Welcome to Daisy - Partner Welcome Guide

Welcome to Daisy Working with you, your way.

| Welcome Welcome to the Daisy Partner Programme – we’re sure you’ve made the right choice!

As our partner, we want to be sure that you are well supported within the programme and have access to the right tools and contacts at all times.

This welcome pack gives a brief overview of everything you can expect from us as your partner and signposts you to the contacts you need.

We want to make it as simple as possible to work with us, so if you have any queries at all, please do not hesitate to make contact; that’s what we’re here for.

Thank you for choosing Daisy.

| Our Products

Lines & Calls

Business Broadband

Networking

No matter what size of business your customers operate, we have the right lines and calls packages to meet their needs.

Our broadband products meet the needs of all business sizes and budgets.

Whether you have a small retail customer looking for a basic ADSL connection, one requiring fibre broadband or a large corporate client seeking to invest in superfast broadband services, our business broadband deals offer great value for money.

Our networking solutions cater for any business, of any size. Whatever your customers’ requirements our team of experts will support you in finding a steadfast connection with dedicated internet access, guaranteed to enhance and upgrade their business communications.

It may be that, for now, they need an ISDN line which offers crystal clear calls as well as access to the internet, or they might want a standard business landline solution, for which our costeffective broadband lines and calls deals could be the perfect answer.

Our SIP Trunking product can help customers embark on their journey into the cloud.

Named as one of the UK’s leading business broadband providers, you can rest assured that, by offering your customers any of our Daisy Broadband packages, they’re getting a reliable, secure, business-grade connection at a competitive price.

From our Cisco Meraki Go WiFi offering for small to medium businesses through to a full-fibre, high-speed and dedicated fibre leased line network, you can be sure we can supply the right connection.

Mobile

Phone Systems

Cloud

Mobile is a part of everyday life and likely an integral part of your customers’ working lives too.

We can help revolutionise the way your customers communicate with our cost-effective, flexible business phone systems.

Take your customers’ businesses to the cloud seamlessly and allow your customers to work from anywhere with our cloud solutions.

We provide you with a wide range of business mobile deals and unique, tailored tariffs and combine them with the latest smartphones so that you can offer your customers a plan that works for them and their business.

If they travel abroad, they may well wish to consider our roaming packages, or if they’re simply looking for the most cost-effective way of communicating from a landline to their mobile fleet our Daisy Duo product might be the solution they need.

Whether their preference is an on-premise system or a cloud-hosted product, we can make sure they get the best solution for them.

Daisy Hosted Voice is our VoIP offering, sitting on the market-leading platform.

We’re Mitel’s largest partner and have worked with them, as well as Gamma, BT and Avaya, for 18 years to ensure customers get a quality phone system so you can rest assured, your customers are in good hands.

Whether they’re looking to make the most out of their Microsoft Teams product by encompassing Microsoft Teams – Direct Routing or they’re looking to switch to a fully hosted VoIP solution, Daisy Hosted Voice, we’ve got a seamless remote working solution for them.

| Partner Portal Your orders will be processed through our Daisy Partner Portal.

Here you will also gain access to: • • • • • •

Base management tools Supporting marketing literature Detail of your account with Daisy Comms Commission statements The most up to date price guides Access to accounts, remittance advice etc.

You will be sent a link and log-in details to the Daisy Partner Portal by email and a member of the team will be in touch to organise a webinar training session.

| Commercials How we pay you is completely flexible depending upon the product – there are models for upfront and residual commission or a combination of the two.

Mobile is payable as a residual commission, however, with our competitive tariffs and a leasing option for hardware there’s a strong proposition for the customer with no upfront cash outlay.

The Network Services products can be taken either on a residual or upfront basis, with a flexible charge to the customers enabling you to be ultra-competitive, or to enrich the deal.

Your account manager is here to advise on the options depending on your needs and, if those needs change, so can your commissions; it’s that flexible.

Upfront Commission We pay upfront commissions weekly and if you choose this option, you will receive a one off, upfront payment the Friday after the order has gone live. How you receive payment will be dictated by the contract length and product you sold.

Residual Commission Residual commissions are paid on the last working day of the month, based on the customer’s bill spend dated in that month (for the previous month’s call traffic). Residual commissions are paid for the duration of the customer’s contract term (12, 24, 36 or 60 months) and flex depending whether you have selected the low, medium or high service access fee.

Daisy also offers partners the opportunity to manage their business with us in line with their business objectives. Whether you want to grow and expand the business over time, build up a base to be able to sell and start again, or simply to work towards a full exit strategy, Daisy Comms is the perfect partner for you.

Please speak with us to discuss any opportunities.

| Sales Support We understand the importance of having sufficient product knowledge when looking to make a sale and we’re here to support you all the way.

Training Whether here at our Daisy head office, at your premises, or online, we are here to support you with all the training you need. If you have a specific request, no problem, we can tailor the training to meet your individual needs.

Client Meeting Attendance We are more than happy to support meetings should you feel you don’t have all the answers your client is looking for. Speak to your account manager and they will put you at ease.

| Marketing Support Marketing Collateral We have a portfolio of marketing literature which will be made available to you within the partner portal now you are on board. Campaign toolkits, marketing assets and content will be regularly updated and can be used to form multi-channel marketing campaigns across our product set.

If you have a special request or require assistance with dual branding please speak to your Business Development Manager.

Business Development Funds You will accrue funding against net MRR gains on your base. This can be redeemed against a menu of bespoke marketing services.

Incentives Tactical sales performance incentives may be run periodically. These will reward a mix of product and/or overall revenue gains.

| Support Network It’s important that you have access to the support you need, when you need it. That’s why we provide you with a dedicated team to look after your every need.

Claire Honeyman Sales Support Administrator claire.honeyman@daisycomms.co.uk | 03333 204 540

Matt Lloyd Internal Business Partner Development Manager matthew.lloyd@daisycomms.co.uk | 01282 607 797 Orjon Ibbotson Internal Mobile Business Partner Development Manager orjon.ibbotson@daisycomms.co.uk | 01282 609 488 Peter Hart Internal Business Partner Development Manager peter.hart@daisycomms.co.uk | 01282 607 750 Laura Hopkinson Internal Business Partner Development Manager laura.hopkinson@daisycomms.co.uk | 01282 878 515

Team number 0333 3204540 Option 1: Daisy Partner Portal Support Option 2: Desk-based enquiries Option 3: Indirect customer service Option 4: Commissions Please note: For all pre-sale queries, please contact your dedicated account management team directly on their email/number. For all post-sale queries, please contact the indirect customer services team on 0333 320 4540, Option 3.

Trevor Gibson External Business Partner Development Manager trevor.gibson@daisycomms.co.uk | 07917 105 121 Kevin Foley External Business Partner Development Manager kevin.foley@daisycomms.co.uk | 07593 819 608 Jitesh Pankhania External Business Partner Development Manager jitesh.pankhania@daisycomms.co.uk | 07341 463 233 Luke Richards External Business Partner Development Manager luke.richards@daisycomms.co.uk | 07860 875 523 Lindsay Spink External Mobile Business Development Manager lindsay.spink@daisycomms.co.uk | 07930 876 838 Mike Smith Key Account Manager michael.smith@daisycomms.co.uk | 07391 016 152

Escalations Chris Burney Head of Indirect Sales chris.burney@daisycomms.co.uk | 07977 283 696 Julien Parven Director of Partner Business julien.parven@daisycomms.co.uk

0333 320 4540

daisypartners@daisycomms.co.uk

daisycomms.co.uk/partners