Uber Trip Offer Driver Training

Dash+

New! Uber-Referred Rides for Taxis

www.gocurb.com

How to maximize experience?

Uber rides are now available!

● Exciting news! Uber rides are now available! ● Make sure to submit your DMV license photo and SSN to Curb if you have received a SMS from Curb. ● Drivers will not be penalized for not accepting Uber trips. ● Rides will only be provided to taxi drivers through Curb, through Curb-Uber partnership. ● Participating in Uber Referred rides is OPTIONAL, but we suggest it as it has helped increase driver earnings.

Dash Update - Uber Offers

See important Uber offer trip details & more After accepting, the e-hail flow is the same as Curb e-hail offers Pickup The map now shows time (min) and distance (mi) to the requested pickup location, indicated with a green dot.

Drop-off The map also shows the estimated time and distance for the offered trip. The purple dot shows the requested drop-off location.

Trip Requestor Uber trips are identified by the UBER label in the offer card.

When you get an e-hail, this screen will pop-up in your tablet.

Dash Update - Uber Offers

Take your time to consider the offer Updated Offer Screen: Fare & Counter The Fare The Fare for the trip includes Tolls, Fees and Surcharges (if applicable).

Bid on Trip Bid only on the trips you really want to take.

The Timer The timer shows the number of seconds you have to “Bid on Trip” or “Decline” before the offer expires.

You do NOT need to hurry!

Dash Update - Uber Offers

Higher fares during peak demand Updated Offer Screen: Fare Bonus Fare Bonus Green fares with an up arrow indicate that Curb has added a bonus to the fare for this trip.

Dash Update - Uber Offers

Bidding on a Trip: No Need to Hurry!

New Bidding Process All bids are accepted until the timer expires.

Please read the offer carefully before bidding.

Trips are awarded to closest driver after the countdown reaches 0, NOT first to press Bid.

Dash Update - Uber Offers

Winning the Bid If you win the bid, you will see the “pickup” screen Cross streets Tap here to see the cross streets for the pickup address.

Call Passenger Dial this number to call the passenger.

Chat Tap CHAT to message with your passenger while heading to the pickup.

Dash Update - Uber Offers

Winning the Bid If you win the bid, you will see the “pickup” screen Navigate Tap “Navigate” to use the Google maps to get to the Pick-Up location.

Call Support Dial the Support number and give the agent the Ride ID for help with a ride.

Dash Update - Uber Offers

During the Trip Cross streets Tap here to see the cross streets for the pickup address.

Trip Complete Tap here to complete the trip and see your Trip Summary.

Navigate Tap “Navigate” to use the Google maps to get to the Drop-Off location.

Fare For Flat Fare trips, “CURB” will display under “Fare” Extras Applicable Tolls, Surcharges, and Fees will show under “Extras”

Dash Update - Uber Offers

Trip Summary The Grand Total may be subject to post-trip adjustments Fare Offered This is the Upfront Fare shown when the trip was offered to you.

Grand Total This is the total of the fare, plus all tolls, surcharges, and tip.

Adjustments For certain trips, Tips may be added by passengers AFTER the trip ends.

All trips are reviewed for actual Tolls and Surcharges incurred.

Check Trip History for final Grand Total amount.

Dash Update - Uber Offers

Trip Summary: With Fare Bonus Fare Bonus The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.

The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total The Grand Total is shown in green to indicate a Fare Bonus was included.

Dash Update - Uber Offers

Trip Summary: With Fare Bonus Fare Bonus The green Upfront Fare shown when the trip was offered to you included the Fare Bonus.

The amount of the bonus is shown in parentheses ($3.00 for this example).

Grand Total The Grand Total is shown in green to indicate a Fare Bonus was included.

Dash Update - Uber Offers

Uber Tips Where to see them?

● Uber tips come after the ride is complete; sometimes days apart from when the ride was completed. ● Uber tips are tied to the Trip Number they are associated with; you will notice 2 transactions with the same Trip Number at different times on your payment statements.

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