Recently, CXE had the opportunity to survey over 150 top Airport Industry Professionals to better understand the effects of COVID-19 on the industry and to gauge priorities and plans for both customer (CX) and employee (EX) experience programs. Our findings bring us much optimism and valuable insights that we hope will help prepare you with your reopening efforts.
The data and findings represent the completed survey information from respondents representing the airports, concessions management, terminal operators, customer experience managers, developers, retailers, and food & beverage professionals.
CXE inspires organizations to innovate and transform their service culture, and as businesses seek to
recover from the recent COVID-19 crisis; it’s clear that focusing on enhancing and strengthening both
employee and customer experiences will be the key to rebuilding and achieving organizational success.
