Uber Trip Offer Driver Training

How to maximize experience?

Uber rides are now available!

● Exciting news! Uber rides are now available!

● Make sure to submit your DMV license photo and SSN to Curb if you have received a SMS from Curb.

● Drivers will not be penalized for not accepting Uber trips.

● Rides will only be provided to taxi drivers through Curb, through Curb-Uber partnership.

● Participating in Uber Referred rides is OPTIONAL, but we suggest it as it has helped increase driver earnings.

See important Uber offer trip details & more

After accepting, the e-hail flow is the same as Curb e-hail offers

Pickup

The map now shows time (min) and distance (mi) to the requested pickup location, indicated with a green dot.

Drop-off

The map also shows the estimated time and distance for the offered trip. The purple dot shows the requested drop-off location.

Trip Requestor

Uber trips are identified by the UBER label in the offer card.

When you get an e-hail, this screen will pop-up in your tablet.

Updated Offer Screen: Fare & Counter

The Fare

The Fare for the trip includes Tolls, Fees and Surcharges (if applicable).

Bid on Trip

Bid only on the trips you really want to take.

The Timer

The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.

You do NOT need to hurry!

Higher fares during peak demand

Updated Offer Screen: Fare Bonus

Fare Bonus

Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.

All bids are accepted until the timer expires.

Please read the offer carefully before bidding.

Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.

Winning the Bid

If you win the bid, you will see the “pickup” screen

Cross streets

Tap here to see the cross streets for the pickup address.

Call Passenger

Dial this number to call the passenger.

Chat

Tap CHAT to message with your passenger while heading to the pickup.

Winning the Bid

If you win the bid, you will see the “pickup” screen

Navigate

Tap “Navigate” to use the Google maps to get to the Pick-Up location.

Call Support

Dial the Support number and give the agent the Ride ID for help with a ride.

During the Trip

Cross streets

Tap here to see the cross streets for the pickup address.

Trip Complete

Tap here to complete the trip and see your Trip Summary.

Navigate

Tap “Navigate” to use the Google maps to get to the Drop-Off location.

Fare

For Flat Fare trips, “CURB” will display under “Fare”

Extras

Applicable Tolls, Surcharges, and Fees will show under “Extras”

Trip Summary

The Grand Total may be subject to post-trip adjustments

Fare Offered

This is the Upfront Fare shown when the trip was offered to you.

Grand Total

This is the total of the fare, plus all tolls, surcharges, and tip.

Adjustments

For certain trips, Tips may be added by passengers AFTER the trip ends. All trips are reviewed for actual Tolls and Surcharges incurred.

Check Trip History for final Grand Total amount.

Trip Summary: With Fare Bonus

Fare Bonus

The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.

The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total

The Grand Total is shown in green to indicate a Fare Bonus was included.

Trip Summary: With Fare Bonus

Fare Bonus

The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.

The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total

The Grand Total is shown in green to indicate a Fare Bonus was included.

Uber Tips

Where to see them?

● Uber tips come after the ride is complete; sometimes days apart from when the ride was completed.

● Uber tips are tied to the Trip Number they are associated with; you will notice 2 transactions with the same Trip Number at different times on your payment statements.