Curb App Training
OVERVIEW
● Introduction ● Why Curb ● Dash+ Training ● Making A Successful Pickup
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FTA Drug & Alcohol Testing KEY TOPICS: ● ● ● ●
Pre-Employment Random Tests Post-Accident Testing Reasonable Suspicion Testing
Introduction
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Curb is the #1 Taxi Booking App ● Curb App Customers: O Retail O Business O Access-A-Ride ● Curb also develops dispatch systems and payment processing systems for the taxi industry ● Curb is also one of the largest taxi advertising platforms: O Taxi tops, Taxi TV
Why Curb?
WHY WE ARE HERE Our main goal is to help increase Taxicab’s usage in New Orleans Bringing more business demand from Curb’s nationwide riders Partnering with local associations to bring more businesses CURB APP: Mobile App for Bookings and Payments Same Curb Rider App from NYC, Chicago, DC, Miami, LA Main Differentiators: VAN and WAV We respect our drivers Our drivers, unlike TNC drivers, are city experts and guides We bring predictability to Passengers: Upfront Pricing and Flat Fares www.GoCurb.com
Making a successful pickup
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MAKING A SUCCESSFUL PICKUP Pickup Instructions are included with trip information. They may include the cross-streets AND they also may include critical details that will help you locate the building and customer… ● The accessible entrance may be in the back or side of the actual address ● May indicate a unique landmark or characteristic that will help you find the location or customer. ● Make sure you have a Curb sticker on your car for the customer to find you.
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MAKING A SUCCESSFUL PICKUP Make every effort to locate customer while keeping sight of your vehicle: ● Do NOT beep your horn ● Ask for assistance from dispatch / base to call customer on their phone ● Look out for anyone that may be approaching the vehicle with a slow pace, mobility device or white guide cane (blind) ● Do not ignore possible customer knocking on vehicle door ● Approach possible customer by identifying yourself first; ask their name and offer your assistance to the vehicle
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Customer Contact - Upon arrival at the pick location, make all efforts to locate the customer. Do not assume the customer can see you or the vehicle. If no contact is made and people are present, call out and announce “Ride for Mr. Jones”.
- Greet a customer with a smile, say their name and introduce yourself. - Apologize for any delays with both pickup and arrival. - Offer to carry the customer’s bags. - Guide the customer with words as entering or exiting the vehicle. - Share route information such as another drop-off or pickup. - Share with them GPS information, especially when an alternative route is taken and may not be familiar to the customer.
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EMPATHIZE Care and courtesy is also required during the operation of your vehicle: ● Avoid sudden stops and starts. ● Avoid sharp turns and abrupt lane changes. ● Follow posted speed limits. ● Stay off your phone - no exceptions. ● Be aware of potholes and other road conditions that may cause discomfort to the passenger of your vehicle. ● Do not engage in or respond to aggressive driving.
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FTA Drug & Alcohol Testing KEY TOPICS: ● ● ● ●
Pre-Employment Random Tests Post-Accident Testing Reasonable Suspicion Testing
ACCIDENTS
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ACCIDENTS If you are on an AAR job and are involved in an accident, you MUST report the accident to dispatch as soon as possible. If you are involved in an accident: ● Check yourself and your passengers for injuries. Call an ambulance if anyone is in need of medical attention. ● Call the police if there are injuries, death or serious property damage. Even if no one is injured, it is a good idea to call the police so they can document the accident. ● Call the help number and notify the dispatcher of the accident. ANY TYPE OF ACCIDENT REGARDLESS OF SEVERITY MUST BE CALLED IN TO DISPATCH.
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ACCIDENTS ● Gather information on other drivers involved: ○ Name ○ Address ○ Contact number ○ Insurance company name and policy number ● If police were called, get the officer’s badge number Based on the severity of the accident, the driver may be subject to a drug/alcohol test. Dispatch will inform the driver if this is necessary.
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FTA Drug & Alcohol Testing KEY TOPICS: ● ● ● ●
Pre-Employment Random Tests Post-Accident Testing Reasonable Suspicion Testing
Support
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Driver Support & Protect your Data
Curb Support Team Email: Driver_Support@gocurb.com Phone: 929-259-8822 Curb or Curb representatives will NEVER: ● Ask you for your password ● Ask for your personal information such as bank information and SS#, except during enrollment and set up, to create your account
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