Keeping Britain Working Magazine

A Daisy Communications publication

Collaborate Work effectively wherever you are with resources to help your business thrive.

Communicate Future proof your business with a hosted telephony solution.

Never miss a call again.

Connect Do you have the connectivity suitable for your business? Find out with our handy connectivity tool now.

Table of Contents 4.

Diversify Your Business

11. Agile Working Solutions

5.

Connectivity Tool

6.

Daisy Hosted Voice

12. Mitel MiTeam

7.

Daisy Hosted Voice - Collaborate

8.

Thermal Imaging

13. Plug & Play

Remote Working Bundle Builder Mitel MiCollab

Headsets

14. Handset Offers

9.

Mobility

15. Customer Tips & Tricks

Mobile WiFi (MiFi) Hotspots

16. Keeping Britain Working

10. Call Diverts

18. Contact Us

Keeping your business connected Firstly, I hope you’re all safe and well and have managed to adapt to the new normal we’re all finding ourselves in.

Here at Daisy, we’re all working from home but it hasn’t affected the service we’re giving to our customers. In fact, we’ve seen increased productivity and a renewed hunger and desire from our people to really help our customers, both existing and new, drive through the pandemic and emerge stronger from it.

Government advice and guidelines are ever-changing but what isn’t changing is our commitment and support and we’re doing our bit to keep Britain working.

Whatever industry you’re in, we’re here to help you collaborate, communicate and connect with your customers, suppliers and teams.

We’ve developed handy interactive tools to help you make decisions.

Our connectivity tool could help you decide on a business broadband or networking solution fit for your business. However, if you’re working remotely, our remote bundle builder is easy-to-use and you can pick and choose equipment and solutions to make it work for you and your business.

If you need help, advice or support our friendly UK-based team are ready to speak to you.

We’re here to keep Britain working.

Dave McGinn CEO

Diversify Your Business Powerful, reliable and stylish devices The COVID-19 pandemic will have no doubt vastly changed the way most businesses work and, unfortunately, some businesses will have seen the changes have a detrimental impact on their finances.

However, with a sprinkle of innovation, a dash of outof-the-box thinking and a dusting of creativity, you can diversify your business and turn 2020 on its head.

Collaborate Working together has never been more important and, by collaborating, businesses have managed to diversify. Take, for example, Brewdog Brewery who began using its factories to produce hand sanitiser and have since delivered 50,000 units to frontline workers and the NHS. Manufacturing company A&M EDM began using its 3D printers to print visors for PPE and there’s plenty more examples across the country where collaboration has worked when it comes to exploring how to diversify a business.

Communicate Before diversifying it’s important to communicate with colleagues, suppliers and teams to see how you can connect and collaborate to produce something new and different while also maintaining, and possibly improving, cash flow. For example, does your current business have assets which could be deployed in different ways? When the 10pm curfew was introduced, one pub in Suffolk began offering its WiFi, plug sockets, tea and coffee facilities and food to people stuck working from home during the day and, for £10 for three hours, it’s proven to be quite a success. How can your business utilise its existing telecoms and assets to provide something new and functional?

Connect In order to diversify a business, you’ll need to ensure you’re equipped with the functionality and products needed to underpin your new approach.

Connectivity is vital and not only will investing in a stable, reliable and fast connectivity solution allow you to offer that same stability and speed to potential customers but also allows you to take advantage of the digital age.

If you’ve got an idea to help diversify your business, ensure your business can collaborate, communicate and connect efficiently and effectively with Daisy Communications.

Connectivity Tool Connect to your suppliers, customers and teams Connectivity is the cornerstone to most businesses in the UK, if not across the globe. What do you use connectivity for? Making VoIP calls? Identification cards to allow people into the building? Advertising your services online? Promoting your business on social media? Ensuring the machines in the factory run smoothly? There are so many ways connectivity touches every inch of our daily lives that it’s almost criminal to not invest in the right connectivity solution for your business.

However, there’s no need to be confused about connectivity. Our business grade solutions are arguably more important than ever as businesses look for reliable, fast and secure products.

Whatever your requirements, there’s a connectivity option to suit you and your business. Our connectivity tool could help you choose which one is best for your business.

Opting for a business grade connection over a residential option has several benefits including:

Simply input your details into our handy tool and we’ll give you the best connectivity solution at a costeffective price to ensure you enhance your business communications.

1. With a business grade connection, your traffic will be managed and prioritised over residential users and your speeds won’t be affected by activity during peak times.

2. In business, if you’re offline chances are you could be losing money. However, with business grade connectivity you’ll get enhanced SLAs so that if you ever experience an issue, it’ll be fixed quickly and with minimal disruption.

3. Cloud-based applications such as VoIP, Microsoft 365 are much more are easily accessible when businesses choose a business grade connectivity.

Not only that but choosing the right connectivity product can offer flexibility and scalable options for your business both now and in the future.

There’s a whole host of connectivity solutions from basic products such as ADSL and Superfast business broadband through to a faster, more reliable connection like full fibre Ethernet.

We also have a helpful broadband checker tool so that you can see which connectivity options are available to you at your premises.

More than ever before, connectivity is vital to communicate, collaborate and connect with our colleagues, suppliers and customers. Ensure you’re prepared and have the right solution in place to enhance your business and drive forward into the future.

CONNECTIVITY TOOL BROADBAND AVAILABILITY

Daisy Hosted Voice Hear how switching to Daisy Hosted Voice has allowed Harry Garlick to collaborate, communicate and connect.

WATCH NOW

Thanks to the wide availability of broadband and Ethernet, we’re all making great use of the cloud for things like storing data and using online applications – most of us do it without even realising! So why should your business communications be any different?

With Daisy Hosted Voice – our market leading hosted telephony solution, it doesn’t have to be. You can take advantage of a business grade phone system that’s really easy to configure, requires no expensive maintenance or running costs and you pay for what you use on a per user basis! And it will save you money and take the burden away from your IT team.

Your local admin (whoever has full access rights to the system in your organisation) can manage and configure your VoIP phone system quickly and easily through the easy-to-use control panel. Meaning you’ll never pay for additions, moves or changes to your phone system again.

Future proof your business, with Daisy Hosted Voice.

LEARN MORE

Daisy Hosted Voice - Collaborate Improve collaborative team working Collaborate is a Daisy Hosted Voice bolt-on that gives your phone system more possibilities. Offering an allin-one business communications solution, Collaborate enables you and your team to stay in touch, no matter where you are.

People need more than a laptop and smartphone to be able to work from home, and that’s where Collaborate can help. It offers a softphone solution where you can reroute your phone system to a PC, laptop or mobile.

Not only that, but you can also use instant messaging, video calling and planned conferencing to keep connected to your employees, colleagues, suppliers and most importantly, your customers.

As a cloud-based system, you can access it anywhere with an internet connection so you’ll never miss a call again.

Plus, for a limited time, you can get Collaborate FREE for four months*.

LEARN MORE T&Cs apply

*

Thermal Imaging Protect your business Keep your employees and customers safe as you return to business as usual with thermal imaging.

We have a variety of temperature screening products available to help you reduce the risk and spread of Covid-19 when returning to the office.

The devices enable you to check the temperature of each individual as they enter your business or working area from a safe distance. Identify anyone who could potentially be ill and prevent the spread of the virus.

LEARN MORE

Headsets Be part of the conversation Tune into the remote workplace with premium audio solutions from EPOS. When working remotely, or in the office, poor audio quality can negatively affect the productivity of your calls. So, whether at home, in a cafĂŠ or in-transit, wireless headsets with noise-cancelling microphones can improve your business calls by boosting speech intelligibility for your listener. Headsets with Active Noise Cancellation reduce ambient noise in your environment so you can concentrate on more focused tasks even in noisy spaces.

We understand that concentrating at home and in remote locations can sometimes be difficult, and you can often feel isolated. Stay connected with your colleagues and customers and pair an audio device that works seamlessly with online collaboration tools such as Microsoft Teams.

LEARN MORE

Mobility Stay safe and secure Stay safe, secure and connected with our all-in-one device & security plan.

Daisy Complete is our full wraparound business phone package. Get a dual sim device with full-service security wrap all in one plan.

The device is dual sim unlocked and you’ll receive both an O2 and Vodafone SIM, ensuring that your device is always on. Whether there’s a shortage or no signal in an area, simply change the provider on your device to keep on working.

There is no need to worry about security or services either with Samsung’s Knox Suite. Knox Suite offers you 12 months FREE Mobile Device Management and a zerotouch service to ensure your mobile fleet is secure.

Save time and effort with 3-year enhanced support and get next day swap out or doorstop repairs on functional failures, should they occur.

Knox Suite, services and security are all provided and set up by Samsung.

LEARN MORE

Mobile WiFi (MiFi) Hotspots Connect your devices wherever you are Most, if not all, of your workforce probably experienced remote working and some might still be working remotely. Regardless of where your workforce are, it’s critical that your people remain online.

However, with homeworkers, residential broadband speeds could pose a problem, especially when the speeds are significantly slower than what’s required for maximum productivity.

Ready to use as soon as it’s out of the box, a portable 4G MiFi hotspot enables remote workers to work from anywhere with a fast, dedicated mobile internet connection. Available on both O2 and Vodafone, the device connects smartphones, PCs and laptops to ensure your people remain connected.

LEARN MORE

Call Diverts Never miss another call Make remote working easier with call diverts, simply redirect the calls going to your office number to any device and never miss a call.

To ensure your business calls are directed to the right place, speak to your account manager to help you get them set up. If this feature isn’t included in your current call bundle, you’ll need to alter your package to include it to prevent bill shock from any out-of-bundle charges.

VIEW OUR BUNDLES VIEW INSTRUCTIONS

Agile Working Solutions Get online wherever you are In an ever-changing world, having an agile workforce and a business that can work from anywhere is increasingly important.

If the last year has taught us anything it’s that having remote working solutions and products which allow you to collaborate, communicate and connect is a business necessity.

As the UK’s #1 independent supplier of connectivity, voice, mobility and cloud solutions we’ve got products to suit your way of working, wherever you are and however you work.

Hear what industry leaders think about the future of agile working.

LEARN MORE

Remote Working Bundle Builder Ensure you’re ready With our bundle builder, your business can pick and choose solutions that fit your people.

Whether you need a hosted telephony license, a phone line or business broadband connection, a mobile device with flexible tariff or a headset for added privacy when on your calls - we’ve got them all.

What’s more, you can now add a Microsoft 365 license and a laptop for the ultimate remote working package.

Choose whichever options you need and get a cost-effective price for your remote working bundle. Use our tool now and customise what you need.

CUSTOMISE YOUR BUNDLE

Mitel MiTeam Enhance team effectiveness Upgrade your Mitel phone system with MiTeam Meetings and bring your workforce together while you can’t get into the office.

MiTeam Meetings is a multi-party video solution designed to enhance your business communications. It allows you to collaborate with your team more efficiently with seamless transitions between voice, video and chat capabilities.

As a cloud-based app, MiTeam Meetings can be used anywhere with an internet connection, ensuring you never miss a meeting again.

Trial MiTeam Meetings now for free for six months*.

LEARN MORE T&Cs apply

*

Connect with your colleagues with video meetings, work on projects with screen share and chat with instant messaging.

Mitel MiCollab

Enterprise collaboration software and tools It’s now more important than ever to enable your business to connect and collaborate easily and effectively with people working remotely.

With Mitel MiCollab, an enterprise collaboration software, staying in touch with your colleagues has never been easier. It simplifies the way employees talk, meet and share information with others.

MiCollab brings together voice, video, chat, messaging, web conferencing and team collaboration tools into a single solution. Whether it’s from their desktop or mobile device, with MiCollab, employees can easily share ideas and tap into the knowledge of others across your business, no matter where they are.

T&Cs apply

*

With MiCollab comes a softphone feature for you to enjoy the same Mitel desktop phone communication experience from a PC, laptop or smartphone.

Daisy Hosted Voice - Plug & Play Phone systems made easy Stay connected while working from home by re-routing your calls with our market-leading Plug & Play business VoIP solution.

Rather than needing a physical handset, Plug & Play allows you to make and receive calls over the internet using your laptop, PC or smartphone.

You don’t need an engineer to visit as you can easily self-install yourself using the DHV web portal. Plus, webinar training is available to help you get to grips with the software.

Plug & Play offers you the same features that you’d get with a desktop phone, but without the hassle and associated hardware.

LEARN MORE

Handset Offers

£21.16

£24.15

£45.78

Samsung Galaxy A40 Enterprise 64GB

Samsung Galaxy A50 Enterprise 128GB

Samsung Galaxy S10 Enterprise 128GB

per month*

per month*

per month*

Daisy Fusion 5GB Data

Daisy Fusion 5GB Data

Daisy Unlimited

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

5GB UK/EU Data

•

5GB UK/EU Data

•

Unlimited** UK/EU Data

•

Travel Free & Travel Plus

•

Travel Free & Travel Plus

•

RLAH & WTS

£44.35

£50.86

per month*

£58.96

per month*

Samsung Galaxy S10E Enterprise

per month*

Samsung Galaxy S20 4G 128GB Grey Enterprise

Samsung Galaxy S20 5G 128GB Enterprise

Daisy Unlimited

Daisy Unlimited

Daisy Unlimited

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

Unlimited** UK/EU Data

•

Unlimited** UK/EU Data

•

Unlimited** UK/EU Data

•

RLAH & WTS

•

RLAH & WTS

•

RLAH & WTS

£21.13

£29.75

per month*

£57.20

per month*

Samsung Galaxy Xcover 4s Enterprise

per month*

Samsung Galaxy Xcover Pro Enterprise

Samsung Galaxy Note 20 5G 256GB Enterprise

Daisy Fusion 5GB Data

Daisy Fusion 5GB Data

Daisy Unlimited

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

Unlimited* Minutes & SMS

•

5GB UK/EU Data

•

5GB UK/EU Data

•

Unlimited** UK/EU Data

•

Travel Free & Travel Plus

•

Travel Free & Travel Plus

•

RLAH & WTS

*Prices are based on a 24 month contract. All prices quoted exclude VAT.

Customer Tips & Tricks As a Daisy customer, you’ll have exclusive access to our online customer portal Daisy MyAccount. From there, you’ll be able to access your account and do a myriad of things.

1. Analyse your bill Via the bill section, you can analyse your spending in a variety of different ways. View invoices or unbilled* amounts, search by types or specific numbers or even create your own reports and export to PDF or CSV files. *If you choose to look at your unbilled spending, it’s important to remember that this won’t include any discounts, including free minute allocation as these are added once the invoice is prepared.

2. Manage cost centres The manage cost centres section of MyAccount is the perfect tool ensuring all business outgoings are accounted for. You may even be able to avoid unexpected costs by viewing all of the cost centres your organisation has on its account. Save, validate and submit various changes to complete the process, and all changes will be immediate within MyAccount and will show on your next bill.

3. Log a fault Logging a fault in the MyAccount portal couldn’t be easier. Submit tickets online and give your authorised contacts the ability to receive support updates of any tickets raised, and all relevant information at the click of a button.

4. MyAccount on mobile Mobile MyAccount is now integrated into the existing Daisy MyAccount portal.

Order replacement SIMs, report lost or stolen phones, restrict services and create or check alerts – giving you even better control to manage your Daisy account as and when you need to.

VIEW OUR MYACCOUNT HELP VIDEOS

In these difficult times, we’re determined to Keep Britain Working with our solutions and products.

However, we know that we can’t solve everything, which is why we’ve collated a list of helpful business schemes which may assist you and your business.

Business Interruption Loan Scheme For Medium & Large Businesses This scheme helps medium and large businesses access loans and other financial help up to £200million.

LEARN MORE For Small & Medium Businesses Designed to help and assist small and medium-sized businesses to access financial help up to £5million.

LEARN MORE Bounce Back Loan The scheme helps small and medium-sized businesses to borrow between £2,000 and up to 25% of their turnover. The maximum loan available is £50,000 with no interest to pay for the first 12 months, after that the interest rate will be 2.5% a year.

LEARN MORE Corporate Financing Facility The Bank of England will buy short-term debt from large companies to offer financial assistance during what may be difficult times.

LEARN MORE

Kickstart Scheme The Kickstart Scheme can help your business offer a young person a 6-month job placement designed to give them the skills and experience they need to find work once the scheme has been completed. Available in England, Scotland and Wales the placements will be 100% funded for 25 hours a week and there’s £1,500 available per job placement for setup costs, support and training.

LEARN MORE Self-Employment Income Support Scheme If you’re self-employed or a member of a partnership and have been adversely affected by coronavirus, you may be able to use this scheme to claim a grant.

Although applications for the first taxable grant closed on 13 July, applications for the second taxable grant are now open until 19 October.

LEARN MORE

Contact Us If you’d like to discuss any of the technology featured in this magazine, contact your account manager or use one of the numbers listed below.

Customer Services 0800 040 8888 Monday to Friday – 8:30am to 5:30pm

Sales Department 0808 2522 926 Monday to Friday – 9am to 5:30pm

Faults/Technical Support 0800 040 8888 24hrs a day, 7 days a week

VISIT OUR WEBSITE