Driver Success - Chicago

Success Updates

Curb Driver

How to maximize experience?

Driver Cancellations

Jan/Feb: Month over month, we see a 15% driver cancelation rate after accepting trips.

Why is it important?

This creates a bad passenger experience & does not meet industry standard expectations.

Did you know?

There is a ‘Decline’ button on all offers.

Please read all trip details before accepting a trip offer.

Remember:

● Curb does NOT reward offers to the fastest Driver to tap Accept!

● Curb rewards offers to the closest driver.

● Take your time observing with the bid time given.

EARN MORE WITH EHAIL

On average, Curb e-hail passengers tip 23% on trips!

How to maximize experience?

More Opportunities, More Earnings!

Introducing Rider Cancellation Fees

on Curb e-hail trips

Drivers will soon be compensated $3.00 for eligible rider-canceled Curb e-hail trips.

We recognize the pivotal role drivers play in keeping cities moving, and believe it's essential to acknowledge and compensate you for your time when cancellations occur.

Uber Rider Cancellation Fees

Drivers will also be compensated for eligible rider-canceled Uber trips.

Two Curb Features:

Request A Trip

Always check for possible upcoming trips. Note that once taken, you need to honor the trip by re-confirming 30 minutes before and completing the trip. Cancelling a requested trip after accepting may affect your driver score.

Driver-Rider Chat coming soon

In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number.

2

New! Request Trip Feature

Request Trip

What is Request Trip?

See & accept upcoming trips near you from a live dynamic* list.

The Request Trip feature gives drivers access to a continually-updated list of trips near their location right on their DASH tablets.

Request Trip

How to use Request a Trip

1 Navigate to the “Offers Tab” on the Driver App and tap the “Request Trip” button.

How to use Request a Trip

2 You will be able to view a list of available trips near your current location. Each offer contains important information like pickup time, pickup and drop off location.

Request Trip

Confirming Requested Trip

3 To add an upcoming trip to your queue, select the trip then tap “Confirm” to proceed.

Request Trip

Additional Information

Note: You will be notified if the trip has been assigned to you.

In the event that a trip becomes unavailable, you will receive a prompt to explore other available trips after one minute.

Review Details For Upcoming Trips

4 You can view your assigned ride in the “Trips” tab.

Request Trip

Additional Information

Note: Next, in the Trips tab, select “Upcoming”.

Request Trip

Reconfirming Upcoming Trip

5 30 minutes before the pick-up time, a confirmation screen will appear prompting you to re-confirm the trip by tapping “Accept”, similar to the typical e-hail process.

IMPORTANT! Drivers must honor confirmed requested trips. Cancelling on riders creates a poor customer experience and may be subject to review or penalties.

Request Trip Additional Information

Note: You will see the details of the upcoming trip that is assigned to you here.

New! Uber Referred Rides for Chicago Taxis

How to maximize experience?

Uber rides are coming to Chicago!

● Exciting news! Uber rides are coming to Chicago!

● Make sure to submit your DMV license photo and SSN to Curb if you have received a SMS from Curb.

● Drivers will not be penalized for not accepting Uber trips.

● Rides will only be provided to taxi drivers through Curb, through Curb-Uber partnership.

● Participating in Uber Referred rides is OPTIONAL, but we suggest it as it has helped increase driver earnings.

Uber Offers Screen

After accepting, e-hail flow is same as ehail flow you are used too already with Curb.

Pickup

The map now shows time (min) and distance (mi) to the requested pickup location, indicated with a green dot.

When you get an e-hail, this screen will pop-up in your tablet.

Drop-off

The map also shows the estimated time and distance for the offered trip.

The purple dot shows the requested drop-off location.

Trip Requestor

Uber trips are identified by the UBER label in the offer card.

Uber Tips - Where to see them?

Thursday, February 29, 2024

● Uber tips come after the ride is complete; sometimes days apart from when the ride was completed.

● Uber tips are tied to the Trip Number they are associated with; you will notice 2 transactions with the same Trip Number at different times on your payment statements.