CXO TechBOT December Vol II

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December 2023 Volume II

SHREE PARTHASARATHY

PRAVEEN SINGH Co-Founder & CSO, CyberPWN Technologies

RUHBIR SINGH

Managing Director, Metavrash Consulting

Global CEO,Tatvic

INSPIRING

CHANGE The Blueprint for Sustainable Leadership

Beyond Green & Sustainable Agriculture Healthcare & Technological Ingenuity The Rise of Digital Arrest in the Cyber Age Unmasking GreenWashing

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Sustainable Leadership in the Digital Era: Navigating Innovation with Responsibility In the dynamic realm of technology, where innovation is both the lifeblood and driving force, the imperative of sustainable leadership has never been more crucial. As the digital landscape evolves at an unprecedented pace, so does the responsibility of tech leaders to chart a course that not only embraces innovation but also champions sustainability.

Let us embrace a vision of sustainable leadership that not only propels us into the future but also ensures that the journey is embarked by responsibility, resilience, and positive impact

Sustainable leadership in the tech industry goes beyond mere corporate responsibility; it's about leveraging cutting-edge advancements to address global challenges. From mitigating the environmental impact of data centers to fostering inclusivity in tech workplaces, today's CXOs must redefine success metrics.

Forward-thinking leaders are recognizing that sustainable practices are not a hindrance to innovation but rather a catalyst for enduring success.

In this edition, we delve into the narratives of tech trailblazers who are reshaping the industry's trajectory.

Their stories highlight the fusion of technological prowess with environmental and social consciousness, showcasing how sustainable leadership is not a compromise but a strategic advantage.

As CXOs navigate the uncharted waters of a digital future, this editorial invites leaders to reflect on the profound role they play in shaping our technological landscape.

SWATI GUPTA CEO & Editor-in-Chief

Index Cultivating Sustainable Leadership

10

Emerald Leadership

13

10

19

Balancing Gains with Ethical Responsibility

A Symphony of Power, Vision, and Triumph

Navigating the Intersection of Roles

13

19

Can a CISO be a DPO?

Unveiling Greenwashing

24

A Guide to Spotting and Combating Deceptive Environmental Claims

Accelerating Digital Adoption Winning Strategies for the Next Decade

27

Geras Health Pioneering Healthcare Evolution through Technological Ingenuity

32

Cosmic Brilliance Taare Zameen Par’s Mobile Planetarium Illuminates Bengaluru Tech Summit

Project Q* A Boon or a Bane?

Beyond Green A Trailblazing Journey into Sustainable Agriculture

Higher Education for a Sustainable Future of Work

Cybersecurity Chronicles Safeguarding the Future Amidst the Surge of Digital Arrest

37

37

43

40 43

40

48

48

54

Mastering Transformation The Importance of Change Management in Digital Strategy

56

Unleashing Voicebots Transforming Conversations with Artificial Intelligence

Beyond Limits Quantum Computing’s Odyssey Towards Sustainable Development Goals

62

Global Accord Nations Unite in New Delhi to Confront AI Challenges

64

66

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As we wrap up the final edition of the year 2023, we extend our heartfelt gratitude to all visionary leaders who have shared their valuable insights, contributing to the success of CXO TechBOT. We also want to express our sincere thanks to our dedicated audience & readers for being an integral part of this incredible journey.

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Cultivating Sustainable Leadership Balancing Gains with Ethical Responsibility

Today's corporate landscape is swiftly evolving, and the notion of sustainability has risen to paramount importance. Businesses across diverse sectors are embracing sustainable leadership as a cornerstone principle, driving their enterprises forward while conscientiously considering the profound impact of their actions on customers, employees, society, and the environment.

10 December 2023

A profound grasp of sustainable leadership's essence is indispensable for organizations striving to fortify their endeavours in this realm.

This comprehensive discourse navigates the intricate landscape encompassing the role, significance, principles, and characteristics inherent in sustainable leadership.

Defining Sustainable Leadership Sustainable leadership embodies a managerial ethos that proffers solutions to global environmental, economic, and social conundrums. It necessitates collaborative alliances among corporate magnates, foundations, and business proprietors to champion responsible community sustainability and confront these challenges proactively.

Leaders championing sustainability harbour a nuanced grasp of an increasingly intricate world.

They exhibit adaptability, nurturing a culture of creativity within their organizations. Crucially, they perceive the environment and society as integral components intertwined with any successful business venture.

Guided by an expansive array of values and principles, sustainable leaders make resolute, forward-thinking decisions. Acknowledging that sustainable leadership transcends immediate exigencies, they steer their companies towards fulfilling sustainability mandates, thereby nurturing excellence, success, and sustainable development.

The Significance of Sustainable Leadership in the Workplace Adopting a sustainable leadership ethos within a company's ethos and operations holds momentous significance now more than ever.

Such an approach bequeaths a multitude of advantages, including: Augmented Productivity and Cost Efficiency Integration of a sustainable leadership paradigm within business strategies culminates in heightened process efficiency, resource conservation, adept asset management, and optimized expenditures, ultimately elevating productivity. Initiatives, such as harnessing clean energy sources, insulating walls, employing energy-efficient lighting, and optimizing conditioning systems, effectively curtail electricity and water consumption, resulting in noteworthy cost savings.

Sustainable leadership aims to facilitate the effective implementation of such endeavours, fostering a culture that prioritizes sustainable actions.

Attraction of Investors and Talented Workforce Investors and employees exhibit a heightened inclination towards companies that prioritize sustainable practices. Employees cherish conducive work environments, equitable compensation, growth prospects, and mental well-being—all contributing to a sense of pride in association with a sustainable organization.

Correspondingly, investors derive a sense of pride from affiliating with such entities.

Mitigation of Waste and Environmental Impact A sustainable leadership initiative assumes a pivotal role in guiding companies towards waste reduction and efficacious management. Through the creation of recyclable products, the adoption of energy-efficient devices, and the implementation of effective paper waste management strategies, companies successfully minimize their environmental footprint.

Fortified Competitive Stature and Enhanced Brand Reputation Within the marketing panorama, sustainability has emerged as a pivotal criterion in brand selection. Customers and investors exhibit a proclivity towards engaging with enterprises exemplifying sustainable practices. Entities conscientiously assessing the environmental impact of their operations are perceived as astute, committed organizations.

Strengthened Regulatory Compliance and Legislative Adherence Governments, both domestically and internationally, enforce mandates that necessitate organizations to espouse sustainable practices.

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Core Principles of Sustainable Leadership

Forging a Path to Sustainable Success and Ethical Excellence

Sustainable leaders endeavour to effectuate positive transformation by constructing more sustainable organizations that mitigate their environmental impact. To accomplish this, they anchor their work on five cardinal principles:

Sustainability goes beyond energy conservation and environmental impact reduction; it requires collective efforts from individuals, management, and teams.

Embracing sustainable leadership empowers organizations to unlock potential, nurture excellence, and pursue sustainable development goals while balancing profitability with ethical responsibility.

Long-term Ecological Mindset and Approach Embracing an ecological mindset, sustainable leaders acknowledge human interconnectedness with the global ecosystem, endeavouring to inspire others to integrate this vision, thus mitigating the negative environmental impact.

Organizational Sustainability Leaders approach organizational thinking through a sustainability lens, delving into broader environmental issues and embedding sustainable practices within the organizational framework.

Relationship Cultivation Comprehending the value of pluralism and diversity, sustainable leaders actively engage in cross-cultural competence, fostering enduring, symbiotic relationships with stakeholders, where collaboration and inclusivity remain paramount.

Continual Commitment Recognizing that multifaceted challenges necessitate sustained, adaptable solutions, sustainable leaders prioritize ongoing education and training to navigate emerging labour market dynamics, preserving their commitment to sustainable practices.

Effective Communication Communication emerges as a cornerstone for sustainable managers and leaders. Robust communication skills—like effective listening, conflict management, resolution, persuasion, and motivation—serve as indispensable tools for fostering sustainable practices within an organization. Management courses honing these skills empower future leaders to communicate effectively, driving sustainable change.

12 December 2023

Leadership

Emerald Leadership A Symphony of Power, Vision, and Triumph

In the dynamic landscape of corporate leadership, where legacies are sculpted and leaders shine, there emerges an individual akin to a resplendent emerald—radiating brilliance, commanding influence, and shaping destinies. This article unveils the concept of "Emerald Leadership," a paradigm that transcends conventional norms, propelling organizations to unparalleled heights.

Join us on a journey into the realm of a CEO whose leadership is not merely impactful, it is transformative — a symphony of power, vision, and triumph.

The Resplendent Visionary: Emerald Leadership is not just about navigating the present; it's about sculpting the future. At its core is a leader with a resplendent vision—an architect of destiny who doesn't merely predict trends but shapes them. This CEO's gaze pierces through the fog of uncertainty, charting a course for the organization that is both bold and precise. The vision isn't a distant mirage but a living, breathing entity that permeates every decision, every action, infusing purpose into the corporate DNA.

www.CXOTechBOT.com 13

Ruhbir Singh Global CEO, Tatvic

14 December 2023

Unyielding Tenacity and Unrelenting Grit:

Innovation: A Transformative Elixir

Emerald Leadership thrives in the crucible of adversity, and its leader is a testament to unyielding tenacity. Challenges aren't stumbling blocks; they are steppingstones to greatness. This CEO doesn't back down; they surge forward, fueled by a reservoir of grit that defies the norm. In the face of setbacks, the emerald leader doesn't crumble; they rise, forging a path where others see only obstacles.

Emerald Leadership doesn't tread the beaten path; it forges new trails. The CEO is a maverick, breathing innovation into the organizational veins. It's not about incremental progress; it's about revolutionary leaps. The emerald leader instills a culture where creativity isn't a luxury but a necessity.

Innovation isn't confined to R&D; it permeates every facet, from operational strategies to customer experiences, reshaping the corporate landscape.

Authenticity: The Crown Jewel

People-Centric Brilliance:

In a world draped in facades, the Emerald Leader wears authenticity as their crown jewel. Transparency is not just a policy; it's a way of being. This CEO is unabashedly real, fostering a culture where honesty isn't a compromise but a currency. Authenticity becomes a powerful magnet, drawing in trust, loyalty, and respect from teams and stakeholders alike. In the symphony of leadership, the authentic notes resonate the loudest, leaving an enduring imprint.

In the kaleidoscope of Emerald Leadership, people aren't just resources; they are the beating heart. The CEO understands that a company is only as robust as its human foundation. Team members aren't managed; they are nurtured and empowered. The workplace becomes a crucible of growth, where individuals flourish, not just as professionals but as holistic contributors to the organization's success.

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Social and Environmental Guardianship Emerald Leadership extends its reach beyond boardrooms and profit margins. The CEO understands that corporate responsibility is a binding pact with society and the environment.

Social impact isn't an afterthought but a strategic imperative. The organization, under this leader's stewardship, becomes a force for good, leaving a positive legacy that reverberates far beyond quarterly reports.

Agile Mastery In the tumultuous seas of business, agility isn't a choice; it's a survival skill. The Emerald Leader is a master of agility, steering the organization with finesse through tempests and calm alike.

Change isn't feared; it's embraced. Adaptability isn't a contingency plan; it's a way of life. The CEO's agility transforms challenges into opportunities, positioning the organization not just to weather storms but to dance in the rain.

16 December 2023

Empowerment and Mentorship Emerald Leadership isn't about a solitary ascent; it's about elevating an entire team.

The CEO doesn't hoard power; they distribute it, empowering individuals to stretch beyond their perceived limits.

Mentorship isn't a checkbox exercise; it's a continual investment. The legacy isn't just in the leader's achievements; it's in the leaders cultivated within the organization, a testament to the transformative power of mentorship.

Results: The Eclipsing Radiance In the grand crescendo of Emerald Leadership, the pinnacle is marked by results that eclipse expectations. Financial triumphs aren't happenstance; they are the natural consequence of strategic brilliance.

Market dominance isn't a stroke of luck; it's the outcome of visionary decision-making.

The CEO, wielding their emerald-like brilliance, doesn't just lead; they orchestrate a symphony of success that resonates through the annals of corporate history.

The Evergreen Legacy Emerald Leadership isn't a fleeting phenomenon; it's an evergreen legacy. It's the tale of a CEO whose eminence goes beyond balance sheets and stock prices. It's a narrative etched in the hearts of those who were inspired to reach higher, strive harder, and dream bolder. The emerald leader's legacy isn't just in the boardroom; it's in the minds of individuals whose lives were touched by the transformative power of exceptional leadership.

It's a magnetic force that reshapes paradigms, a symphony that echoes through the corridors of corporate greatness. As we bask in the emerald glow of this leadership paradigm, one thing becomes clear: in the hands of an Emerald Leader, leadership isn't just a role; it's an extraordinary journey of power, vision, and triumph.

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Ruhbir Singh Global CEO, Tatvic

In the realm of transformative leadership, Ruhbir Singh is a shining example. Leading a super team at Tatvic, he spearheads the delivery of customer delight through their innovative offerings of partnership-aligned Cloud, Maps, and Ad Stack solutions across the United States, Canada, Dubai, India, and Singapore.

With a robust background spanning over 15 years in online marketing, analytics, and programmatic media, Ruhbir is passionately committed to the digital transformation of India. His expertise lies in assisting large customers in comprehending and executing their cloud, maps, and ad-stack strategies, effectively bridging the realms of online and offline data.

Ruhbir’s specialized skills encompass structuring enterprise marketing and measurement, advanced programmatic media buying and selling, and comprehensive planning for digital media and multi-stack technology deployment. Notably, he holds a PGBAM graduate degree from IIM Trichy, is a Doctoral Scholar at S P Jain School of Global Management, and a certified Stanford Project Manager.

Ruhbir Singh’s mission is to empower businesses and partners, enabling them to harness the full potential of leading technology products and platforms, with a particular focus on Google, to attain their objectives and enhance their digital footprint. His vision and leadership continue to drive innovation and excellence, reflecting the tenets of Emerald Leadership in his every endeavor.

Emerald Leadership is not just a theory; it's a legacy of success and impact, shaping leaders and organizations for sustained excellence.

18 December 2023

}} Navigating the Intersection of Roles Can a CISO be a DPO?

The introduction of the Indian Data Protection and Privacy law, DPDP ACT 2023, mandates the appointment of a Data Protection Officer (DPO) under specific circumstances.

This presents a challenge for both public and private sector organizations, as they must decide whether to create a new role or integrate it with the existing Chief Information Security Officer (CISO) function. The central question is: Can a CISO also be a DPO?

Firstly, let's delineate the responsibilities of the Data Protection Officer (DPO) according to the Data Protection and Privacy (DPP) Act 2023, and compare them with the existing role of the Chief Information Security Officer (CISO) within an organization.

The DPO's responsibilities, as stipulated by the Digital Personal Data Protection (DPDP) Act of 2023, include addressing concerns and inquiries from data principals and ensuring compliance with the DPDP Act. To meet these obligations, the DPO must fulfil specific criteria: be located in India, report to the company's Board of Directors, act independently and impartially, possess expertise in data protection, be adequately resourced, and report to the highest management level.

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Praveen Singh

Co-Founder & CSO, CyberPWN Technologies

20 December 2023

On the other hand, the Chief Information Security Officer (CISO) is tasked with various technical responsibilities to ensure the security of an organization's critical data. This involves developing, implementing, and enforcing security policies, investigating security incidents, conducting surveys of information assets, and developing strategic plans to align with the organization's risk tolerance levels.

Comparing the roles of DPOs and CISOs, it becomes evident that their responsibilities are well-defined and complementary. DPOs focus on data privacy and regulatory compliance, while CISOs concentrate on securing an organization's digital infrastructure against evolving cyber threats.

However, challenges arise when considering the dual role of a CISO as a DPO. The DPO requires independence to exercise judgment and report any security concerns that the CISO might have overlooked. If the same individual holds both positions, there's a risk of potential conflicts of interest, violating professional ethics. GDPR emphasizes the DPO's need for complete independence and direct reporting to the highest organizational levels.

In conclusion, maintaining independence is crucial for a DPO. It's not recommended for CISOs or similar positions to assume the DPO role to ensure objectivity and unbiased execution of responsibilities.

Instead, collaboration and synergy between cybersecurity and data protection roles are recommended for a holistic approach to safeguard against data breaches. This collaboration involves aligning goals, sharing critical information, and providing a unified response to vulnerabilities, ensuring a comprehensive security strategy.

In his insightful reflections, Praveen Singh sheds light on the delicate balance between CISO and DPO roles. Now, let's glean further insights as we engage in a conversation with this cybersecurity luminary.

1. Congratulations on your recognition as one of the Global 40 under 40 in Cybersecurity for 2023.

How has your journey shaped your perspective on cybersecurity?

My journey spans 15 years, primarily in cybersecurity consulting and vendor solutions. Recognizing the need to broaden my expertise, I embarked on a proactive path three years ago. This involved acquiring certifications, delving deeper into technological insights, and honing leadership skills. Networking with industry luminaries has not only expanded my understanding but also reaffirmed my commitment to staying at the forefront of this ever-evolving landscape. Recognition as a global expert underscores this dedication.

2. You've been ranked as a significant influencer for 'National Security' and 'Cybersecurity.' What strategies maintain your influence in these domains?

To establish prominence in cybersecurity, I've invested significant time in delving into the intricacies of the field. Actively participating in the global cybersecurity community by sharing insights, guiding aspiring enthusiasts, and assisting organizations in their cybersecurity endeavours has been pivotal in establishing and maintaining my presence in these domains.

3. Tell us about your role as a Cybercrime Intervention Officer (CCIO) and your voluntary work's impact with the National Security Database. www.CXOTechBOT.com 21

With cybercrime on the rise, my voluntary role as a Cybercrime First Responder at CopConnect—part of the National Security Database—focuses on providing immediate assistance to cybercrime victims. This involves connecting them with appropriate cyber cells and facilitating resources for law enforcement agencies, lawyers, and CISOs involved in cybercrime investigations.

4. How have pivotal moments or challenges shaped your leadership approach in cybersecurity?

My experience in cybersecurity consulting involves identifying vulnerabilities, assessing risks, and implementing preventive solutions.

This hands-on involvement has greatly influenced my leadership style, emphasizing proactive measures, data protection strategies, and an emphasis on preventative cybersecurity measures.

5. How do you foster collaboration and innovation within your team and the cybersecurity community?

Promoting collaboration within my team involves clear communication, goal setting, recognizing individual strengths, and creating an environment that encourages open communication and innovation.

Emphasizing the importance of teamwork, encouraging creativity, and celebrating successes are integral to fostering an environment conducive to innovation.

22 December 2023

6. Your expertise lies in data and cloud security. What future trends should organizations prepare for in this fastevolving landscape?

The future of data security involves a transition toward zero-trust policies, AI-driven tools, and the integration of blockchain technology. In cloud security, advancements in AI, advanced analytics, and hybrid architectures are paramount. Organizations need to develop comprehensive cybersecurity strategies that identify critical assets, invest in robust solutions, and emphasize regular training and awareness programs.

7. As a board member in cybersecurity communities, like CSA and GCLF, what's your role's impact?

At CSA, my role involves advocating top-tier Cloud Security practices, and at GCLF, I contribute to the advancement of CISO excellence, foreseeing substantial impacts within the industry by spearheading initiatives and collaborations.

8. What advice would you give to aspiring cybersecurity professionals?

Share your learnings openly, actively engage in technology communities, and encourage others' involvement to promote cybersecurity awareness. Social responsibility within the cybersecurity community is crucial in educating and safeguarding digital spaces.

Praveen Singh Co-Founder & CSO CyberPWN Technologies Mr. Praveen Singh, the Co-founder of, and CSO at CyberPWN Technologies Pvt Ltd, champions fortified application systems, GRC technology transformations, cloud security, data privacy, and identity access management. With over 15 years in cybersecurity consulting and strategic business management, he leads multiple CISO communities in India and inspires aspiring professionals.

A globally recognised cybersecurity influencer and Cybercrime First Responder (CCIO), he embodies dedication and expertise in the realm of cybersecurity.

Honoured as a Global 40 under 40 in Cybersecurity for 2023, his accolades include ranking #20 in Cybersecurity and securing the top position in "National Security"

by Thinker 360. Notably recognized as a LinkedIn Top Cybersecurity Voice and Cloud Security Champion, Praveen's journey to excellence is marked by a PG Programme in Cybersecurity from IIT, a Cyberlaw Diploma, and a DPDP Law certification.

Mr. Praveen Singh's commitment extends to voluntary roles at the National Security Database, as a Technology Advisor, Advisory Board Member in various cybersecurity communities, and a CyberSecurity Strategic Advisor at Netpoleon India. His expertise in data and cloud security shapes global cybersecurity landscapes, fostering collaboration and inspiring innovation for a safer digital future.

Maintaining independence between the roles of a CISO and a DPO is crucial in fostering unbiased and objective oversight. Collaboration between cybersecurity and data protection is the linchpin for a robust defence against evolving threats, ensuring a unified and comprehensive security strategy. www.CXOTechBOT.com 23

In an era dominated by environmental consciousness, consumers and businesses alike are increasingly seeking sustainable alternatives and supporting eco-friendly initiatives. However, with the surge in demand for green products and services, a disconcerting trend has emerged— greenwashing. Greenwashing refers to the deceptive practice of portraying a product, service, or company as environmentally friendly when, in reality, it falls short of genuine eco-friendly standards.

Understanding Greenwashing

Greenwashing can take various forms, from misleading marketing campaigns to false environmental certifications. This deceptive strategy undermines the efforts of genuinely eco-conscious businesses and confuses consumers who strive to make environmentally responsible choices.

24 December 2023

Recognizing greenwashing is crucial for consumers to make informed decisions and hold companies accountable for their environmental claims.

Spotting Greenwashing Tactics Vague Terminology Be cautious of vague terms such as "ecofriendly," "green," or "all-natural" without supporting evidence or specific details.

Legitimate eco-friendly products usually provide transparent information about their sustainability efforts.

Irrelevant Images Companies engaging in greenwashing often use images of nature, leaves, or other natural elements unrelated to their actual products or practices. Genuine eco-friendly businesses focus on demonstrating their commitment through tangible actions rather than relying on unrelated visuals.

False Certifications Check for credible eco-certifications from recognized organizations. Some companies create their own misleading labels or use nonexistent certifications to deceive consumers.

Reliable certifications include the USDA Organic label, Energy Star, and Fair Trade certifications.

Combatting Greenwashing Educate Yourself Stay informed about common greenwashing tactics and research the environmental claims of products and companies before making purchasing decisions. Knowledge is a powerful tool in the fight against greenwashing.

Exaggerated Claims Be wary of exaggerated environmental claims that sound too good to be true. If a product promises miraculous environmental benefits without concrete evidence or scientific backing, it may be an attempt at greenwashing.

Verify Certifications Cross-reference eco-friendly certifications with reputable sources to ensure their legitimacy. Organizations such as the Green Seal or the Rainforest Alliance can provide a reliable reference point.

Lack of Transparency Genuine eco-friendly companies are transparent about their sustainability practices. If a company avoids disclosing information about its environmental impact, supply chain, or production methods, it raises suspicion.

Support Transparent Brands Choose products and services from companies that are transparent about their environmental practices. Look for detailed information on their websites regarding sustainability initiatives, supply chain transparency, and long-term environmental goals.

Advocate for Accountability Hold companies accountable by questioning their environmental claims and sharing your concerns with others. Social media, consumer reviews, and direct communication with companies can be effective channels for expressing your expectations.

As the demand for sustainable products and practices continues to grow, so does the prevalence of greenwashing. Consumers play a vital role in combating this deceptive practice by staying informed, scrutinizing environmental claims, and supporting companies genuinely committed to sustainability. By collectively rejecting greenwashing, consumers can contribute to a marketplace that truly values and prioritizes environmental responsibility.

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Accelerating Digital Adoption

Winning Strategies for the Next Decade The digital movement has become the pillar of the business landscape. Digitalisation has embedded itself into every nook of the industrial sphere, and digital transformation has advanced from a niche interest to a necessity.

With new and exciting technologies emerging on the horizon daily, global expenditure on digitally advanced technologies and services is expected to reach $3.4 trillion by 2026.

Information technology followed by media and Financial services are leading the charge in digitalisation whereas industries like real estate and health have much ground to cover. Having said that, the start up ecosystem with its digital first strategy is upending business models and skyrocketing consumer expectations.

However, digital transformation is not an isolated phenomenon. As a coin has two sides, so does digitalisation; on one side lies the digital revolution, and on the other, digital adoption.

Digital adoption gives digital transformation a purpose, and digital transformation makes digital adoption the key to survival and growth.

Modernizing legacy applications through cloud platforms, leveraging generative AI tools to elevate customer service, and utilizing enterprise CRM systems—these are the pathways toward a self-sustaining future. This future enhances services, drives product innovation, and establishes a resilient infrastructure conducive to continuous learning and contextual training. In many a case it may even manifest in the viability and sustainability of organisations & industries.

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Shree Parthasarathy Managing Director, Metavrash Consulting

28 December 2023

Digital transformation has solidified its position as a critical tool in the arsenal, as evidenced by its market growth, which is forecasted to accelerate at a CAGR of 19.1% over the next five years.

Know Your Vision

Boarding the digital adoption train requires an action plan of Winning, Practical, and Long-term strategies.

Regardless of the route you embark upon, the first step is setting a goal. Technologies— particularly emerging technologies—are trendy and appealing. As in the case of marriages; you select a partner who you think aligns with your thought process; so too in digital adoption, not every trend aligns with organisational objectives. The way to channel digital transformation is by considering the features, goals, and impact of the adopted technology and what it means for the business.

Always Keep Customers at the Forefront

In a customer-centric landscape, it is paramount to curate a digitally advanced ecosystem that accommodates both business goals and guarantees customer experience. At its very core, digital adoption encompasses prioritising customer experiences. To cultivate a landscape where digital transformation is constantly in motion, understanding the needs and requirements of customers forms the heart of digital adoption. To an extent it predicates the concept of walking in the customer's shoes; not an easy task to accomplish; given that we tend to use the prism of the organisation for our world & customer view.

Equipping new technology should always be compatible with the customer's wants, needs, and expectations.

I would like to position Digital transformation not as a tool but rather as a transformational change in doing business, commencing with a change in mindset and not mere adoption of the opportunity but a full-blown embrace of the same. The business landscape is rapidly evolving; businesses must walk dynamic strides to gain an edge in an industry marked by competition and everchanging customer expectations. In the grand picture, merely initiating digital ideas will yield underwhelming results. Accelerating digital adoption is the answer to a fulfilling digital transformation. www.CXOTechBOT.com 29

If the customer expects instant responses, ascribing a premium to the delivery of the same; adopting generative AI and chatbots is a step towards adapting to customer needs.

Alternatively, AI and ML systems can curate a customised experience if consumers demand personalised services and are willing to pay for them, not merely in the monetary currency but encompassing, lifetime value and referral too.

Continuous Learning, Upskilling, and Reskilling Digital adoption is a holistic process that impacts and benefits each tier across all industries. As riveting and rewarding as digitalisation is, effectively implementing it requires all parties to be on the same page.

According to a study, 70% of digital transformation endeavours remain unsuccessful due to resistance from staff— combating this challenge is another stride towards successful digital adoption. Creating an environment that fosters and embraces digital evolution is the secret ingredient to achieving all digital adoption goals quickly and effectively. Fundamental to getting everyone under the same umbrella, is to finely articulate; what’s in it for them.

30 December 2023

Digital Adoption: Paving the Way for a Digital Revolution Thriving in a landscape surrounded by mounting competition, customer requests, and digital change, fast-tracking digital adoption is more critical than ever. Establishing goals, centring customer needs, and encouraging continuous learning have, time and again, been proven to help industries mould into a world heading towards a digital future.

These colossal strategies have revamped the technology sphere with astounding results.

Enterprises with a well-rounded digital adoption strategy increase their chances to boost revenue and generate additional revenue streams by 1.6 times. Additionally, most retailers laud digital adoption for empowering their digital knowledge and capabilities by incorporating new technologies or buffing their omnichannel services.

Digitisation is not the panache for cost optimisation but rather an opportunity to leapfrog the organisation into its next level of evolution & growth.

Shree Parthasarathy Managing Director, Metavrash Consulting

A prominent name in the digital and business landscape, Mr. Shree Parthasarathy has steered a new wave of digitalisation. With over three decades of extensive experience establishing practices and providing client-specific solutions, Mr. Parthasarathy has changed the tides of technology, digital transformation on enterprise, supply chain, sales, and workforce levels, cyber identity and resilience, and risk consulting across markets in the USA, South Asia, Asia–Pacific, and the Middle East.

As the Managing Director at Metavrash Consulting, Mr. Parthasarathy is an eminent leader and a visionary. His expertise in digital and technology transformation, IoT, data infrastructure & analytics, software development, cyber security, cloud engineering, and managed technology reflects his leadership skills and impact on fostering a culture of continuous learning and development across organisations.

Throughout his career, Mr. Shree Parthasarathy has accelerated digital adoption and transformation by holding esteemed positions in renowned organisations like Deloitte, Grant Thornton, and Bennett University and directly working with the Government of India as an advisor on digital payment, supply chain, cyber security, and crisis management.

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Healthtech

Geras Health

Pioneering Healthcare Evolution through Technological Ingenuity Within the woes and throes of the pandemic, the feasibility and accessibility of health monitoring and care, particularly for the elderly, became a formidable challenge.

In response, Geras Health, a start-up venture co-founded by Anil Varghese Vaidian, emerged as a frontrunner of innovation, conceptualizing an avant-garde mobile-based tool that seamlessly delivers vital health parameters—a pioneering solution amid the complexities of accessing medical consultations during tumultuous times.

32 December 2023

The Technological Vanguard Geras Health's journey stemmed from the pandemic's challenges, illuminating the crucial need for remote health monitoring.

Remaining at the forefront of healthcare technological advancements necessitates a dynamic approach. Co-founder Anil Varghese Vaidian divulges that their inception stemmed from a pivotal moment when the constraints of leaving home during the pandemic wreaked havoc on the elderly population's access to healthcare, even their own family members.

Anil (Varghese) Vaidian CEO & Co-founder, Geras Health

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Their innovative solution crystallized—a non-invasive tool embedded within a mobile interface capable of capturing vital health parameters with a mere facial scan (or finger scan) leveraging cutting edge AI tool combined with rPPG technology.

This visionary concept, embodied within Geras Health, epitomizes the convergence of technology and healthcare accessibility, encapsulating the very essence of Geras— the “Greek God of Old Age.” Geras Health has pivoted towards leveraging AI as the bedrock of its solution, embracing the dynamic possibilities it offers in sync with the evolving needs of its clientele. An agile backend infrastructure adeptly adapts to new user requisites and emerging technological paradigms, ensuring Geras Health remains a pioneering force in healthcare innovation.

Leadership's Role: Data Security and Regulatory Compliance Navigating the delicate realm of health data mandates unwavering commitment and rigorous adherence to data security protocols. Geras Health's leadership is resolute in enforcing stringent data security measures from the outset. Anil Varghese Vaidian asserts their commitment to vaulting all data within secure environments, aligning meticulously with the highest data security and storage standards, and conforming to HIPAA and GDPR compliance—an imperative foundation safeguarding sensitive healthcare information.

Catalysing healthcare's evolution, Geras Health envisions a future where technology empowers early detection and predictive care, revolutionizing accessibility and inclusivity in healthcare.

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Pioneering Health Tech Advancements: AI's Transformative Sphere

AI-Driven Vital Health Parameters: Revolutionizing Diagnostics

The trajectory of healthcare technology in India is poised for an exponential surge, delineating a triad of diagnostic, curative, and preventive care segments that symbolize the zenith of innovation. Anticipating a meteoric ascent of the Indian Healthtech market from the current $13 billion to a formidable $25 billion by 2025, this is further propelled by multifaceted growth catalysts—a burgeoning consciousness of the health and wellness chasm coupled with the impetus for solutions, the pervasive internet penetration, an extensive smartphone user base, and the omnipresence of chronic diseases.

Geras Health's innovative utilization of rPPG technology exemplifies its commitment to expeditious and accurate health diagnostics.

Their facial scanning prowess delivers multifaceted health parameters, transcending the confines of conventional diagnostic modalities. Anil accentuates the transformative impact; an awe-inducing one-minute vitals scan revolutionizing diagnostic accessibility.

This crescendo of transformation finds formidable backing in governmental initiatives, crystallizing India's ascent as a global healthcare hub—a testament to the fervent push towards digitalization via the establishment of the national Health Stack platform. Within this panorama of exponential growth and transformative initiatives, Geras Health steers towards a paradigm that transcends conventional healthcare boundaries.

Inclusivity and EarlyStage Detection: Expanding Horizons Geras Health envisages penetrating the hitherto underserved demesnes of Tier 2 & 3 towns, engendering early-stage detection and fostering heightened health parameter awareness. A quintessential cog in their expansive machinations involves the imminent launch of a marketplace under Geras for Health and ancillary services—a revolutionary stride poised to democratize healthcare access.

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Business Expansion and Holistic Approach

Trend Analysis and Predictive Insights

Presently focused on bolstering B2B sales within life insurance, health insurance, and geriatric wellness domains, Geras Health strategically foresees a direct customer engagement pivot.

Expansion plans span the Middle East, Asian countries, and the promising US market— foreseeing opportunities in senior living care support

Geras Health's value-add encompasses comprehensive analytics, trend analyses, notifications, and caregiver integration, offering users periodic trends essential for prognosis, their ongoing product evolution aims at predictive insights into health crises —a formidable step towards transforming healthcare paradigms.

Geras Health strides as a vanguard in healthcare, epitomizing innovation's force to surmount obstacles, foster inclusivity, and spearhead an era of healthcare accessibility—a narrative woven by technological finesse and an unyielding commitment to pioneering excellence.

Geras Health is well poised to transform the Indian Healthcare domain , in line with their punchline- “Health care - Anywhere”

Mr. Anil Varghese Vaidian, with an extensive and rich threedecade tenure, is the CEO and Co-founder of Geras Health.

Spearheading a relentless pursuit of accessible healthcare through technology, his diverse professional trajectory spans various domains, notably HealthTech, AI, and Business Development.

Anil (Varghese) Vaidian CEO & Co-founder, Geras Health

36 December 2023

Throughout his career, Mr. Anil Varghese has held pivotal roles in prominent organizations such as Bharti AXA Life Insurance, Max Life Insurance, and Aditya Birla Sun Life Insurance, accumulating a wealth of expertise in distribution strategies, startups, and insurance.

Mr. Anil Varghese Vaidian’s leadership at Geras Health mirrors a visionary committed to democratizing healthcare, crafting growth strategies, and propelling innovative solutions. Anil strategically navigates the company's B2B and B2C channels, driving top-line growth and fostering continual innovation and product development.

With an indomitable blend of managerial acumen, innovation, and a profound commitment to revolutionizing healthcare accessibility, Mr. Anil Varghese is an exemplary leader at the helm of Geras Health.

EVENT REVIEW

Cosmic Brilliance Taare Zameen Par’s Mobile Planetarium Illuminates Bengaluru Tech Summit

In the luminous expanse of technological innovation, Taare Zameen Par has orchestrated a celestial spectacle at the esteemed Bengaluru Tech Summit. Commanding attention is the Chandrayaan 3 Pavilion—an awe-inspiring testament to ingenuity and technological finesse. This pavilion brilliantly transforms the lunar mission’s marvels into an enchanting experience through an unparalleled mobile planetarium system.

Situated within the illustrious Palace Grounds, the Chandrayaan – 3 Pavilion swiftly ascends to the forefront, captivating both tech enthusiasts and the broader public attending the Tech Summit. Its immersive allure invites visitors on a cosmic journey unparalleled in its ability to captivate the imagination.

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ISRO-Industry Extravaganza Unveiling the Marvels of Chandrayaan-3

At the Bengaluru Tech Summit, the ISRO-industry pavilion captivates space enthusiasts, offering a gateway to witness the inaugural presentation of the Chandrayaan-3 lander model. Attendees flock to engage with Taare Zameen Par’s digital planetarium, housed within a semi-permanent geodesic dome. This visionary initiative showcases technological prowess aligned with a ‘Make in Karnataka’ ethos, supported by the government, significantly reducing planetarium expenses.

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Bridging Cosmic Gaps Dinesh Badagandi’s Visionary Initiative Originating from the celestial landscapes of North Karnataka, Dinesh Badagandi envisioned an initiative to bridge the astronomical knowledge gap between rural and urban areas. Since its celestial inception in 2017, this visionary endeavor has illuminated the minds of 21 lakh children across 9,000 schools in the state.

Within the dome lies a symphony of technology —a projector screen that breathes life into audio-supported visuals. This digital planetarium transcends convention, elevating the educational experience with state-of-theart VR technology. In a world where traditional planetariums lack interactivity, Taare Zameen Par’s creation offers an immersive journey through the cosmos, setting a stellar standard in education and innovation.

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Project Q* A BOON OR A BANE?

When given the prompt “Artificial Intelligence,” most responses would be mixed.

Some would sing praises of the technological innovation, citing the multitude of ways in which it has brought comfort, efficiency, and convenience into their lives; others would view the glass as half-empty, raising concerns about AI’s misuse, regulations, and privacy challenges. OpenAI was established with this discussion at the forefront to monitor and ensure artificial intelligence is a boon rather than a bane.

OpenAI’s latest model, Q* (Q-star), is making the rounds on the internet over the very concerns the company claims to combat. Q* entered the market as an algorithm that could solve mathematical problems, but it was met with resistance by OpenAI employees, fearing such an advanced system could be a threat to humanity.

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What is Project Q*?

Q* is an advanced algorithm designed to solve fundamental mathematical problems without additional or manual support. Its independent mathematical problem-solving skills opened exciting and hypothetical possibilities of AI performing intellectual functions that only the human brain is capable of. However, researchers consider this breakthrough innovation dangerous to humanity.

Understanding Logical and Abstract Ideas: The absence and presence of logical reasoning, respectively, sets AI apart from the human brain. Project Q* is an ultramodern model that can perform rational reasoning functions and grasp abstract ideas —a feat no AI model has ever accomplished.

While it is a monumental achievement, it could result in the model making unpredictable decisions or exhibiting uncontrollable behaviours.

Deep Learning: Q* combines two AI models, Q-learning and A* search, making it more advanced and versatile than other artificial intelligence systems.

Furthermore, when met with rules designed and implemented by humans, Q* can perform deep learning, resulting in it learning from data and understanding human patterns and reasonings, leading to unanticipated and unpredictable results.

Artificial General Intelligence: AGI is a form of AI that can acquire, process, learn, and apply data across various systems akin to the human mind. Although it is a tremendous feature, Q* achieving the AGI status could raise the issues of privacy, safety, and AI’s ethical use.

Independent Thinking: Currently, AI models depend on manually fed information or existing data to formulate ideas and generate answers. However, Q* possesses the ability to create new concepts on its own, which could result in the model developing ideas or performing actions beyond human anticipation and control.

AI Misuse: AI is a blessing for the digital world, its cornerstone, pillar, and beating heart.

However, the advanced features of Q*, if used with wrong intentions, could lead to catastrophic and damaging outcomes.

The creation of Project Q* made waves on the internet.

Now, its concerns have triggered a storm in the digital world. The characteristics, features, and capabilities of Q* open doors to discussions on the limitations, benefits, and ethics of artificial intelligence.

These concerns highlight the direction AI should head towards, the rules to consider when designing and producing AI algorithms, and the need to ensure Q* and every AI model abides by the safety and ethical guidelines to safeguard user privacy.

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Beyond Green A Trailblazing Journey into Sustainable Agriculture Amidst the clamour of modernity, the authentic essence of farm produce often fades into obscurity. The rising crescendo of novel ailments and untimely mortality calls for urgent action. Against this backdrop, G&G has emerged as a resolute trailblazer, heralding an epochal shift towards sustainable agriculture, and reimagining the agricultural paradigm.

G&G champions a digital ecosystem that transcends barriers, igniting an unequivocal metamorphosis. Their visionary strides mark a departure from convention, envisioning a landscape where fields teem with sustainability and humanity resonates with nature’s wisdom.

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Ravi Soni

Chief Executive Officer, Grus & Grade

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Urgency for Transformation Farm produce, once the lifeblood of sustenance, now finds its intrinsic value overlooked. Mounting on store shelves, the bounties of the earth belie a hidden truth— the diminishing nutritional essence of our sustenance. In this echo of a world moving forward, G&G emerges as a sentinel, acknowledging the resounding outcry of overlooked nutritional merits in farm produce. Its clarion call for action is a paradigm shift entrenched in its core ethos— an unwavering commitment to nurturing the essence of what sustains us all.

Upajguru epitomizes agriculture's digital future, intertwining technology and nature. G&G pioneers sustainable farming, a promise for a greener world — a transformative journey etched in every seed sown

Through innovation and a digital ecosystem that transcends boundaries, G&G charts a transformative course for the very fabric of sustenance that intertwines with every life they impact. It's a quest to restore the essence of farm produce, acknowledging its intrinsic worth beyond what meets the eye, not as commodities but as vessels of sustenance that fuel the very heartbeat of our existence.

Upajguru A Digital Ecosystem Redefining Agriculture The cornerstone of G&G's paradigm shift lies within "Upajguru," a revolutionary digital platform transcending conventional farming methodologies. This intricate ecosystem binds together farmers, Farmer Producer Organisations, marketplaces, input suppliers, banks, and insurance companies into an interconnected technological marvel.

Seamlessly integrating IoT, Deep Learning, and blockchain, "Upajguru" metamorphoses farms into sentient entities, charting the course for a sustainable, technology-driven agricultural future.

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Pillars of Transformation

Impact of Sustainable Agriculture

IoT Guardians of the Fields: G&G deploys IoT sensors as vigilant custodians, meticulously monitoring soil dynamics, weather patterns, and irrigation needs. These vigilant sentinels ensure tailored care for each crop, fostering an eco-conscious harmony in agricultural practices.

The transformative influence of sustainable agriculture reverberates in the positive metamorphosis for farmers. Through sustainable farming practices, farmers elevate their earnings significantly, exemplified by earning ₹2550 per box of apples compared to the previous highest price of ₹2200.

Deep Learning Maximizing Quality and Revenue: By harnessing the prowess of Deep Learning, G&G facilitates optimal price discovery and stringent quality management. This strategic approach aligns consumer demand with meticulous product differentiation, amplifying sustainable revenue streams while mitigating oversupply risks.

Blockchain Nurturing Transparency and Trust: Blockchain erects an impregnable bastion of transparency across the agricultural continuum. Armed with immutable ledgers, consumers trace their food's journey, forging an unshakeable bond of trust between producers and consumers.

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Agri Tech Integration G&G pioneers the integration of cutting-edge agri tech, utilizing predictive modelling to finetune demand-supply dynamics. This empowers heightened price predictability and robust risk mitigation within the agricultural value chain, allowing G&G to compete assertively with industry giants like Big Basket and Reliance Fresh.

A Promise for a Greener Future G&G's visionary commitment to sustainable agriculture is a covenant for a brighter, more sustainable tomorrow. Fueled by core values—a passion fueled by empathy, innovation synonymous with sustainability, and a culture ingrained in giving back—G&G heralds a transformative epoch in agriculture.

The organization's unwavering support for natural farming practices speaks volumes about its ethos.

G&G champions chemical-free cultivation as a way of life. Through tireless efforts and fervent encouragement, it encourages farmers to embrace organic and sustainable crop cultivation methods. Its initiatives are empowering movements, uniting farmers under the banner of sustainable stewardship.

Witnessing the metamorphosis of farms into intelligent entities is witnessing the embodiment of G&G's promise. It's a promise etched in every furrow, every seed sown—a promise that the path to sustainable farming isn’t just a journey; it’s a commitment to sculpting a future where verdant fields and thriving communities coalesce into a greener, healthier world.

Ravi Soni Chief Executive Officer, Grus & Grade

Mr. Ravi Soni spearheads Grus & Grade as the Chief Executive Officer. With over 17 years of extensive expertise across Banking & Finance, Agri-Tech, Digital Transformation, and Project Management, his illustrious career showcases leadership roles at the executive level, marked by strong mathematical acumen.

A visionary driven by innovation, Mr. Soni champions human values, sustainability, and an unwavering ethical code of conduct. At Grus & Grade, he orchestrates transformative initiatives, notably conceiving and developing 'UPAJGURU,' an AI, IoT, and Blockchain-driven Agri Tech and Fintech platform.

Mr. Soni is lauded for pioneering innovative solutions, leveraging AI & Blockchain in Agriculture and Fintech. His notable contributions include published research projects encompassing Strategy, Agriculture, Health & Nutrition, Agri Value Chain Digitalization, and Sustainable Agriculture.

Mr. Ravi Soni’s exceptional leadership has garnered industry accolades such as the India 500 Startup Award and CEO Magazine's Best Startup in 2021, underscoring his commitment to shaping a sustainable and technologically advanced future in agriculture.

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HIGHER EDUCATION FOR A SUSTAINABLE FUTURE OF WORK Since WW II, the world has seen unprecedented progress and peace.

Colonies were being freed, industry was booming, and the general populace was getting more prosperous. However, few will argue that the pandemic has laid bare that old paradigms need to change, and higher education is at the pinnacle of that change.

With the wars in Europe and the Arab world, this fresh look at many of the things we have assumed to be genuine needs to be looked at afresh and new solutions found. The pandemic and wars showed that sophisticated intelligence mechanisms fail, and the consequences can be problematic when they do. At the cusp of events is the education system and, more so, the higher education apparatus.

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What has this got to do with higher education?

It is vital that as we go ahead and where young nations like India put large numbers of young men and women into the workplace, education needs to be accessible for the vast majority who seek it. The brick-and-mortar model that most swore to will need to cede ground, and universities seriously consider adopting a more hybrid education model. To that end, universities need to act speedily to break down hurdles to access and reach a more diverse population of students in the pipeline to higher education, pay attention to the needs of a rapidly changing workforce, and provide life-long learning methods and career opportunities for working people.

Capt. A. Nagaraj Subbarao, PhD Professor of Strategy & Leadership | Dean - SCMS

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On the surface, universities are a great idea.

A student enrols, learns from the experts, and leaves being job- and future-ready. This paradigm has worked over the last century or so. The reason why so many people decide to go to college, even if it means making enormous financial and personal sacrifices, including staying away from a job and a salary for an extended period. Yet even though so many people are doing it, it still needs to be a good thing to do in a changing world. While there is generally a cost – in terms of employment prospects – of not having a college degree, there are not always clear competitive advantages in having one, mainly if the quality of learning has been poor. In today's digital-first world, we need to educate every generation on how to learn, unlearn, and relearn — rapidly — so they can transform the future of work rather than be transformed by it.

If you listen carefully to industry leaders, there is a recurring theme. Employers need more skills than just knowledge or degrees.

The industrialized world is experiencing an unprecedented job boom. There has never been a better time in history to find work — this should no doubt be cause for celebration. While the number of college graduates keeps rising, there is a general question of how university qualifications translate to work, with many employers expressing reservations about graduates' job readiness and potential to add immediate value to the workplace. For example, employers often complain that even when graduates come with fantastic academic credentials, they will probably not have learned what they need to know to be able to do their jobs. It is also clear that many people often end up in careers not even aligned with their education. Things get even more complicated when we consider that a substantial proportion of future jobs will be hard to predict, except that they will require a hugely varied set of skills than most graduates today.

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Higher education embodies an unending odyssey, transcending mere degrees. It’s a ceaseless quest for adaptability and continuous learning while navigating an ever-evolving educational landscape.

— Capt. A. Nagaraj Subbarao

That's why the potential and career sustainability of the future workforce will depend on its ability to be open to experience and cultivate learnability rather than displaying lots of college credentials.

We also need to pause and understand the role of higher education. We know that there are no easy methods to developing the attitudes and habits of the mind and heart that, over time, enable people to deepen their knowledge base, develop resilience, be action-oriented, and creatively juggle and evaluate competing ideas and approaches to arrive at better and more egalitarian solutions for society. These are the competencies needed to explore alternative responses to new challenges presented by the changing nature of today's jobs or for work not yet invented, and they need to be transferrable!

Workplaces, societal institutions, and the world order will only get more complex and challenging to negotiate and manage, calling for the need for people with accumulated wisdom, interpersonal and practical competence, and depth of critical thinking, analytical reasoning, and altruism.

There is a great deal that we need to reevaluate about the incumbent model of higher education in the context of our changing world. Tomorrow belongs to the companies and individuals approaching education in parallel with work, with continuous learning loops. Success in the future won't be defined by a degree but by potential and the ability to learn, apply, and adapt. Institutions at all levels need to work on innovation at the workplace and the ability to develop an entrepreneurial mindset for their students. Technology is a great harbinger of change. Higher Education needs to bring technology into the curriculum in all programs whatever their disposition and prepare students for a career where they will need to work with technologies as an augementor in their work.

A university is not just a training ground for skills but a crucible where many of the qualities essential for the survival of humankind are forged and developed.

Society needs universities and not just training institutions where a young person learns a way of life. Universities are also places where myriad ideas float across disciplines, allowing an exciting possibility of cross-functional learning in a liberal ecosystem. Can medical scientists deduce with certainty the effect on the brain and body as we read a passage from the great Indian poem Shakuntala by Kalidasa (4 -5 Century CE) in a management class on ethics? Sample this from the poem as King Dushyant, one of the main protogonists, on a hunting expedition, is accosted by an indignant hermit: Slay not, O mighty sovereign, slay not a poor fawn who has found a place of refuge. No, surely, no; he must not be hurt. An arrow in the delicate body of a deer would be like fire in a bale of cotton. Compared with thy keen shafts, how weak must be the tender hide of a young antelope! Replace quickly, oh!

Replace the arrow which thou hast aimed.

The weapons of you kings and warriors are destined for the relief of the oppressed, not for the destruction of the guiltless.

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At the heart of any paradigm shifts in higher education, essentially required is a willingness by the administration and faculty to embrace new methods of governance processes, structures, and performance measurements.

For a sustainable career and enriched life, the young must temper their expectations and develop skills and competencies that add value to themselves and their organization. Creating a sustainable education model will take students, teachers, administrators and society in general to make some hard choices because the future is upon us, and it is different!

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Capt. A. Nagaraj Subbarao, PhD Professor of Strategy & Leadership | Dean - SCMS

Capt. A. Nagaraj Subbarao currently serves as the Dean at the School of Commerce & Management Studies, Dayananda Sagar University in Bengaluru. He embodies a diverse and extensive blend of expertise. With a background steeped in maritime navigation, he began his illustrious career as an officer in the Merchant Navy, amassing over two decades of commanding state-of-the-art ships globally.

Transitioning seamlessly to academia, his tenure spans 16 years, marked by teaching, publishing, and administrative roles. Co-founding a consultancy over a decade ago cultivated his entrepreneurial acumen, offering a distinct leadership perspective. His extensive experience in marine engineering projects and ship repairs across diverse cultures honed his adaptive leadership skills.

A prolific writer and avid social media figure, his articles command a significant following. Sports shaped his character, representing his country in cricket and table tennis at the national junior level, instilling resilience and grace in both victory and defeat.

With a research focus on Education, Leadership, Strategy, and CrossCultural Management, he's a driving force in Executive Education Programs, designing and executing successful programs at renowned universities. His forte in Organization Development & Change Management centres on fostering cultures that breed competitive advantage and robust leadership.

Inspired by the Bhagavad Gita's verses and Mark Twain's unconventional educational ideals, Capt. A. Nagaraj Subbarao champions the value of experiential learning beyond traditional academic pathways. His career exemplifies this ethos, advocating for diverse educational journeys beyond the norm.

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Cybersecurity Chronicles

Safeguarding the Future Amidst the Surge of Digital Arrest Technology is changing fast, and so are the opportunities and risks in the digital world.

While we enjoy the benefits of new inventions, we also face a new danger – Digital Arrest. This hidden threat is transforming the nature of cybercrime, exposing people and businesses to various kinds of scams and frauds.

Decoding Digital Arrest While not a term entrenched in traditional legal lexicon, Digital Arrest encompasses a spectrum of cybercrimes characterized by the unauthorized constraint of digital assets or activities. Diverging from conventional criminal acts, Digital Arrest unfolds in the intangible expanse of the internet, posing a formidable challenge for law enforcement agencies seeking to trace and combat this covert menace.

Manifestations of Digital Arrest Ransomware Onslaughts Ransomware, a malicious software variant, encrypts a user's files, effectively holding them hostage until a ransom is remitted.

This digital extortion exemplifies the essence of digital arrest, restraining access to crucial data and systems until financial demands are met.

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Blockchain Kidnapping Leveraging the rise of cryptocurrencies and blockchain, criminals orchestrate digital arrests by assuming control of a user's digital wallet or assets, maintaining dominion until a ransom is satisfied.

Social Media Usurpation Extending beyond financial assets, digital arrests infiltrate personal information and online identities. Social media hijacking entails seizing control of someone's online accounts, often for extortion or reputational harm.

Cloud Service Seizure As businesses increasingly rely on cloud services, criminals exploit vulnerabilities to gain unauthorized access, leading to digital arrests that disrupt operations until demands are met.

The Impact of Digital Arrest Digital Arrest reverberates across individuals, businesses, and even governments, precipitating financial losses, reputational damage, and potential compromise of sensitive information. The elusive nature of digital assets compounds the challenge, enabling perpetrators to operate with relative impunity.

Mitigating Digital Arrest Cybersecurity Enlightenment Initiating defense through education, individuals and organizations must remain abreast of evolving cybersecurity threats, adopting best practices to fortify their digital assets.

Fortified Security Measures Implementation of robust cybersecurity measures, encompassing firewalls, antivirus software, and secure authentication methods, serves as a bulwark against the risk of Digital Arrest.

Routine Backups Essential to minimizing the impact of ransomware attacks, regular backups of digital data ensure that even if assets are temporarily arrested, restoration is possible without succumbing to extortion.

Collaboration and Legislation To effectively combat Digital Arrest, collaboration among governments, law enforcement, and cybersecurity experts is imperative. The development and implementation of robust legislation, backed by international cooperation, are essential to track and apprehend cybercriminals operating transnationally.

In conclusion, as new and sophisticated wave of crime exploits the vulnerabilities of our interconnected world, the imperative for robust cybersecurity measures, legislative frameworks, and global collaboration intensifies. Vigilance, informed decision-making, and proactive initiatives are crucial to collectively mitigate the impact of Digital Arrest and fortify the digital landscape for future generations.

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Digital Strategy

Mastering Transformation

The Importance of Change Management in Digital Strategy Companies are navigating a terrain beyond the traditional domains of employees, customers, and products in the contemporary business landscape. Effective change management is a pivotal strategy for navigating this evolving landscape, especially when implementing successful digital transformation initiatives.

In this context, change management entails introducing new technologies, capitalising on emerging opportunities, and navigating shifts in consumer-brand interactions within a market.

Additionally, the capacity to effectively address and adapt to change has emerged as a critical factor for the survival and success of modern businesses. As organisations strive to navigate the complexities of the evolving business environment, adept change management becomes a linchpin in ensuring the seamless integration of new technologies and digital strategies' sustained relevance and resilience.

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Ramya Sampathkumar Digital Consultant | ex-CDO

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The Imperative of Digital Strategy Crafting a robust digital strategy is akin to sketching a blueprint that outlines how an organisation will harness technology to realise its objectives. A recent survey by a leading risk management company reveals that only 23% of executives believe they excel in digital strategy execution. This glaring gap highlights businesses' intricate challenge in aligning their system with the dynamic digital landscape.

Building a Successful Digital Strategy: The foundation of a successful digital strategy lies in a profound understanding of the organisation's overarching goals. It transcends the mere adoption of technology for its own sake, emphasising instead the strategic utilisation of technology to elevate core business functions.

Customer-Centric Approach: A customer-centric approach is paramount in the contemporary business milieu, where the customer reigns supreme. A recent study reinforces this notion, revealing that consumers identify customer experience as a pivotal factor influencing their purchasing decisions. Thus, a compelling digital strategy pivots around leveraging technology to enhance and revolutionise the customer journey, ultimately amplifying satisfaction.

Harnessing the Power of Data: A well-crafted digital strategy revolves around using data analytics. It serves as the compass guiding decision-making processes, propelling efficiency, and fostering a culture of innovation. In essence, the imperative of digital strategy lies in its ability to transform technology from a mere tool into a strategic enabler of organisational success.

We need to understand that the seamless integration of digital strategies and change management could be a catalyst for transformative success. In this age where the customer wields unparalleled influence, our approach should be to enhance and revolutionise their journey through strategic technology utilization 58 December 2023

The Art of Change Management Change is inevitable, especially in the digital realm, where technology evolves at an unprecedented pace. Change management is an organisation's structured approach to ensure that changes are smoothly and successfully implemented. Research by Prosci indicates that projects with effective change management are six times more likely to meet objectives than those without.

Leadership Commitment: Change management begins at the top.

Leadership commitment is the most critical factor in successful change efforts. Leaders must endorse the change and actively participate, modelling the desired behaviour.

Clear Communication: Ambiguity breeds resistance. Effective communication is fundamental in change management. Moreover, companies with the most effective communication are more than twice as likely to outperform their industry peers significantly. Communication should be clear, consistent, and tailored to different stakeholders.

Employee Involvement: Employees are the lifeblood of any organisation, and involving them in the change process is critical. A poll by a leading analytics and advisory company reveals that high employee engagement has led to a significant uptick in profitability.

Training and upskilling programs are essential in digital transformation to equip employees with the necessary digital competencies.

Continuous Evaluation and Adaptation: Change is not a one-time event but a constant process. Regular evaluation and adaptation of the change strategy are imperative. A commitment to ongoing evaluation ensures that the organisation remains agile in the evolving digital landscape.

The Symbiosis of Digital Strategy and Change Management The true transformative power lies in the synergy between digital strategy and change management. A top IT consulting company study found that organisations that combined a robust digital vision with equally strong change management were more than four times as likely to be top performers.

Integration of Digital Strategy and Change Management Plans: Organisations must integrate their digital strategy and change management plans to harness this synergy. A seamless integration ensures that the technological advancements proposed by the digital strategy align with the capabilities and culture of the organisation.

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Agile Methodologies: The digital era demands agility. Agile methodologies, borrowed from software development, are increasingly being adopted for broader organisational change initiatives, and most contemporary organisations practice agile development.

Technology as an Enabler of Change: Digital tools can be powerful enablers of change. The use of collaboration tools, project management software, and communication platforms facilitates the implementation of change initiatives. Organisations have spent trillions of dollars on IT alone, with a significant portion dedicated to technologies supporting organisational change.

Case Studies in Successful Digital Strategy and Change Management Examining real-world examples provides valuable insights into the efficacy of digital strategy and change management.

General Electric (GE): GE's transformation into a digital industrial company is a case in point. By embracing the Industrial Internet of Things (IIoT), GE implemented a digital strategy that transformed its business model.

Simultaneously, a robust change management plan ensured that employees were upskilled and the organisational culture adapted to the digital shift.

Microsoft: Under the leadership of Satya Nadella, Microsoft underwent a remarkable transformation. A shift from a softwarecentric approach to a cloud-first, mobile-first strategy required not only a technological pivot but a cultural one. Nadella's emphasis on a growth mindset and continuous learning exemplifies the integration of digital strategy with change management.

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The Road Ahead The convergence of digital strategy and change management ensures survival. As technology continues to advance, organisations that can seamlessly integrate digital strategy with change management are expected to thrive and grow in the everevolving digital landscape.

It's essential to keep in mind that the journey toward digital transformation is not a sprint but a marathon. It requires a steadfast commitment to digital strategy, a focus on change management, and the agility to navigate the unknown. The organisations that master this delicate balance will probably emerge as industry leaders, setting the standard for success in the digital age.

Ramya Sampathkumar Digital Consultant | ex-CDO

Ramya Sampathkumar, a distinguished Global Top 100 Chief Digital Officer in 2022, brings over 20 years of extensive industry experience in Digital Transformation, Business Development, and Large Program Management across diverse industries and global regions. In her former role as CDO at GMMCO Ltd, her expertise in Digital strategy, New technology, and Program management, combined with a focus on Business alignment, Customer experience, and Change management, led to a successful CX transformation and process optimization driven by data.

During her tenure at Cognizant, she pioneered first-of-its-kind IoT and IIoT solutions for Manufacturing, Automotive, and Energy customers as the Business Development lead. Notably, she led a team that played a pivotal role in an awardwinning initiative, creating an Enterprise Platform using Lean Development principles, benefiting 170,000 associates. She was also a key contributor to the team that won the prestigious Infoweek Top 100 CIO Award, in addition to her recognition with the CIO’s Award.

Ramya’s commitment to innovative digital strategies, strong leadership, a collaborative team environment, and meaningful transformation underscore her exceptional career in driving business success.

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Unleashing Voicebots Transforming Conversations with Artificial Intelligence

In the realm of technology, Voicebots emerge as conversational robots adept at interacting through voice commands, acting as virtual agents that comprehend and respond to human requests in natural language. Unlike advanced AI models like ChatGPT, the intelligence behind Voicebots relies on decision trees, allowing them to select responses based on received information, a departure from open-ended conversations.

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Major Voicebots, such as Siri and Alexa, have become household names, illustrating the widespread adoption of this technology. Its prominence extends notably to sectors like insurance, where the Covid-19 pandemic has fueled its integration. Insurance giants like Axa, GMF, and Maaf now deploy Voicebots to handle the surge in calls efficiently.

The impact on customer satisfaction and employee dynamics is noteworthy. From a client perspective, Voicebots provide swift responses, enhancing the company’s image.

On the employee front, these automated systems save time, enabling personnel to focus on tasks with higher value.

Yet, the debate persists regarding the relationship between robots and humans.

While Voicebots streamline tasks, concerns arise about job displacement. Human intervention remains vital for the Voicebot’s learning process, resembling a child’s language development, requiring exposure to diverse conversations for continual improvement.

Crucially, the Voicebot doesn’t replace humans but redefines roles within a company. While routine tasks may be automated, human oversight is essential for more complex scenarios. This transformation offers new perspectives, fostering upskilling opportunities for employees. Some insurance companies leverage Voicebots to increase training sessions, allowing employees to evolve rapidly and concentrate on non-automatable tasks, enhancing service quality.

In essence, the Voicebot revolution eliminates certain positions, creating room for new roles and emphasizing the importance of strategic implementation to optimize internal resources. The interplay between technology and human expertise becomes a cornerstone for companies navigating this transformative landscape.

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Global Accord

Nations Unite in New Delhi to Confront AI Challenges In a landmark development, member countries of the Global Partnership on Artificial Intelligence (GPAI) have unanimously adopted the New Delhi declaration, signaling a collective commitment to addressing the multifaceted challenges posed by artificial intelligence (AI). The summit, which included representatives from 28 nations, concluded with a strategic focus on governance, collaboration, and inclusivity in the AI landscape.

Key Highlights Risk Mitigation and Recognition The New Delhi declaration places particular emphasis on the inherent risks associated with AI, ranging from misinformation and disinformation to concerns about personal data security and potential threats to human rights and democracy. This recognition underscores the need for a proactive and unified approach to harnessing the benefits of AI while mitigating associated risks.

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GPAI's Role and Focus The declaration outlines the pivotal role of GPAI in addressing contemporary AI issues, including generative AI, through applied projects aimed at solving societal problems and global challenges. The emphasis is on maximizing the benefits of AI while ensuring transparency, fairness, and ethical considerations.

Ministerial Consensus Following an intensive nearly 5-hour ministerial council meeting, the consensus on the declaration reflects a shared commitment to shaping the future of AI through innovation, collaboration, and increased applications in critical sectors such as healthcare and agriculture.

Increased Collaboration and Inclusion The declaration stresses the importance of fostering increased collaboration and inclusion within the AI community. GPAI is positioned as a frontrunner in shaping AI governance, leading conversations on the safe and trusted deployment of AI technologies.

Next Steps In the coming months, the Indian government, as the host nation, will work collaboratively with other member countries to further refine and implement the AI governance framework. The inclusive nature of GPAI is underscored, with a commitment to including countries from the global South and ensuring the benefits of AI are accessible to all.

Global Perspectives France's Vision: France's Minister for Digital Transition and Telecommunications, Jean-Noel Barrot, emphasized the inclusive nature of GPAI and the vision for a human-centric AI. Discussions will extend to collaborating with the OECD to pool expert resources for comprehensive governance solutions.

UK's Enthusiasm: UK's Minister for AI and Intellectual Property, Viscount Jonathan Camrose, expressed excitement about GPAI's unique contribution, citing its inclusivity and adaptability as key strengths.

Future Endeavors

The nations participating in the GPAI summit have set the stage for ongoing collaboration, with another meeting planned for mid-2024 to delve into the evolving framework for AI governance. The global community looks to navigate the complexities of AI collectively, ensuring responsible and impactful integration for the benefit of humanity

Japan's Support: Japan's Vice Minister in the Ministry of Internal Affairs and Communications, Hiroshi Yoshida, lauded India's presidency and fully supported the inclusive approach of GPAI. The aim is to encourage more developing countries to join the initiative.

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Beyond Limits Quantum Computing’s Odyssey Towards Sustainable Development Goals In the quest for a sustainable and just future, the world stands on the brink of a quantum revolution, where quantum computing emerges as a game-changer. Armed with unprecedented computational abilities, quantum computing holds the key to addressing the intricate challenges outlined in the Sustainable Development Goals (SDGs).

This article explores the remarkable potential of quantum computing in steering us towards a more sustainable world.

Harnessing the Power of Quantum Superposition and Entanglement Quantum computing revolves around the principles of superposition and entanglement.

Unlike classical bits, quantum bits or qubits can exist in multiple states simultaneously, exponentially expanding computational capacity.

This unique attribute empowers quantum computers to process vast amounts of data and unravel complex problems that have long perplexed traditional computing methods.

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Revolutionizing Climate Modeling and Prediction A paramount SDG involves combating climate change, and quantum computing emerges as a formidable ally in this battle.

Quantum computers can significantly enhance the computationally intensive task of climate modeling, simulating and analyzing complex climate systems with unprecedented precision.

This capability provides crucial insights to shape policies and strategies aimed at mitigating the impact of climate change.

Transforming Resource Management

Navigating Challenges and Considerations

Efficient resource management is a cornerstone of sustainable development.

Quantum computing excels in solving optimization problems, particularly in supply chain management.

While the potential of quantum computing is immense, challenges exist on the path to integration into mainstream sustainable development initiatives. Practical applications are still in early stages, demanding further research and development.

By concurrently considering numerous variables, quantum computers optimize supply chains, curb waste, and boost resource efficiency. This aligns seamlessly with SDGs focused on responsible consumption and production.

Expediting Drug Discovery for Global Health Healthcare stands at the core of sustainable development, and quantum computing can expedite breakthroughs in drug discovery.

Quantum computers accelerate the intricate simulations required to understand molecular interactions, translating into faster drug development.

This acceleration holds promise for more effective treatments, aligning with SDGs related to health and well-being.

Revolutionizing Financial Modeling for Inclusive Economic Growth

Additionally, the necessity for a quantumready workforce and robust infrastructure poses additional hurdles. Collaborative efforts between governments, industry leaders, and researchers are crucial to overcoming these challenges.

In conclusion, the fusion of quantum computing and sustainable development promises groundbreaking solutions to humanity’s most complex challenges. With persistent research, investment, and collaboration, quantum computing has the potential to redefine the boundaries of what we can achieve in the pursuit of a sustainable and harmonious global society.

The journey towards a better future has found a powerful ally in the quantum realm, unlocking possibilities once deemed unattainable.

Inclusive economic growth is pivotal for sustainable development, and quantum computing’s prowess in handling complex financial modeling and risk analysis can revolutionize decision-making processes.

By offering more accurate predictions and insights, quantum computers contribute to economic stability, fostering an environment conducive to achieving SDGs related to poverty eradication and economic growth.

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