sensory exhibitions which inspire the imagination and teach children about themselves and the world around them.

This small but perfectly formed park invites visitors to spot wildlife and explore trails of varying difficulty using wheelchairs, scooters and specialist bikes.

The National Gallery offers sign language talks and also art sessions for those who are blind or partially sighted.

THE CHILL FACTORE

CAERNARFON CASTLE

Manchester

Gwynedd

www.chillfactore.com 0843 596 22 33

www.caernarfon-castle.co.uk 01286 677 617

KELVINGROVE MUSEUM AND ART GALLERY Glasgow www.glasgowlife.org.uk 0141 276 9599

Home to Disability Snowsport UK, you can try your hand at skiing or snowboarding all year round with their cutting edge adaptive equipment.

This sprawling medieval structure is accessible for everyone thanks to a purpose built ramp. Disabled visitors are welcomed free of charge.

These galleries are specially designed to allow wheelchair access, and many staff have been trained in basic British Sign Language. All audio-visual presentations have subtitles.

ROYAL YACHT BRITANNIA Edinburgh

www.royalyachtbritannia.co.uk 0131 555 5566 Discover what life was like aboard a floating royal residence, which is completely accessible. Staff are on hand to assist with any sensory or access requirements.

THINGS TO THINK ABOUT Phone ahead - Check the facilities meet all of your needs. Many places that offer wheelchair and scooter hire require advanced booking.

Talk cost - Always ask about cost – often disabled people or carers get discounted or free entry.

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Parking - Check that your destination has blue badge holder spaces if you need one.

Public transport - The Disabled Person’s Railcard gets you and a friend a third off your rail fares for just £20 per year.

PICS: © Chatsworth House Trust / © Museum of Science and Industry/Chris Foster / © Crown Copyright Historic Scotland / © Forestry Commission/ © National Railway Museum / © Eureka! The National Children’s Museum / © National Gallery London / © Crown copyright (2016) Cadw / © Royal Yacht Britannia

CHATSWORTH HOUSE AND GARDENS Derbyshire

Get into golf Because...

It’s a game for all Learn something new Connects you with others

Drive through Wild Animal Reserves, Boat Trips around Chimp Island, Sea Lion Presentations, Bird of Prey Centre & Displays, Lemur Land, Bug Land, Pets Farm, Elephant Habitat, Adventure Playground with Pirate Ship, Giant Astraglide, Pedal Boats, Flying Fox, Fun Fair, Restaurant, BBQ & Picnic areas. Free Parking.

For information on Seasonal Memberships, Keeper for a Day, Animal Experiences & Encounters, Animal Adoptions & Hawk Walks visit our website.

Open daily: 19th March - 30th October 2016 10am – 5.30pm, last admission 4.30pm

You can get started by taking advantage of the low cost beginner courses on offer across England. Equipment will be provided.

To find a session near you go to: getintogolf.org or call 0800 118 2766

fOlLoW uS oN

nd a l t sco

REVEALING THE SIGHTS, SOUNDS AND STORIES OF THE WORLD’S FAVOURITE GAME IN THE COUNTRY THAT TOOK FOOTBALL TO THE WORLD.

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GUIDED TOURS DAILY From 11am, 7 Days A Week

SUBJECT TO EVENTS

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For more information and bookings contacts us on: 0141 616 6139 or visit www.scottishfootballmuseum.org.uk

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cOoKeRy dEmOs oVeR 400 eXhIbItOrS gArDeN sHoW gArDeNiNg wOrKsHoPs gArDeN s aDvIcE

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@Hampden_museum The Hampden Experience

The Scottish Football Museum Hampden Park, Glasgow G42 9BA Tel: 0141 616 6139 info@scottishfootballmuseum.org.uk www.scottishfootballmuseum.org.uk

LIFESTYLE

For those with a physical disability, access can be an issue – and not just in your local high street. In fact, some of the biggest access challenges are a little closer to home – in your own home, in fact. Stairs, kitchen cabinets, baths and even door handles can become tricky when you can’t get around like you used to. So how do you go about adapting your home? We asked the experts

Making your house a home

I

t’s where the heart is. There’s no place like it. It’s where we belong!

But when you acquire a disability or health condition, the place you call home might not be as accessible as you once thought.

According to the English Housing Survey, 95% of properties in England aren’t accessible enough to meet the accessibility needs of many people – so it’s hardly surprising when people acquire a disability that they find themselves in a situation where they just can’t get around their own home as they’d like to.

“When you acquire a disability, there’s a number of questions you want to ask,” points out David Halliwell, communications officer at social housing provider Habinteg, who specialise in accessible properties.

“How will I be discharged from hospital? What about my job? How will I see friends? Of course, there’s a number of different questions, but the big question will no doubt be about the home that you live in.”

SHORTAGE And, sadly, getting access to housing which meets your needs isn’t as simple as filling in a few forms or heading to your nearest estate agent.

“It is a difficult situation and there is a shortage of accessible homes

across the country,” explains Deborah Stephenson, director of operations at Habinteg. “This is something that we are campaigning on and other organisations are calling for far more accessible homes to be built – for private sale, private rent and social rent.”

Research from the Muscular Dystrophy Campaign showed that 70% of disabled people surveyed had, when applying for social housing through their local authority, been offered a home which wasn’t suited to their needs, and over a third faced financial difficulty trying to adapt their homes.

It’s a pretty depressing situation – but there are steps you can take to either make your home meet your needs or move somewhere

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that does, whether that’s through your local authority and specialist providers like Habinteg or buying or renting somewhere privately.

FUNDING It sounds like a lot of upheaval – but thankfully, support is available. If you want to adapt your current home, funding is available through your local authority to make adaptations to your property if suitable in the form of Disabled Facilities Grants.

As the grants are handled by the local authority, what you get very much depends on, firstly, your needs and secondly, your local authority.

Things could be improving though.

The Government has announced an increase in spending of over £500 million allotted by 2019-20 for the

LIFESTYLE

95% of properties in England aren’t accessible

Disabled Facilities Grant, which aims to fund around 85,000 home adaptations. Good news if your home needs adapting – but how you go about it depends on your situation.

“If you’re a social housing tenant, you can approach your landlord in the first instance. Some like Habinteg will do small or minor adaptations,” Deborah says. “If it’s a major adaptation then this requires an occupational therapy assessment and then an application via your local authority for a DFG grant.

“If the tenant is from a private landlord this can be harder as many private landlords may not agree to major adaptation of their property and so the tenant would need to liaise with the OT and social services and try and get priority status on the waiting list for social housing.

“If the person is a property owner, then the DFG route is also available.

If the property they own cannot be adapted, this is where it gets tricky because many social landlords don’t accept onto waiting lists if the applicant owns a property.”

It’s true that social housing waiting lists can be long and the search for the perfect accessible property on the private market can be laborious, but as both David and Deborah point out, if you get the ball rolling now, you can get what’s best for you.

“The first step, whatever your situation, is to get in touch with your local authority social services team,” adds David. “That would be the way to get an OT assessment and work out what your needs are – that’s the key that’ll get you on the right path.”

To see what can be done to meet your needs, contact your local social services department now. You should feel comfortable, happy and safe in the place you call home – so make sure your voice is heard and get whatever support is available.

If your home is adaptable, here are a few of the ways in which you can make life a little more accessible

EXTENDING If you’ve got a house with a garden, building out to gain a ground-floor extension – perhaps a bedroom or bathroom (or both) – is a good way of bringing things to your level if stairs are an issue.

LIFTS AND STAIR LIFTS Where extending isn’t an option, there are still ways of going up a level in your home – namely through-floor lifts and stair lifts. Space-efficient models are available.

RAMPS If you have steps to your front or back door, installing a ramp can help. The gradual slope will make it more accessible, whether you’re a wheelchair user or you’ve got mobility problems.

WET ROOM If clambering in and out of your bath is an issue, think about remodelling your bathroom as a wet room. A stepfree shower makes it easier to wash, and you can even use a shower chair if you need support.

HAND RAILS For people with mobility issues, handrails are a must in certain points of the home, such as doorways and bathrooms – and they’re fairly cheap and easy to install.

LOWER IT If you’re a wheelchair user, you might find it difficult to access things like locks, counter tops, plugs or light switches – and all of these things can be moved to save you stretching.

EXPLORE TECHNOLOGY

MORE INFORMATION Habinteg www.habinteg.org.uk 0300 365 3100

ADAPT IT

Disabled Facilities Grants www.gov.uk/disabled-facilities-grants

There is a range of IT solutions available to help make tasks in the home easier to manage – for example remote controlled vacuum cleaners and heating, lighting and door opening controlled with a tablet computer.

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LEGAL

Know your rights When you acquire a disability, you have so much to get your head around – and understanding your rights as a disabled person is one area which deserves your attention.

We take a look at the legislation that’s out there to create a more equal society

I

n the eyes of the law, disabled people are seen as a ‘protected’ group, meaning they are entitled to extra support to ensure that they’re not mistreated or discriminated against.

While the law is there, discrimination still happens. A 2008 survey showed that 19% of people with disabilities felt that they had been discriminated against in the workplace, compared to 13% of nondisabled people.

If you understand your rights and responsibilities in work, education, accessing goods and services, housing and beyond, you’re able to challenge decisions and get a more equal chance in life.

The main piece of legislation in the UK which offers this sort of protection is the Equality Act 2010.

KEY FORMS “The Equality Act brings together the nine protected characteristics and defines what disability discrimination is,” explains Philip Connolly, policy and communications manager at Disability Rights UK. “It explains what direct discrimination, indirect discrimination,

failure to make reasonable adjustments and harassment are – the four key forms of discrimination.”

The Equality Act works in tandem with the Human Rights Act 1998 and the United Nations Convention on the Rights of Persons with Disabilities to ensure that disabled people have equal access in all areas of life.

including transport, shops, emergency services and housing. People offering such services have a duty to make reasonable adjustments to meet your needs. If they don’t, this can count as discrimination.

TAKE ACTION

This means that you aren’t refused medical treatment because of your disability, that you can make choices about where you live and how you are supported, that you are protected from violence and abuse and that you can access leisure facilities and live independently, if that’s what you want.

You have the right to equal chances in work, education and public services,

If someone does discriminate against you or harass you because of your disability, you have the right to take legal action against them, either at a criminal or civil level. It’s important that you do report such incidents too – if you don’t, people carry on behaving the way they do.

It’s important to find out what you can about the legal frameworks that are out there – and that those who are breaking the law get punished for their actions. Last year, it was estimated that only one in 30 disability hate crimes were reported to police, meaning thousands of people were getting away with terrible criminal acts.

Get in touch with Disability Rights UK, or head to the Equality and Human Rights Commission website to see how such legal protection can help you get the most out of the opportunities that are open to you.

Equality Advisory and Support Service 0808 800 0082

Equality and Human Rights Commission www.equalityhumanrights.com

19% of people with disabilities felt that they had been discriminated against in the workplace, compared to 13% of nondisabled people

GET SUPPORT Disability Rights UK www.disabilityrightsuk.org

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MOTORING

MAKING WAVs If you’re a wheelchair user, finding a mode of transport that won’t leave you cramped or the owner of a damaged chair can be a struggle. Wheelchair accessible vehicles, or WAVs, could be the answer to your frustrations you’ll get a demonstration of the motors they can offer.

When you meet with convertors, there’s a number of things to take into consideration. Think about the size and weight of your wheelchair, your height when you’re seated, how many people you normally travel with and whether or not you’ll need extra room for transporting equipment – with all of this in mind, you and the convertor can work together to get the motor that meets your needs.

SAFE AND SPACIOUS

CHOICE AND VARIETY

WAVs are converted versions of larger cars.

Typically, seats will be removed to create space, floors lowered to give more headroom, access features included such as ramps or hoists and, most importantly, a method of restraint included to keep the wheelchair user safe as they travel.

WAVs are available through the Motability Scheme, the UK’s affordable car leasing scheme for disabled people (turn to page 34 for more information on how it works), or if you don’t qualify for the Scheme and have the means to purchase your own, you can buy your vehicle privately.

Because there is so much choice and variety in terms of models and conversions, it’s really important that you try before you buy. Wheelchair accessible cars are costly, and whether you’re purchasing your WAV through Motability or by other means, it’s a big commitment. So ask to go out for a spin in a car with similar conversions to what you’re keen to buy to make sure you’re comfortable, safe and happy with everything the car has to offer.

To steer yourself in the right direction, check out the Motability website at www. motability.co.uk for a better idea of what’s on the market. WAVs aren’t for everyone – not all wheelchair users have a WAV, and you might be just as happy travelling in your standard family hatch – but if you feel you do need more space and you would prefer to travel in your chair, it’s definitely worth making enquiries. Get in touch with Motability or a conversion specialist now to see what they can do.

EXPERTS At present, around 25 different vehicles can be converted through Motability, from the Citroen Berlingo to the Volkswagen Transporter. Once you’ve identified your needs, and the sort of car you’d prefer, Motability’s WAV experts will put you in touch with conversion specialists, and

FIND OUT MORE To find out more about purchasing a WAV through the Motability Scheme, head to www.motability.co.uk or call 0300 456 4566.

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PICS COURTESY OF MOTABILITY

T

here’s no denying the fact that the majority of modern motors and most methods of public transport were not designed with wheelchairs in mind – a source of irritation for wheelchair users nationwide.

Which is where wheelchair accessible vehicles, or WAVs, come in. These specially converted motors allow wheelchair users to travel safely from the comfort of their chair, meaning no transfers or storage issues.

MOTORING

W The Motability Scheme

ith a car at your disposal, life becomes that little bit easier.

You can nip out to the shops when you fancy, visit friends with ease, embark on adventures and get – pretty much – anywhere you want without the occassional access restrictions and stresses of public transport.

But owning a car can also be a costly venture. From the car itself to insurance, breakdown cover and running costs, it all mounts up – and when you’re newly disabled and facing new expensive costs to your daily life, running a car just might not seem feasible.

Which is where the Motability Scheme comes in.

Car ownership is an expensive endeavour – but not when you have the Motability Scheme on your side.

We found out more about the UK-wide affordable car leasing scheme, giving disabled people greater independence and choice Insurance from A-Z

34 NOVA ISSUE 1

DATES FOR YOUR DIARY

MOTORING

AFFORDABLE Launched in 1978 by Lord Stirling and Lord Goodman, Motability is the UK’s affordable car leasing scheme for people with disabilities, where you can rent a brand new car for three years using qualifying welfare benefits.

“We talk about it as being a worryfree, all-inclusive motoring package,” says Motability’s Rachael Sweetland. “And that really does mean worry-free. The package has everything you need, from the car itself to insurance, breakdown cover, we’ve got a UK call centre so if you have any troubles at all, you can give us a ring, servicing, maintenance – all that is in the package, and you really don’t have to think of anything else other than putting petrol in your car and hitting the road!”

If you receive either the Higher Rate Mobility Component of Disability Living Allowance, Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment, you’re entitled to sign up for the Scheme.

“There’s no extra credit checks or anything like that, nobody looking at your condition again,” explains Rachael’s colleague Delia Rae. “As long as you or your driver – you can drive yourself or name up to two drivers on the Scheme – checks out as an appropriate driver, you can get onto the Scheme.”

MAJOR MANUFACTURERS Motability work with major manufacturers, from Vauxhall to Ford, to offer competitive prices.

Payment is made up of two components – your weekly rental, which comes from your qualifying benefit, and a one-off Advance Payment on higher spec models to make up the extra cost. Advance Payments tend to come in at about £500, with approximately two-thirds of Motability customers opting to go down this route.

“To find the car that’s right for you, we’ve got a car search tool on our website,”

Rachael explains. “There’s small ones, bigger ones, medium ones, family cars if you’ve got a lot of equipment, and we’ve got quite a big range of wheelchair accessible vehicles for people who want to travel in their chair – they can drive straight into those.

There’s even some that go as far as what we call ‘drive from’ cars, which are quite heavily adapted but they allow you to stay in your wheelchair and drive, as the name suggests, from your wheelchair.

There’s something for everyone.”

Certain adaptations can also be included in your package, such as leftfoot accelerators, if required – make an appointment to attend one of Motability’s Mobility Centres to get assessed and see what’s available, or head to your nearest One Big Day event this summer, where Motability representatives and manufacturers can answer your questions about the Scheme.

SUPPORTED At present, the Scheme has 640,000 car customers and 15,000 people leasing powered wheelchairs and scooters.

Since the Scheme’s launch, 4m cars, scooters and powered wheelchairs have been leased, with 92% of customers coming back to use the Scheme again at the end of their three-year contract – proof that it works.

“For many of our customers, some alternatives are not a real serious option,” Delia points out. “Trains are getting a bit better, but people have got to get to the station in the first place. For our customers, if they’re doing a longer journey, they might drive their car to the station and take the train from there. Having the car gives you that seamless experience. Having a Motability car gives that sense that you’re supported all the way and it’s one less thing to worry about.”

For more information on Motability visit www.motability.co.uk or call 0300 456 4566

Motability One Big Day events

The Big Event Northern Ireland

One Big Day Harrogate

(www.motability.co.uk/onebigday)

Friday 3 and Saturday 4 June 2016

Saturday 13 August 2016

The Big Event Manchester Friday 13 and Saturday 14 May 2016

One Big Day Exeter

One Big Day Peterborough

Saturday 16 July 2016

Saturday 3 September 2016

2016 TOP MODELS Over 2,000 makes and models are available through the Motability Scheme – here’s our pick of the best cars

HYUNDAI i10 The i10 from Hyundai might look dinky, but it’s got a Tardis-style interior – you’ll not believe the size of the boot on this little motor. It’s a smooth, comfortable ride and affordable too, and you get a five-door hatch for your money, meaning no awkward clambering into the back seat.

Available from just £49.50 of your weekly allowance on the Enhanced Rate Mobility Component of PIP with zero Advance Payment.

SKODA OCTAVIA ESTATE Skoda are renowned for their solid cars, and you don’t get much more solid than the Octavia. The estate version gives you that all-important boot space and plenty of leg room.

A comfortable ride, this one is great for both motorway driving and twisting country roads – a good all-rounder. Get it for your total weekly allowance plus £295 Advance Payment.

KIA SPORTAGE Japanese manufacturer Kia are best known for their seven-year guarantee and competitive prices – and those translate to the Motability Scheme. The Sportage looks like a 4x4 but has a more efficient engine than your typical off-roader. Room isn’t the best in the back, but the boot more than makes up for it – there’s 564 litres of space with the rear seats in place. On the Scheme, it starts at £299 Advance Payment plus your total weekly allowance.

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Join us at The Big Event Experience the UK’s largest display of vehicles available on the Motability Scheme at EventCity, Manchester.

Over 100 cars from 28 different manufacturers

Over 40 scooters and powered wheelchairs

TEST DRIVE

Over 45 cars available to test drive including 18 fitted with adaptations

Phoenix Way, off Barton Dock Road, Manchester, M17 8AS

EE Y FR TR EN

Over 35 adapted cars and Wheelchair Accessible Vehicles

EventCity, Manchester

Friday 13 and Saturday 14 May 2016 9am to 4pm

Find out more at motability.co.uk/thebigevent or call 0800 953 7000 Please quote MO711D

Free entry, free parking and a FREE tea or coffee in a fully accessible indoor venue

* To test drive the cars you must bring your full UK driving licence and sign our test drive declaration on the day. Full Terms and Conditions can be found at motability.co.uk/thebigevent. The Big Event is organised and hosted by Motability Operations Limited, which is authorised and regulated by the Financial Conduct Authority.

Advance Payments from: Renault Master £5,565.00 Renault Trafic £4,095.00 Vauxhall Vivaro £5,110.00

Introducing O&H Mobility Vehicles

Find your freedom...

We understand that the right vehicle can totally revolutionise your life by providing independence, comfort and peace of mind. We offer quality converted vehicles from a range of well-known manufacturers including the compact Vauxhall Vivaro, Renault Trafic and Master.

To talk to a member of our experienced team or to book your no obligation vehicle demonstration contact: 0845 600 2218 or visit our website www.oh-mobility.co.uk

Renault Master SWB 2.3dci SL28 110 Business + with lift

REAL LIFE

THE ROAD TO

recovery When Izzy Hussain and her friends touched down in Britain after a girls’ holiday on 1 May last year, the group could never have predicted that the journey home would end with two of the young women suffering spinal cord injuries in a road traffic accident. Just months after the life changing incident, Izzy tells NOVA all about her new way of life and what she’s doing to keep positive and grow in confidence

AS TOLD TO LINDSAY COCHRANE

I

knew after the accident I couldn’t feel my legs, but when they told me I’d badly broken my back, I still didn’t understand I wasn’t going to walk. I was still thinking, ‘I’m in hospital, it’s fine.

They’ll fix me.’ It wasn’t until I started doing my phsyio that I realised. I fractured quite a lot of my upper body – I fractured my neck, my shoulder blade and then I broke the middle part of my back and the bottom of my back. I got a spinal injury at level T6, so I’m paralysed from the waist down.

HARDER Life with a spinal injury makes everything ten times harder. I no longer have the use of my bowels or my bladder. It’s an absolute nightmare. That’s the worst part of the process. Having the last seven months in hospital with different nurses having to do such invasive things – that in itself was

hard to deal with. Now I’m at home, I’ve started to use the Peristeen [anal irrigation system] which I’m still in the early stages with. I’m hoping that will settle and will help me, and be much better for me. I have a lot of spasms as well, which is difficult.

Life with a spinal injury makes everything ten times harder Every day I set myself small goals.

The other day, my mum had been at work all day, so I thought, right, I’m going to have an attempt at making pasta. I cooked a meal for when my mum came home. That was an achievement – I did it all on my own. All of those things – they’re little achievements.

If you set your sights too high, it becomes unrealistic.

HELP AND SUPPORT The Spinal Injuries Association have been amazing throughout my recovery.

They gave me lots of advice when I was having trouble finding accommodation. They helped me with a list of agencies I could contact – they gave me advice on everything really.

They’d say, ‘Try this, you’ll probably need it,’ in terms of equipment and funding. They helped me become aware of what’s out there.

I’m planning to return to work in May, part-time. I’ve got an amazing boss who has been really supportive throughout the whole journey. I’ve put my name down to do some volunteer work for the SIA, and I want to go back to driving as well. But I just need to get on with things – embrace it, go with it and see what happens.

GET SUPPORT The Spinal Injuries Association can offer advice and support for people affected by spinal cord injury.

Find out more at www.spinal.co.uk, or call the free advice line of 0800 980 0501.

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Having a disability doesn’t change the fact that you want to go out to socialise, explore new places, go for a walk in the woods, attend a festival or visit a sports ground, but pastimes may present new challenges in terms of access. Luckily, lots of venues are striving to meet the needs of disabled people, so you can continue with old activities and discover new ones.

Sophie Mead takes a look at some of the best accessible hobbies

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LIFESTYLE

PIC: GBWR/Martin Saych

NIGHTS OUT For most people, maintaining normality means being able to socialise with friends or family in a comfortable environment. If your local pub is no longer an option, there are plenty of establishments which go out of their way to welcome disabled clientele – check out online reviews and call ahead to suss out accessibility.

Revolution, Edinburgh This venue has a spacious bar with plenty of low seating. If you’re peckish, they serve a delicious selection of pub grub such as sticky ribs and curry and if you fancy a boogie after a couple of cocktails, their lift will take you down to the dancefloor where staff can bring drinks to you. All premises in the chain are committed to providing a first class service to clients nationwide, whatever their needs.

SPORTS Having a new disability can make some sports tricky, but with Rio on the horizon, clubs around the country are doing all they can to encourage people to participate.

www.revolution-bars.co.uk 0131 220 5679 Tiger Tiger, Manchester Tiger Tiger is one of Manchester’s biggest clubs, known for its fab parties and themed nights. It offers great access and welcomes people of all abilities to enjoy a night out on the tiles.

Wheelchair Rugby This is a fast and furious sport played by wheelchair users which incorporates elements of rugby, hockey, basketball and volleyball. Teams of four attempt to get their ball over each other’s goal line. Give it a bash!

www.tigertiger.co.uk 0161 385 8080

www.gbwr.org.uk info@gbwr.org.uk 020 8831 7645

Why Not People?

The brainchild of TV presenter Jameela Jamil, Why Not People? is a members club exclusively for people with disabilities – whether you’re a wheelchair user, visually impaired or have mobility problems – where you can get access to fantastic gigs. Offering exclusive events for Why Not People? members and special areas at bigger concerts, Ed Sheeran, Coldplay and Mark Ronson are just some of the names on the horizon this year.

www.whynotpeople.com Jamie’s Italian, Birmingham Although Jamie Oliver might not be there himself, that’ll be the only disappointment at his Brummie restaurant (pictured below). Enjoy the famous chef’s delicious cuisine in a restaurant which is all on one level with plenty of space to move around and friendly, attentive staff.

www.jamiesitalian.com

Athletics It can be daunting trying out new sports but athletics has loads of great adapted activities on offer. Whether you like running, cycling or jumping, there are clubs all over the country that can help introduce you to a sport that suits your interests and ability.

www.efds.co.uk 01509 227 750 Boccia ‘Boh-cha’ is a tactical target sport played by people who have conditions which affect their motor skills. Two teams take turns to throw or roll their balls as close to a jack as possible.

www.bocciaengland.org.uk info@bocciaengland.org.uk 0115 967 8455

SOMETHING DIFFERENT

ON THE WEB

Whether you are a seasoned rider or fancy taking up a new hobby, Clwyd Riding Centre helps people with various impairments enjoy horse riding, carriage riding and vaulting.

Check out able2uk.com for access information on loads of great British festivals.

www.clwydspecialridingcentre.org.uk 01352 770 446

Curve Theatre, Leicester Love live performances? This theatre has excellent access throughout with lifts to all floors and BSL, on-stage captions and audio description available. Carers go free and induction loops are available.

www.curveonline.co.uk 0116 242 3595 PIC: Tom Wren

INCLUSIVE LONDON

Clwyd Riding Centre, Wrexham

Nothing beats seeing your favourite band live in a festival atmosphere! Festivals now offer accessible campsites, friendly staff and sweeping views of the stages for disabled revellers.

Coasteering, Pembrokeshire

EUAN’S GUIDE A review website launched by Euan MacDonald, who has motor neurone disease. It’s an online community where members submit reviews of establishments across the UK. It has been endorsed by none other than Professor Stephen Hawking and helps people feel reassured about access facilities. www.euansguide.com

Festivals

Celtic Quest makes it possible for people to enjoy their coastal adventures exploring cliffs and sea caves next to the ocean. Whether you are deaf, blind, or have mobility or learning difficulties, the organisation will help you have the adventure of a lifetime.

www.celticquestcoasteering.com 01348 881 530 Evetim Apollo, London A spacious accessible area near the stage allows disabled spectators to feel in amongst the crowd at gigs whilst giving them adequate space to feel safe.

A great website which helps people identify accessible places before visiting them. www.inclusivelondon.com

www.eventimapollo.com 0208 563 3800 Insurance from A-Z

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LIFESTYLE

Relationship counsellor Denise Knowles tells NOVA about the various challenges that disability can present in relationships, and what you can do to make sure you and your partner stay on track

LOVE

drugs

one becoming the breadwinner when previously they might have been the homemaker.

“For the person with the disability or illness, it can be coated with a veil of guilt as well,” Denise adds. “Our life has changed because I’ve got this or I’ve become that.

That’s most unhelpful. Acknowledge it.

It is a fact. But it’s a fact that you’re both going to have to live with – and you can.”

Relate’s The Best Medicine report (www.relate.org.uk/thebestmedicine) recommends that the NHS puts more emphasis on the importance of relationships for people living with physical or mental health conditions, to make the journey easier – both for patients and carers. Research has proven that strong relationships help with recovery and managing health issues, so hold onto those around you and don’t give up if things do get tough.

ACCOMMODATE

B

ecoming disabled or developing a long-term health condition impacts on almost every aspect of your life – and it’s our relationships, both romantic and platonic, which perhaps experience the biggest change.

“I think, often, for both people – not just the person with the disability – there’s a massive period of adjustment,” explains Denise Knowles, relationship counsellor with Relate, the UK’s biggest provider of relationship support. “Sometimes, when someone is first diagnosed with something it can be quite shocking for them, because their whole idea of their relationship and their dreams for going forward have now got to undergo some adjustment.”

CHANGE Couples often have to adjust to huge physical, emotional and cognitive changes, both for the disabled person and their partner. Sometimes, one partner will take on caring responsibilities which in itself changes the dynamic of the relationship, or there might be a role reversal, with

It’s important to remember that somebody has developed a disability or has a long-term illness, but they’re not defined by that disability or illness

“It’s important to remember that somebody has developed a disability or has a long-term illness, but they’re not defined by that disability or illness,” Denise advises. “Recognise that the person still exists, and the fact that they have this disability or this illness – think about how you accommodate it. If you’re intolerant of it or resist it, that’s where a lot of the conflict and the sadness and resentment can come about in relationships, which is quite destructive.”

Talking about your feelings – your fears, frustrations and hopes – is really important. Relationship counselling can help with this – a third person to mediate, listen and remain impartial can really help couples to open up, or you can go for support on your own.

“Yes, there is a door closing when you acquire a disability, but a door opens to things that we would never otherwise ever have explored,” Denise points out. “Finding out that there are challenges that we can meet and we can overcome develops a resilience for the couple, and that in itself can be very, very positive.”

GET SUPPORT For relationship support, contact Relate by heading to the website at www.relate.org.uk, or call the free advice line on 0300 100 1234

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LIFESTYLE

PRODUCT ROUNDUP Some of the smartest independent living products on the market

TAP2TAG

If you’ve got complex medical needs, investing in a Tap2Tag medical alert device could be a wise choice. Available as a key fob, wristband or card, you simply set up your profile with your details, including any medications you’re on, allergies, blood group and copies of care documents or medical records, and first responders can access it all in an emergency situation using a smartphone or tablet.

HOPPER

This hands-free carrying device is really useful for anyone whose hands are otherwise occupied by crutches, sticks or a walker. Simply fasten it round your waist and you can load it up with books, remote controls, magazines and even a travel mug.

Tap2Tag (www.tap2tag. me, 0845 5578 336)

The Hopper (www.thehopper.co.uk)

AND FOR THE KIDS… For children with disabilities, from physical to sensory, there’s a huge range of products on the market to make life a little bit easier, both for them and their parents

FLEXZI 3

SPINNING CONE

MERU (www.meru.org.uk)

Rompa (www.rompa. com, 01246 211 777)

The Flexzi 3 from MERU is an extra-strong, triple-stranded gadget support and positioning stand that can be bought with a detachable iPad case. Not just for iPads, it enables secure clamping of gadgets like cameras or phones to wheelchairs, beds, tables and beyond! Available in pink, green and black.

The spinning cone from Rompa is a really fun toy that helps meet the needs of youngsters with sensory processing problems. Movements like spinning can help children with sensory issues feel calmer and safer, so this giant spinning top fits the bill.

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LIFESTYLE

LOOPWHEELS

They said it couldn’t be done, but someone’s gone and reinvented the wheel! Loopwheels are shock-absorbing wheels for wheelchairs, offering enhanced performance and a more comfortable ride for off-road adventures.

Loopwheels (www.loopwheels.com, info@loopwheels.com)

MOTOMED MUVI

Regular daily movement provides many health benefits and MOTOmed movement therapy systems have played a key role in bringing these positive benefits to users at home, NHS hospitals and rehab centres around the UK. The new muvi trains the arms and legs at the same time, reducing therapy effort and leading to more effective training results.

TERN TRAY

The Tern Tray makes showering easier for people with mobility issues. This rotating shower tray, which is operated by a wireless fob, helps you shower independently, makes transferring easier and reduces your chances of slipping.

Medimotion (www.medimotion.co.uk, 01559 384 097, sales@medimotion.co.uk)

Contour Showers (www.theterntray. co.uk, 01606 592 586)

QUODDY BED

FATFRAME

The Quoddy from Centrobed is the bed that grows with your child! As well as adjusting in size, there’s a range of fun designs to choose from, and there are no gaps that could put your child at risk of entrapment too.

Centrobed (www.centrobed. com, 01233 635 353)

JENX MONKEY PRONE STANDER

The Jenx Monkey is a fantastic product for kids, giving a fun and gentle introduction to standing, letting little ones go from upright at 90 degrees right down to 20 degrees prone – great for building tolerance as part of a therapy programme. And it looks cute too. Suitable from nine months to four years.

This chunky gadget frame was designed by mum Alison Nicolson, whose two children have additional support needs. She saw how much her offspring benefited from playing games on her iPad, but she did worry for its safety! This kid-friendly iPad protection system is great for little ones who like playing with the latest gadgets, offering the peace of mind that it won’t shatter.

Fatframe (www.fatframe. co.uk, contact@fatframe. co.uk)

Jiraffe (www.jiraffe.org.uk, 0114 285 3376)

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IN PARTNERSHIP WITH ALLIANZ INSURANCE

EMPLOYMENT

H

ere at Allianz Insurance, we believe it’s important to have a diverse and inclusive workforce. We embrace people’s differences as it helps us to find the best talent. Employing people from different backgrounds and making them feel included is, in our view, a major driving force behind the existing success of our global company.

In 2015, we were granted the Two Ticks accreditation which recognises the good things that we already do in terms of employing and supporting disabled people, while challenging us to improve even further.

We’re now proud to be an official partner of the ParalympicsGB team and the British Paralympic Association. Globally, Allianz was one of the first worldwide partners of the International Paralympic Committee – and Allianz will be supporting more nations’ Paralympic teams at the Rio Games than any other company. These partnerships signal Allianz’s commitment to inclusivity across both its customers and employees – and recognise that Paralympic sport inspires us to create a better world for disabled people.

For our customers, we recently became the first insurer in the UK to offer a secure video relay service to deaf people using British Sign Language (BSL). This enables our deaf customers to make a video call to Allianz using a free link on our website or SignVideo mobile app. Our customers who use BSL can take control of their own policy – rather than talking to us through a friend or family member.

THE INSIDE TRACK ON

ALLIANZ Finding an inclusive employer can be a challenge – but Allianz Insurance has lots of opportunities for people of all abilities in their diverse workforce Insurance from A-Z

LISA TAPLIN

QUALITY ASSESSOR “When I was 16, I was diagnosed with a genetic eye disorder (Retinitis Pigmentosa or RP). It means I have virtually no night vision and severely reduced peripheral vision. I have worked for Allianz for 16 years and my colleagues have always been very supportive – it’s a caring environment to work in. Last year I trekked across the Sahara with 23 other visually impaired and blind people who all have RP. My colleagues at Allianz fully supported me with the various fundraising events.”

ABOUT ALLIANZ INSURANCE Allianz Insurance is one of the largest general insurers in the UK. We’re also part of the Allianz SE Group, one of the leading financial services providers worldwide and the largest property and casualty insurer in the world.

Employing over 5,000 people in the UK in a network of 25 offices (head offices in Guildford and London), with a further 1,100 people based in Trivandrum, India, Allianz offers a wide range of opportunities – from sales and marketing to finance and IT.

WHY WORK IN INSURANCE? Insurance is something that we all hope we’ll never require, but is essential in times of need. If floods damage your car or home, or your family pet gets ill, it makes a huge

DAVID FOX SENIOR CLAIMS HANDLER

“I have had cerebral palsy since birth. It doesn’t really affect my work, since I’m office-based. I joined Allianz in March 2013 as a Claims Handler and I’m now a Senior Claims Handler. Everyone has always been very supportive. I am not treated differently and I have never felt excluded.

The assumption has always seemed to be that I can do things, rather than the other way round!”

EMPLOYMENT

IN PARTNERSHIP WITH ALLIANZ INSURANCE

THE WIDER COMMUNITY

difference knowing you have insurance from a company that will make sure you have the right resources and support when you need it.

In 2014, Allianz was awarded General Insurer of the Decade at the British Insurance Awards. We were recognised for consistent profitable growth, our commitment to training, professionalism in the industry, as well as innovation.

In 2015 alone, we won 15 independent awards, reflecting our commitment to technical expertise and our focus on the customer and our employees.

BENEFITS FOR YOU Whether you’re looking to build on existing qualifications in your chosen field or need a more flexible way to work in a fulfilling role, Allianz has a range of opportunities.

We provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with gold-level accreditation.

From eLearning and formal qualifications through to mentoring and volunteering, there are many ways you can develop throughout your career at Allianz. Topics cover everything from happiness at work, through to lateral thinking and management development.

Allianz also runs industry-leading graduate schemes, including finance, IT, commercial and management.

These combine practical work experience with support to gain relevant external qualifications - such as from the Chartered Insurance Institute.

We are working hard to create a diverse workforce by proactively recruiting and including employees with disabilities.

Allianz cares about the part it plays in its local community. This includes ten voluntary hours of paid leave for employees, company-wide activities to raise money for our selected corporate charity, as well as a range of sponsorship activities.

As the world’s largest motor insurer, road safety is a major global issue for us and we know that road traffic accidents can have a devastating effect on people’s lives. Our employees recently chose The Association of Air Ambulances (AAA) as our corporate charity partner for at least the next three years.

Allianz Park, home of the Saracens Rugby team, is a great hub for people in the community including disabled children and adults. The Allianz sponsored club runs a unique disability sports provision that consists of tailored multi-sport sessions and provides the most beneficial learning and development environment for young people with learning disabilities.

FIND OUT MORE You don’t have to have an insurance background to work at Allianz. We recruit people based on ability, no matter what their background or personal circumstances.

Allianz is committed to making reasonable adjustments as required during the application/interview process and/or once in post.

If you’re interested in joining us, visit the careers section of our website: allianz.co.uk/careers where you can search for vacancies by location and specialism; or allianz.co.uk/graduates for further information about graduate and internship programmes.

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EMPLOYMENT

DISABILITY & EMPLOYMENT Advice and guidance for disabled employees and jobseekers

Christopher Watkins, Disability Consultant at Business Disability Forum, provides expert guidance for businesses, disabled employees and disabled jobseekers when tackling the recruitment system and entering employment

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pplying for a job can be a daunting experience for anyone. Getting to grips with the whole process takes time, energy and resources – not to mention a lot of patience. For disabled jobseekers, the recruitment and interview process can present several barriers – ranging from the physical accessibility of the building itself, to the technical accessibility of an online application or testing system and the manner in which the interview is carried out.

It is important, therefore, that disabled jobseekers are able to pinpoint a disabilitysmart employer, navigate the recruitment system and understand how to access the help and guidance that is available to them.

The same is absolutely true for businesses

MORE INFORMATION Find out more about Business Disability Forum’s work, and the employers they work with, at www.businessdisabilityforum.org.uk.

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EMPLOYMENT

who, in order to access the widest possible talent pool, must ensure their recruitment process is as inclusive as possible and nimble enough to make adjustments where barriers cannot be avoided.

COMMITTED Upon searching for a disability confident employer, there can be signs that may indicate that a particular business is committed to developing employment opportunities for disabled people; they may have won awards and display these on their website, or the best employers often include pages specifically about disability on their recruitment web pages. When looking for new career opportunities, searching the BDF membership list would be a good place to start.

It’s also worth looking for the ‘Two Ticks’ symbol on an organisation’s recruitment page, which illustrates an employer’s commitment to disability and guarantees disabled candidates an

interview if they meet the essential criteria for the role. There are also specialist job boards, like DiversityJobs.co.uk and EvenBreak.co.uk that connect candidates with different characteristics – including disabilities – to employers who want to improve their diversity profile.

IMPORTANT FACTORS Upon securing an interview, there are a number of important factors that disabled applicants and employers should be aware of. Firstly, in the UK, it is unlawful for an employer to ask the interviewee questions about their health or disability prior to offering the job, though they should ask if there is anything the applicant needs to attend and compete fairly in the interview.

This means that while it is entirely up to the applicant whether they share any information regarding their disability, disability-smart employers are unlikely to want to discuss this in any detail until after the job has been offered.

Secondly, if the applicant has a visible disability or chooses to talk about their non-visible disability during the interview, rather than attempt to ‘apologise’ for this by explaining how they have overcome barriers, candidates should focus on the useful experience this has provided. For example, if they are used to coordinating their own care (or that of a friend or relative), this can be used to demonstrate management and organisational skills. If the interviewee has dyslexia, they can talk about the creative skills they have that are linked to this. Applicants should focus on positive qualities and experience rather than feeling like they have to make excuses for their disability.

LEGAL DUTY

For disabled jobseekers, the recruitment and interview process can present several barriers – ranging from physical to technical accessibility

Once the applicant has successfully passed the interview stage and received a job offer, there are a number of elements that they and their employers should keep in mind during the onboarding process. Employers have a legal duty to make workplace adjustments that enable a disabled person to do their job. More importantly, they have clear business reasons for making it as easy as possible for everyone to perform to their full potential. This could really be anything that removes a barrier for a disabled

person, such as adapted equipment and software, flexible working hours, help with travel arrangements or adjusted duties – this will always depend on the demands of the role and the individual’s impairment.

When approaching the workplace adjustments process, it’s important to remember that this is a collaborative, problem solving process, in which both the employee and employer work together to identify barriers and remove them to make things easier for everyone. A good employer does not want to exclude talented and committed people on the basis of their disability any more than the employee/candidate wants to be judged on that basis. By working together, often simple and inexpensive adjustments can make all the difference and benefit both the employee and employer.

In terms of the legal obligations, the way the law is structured makes it impossible to offer a ‘shopping list’ of things an employer needs to do – it is a question of what is ‘reasonable’ (but, crucially, no less than what is reasonable). In practice, what is needed varies as widely as the effect of a disability on an individual; the best employers understand this and can be flexible on this matter.

EXTRA SUPPORT When it comes to the funding of workplace adjustments, there are a number of government-funded schemes available to assist UK businesses. The Access to Work (AtW) programme for example provides financial assistance towards any extra costs of employing someone with a disability.

Because AtW have to do an assessment before agreeing to give funding, the other key benefit is that both the business and the employee can find out about what could be helpful in the workplace (sometimes this can be very useful, particularly for people who have recently acquired a disability or if their job or condition has changed, and they don’t fully know what they need or could benefit from).

Ultimately, for businesses to be the best, they must include the best. This means being aware of the potential barriers within the workplace and having the skills and resources to overcome them so that talented disabled employees can truly flourish.

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CHANGING CAREER PATH When your disability means you can’t do your job any more, where do you turn to for support? We found out more about one programme offering people the chance to restart their career

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f your disability means you have to change career, knowing where to start is a bit of a minefield – but luckily, there’s support out there.

The government’s Work Programme, which is outsourced to a number of public sector, private sector and third sector organisations, helps people looking to get back to work from unemployment. If you’re claiming Jobseeker’s Allowance or Employment and Support Allowance, you might be required to take part in the Work Programme after a certain period of time or, if you’re based in England, you can volunteer to take part.

SPECIALIST SUPPORT

Frances explains. “I just didn’t know what I could do. It’s a test to myself, standing for four hours at a time, and I’m dyslexic too so I needed help with application forms.

So the Jobcentre put me in touch with Papworth Trust.”

Through Papworth Trust, Frances worked with her adviser to identify what route she could take to get back into the workplace.

“I’d been wanting to do something with myself – I just didn’t know what I could do”

The programme will see you work with a specialist employment adviser who will help you recognise your options. They can help out with retraining, advice and identifying opportunities too – so if your previous career isn’t for you, they’ll do what they can to get you ready for a new line of work.

Frances McKay from Corby was referred to Papworth Trust, a leading disability charity, to take part in the Work Programme after a long time out of work.

A former factory worker, Frances could no longer stay on her feet all day because of her arthritis.

“I’d been wanting to do something with myself,”

“As a young girl, I always fancied retail but I didn’t have the opportunity. I thought, I can’t go into a factory and stand up. I’d tried various things, like cleaning.

So I wanted to try retail.”

CONFIDENCE Through the charity, she attended a retail training course and workshops to develop her skills for the sector. As part of it, she attended a practice interview with Poundland – and it went so well that they offered her a job.

By reaching out and getting support, Frances is now happily working and her confidence is growing every day – a situation she didn’t see herself in just six months previously.

“I’m really enjoying being back at work, and getting out the house,” Frances says. “I’ve brought my kids up, so it’s my life now, and I’m really happy to be out of the house. I got the opportunity to get a job, and it’s really changed my life.”

The Work Programme is just one of the employment services offered by Papworth Trust, helping disabled people get into the workplace and thrive. Get in touch now to see how they can help you achieve your career goals.

FIND OUT MORE Papworth Trust www.papworthtrust.org.uk 0800 952 5000

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REAL LIFE

LIFE WITH HIDDEN WOUNDS Having a disability that you can’t see can be hard to explain to others – as Rob Cromey-Hawke knows all too well. The former army captain explains his situation to NOVA

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n 2012, Rob Cromey-Hawke’s life changed forever. A captain in the army’s Royal Engineers, Rob was serving in Afghanistan when the vehicle he was travelling in drove over an improvised explosive device (IED).

He remembers very little of that day – but he’s not your stereotypical injured soldier, as his injuries are ‘invisible’. Rob, from Skipton, experienced injuries to his spinal cord, hearing loss and a traumatic brain injury – he suffers with memory loss, concentration problems, dizziness and light sensitivity as a result

supporting injured servicemen and women and their families. The team at Phoenix House Recovery Centre got him thinking about employment options on Civvy Street and funded a racing wheelchair and recumbent trike to help him keep active and aid his recovery – and he went on to represent Great Britain in both the Invictus Games and Warrior Games.

RECOVERY

personnel and veterans like Rob a wide range of support. He says: “The charity can help in all sorts of ways from offering emotional and social support to more practical needs, such as CV advice and helping find employment.

“To enhance this all-round support, Help for Heroes has introduced a brand new psychological wellbeing service, ‘Hidden Wounds’. The service supports veterans of any conflict and Armed Forces families living with common mental health problems, such as excessive worry, stress or low mood.”

With encouragement from charities like Help for Heroes and Headway, Rob is now back at work, working in business development in the third sector, and he’s branching into motivational speaking too.

“No matter what happens in life, with the right mentality and, more importantly, the right support, most things can be achieved,” Rob adds.

“Having that support network is what I think has taught me that I can achieve a lot more by doing less but with the right people around me.”

Mo Usman, Head of Recovery North based at Phoenix House, said Help for Heroes offers wounded, injured and sick serving

Find out more about Help for Heroes at www.helpforheroes.org.uk.

To have physical injuries that you can’t show made things really difficult

DIFFICULTY “I have difficulty finding words, and I have no concept of time, so I live my life by my iPad and my phone, with alarms and notes,” Rob explains. “I suffer a lot of back pain and spasms from the back injury, my feet are numb a lot of the time, and my legs tend to give way.

“With a lot of people, when you say, ‘I’ve got invisible injuries,’ they make the direct assumption that it’s mental health. So to have physical injuries that you can’t show made things really difficult.”

Early in the recovery process, Rob was referred to Help for Heroes, the charity

Earlier this year, Rob helped establish a Headway group for servicepeople with brain injuries. “I went to a non-Forces Headway group for one session and thought, ‘I don’t think I’m understood here,’” he says. “But when you get a group of service people, the barriers break down, because you have that shared experience.”

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