Investing In Drivers Driver Updates & Upcoming Curb Features www.gocurb.com
Passenger Transparency
Profile Picture Collection
Check in with one of our Curb Representatives to see if you need to upload a profile picture.
Why is it important?
Having a profile picture boosts transparency with the passenger and helps the passenger find you and verify you are the correct cab before they enter.
Did You Know?
Scan to upload now!
Drivers that have a profile picture are seen as more reputable and safer for passengers.
Curb’s Marketing Efforts and Partnerships
Drive Passenger Growth
New marketing initiatives have focused on increasing engagement and acquiring new passengers.
Notable Demand Increase
Ever since January 2024 we have seen over 230% growth in completed rides coming through our platform.
Passenger Outreach and Marketing
Driver Audit Process
5 Tips to Prevent Losing Access to eHail
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
Driver Disciplinary Action
How to Maximize Rider Experience
Driver Cancellations
Month over month, we see a 15% driver cancellation rate after accepting trips.
Why is it important?
This creates a bad passenger experience & does not meet industry standard expectations.
Did You Know?
There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer, cancelling after accepting may lower your driver score.
How to Maximize Rider Experience Driver Cancellations
Remember:
● Curb does NOT reward offers to the fastest driver to tap Accept!
● Curb rewards offers to the closest driver.
● Take your time observing with the bid time given. EARN MORE WITH EHAIL On average, Curb eHail passengers tip 22% on all trips!
How to Maximize Experience?
More Opportunities, More Earnings!
Introducing Rider Cancellation Fees on Curb eHail trips
Drivers are compensated $3.00 for eligible rider-canceled Curb e-hail trips.
We recognize the pivotal role drivers play in keeping cities moving, and believe it's essential to acknowledge and compensate you for your time when cancellations occur.
Coming Soon Curb Features:
Driver-Rider Chat (coming soon)
In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number.
Coming soon!
New! Request Trip Feature Dash+
What is Request Trip
See & accept upcoming trips near you from a live dynamic* list.
The Request Trip feature gives drivers access to a continually-updated list of trips near their location right on their DASH tablets.
Request Trip
How to use Request Trip
1
Navigate to the “Offers Tab” on the Driver App and tap the “Request Trip” button.
Trip
Request
How to use Request Trip
You will be able to view a list of available trips near your current location.
Each offer contains important information like pickup time, pickup and drop off location.
2
Request Trip
Confirming Requested Trip
To add an upcoming trip to your queue, select the trip then tap “Confirm” to proceed.
3
Trip
Request
Additional Information
Note
You will be notified if the trip has been assigned to you.
In the event that a trip becomes unavailable, you will receive a prompt to explore other available trips after one minute.
Request Trip
Review Details For Upcoming Trips
tab. 4 Request Trip
You can view your assigned ride in the “Trips”
Note Next, in the Trips tab, select “Upcoming”. Request Trip
Additional Information
Additional Information
Note
You will see the details of the upcoming trip that is assigned to you here.
Request Trip
Reconfirming Upcoming Trip
30 minutes before the pick-up time, a confirmation screen will appear prompting you to re-confirm the trip by tapping “Accept”, similar to the typical e-hail process.
IMPORTANT! Drivers must honor confirmed requested trips. Cancelling on riders creates a poor customer experience and may be subject to review or penalties.
5
Trip
Request
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