Bookstore

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BOOKSTORE

DCC BOOKSTORE - REFUND POLICY

The Bookstore will allow refunds for purchases if the following conditions are met: Receipts are required for state audit purposes on all purchases. If a receipt is lost or otherwise unavailable then some other proof of purchase is necessary (i.e. cancelled check, bank statement). The Bookstore is not responsible for lost, destroyed, or misplaced receipts. There is a $5.00 fee for all receipt look ups.

Refunds on purchases made by credit or debit card will be credited to the credit or debit card. When financial aid pays for students’ books (i.e., Pell Grant, Trade Act, Foundation scholarship, etc.) the corresponding financial aid account will be credited. All other refunds are made by check and mailed within two to three weeks of return. No cash refunds can be given at any time.

New books and related materials must be returned in new, resalable condition. Books with highlighting, water damage or missing pages will not be accepted for return. If books were purchased from our website and shipped to the customer, the shipping cost is non-refundable. Access codes must be sealed and unused. (Exposed codes are assumed to have been used). Shrink-wrapped books with multiple components cannot be returned with missing pieces.

DCC BOOKSTORE - RETURN POLICY

Textbooks may be returned for a full refund up until the last day to withdraw with full tuition refund for each semester as posted in the College’s published semester class listing. That date is also printed on Bookstore receipts during the current semester and is emailed to students as a reminder. Books purchased for one (1) credit classes and obtained at times other than the beginning of a semester can be returned for a full refund up until the day that class begins. Any books returned after the dates mentioned above will be refunded at a percentage of cost that is determined by the Bookstore manager, if any.

Rented textbooks must be returned to the Bookstore by the scheduled return date listed on the students’ copy of the printed receipt. Students who have not returned books by the scheduled return date will be charged the full amount of the textbook plus any additional fees.

General books such as trade paperbacks, hardcover fiction, and non-fiction may be returned up to five (5) business days after purchase for a full refund. Books must be in new, resalable condition.

Refunds on calculators and electronic items are not available. Defective items will be replaced up to thirty (30) days of the original purchase. Merchandise must be returned with its carton, related product material (i.e. instructions, warranty, etc.) and the dated sales receipt. Defective merchandise held for more than thirty (30) days will be processed according to the manufacturers’ instructions.

There is no refund from the Bookstore on laptop computers. Laptops found to be defective must be replaced or repaired according to the manufacturer’s warranty instructions.

All other merchandise purchased from the DCC Bookstore is non-refundable.