Services to Schools and Academies

Commercial Services

Finance Finance and and Payroll Payroll

Education Education Support Support

HR HR and and Legal Legal

H&S and Occupational Health

Procurement Procurement

Building Building and and Facilities Facilities

Services to Schools and Academies

About us Our Commercial Services teams have been supporting schools, academies, start-up businesses, community and voluntary organisations and other public sector bodies for over 30 years.

With a public sector ethos at heart, we pride ourselves on providing high quality, flexible and competitive services. Our staff are professional, approachable, knowledgeable and are committed to providing an excellent service to our customers.

Durham is wholly committed to our communities and offers a vast array of business, professional, facilities and specialist education services. Our services range from Grounds Maintenance to Procurement, from Business Continuity Planning to HR Advice and Support.

Please contact commercialservices@ durham.gov.uk or telephone 03000 265 169 if you’re interested in finding out more about any of the services detailed within this booklet.

Contents - click on the section you require

Building and Facilities Education Support Finance and Payroll HR and Legal H & S and occupational Health ICT Services Procurement

Commercial Services

Building compliance management

Return to contents

Building and Facilities

Ensuring safe working environments and the welfare of all building users

Our building compliance management team ensure that arrangements are in place so your buildings, plant and equipment are maintained to a safe and efficient standard in accordance with all relevant statutory legislation and industry regulations.

! ďƒź

Your legal responsibilities The Health and Safety at Work Act imposes general duties which are supported by several regulations. Buildings, plant and equipment require timely inspection, servicing and maintenance to ensure they are in a safe condition for use and operation. You must comply with all relevant legislation and regulations.

How we ensure your compliance Our specialist team work with you to ensure you are fully compliant with current legislation. We ensure that services, assessments and inspections are carried out, with our bespoke contracts designed to meet legislative obligations, manufacturer recommendations and your operational requirements.

Commercial Services

Return to contents

Asbestos management Man safe (fall protection) systems Security services (intruder alarms and CCTV)

Electrical Automatic doors and roller shutters Automatic gates and barriers Emergency assist alarms – nurse call Emergency lighting Fire alarms Fixed electrical testing Generators Hydro plant Induction loops Lift maintenance Lightning protection Transformers

When combined with our repairs and maintenance service, our award-winning building maintenance team can provide a single easy-to-access solution.

Commercial Services

Mechanical Air conditioning units and air handling plant BEMS systems Biomass boilers CHP units Free standing chimneys Gas appliance servicing and tightness testing Kitchen extract system risk assessment and cleaning Oil fired ap liances Solar thermal Testing and maintenance of fire/smoke damper Ventilation ductwork risk assessments

Water quality Legionella risk assessment Legionella control measures LPHW water treatment Pool maintenance and servicing Rainwater harvesting RPZ valves Sewage pumping stations Water softeners WRAS regulations

dsbd@durham.gov.uk Tel: 03000 269 359 48470

Building general

Building repairs and maintenance

Return to contents

Building and Facilities

Your 24/7 one-stop-service for all building maintenance

Our Repairs and Maintenance team provides a responsive repairs service 24 hours a day, 7 days a week, 365 days a year via our dedicated Property Help Desk. We employ a team of skilled and experienced tradespeople complemented by a framework of specialist contractors to ensure we can respond to any customer requirement.

We can provide: General building trades Building security Gas and mechanical services Electrical maintenance Lift maintenance When combined with our building compliance management service, our award-winning building maintenance team can provide a single easy-to-access solution.

Commercial Services

Return to contents

General building trades Brickwork and Pointing Plastering and Rendering Joinery Glazing Roof Repairs Painting Floor Laying Minor Refurbishments and Adaptations

Building security Key Holder Service Access Prevention Measures Alarm and Access Systems Lock Work Repairs

Gas and mechanical services

Electrical maintenance Fixed Electrical Testing Electrical Repairs and Installations Portable Appliance Testing (PAT) Emergency Lighting Testing and Repairs Automatic Door Repairs Fire Alarm Systems

Lift maintenance Passenger Lifts Goods Lifts Stair Lifts Hoists Step Lifts Platform Lifts Through-fl or Lifts Vertical Lifts

Gas Appliance Servicing and Repairs Gas Distribution Pipework Testing Oil Appliance Servicing and Repairs Heating and Mechanical Repairs General Plumbing and Ventilation Repairs Pool Maintenance

dsbd@durham.gov.uk Tel: 03000 269 359 48239

Commercial Services

Caretaking and cleaning

Return to contents

Building and Facilities

A comprehensive cleaning solution from an awardwinning team

A ‘one-stop-shop’ for all caretaking and cleaning services from an award-winning team. Our tailor-made offer comes in two forms: a caretaking and cleaning support service or a traditional building cleaning service.

Caretaking and cleaning support We work alongside you when you directly employ cleaning staff to provide support, advice and guidance in cleaning related matters. This established service has a wealth of experience in providing a tailored offer to meet your individual needs. We ensure high standards of cleaning and hygiene are maintained and that your premises is clean and fit for purpose all year round.

We can provide: Support throughout recruitment Training to caretakers and cleaning staff Provision of a caretaking and cleaning quality manual Inspection of cleaning standards Advice on cleaning equipment and materials Technical advice on the cleaning and maintenance of floor surfaces Support in arranging additional cleaning following fire, ood and vandalism Provision of current building data sheets Provision of cleaning specifications and frequency sch dules Dispute resolution support with third-party cleaning provider issues

Commercial Services

Return to contents

Building Cleaning The provision of direct cleaning services is based on a bespoke assessed cleaning specification to reflect you buildings requirements.

Agreed cleaning standards are monitored, maintained and supported by a cleaning quality procedure and manual certified to ISO 9001:2015. The service is delivered on site by operatives trained to The British Institute of Cleaning Science (BICS) standard using both new and traditional cleaning technologies to ensure buildings are cleaned efficiently and remain fit for purpos We can provide: Development of a bespoke cleaning specification to re ect your needs Recruitment, selection and supervision of our cleaning staff Advice, guidance, training and support on all cleaning activities Provision of a cleaning quality manual Inspection of cleaning standards Advice on the provision of a cost-effective building cleaning service Technical advice on the cleaning and maintenance of floor surfaces Provision and replacement of cleaning equipment and materials Provision of current building data sheets Provision of additional cleaning requirements as required, such as window cleaning and deep cleans

dsbd@durham.gov.uk Tel: 03000 269 359 48374

Commercial Services

Construction services

Return to contents

Building and Facilities

Your one-stop-shop for design and build projects

A ‘one-stop-shop’ for all new build projects, adaptations and refurbishments from an award-winning team.

We deliver projects ranging from minor building improvements to multi-million-pound new builds.

From the start of the project right through to handover we’ll work closely with you. Once we’ve completed the project, we’ll continue to work with you to ensure that all relevant compliance and maintenance requirements are in place.

We can provide: New builds and extensions Refurbishments and improvements Adaptations and alterations General building work Mechanical installations Electrical installations We provide a full range of customer focussed construction services, using our directly employed skilled and experienced tradespeople who are supported by carefully chosen specialist contractors. The team will work with you to create construction packages to develop buildings and spaces based on your individual requirements, ensuring compliance with the Construction Design Management Regulations (2015) and delivering health and safety excellence.

Commercial Services

Return to contents

General Building Work

Electrical Installations

Asbestos removal and demolition Ground works Brickwork and blockwork Timber frame construction Structural works and alterations Roofing an cladding Window and door installation Painting and floorin

Mechanical Installations

Electrical power installation Internal and external lighting installation Emergency lighting installation Fire alarm installation Lift installation Control panel installation Automatic doors and barriers Security alarm and access controls CCTV installations Use of renewable energy technologies

Gas appliance installation Oil appliance installation Heating distribution systems Hot and cold water systems Legionella mitigation works Air conditioning and ventilation CHP and building management systems Use of renewable energy technologies

dsbd@durham.gov.uk Tel: 03000 269 359 48471

Commercial Services

Return to contents

Grounds Services Building and Facilities

Our Grounds service has wide experience in the delivery of high quality environment and grounds management solutions.

Our priority is to enhance the local environment - creating and maintaining pleasant and attractive grounds and landscaped areas. We can offer a range of grounds care packages and annual service plans which can be tailored to your individual needs with flexible payment options. e are a customer led service with fully qualified, experienced and reliable staff. We operate a large fleet of vehicles and machinery throughout the count .

Project: Believe Housing We provide Believe Housing with a full range of grounds maintenance and cleansing functions on their estates across County Durham. The service has been provided for a number of years and we work closely with the company to enhance their local neighbourhoods and identify service improvements while delivering savings. High levels of customer satisfaction from the company’s housing tenants have been achieved regarding the service provided.

Services: Horticultural services including: Grass cutting, shrub/flow r bed maintenance, hedge cutting Tree pruning and felling Weed spraying Sports pitch maintenance Bedding plant and floral c ntainer provision Soft landscaping - ground preparation/soiling/seeding/turfing/plantin

Commercial Services

Outdoor cleaning services including: Litter collection Car park and channel sweeping Leaf fall removal Fly-tipping removal Weed spraying High pressure cleaning Winter maintenance activities

commercialservices@durham.gov.uk 03000 26 0000 47645

Pest control solutions

Return to contents

For schools and businesses in County Durham

Building and Facilities

We provide cost effective, professional, reliable pest management solutions for businesses and voluntary/ charitable organisations throughout County Durham.

Whether you want help protecting your buildings, a fully integrated pest management contract or just a one off treatment, our experienced team have the solution for you.

Contact us for a FREE, NO OBLIGATION SURVEY or, alternatively, book an appointment if you just want a one-off treatment.

What we do Rodent control Rats and mice can cause significant damage to your buildings, equipment, stock and customer relations. We can help you to stop them from infesting your premises and kill them off quickly and safely if they do get in.

Flying and crawling insect control The wide range of insects that live in the UK can damage property, contaminate your products and cause a nuisance for your staff and customers.

We can protect your building to keep the insects out, fit and service electronic fly-killing units and fumigate your premises.

Bird control The excrement from roosting birds can cause a health hazard and can attract insects. We can cull any birds that access your premises and help to protect your site to deter further birds from being attracted to it.

If you are interested in any of our services, please contact us: Tel: 03000 262 550 Email: pestcontrol@durham.gov.uk

47339

Commercial Services

Governance Support Education Education Support Support

Return to contents

Clerking & Advice - What we offer: Our highly qualified and professionally trained team are available to provide year-round advice and guidance on all matters relating to school governance. You can contact us by phone, email or in person.

We provide:

Supporting school improvement through effective governance.

Advice and Support including: regular briefings and inf rmation sharing, an information booklet for new Governors/Trustees to support their induction, procedural advice on the statutory functions of the Governing Body/Trust Board, advice and information regarding agenda items and governance issues. We have a wide range of ready-made, easy to use documents to support you in governing your school effectively.

Clerking: support and attendance at meetings in accordance with the package purchased, meeting Action Points, accurate high quality minutes and completion of all follow-up action and/or correspondence as required.

Governance Reviews: we work alongside your Governing Body/Trust Board to support you in evaluating how effectively you govern and to identify priorities for improvement.

Training and Development - What we offer:

Education Durham - Governance Service provides an independent, high-quality professional clerking service and comprehensive training and development programme for Governors/Trustees of maintained schools, Single Academy and Multi-Academy Trusts.

Our aim is to support your Governing Body/Trust Board to develop their skills and understanding in strategic leadership and accountability and to ensure compliance with your 3 core functions.

We provide a range of support including a comprehensive programme of centralised development which takes account of the statutory/legal requirements and national/local developments in leadership and governance and bespoke in house training. Our training aims to support the development of Governors’ skills and understanding in strategic leadership, securing accountability for their school’s achievements and managing its finances appropriately. We run in excess of 50 in house governing body training sessions annually with 1200 Governors accessing training last year.

Our centralised training programme includes sessions on: Developing the Governor Role Appropriate Challenge, Budget Planning and Monitoring, Chairing, Induction, Monitoring, Governor Roles and Responsibilities, Pay Review & Performance Management, Preparation for Ofsted, Safer Recruitment & Refresher Training & Self Evaluation & Action Planning.

Subject/area specific training Child Protection, Children Who are Looked After, Early Years, Equality Duty, General Data Protection Regulations, Health and Safety, HR matters (including Disciplinary & Grievance Policy & Investigations, Recruitment & Selection, Staff Attendance Management), Finance (Internal Audits, Schools Financial Value Standard), Minute Taking, Online Safety, PE & Sports Funding, Relationship & Sex Education Awareness, Safeguarding & Prevent, School Attendance, SEND, Social Deprivation & Pupil Premium Funding, Supporting Pupils with Behaviour Problems & Understanding School Data.

School-Based Training We provide bespoke in-house training for Governing Bodies, delivered experienced and qualified trainers on a range of subjects dependent upon your needs.

Schools who have not purchased the Governor Development and Training SLA, can ‘pay-as-you-go’ for specific Governor development sessions or bespoke sessions.

12

13

Commercial Services

SGSS.Administration@durham.gov.uk Tel: 03000 265 866

Recruitment and Retention Education Support

Return to contents

What we offer:

We provide expert advice and support on the recruitment and retention of teachers across all schools in County Durham. A range of services are available, some of which are centrally accessed, others are available on a consultancy basis.

A recruitment pool for Newly Qualifie Teachers (NQT) in both the primary and secondary phases. Head teachers with school vacancies will be able to access the NQT pool application forms securely. Candidates meeting the requirements of the vacancy and of interest to the school will be contacted by the head teacher directly and invited for interview. Appointments should be made in line with the Durham County Council recruitment and selection policy.

Durham Supply Teacher Partnership is incorporated into this SLA and provides supply teachers to cover staff absence in schools. Our recruitment and selection of supply teachers is done in line with the Durham County Council recruitment and selection policy. All registered supply teachers are required to undertake our bespoke annual CPD, as well as having access to additional training courses.

Advice on staffin structures and staff deployment.

Incentives for staff retention. Easy to follow guidance is available on how to access the local and national initiatives including: - job share - retention allowances - career mapping - national professional qualificatio for head teachers Advice and guidance on career profilin for teachers.

Consultancy services including individual teacher career profilin to assist teachers in structuring the direction and progress of their careers, providing incentives for them to fulfi their roles successfully and remain in the profession.

For further details or to discuss your requirements: Tel: 03000 263 311 Email: contracts@durham.gov.uk

47261

Commercial Services

Safeguarding and Child Protection Training

Return to contents

Education Support

All schools have a statutory requirement for the provision of safeguarding and child protection training. These expectations are laid out in, ‘Keeping Children Safe in Education 2018’ statutory guidance.

“

”

All staff should receive appropriate safeguarding and child protection training which is regularly updated.

In addition, all staff should receive safeguarding and child protection updates (for example, via email, e-bulletins and staff meetings), as required, and at least annually, to provide them with relevant skills and knowledge to safeguard children effectively.

Part 1 bullet point 13.

What we offer:

Buying into this service provides you with the knowledge and guidance to ensure children and young people in your establishment are properly safeguarded and protected. This includes: Access to the most up to date safeguarding and child protection information on the schools’ extranet including an updated ‘model’ child protection within safeguarding policy for use in school.

”

In order to help you be fully compliant, we have developed a support package and specialised training courses to deliver an integrated solution to safeguarding and child protection.

These are especially tailored to County Durham schools and the local documentation provided by the Durham Safeguarding Children Partnership and other agencies.

Termly briefing via the schools’ extranet and the DSCP website to inform head teachers and designated staff about changes to safeguarding and child protection policy/practice/procedure, good practice and new resources.

Telephone consultation support around relevant paperwork and procedures in safeguarding and child protection.

When training is due, reminders are sent to schools.

Three training courses are also available, more details are available on request.

For further details or to discuss your requirements: Tel: 03000 263 311 Email: contracts@durham.gov.uk

Commercial Services 47259

“

Every school and college should have a designated safeguarding lead who will provide support to staff to carry out their safeguarding duties and who will liaise closely with other services such as children’s social care.

Part 1 bullet point 9.

Support and Development for schools

Return to contents

Education Support

Education Durham is a leading school improvement service in the north east. We work with schools, academies and other educational institutions to ensure the highest quality opportunities and outcomes for all children and young people in County Durham, and in our partner organisations across the north east.

You are assured of a first class, consistent, integrated service which works professionally with all partners and stakeholders to meet their needs and aspirations. This is done through providing or brokering support and challenge to help schools, settings and academies continually improve.

What we offer:

We have developed our new service level agreement in consultation with school leaders and are pleased to offer a choice of partner or affiliate level.

Bespoke arrangements are also available on request.

Acknowledging that one-size does not fit all, our offer is relevant, responsive and flexible. At this time of challenging financial circumstances for schools Education Durham believes that the revised SLA structures provide the flexibility that our partners need to purchase services efficiently, ensuring valu for money.

The Education Durham team has a proven track record and can respond to specific and detailed requests across a wide range of training and development needs. All members of the team are skilled professionals using evidenced based approaches and drawing upon a wide range of educational leadership, subject and inspection expertise. The Education Durham team includes experienced school and system leaders, headteachers, experienced and current practising Ofsted inspectors, national subject leads, examiners and CPD leaders.

Each SLA is offered annually to schools, academies and other institutions, and runs over a financial year, 1 April to 31 March. Your school will be allocated an account manager who will work with you to find the best SLA for your school, develop a bespoke support and training package to meet your needs and oversee the contract process from commission to delivery.

For further details or to discuss your requirements: Tel: 03000 263 311 Email: contracts@durham.gov.uk

47258

Commercial Services

Return to contents

Finance Support Services Finance Finance and and Payroll Payroll

Providing specialist financial advice and support for schools and academies.

School funding are an enthusiastic and experienced team which focuses on making complex financial matters understandable and relevant for schools. We work hand-in-hand to help schools deliver educational excellence.

Assisting the school leadership team to understand the financial impact of plans and decisions, helping to ensure sustainability and increase stability in a volatile funding environment.

Understanding that finance is a facilitator to a school’s success and not an end, the team bring a wealth of knowledge and extensive experience to help schools achieve their educational objectives while maintaining robust sound financial control

Our dedicated school finance team provide high quality financial suppor service to schools and academies. The team have been supporting schools with their financial management and planning for over 30 years and are focused solely on the education sector. With experience in systems such as Oracle and Capita FMS our qualified Accountants are able to provide quality, tailored support services to meet exacting needs.

Our flexible support packages can offer: Budget setting support - Development of an understandable financial model that clearly links schools planned activity through the year to the financial resources available – developing robust plans that help ensure the schools sustainability.

Budget forecasting - Working with schools to ensure there is an understanding of activity to date and the likely year-end financial position.

Helping schools make decisions and develop plans with confidence that they are aware of impact on the school’s financial position Scenario modelling - Involvement with school managers at an early stage of planning to help determine implications of plans as they develop, working with the schools to help them achieve the best educational objectives within the financial resources available, ensuring schools have an overview of financial implications prior to school s management team investing scarce time in detailed activity planning.

Three-year budgets - Helping schools meet the expectation of the DFE to plan into the medium-term, factoring in variables in the operational environment in terms of demand for placements, cost of resources and funding available.

Advice on national and local school funding issues - Applying our in-depth knowledge, understanding and our constant horizon-scanning to keep schools up to date with developments and their potential impact on the individual school.

ESFA returns - Provision of relevant and concise fina cial information to reduce the effort and increase the accuracy in statutory returns.

Support for end-of-year closedown - Helping the school navigate as smoothly as possible the technical accounting issues and requirements associated with financial accounting and reporting regulations.

Advice and support on day to day school financial ssues.

08

09

Commercial Services

Schoolaccounting@durham.gov.uk Tel: 03000 268 554

Return to contents

Payroll and Employee Services

We provide a first class, well managed payroll service using an in-house team who are professionally qualified and highly experienced.

Finance Finance and and Payroll Payroll

Payroll from a professional and accredited provider.

We provide services to 200+ schools, academies, and multi-academy trusts.

We manage approximately 39,400 payments every month, exceeding over ÂŁ48m (gross) in value.

Our Chartered Institute of Payroll Professionals (CIPP) team provide a fully managed payroll and employee service, which includes:

Durham County Council are a very forward thinking organisation, encouraged from the very top of the organisation. It is very clear that the payroll operation is very well run‌DCC is a very professional organisation dedicated to continuing to move the Council forward for its own employees and their business operations.

CIPP Assessor, August 2019

Payroll Payroll preparation and processing.

Administration of BACS payments.

Electronic payslip, P60 and P11D provision.

P45 provision.

Real time Information (RTI) returns.

Third party payment administration and payment.

All costing information and reports.

Year end and statutory returns.

Provision of a dedicated customer helpdesk facility.

General email enquiry facility.

Implement pay awards where appropriate.

Teachers pensions monthly data collection.

Local Government Pension Scheme returns.

Pension enrolment compliance.

Employee Services Provision of contracts and variation to contract letters.

Maintain computerised personnel records.

Provision of a dedicated customer helpdesk facility.

General email enquiry facility.

Provision of redundancy estimates.

Process DBS applications.

Provide advice and guidance with regard to DBS eligibility criteria, risk assessment and safeguarding file maintenance Professional advice on job evaluation and the grading process.

Payroll and Employee Services - tailoring services to meet your needs whatever the size of your school, academy or multi academy trust 06

07

Commercial Services

PESschools@durham.gov.uk Tel: 03000 264 321 option 1

Return to contents

HR Advice and Support HR and Legal

Providing HR advice and practical support to ensure the best outcomes for your organisation.

Our professionally qualified HR team are committed to providing you with high quality strategic and operational support on a range of HR issues to help you meet your key priorities and outcomes.

With support form our team, you will be able to deal effectively with the challenging issues that can arise when managing people.

Our friendly and approachable team are: Knowledgeable in national terms and conditions of service for teaching and support staff.

Up to date with employment legislation.

Understanding of the needs and challenges facing schools and academies.

Experienced in supporting and guiding schools through complex employee relations casework.

We provide professional advice and support on a range of subjects, including: Absence management.

Discipline and grievance.

Managing employee performance.

Recruitment and selection.

Restructuring and redundancy.

TUPE regulations.

Flexible working.

We can also provide you with training and practical, easy to follow policies, tailored to your business needs.

The Schools’ HR advice team has always provided us with outstanding advice and support. This has allowed us to address all issues swiftly and appropriately, fully supported by professional advisors.

This is an outstanding service and one which I wholeheartedly recommend.

Wendy Pattison Academy Business Director Framwellgate School

04

05

Commercial Services

hradvice@durham.gov.uk 03000 266 688

Return to contents

Health and Safety Service H&S and Occupational Health

We provide support on a range of issues, including:

Health and Safety support for schools, academies and multi academy trusts.

Our Health and Safety offer Our specialist health and safety officers have a long and successful history of providing high quality health and safety professional advice and support to schools, academies and multi academy trusts.

Our team will assist you to manage risks and prevent injury and ill-health to those at work and those affected by your work activities. We provide support and guidance to ensure managers and employees alike understand their health and safety responsibilities and can discharge these effectively along with other core roles and functions. Professionals within the team have many years’ experience delivering a competent health, safety and fire advisory service across a broa range of service and industry sectors.

We will work in partnership with managers and employees to provide proportionate, prioritised, cost-effective risk based solutions so that health and safety risks are managed.

10

Development and review of health and safety policies and procedures.

Undertaking and maintaining health and safety risk assessments.

Undertaking and maintaining fire risk assessments Undertaking RIDDOR reporting and accident investigations.

Information required to defend personal injury claims.

Interpretation of health and safety legislation.

Support with OFSTED compliance.

Construction project health and safety support and advice.

Attendance at health and safety forums and meetings as required.

Governing body advice and support.

Asbestos and legionella advice.

Accident and incident support, investigation and reporting.

Support relating to the management of violence and aggression.

Data and statistical analysis.

Educational visit support, advice and completion of risk assessments using EVOLVE. Access to the DCC H&S management system.

Dealing with enforcement bodies e.g. HSE, Fire and Rescue Service.

Monitoring of audit compliance and action plan completion with auditees.

Provide regular statistical reports pertaining to incidents described above in order to identify trends and inform incident prevention initiatives.

Health and safety training and training needs analysis.

Performance management reporting.

Access to telephone advice line.

Newsletters and bulletins with up to date legislation, best practice and news.

Contract monitoring e.g. building or maintenance contractors working on your site.

What makes our Health and Safety offer different Our friendly and approachable team are: Chartered/Graduate IOSH practitioners, professional, competent, responsive and efficien Knowledgeable in all aspects of H&S legislation and legal requirements Experienced across a wide range of sectors Understanding of the needs and challenges facing schools Able to provide sensible, practical and proportionate advice and support

11

Commercial Services

hsteam@durham.gov.uk Tel: 03000 265 787

Broadband for Education

Return to contents

A reliable internet connection is now an essential part of enabling schools to deliver the curriculum. More and more schools are moving towards bring your own device schemes, online resources, streaming media and cloud hosted solutions.

With over 25 years experience in the schools broadband market we are experts in providing high speed, flexible and reliable internet connectivity at an affordable cost.

We currently supply internet services into over 650 schools in the North East, alongside the NHS, fire service, police service, local authorities and other public sector bodies.

Our bespoke education packages provide; Personalised provision for each school based on your needs, including superfast broadband and fibre Specially designed bandwidth packages from 10Mbps to 10G Highly competitive prices compared to commercial providers Uncontended bandwidth available Unlimited support, call-outs and pro-active monitoring from our local networking experts Fixed annual costs Optional extras, including; telephony, web filtering A dedicated account management service with seemless transition from your schools existing provider Multi-site connectivity, connecting multiple schools despite geographical location

If you are interested in any of our services, please contact us: Tel: 0300 261 100 Email: ictservices@durham.gov.uk

47294

Commercial Services

Telephony for Schools

Return to contents

We offer flexible, reliable and secure telephony solutions for schools using the latest VoIP technology.

VoIP telephony utilises your existing broadband connection to make and receive calls, making the cost of VoIP telephony significantly less expensive than traditional phone systems.

We offer bespoke telephony packages to create a solution that meets your school‘s individual needs.

Our competitive telephony packages include; No line rental charges Significant cost savings when compared to traditional telephony systems Free calls to 01, 02, 03 and mobiles with highly competitive tariffs on other numbers A purpose built, resilient, hosted platform Removes the need for costly hardware to be purchased Conferencing services, mobile twinning, voicemail functionality and much more A one-stop-shop for all of your telephony needs Support, call-outs and training from our local support team Additional extras including; broadband, networking and multi-site connectivity

If you are interested in any of our services, please contact us: Tel: 03000 261 100 Email: ictservices@durham.gov.uk

47293

Commercial Services

Return to contents

ICT School Services Health and Safety Support

Workshop Equipment Service

“Routine maintenance and testing have been completed and recorded efficiently as and when necessary, technical help and advice are only a phone call away.

In order to safeguard users in a workshop environment where accidents are more likely to occur, it is imperative that your equipment is maintained and repaired in line with current British Standards.

The service offers an electrical, mechanical and sound level check on all workshop items including lathes, bandsaws and bench drills. Detailed reports and maintenance evidence will help protect your school in the event of an injury.

The workforce is polite, flexible, and highly skilled therefore always ensuring that work is carried out quickly and with the minimum of interruption to the daily school routines. I would wholeheartedly recommend the team and services provided to any other educational establishment.”

Please ask us if you would like this document summarised in another language or format.

Braille

Audio

Arabic

polski Polish Bengali

Français French

Large print Chinese

Urdu

Punjabi

Español Spanish

Hindi

Deutsch German Melayu Malay

Türkçe Turkish

ictschoolservices@durham.gov.uk 47307

Commercial Services

In order to safeguard users in a workshop environment where accidents are more likely to occur, it is imperative that your equipment is maintained and repaired in line with current British Standards.

The service offers an electrical, mechanical and sound level check on all workshop items including lathes, bandsaws and bench drills. Detailed reports and maintenance evidence will help protect your school in the event of an injury.

“Routine maintenance and testing have been completed and recorded efficiently as and when necessary, technical help and advice are only a phone call away.

The workforce is polite, flexible, and highly skilled therefore always ensuring that work is carried out quickly and with the minimum of interruption to the daily school routines. I would wholeheartedly recommend the team and services provided to any other educational establishment.�

Commercial Services 47307

Workshop Equipment Service

ICT School Services

Cleaning Equipment Maintenance and Repairs

Cleanliness and tidiness may seem low on the organisation’s agenda, but we all know that a clean, safe and healthy premises makes for a better working environment.

We can ensure that your vacuum cleaners, floor polishers and buffers are serviced and maintained to keep them in good working order.

Whilst consumable items are chargeable, there’s no need to worry about costly parts or replacement cables as they’re included!

Cooker Service

With technology seemingly at the forefront of the 21st century, there is still a place in the curriculum for more traditional subjects such as food technology.

Budding chefs need safe, working equipment, which is where we can assist.

This service ensures staff and students are protected by maintaining, repairing and testing cooker equipment in line with Gas Safe and/or electrical standards.

Whilst this service is primarily aimed as the schools’ market our qualified Gas Safe certification enables us to maintain and service all non-commercial gas and electric cookers.

Electrical Installations

Radiation Service

Our competent team can undertake a broad range of electrical installations, completed in accordance to the current 18th Edition Wiring Regulations.

Employing a fully trained Radiation Protection Supervisor means we can support your school in ensuring the harmful radiation sources kept in your science department do not affect the health of students, staff and visitors.

Installation of electrical sockets; Upgrading lighting systems;

The service involves measuring and ecording radiation levels, as well as providing advice on legislation and best practice.

Electrical installations in computer suites; Installations in technology rooms; Electrical maintenance work.

Gas Pipe Work

A Gas Safe Engineer is available to install new pipe work and equipment. All work is undertaken in accordance with the Gas Safe Regulations.

Local Exhaust Ventilation (LEV) Testing

Portable Appliance Testing (PAT)

The law dictates that any piece of electrical equipment used by students, staff or visitors must be inspected to comply with the Electricity at Work Regulations 1989.

With lots of experiments going on in the Science department it is essential that waste gases are extracted to leave a safe teaching and learning environment.

Electricity is a familiar and necessary part of every day life, and we can help you take simple precautions to reduce the risk of serious injury or damage to your property.

Whilst this service is primarily aimed at the schools’ market experienced ICT School Services personnel are able to service, repair and maintain fume cupboards in most organisations.

We offer a fully flexible service, which can work around you to ensure any disruption is kept to an absolute minimum.

Commercial Services

Another key benefit is that our comprehensive documentation can act as an inventory for your site.

Biennial testing and inspection protects you by certifying your school’s compliance with statutory legislation under the Ionising Regulations 1999.

White and Brown Goods Repairs

We can support you with the installation and repair of white goods such as washing machines, dishwashers, tumble dryers, laminators and shredders.

ICT School Services

Return to contents

SIMS Software Support

What we guarantee: In depth/tailored training courses Experienced, knowledgeable and friendly support team Value for money Outstanding levels of customer care LA Links

Durham County Council’s Local SIMS Support Team operates within the ICT Services Support Unit and offer a full package of support and training designed to meet your school’s needs. The team are a Capita accredited support team and have maintained this level of excellence for five successive accreditations.

What we support…

Assessment Manager and Exams Reporting and Power BI Attendance and Lesson Monitor Behaviour and Interventions

Commercial Services

ICT School Services

Return to contents

Digital Signage Solution

ICT School Services, Digital Signage solution enables centralised management of your display screens and their content, giving you the flexibility to easily display a range of different media items at your convenience.

Manage all of your screens from a single console.

Flexible content scheduling.

No need to replace existing screens.

Display a range of media (text, images, videos).

Control who can manage screen content with user permissions.

No expensive hardware required.

Give your signage screens a new lease of life - talk to us today about our Digital Signage offering If you are interested in any of our services, please contact us: Tel: 03000 261 100 Email: ictschoolservices@durham.gov.uk Portal: http://ictportal.durham.gov.uk/serviceportal Website: www.durhamcommercialservices.co.uk

47305

Commercial Services

ICT School Services

Return to contents

Projector Cleaning Service

Are your classroom projectors showing signs of age...?

Blurred images?

Warning lights?

Purple blotches?

Projector powering off?

ICT School Services projector cleaning service enables your front of class display system to gain a new lease of life. The service helps to ensure that valuable lesson time is not disrupted due to projector issues in the classroom.

Removal and re-fitting service included.

Professional optical engine clean.

Deep clean of all internal filters and fans.

Included as part of our AVA SLA. Give your projectors a new lease of life - talk to us today about our projector cleaning service.

If you are interested in any of our services, please contact us: Tel: 03000 261 100 Email: ictschoolservices@durham.gov.uk Portal: http://ictportal.durham.gov.uk/serviceportal Website: www.durhamcommercialservices.co.uk

47482

Commercial Services

ICT School Services

Return to contents

Skills, knowledge and experience include: Maintained schools (nursery, primary, special, secondary) Federated schools “Friendly, helpful, knowledgeable and unbeatable! Life in the school office would not be the same without this valuable resource” “The team have always been, and continue to be without exception, extremely helpful and knowledgeable, swift to respond and solve any problems. Their support is indispensable” “I feel that I am treated as an individual and not just another customer”

Academies Multi-Academy Trusts (MATs) Local SIMS Hosted SIMS In school support Remote support Statutory Returns

If you are interested in any of our services, please contact us: Tel: 03000 261 100 Email: ictschoolservices@durham.gov.uk Portal: http://ictportal.durham.gov.uk/serviceportal Website: www.durhamcommercialservices.co.uk

47365

Commercial Services

Return to contents

Procurement Services

Our Procurement team provide a service designed to save you money, time and resource

Procurement

The procurement team is looking to lead on transformational changes across a range of educational service level agreements (SLA). This is, in my opinion, the right direction of travel, and the cost of the SLA should bring financial benefits through improved services across the local authority.

Wendy Pattison Academy Business Director, Framwellgate School Durham

Our Staff 30 years of experience in supporting the education sector.

24 procurement professionals qualified to the Chartered Institute of Procurement and Supply (CIPS).

Ethical approach with all staff certified to the Corporate Ethical Procurement and Supply qualification.

Category managed approach with specialist knowledge in ICT, Facilities Management, Social Care, Construction, Professional Services and much more.

Embracing a public sector ethos in the delivery of our services.

Flexible, friendly approach with staff available to visit your premises.

DCC Procurement Team is professional, efficient and constantly looking for ways to improve and better the outcomes for the Council.

Our service

PricewaterhouseCoopers LLP

Sourcing of goods, works and services via regional and national frameworks.

Providing you with access to almost 100 competitive and compliant goods and services contracts.

Terms and conditions specifically developed to protect our customers.

Bespoke tendering including OJEU exercises.

Benchmarking exercises to support saving strategies.

Training in all aspects of procurement including Public Contracts Regulations 2015.

Dedicated telephone helpline providing support and advice on all areas of procurement.

Electronic updates and procurement news via www.durhamcommercialservices.co.uk

Your social value Social Value is making sure that the services we buy and deliver contribute to the long term health and wellbeing of our local community, and the people in it. Many of our schools have already benefited from social value opportunities including Lloyds Banking money matters sessions delivered to the children. Following one such session, Victoria Suddes, Deputy Head Teacher, St Stephen’s C.E. Primary School (Willington) said: For the very first time our children had the opportunity to think about money, savings, banks and interest. I look forward to hearing how they put it all into practice!

14

15

Commercial Services

corporate.procurement@durham.gov.uk Tel: 03000 268 987