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CustomsSupport Summit: ShapingtheFuture ofCustomsandTrade

Dear CSGTeam,

Asweapproachthehalfwaypointoftheyear,itisa goodmomenttoreflectontheprogresswehavemade sofarandtheopportunitiesthatlieahead

ArealhighlightofthefirsthalfoftheyearwasthefirsteverCustomsSupportSummitinAmsterdam,which broughttogetheralmost200seniorclients,prospects, regulatorsandindustryexpertsfromacrossEurope,with strongsupportfromourMarketingandSalesteams

Forme,thiseventwasmorethanamilestone.Itwasa clearsignalofwhatCSGisbecoming Weare increasinglymovingfromparticipatinginthecustoms andtradeconversationtoactivelyhelpingtoshapeit ThisiswhatwehavereferredtoasCSG3.0:amore visible,moreconnectedandmoreexpert-driven organisation,trustedbycustomersandrecognised acrosstheindustry

Thediscussionsthroughoutthedayreinforceda messageweareseeingconsistentlyinthemarket. Customsisnolongerviewedasaback-office complianceactivity,butasastrategiccapabilitythat directlyimpactsresilience,costandcompetitiveness inglobalsupplychains.

Atthesametime,wecontinuetooperateina challengingmacroeconomicenvironment.Tradeflows remainvolatile,geopoliticaluncertaintyremainshigh,and customersareadaptingquicklytochangingregulatory andcommercialconditions Whilethesefactorscreate complexity,theyalsoreinforcetheimportanceofthe expertiseandservicesthatCSGprovides

Encouragingly,ourcommercialmomentumremains strong.Pipelinecreationcontinuestogrow,with significantlylarger,higher-qualityopportunitiesthanlast year.Ouropenpipelineisatarecordlevel,reflecting boththestrengthofourmarketpositionandthe increasingdemandforthesolutionsweoffer

However,opportunitiesalonedonotcreateresults Aswe moveintothesecondhalfoftheyear,ourfocusremains onconvertingtheseopportunities,delivering successfullyforourcustomers,andcontinuingtoexpand thevalueweprovidethroughservicessuchasadvisory, classification,AEOsupportandcross-bordercustoms clearance

Alongsidethis,wecontinuetoinvestinthecapabilities thatwillsupportCSG’sgrowth Withmorethan3million customsdeclarationsprocessedeveryyearacross15 countries,wealreadysitonauniquelevelofoperational dataandinsight InitiativessuchasourglobalData Warehouseprojectareanimportantstepinbringingthis together,helpingusturnthatscaleintobettervisibility, strongerdecision-makingandmoreefficientwaysof workingacrossCustomsSupportGroup.

ThisissueoftheCSGCourierhighlightsseveralexamples oftheprogresswearemaking.Wearepleasedto welcomeDenmarkasour15thmarket,further strengtheningourEuropeanfootprintandourabilityto supportcustomersacrossborders.Youwillalsofind moreabouttheWorldCupChallenge,whichisalready bringingcolleaguestogetheracrossCSGinafunand engagingway

Asalways,thankyouforyourcontinuedcommitment, collaborationandhardwork Theprogresswearemaking isonlypossiblebecauseofthededicationofcolleagues acrossCSG.

Ihopeyouhavetheopportunitytoenjoysomewelldeservedtimetorest,rechargeandspendtimewith familyandfriendsoverthesummer Thefirsthalfofthe yearhasgivenusplentytobeproudof,andIam confidentthatourbestachievementsarestillaheadof us.

Bestregards,

JohnWegman ChiefExecutiveOfficer

CustomsSupportSummit2026: FromGatekeepertoGame-Changer

AproudmilestoneinCSG'sjourneytoshapethefutureofcustomsandtrade!

Thepanelsbroughttogetherexpertsfromsome oftheworld'sleadingbrands,includingBMW, Mercedes-Benz,AmerSports,ASICS,Action andOnRunning,providingvaluable perspectivesonthechallengesand opportunitiesfacinginternationaltradeand supplychainstoday

On3June,weproudlyhostedthefirst-ever CustomsSupportSummitinAmsterdam, bringingtogetheralmost200seniorclientsand prospectsfromacrossEuropeandbeyond.

Thedaycreatedauniquespaceforopenand high-levelexchangebetweenindustryleaders, regulatorsandseniordecision-makers,focused onhowcustomsisevolvingfromacompliance functionintoastrategicdriverofsupplychain resilience

Theagendafeaturedkeynotecontributionsfrom GerassimosThomas(EuropeanCommission, DGTAXUD),ourCEOJohnWegman,Nicolas Collart,CSGChiefTradeOperations& ComplianceOfficer,andThibautGrandjeanVernet,HeadofGlobalTradeSolutionsatCSG, alongsideguestspeakersincludingSamLowe (FlintGlobal)andKnutAlicke(McKinsey& Company).

Twostandoutpaneldiscussionsshapedthe day,onefocusedonAutomotiveandtheother onRetail.Bothsessionssparkedopen,honest andhighlyengagingconversations,covering shiftingtradepolicies,geopoliticalcomplexity, andthegrowingroleofdata,AIandautomation incustomsoperations

Whatcamethroughclearlyfromevery discussionwasasharedbelief:Customsisno longeraback-officecompliancefunction,but astrategiccapabilityattheheartofsupply chainresilienceandperformance.

Morethananything,theSummitmarkedareal momentofprideforCSG,bringingtogethera high-calibrecommunitytochallengethinking, exchangeperspectivesandshapewhatcomes next.

Thesuccessofthisfirsteditionfurther reinforcesCSG'spositionasEurope'sNo.1 IndependentProviderofCustoms&Trade Solutions,whiledemonstratingthevalueof bringingtogetherthepeopleandorganisations shapingthefutureofourindustry.

Expandingour NordicCluster withDenmark

We’reexcitedtosharethatCSGhasofficiallylaunchedoperationsinDenmark,markinganother importantstepinourcontinuedgrowthacrossEuropeandstrengtheningourNordicfootprint.

Withthisaddition,wearenowpresentin15 Europeanmarkets,includingEUcountriesas wellastheUK,Switzerland,andNorway

DenmarkbecomespartofourNordicCluster alongsideSweden,Finland,andNorway,further strengtheninganintegratedregionalnetwork thathelpsusdelivermoreconsistent,efficient customsservicesacrossborders.

OurDanishoperationsallowustosupport clientslocallywithfullcustomsclearanceand advisoryservices,whilefurtherenhancingour abilitytodeliveraseamlessserviceexperience acrossbothEUandnon-EUtradeflows

AgreatmilestonefortheNordicClusterand forCSG’scontinuedjourneyacrossEurope.

HelpBuildthe DeclarantoftheFuture!

We’reexcitedtolaunchanopportunityfor colleaguesacrossCSGtogetinvolvedinour DataWarehouseinitiative–akeymilestonein ourdigitaltransformationjourney.

Thisinitiativeisaboutmorethandata It’sabout turninginsightsintoaction,improvinghowwe work,andhelpingshapethefutureofour business

We’relookingforcurious,creativecolleagues fromallteamsandregionswhoareinterestedin data,innovationandproblem-solving.

Notechnicalbackgroundisrequired-what mattersmostiscuriosity,creativityanda willingnesstocontributenewideas

Tokickthingsoff,selectedparticipantswilljoina half-dayhackathon-stylesessionwherethey willworkonrealbusinesschallenges,explore dataandcollaborateonideasthatcoulddrive meaningfulimprovementsacrossCSG.

Thisisalsopartofhowweareshapingthe “DeclarantoftheFuture”–amoredigital, analyticalandinsight-drivenwayofworking acrossourindustry.Ifyou’reinterestedingetting involved,pleasecontactKevinHermansson, HeadofTransformation,tofindoutmore

byChrisStennett

EURulesonUnsold ClothesandShoes: ComplianceImplications forFashionTraders

Fromthe19thofJuly2026,large companiesarebannedfromdestroying unsoldclothingandfootwearunderthe EcodesignforSustainableProducts Regulation(ESPR)

byChrisStennett

byIlariaBersani

Inthisarticle,wecoverwhattheexistingsafeguarddoes,whatchangesfromthe 1stofJuly2026,andthemarketcontextbehindthetighterframework.

byKatiFortino

EdwinHageman

KurtCrauwels

MikaelEriksson

EmmettYoung

EdwinHageman

CSGWorldCupChallenge: TheCompetitionisOn!

TheCSGWorldCupChallengeisofficiallyunderway, andtheresponsehasbeenfantastic.

Morethan300colleaguesfromacrossCSG havealreadyjoinedthecompetitiononScorito, makingitoneofourlargestemployee engagementinitiativestodate Fromseasoned footballexpertstoenthusiasticamateurs, colleaguesacrossallmarketsareputtingtheir predictionskillstothetestandbattlingitouton theleaderboard ��

Wanttostayuptodatewiththelatest standings,competitionnewsandhighlights?

FollowourdedicatedVivaEngagechannel, wherewe’llbesharingupdates,celebrating successesandkeepingtheconversationgoing throughoutthetournament.

Withmostmatchesstilltobeplayed,there’sstill everythingtoplayfor.Don’tforgettokeep updatingyourpredictionsthroughoutthe tournament–everypointcounts,andrankings canchangequickly

Andofcourse,thereismorethanjustbragging rightsatstake Countrywinnerswillreceive Amazongiftcards,whiletheoverall takehomeapairofAirPodsP ��

Goodlucktoeveryonetakingpart –andmaythebestpredictorwin!

InConversationWith…AlicjaPiecko,HeadofTechHub

Injustoverayear,CSG’sTechHubhasevolvedfromaboldideaintoafast-growing,highperformingoperation.Whatstartedasaconcepthasrequiredbuildingthephysicalsetup,putting therightinfrastructureinplace,andlayingthefoundationsforafullyoperationalhub.

InourlasteditionofInConversationWith,wespokewithAlicjaPiecko,Headof TechHub,toreflectonthejourneysofar–thechallengesofturningambitioninto reality,theteamsandculturedrivingitssuccess,andhowdigitalinnovationis alreadycreatingimpactacrossCustomsSupportGroupandforourcustomers

OurCommercialPipeline(currentstage)isupby comparedto2025,reflectingstrongmomentumand continuedgrowthacrossourcommercialactivities.This isagreatsignoftheprogresswearemakingasateam.

HaveyoualreadydiscoveredourMarket IntelligenceWeeklyDigest?Publishedevery week,thisreportbringstogetherkeyupdates fromacrossthecustoms,trade,andlogistics landscape,includingregulatorydevelopments, markettrends,competitoractivity,andother insightsthatcansupportyourdailyworkand decision-making.

ThedigestisgeneratedusingAI-assisted researchfrompublicsourcesandisdesignedto helpyoustayinformedandsavetime.Asalways, weencourageyoutocomplementthese insightswithyourownexpertiseand professionaljudgement

StrengthenEthics&ComplianceatCSG: CompleteYourMandatoryTraining

AspartoftheCSGComplianceAwareness Training,anewmandatorymoduleonEthics &CodeofConductisnowbeingrolledout viaNavex Thistraininghelpsreinforceour ethicalprinciplesandstandardsofconduct, andsupportsyouinidentifyingand addressingpotentialcompliancerisksinyour dailywork.

�� Completeyourtraininghere!

Thetrainingtakesapproximately45minutes andmustbecompletedwithin30daysof receivingtheinvitation.Thankyouforyour continuedcommitmenttomaintaininga strongcompliancecultureatCSG!

CustomsClassificationatScale:Turning theBiggestPainIntoaProcess

ProjectSchoonisgatheringmomentum! Acrossouroffices,theCSGbrandiscomingto lifethroughnewsignage,refreshedspacesand amoreconsistentlookandfeelforcolleagues, customersandpartners.

Withstrongprogressalreadymadeacross severalcountries,we'retakingimportantsteps towardsaunifiedglobalidentitythatreflectswho weareasoneCustomsSupportGroup.

AfreshnewlookinIreland! TheformerBeagansoffices arenowfullyalignedwiththe CSGbrand–anothergreat stepforwardforProject Schoon.

WelcomingNewTalent& InternalPromotionsSpotlight

JustynaAndreas:ManagingDirector–Poland

Justynabringsextensiveseniorleadershipexperienceacrossinternationalorganisations,witha strongtrackrecordindrivingcommercialgrowthandleadingmulti-marketbusinesses

Sheisrecognisedforherstrongleadershipcapabilities,herabilitytobuildanddevelophighperformingteams,andherfocusoncreatingstrongorganisationalculturesthatsupportlongtermperformance.

HerappointmentwillbekeyinfurtherstrengtheningleadershipandourPeople&Customer cultureinPoland,whilesupportingcontinuedcommercialgrowthinthisstrategicmarketforCSG.

WesleyThyssen:StrategicBusinessDevelopmentDirector-TheNetherlands BasedintheNetherlands,Wesleybringsmanyyearsofexperienceintheinternationallogistics andsupplychainindustry.Hisbackgroundincludesglobaltrade,freightforwarding,business development,andcustomerrelationshipmanagement Throughouthiscareer,hehasworked closelywithcustomersandpartnersacrossEuropeandAsia,helpingdrivegrowthand strengtheninternationalbusinessrelationships

FabianPina-Ruiz:BusinessDevelopmentManager-France

FabianhasjoinedCSGasournewBusinessDevelopmentManagerforFrance BasedinLyon,he bringsstronginternationalsalesexperiencegainedacrossdemandingindustriessuchaslogistics andenergy.FluentinFrench,EnglishandSpanish,Fabienwillfocusondrivingbusinessgrowthin theFrenchmarket,identifyingnewopportunities,andstrengtheningrelationshipswithcustomers andpartners

ChrisfaniaAh-Hon:SeniorR2RSpecialist;DenilaDoolara:DataAnalyst;Nishita Chellun:Data&OperationsAnalyst

WearepleasedtowelcomeChrisfania,DenilaandNishitatotheBrokerageandTradeSolutions team,basedinMauritius.

ChrisfaniajoinsasSeniorR2RSpecialist,bringingstronginternationalexperienceinfinanceand operations,includingrolesatMaerskandTNT ShewillsupporttheFrenchFinanceteamfromour Mauritiushub

DenilajoinsasDataAnalyst,focusingonstrengtheningreporting,insightsanddata-driven decision-makingwithintheteam

NishitajoinsasDataandOperationsAnalyst,contributingtoimprovedprocessesandoperational visibilityacrossBrokerageandTradeSolutions.

Together,theystrengthenourcapabilitiesinMauritiusandwillsupportthecontinueddevelopment oftheteam

DaniëlTameeris:HeadofFinanceandTransformation

DaniëlhasbeenappointedHeadofFinanceandTransformation&FinanceDirectorFrance.He hasbeenwithCSGsinceApril2022,previouslyworkinginGroupControl.Inthisexpandedrole, Daniëlwilltakeonresponsibilityfordrivingthetransformationofthefinancefunctiontosupport thescalingofourplatform,workingcloselywithbothlocalandcentralfinanceteams

CustomsForumRoadshow

ThisOctober,ourlocalCustomsForumRoadshowreturnsacrossourmarkets,bringing togetherclientsandCSGexpertstoexplorethelatestdevelopmentsshapingcustomsand internationaltrade.

01OCT,2026