DCC Your Guide to Council Services 2018

Your guide to

Council Services

2018

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durham.gov.uk

Welcome

Your guide to council services provides a simple to understand, comprehensive guide of all the services available to you. You’ll find a short description of each service together with details such as service features and contact information.

You’ll also find information on Area Action Partnerships, including their location in your local community along with the best way to contact your local councillor.

We hope you find this guide useful and don’t forget to keep your copy for future reference.

Inside...

Pages 24-25 Care and support for adults

Pages 4-5 Benefits, welfare and support Pages 12-14 Waste and recycling

Pages 32-33 Libraries, history and heritage

Pages 16-17 Schools

Page 40-42 Have your say Pages 18-20 Children and families

Pages 6-7 Roads and travel

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Page 15 Births, deaths, marriages and civil partnerships

Pages 22-23 Healthy living

Pages 44-47 How to contact your councillor Pages 28-30 Leisure centres and sport

Stay in touch You can get the latest news about council services by following us on social media, just search for Durham County Council. @DurhamCouncil /durhamcouncil linkedin.com/company/ durham-county-council /DurhamCouncil

Save Savetime time do doititonline online

/durham_county_council

Report Report Apply Apply Book Pay Pay Comment Comment Whether you Book wish to report a problem,

Contact us durham.gov.uk 03000 26 0000 8.30am-5pm (Monday - Thursday) 8.30am-4.30pm (Friday) Text messaging service If you’re unable to use our services online or contact us by telephone, you can send us a text message. Please start your message with the word INFO and send to 07797 870192.

Please ask us if you would like this document summarised in another language or format.

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durhamcountynews@durham.gov.uk

pay a bill, apply for a service or find out about planning applications near you, the quickest way is to do it online. durham.gov.uk/doitonline

Tell us what you think of our services?

To make a suggestion or to thank us: durham.gov.uk/compliments If we get it wrong: durham.gov.uk/complaints 03000 269 007

When you have finished with this guide, please recycle it.

This guide costs 14p a copy. It is written and designed

by Durham County Council, printed by Acorn Web Offset Ltd and distributed by The National Leaflet Company and Royal Mail.

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Benefits, welfare and support Council tax

Universal Credit

Pay your council tax online, by direct debit or through our automated payment line. durham.gov.uk/counciltax 03000 26 0000 Automated payment line: 0300 456 2771

To make a claim for Universal Credit, please visit www.gov.uk/universalcredit. If you need any further information and assistance with making your claim. durham.gov.uk/universalcredit 03000 26 0000

Housing benefit If you’re on a low income you could get help to pay your rent. durham.gov.uk/housingbenefit 03000 26 0000

Reporting housing benefit fraud Benefit fraud costs all taxpayers. If you suspect someone of fraud, report it anonymously. durham.gov.uk/benefitfraud

Welfare rights advice The Welfare Rights Service can give you advice and information on benefits including Universal Credit and tax credits, checking you’re getting the right amount and advising what might happen if your circumstances change. We can offer to act on your behalf or represent you at an appeal hearing. durham.gov.uk/welfarerights 03000 268 968 4

Welfare assistance scheme Our welfare assistance scheme helps you get short term support, or help to live on your own - when you need it. durham.gov.uk/welfareassistance 03000 267 900

Council tax reduction scheme If you’re on a low income you could get help to pay your council tax. durham.gov.uk/ counciltaxreduction 03000 26 2000

Reporting council tax fraud If you suspect council tax reduction fraud, single person discount fraud, or any other fraud against the council, report it to us. durham.gov.uk/counciltax 03000 266 745

Asylum and immigration If you are from another country and want legal residence in the UK, visit ind.homeoffice.gov.uk For housing difficulties please see page 8.

Advice in County Durham Find out where you can access local support and advice on a range of local issues. adviceincountydurham.org.uk

Loan sharks Report loan sharks in confidence. durham.gov.uk/loansharks 0300 555 2222

Durham Savers Helping people from Durham to create their own financial safety net. We help local businesses set up salary savings schemes for their staff and support schools to start school ‘banks’ so that young people understand money, debt and credit. durham.gov.uk/durhamsavers

Credit Unions The NE First Credit Union and Prince Bishops Community Bank Credit Union are non-profit making co-operatives that offer savings and loan services and exist solely to benefit their members.

They also offer schemes to purchase furniture and white goods by weekly payments.

NE First Credit Union 03300 553 666 nefirstcu.co.uk Prince Bishops Credit Union 01207 232 351 pbcb.org.uk

Citizens Advice Free and independent help to resolve legal, money and other problems or get advice on benefits and tax credits. adviceguide.org.uk 0344 411 1444

Gypsy, Roma, Traveller Service We welcome different cultures within County Durham and work with a range of partners and agencies to promote the contribution that Gypsies, Roma and Travellers make to society. durham.gov.uk/travellers 03000 26 0000 5

Roads and travel Blue Badge scheme A national scheme enabling people with severe mobility problems, walking difficulties or severe sight impairments to park close to their destinations. durham.gov.uk/bluebadge 03000 269 425

Concessionary passes You can get a bus pass when you reach the State Pension age - this age has changed, depending on your birthday. People with qualifying disabilities can get a pass at any age. durham.gov.uk/buspass 03000 268 667

Park and Ride A direct bus service runs every ten minutes Monday to Saturday 7am-7pm to Durham city centre from our three park and ride sites (Belmont, Sniperley and Howlands). From as little as ÂŁ1.70 per person you get parking, unlimited daily travel into the city centre and free use of the cathedral bus. durham.gov.uk/parkandride 6

Public transport For information and journey planning advice visit durham.gov.uk/publictransport or travelinenortheast.info

Cycling Whether you’re a new cyclist or a seasoned pro, you cycle to work or purely for pleasure, you prefer road or off-road, find all the information and resources you need to know. durham.gov.uk/cycling

Travel Response Centre Phone us to book our dial a ride Link2 and Access Bus services.

03000 269 999 Access Bus The Access Bus service provides people who have limited mobility or are unable to use mainstream public transport with a door-to-door transport service to popular shopping and leisure destinations.

Link2 Our Link2 bus service is a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus or where they are unable to access mainstream public transport due to mobility issues.

We look after 2,300 miles of roads, 2,112 miles of footways and more than 80,000 street lights and illuminated signs in County Durham.

Bridge Card Scheme If you travel on the bus alone but struggle because of your age, a disability or illness, or just lack confidence, carrying a Bridge Card can help.

03000 268 667

Highways and street lighting For problems with roads, pavements, street lights, traffic signals or road drains in County Durham or if you have a query about highway licences and permits. durham.gov.uk/streetlights 03000 26 0000

Winter service information To report a pothole, request a salt bin refill (number on the top/side of bin required) or request sandbags. durham.gov.uk/winterinfo 03000 26 0000 Keep up to date with weather and gritting information on social media. /durhamcouncil @DurhamCouncil #twittergritterNE

MOT testing We offer an MOT testing service to the public (vehicle classes four, five and seven). Call one of our test centres to book.

Annfield Plain: 03000 265 638 Chilton: 03000 266 247 Meadowfield: 03000 269 342 Peterlee: 03000 264 100 We also provide MOT tests for a range of vehicles including those owned by businesses. durham.gov.uk/MOT 7

Housing Housing difficulties Housing Solutions provides a range of services to assist people who are homeless, threatened with homelessness or experiencing financial difficulties. It is important you seek advice before a problem becomes a crisis so we can prevent homelessness. We have a number of ways we can help you to improve your situation. This may prevent you from losing your home or help you find suitable and affordable alternative accommodation. durham.gov.uk/housingsolutions 03000 268 000 Out of Hours Service (for emergency homelessness) 01388 722 538

Private landlords We provide help and advice on a wide range of housing-related questions to both tenants and landlords. durham.gov.uk/ privatelandlords 03000 268 000

Home Improvement Agency (HIA)

Empty homes We provide support and assistance to owners of empty properties. durham.gov.uk/emptyhomes 03000 268 000 8

Our HIA is a not for profit organisation. It helps homeowners or private sector tenants who are elderly, disabled or on low incomes to repair, maintain or adapt their homes. durham.gov.uk/ homeimprovementagency 03000 268 000

Housing regeneration Contact us for details of partnerships, policies and plans which shape our approach to improving private sector housing in County Durham including housing availability and living standards. durham.gov.uk/housingregeneration 03000 268 000

Gypsy, Roma, Traveller sites We have six permanent traveller sites in County Durham. More information on our Gypsy, Roma, Traveller sites is available online. durham.gov.uk/GRTsites 03000 264 932

Warm homes If you live in a household where you struggle to pay your monthly energy bills or keep your home warm enough, you may be entitled to help. durham.gov.uk/warmhomes 03000 268 000

Affordable housing An affordable house is a house that you rent or buy, below the current market value. There are a number of rent and buy options available for affordable housing. durham.gov.uk/ affordablehousing 03000 265 263

Durham Key Options Durham Key Options is a partnership between Durham County Council and the following landlords who advertise their properties through the scheme: Dale & Valley Homes 0800 083 0333 Durham City Homes 0800 068 0013 East Durham Homes 0800 032 0835 Karbon 1 (formerly Cestria Housing) 0191 385 1900 Karbon 2 (formerly Derwentside Homes) 01207 521 100 livin 0800 587 4538 North Star Housing 03000 11 00 11 durhamkeyoptions.co.uk

Our Housing Solutions service provide housing advice to around 10,000 people each year.

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Planning and building control

Planning applications We make decisions on applications and provide planning approval. We also provide useful information about the planning process. You can make a planning application online or view current applications. durham.gov.uk/planning 03000 262 830

Planning, housing, economic development and transport policy, including Local and Neighbourhood Plans For information on the County Durham Plan, neighbourhood plans and council policy relating to planning, housing, economic development and transport. durham.gov.uk/cdp 03000 263 967

Building control We undertake plan examinations, site inspections, dangerous structure assessments and issue demolition notices.

You can also submit a building control application online. durham.gov.uk/buildingcontrol 03000 262 832

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Design and building conservation We provide advice on listed buildings, conservation areas, heritage at risk, development proposals, environment awards and Heritage Open Days. durham.gov.uk/conservation 03000 267 146

Crime and community safety Anti-social behaviour If you are experiencing anti-social behaviour which is causing you and your family distress, you can report it online or by phone. durham.gov.uk/asb 03000 26 0000 For problems that require emergency assistance, call the police on 999.

Hate crime Targeting people because of their race, religion, sexual orientation, disability or gender is a crime.

Everyone has the right to live free from fear. durham.gov.uk/hatecrime Call 101

Trading standards Report rogue traders, the sale of counterfeit goods, unsafe products and underage sales of alcohol and tobacco to trading standards. advice.org.uk Citizens Advice consumer helpline 03454 04 05 06

Food hygiene Eating out? Check out the food hygiene rating of food premises online. We carry out regular food safety and hygiene checks ensuring premises are safe and clean. Contact us if you have concerns about a business. durham.gov.uk/foodhygienerating 03000 261 016

Neighbourhood wardens Wardens patrol local areas to tackle environmental problems and reduce anti-social behaviour and the fear of crime. They can issue fixed penalty notices for crimes such as littering, fly-tipping, dog fouling, stray dogs and graffiti. durham.gov.uk/ neighbourhoodwardens 03000 26 0000

Tattooists: reporting concerns We’re responsible for registering all tattooists and body-piercers. If you have concerns about someone who’s offering these services contact us. durham.gov.uk/tattooists 03000 261 016 For domestic abuse and outreach services please see page 23.

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Waste and recycling

Garden waste collections Find out if your property is eligible for garden waste collections and to sign up to the service. Apply online. durham.gov.uk/gardenwaste 03000 26 0000

Assisted collections

Rubbish and recycling collections We collect rubbish and recycling from households in County Durham on alternate weeks. One week we empty the rubbish bin and the following week we empty the recycling bin and box. To find out your collection day enter your house number and postcode into the ‘My Durham’ section on our website. You can also report a missed bin collection online. durham.gov.uk/recycling 03000 26 0000 12

If you have difficulty getting your household bin to its collection point, and you meet certain criteria, we can help you. durham.gov.uk/assistedcollections 03000 26 0000

Bulky waste collections We collect bulky waste items, such as furniture and white goods. There is a charge for this service. Book online. durham.gov.uk/bulkywaste 03000 26 0000 For pest control please see page 27.

Recycling facilities You can recycle your household waste at our Household Waste Recycling Centres (HWRCs).

Please separate your waste according to the material and place your items into the correct recycling container at the sites. durham.gov.uk/hwrc Sites open every day Summer: 9am - 6pm Winter: 9am - 3.30pm Recycling centre

Address

Annfield Plain

Morrison Busty Industrial Estate, Annfield Plain DH9 7XW

Heighington

Heighington Lane, Newton Aycliffe DL5 6AP

Middleton-in-Teesdale Highways Depot off B6277, Middleton-in-Teesdale DL12 0NG Potterhouse Lane

Potterhouse Lane, Pity Me, Durham DH1 5RL

Romanway

Romanway Industrial Estate, Tindale Crescent, Bishop Auckland DL14 9AW

Seaham

Strangford Road, Seaham SR7 8QE

Tudhoe

Tudhoe Industrial Estate, Spennymoor DL16 6TL

Sites open every day except Friday Summer: Mon to Thurs 10am - 4pm, weekends and bank holidays 9am - 6pm Winter: Mon to Thurs 10am - 4pm, weekends and bank holidays 9am - 3.30pm Recycling centre

Address

Coxhoe

Coxhoe Quarry DH6 4RT

Horden

B1283 Sunderland Road, Peterlee SR8 3SX

Thornley

Thornley Crossings Industrial Estate, Salters Lane, Shotton Colliery DH6 2QA

Sites open Saturday, Sunday and bank holidays only Summer: 9am - 6pm* Winter: 9am - 3.30pm Recycling centre

Address

Hett Hills

B6313 Chester-le-Street to Craghead, Chester-le-Street DH2 3JX

Stainton Grove

Barnard Castle DL12 8UH

Site open alternate Saturdays (10 February - 25 August 2018).

Summer: 9am - 12noon Winter and 2019: Subject to review. Please see durham.gov.uk/hwrc for up-to-date information Recycling centre

Address

Frosterley

Opposite Sherburn Stone Quarry, off A689, Frosterley

For important information on waste permits please see page 14.

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Waste permits If you are visiting the recycling centres with a van, pick-up vehicle, minibus or towing a trailer, you will need to contact us for a free waste permit beforehand. Apply online. durham.gov.uk/householdpermit 03000 26 0000

Lost or stolen bins There is a charge to replace lost or stolen bins. Order online. durham.gov.uk/bins 03000 26 0000

Furniture reuse schemes If your unwanted furniture or household items are too good to throw away, contact one of the county’s reuse charities. durham.gov.uk/reuse 03000 26 0000

Trade waste We offer a trade waste collection service to businesses in the county, with a number of collection options.

Contact us for a quote. durham.gov.uk/commercialwaste 03000 262 660 14

Top tips to help you to

Recycling bin: 3 Food tins, drink cans, aerosols, foil, plastic bottles, pots (e.g. yoghurt), tubs (e.g. margarine) and trays (e.g. fruit), paper, cardboard, drink cartons 3 Rinse and squash recycling 3 Put recycling loose inside your recycling bin. Don’t bag it 3 Keep recycling clean and dry - free from food waste, pet waste and nappies.

Rubbish bin: 3 Food waste 3 Pet waste 3 Nappies 3 Polystyrene 3 Black plastic bags/black plastic food trays 3 Used kitchen roll or wipes 3 Polythene, e.g. fruit/vegetable wrap/bags 3 Cellophane, e.g. chocolate box wrapping 3 Broken glass.

Glass box: 3 Rinsed glass bottles and jars – all shapes and colours 3 No broken glass – wrap in kitchen roll and put in your rubbish bin.

Find more tips to ‘Bin it right’ at: durham.gov.uk/whatgoeswhere

Births, deaths, marriages and civil partnerships Register offices To register births, deaths, marriages and civil partnerships make an appointment at your local register office Monday to Friday. All appointments must be booked in advance. We have nine register offices throughout the county and further details are available online. durham.gov.uk/registeroffices 03000 26 6000 Aykley Heads House

Consett

(the designated headquarters for the service)

Crook

Barnard Castle

Seaham

Bishop Auckland

Stanhope

Chester-le-Street

Stanley

Bereavement services Contact us to pre-purchase a grave plot in council-owned cemeteries.

We also offer a plot selection service and advice to people trying to trace family members who may be buried in council-owned cemeteries.

03000 26 0000 Contact town and parish councils direct for cemeteries owned by them.

Crematoriums There are two council-run crematoriums in County Durham.

Replacement certificates

Central Durham Crematorium, Durham City durhamcrem.co.uk 0191 384 8677

You can order replacement birth, death, marriage and civil partnership certificates online. durham.gov.uk/registrars 03000 26 6000

Mountsett Crematorium, Dipton durham.gov.uk/mountsettcrem 01207 570 255 15

School exclusions and secondary transfers

Schools School admissions When it comes to applying for a school place - the easiest way is to do it online through our parent portal. You can also print off an application form and send it to us. durham.gov.uk/schooladmissions 03000 265 896

School closures When a school has to close at short notice due to bad weather or problems with heating we’ll tweet it @Durhamcouncil. Information is also published on our website. durham.gov.uk/schoolclosures

Grants for school shoes and coats A grant is available for parents/guardians (who meet the criteria) towards school coats and shoes. durham.gov.uk/schoolbenevolentfund 01388 772 906

If your child has been excluded you may need further guidance. Contact the School Places and Admissions Team for advice. durham.gov.uk/schoolexclusion 03000 265 905

School governors If you can bring energy, experience and fresh ideas to support our schools, why not become a school governor? durham.gov.uk/schoolgovernors 03000 265 704/5

School information For useful information and contact details on our schools. durham.gov.uk/schools

School holidays Find details of school holidays and additional teacher training days online. durham.gov.uk/schoolholidays

School crossing patrols We provide school crossing patrols in various locations across the county where children frequently need to cross the road on their way to school or where there may be higher volumes of traffic. durham.gov.uk/ schoolcrossingpatrol 03000 268 175

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School transport Some schools operate ‘walking buses’ and ‘park and stride’ initiatives - find out more from your school. We also provide free home to school transport to families that are entitled. durham.gov.uk/schooltransport 03000 264 444

International education Road safety education We provide road safety education and training in schools and colleges, including Bikeability cycle training, child pedestrian training and the Junior Road Safety Officer Scheme. durham.gov.uk/roadsafety 03000 268 167 or 03000 268 171

We encourage schools and youth organisations to set up links with partners across the world to help our young people understand what it means to be part of a global community. durham.gov.uk/international

Free school meals All children in reception, year one and year two are entitled to a free school meal under the Universal Infant Free School Meals scheme.

However, it’s still important that you complete an application form as the school receives additional funding for those who are in receipt of certain benefits.

For older children, if you receive certain benefits your child may still be eligible for free school meals and additional help. Contact your child’s school or our School Meals Team. durham.gov.uk/freeschoolmeals 03000 268 002

Durham Music Service Durham Music Service is one of the country’s biggest music education hubs providing musical opportunities for 14,000 pupils from over 340 schools.

Over 30 musical ensembles including a range of orchestras, choirs, wind and brass bands as well as percussion, strings and special school ensembles. durham.gov.uk/durhammusicservice 03000 262 368 For children and families please see page 18.

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Children and families

Adoption Adoption is a lifelong commitment where a child who cannot live with the birth family lives permanently with the adopter. If you are thinking about adoption, get in touch. durham.gov.uk/adoption 03000 269 400

Private fostering

Thinking about fostering a child? We can provide the advice, support and training you need. Give us a call. durham.gov.uk/fostering 03000 269 400

If you have been looking after someone else’s child, or someone else has been looking after your child for 28 days or more, this is classed as private fostering and the law says you must notify us about the arrangement. durham.gov.uk/privatefostering 03000 26 79 79

Foster Xtra

Supported lodgings

Fostering

Foster Xtra is a specialist type of fostering, for children who need extra help to live as part of a family. These children may be struggling to cope with difficult times in their life and need special foster carers to give them extra support and understanding. durham.gov.uk/fosterxtra 03000 269 400 18

Durham Supported Lodgings Scheme provides accommodation and emergency placements for young people leaving care and vulnerable young people aged 16+ and adults. durham.gov.uk/supportedlodgings 03000 262 272

One Point

Keeping children safe First Contact brings together children’s services staff with partners such as Durham Constabulary and health services. If you have concerns about the welfare of a child or young person who lives in County Durham call First Contact. A duty officer is available outside of normal office hours in an emergency. durham.gov.uk/firstcontact 03000 26 79 79

County Durham Youth Offending Services We work with young people aged 10-17 and their families to prevent re-offending. We supervise court orders and youth cautions used as an alternative to going to court. We also support victims of youth crime. durham.gov.uk/cdyos 03000 265 918

The One Point service brings our staff together with the NHS to provide early help and support for children and young people from 0-19 years (25 years if the child has a disability), and their families. durham.gov.uk/onepoint 03000 261 111

Families Information Service FIS provides free and impartial information for families about childcare, family support, activities and more. We also have a Local Offer section for families with 0-25 year olds who have special educational needs and disabilities. countydurhamfamilies.info 03000 26 99 95

Children and Young People’s Network All councils must keep a register of children and young people up to the age of 25 with a special education need or disability. In County Durham, we call this the Children and Young People’s Network. It helps us to better plan what services are needed and in what areas. durham.gov.uk/cypn 03000 265 792

Breastfeeding More information on breastfeeding and breastfeeding friendly venues is available online. durham.gov.uk/breastfeedingfriendly 19

Free play and learn for two and three year olds

Young carers

Some two and three year olds may be entitled to free ‘play and learn’ sessions at a nursery, playgroup, school or with a childminder. durham.gov.uk/playandlearn 03000 268 913

If you’re under 18 and look after a relative who can’t manage without your help, you might be a young carer. Find out about the help and support available. durhamcarers.info The Bridge Young Carers Service 0191 383 2520

Help for teens For young people aged 13-19 across County Durham. We hold up-to-date information and advice to support career planning and preparation for education, employment or training. Download factsheets on career areas or to help you write CVs, complete application forms and prepare for interviews.

Help4teens.co.uk 03000 261 111 For DurhamWorks please see page 21.

Special Educational Needs and Disability (SEND) Information Advice and Support Service Confidential, impartial support and advice for parents, carers, children and young people (up to 25 years) in relation to SEND. durhamsendiass.info 0191 587 3541 20

Thirty hours free childcare All three and four year olds in England are entitled to free, part-time early learning, care and development. durham.gov.uk/3and4yearplaces 03000 268 913

Local Offer The Local Offer has a wide range of information for families of children and young people with special educational needs and disabilities including services that may help you or your child as they progress from birth to the age of 25. countydurhamfamilies.info/localoffer 03000 269 995

Adult learning and employability Adult Learning and Skills Service Our Adult Learning and Skills Service provides adult learning courses in County Durham.

Working closely with a range of organisations, we have the right courses in the right areas to support you into work, other learning and volunteering. durham.gov.uk/adultlearning 03000 266 115

DurhamWorks Our dedicated programme for young people aged 16-24 living in County Durham who are not in education, employment or training.

This project runs until 31 July 2018. durhamworks.info 03000 262 930

Employability Mentoring Project

Durham Employment and Skills We offer workforce development and training services to help your business thrive. We can help you back into work and to improve your career by gaining the skills that local businesses really need. durham.gov.uk/des 03000 266 644

If you live in certain areas in County Durham the Employability Mentoring Project can help you get back into work quickly or even help you to start your own business. durham.gov.uk/employability 03000 262 383

DurhamWorks has supported

over 4,000 young people to become work ready.

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Healthy living

Growing Healthy County Durham The Growing Healthy Team works in local communities to support the emotional and physical health and wellbeing of families, children and young people across County Durham. hdft.nhs.uk 03000 263 538

NHS Health Check Are you aged 40-74? Find out your risk of developing heart disease, stroke, type 2 diabetes or kidney disease with an NHS Health Check.

To get personalised advice, visit your GP. Text ‘healthcheck’ to 66777

Wellbeing for Life The Wellbeing for Life service offers support to help you be happier and healthier and become more involved in your community.

Smokefreelife County Durham A free stop smoking service supporting County Durham residents to give up the habit and lead a healthier smokefree life. smokefreelifecountydurham.co.uk Text QUIT to 66777 0800 772 0565

wellbeingforlife.net 0800 876 6887

For leisure centres and sport see page 28-30. For parks and outdoors please see page 36-37.

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Health support services HIV support for adults Social Care Direct can provide information on how we can help you. durham.gov.uk/hivsupport 03000 26 79 79

Domestic abuse and outreach services County Durham drug and alcohol recovery services Providing substance misuse services for adults, young people and families across County Durham.

All self-referrals are welcome. durham.gov.uk/alcohol 03000 266 666

Outreach and refuge services are available across the county provided

by Harbour Support Services to support victims of domestic abuse.

Harbour Support Services are a specialist domestic abuse service who can help people who live in County Durham. durham.gov.uk/domesticabuse 03000 20 25 25

Contraception and sexual health Testing and treatment services for sexually transmitted infections, sexual health and contraception at your local hospital. cddft.nhs.uk search for ‘GUM.’ For contraceptive advice, pregnancy testing and infection testing in the local community, call the County Durham and Darlington Sexual Health Services central booking line Mon-Fri 9am-5pm.

0191 372 8700

Our stop smoking service

supported 2,841 people to stop smoking over the past year.* *based on 2016/17 figures

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Care and support for adults Locate If you live in County Durham and think you need care and support, your first step should be to visit our Locate website. Locate hosts a range of information and advice, including details of organisations that help you live as independently as possible. If you have difficulty using the internet, ask a carer, friend or relative to help you.

You can also take advantage of free computer access at your local customer access point or library although booking is advisable. durhamlocate.org.uk

Social Care Direct If you can’t access Locate you can speak to a social care worker at Social Care Direct. Social Care Direct can provide advice and information and guide you to organisations that can help you live independently. It can also take referrals for a care and support assessment if appropriate. durham.gov.uk/socialcaredirect scd@durham.gov.uk SMS text message 07786 027 280 03000 26 79 79 an out of hours emergency service is also available on this number.

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Care and support assessment and eligibility The aim of an assessment is to identify what care and support needs you or any person caring for you may have. If you are assessed as having eligible needs, you may be entitled to care and support from us.

If you are not eligible, we can put you in touch with other organisations which may be able to help you. durham.gov.uk/careandsupport

Equipment Advice Service The service can help you find products that will enable you to carry out everyday tasks around the home, meaning you can maintain your independence. Advice is provided over the phone or by email or you can make an appointment to visit our Independent Living House in Spennymoor. durham.gov.uk/equipmentadvice 03000 265 667

Stairlift servicing We offer stairlift and platform lift maintenance services. Fully-trained tradespeople will provide a trouble-free annual lift servicing package.

03000 269 359

Adult protection If you know someone who has, or needs, care services or is being neglected or abused.

See it, Report it! 03000 26 79 79 More information about adult protection is available at safeguardingdurhamadults.info For domestic abuse and outreach services please see page 23.

Dementia Advisor Service Offering advice and support to those who have memory problems and their carers. Available countywide. alzheimers.org.uk 0191 389 0400

We have over 3,000 care

and support providers registered on Locate.

Care Connect Care Connect offers an alarm monitoring and response service 24/7, sending staff direct to your home in emergency situations. durham.gov.uk/careconnect 03000 262 195

Support for carers A range of support services are provided for carers of all ages through local carer support organisations. Services include advice and emotional or practical support. There’s also a Carers Emergency Support Service.

If you are 18+ contact Durham County Carers Support durhamcarers.info 0300 005 1213 If you are under 18 contact Family Action “The Bridge” Young Carers Service durhamcarers.info 0191 383 2520 25

Environmental issues

Flooding If your property is at immediate risk of flooding and you need sandbags. durham.gov.uk/sandbags 03000 26 0000

Emergencies Find out how you can help make your community more resilient to emergencies by contacting the County Durham and Darlington Civil Contingencies Unit. durham.gov.uk/emergencies for residents durham.gov.uk/businesscontinuity for businesses 03000 264 654

Dog fouling, stray dogs, litter and graffiti We issue fixed penalty notices for dog fouling, stray dogs, littering, graffiti and rubbish. Report issues online. durham.gov.uk/litter or /dogfouling 26

Fly-tipping (illegally dumped waste) Through our multi-agency ‘Operation stop It’ campaign with Durham Constabulary, the Environment Agency and Crimestoppers, we continue to prosecute fly-tippers. Report fly-tipping or unlicensed waste carriers in confidence. durham.gov.uk/flytipping 03000 26 0000 or Crimestoppers 0800 555 111

Civic Pride Team We work with residents, partners, businesses, schools, volunteers and community groups to make our towns and villages cleaner and greener places to live, work and play. durham.gov.uk/civicpride 03000 26 0000

Grass cutting, grounds maintenance and tree management We maintain public grounds and trees in parks and open spaces, in schools and on highways. Some trees may be subject to tree preservation orders in which case you will need to speak to us for further advice. durham.gov.uk/grounds 03000 26 0000

Noise, pollution and nuisances If you are experiencing problems with commercial or domestic noise, air quality, general nuisances, pollution or contamination. durham.gov.uk/pollution 03000 26 0000 for noise nuisance complaints 03000 261 016 for all other nuisance complaints

Pest control We provide a comprehensive pest management service to homes and businesses, either as a single treatment, or a programmed pest management control contract. durham.gov.uk/pestcontrol 03000 26 0000 for residents 03000 262 550 for businesses

Animal welfare Stray animals Report a stray dog or horse to us and we will try to identify the owner. durham.gov.uk/strayanimals 03000 26 0000

We check and license premises or activities that hold animals (such as pet shops, animal boarding establishments, riding schools and breeders). If you have any concerns or to check if you need a license for your business contact us. durham.gov.uk/animalwelfare 03000 261 016 27

Leisure centres and sport

If you use your leisure centre regularly you could benefit from having a thrive card to gain discounts on some of the services offered. For more information, visit

durham.gov.uk/thrivecard Find out more about leisure centre membership how to book online, swimming and much more. durham.gov.uk/leisure

Newton Aycliffe 03000 266 446 Exercise classes, fitness suite, 25m pool, learner pool, double size sports hall with fixed seating, gymnastics centre, dance studio, meeting rooms, library, licensed bar and events.

Spennymoor 03000 261 161 Exercise classes, fitness suite, slide, wave machine and beach pool, sports hall, cafĂŠ, licensed bar, world class boxing and gymnastics centre, artist workshop and exhibition area, changing places facility, multi-sensory room, dance studio, meeting rooms and events.

Shildon-Sunnydale 03000 266 448 Exercise classes, fitness suite, sports hall, outdoor athletics track, 4G pitch and grass pitches, indoor bowling and meeting rooms.

Teesdale, Barnard Castle 03000 260 862 Exercise classes, fitness suite, 25m pool, learner pool, sports hall, squash, soft play area, indoor climbing wall, floodlit 3G pitch, skatepark, multi-use games area.

Woodhouse Close, Bishop Auckland 03000 261 322 Exercise classes, fitness suite, 25m pool, learner pool, training pool and meeting rooms.

Chester-le-Street 03000 266 444 Exercise classes, fitness suite, 25m pool, learner pool, squash and soft play area.

Consett Leisure Centre* 01207 218 151 leisureworks.net Exercise classes, fitness suite, learner pool, water flume, 25m pool, squash, sports hall, dance studio and spinning studio.

Freeman’s Quay, Durham City 03000 268 488 Exercise classes, fitness suite, 25m pool, learner pool, sports hall, dance studio and changing places facility.

28

Meadowfield

The Louisa Centre, Stanley*

03000 266 445 Exercise classes, fitness suite, sports hall, squash, full size 3G floodlit pitch, skate park, functional training room.

01207 218 877 leisureworks.net Exercise classes, fitness suite, 25m pool, learner pool, sports hall, soft play area, cafĂŠ, licensed bar, changing places facility.

Seaham**

Abbey, Pity Me

Outdoor sports facilities

03000 266 443 Exercise classes, fitness suite, sports hall, squash and skate park.

Riverside Leisure Complex, Chester-le-Street 03000 266 447 Indoor and outdoor training facilities, floodlit pitches, athletics track and tennis courts. Full exercise class and activity programme.

Peterlee** 0191 586 2400 Exercise classes, fitness suite, 25m pool, learner pool, squash, sports hall, dance studio, library, meeting rooms and licensed bar.

0191 581 6366 Exercise classes, fitness suite, sports hall, squash, meeting room, licensed bar, two outdoor pitches, rugby pitch.

We manage a number of outdoor sports facilities including pitches, greens, pavilions and changing rooms for hire to teams and clubs under licence. sportandleisure@durham.gov.uk 03000 266 555

New pool programmes New pool programmes launched in Newton Aycliffe, Woodhouse Close and Chester-le-Street include family sessions, fun sessions and new aquafit classes including aqua cycle, aqua jump and aqua fighter. durham.gov.uk/swimming /DurhamThriveActive * Operated by Leisureworks

** Operated by 1life

29

Durham Institute of Sport (DIS) Supporting the development of County Durham’s talented athletes and coaches, helping them achieve their sporting potential. durham.gov.uk/dis 03000 266 555

Club Durham

Seaham Marina Seaham Marina offers opportunities for water sports and leisure based activities. Facilities for 96 boats, slipway and accommodation for overnight visiting boats. The Water Sports Activity Centre offers a range of activities including kayaking, canoeing and stand-up paddle boarding. A secluded sandy beach provides an excellent safe haven for family visits. Retail outlets include cafĂŠs, restaurants, an ice cream parlour, hair and beauty salon, gift shop, sweet shop and travel agent.

The marina is home to the historic George Elmy Lifeboat, which is located in the East Durham Heritage and Visitor Centre. seahammarina.com 0191 581 8998

Over 27,000 people have a thrive leisure membership.

30

Club Durham is our free support scheme for sports clubs. Get advice on how to manage and grow your club including help to source funding and training – all to make it successful, safe and sustainable. clubdurham.co.uk 03000 266 555

Disability sport We aim to offer the same sport and leisure opportunities and choice to everyone, no matter their ability. Our leisure centres are accessible to all and have disabled changing facilities and there are specialist facilities and activities at certain venues. durham.gov.uk/disabilitysport 03000 266 555 For walking, running and cycling please see page 37.

Volunteering County Durham Volunteering Fancy trying something new?

Meeting new people?

Learning new skills?

Then volunteering could be for you. With so many fun ways to help other people or improve your neighbourhood, volunteering is incredibly rewarding. To find out more about volunteering opportunities in County Durham, contact Durham Community Action which provides a one-stop shop for volunteering.

There are lots of council activities you can volunteer to take part in. These include: Festivals and events Culture and sport volunteering Libraries Archives and local history Parks and countryside Civic pride Family support schemes

volunteering@durhamcommunity action.org.uk durhamcommunityaction.org.uk Twitter @DurhamVolunteer Facebook search for Durham Community Action durham.gov.uk/volunteering Check out do-it.org.uk the national volunteering website.

01388 742 040

Culture and sport volunteering There are lots of ways you can get involved in our culture and sport programme, from helping deliver books for our Books on Wheels services to being a festival maker at one of our many events. cultureandsportvolunteers@durham.gov.uk 03000 266 555 31

Libraries, history and heritage Our libraries offer family fun all year round with regular activities like our reading groups, Get Creative groups and Toddler Time. durham.gov.uk/libraries

Libraries Annfield Plain 03000 269 511 Barnard Castle 03000 263 409 Belmont 03000 269 500 Bishop Auckland 03000 269 524 Blackhall 03000 269 505 Bowburn 03000 269 528 Brandon 03000 269 501 Chester-le-Street 03000 269 512

32

Chilton 03000 269 518 Consett 03000 269 513 Cornforth 03000 269 529 Coundon 03000 269 525 Crook 03000 269 002 Durham Clayport 03000 265 524 Easington Colliery 03000 269 506 Esh Winning 03000 265 002

Ferryhill 03000 269 530 Horden 03000 269 507 Lanchester 03000 269 514 Langley Park 03000 269 502 Murton 03000 269 508 Newton Aycliffe 03000 269 519 Newton Hall 03000 269 503 Pelton 03000 269 515 Peterlee 03000 269 509 Sacriston 03000 269 504 Seaham 03000 262 510 Sedgefield 03000 269 521

Shildon 03000 269 526 Shotton 03000 269 510 South Moor 03000 269 516 Spennymoor 03000 269 531 Stanley 03000 269 517 Thornley 03000 269 520 Trimdon 03000 269 522 Willington 03000 269 532 Wingate 03000 269 523 Wolsingham 03000 269 533 Woodhouse Close 03000 269 527

Library Online Having trouble getting to your local library? Try Library Online. Browse to see what books we have, request or renew an item and get full, free access to a range of online resources.

Borrow e-books and e-magazines to read on your PC, tablet or phone. durham.gov.uk/libraryonline

E-books You can now borrow a huge range of e-books from our libraries. Read them free of charge on a PC, tablet or phone. All you need to access these is an internet connection and your library card. durham.gov.uk/libraries

Books on Wheels Our free home delivery service may be able to help you. durham.gov.uk/libraries 03000 263 789

Mobile Library Service Try our Mobile Library Service to rural communities. With disabled access. durham.gov.uk/mobilelibrary

Library HealthZones To learn more about an illness or ways to stay healthy, visit the HealthZone in any of our libraries. durham.gov.uk/healthzones

Durham Light Infantry (DLI) Collection Discover the history of our local regiment and the service and sacrifice of its men through the DLI Collection. Find out more about our exhibitions, research and study centre based at Sevenhills, Spennymoor and education sessions. durham.gov.uk/dlicollection dlicollectionenquiries@durham.gov.uk 03000 266 631

Archaeology We protect, manage and conserve the archaeological remains of the county and offer opportunities for people to get involved in investigating their heritage. We also maintain the County Durham and Darlington Historic Environment Record. durham.gov.uk/archaeology 03000 267 013

Durham County Record Office The Record Office holds over five miles of archives that reflect the life and work of the people of County Durham and Darlington over the past 900 years. durhamrecordoffice.org.uk 03000 267 619 33

Museums, festivals and arts Bishop Auckland Town Hall

Binchester Roman Fort

There’s something for everyone with a library, art gallery, theatre, festivals, live music, stand-up comedy and weekly films. bishopaucklandtownhall.org.uk 03000 269 524

Binchester Roman Fort gives you an insight into what life was like for the Romans in County Durham. Walk in the footsteps of the soldiers around the remains of the Commander’s House and check out the remains of an impressive Roman bath house.

See if you can find the beast of Binchester among the ruins. durham.gov.uk/binchester 01388 663 089

Gala Theatre and Cinema A state-of-the-art modern theatre, cinema and café-bar. Hosting the best in live entertainment from the UK and beyond. galadurham.co.uk 03000 266 600

Killhope Lead Mining Museum Restored 19th century award-winning lead mine, where visitors can experience ‘hands on’ the life and work of the lead mining families of the North Pennines. killhope.org.uk 01388 537 505

34

The Empire Theatre and Cinema Popular 500 capacity venue in the heart of Consett, screening live theatre shows. The Empire Cinema screens the latest blockbusters and 3D movies, with a state-of-the-art digital projector. The Café Bar also offers a place to unwind. leisureworks.net 01207 218 171

Culture and festivals Lighting up days and nights with our fantastic programme of festivals. Turn the pages at Durham Book Festival, get involved in Take Off Festival and be inspired at BRASS. Why not lace up your running shoes and marvel at the beauty of the city as you take part in Durham City Run or sample some of the county’s delightful food and drink at Bishop Auckland Food Festival. durham.gov.uk/culture

Event safety information for organisers If you are planning a large event, please contact the County Durham Safety Advisory Group for advice, guidance and support. durham.gov.uk/eventsafety 03000 261 016

Visual arts We deliver a wide-ranging programme of modern and contemporary visual arts including art installations in public spaces as well as venue based exhibitions at Bishop Auckland Town Hall and Gala Gallery, Durham. durham.gov.uk/art

Working in partnership Beamish Museum beamish.org.uk

0191 370 4000

Locomotion: The National Railway Museum at Shildon nrm.org.uk/locomotion

The Bowes Museum

thebowesmuseum.org.uk

01388 777 999 01833 690606

The official tourism website for the county provides information on: • Accommodation • Activities • Attractions • Events • Food and drink • Shopping thisisdurham.com The Visitor Contact Centre is also on hand to provide information: Call 03000 26 26 26 Email visitor@thisisdurham.com Text ‘Visit’ and your enquiry to 80011 Calls - cost of a local call, calls from mobiles may vary. Texts - standard network charges apply.

Durham e-newsletter Sign up to the free Durham e-newsletter to get all the latest news and events direct to your inbox. thisisdurham.com/newsletter Follow us /thisisdurham @thisisdurham @MoreDurham 35

Parks and outdoors

Parks

Riverside Park

Whether it’s admiring the scenery, relaxing walks, taking part in activities, or keeping the children entertained, there are many local parks to enjoy. durham.gov.uk/parks

Fun for all the family from the play area and splash pad to a relaxing walk around the gardens and River Wear. durham.gov.uk/riversidepark 03000 266 447

Hardwick Park Open all year round, take in the beautiful Sedgefield scenery or take a break in the café.

Visitor centre and family events. durham.gov.uk/hardwickpark 03000 262 899

Wharton Park Recently restored park with Heritage Centre and café. Take in one of the events in the amphitheatre or join in one of the family sessions in the education room. durham.gov.uk/whartonpark 03000 262 655

36

Other parks are located around the county: Annfield Plain Park, Bishop Auckland Town Recreation Ground, Blackhill and Consett Park, Coxhoe Park, Sherburn Park, Spennymoor Jubilee Park, View Lane Park, Stanley.

Allotments We manage allotment sites across the county and can provide details of other sites managed by different organisations. durham.gov.uk/allotments 03000 264 376

The North Pennines Area of Outstanding Natural Beauty (AONB) and UNESCO Global Geopark The AONB and UNESCO Global Geopark, covers part of County Durham, Cumbria and Northumberland. If you would like to know more about the work of the North Pennines AONB Partnership and its staff unit, please contact us. northpennines.org.uk info@northpenninesaonb.org.uk 01388 528801

Walking and riding Discover the great outdoors and join us on one of our guided countryside walks. Get our twice yearly guided walk programme and sign up for our e-newsletter durham.gov.uk/countryside 03000 264 589

Walk Durham Walk Durham is a programme of short led walks, operating across County Durham. They are a great opportunity for you to make your first steps towards being active and maintaining a healthy lifestyle. Whether you are recovering from illness or just want to be more active, Walk Durham is for you. durham.gov.uk/walkdurham 03000 266 555

Run Durham Go outdoors We look after lots of sites for you to visit: from the beautiful Heritage Coast to the Waskerley Way Railway Path, which is part of the national coast to coast cycle route.

Durham Heritage Coast Internationally recognised for its rare plants and wildlife, a coastal path runs along much of its length offering spectacular views across the North Sea and leading visitors along beautiful beaches, rugged cliffs and imposing headlands. durhamheritagecoast.org 03000 268 131

Across the county we are delivering free Couch to 5K running courses. The sessions are for everyone, whether you have never run before, or if you want to get back into being more active. It’s a free and easy way of getting fitter. durham.gov.uk/running 03000 266 555

Cycle Durham Cycle Durham delivers a wide range of cycling opportunities across County Durham, including free weekly led cycle rides and family cycle rides.

These rides are suitable for beginner and intermediate level cyclists. If you don’t have a bike, don’t worry, Cycle Durham can lend you a bike and helmet free of charge for the duration of each session. durham.gov.uk/cycling 03000 266 555 37

Local markets

We currently oversee the management and operation of nine markets across the county.

Durham has a variety of markets that operate throughout the year. Some markets are managed on a day to day basis by external operators. durham.gov.uk/markets Market

Location

Days

Times

Contacts

Barnard Castle market

Marketplace, Barnard Castle

Wednesday

8.00am to 4.30pm

Barnard Castle Town Council 01833 690970

Bishop Auckland market

Marketplace, Thursday and Bishop Auckland Saturday

8.00am to 5.00pm

03000 261 016

Chester-leStreet market

Marketplace, Tuesday, Friday 8.00am to 5.30pm Chester-le-Street and Saturday

Nobles Promotions Ltd 0191 373 0220

Consett market Middle Street, Consett

Thursday, Friday and Saturday

8.00am to 4.00pm

Derwentside Market Traders Co-operative Ltd 03000 261 016

Crook market

Marketplace, Crook

Tuesday and Saturday

8.00am to 5.00pm

Nobles Promotions Ltd 0191 373 0220

Durham City market

Marketplace, Durham City

Saturday

9.00am to 4.00pm

Durham Markets Company 0191 384 6153

Seaham market Church Street, Seaham

Friday

8.00am to 4.00pm

Nobles Promotions Ltd 0191 373 0220

Spennymoor market

Festival Walk, Spennymoor

Saturday

8.00am to 4.00pm

Stanley market

Front Street, Stanley

Thursday and Saturday

8.00am to 4.00pm

38

03000 261 016 Nobles Promotions Ltd 0191 373 0220

Business rates

Business

Some businesses may be able to get a reduction in their rates. For more information and advice, contact our Business Rates Team. durham.gov.uk/businessrates 03000 268 997

Business Durham

Licensing

Business Durham is the economic development organisation for County Durham, creating the environment for business and economic growth.

We provide advice, guidance and support to help businesses in the county grow and develop and we also provide offices, industrial space and specialist accommodation for business. businessdurham.co.uk 03000 261 261

Businesses may require licences for a number of reasons, such as premises licences for pubs, restaurants and betting shops, taxi licences and scrap metal dealer licences. If you have any concerns about a licensed premises, driver or operator, call us. durham.gov.uk/licensing 03000 261 016

Business support services

European Direct Durham

Our business support service is the first point of contact for all retail business enquiries in County Durham. Find out more about the services available that could help your business thrive.

Find news and information about support packages, funding and other initiatives currently available to help local retail businesses and town centre economies. durham.gov.uk/retail 03000 267 967

Better Business for all (BBfa) A partnership between businesses and regulatory services designed to improve the way regulation is delivered. Help and support for businesses to ensure they comply with the law. durham.gov.uk/bbfa 03000 261 016

A bespoke advice service for residents and businesses in County Durham who want to learn about the impact of Brexit and the work of the European Institutions. durham.gov.uk/europedirect

European Union (EU) funding The EU’s main funding programmes currently support growth and jobs across the county. We run a number of projects that present a significant opportunity for investment in the county to boost economic recovery and contribute to the ambitions of the North East Local Enterprise Partnership. durham.gov.uk/europeanfunding 39

Have your say Area Action Partnerships (AAPs)

Voting in elections To be able to vote in elections you need to be registered with us. Check if you are registered by contacting electoral services or you can register online or request a form from us.

Gov.uk/register-to-vote durham.gov.uk/voting electoralservices@durham.gov.uk

Consultations We will consult and involve as many people as possible when reviewing our services. durham.gov.uk/consultation

We have 14 Area Action Partnerships (AAPs) throughout County Durham. They all have budget to spend on local projects which have been decided by local people. Each year local people help choose the AAP’s priorities for the area – the big issues they want to see tackled. The AAPs then use their budget to support projects working in these key areas.

Priorities can vary from helping people into employment, to supporting voluntary and community projects, to providing opportunities for children and young people.

You can be part of this too.

Get in touch with your local AAP. Find out more at – durham.gov.uk/aaps

Overview and scrutiny Our overview and scrutiny department makes the decision-making process more transparent, accountable and inclusive. They challenge decisions and aim to improve services. durham.gov.uk/scrutiny 40

For a map of AAPs please see page 42.

Area Action Partnerships (1) Bishop Auckland

(7) 4 Together

and Shildon

Bishop Auckland and Shildon Area Action Partnership 03000 268 663 Shildon Business Centre Dabble Duck Industrial Estate Shildon County Durham DL4 2RF (2) Chester-le-Street

Chester-le-Street and District Area Action Partnership 03000 266 144 One Point Hub Burns Green Chester-le-Street County Durham DH3 3QH (3) Derwent Valley

Derwent Valley Partnership - AAP 03000 260 725 Customer Access Point 36-38 Front Street Consett County Durham DH8 5AQ

4 Together Partnership 03000 267 210 3-5 Haig Terrace Dean Bank Ferryhill County Durham DL17 8NR (4) Durham

Durham Area Action Partnership 03000 267 204 Town Hall Market Place Durham County Durham DH1 3NJ

(8) Great Aycliffe and

Middridge Partnership (GAMP)

East Durham Area Action Partnership (AAP) 03000 262 054 Spectrum Business Park Seaham County Durham SR7 7TT

Great Aycliffe and Middridge Partnership GAMP 01325 327 441 Pioneering Care Centre Cobblers Hall Newton Aycliffe County Durham DL5 4SF

(6) East Durham Rural

(9) Mid Durham

East Durham Rural Corridor Area Action Partnership (AAP) 03000 261 129 15a Church Road Trimdon Village County Durham TS29 6PY

Mid Durham Area Action Partnership (AAP) 07818 510 370 Langley Park Miners Institute Church Street Langley Park County Durham DH7 9TZ

(5) East Durham

Corridor

41

(3)

Stanley

(2)

(11)

Consett

Chester-le-Street

(9)

Seaham

Durham

(5)

(4)

(14)

Peterlee Crook

(13)

(10)

Spennymoor (7) Bishop Auckland

(1)

Shildon

(12)

(6)

(8)

Newton Aycliffe

Barnard Castle

© Crown Copyright and database rights 2017.

Ordnance Survey LA 100049055

(10) Spennymoor

(12) Teesdale (TAP)

(14) Weardale

Spennymoor Area Action Partnership (AAP) 03000 261 135 Council Offices Green Lane Spennymoor County Durham DL16 6JQ

Teesdale Area Action Partnership 03000 260 817 2 Hall Street Barnard Castle County Durham DL12 8JB

Weardale Action Partnership (AAP) 03000 268 666 Unit B7 Durham Dales Centre Castle Gardens Stanhope County Durham DL13 2FJ

(11) Stanley

Stanley Area Action Partnership (AAP) 03000 265 323 The Louisa Centre Council Offices – Level 4 Front Street Stanley County Durham DH9 0TE 42

(13) 3 Towns, Crook

Willington and Tow Law

3 Towns Area Action Partnership (AAP) 03000 267 539 Civic Centre Crook County Durham DL15 9ES

Each AAP has a forum made up of local residents which meets twice a year AAPs engage local people to help them set priorities on how money should be spent locally.

Customer Access Points

Although you can access many services online, our Customer Access Points are your local point of contact for help and information. durham.gov.uk/customeraccesspoints Barnard Castle* 2 Hall Street Barnard Castle County Durham DL12 8JB Chester-leStreet The Karbon Homes Hub 166 Front Street Chester-le-Street County Durham DH3 3AZ Consett 36-38 Front Street Consett County Durham DH8 5AQ

Crook Council Offices Civic Centre North Terrace Crook County Durham DL15 9ES Durham City (Clayport) Millennium Place Durham County Durham DH1 1WA

Spennymoor Council Offices Green Lane Spennymoor County Durham DL16 6JQ Stanley The Louisa Centre Front Street Stanley County Durham DH9 0TE

Seaham St John’s Square Sophia Street Seaham County Durham SR7 7JE

Customer Access Points are open Monday to Thursday, 8.30am - 5pm, Fridays 8.30am - 4.30pm and closed weekends and public holidays. *Barnard Castle Customer Access Point is open Monday to Wednesday, 10am - 5pm and Fridays 8.30am - 4.30pm.

Customer surgeries Meet a customer service officer about council tax and housing benefits at a customer surgery.

These take place on various days and times at East Durham Homes Office in Castle Dene Shopping Centre, Bishop Auckland Library, Newton Aycliffe Library and County Hall, Durham.

You can visit our website to use our online services

24 hours a day, seven days a week

durham.gov.uk/doitonline

43

What can my councillor do for me?

Advise or point you in the right direction if you are dissatisfied with a council service and talk to you about problems affecting your local area.

Councillors have funding to help benefit where you live.

How to contact your councillor

durham.gov.uk/councillorsinfo 03000 269 714 Annfield Plain

Joan Nicholson

03000 264 350 DURHAM IND

Aycliffe East

Jeanette Stephenson

03000 268 724 LABOUR

Jim Atkinson

03000 268 723 LABOUR

Aycliffe West

Eddy Adam 03000 268 670 LABOUR

03000 268 700 LABOUR

Kate Hopper

03000 268 727 LABOUR

Pauline Crathorne

03000 268 701 LABOUR

03000 268 749 LIB DEM

44

03000 268 730 LABOUR

03000 268 696 LABOUR

James Rowlandson

CONSERVATIVE

CONSERVATIVE

03000 268 763

03000 268 766

Rob Crute 03000 268 702

Our councillors operate within 63 electoral divisions, with up to three councillors representing each division

Benfieldside

Lesley Mavin

03000 264 352 LIB DEM

Peter Oliver 03000 268 757 DURHAM IND

Stephen Robinson

03000 268 765 DURHAM IND

Brandon

Lynn Pounder

03000 268 762 LABOUR

Scott Durham

03000 264 346 CONSERVATIVE

Paul Howell

03000 268 713 CONSERVATIVE

Barnard Castle West

Blackhalls

LABOUR

John Clare

George Richardson

Eric Mavin

Bishop Middleham and Cornforth

Sarah Iveson

Barnard Castle East

Belmont

Katie Corrigan

Aycliffe North and Middridge

Paul Taylor 03000 268 779 LABOUR

Richard Bell

03000 268 683 01833 650 580 CONSERVATIVE

Ted Henderson

03000 268 718 CONSERVATIVE

Bishop Auckland Town

Joy Allen

Sam Zair

03000 268 672

03000 268 795

LABOUR

DURHAM IND

Burnopfield and Dipton

John Turnbull

03000 268 785 LABOUR

Joanne Carr 03000 268 671 LABOUR

Ivan Jewell

03000 268 731 01207 270842 LABOUR

Chester-leStreet East

Chester-leStreet North

Beaty Bainbridge

Tracie Smith

CONSERVATIVE

LABOUR

03000 268 676

Simon Henig

03000 264 341

03000 264 348

03000 268 820

Consett South

Coundon

Alex Watson

Derek Hicks

Charlie Kay

Jan Blakey

Stuart Dunn

03000 268 787

03000 268 722

03000 268 733

03000 268 685

03000 264 342

03000 268 773

01207 505 564 7881 268 963 LIB DEM

INDEPENDENT

Allan Bainbridge

CONSERVATIVE

DURHAM IND

Craghead and South Moor

Mark Davinson

03000 268 704 LABOUR

Carole Hampson

03000 268 717 LABOUR

03000 268 680 LABOUR

Jean Chaplow

03000 268 693 LABOUR

Patricia Jopling

03000 264 345 DURHAM IND

David Stoker

David Boyes

LIB DEM

LABOUR

0191 303 8181 07971 963 877

03000 268 688 0191 527 0534

LABOUR

LABOUR

03000 268 742 LABOUR

Andrea Patterson

03000 268 751 LABOUR

Marion Wilson

03000 268 687 LABOUR

Jane Brown 03000 268 690 LABOUR

DCC INDEPENDENT

03000 268 778 LABOUR

David Freeman

03000 268 709 LIB DEM

Christine Potts

03000 268 761 LABOUR

LABOUR

Maura McKeon

03000 268 789 LABOUR

Dawdon

Anne Reed 03000 268 752 DURHAM IND

Malcolm Clarke

03000 268 711 LABOUR

Elvet and Gilesgate

Angela Surtees

Chilton

Coxhoe

Leanne Kennedy

03000 268 707 LABOUR

Delves Lane

Easington

Durham South

DCC INDEPENDENT

Linda Marshall

Crook

Deerness

David Bell

Chester-le-Street West Central

Paul Sexton

Consett North

Owen Temple

Chester-le-Street South

Richard Ormerod

03000 268 758 LIB DEM

Kevin Shaw 03000 268 768 LABOUR

Deneside

Eddie Bell

Jennifer Bell

03000 268 681

03000 268 682

LABOUR

LABOUR

Esh and Witton Gilbert

Mike McGaun

03000 268 675 LIB DEM

Arnie Simpson

03000 268 674 LIB DEM

45

Evenwood

Stephen Hugill

03000 268 786 CONSERVATIVE

Ferryhill

Heather Smith

We have 126 county councillors

03000 268 695

Peter Atkinson

03000 268 772

LABOUR

LABOUR

Framwellgate and Newton Hall

Amanda Hopgood

Mamie Simmons

LIB DEM

LIB DEM

03000 268 726

03000 268 771 0191 386 9006

Alan Shield 03000 268 769 DURHAM IND

Neville’s Cross

Liz Brown 03000 268 743 LIB DEM

Elizabeth Scott

03000 268 725 LIB DEM

Peterlee East

Harry Bennett

03000 268 684 LABOUR

46

Audrey Laing

03000 268 734 LABOUR

03000 268 677 DCC INDEPENDENT

Joe Makepeace

03000 268 746 DCC INDEPENDENT

Horden

Lanchester

Mark Wilkes

June Clark

Ian McLean

03000 268 788

03000 268 697

03000 268 777

LIB DEM

LABOUR

Leadgate and Medomsley

Our Cabinet is made up of a leader and nine other councillors each with their own portfolios

Brian Avery

Watts Stelling

LABOUR

Jude Considine

03000 268 794 LABOUR

Lumley

Alan Bell

Audrey Willis

Joyce Maitland

03000 268 774

North Lodge

Passfield

Craig Martin

Karen Hawley

Alison Batey

Colin Carr

DURHAM IND

03000 268 678 LABOUR

03000 268 692

03000 268 745 LIB DEM

DCC INDEPENDENT

03000 268 744

03000 268 790 DCC INDEPENDENT

03000 268 740 LABOUR

03000 268 673 DURHAM IND

Susan McDonnell

03000 268 747 DURHAM IND

03000 268 732 LABOUR

Alan Napier 03000 268 753 LABOUR

Pelton

LABOUR

Peterlee West

Karon Liddell

Ossie Johnson

Murton

03000 268 679 0191 389 1831

DURHAM IND

Cllr Simon Henig is the Leader of Durham County Council

Danny Wood

07810 881192 LABOUR

Sacriston

Cabinet meets in communities across the county to hold its decisionmaking closer to local people

Heather Liddle

03000 268 738 LABOUR

Simon Wilson

03000 268 792 LABOUR

Seaham

Geraldine Bleasdale

03000 268 686 LABOUR

Sedgefield

Sue Morrison

03000 268 750 LABOUR

You must register to vote in council elections durham.gov. uk/registerto vote

Shildon and Dene Valley

Henry Nicholson

03000 268 756 LABOUR

Shirley Quinn

03000 268 759 LABOUR

David Brown 03000 264 349 CONSERVATIVE

03000 268 735 SPENNYMOOR IND

Liz Maddison

03000 264 343 SPENNYMOOR IND

Brian Stephens

03000 268 775 LABOUR

Ivan Cochrane

03000 268 783 DCC INDEPENDENT

03000 268 689 LABOUR

Jude Grant 03000 268 755 LABOUR

West Auckland

Christine Wilson

03000 268 791 LABOUR

Kevin Thompson

03000 268 782 SPENNYMOOR IND

LABOUR

Bill Kellett

03000 268 716

03000 268 715

LABOUR

Eunice Huntington

03000 268 729 LABOUR

Lyn Boyd 03000 268 705 LABOUR

Lucy Hovvels

03000 268 728

Olga Milburn

DURHAM IND

LABOUR

03000 268 748

LABOUR

Neil Grayson

SPENNYMOOR IND

SPENNYMOOR IND

Willington and Hunwick

Olwyn Gunn

07739 636 155

03000 268 714 LABOUR

Fraser Tinsley

03000 268 691 LABOUR

03000 268 741 LABOUR

Local councillors are elected by you and decide how we should carry out our various activities

Richard Manchester

03000 268 719 LABOUR

Weardale

Alan Gardner

03000 264 340

Carl Marshall

Tow Law

Joyce Charlton

03000 268 694

LABOUR

Stanley

Tudhoe

Rob Yorke LABOUR

03000 268 764

David Hall

Tanfield

Trimdon and Thornley

Peter Brookes

John Robinson

Shotton and South Hetton

Spennymoor

Geoff Darkes

Sherburn

03000 264 347

Wingate

Leo Taylor 03000 268 780 LABOUR

Anita Savory John Shuttleworth 03000 268 767 01388 527 594 DCC INDEPENDENT

0771 432 4442 01388 517 298 DCC INDEPENDENT

Woodhouse Close

John Lethbridge 03000 268 737 01388 604 689 LABOUR

Tanya Tucker

03000 268 736 LABOUR

47

#HelpDurhamShine!

Stunning landscapes, an abundance of culture, a thriving business sector and warm and welcoming people make Durham a place to be proud of.

But what do you love most about our glorious county?

We’re asking you to support our Celebrating Durham campaign by tweeting @DurhamCouncil with a message highlighting what you love about our county.

Remember to use the hashtag #HelpDurhamShine and you could win a ÂŁ400 visitor pass, courtesy of Visit County Durham.

And in the unlikely event that you need some inspiration, visit our website and watch the video. durham.gov.uk/placeoflight

proud to be

Celebrating Durham