SUMMARY

Labor and talent needs are top-of-mind for airport professionals in 2023. The global pandemic exacerbated an already strained workforce for the airport world, and now that travel and demand have fully recovered, it’s only become further evident how urgently we need to adjust to ensure airport travelers’ continued satisfaction.

When considering how to address the pains of a national shortage of workers in an already-restricted workplace, some seem to feel less confident than others. Many are offering a wide variety of incentives, but without applying a continued eye to the efficacy of these moves and a plan for ongoing development, these moves can have less than consistent results.

The customer experience continues to be a priority in this industry. As the ambassadors of your brand, your team’s satisfaction will directly impact that of your customers. A comprehensive strategy for inviting feedback from employees and customers, followed by the incorporation of that feedback into the ongoing development of the brand experience can address employee needs and customer concerns without the guesswork.

For more information about our comprehensive programs, or if you would like to discuss your service culture development needs, contact us!

Thank you for your interest and participation!

Lise D’Andrea President & CEO Lise@CXEinc.com