Trademark #35

Edition 35 / October 2019

Done in a day

FLOOR CASSETTES FROM DAHLSENS

SAVING TIME WITH SUPPLY AND INSTALL

PLUS

SMART, SECURE, SAMSUNG

GLAD TO BE CLAD: TRENDS TO FOLLOW

The latest in decking | Bathroom trends | An award-winning build | Converting more leads

A LETTER FROM MARK I hope this edition of Trademark finds you well.

Undoubtedly, the chances are you’ve been a customer of Dahlsens longer than I’ve been an employee. I have now been with Dahlsens for over six months and I take this opportunity to formally introduce myself to you. I look forward to meeting you in person sometime soon.

Before joining the Dahlsens team, I was in the building industry for over 32 years both as a tradie and competitor in truss and frame manufacturing and the supply of building materials. You can never fully understand the fabric of a business until you are a part of it, and as I watched Dahlsens lead the industry from a distance, I felt it was a business I would love to be part of. Now, my first-hand experience confirms why so many of you continue to choose Dahlsens: because our people care.

Dahlsens is unique. We are a family led company with Australian bush roots, truly determined to make a positive impact on the livelihood of our builders and our team members. There are no politics nor shareholders to impede our ability to be nimble and responsive. We have a ‘fair go’ culture for everyone.

John, Geoff and Jamie Dahlsen are committed to building a solid team and strategy to continue the 142-year-old legacy their forefathers created. We have the guidance of a Board of Directors with a calibre to make many public companies envious. Our business invests in its people, infrastructure, fleet and systems to ensure we’re in the best position to evolve, adapt and provide stand out value. Our team is focused, without distraction, on providing breathtaking service to allow you to get on with the job, no fuss.

I come to Dahlsens as the first non-family member General Manager, and with that, a responsibility to uphold everything Dahlsens is about. My focus is on what our priorities are to ensure Dahlsens continues to be a leader in building supply logistics, so your choice in Dahlsens remains the best choice.

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> Ensuring you get what you need, when you need it, and that you know what’s going on through the entire process >

Safety first. If it’s in our yard, on the road, or at your job site, the choices we make must never put safety at risk. Nothing is more important than every one of us going home safely each day. I ask you to help us achieve this very important goal

>

Understanding your pain points. As the market moves through its cycles, so too do your challenges. Dahlsens is committed to evolving with you, creating and tailoring new solutions to answer your individual needs as they arise. Your success is our focus

> Enabling relationships to thrive. Personal, friendly connections matter to all of us, at home and at work As we get around the traps to hear how you’re travelling, finding out what you need from us and how our team is living up to your expectations, I thank you in advance for your honesty and feedback. We don’t know what we don’t know.

None of us do, but with your input and ideas, we can truly understand and service your needs better.

I hope to see you around very soon.

Mark Cooper General Manager Dahlsens Building Centres

A WORD FROM OUR CEO, GEOFF DAHLSEN, ON COMPANY VALUES This year at Dahlsens, we’ve been working hard on refining our processes and procedures to ensure we add more value to your building process. We’ve spent time refreshing our Company Values, reviewing what they mean not only for our team but also for you, our customer.

At Dahlsens we have a ‘way’ we want to do business.

Bringing these values to life allows us to make a positive impact on our families, customers and communities.

So what are Company Values?

Company Values are vital in every business today. They are the essence or core of what your business is and what it stands for. However big or small your company is, or how many homes or projects your company undertakes, established Company Values will guide your business culture, your ethics and how you do business. A company with strong values attracts employees and customers who have similar values and beliefs, creating teams and relationships that work well together.

Why have Values?

There are a number of reasons Company Values are important for your business: 1. They give a solid base for all decisions – everyone within the business is ‘on the same page’ ensuring decisions are made easily and based on the same set of values 2. Values boost employee motivation, morale and employee advocacy with everyone working towards the same goals 3. Values help your customers know what your company stands for, giving you a competitive advantage and helping you build a loyal customer base with shared company values How well do your Company Values represent your business? Would it be worth your time to reflect on the values you want your business to be known for, today and in the future?

L-R Jamie, John and Geoff Dahlsen

Dahlsens’ Company Values We are proud to share with you the recently published update of our Company Values and sincerely hope you can see and feel these values in everything we do — they’ve been 142 years in the making.

Take responsibility At Dahlsens, we are each responsible for our own actions. We choose to step up and share the responsibility of leadership by making a positive, safety-first contribution.

Everyone contributes This is a family business that thrives on teamwork. Every single member of our team has an equally important role to play and we recognise that our collective achievement is a sum of all parts.

Grow together By helping our customers succeed, we grow.

As the business grows, our employees grow with us. We enjoy achievement, continued personal development and the benefits of group collaboration.

Your business success is key. By incorporating our values into our everyday we can continue to focus on making your work day easier.

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Cladding

GLAD TO BE CLAD Now more than ever, Australian homeowners are on the hunt for visual, stand out homes with eye-catching street appeal. Exposed to a host of architectural styles and design inspiration thanks to blockbuster renovation TV shows, social media, the internet and magazines, educated homeowners are savvier than ever and expect builders to have a complete understanding of every product available on the market.

You can get up to speed with Dahlsens Lean on our experienced team for ideas and advice Know your options – download our Ultimate Cladding Guide: builders.dahlsens.com.au/ ultimatecladdingguide Ask us to arrange supplier experts to visit you on site Send us your plans for a take-off* and quote Delivered to your site when you need it * On selected products

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MODERN. ARCHITECTURAL. TRADITIONAL. CLADDING STYLES WRAPPED UP

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Bring any design to life with Dahlsens’ comprehensive range of cladding styles – each available in various materials to suit your specifications and clients.

VERTICAL GROOVE Arguably the easiest way to achieve a modern architectural look, vertically grooved cladding is rapidly growing in popularity. > Fibre Cement > Reconstituted Hardwood with Natural Wax > Steel Sheet Metal

TEXTURE Make a statement, create contrast and add interest to a commercial or residential project with textured cladding. > Fibre Cement

TIMBER Timeless timber is always on-trend. Wrap a whole house or use as a feature. With endless options for styles and materials, it’s easy to create visually striking homes with timber. > > > > > > >

Fibre Cement Reconstituted Hardwood with Natural Wax Western Red Cedar Thermally Modified Timber Aluminium Timber and Resin Composite Hardwood

WEATHERBOARDS A classic favourite with homeowners for hundreds of years, the humble weatherboard is back in vogue and lending itself to Hamptons, coastal, homestead and traditional style homes. > Fibre Cement > Reconstituted Hardwood with Natural Wax > Baltic Pine

METAL CLADDING Sleek and modern, metal cladding is continuing to gain momentum for its architectural good looks and low maintenance. > Steel Sheet Metal > Insulated Metal Panels > Corten Steel

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STONE Cladding

Create the look of stone and bricks without the time, cost and hassle of stone masons and bricklayers, thanks to innovative modern-day cladding. > Concrete > Fibre Cement

GEOMETRIC Modern and clean, geometric cladding is ideal for creating minimalistic and industrial looks in both residential and semicommercial projects. > Fibre Cement > Reconstituted Hardwood with Natural Wax

RENDER A versatile option with loads of possibilities, render systems are ideal for creating modern, energy efficient homes. Use together with other materials for a stylish and modern look or render the whole house for a classic feel. > > > > >

Acrylic Render Architectural Profiles Base Board Systems Autoclaved Aerated Concrete (AAC) Fibre Cement

CONCRETE Concrete; the king of industrial. Make a modern-day statement easily with the new generation of lightweight ‘concrete look’ cladding options available. > Fibre Cement

INTERNAL LININGS Add warmth, style and character to any room with the addition of an internal lining. Modern, traditional, industrial, Scandinavian; the possibilities for styling are almost endless. > > > >

Fibre Cement Reconstituted Hardwood with Natural Wax MDF Plywood

BEST IN MARKET CLADDING SUPPLIERS

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PageCladding header

the ultimate

CLADDING

guide

Be the expert, get inspired, impress your clients and make selections fast with the Ultimate Cladding Guide, brought to you by Dahlsens.

Make your life easier with the Ultimate Cladding Guide > Get up to date on all the cladding solutions available from Australia’s leading suppliers > Compare technical, maintenance, warranty and compliance features to make informed decisions > Impress your clients with your knowledge > Be confident about installation > Help your clients achieve their dream home > Save time and make selections easy

G IN FIX LE

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25

Low3

Yes

No

All

No

Yes

Yes

25

Low3

Yes

No

All

No

Yes

James Hardie PrimeLine

Fibre Cement

FZ1

Yes2

0.41

Yes

No

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Yes

No

All

No

Yes

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WEATHERBOARDS

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CLADDING FEATURE MATRIX

PLEASE NOTE 1BAL FZ and 2Fire Rating is achieved when cladding is used in conjunction with James Hardie Boundary Wall System. 3Refer to installation guide.

Weathertex Classic

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

No

Weathertex Primelok

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

Yes

Weathertex Selflok Old Colonial Smooth

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

No

Weathertex Selflok Texwood Smooth

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

No

Weathertex Selflok Millwood Smooth

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

No

Weathertex Selflok Millwood Ruff Sawn

Reconstituted Hardwood with Natural Wax

19

Yes1

0.4

No

BRANZ

25

Low2

Order

Yes3

Up to BAL 19

No

No

No

No

No

No

No

Medium

Yes

No

Non-BAL

No

Yes

PLEASE NOTE 1Fire rated up to 120 with fire rated lining. 2Refer to installation guide. 35 day lead time

Baltic Pine

1

Baltic Pine

No

[ CLADDING DESIGN GUIDE

DOWNLOAD YOUR FREE GUIDE NOW!

DOWNLOAD CLADDING GUIDE

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SAVE TIME & BOOST PROFITS

WITH CASSETTES

Every builder needs to remain up to date and in the know on new products or practices that can save time and maximise profits.

One tactic employed by builder and developer duo, Robert Ostojic (Xpress Wall Systems) and Scott Giannuzzi (Hardyn Property Group), is the use of prefabricated cassette flooring, manufactured by Dahlsens.

It’s a move that has proven highly successful in their recent multi-unit build and illustrates how this product can help you build faster and smarter while boosting project profits.

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Weighing up the decision When the savvy duo considered pre-fab cassettes for their five, two-storey units on a 700m2 corner block in Melbourne’s Oakleigh, it was of course a numbers game. The cost of the cassette flooring was more than the raw materials and crane hire had to be factored in. On the other hand, on-site labour would be drastically reduced.

The bottom line? The cassettes came out cheaper. Furthermore, the pre-fab solution saved a considerable amount of time and reduced the potential for delays.

Slashing the install time “Using Dahlsens’ cassettes for the first floor saw us complete the installation in a day,” explains Scott, “compared to the five days or more it would normally require. The first-floor wall frames were also delivered and loaded onto the installed cassettes the very same day. This meant that the teams were able to start installing them the following morning, ensuring the swift continuation of the build.”

Simple, no-stress scheduling The use of pre-fab cassettes eliminated the hassle of scheduling the secondfloor wall frames and roof trusses to suit the onsite construction of the floors. It reduced the call-up time to essentially zero plus minimised costly delays.

The risk of hold-ups due to inclement weather were also substantially reduced, with installation being completed in a day (a feature that makes cassettes an ideal solution in the winter months).

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Dahlsens Account Manager Troy Murphy pictured together with Robert Ostojic from Xpress Wall Systems during the one-day cassette flooring installation

Stepping up to the on-site challenges Facing onto a busy road, the Oakleigh site had powerlines on two sides of the block and houses on the other. The cassettes were craned in under the powerlines with relative ease, while traffic controllers were able to maintain safety on the road.

Quality assured first time, every time Dahlsens manufactures floor cassettes using industry leading Pryda software, pre-programed to ensure the cassettes are configured in compliance with Australian Standards.

In conjunction with the cassette floors, it is preferable that the frames are also prefabricated rather than stick-built, eliminating the need and potential delay of a site measure. It’s also important that the concrete slab and the top plates of the frames are level to ensure cassettes fit correctly.

Suitable for both ground and upper levels, prefabricated cassettes, along with wall frames and roof trusses, help to reduce the time taken to get to the all-important lock-up stage, meaning builders are paid faster and cash flow is freed up.

To learn more about pre-fab cassette floors from Dahlsens, or any of our other pre-fabricated solutions, please contact your local store or Account Manager.

REQUEST A QUOTE

The benefits of prefabricated cassette flooring > Save on labour and potentially the total flooring cost, compared to onsite construction > Speed up build time – four days saved for level one floors on the Oakleigh case study > Get to lock-up and progress payments faster > Reduce site wastage (including damage and theft) > Decrease manual handling risk and subsequent safety implications > Reduce the impact and potential delays of inclement weather > Start upper level wall frames the next day (if delivered together)

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from prospect

TO PURCHASER Converting quality leads into good business

A key focus in the last edition of Trademark was lead generation, with our ten top ways for getting your phone ringing hot with potential customers. In this edition, we take the next step: looking at strategies to convert would-be home buyers into happy customers.

Even if your conversion rate is strong, it is important to remain hungry in the hunt for work and vigilant in your processes for capturing and converting leads into sales.

Let’s take a look at some tried and tested techniques...

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Converting leads

Capture leads with the right lure

Questions can include:

You don’t have to wait for customers to contact you.

Particularly online, there are several ways you can capture customer details so that you can pro-actively contact them.

> Do you have pre-approval from the bank or is your finance secured?

One method is to request potential customer details in exchange for an informative download to help them on their building journey. Customers are often willing to provide their details to gain helpful information via a downloadable brochure. Topic ideas include: ‘Mastering Building on a Slope’, a ‘Catalogue of House Designs’ or ‘The Ultimate Guide to Building a House’. Engaging a copywriter and graphic designer to develop these brochures will be key to a professional finish, and this investment could easily pay for itself in the number of leads generated.

> Where is the land located? Is it titled?

Strategically placed forms on your website can be effective too. Simple ‘call to action’ buttons such as ‘tell me more’ or ‘book a free consultation’ can link to a form which asks the potential customer to enter their contact details.

Not all leads are made equal While all leads hold potential value, it can be hard to know which of the simple “what’s the cost?” queries will turn into the solid “we’re ready to build now” customers. Therefore, it can pay dividends to spend time up front qualifying your leads. Think about the type of customer who you most want to work with – your ideal customer. Then develop a series of questions you can have on hand to help you identify those customers and prioritise your precious time toward them.

> Have you already purchased your land? > Can you share your land contract? > What is your budget? > Do you have quotes from other builders? > Are you looking for a custom or a pre-designed home? > What size home are you looking for? > One or two storeys? Number of bedrooms, bathrooms, living areas? > Are you willing to pay for the quote?

Even if you don’t acquire all the answers you need during the first contact, by having a few qualifying questions ready, you’ll be in a more informed position.

Act fast for success With any lead, taking prompt action will work to your advantage.

Make contact, introduce your business, talk up your service offer and learn what the prospect is looking for. If your prospect is ready to go with finance and has titled land, there may be a number of builders vying for their purchase. Respond to enquiries fast and book consultations as soon as possible.

Provide a first impression and experience that stands out from the rest. Prospects will take notice of those builders who respond quickly, who listen, are friendly and demonstrate knowledge and professionalism.

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> Can I change my mind through the process? > When are payments due and what percentages? > How do I get finance? > What is a site survey? > Can I bring my own house plan? > Do I need an architect or draftsperson? How much do they cost? > Can I take my plans to another builder? > What are the final deadlines and are there any added costs? > What warranty does my house come with? > What is included in the build? > What if I don’t want to go ahead after the site survey/ drafting/design process?

Clear communication creates conversion Great communication can improve your prospect’s understanding of you and your business. It is the foundation of a trusting partnership and vital in converting leads to purchasers. At the end of the day, people choose to do business with people they trust.

Proven communication tips include: > Responding to prospects quickly and professionally, via their preferred contact method > When you don’t have the answers, let your prospect know when you will get back to them and then follow through > Be transparent and informative. An informed prospect is able to make a faster decision

Make it easy Customers have lots of questions! Create confidence in your level of service by being prepared to answer questions upfront. Publish a frequently asked questions page on your website. Consider the reference of Government resources that will help answer questions about warranties, problem resolution or legislative obligations. You might include the contact details of specific Government departments, to show you’re confident in your product and service.

Frequently asked questions can include: > What is the build process? > How long will it take to build my house? > What if the build time goes over?

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Appeal to your customer’s head, and to their heart Making the decision to build a home involves both head (finance, time frames, budgets, process) and heart (dreams, aspiration, design, security). Help your clients fall in love with the home you are going to build by allowing them to visualise their future. Visual tools such as 3D renders and video walk-throughs can speak a thousand words. Showcase the standard and finish of previous homes you have built by using a Matterport 3D camera and accompanying software to create video walk-throughs.

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And finally, keep a track record. Because you can’t manage what you don’t measure If you want to get serious about improving your lead conversion and sales, it is well worth your time to study the number of enquiries coming in; where are the leads coming from and what happens to them?

Use this data to help you to understand: > What’s working and what’s not working > Where are the highest quality leads coming from? > Which customer profile are you converting with the highest success?

Data can be tracked using Customer Relationship Management (CRM) software, a simple spreadsheet or a notebook. The data you track might include: Contact details:

Full name

Phone number

Email address

Lead origin:

Lead source

Time and date

Follow up details:

Follow up contact time

Preferred contact method

Lead response to follow up

Further actions:

Consultation booked

House purchased

Referred new customers

Customer insight:

Buyer type (first home, investor, forever home)

House design style

Location

Tracking your enquiries, both won and lost, can help paint a picture that enables you to analyse your sales process and improve your bottom line. Consider: > Number of total enquiries and lead source success rates > How many leads resulted in a consultation? > How many enquiries and consultations resulted in a house purchase? > Did follow up speed affect consultation booking rate? > How many referrals resulted in house purchases? > Most popular house types/sizes/locations or customer profiles Regularly reviewing this valuable data and putting your learnings into play will no doubt provide direction towards how you can best invest your time and resources.

START TRACKING YOUR ENQURIES NOW Download the Dahlsens Lead Tracking Spreadsheet:

builders.dahlsens.com.au/leadtracker Your success is our focus.

Dahlsens can help you to market your business better.

Visit builders.dahlsens.com.au/marketingplan for your free, downloadable Builder’s Marketing Guide.

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SMART, SECURE

SAMSUNG As households increasingly turn to tech solutions with the wow factor to make their lives easier, it’s imperative for home builders to be in the know on ‘smart’ devices such as digital door locks.

Technology and lifestyle leader, Samsung, has been producing keyless entry systems for apartments and residential housing for almost 20 years. It’s sophisticated range of products look great, provide a host of smart features and don’t break the bank.

Dahlsens is proud to introduce Samsung as a key partner to provide builders with a trade focused solution for digital door locks.

Help your homeowners get on the front foot to the future > No more lost keys, or the need for a hidden spare key > Intuitive tech means homes are protected like never before

Offer your clients a key point of difference or an optional upgrade they will love

> Automatic locking – never worry about leaving your house unlocked again > Sleek and modern designs add the right amount of luxury to any home

Plus all the backing of a big name brand

> Use the app to unlock your door, control access to the home remotely and monitor who comes and goes with the Ultimate range

> 2-year warranty on electronic parts

> Great for people with limited mobility or dexterity

> Lifetime support and ongoing access to expert engineers for advice and support

> Competitively priced and easy to install

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> 7-year warranty on mechanical parts > 20 years’ experience manufacturing digital door locks

New range

The Range Whether you’re after the Entry range or the Ultimate, there’s a Samsung solution for your projects.

ENTRANCE RANGE > Digital deadbolts > Keyless, PIN code entry

> High level of security with additional features to keep your family safe

> Automatic locking

> Low battery indicators

> Anti-theft and privacy mode

> Available in digital, Bluetooth and WI-FI versions

> Emergency power backup

> Voice guided system

> Fire rating on selected products* > Great after sales service and support

UPGRADE RANGE

PREMIUM RANGE

> Handle type mortise lock

> Mortise lock with Push/Pull Handle

> Keyless, PIN code entry

> Key pad, RFID key or fingerprint entry

> Automatic locking

> Automatic locking

> Anti-theft and privacy mode

> Anti-theft and privacy mode

> Emergency power backup

> Emergency power backup

> Fire rated*

> Fire rated*

ULTIMATE RANGE

Push / pull handle with Bluetooth

Soft touch handle with Wi-Fi

> Mortise lock

> Mortise lock

> Bluetooth entry or key pad

> Wi-Fi entry via app or key pad

> Real time arrival notifications and history log via app

> Schedule access times and adjust access levels via the app

> Anti-theft and privacy mode

> Anti-theft and privacy mode

> Emergency power backup

> Emergency power backup

*Locks do not come with fire rating. It must be specially requested.

REQUEST A QUOTE

GO DIGITAL WITH DAHLSENS Dahlsens is the dedicated trade supplier for Samsung digital door locks. We can train your team on the range and installation, and coordinate your orders using your usual Dahlsens account benefits.

To get ahead of the curve and learn more, please contact your Account Manager or local store today.

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Hot trends

SLEEK NEW LOOKS

for bathrooms and laundries

What are the hot bathroom and laundry trends making it big on the Pinterest boards of homeowners right now? Be ready to say “yes, we can make that happen!” as Dahlsens has your front of wall fixture needs covered.

THREE-PIECE TAPWARE Loved for its beautifully balanced look, this classic style is making a come back

Ideal for wall mounted basin and bath taps

COLOUR-COORDINATED TAPWARE Make a statement with tapware to match the tiles

Phoenix’s new Zimi range allows for customisation across kitchen and bathroom sink mixers and wall and bath mixers

Interchangeable mixers are available in nine different colours, together with chrome, matt black and brushed nickel tapware

REQUEST A QUOTE

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Hot trends

CONCRETE BASINS Create chic industrial, modern farmhouse and minimalistic bathrooms

Beautiful paired with brushed nickel, gold, matt black or copper tapware

A statement-making pop of colour brings a welcome change from white Looks great when mixed with natural timber accents

ON-TREND TROUGHS

Take the laundry to the next level with Everhard Industries’ new Nugleam Drawer System Laundry Units

Super sleek, it slots in next to cupboards and appliances

Great for creating extra space with its soft-close drawers

REQUEST A QUOTE

Seeking solutions for your next project?

Talk to Dahlsens.

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THE NS SE H DA LCE OF PEA D! MIN

New additions to the time-saving range!

What’s to love about the Dahlsens supply and install service?

No upfront costs, simply add to your account and enjoy peace of mind with just one warranty from Dahlsens We’ll take care of managing sub-trades and coordinate the deliveries to suit each build stage Quality products at competitive prices from reputable suppliers

NEW

METRO ONLY

METRO & REGIONAL

WALL PARTITIONING & CUBICLES

INSULATION

Toilet, shower and changeroom partitions

Wall wrap and insulation

Dahlsens has a competitive solution for wall partitioning and cubicles, backed by an industry leading 10-year limited warranty for your peace of mind.

Speed up the building process with insulation, supplied and installed from CSR Bradford, Australia’s most trusted manufacturer of insulation products – organised by Dahlsens.

Made to measure supply and install solution for all partitioning requirements Ideal for all semi-commercial projects (schools, childcare, sports and municipal facilities)

Quality insulation you can trust to be compliant and effective NCC Condensation Management compliant wall wrap available

Constructed using Laminex Waterloo Partitioning System for a quality finish

Seven-year warranty on MDF substrates and 10 years on compact laminate for peace of mind

4 EASY STEPS TO INSTALL BLINDS

STEP 1 | Quotation

KITCHENS

Only certified installers used Warranted for 80 years and Australian made

STEP 2 | Order

INSULATION

STEP 3 | Scheduling

HEATING & COOLING

All available now at various locations throughout the Dahlsens network.

Speak to your store to see how this service might work for you.

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STEP 4 | Install

WALL PARTITIONING REQUEST A QUOTE

IT’S EASY TO SEE WHY WE’RE THE ULTIMATE RENEWABLE MATERIAL Easy on the planet and easy to work with

• Every tree harvested is replanted • Growing trees absorb carbon which is stored in the timber for life • Plantation timber is a renewable source like wind and solar • Timberlink invests in the latest technologies to engineer every piece of timber, so you can focus on building • Building with timber makes on-site changes and future updates easier • Plus no need to change how you build

®

timberlinkaustralia.com.au

Project profile

BUILDING MODERN aged care into

The aged care community in Traralgon will now be retiring in style thanks to the new, ultra-modern extension to the Dalkeith Hostel completed by award winning builders BFN Developments.

Not your standard aged care facility, the new 66-room extension will see residents enjoying an apartment style living arrangement with a home-like experience. Each apartment will house approximately eight residents who will share a living room, kitchen and dining space while receiving personalised care from an in-house dedicated primary carer to support their needs. Communal areas including a café, sports bar and library are available for all residents to enjoy.

Gone is the stock standard brick clad box, synonymous with the design of aged care homes of the past, and enter a dramatic example of modern architecture and quality craftsmanship. The sleek metal cladding and Weathertex Weathergroove materials contrast against the earthy tones of the bricks and blackbutt balustrading, creating a striking home for those in need of care.

Congratulations to BFN Developments, owned by Brett and Fiona Neilson, that was named Master Builders Association of Victoria (MBAV) Commercial Builder of the Year – South East for its construction of the Dalkeith Hostel. This is the third time in four years that BFN Developments have been awarded this accolade, twice also winning the Victorian Regional Master Builder of the Year. “Pretty funny for a few chippies from Traralgon,” said Brett Neilson.

Brett and Fiona started out as residential builders in Traralgon, building up to 100 homes per year, before progressing into commercial work over a decade ago. These days BFN focus on high-level commercial developments throughout the eastern Victorian corridor and into Melbourne.

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Their work has modernised the commercial streetscapes of their home-town; no more evident than along the Princes Highway, the entrance to the town.

“I find the challenge of commercial projects very exciting,” said Brett. “The large scale requires huge infrastructure.

They have to be project managed incredibly well to deliver on-time client satisfaction.”

“We are fortunate to have an incredible team of long-term, quality staff helping us out. In fact, one of our project managers was the very first apprentice I ever trained, he started with us 26 years ago,” said Brett.

With a reputation for quality construction and a master of his craft, Brett is known to mentor many in the local trade community to pass on his wisdom and help them achieve their own success. Together with others in the local building industry, Brett set up a local advocate group, ‘La Trobe Vision’, and works to free up local land and improve the process of Council permits in the region.

Dahlsens is proud to enjoy a long-standing partnership with BFN, supplying a diverse range of building materials and truss and frame to support their ongoing building needs.

The BFN-built Dahlsens Traralgon site is still standing so we can vouch for their quality workmanship from a customer’s perspective too!

We wish Brett, Fiona and the BFN team continued success.

Love your work!

21

Decking

ALL HANDS ON

DECK

Get all the gear and the expert advice you need to tackle decking season head-on at your local Dahlsens.

MERBAU

The complete decking solution > Decking timber > Posts

> Bearers and joists > Fasteners

> Deck spacers > Countersink tools

MERBAU & FINGER JOINTED MERBAU

HARDWOOD

> Durable, stands up to harsh outdoors

> Help your clients stand out with a beautiful hardwood deck

> Easy to work with and maintain > Natural oils keep it looking great > Termite resistant and BAL29 rated > FJ Merbau has a 10-year limited replacement warranty* > FJ Merbau is available in 5.7m laser straight lengths

HARDWOOD

> Available in Blackbutt, Silvertop Ash, Spotted Gum and Merbau > Detailed grain to be admired for years > Naturally BAL rated in different applications FINGER JOINTED MERBAU

*Warranty is limited to replacement stock only

REQUEST A QUOTE

GEAR TO GET THE DECK DONE

STAINLESS STEEL 304 DECKING SCREWS Available in boxes of 500 or 1000 Countersunk Rib Square

T17 8 x 50

T17 12 x 50

T17 10 x 50

T17 12 x 65

1145765

Dahlsens stocks a full range of fasteners.

Save time and add them to your order!

1145768

1146075 1146076

T17 10 x 65 1145770

SHARK TOOTH TRUSS HD

Countersunk Rib Square Trim Head

Box of 500

T17 8 x 50 1145784

10 X 50 TORX 20 162635

10 x 65 TORX 20

B8 DECKING SCREWS

162636

Box of 500 Countersunk Rib Square

VORTEX 5.0 X 50 (10g) SQ Box of 500 1145733

WING 14 X 45 TRUSS HEAD (metal joist)

T17 10 x 50

T17 12 x 50

T17 10 x 65

T17 12 x 65

1145776 1145777

Box of 500 162622

BONUS! 22

FREE Builders’ Pencil and Stainless Steel Ruler with the purchase of a 1000 Box of SS304 Decking Screws

1145779 1145780

L FUL GE R AN ABLE IL AVA STORE IN

Page header

TIMBER ‘LOOK’ DECKING NEVER LOOKED SO GOOD Composite decking continues to grow in popularity with homeowners looking to enjoy their deck rather than working on it. You’ll be popular with your customers too, when you tell them about this seriously natural look and feel timber alternative.

Terrace Range – 138mm Why choose NewTechWood over timber? > Low maintenance: no oiling, sealing or painting > Real timber look and feel – minus the splinters! > Resistant to fading, warping and cracking > Environmentally friendly made from 95% recycled materials > Resistant to UV, moisture, staining, mould, rot and termites > Simple and easy to install thanks to its hidden clip system and installation guide

How is NewTechWood better than others? > Greater value for money: offered at a lower price point than comparable premium brands

ANTIQUE

TEAK

IPE

SILVER GREY

WALNUT

> BAL 29 rating as standard > The Terrace Range has double-sided boards designed to achieve two different looks; wood grain and brushed finishes

New Coastal Range – 210mm

> UltraShield 360° capping for ultra-protection: minimises the risk of scratching, crumbling and fading associated with non-capped composites

AGED WOOD

Shield Core ANTIQUE

NewTechWood is backed by a 25-year limited warranty; 10-year limited warranty for commercial applications and 2-year labour warranty.

BEECH

Ask your Dahlsens Account Manager or local store to see a sample today.

REQUEST A QUOTE

23

Page header

SUPPLIER SELECTION counts

Partnering with the most reliable and customer focused manufacturers and suppliers in the industry is critical in Dahlsens’ ability to supply a whole of house solution that maximises our customers’ ability to get on with the job. We rely on our supply partners for quality. We demand innovation, timeliness and responsiveness.

We recognise the exceptional lengths that some of our stand out suppliers go to in order to meet these expectations and part of this acknowledgement takes place at our annual Supplier of the Year Awards. We are delighted to announce the winners for 2018/2019.

P

SU ER

IALS •

•

M

TEAM BRE

REQUEST A QUOTE

OF THE YE

AR

ER

OU

WINN

A

T •

PL

IE R

• H

> 12.5% better capacity than plywood and 16% better than hardboard

MI C

IT

> Available in the standard 3.4 kN/m and 6.0 kN/m ratings

•

ERALL

R

> Has the necessary engineering certifications for use in wall bracing

Also family owned and operated, Bremick is a nimble, tradeoriented distributor of fastening solutions that works hard to service the Dahlsens business with exceptional reliability and an industry-leading product range.

OV

AT & B G UILDIN

SUP

> Simple to install and easy to cut

24

ER

ER

K

> Resists distortion, splitting, delamination and buckling

Y R

> No wastage – made using all wood fibre from logs

To know more, speak to your Dahlsens store or Account Manager.

WINN

B

> More readily available than plywood

OF THE

WINNER

BREMICK

BENEFITS OF OS’BRACE

IER

EA

M • TI

For the application in wall bracing, Egger OS’Brace has undergone extensive testing in Australia obtaining the necessary engineering certifications. While not always specified, builders can request engineers to change the project specification to OS’Brace and benefit from the switch.

PL

R

With higher capacities than comparable sheet bracing alternatives (12.5% better capacity than plywood, and 16% better than hardboard), OS’Brace is a viable substitution in most applications.

A family business, the Meyer Timber team truly value Dahlsens and our loyal customer base.

The major supplier of engineered timber to Dahlsens, mistakes are not permitted to escalate at any level of our interaction and this level of accountability allows our supply to you to be OF THE YE A IE R the best in market.

PL

Orientated Strand Board Bracing (OS’Brace) is an increasingly popular choice for builders seeking a readily available option for sheet wall bracing that’s easy-to-use and resistant to distortion and delamination.

DAVID M EY E

R

FOR BRACING

MEYER TIMBER

SUP

A BETTER SOLUTION

DWA R E & F

Thank you to all of the partners we work alongside, who help to bring both the day-to-day building products, and the more unique solutions, to our ever evolving builder customer.

Events at Dahlsens

LET THE GOOD TIMES ROLL It’s not all about working hard... we love to see you off duty too. Thanks to everyone who attended our various events across the network. These events allow us to get to know you better and say thanks for choosing Dahlsens as your partner.

DAHLSENS GOLF CLASSIC The Dahlsens Golf Classic culminated in a very special final held Friday 23rd May, with the winners of each of the seven qualifying rounds battling it out at the prestigious Yarra Yarra Golf Club in Melbourne.

SPIT ROAST IN GRIFFITH

Congratulations to ‘Murph’s Mob’, from the Traralgon round – Rohan Williamson (Rohanz Carpentry), Jacquie Sellings (Paslode) and Troy Murphy (Dahlsens Pakenham Account Manager) for taking out the prestigious title of Dahlsens Golf Classic Champions 2019 and winning a fabulous golf trip to Barnbougle Dunes, Tasmania!

SWAN HILL WAGGA WAGGA

ECHUCA

ALBURY

BALLARAT MELBOURNE

OUR SHOUT IN MYRTLEFORD AND ECHUCA

YARRA YARRA GOLF CLUB TRARALGON

SITE BITES WITH BROOKER BUILDERS

BUILDERS’ BREAKY IN BAIRNSDALE AND ALBURY WODONGA

A big thanks to all participants and Series and Master Partners who helped make the tournaments possible. Bring on DAHLSENS GOLF CLASSIC 2020!

25

Achieve Total Home Comfort for your customers with & Comfort comes in many forms

Thermal Comfort

Acoustic Comfort

Dahlsens supplies everything you need.

Healthy Home

Financial Comfort

Ceilings

Peace of Mind

Metal Roof

Bradford Gold Hi-Performance for higher thermal performance and energy savings.

Bradford Anticon roof blanket, Airomatic roof vent and Eave Vents for an effective condensation management system.

Tiled Roof

Bradford Enviroseal roof sarking, Airomatic roof vent and Eave Vents for an effective condensation management system.

Internal Walls Two-storey Midfloors

Bradford SoundScreen to reduce airborne noise transfer between floors.

Bradford SoundScreen and Gyprock Soundchek to help minimise noise transfer between rooms. Gyprock Sensitive for bedrooms and wet areas.

External Walls

Bradford Gold Hi-Performance for higher thermal performance and energy savings with Bradford Enviroseal wall wrap for an effective condensation management system.

For more information, call your Dahlsens Account Manager

HIA update

HIA HOUSING UPDATE It continues to be a busy year for the residential building industry as we deal with changing economic conditions and more new legislation and regulations from the Government.

Housing Outlook Even though new home builds have been at record high levels for the past five years, HIA expects housing starts to moderate, and be more in line with long term averages over the next few years.

HIA’s Outlook data shows that even in recent times with multi-unit housing starts correcting downwards by a third in 2018/19, total housing starts for the financial year were still the fifth highest on record for Victoria at 62,190.

Detached home starts especially, were only down by an estimated 3.7 per cent for 2018/19 at 37,210 – which still represents the second highest financial year of this cycle and third highest on record.

Even as the volume of housing starts cools in the coming years, housing starts for Victoria are expected to remain around 50,000, with detached dwellings accounting for the majority. In 2020/21 HIA forecasts 49,050 starts for Victoria, including 30,010 detached dwellings. This would represent more of a long term average.

We also know that there is a big pipeline of infrastructure projects currently being worked through across the State – over $50 billion worth in the next four years which will help support economic activity.

Victoria also has the advantage of having maintained its strong population growth rates. People still want to move to Victoria and population growth has consequently outpaced the nation since 2011. This will continue to support demand for housing and broader economic activity in the State.

Registration of Trades In September 2018 the State Government passed legislation to require the registration of subcontractors and licensing of employees who carry out building work in Victoria. This is set to start in September 2020, with a staggered start and phase in time over several years. The regulations for this new requirement are now being developed by the Government so we should have more details soon.

Whilst debating the matter in Parliament last year it was suggested that carpenters, bricklayers, water-proofers, plasterers and footings and slab workers will be subject to

the new requirements – the regulations are just being drafted and will need to confirm this.

This is significant as both subcontractors and employees will not be able to undertake building work directly for a builder without being registered in the case of the subcontractor and licenced in the case of an employee.

HIA continues to present member views to the Government on the likely upskilling requirements, higher business costs associated with the registration and licensing of subcontractors, and the expected loss of trades to the industry. Regulations are still to be made, so much is still to be determined around this new requirement.

Safety Update The Government has launched a new health and safety enforcement campaign that will see WorkSafe with more inspectors coming around to more construction sites to ensure that builders and contractors are meeting their requirements.

The Government will also follow through on a pre-election commitment to make workplace manslaughter a criminal offence. HIA understands that legislation is currently being developed and has expressed member concerns with the proposal, noting that the current safety laws respond appropriately to fatalities at a workplace. Also the proposed offence should not be made in the way currently proposed.

New silica regulations have also just been made. The regulations ban uncontrolled cutting, grinding and polishing of engineered stone. Builders will also need to ensure that their own employees and workers they engage on their sites have the correct tools and procedures in place and have suitable respiratory protective equipment.

If you require further assistance on any of these matters HIA members can contact HIA workplace services on 1300 650 620.

Fiona Nield Executive Director – Victoria, HIA

27

RELIABLE SUPPLY – WE’VE GOT YOU COVERED. ALBURY/WODONGA Ph: (02) 6043 1733 albury@dahlsens.com.au

CRANBOURNE Ph: (03) 5990 0800 cranbourne@dahlsens.com.au

PAKENHAM Ph: (03) 5943 7400 pakenham@dahlsens.com.au

BAIRNSDALE Ph: (03) 5150 1100 bairnsdale@dahlsens.com.au

DENILIQUIN Ph: (03) 5881 3500 deniliquin@dahlsens.com.au

SALE Ph: (03) 5144 7877 sale@dahlsens.com.au

BAIRNSDALE TRUSS & FRAME Ph: (03) 5152 5753 bairnsdalemfg@dahlsens.com.au

ECHUCA Ph: (03) 5482 3977 echuca@dahlsens.com.au

SALE — ROOFING CENTRE Ph: (03) 5144 6222 salemetal@dahlsens.com.au

BALLARAT Ph: (03) 5335 8111 ballarat@dahlsens.com.au

GRIFFITH (INCLUDES TRUSS & FRAME) Ph: (02) 6964 8017 griffith@dahlsens.com.au

SHEPPARTON TRUSS & FRAME Ph: (03) 5831 6620 shepparton@dahlsens.com.au

BALLARAT TRUSS & FRAME Ph: (03) 5338 1333 ballarattaf@dahlsens.com.au

KILSYTH Ph: (03) 8720 8500 kilsyth@dahlsens.com.au

SWAN HILL Ph: (03) 5032 9322 swanhill@dahlsens.com.au

CRAIGIEBURN TRUSS & FRAME Ph: (03) 8339 6000 craigieburn@dahlsens.com.au

LAKES ENTRANCE Ph: (03) 5155 1118 lakesentrancetrade@dahlsens.com.au

TRARALGON (INCLUDES TRUSS & FRAME) Ph: (03) 5175 6400 traralgon@dahlsens.com.au

LAVERTON Ph: (03) 9254 6700 laverton@dahlsens.com.au

WAGGA WAGGA (INCLUDES TRUSS & FRAME) Ph: (02) 6925 3133 wagga@dahlsens.com.au

MILDURA (INCLUDES TRUSS & FRAME) Ph: (03) 5023 1111 mildura@dahlsens.com.au

WARRAGUL Ph: (03) 5622 2266 warragul@dahlsens.com.au

GRIFFITH

ECHUCA

ALBURY WODONGA

MYRTLEFORD Ph: (03) 5752 2622 myrtleford@dahlsens.com.au

18 Trade Stores 8 Truss & Frame Manufacturing Plants 1 Roofing Centre

The Modern Render Look Made Easy The latest innovation to achieve a modern render look.

Available November 2019.

For further information contact your Dahlsens Account Manager, local store, or visit jameshardie.com.au

Copyright ©2019 James Hardie Australia Pty Ltd ABN 12 084 635 558. ™ and © denotes a trademark or registered mark owned by James Hardie Technology Ltd.

If you want to update your Trademark subscription details, please email enquiries@dahlsens.com.au with your company name, account number (if you have one), contact name and email address.

Every effort is made to ensure that the advertised products are available but due to factors beyond our control some items may not be available at the commencement of the sale. Should this occur a “rain check” can be offered for most products & we will make every effort to supply this item or we will offer to sell you a comparable item at the same price. Unless otherwise stated accessories shown are not included in the price. We can not offer rain checks on limited stock items. Due to the printing process, colours in this catalogue may differ to actual item. Stock may not be displayed in all stores but is available to order. We reserve the right to correct printing errors. Printed on behalf of Dahlsens Building Centres Pty Ltd. ACN 005 032 333. All prices include GST. Dahlsens reserves the right to extend any offers.