Student Success: Student Handbook

STUDENT HANDBOOK A Guide to Resources, Policies, and Your Path to Success

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

Table of Contents A Note from the Office of Student Success Section 1: About the CUNY School of Professional Studies Mission and Vision The Online Learning Environment About This Handbook

Section 2: Getting Started Enrollment and Registration ePermit: Cross-Registration at Other CUNY Colleges Academic Calendar Brightspace: Getting Started and Getting Help EAB Navigate

Section 3: Support Services and Resources Academic Advising Office of the Bursar Office of the Registrar Office of Financial Aid Credit for Prior Learning LinkedIn Learning How to Access Your Free Account Library Services Getting Help with Library Services Tutoring Career Services Student Counseling Services Student Disability Services CUNY LEADS Veterans and Military-Connected Students Immigrant and Undocumented Student Support Student Belonging, Equity, and Support

Section 4: Student Life & Engagement Student Clubs and Organizations CUNY SPS Student Association Student Life and Engagement

Section 5: Tuition, Financial Aid, and Billing Tuition, Billing, and Financial Aid Policies Refund Policy Types of Financial Aid FAFSA and TAP Rights and Responsibilities of Financial Aid Recipients

Satisfactory Academic Progress Return of Federal Financial Aid upon Withdrawal

Section 6: Student Rights and Responsibilities Your Rights as a CUNY Student Privacy of Educational Records (FERPA) Conditions of Enrollment University Email and Official Communication

Section 7: Academic Integrity and Use of Technology CUNY Academic Integrity Policy Academic Integrity Process

Section 8: Digital Civility and Professionalism Why These Guidelines Exist General Expectations Best Practices for Communication Prohibited Conduct Rights and Responsibilities Acceptable Use Policy Disruptions of the Academic Environment

Section 9: Student Conduct The Student Conduct Framework Prohibited Conduct Reporting a Concern Title IX and Sex-Based Misconduct Non-Discrimination and Equal Opportunity

Section 10: Academic Policies & Your Record Grading Policy Course Repeat Policy Satisfactory Academic Progress Undergraduate Academic Probation and Dismissal Grade Appeals Religious Observances Withdrawal, Enrollment Pause, and Readmission Applying for Graduation Academic Records and Transcripts

Section 11: CUNY-Wide Resources for All Students CUNY-Wide Support Services CUNY Student Discounts and Deals CUNY-Wide Student Conferences Not Sure How to Resolve an Issue?

A Note from the Office of Student Success Welcome to the CUNY School of Professional Studies (CUNY SPS). Whether you are just beginning your academic journey or continuing toward a long-held goal, this handbook is designed to be a practical companion, one you return to throughout your time here.

CUNY SPS is built around you: the working adult, the career changer, the lifelong learner. Our programs are delivered fully online, and our support services are designed with your busy life in mind.

This handbook is published by the Office of Student Success and reflects our commitment to transparency, making sure you know what resources are available, what is expected of you, and where to turn when you have questions. The policies referenced here align with The City University of New York (CUNY) and CUNY SPS guidelines.

The information in this handbook is a supplement to the Course Catalog, which contains the most comprehensive and current academic policies. When in doubt, consult the Catalog or reach out to your advisor. You can find the Course Catalog at the following link: sps.catalog.cuny.edu/ You are the author of your own success, and we are here to provide the support and resources you need along the way.

Section 1: About the CUNY School of Professional Studies MISSION AND VISION Mission The CUNY School of Professional Studies provides online, classroom-based and customized programs of study that are responsive to the needs of our students and our city, focusing on fields as well as forms of teaching, learning, and scholarship that highlight innovation, personal and social progress, and opportunities for careers and service.

Vision The CUNY School of Professional Studies, grounded in CUNY’s tradition of access and academic excellence, is dedicated to being the University’s premier school for adult learners. Adapting to the needs of our students across a growing range of fields and sectors, we expand CUNY’s ability to address the demands of evolving workplaces and disciplines. With core values of responsiveness and quality, and as the University’s leader in online learning, we will continue to introduce new opportunities that expand the possibility and promise of public education, and position our students to grow personally, excel in the workplace, and enrich their communities.

THE ONLINE LEARNING ENVIRONMENT CUNY SPS programs are delivered fully online, providing the flexibility adult learners need to balance education with professional and personal commitments. Online learning at CUNY SPS is not a lesser alternative to in-person study; it is the intentional format of a school built from the ground up for working adults.

Students engage with coursework through the University’s learning management system. All students are expected to have consistent access to a reliable internet connection and a device capable of supporting coursework requirements.

ABOUT THIS HANDBOOK This handbook applies to all students enrolled at CUNY SPS. It is a practical reference for policies, procedures, and resources,

SPS a starting point, not a complete record. Students are responsible for staying informed of all applicable CUNY and CUNY SPS policies as published in the College Catalog, the CUNY SPS website, and official communications.

The policies and procedures in this handbook are subject to change. When policies conflict, the College Catalog governs.

Students are responsible for reading, understanding, and complying with all applicable policies; unfamiliarity with a policy is not a valid basis for exception.

Questions about policy may be directed to: StudentSuccess@sps.cuny.edu

Section 2: Getting Started ENROLLMENT AND REGISTRATION Completing Registration Each Term Students must complete course registration each term through CUNYfirst to be recognized as enrolled and active. Failing to attend courses does not remove financial obligations already incurred. In other words, if you register and then decide not to attend, you must formally withdraw from all courses before applicable deadlines to avoid charges.

CUNYfirst: Managing Your Academic Record CUNYfirst is CUNY’s student information system. Students use CUNYfirst to register for courses, view class schedules, check grades, make payments, and update personal information. Students are responsible for keeping all contact information, including mailing address, phone number, and email current in CUNYfirst. home.cunyfirst.cuny.edu/

EPERMIT: CROSS-REGISTRATION AT OTHER CUNY COLLEGES ePermit is the CUNY system that allows students to register for a course at another CUNY college when that course is not offered, or not available, at CUNY SPS in each term. This allows students to keep progressing toward their degree using courses offered across the CUNY system. Students should seek guidance from their academic advisor about exploring their ePermit options. Students can find course options via CUNY Global Search at the following link: globalsearch.cuny.edu/CFGlobalSearchTool/search.jsp

ACADEMIC CALENDAR The CUNY SPS Academic Calendar governs all key dates including the start and end of terms, registration periods, add/drop deadlines, withdrawal deadlines, and holidays. Students are responsible for consulting the current academic calendar at sps.cuny.edu/academics/academic-calendar and planning accordingly.

BRIGHTSPACE: GETTING STARTED AND GETTING HELP Brightspace is the CUNY-wide learning management system that CUNY SPS has used since 2024. All coursework, assignments, discussions, and assignment grades are managed through Brightspace.

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

Logging In • Go to cuny.edu/cuny-login and select Brightspace • Log in using your CUNYfirst credentials Learning the Platform New students are automatically enrolled in a New Student Orientation course inside Brightspace. Returning students are enrolled in Getting Started in Brightspace for CUNY SPS students. Both courses cover course navigation, staying organized, communicating with peers and instructors, completing assignments and quizzes, participating in discussions, accessibility features, and how to get help.

Managing Notifications Brightspace allows students to customize how and when they receive notifications about grades, announcements, due dates, and discussion activity. Students can manage these settings from their account notification preferences inside Brightspace, choosing email, text, or in-platform alerts.

Getting Help If you experience a technical issue or have an accessibility concern while using Brightspace, support is available.

• Brightspace for Students overview: • sps.cuny.edu/about/directory/office-information-technology/brightspace-students

EAB NAVIGATE EAB Navigate is the student success platform CUNY SPS uses to help students stay connected with their academic advisor and on track toward graduation. Through Navigate, students can schedule advising appointment and receive alerts about important academic milestones. Students are encouraged to check EAB Navigate regularly throughout the term.

How do I access CUNY SPS Navigate?

• You can search for “Navigate Student” on the App Store or Google Play Store.

• Once in the app, search CUNY School of Professional Studies.

• Log in with your CUNYfirst credentials.

• If you would like to use the desktop version instead of downloading the app, visit our Navigate website.

Start of Semester Checklist Use this checklist at the start of each semester to help set yourself up for a strong term: • Check your university email regularly for important updates from your instructors and the University.

• Register for classes early to have the best chance of getting the courses and sections you need.

• Log into each of your courses during the first week of classes so that you are not dropped for non-attendance.

• Meet with your academic advisor to review your plan for the semester.

• Activate your accommodations through Student Disability Services if you need them.

• Make sure you understand your financial aid award or billing plan for the semester.

• Review your degree audit to understand your degree requirements and track your progress toward graduation.

SPS Section 3: Support Services and Resources CUNY SPS is committed to your academic, professional, and personal success. The following services are available to support you. Because CUNY SPS is a fully online institution, these services are accessible remotely so that flexibility is built in from the start.

ACADEMIC ADVISING Academic advisors help students understand degree requirements, plan their schedule, navigate academic policies, and stay on track toward graduation. Students are encouraged to connect with their advisor at the start of each term and whenever considering program or course load changes.

Your academic advisor is a key partner in your CUNY SPS experience. Advisors help students: • Understand degree requirements and how courses map to program completion • Build a course plan that fits both academic requirements and personal schedule • Interpret DegreeWorks and resolve any discrepancies in the degree audit • Navigate academic policies, including registration, withdrawal, and probation processes • Connect with other campus resources when a need arises outside the advisor’s own scope Advising is a partnership. The more proactively a student communicates with their advisor about challenges, schedule changes, or shifting goals, the more effectively the advisor can help keep that student on track. Students are strongly encouraged to meet with their advisor at least once per term, even when things are going smoothly.

Undergraduate advisement: sps.cuny.edu/student-success/academic-advisement/connect-with-an-undergraduate-advisor Graduate advisement: sps.cuny.edu/student-success/academic-advisement/graduate-advising

OFFICE OF THE BURSAR The Office of the Bursar manages tuition and fee billing, payments, refunds, and payment plans. The Bursar can help students understand their account balance, set up a payment plan, request a refund, or resolve a hold on their account related to an outstanding balance.

Contact the Office of the Bursar: bursar@sps.cuny.edu | Phone: (646) 664-8640

OFFICE OF THE REGISTRAR The Office of the Registrar maintains official student academic records. The Registrar can help students with course registration issues, enrollment verifications, transcript requests, name or address changes on official records, grade change and readmission petitions, and questions about degree audits.

Contact the Office of the Registrar: registrar@sps.cuny.edu | (646) 664-8514 Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

OFFICE OF FINANCIAL AID The Office of Financial Aid helps students understand and apply for federal, state, and institutional financial aid, including grants, loans, scholarships, and work-study. The Financial Aid office can help students complete the FAFSA and TAP, understand their aid award, resolve verification requests, and understand how enrollment changes may affect their aid eligibility.

Contact the Office of Financial Aid: financialaid@sps.cuny.edu | Phone: (646) 664-8720

CREDIT FOR PRIOR LEARNING Credit for Prior Learning (CPL) allows students to earn college credit for knowledge and skills gained outside the traditional classroom — through work experience, military training, professional certifications, or independent study. CPL is not limited to the start of a student’s program; students may pursue CPL opportunities at any point during their time at CUNY SPS. CUNY SPS offers several CPL pathways, including Prior Learning Assessment (PLA) through portfolio evaluation, and credit for non-collegiate learning such as licenses, certifications, and training programs evaluated by the American Council on Education (ACE) or the National College Credit Recommendation Service (NCCRS).

Bachelor’s degree candidates may transfer up to 105 academic credits from regionally accredited institutions, approved CPL exams and credentials, portfolio assessment, and ACE-evaluated military training. To earn a bachelor’s degree at CUNY SPS, students must complete at least 15 academic credits at CUNY SPS while matriculated.

CPL policy states that students seeking to use CPL toward graduation must ensure proof of completion (official score report, transcript, certificate, or passing portfolio) is submitted by the graduation application deadline.

Email: pla@sps.cuny.edu (general CPL inquiries) or TransferCPL@sps.cuny.edu (submitting completed credentials) Full information: sps.cuny.edu/academics/credit-prior-learning

LINKEDIN LEARNING CUNY students have access to LinkedIn Learning, an online library of video courses covering business, technology, and creative skills. LinkedIn Learning can be used to build skills that complement coursework or strengthen a resume and professional profile.

HOW TO ACCESS YOUR FREE ACCOUNT You can activate and access your LinkedIn Learning account via the LinkedIn Learning Website at linkedin.com/learning or their dedicated iOS and Android mobile apps.

Sign in via Single Sign-On: Go to the LinkedIn Learning Website and click “Sign in.”

Enter CUNY Login Username: Type your CUNYfirst username formatted as FirstName.LastName##@login.cuny.edu (where ## represents the last two digits of your EMPLID).

Zero Textbook Cost Courses Zero Textbook Cost (ZTC) courses use free, openly licensed, or library-provided course materials instead of a purchased

SPS textbook, helping reduce the overall cost of a degree. CUNY SPS offers a number of ZTC course sections each term for General Education courses and 12 Z-Degrees that can be completed without ever purchasing a textbook.

Full information on the ZTC initiative: sps.cuny.edu/academics/zero-textbook-cost-courses

LIBRARY SERVICES CUNY SPS students have access to the Newman Library at Baruch College, located at 151 East 25th Street, New York, NY 10010. Online access to library databases and resources is available no later than the first day of each semester.

The following services are available with your CUNYfirst login: • Remote database access • OneSearch, the library’s discovery search tool To physically enter the Newman Library at Baruch College, present your CUNY SPS ID card with a valid library barcode on the back.

On-site visits to the Newman Library also require a separate set of CUNY SPS credentials (different from your CUNYfirst login). These are used only for logging into physical desktop computers and scanners at the library, and for purchasing on-site printing.

CUNY SPS sends these on-site login credentials directly to your CUNY email at the start of the semester, in a message with a subject line similar to “Information Access Baruch Library Databases and Resources.” Check your CUNY email for this message when you are ready to visit the library in person. If you cannot locate it or need it resent, contact the CUNY SPS Help Desk using the information below.

For additional information about services for CUNY SPS students visit the Newman Library website: guides.newman.baruch.cuny.edu/SPS/

GETTING HELP WITH LIBRARY SERVICES • For questions about library services, databases, or resources at the Newman Library: contact Joseph Hartnett, Information Services Librarian, at joseph.hartnett@baruch.cuny.edu.

• For help with your CUNY SPS account or on-site login credentials: contact the CUNY SPS Help Desk at helpdesk@sps.cuny.edu | (646) 664-8592. Help Desk hours are Monday through Friday, 8:00 a.m. to 7:00 p.m.

For general assistance outside of these hours, contact (844) 536-0050.

TUTORING CUNY SPS offers all students a variety of online tutoring services free of charge through two main resources: the CUNY SPS Writing Consultants and Quantitative Reasoning Consultants, and Tutor.com.

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

Writing Consultants and Quantitative Reasoning Consultants The Writing Consultants and Quantitative Reasoning (QR) Consultants are available during the fall and spring semesters.

During summer and winter sessions, when the consultants are not available, students may use Tutor.com’s live writing support or essay drop-off service instead.

• Tutors are a mix of graduate students, undergraduate students, and paid professionals. They will not edit or correct your work for you but will make suggestions for improvements to structure and content and help you identify and correct errors, at any stage of writing from brainstorming to proofreading. In Spring 2024, the SPS writing center earned a Center Acknowledgement and Recognition of Excellence (C.A.R.E.) Certification from the Southeastern Writing Centers Association.

• Quantitative Reasoning Consultants can help with a range of math-related topics, from basic arithmetic through complex statistical models, including algebra, geometry, business math, statistics up to the master’s level, economics, and trigonometry. They can also help students use mathematical software commonly required in CUNY SPS coursework, such as Excel, SPSS, STATA, and Tableau.

The consultants can meet with students in a live online conference (video, audio, or whiteboard) or provide asynchronous written feedback. To make an appointment, use the online scheduler at cuny.mywconline.com.

Tutor.com CUNY SPS contracts with Tutor.com to provide one-on-one tutoring for CUNY SPS courses via audio, text chat, or whiteboard conference, 24/7, in 217 subjects, including writing support for English language learners. Spanish-language tutoring is also available in 18 subjects covering basic math, sciences, social sciences, and writing.

Beyond academic subjects, Tutor.com also offers help with Microsoft Excel and PowerPoint, career services support (resume writing and interview help, available in English or Spanish), and Life Skills and Study Skills tutoring in English and Spanish.

Diagnostic quizzes are available in some subjects to help identify knowledge gaps.

Subject areas available through Tutor.com include Business, Career Services, Communications, Computer Science and Programming, English and English Language Learning, Foreign Languages, Math, Microsoft Office applications, Nursing and Healthcare, Science, Social Sciences and Humanities, Student Success (Life Skills and Study Skills), and Writing.

It is possible to schedule a tutoring session with Tutor.com in advance, but on-demand tutoring (using “Connect with a tutor now”) is recommended, since requesting an appointment does not guarantee a tutor will be available at that time. Appointment confirmations will be sent to your email after your request is submitted. Please monitor your email for confirmation and follow-up information.

To access Tutor.com, click “Tutoring” in your Brightspace course navigation menu, then select “tutor.com” from the dropdown menu. Contact tutors@sps.cuny.edu with questions about tutoring.

CAREER SERVICES The Career Services team supports students in exploring career pathways, building professional skills, and connecting with employment and internship opportunities. Services include career coaching and advising, resume and cover letter review, interview preparation, job and internship search support, and networking opportunities.

For information and to schedule an appointment: sps.cuny.edu/student-services/career-services CareerLink Student/Alumni Sign In: https://sps.cuny.edu/student-success/career-services

SPS STUDENT COUNSELING SERVICES Free and confidential mental health and personal counseling support is available to actively enrolled CUNY SPS students.

Counseling services can help students navigate stress, anxiety, personal challenges, and other concerns that may affect academic performance and overall wellbeing. Counselors are trained mental health professionals who can address personal and school-related concerns. These services are not just for crisis; students are encouraged to seek support early.

For information: sps.cuny.edu/student-services/student-counseling-services If you are experiencing a mental health crisis, contact emergency services (call 911) or the 988 Suicide and Crisis Lifeline (call or text 988) immediately.

STUDENT DISABILITY SERVICES CUNY SPS is committed to equal access for all students. Students with documented disabilities may be eligible for academic accommodations. To request accommodations, students should contact Student Disability Services and submit appropriate documentation.

For information and the accommodation request process: sps.cuny.edu/student-services/disability-services

CUNY LEADS CUNY LEADS (Linking Employment, Academics, and Disability Services) is a free, CUNY-wide program that helps students with disabilities make realistic academic and career choices and build the skills needed for successful career outcomes. CUNY LEADS is available at no cost to eligible students on every CUNY campus, including CUNY SPS. Students may inquire about CUNY LEADS eligibility and enrollment through the Office of Student Disability Services.

Full information: sps.cuny.edu/student-services/disability-services/cuny-leads

VETERANS AND MILITARY-CONNECTED STUDENTS CUNY SPS welcomes veterans, active-duty service members, and military family members. Dedicated support is available to help military-connected students navigate VA educational benefits and the academic environment.

Veterans Affairs Pending Payment Policy In accordance with Title 38 US Code 3679 subsection (e), CUNY SPS will not prevent or delay enrollment, assess late fees, require alternative funding, or deny access to institutional resources for students using VA Post 9/11 G.I. Bill (Ch. 33) or Vocational Rehabilitation and Employment (Ch. 31) benefits while payment from the VA is pending.

To qualify for this provision, students may be required to: produce the Certificate of Eligibility by the first day of class, provide written request to be certified, and provide additional information needed to certify enrollment.

Submit VA educational benefit inquiries to: veterans@sps.cuny.edu For military and veteran student services: sps.cuny.edu/student-services/military-veteran GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA).

More information: benefits.va.gov/gibill/ Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

IMMIGRANT AND UNDOCUMENTED STUDENT SUPPORT CUNY SPS is committed to supporting immigrant and undocumented students throughout their academic journey. Resources are available to help students navigate legal, financial, academic, and personal challenges connected to immigration status.

Support available to CUNY SPS students includes: • CUNY Immigrant Student Success Program- a CUNY-wide initiative offering support for immigrant students navigating academic, financial, and career challenges • CUNY Citizenship Now!- free, confidential immigration legal consultations for students and their families • CUNY SPS Career Services- career counseling, resume review, interview preparation, and job search support, available to all students regardless of immigration status • CUNY SPS Student Counseling Services- confidential emotional and mental health support Full toolkit: sps.cuny.edu/student-services/student-life/immigrantundocumented-student-resource-toolkit

STUDENT BELONGING, EQUITY, AND SUPPORT Belonging and Community CUNY SPS supports an inclusive and respectful community through programs, events, and ongoing initiatives, including: • Programming led by the Committee on Institutional Equity and Diversity (CIED): sps.cuny.edu/about/committeeinstitutional-equity-and-diversity • Campus conversations and educational events • Identity-affirming and cultural programming • Opportunities to build dialogue skills and engage across differences through CUNY’s Constructive Dialogue Initiative: cuny.edu/about/administration/offices/transformation/constructive-dialogue-institute/ • Ongoing efforts informed by student feedback and campus climate insights Get Help or Report a Concern If something doesn’t feel right, support is available. Students can report or seek help for: • Discrimination or harassment • Sexual misconduct or Title IX concerns • Bias-related or hate incidents • Accessibility or accommodation issues When you reach out, trained staff will listen, explain your options, and help you decide what steps to take.

• Report a Concern at CUNY SPS: cuny.guardianconduct.com/incident-reporting CUNY-wide Discrimination, Harassment, and Retaliation Reporting: cuny.edu/about/administration/offices/strategy-policyimplementation/discrimination-harassment-retaliation-reporting-processing-system/

SPS Section 4: Student Life & Engagement STUDENT CLUBS AND ORGANIZATIONS CUNY SPS offers students the opportunity to participate in a wide range of student-led clubs and organizations that develop leadership skills, expand professional networks, and provide engagement with faculty, staff, and fellow students.

Clubs at CUNY SPS span academic interest areas, identity-based communities, and shared hobbies. Recent examples include: the Psychology Club, Pride Club, Black Student Union, Health Information Management Club, Film Club, and Disability and Access Coalition, among many others.

Students who do not find a club that matches their interests are encouraged to propose a new one. New clubs and organizations require an approved faculty or staff advisor to receive funding, must keep minutes of regularly scheduled meetings, and are required to elect co-chairs who represent the group and report on its activities.

• Browse current clubs and organizations: sps.cuny.edu/student-services/student-life/student-clubs-andorganizations • Club and Organization Toolkit (for starting a new club): sps.cuny.edu/student-services/student-life/studentclubs-and-organizations/club-and-organization-toolkit • Follow CUNY SPS Student Life on Instagram: instagram.com/cunyspsstudentlife

CUNY SPS STUDENT ASSOCIATION The CUNY SPS Student Association is the elected representative body of currently enrolled degree and for-creditcertificate students. The Student Association provides a forum for students to discuss school-related issues, advocate for student interests, and work closely with deans and administrators to develop programming to enhance student life.

SPS students who wish to raise an agenda item are asked to email the Student Association at least 10 days prior to the next scheduled meeting.

Full information: sps.cuny.edu/student-services/student-life/student-association

STUDENT LIFE AND ENGAGEMENT The Office of Student Life provides students with accessible co-curricular and academic enrichment opportunities to develop academic goals, leadership skills, and community engagement beyond the classroom. Students who participate in co-curricular programming reach their academic, personal, and professional goals at a faster rate, while also building networks across the school community.

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

Active student participation strengthens the CUNY SPS community and provides opportunities for leadership, connection, and engagement. Here are the various ways you can get involved: Leadership and Professional Development Participate in leadership workshops, conferences, training sessions, the National Society of Leadership and Success, and other CUNY-wide programs. Each student can also apply for the Professional Development Grant, which provides up to $250 per academic year for approved professional development or career advancement activities. sps.cuny.edu/student-success/student-life/professional-development-grant Peer Support Sign up for the Urban Male Scholars peer-to-peer mentoring program for guidance and support navigating your academic journey.

Volunteerism and Service Make a difference in our community through the Change Warriors Program by participating in group volunteer opportunities.

The Kiosk Contribute to the School’s student-run news site by submitting a news article, podcast, photo, graphic design, or narrative story.

Laptop Loaner Program Eligible enrolled students may borrow a Dell laptop for up to 30 days in an emergency when temporary technology support is needed.

Start Here Students are encouraged to attend events, explore clubs, try something new, and connect with the Student Life team to find opportunities that match their interests and goals. Contact studentlife@sps.cuny.edu to start your co-curricular program today.

For student life resources, events, and programs: sps.cuny.edu/student-services/student-life

Section 5: Tuition, Financial Aid, and Billing TUITION, BILLING, AND FINANCIAL AID POLICIES Students are responsible for all tuition and fee obligations associated with their enrollment at CUNY SPS. Students should review their accounts regularly through CUNYfirst and are expected to be aware of applicable payment deadlines. Failure to satisfy these obligations may result in holds that prevent registration and access to other College services. Tuition and fee rates are established by the Board of Trustees of the City University of New York and are subject to change without prior notice.

For current tuition and fee schedules, visit: sps.cuny.edu/financial-aid-and-tuition/tuition-and-fees For payment plan options, students can contact the Bursar’s Office.

Contact the Office of the Bursar: bursar@sps.cuny.edu | Phone: (646) 664-8640

SPS REFUND POLICY Tuition liability is determined by the official date a student drops or withdraws from a course. Students who cease attending a course without officially withdrawing remain financially responsible for all tuition and fees associated with the course.

Students are entitled to a full refund of tuition and applicable fees if a course is cancelled by CUNY SPS or if the student’s registration is cancelled by CUNY SPS. Tuition refunds are prorated according to the following schedule (fall and spring semesters): • Drop before the official starting day of the semester- 100% refund • Drop within 7 calendar days of the official starting day- 75% refund • Drop within 8 and 14 calendar days of the official starting day- 50% refund • Drop within 15 and 21 calendar days of the official starting day- 25% refund • Withdrawal after the 21st calendar day of the official starting day- no refund Note there is no proration of student fees for drops occurring on or after the official term start date. For courses meeting for less than 15 weeks, the refund schedule will be published on the CUNY SPS website. Refunds are made in the form of the initial payment.

This schedule does not apply to withdrawals due to military service, Peace Corps, or other national service. In such cases, contact the Office of the Bursar: bursar@sps.cuny.ed | Phone: (646) 664-8640.

TYPES OF FINANCIAL AID Financial aid helps students meet educational costs including tuition, fees, books, supplies, and living expenses. Aid is available from federal, state, and institutional sources in the form of grants, scholarships, and loans. Eligibility for federal, state, and institutional financial aid programs varies based on degree level, enrollment status, citizenship status, academic progress, and other program-specific requirements.

Contact the Office of Financial Aid: financialaid@sps.cuny.edu | Phone: (646) 664-8720

FAFSA AND TAP Students seeking federal and New York State financial aid must complete the appropriate applications each academic year: • Free Application for Federal Student Aid (FAFSA): Required for federal grants, work-study, and loans. Submit annually at studentaid.gov. Our federal school code is 004765.

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• Verification documentation may be required. Failure to submit requested documentation may delay or cancel aid.

• New York State Tuition Assistance Program (TAP): Required for New York State grant funding. Apply through the HESC website, https://www.tap.hesc.ny.gov/totw/ . The TAP application is linked from the FAFSA submission process. Our school code is 1420. Students must be a New York State resident to qualify for TAP. Grants Grants are aid that do not need to be repaid, typically awarded based on financial need. Federal grants require submission of the FAFSA each academic year. New York State grants (including TAP) require a separate application. Note that graduate students, certificate students, and students pursuing a second bachelor’s degree are not eligible for Pell, TAP, and SEOG grants.

Loans Loans are borrowed funds that must be repaid with interest. Federal student loans offer more favorable terms than private loans. Students are encouraged to exhaust grant and scholarship options before borrowing. The Office of Financial Aid can help students understand loan obligations.

Scholarships Scholarships are merit-based or need-based awards that do not require repayment. For CUNY SPS-specific scholarship opportunities, visit: sps.cuny.edu/financial-aid-and-tuition/scholarships Short-term Assistance For short-term non-tuition emergency financial assistance, visit: sps.cuny.edu/financial-aid-and-tuition/scholarships Contact the Office of Scholarships: scholarships@sps.cuny.edu | Phone: (646) 664-8535

RIGHTS AND RESPONSIBILITIES OF FINANCIAL AID RECIPIENTS You Have the Responsibility To: • Keep all contact information current in your CUNYfirst account.

• Complete financial aid applications accurately; providing false information is a violation of law.

• Be aware of and meet all application deadlines.

• Respond promptly to requests for additional documentation through email or CUNYfirst.

• Read and keep copies of all forms you sign.

• Notify the Financial Aid Office if your financial situation changes.

• Notify the Financial Aid Office of any financial assistance not listed on your award notice.

• Comply with all terms and conditions associated with your financial aid awards.

• Begin attendance in your courses; financial aid is awarded with the expectation of full participation.

• Continue to make satisfactory academic progress according to federal and state standards.

SPS As a Financial Aid Recipient, You Have the Right To: • Know what financial aid programs are available, including all federal, state, and CUNY SPS programs.

• Know the deadlines for each available financial aid program.

• Know how your financial aid eligibility and need are determined.

• Know the costs for tuition and fees, books, and supplies.

• Know how financial aid is awarded and the basis for those decisions.

• Know how and when financial aid is disbursed.

• Request a review of your financial situation if your circumstances change.

• Confidentiality of your personal financial information, subject to legal requirements.

• Know how CUNY SPS determines satisfactory academic progress and what happens if you do not meet it.

• Know the school’s refund policy if you withdraw after the semester begins.

• Know what effect withdrawals will have on your financial aid eligibility.

SATISFACTORY ACADEMIC PROGRESS Federal and state regulations require students receiving financial aid to make satisfactory academic progress toward completion of their degree. For more information, visit: sps.cuny.edu/financial-aid-and-tuition/financial-aid/ maintaining-eligibility

RETURN OF FEDERAL FINANCIAL AID UPON WITHDRAWAL Students who withdraw from all courses before completing more than 60% of a semester may be required to repay a portion of their federal financial aid. This can result in a balance owed to CUNY SPS and can negatively impact your aid eligibility for future semesters.

Students considering withdrawing from courses should consult the Office of Financial Aid before making any decisions.

The full policy is available at: sps.cuny.edu/about/policies/academic-and-student-policies/return-federal-financial-aid-upon-withdrawal

Section 6: Student Rights and Responsibilities YOUR RIGHTS AS A CUNY STUDENT As a student at the CUNY School of Professional Studies, you have the right to: • Learn in an environment free from discrimination and harassment • Be treated with respect by faculty, staff, and fellow students • Access accommodations and support services • Report concerns safely and without fear of retaliation Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

• Redress grievances through established processes • A fair and equitable process in any conduct or academic integrity matter • Privacy of your educational records as provided by FERPA These rights are protected by CUNY policies and federal and state law. They are accompanied by responsibilities: students are expected to engage honestly, treat others with respect, and conduct themselves in ways that uphold the academic and professional values of the CUNY community.

For full information on your rights and how to access support: sps.cuny.edu/student-services/student-belonging-equity-support

PRIVACY OF EDUCATIONAL RECORDS (FERPA) The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student educational records at institutions receiving U.S. Department of Education funding. Under FERPA, students have the right to: • Inspect and review their educational records • Request amendment of records believed to be inaccurate or misleading • Provide written consent before the University discloses personally identifiable information from their records (with limited exceptions) • File a complaint with the U.S. Department of Education for alleged FERPA violations CUNY SPS will not release a student’s educational records without written consent except in circumstances permitted by FERPA, such as in response to a lawfully issued subpoena, to school officials with a legitimate educational interest, or to parents of dependent students as defined for federal tax purposes.

Directory information, including name, enrollment status, and program of study, may be released unless a student files a restriction request with the Registrar.

The full CUNY SPS FERPA policy is available at: sps.cuny.edu/about/policies/academic-and-student-policies/family-educational-rights-and-privacy-act

CONDITIONS OF ENROLLMENT Enrollment at CUNY SPS requires students to meet and maintain the following conditions throughout their academic career: • Provide accurate and complete information on all University documents • Keep personal information current in CUNYfirst at all times • Use the assigned University email for all official communication • Complete registration each term to maintain active enrollment status • Meet all financial obligations to the University • Comply with the Student Code of Conduct and all applicable University policies

SPS UNIVERSITY EMAIL AND OFFICIAL COMMUNICATION Students are assigned a CUNY SPS email account upon enrollment. This is the primary channel through which the University communicates official information, including registration updates, financial aid notices, academic alerts, and policy communications.

Students are expected to check their University email regularly and use it for all official correspondence with faculty, staff, and offices. Students are responsible for monitoring this account regularly and for complying with all information, deadlines, and requirements communicated through it.

Section 7: Academic Integrity and Use of Technology CUNY ACADEMIC INTEGRITY POLICY Academic misconduct is prohibited at The City University of New York. Penalties for academic dishonesty include academic sanctions, such as failing or otherwise reduced grades, and/or disciplinary sanctions, including suspension or expulsion. (CUNY Board of Trustees Policy on Academic Integrity, adopted June 27, 2011, amended June 27, 2022.)

Academic integrity is at the core of a college education. When students violate the academic integrity policy, they commit an act of academic theft that can harm themselves, their classmates, their instructors, and the broader community.

Academic dishonesty confers an unfair advantage over others, undermines educational equity, and places the student’s academic standing and prospects in jeopardy.

For more information on promoting academic integrity and the processes of handling academic integrity, visit: https://www.cuny.edu/about/administration/offices/legal-affairs/policies-resources/academic-integrity-policy/

ACADEMIC INTEGRITY PROCESS When an instructor identifies a potential academic integrity violation, they review the facts with the student whenever feasible. If a violation is determined to be sufficient to affect the course grade, the instructor files a Faculty Report of Suspected Academic Dishonesty Form with the Academic Integrity Officer and copies the department or academic director. Violations may be resolved informally with an academic sanction only and sent to the Academic Integrity Officer (AIO) to track, informally/formally through a review/investigation by AIO, or formally through a committee hearing.

The Academic Integrity Officer shall determine whether to seek a disciplinary sanction in addition to an academic sanction. In making this determination, the Academic Integrity Officer shall consult with the faculty member who initiated the case and may consult with student affairs and/or academic affairs administrators as needed. Prior violations, including violations at other CUNY colleges, are considered.

Students have the right to contest a finding through a fact-finding process conducted by an Academic Integrity Committee or the Faculty-Student Disciplinary Committee. If a student is found not responsible, all materials related to that incident are removed and destroyed.

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

Section 8: Digital Civility and Professionalism The CUNY School of Professional Studies expects all students to communicate with civility and professionalism across every platform used for coursework and University business. These guidelines apply equally to discussion boards, email, video conferencing, phone communication, and any course-based messaging or social media group. The platform does not change the expectation.

WHY THESE GUIDELINES EXIST In an online program, instructors, advisors, and classmates come to know a student primarily through written communication, spoken interaction on calls, and conduct during video sessions. Without the visual and social cues present in a physical classroom, how a student communicates online often serves as the primary basis on which character, seriousness, and preparation are judged. Maintaining a consistent standard of civility across all platforms is therefore essential to a student’s academic reputation and to the functioning of the learning community as a whole.

GENERAL EXPECTATIONS Regardless of platform, students are expected to: • Communicate with the same respect and professionalism they would extend in a face-to-face setting. Before sending any message, ask whether it would be appropriate to say it directly to the recipient.

• Keep communication relevant to its stated purpose, whether that is a discussion topic, a course requirement, or a group project.

• Extend courtesy to instructors, advisors, staff, and classmates, and remain mindful that written or spoken communication may be interpreted differently than intended without the benefit of tone or body language.

• Protect the privacy of classmates by not sharing their contact information, coursework, or personal content without permission.

BEST PRACTICES FOR COMMUNICATION Students are encouraged to apply the following practices when communicating in any academic context: • Respond in a timely manner. Check Brightspace and CUNY email regularly and reply to your instructor and advisor communications within a reasonable timeframe. Allow up to 48 business hours for a response before following up.

• Communicate proactively. Reach out as soon as a challenge, delay, or need for support arises, rather than waiting until a deadline has passed.

• Write clearly and proofread before sending. Complete sentences, proper grammar, and correct spelling reflect preparation and support clear understanding.

• Use a professional format. Include a clear subject line for emails, open with an appropriate greeting, and close with a full name and course or program.

• Consolidate messages. Send one clear, complete message rather than several partial or repeated follow-ups.

• Prepare for live interactions. For video or phone communication, identify oneself at the start of the conversation, join from a quiet setting, and remain attentive and engaged throughout. Per the CUNY Camera Use Guidance for Online and Hybrid Courses, your professor may require you to turn on your camera during a synchronous class period.

SPS • Consider tone before sending. Written communication can be easily misread. Reviewing a message for tone, as well as content, before sending helps prevent misunderstanding.

PROHIBITED CONDUCT Regardless of platform, the following are not permitted: • Personal attacks, harassment, or derogatory remarks directed at instructors, staff, or classmates.

• Excessive or escalating communication, including repeated messages, calls, or follow-ups sent in place of allowing a reasonable response time.

• Initiating, contributing to, or escalating a hostile exchange. If a hostile exchange occurs, students are expected to disengage and report the matter to their instructor, advisor, or the Office of Student Conduct and Community Standards.

• Circumventing academic integrity policies through any communication platform, including sharing exam content or answers.

• Recording or distributing a class session, calls, advisement meetings, conduct hearings, or private communication without the express permission of all participants.

RIGHTS AND RESPONSIBILITIES Students retain the right to free speech. This right is accompanied by a responsibility to exercise it in ways that respect the rights, privacy, and well-being of others in the University community, and to comply with University conduct policies on any platform used for coursework, official or not.

ACCEPTABLE USE POLICY As a CUNY student, your use of Brightspace, CUNY email, and every other CUNY-provided digital platform is governed by the CUNY Policy on Acceptable Use of Digital Assets and Resources. This policy covers appropriate use of University technology, protection of your account and password, respect for copyright and intellectual property, and prohibitions on harassment, threats, and unauthorized access to University systems.

Violating this policy may result in loss of access to CUNY systems and referral for disciplinary action. Full policy: cuny.edu/about/administration/offices/cis/technology-services/microsoft-office-365-for-education/cuny-policy-ondigital-assets-and-resources-use/

DISRUPTIONS OF THE ACADEMIC ENVIRONMENT Just as a student would not be permitted to disrupt an in-person classroom, students may not disrupt the online academic environment. Examples of disruptive behavior include repeatedly: • Sending mass irrelevant messages through email or a course chat.

• Repeatedly posting off-topic or duplicate content on a discussion board or in another asynchronous course forum.

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• Flooding a discussion board, chat, or email thread with excessive posts that crowd out other students’ participation.

Disruptive behavior in any online setting, including Brightspace, email, Zoom, phone calls, and course-based messaging platforms, may be addressed through the CUNY School of Professional Studies Student Conduct process. Students with questions about expectations for a specific course or platform should contact their instructor or the Office of Student Conduct and Community Standards. Visit Henderson’s Rules of Public Order and other CUNY policies to learn more. Full policy: sps.cuny.edu/about/policies/office-student-conduct-and-community-standards

Section 9: Student Conduct THE STUDENT CONDUCT FRAMEWORK The CUNY School of Professional Studies expects all students to conduct themselves in ways that reflect the values of the University community — with honesty, respect, and commitment to the educational mission. The rules governing student conduct at CUNY SPS are grounded in the Henderson Rules (Rules and Regulations for the Maintenance of Public Order Pursuant to Article 129A of the New York State Education Law), adopted by the CUNY Board of Trustees, as well as CUNY SPS policies.

These standards apply to all students in all contexts related to CUNY SPS — including online course environments, electronic communications, and any University-sponsored activity.

For information about student’s rights and responsibilities, visit the CUNY SPS Office of Student Conduct and Community Standards: sps.cuny.edu/about/policies/office-student-conduct-and-community-standards

PROHIBITED CONDUCT The following behaviors are prohibited and may subject a student to conduct process . This list is illustrative, not exhaustive: • Academic dishonesty, including plagiarism, using generative AI tools without permission, cheating, and facilitating dishonesty • Harassment, intimidation, or threatening behavior toward any member of the University community • Discriminatory conduct based on any protected characteristic • Disruption of the academic environment or interference with others’ educational experience • Misuse of University technology systems • Possession of weapons • Drug or alcohol use • Submission of fraudulent documents or misrepresentation of identity • Retaliation against individuals who report concerns or participate in investigations • Any conduct that violates local, state, or federal law in a context related to the University

REPORTING A CONCERN Students, faculty, staff, or any member of the external community may report a concern about student conduct through the CUNY SPS Report a Concern process at: sps.cuny.edu/student-services/report-a-concern

SPS TITLE IX AND SEX-BASED MISCONDUCT Every member of the CUNY community deserves the opportunity to learn and work free from sexual harassment, genderbased harassment, and sexual violence. Title IX of the Education Amendments of 1972 prohibits sex-based discrimination in any educational program receiving federal financial assistance.

CUNY’s Policy on Sex-Based Misconduct applies to all students, employees, and visitors. Students who have experienced or witnessed sex-based misconduct are encouraged to report it.

• Full CUNY Policy on Sex-Based Misconduct: cuny.edu/about/administration/offices/strategy-policyimplementation/title-ix/ • Combating Sex-Based Misconduct at CUNY SPS: sps.cuny.edu/about/directory/office-public-safety/title-ix

NON-DISCRIMINATION AND EQUAL OPPORTUNITY Consistent with applicable federal, state, and local laws — including Title VI, Title IX, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act — CUNY SPS affirms its commitment to equal access and equal opportunity.

CUNY SPS does not discriminate on the basis of race, color, creed, ethnicity, national origin, religion, age, sex, gender, gender identity or expression, sexual orientation, pregnancy, disability, marital or parental status, veteran or military status, citizenship, genetic information, or any other legally protected characteristic.

CUNY SPS follows CUNY-wide policies that prohibit discrimination and harassment and promote equal opportunity for all students. These policies help ensure a safe, fair, and respectful learning environment.

For information about Diversity and Compliance at CUNY SPS: sps.cuny.edu/about/equity-diversity-and-inclusion-policy-compliance Full CUNY Equal Opportunity and Non-Discrimination Policy: cuny.edu/about/administration/offices/legal-affairs/ policies-resources/equal-opportunity-and-non-discrimination-policy/ Reporting Discrimination, Harassment, or Bias Students who experience or witness discrimination, harassment, sexual misconduct, bias-related incidents, or retaliation have the right to report and receive support. When a student reaches out, trained staff will listen, explain available options, and help determine the next steps.

• Under Title IX, students are not required to pursue a formal process to receive support.

• Reports of discrimination and harassment that may fall under CUNY’s Equal Opportunity/Non-Discrimination policy may require the college to take action regardless of whether a student wishes to pursue a formal process.

• Reports are reviewed and addressed through CUNY’s established processes to ensure fairness, confidentiality, and appropriate follow-up.

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To report or seek support for discrimination, harassment, sexual misconduct, bias, or accessibility concerns: • CUNY SPS Report a Concern: sps.cuny.edu/student-services/report-a-concern • CUNY-wide Discrimination, Harassment, and Retaliation Reporting: cuny.edu/about/administration/offices/strategypolicy-implementation/discrimination-harassment-retaliation-reporting-processing-system/ • The Center for Inclusivity and Equal Opportunity (CUNY): cuny.edu/about/administration/offices/strategy-policyimplementation/center-for-inclusivity-and-equal-opportunity/

Section 10: Academic Policies & Your Record GRADING POLICY CUNY SPS awards letter grades that reflect assessment by the instructor of key course components. Grading scales differ for undergraduate and graduate students as outlined below.

Undergraduate Grading Scale Letter Grade A AB+ B BC+ C CD F

Range 93–100 90–<93 87–<90 83–<87 80–<83 77–<80 73–<77 70–<73 60–<70 < 60

GPA Points 4.0 3.7 3.3 3.0 2.7 2.3 2.0 1.7 1.0 0.0

Graduate Grading Scale Letter Grade A AB+ B BC+ C F

Range 93–100 90–<93 87–<90 83–<87 80–<83 77–<80 70–<77 < 70

GPA Points 4.0 3.7 3.3 3.0 2.7 2.3 2.0 0.0

Additional Grade Designations The following grades may appear on a CUNY SPS transcript and do not count as earned academic grades: • AUD- Auditor/Listener

SPS • INC- Incomplete: A temporary grade that must be resolved by the deadline assigned by the instructor. If work is not completed, the INC converts to a permanent grade of FIN (an F). Instructors grant INC at student request only if participation requirements have been met and the only outstanding work is a single paper, project, or examination.

• PEN- When a grade is pending during an academic integrity case. Once the academic integrity issue is resolved through the conduct process, the instructor will add a grade.

• W- Withdrawal: Assigned when a student formally withdraws after the Add/Drop period and before the withdrawal deadline. Does not affect GPA. • WA- Administrative Withdrawal: Administratively assigned; does not affect GPA. • WN- Never Attended: Calculated as the equivalent of a W in the GPA. • WU- Unofficial Withdrawal: Assigned when a student established participation but stopped attending before the course’s culminating experience without officially withdrawing. Calculated as the equivalent of a W in the GPA.

COURSE REPEAT POLICY Undergraduate When an undergraduate student earns an F, FIN, or administrative failing grade and subsequently retakes that course and receives a C or better, the initial F will no longer be computed in the cumulative GPA. The F remains on the transcript.

The number of failing credits that can be removed from the GPA calculation is limited to 16 total during the student’s undergraduate enrollment at CUNY. Graduate Students who receive a failing grade (F or an INC that converts to FIN) may repeat the same course at CUNY SPS. If a grade of B or better is earned, the student may petition the Registrar to remove the F from the GPA calculation. The F remains on the transcript. The F-Replacement option may only be used for one graduate course at CUNY SPS and cannot be used for an F resulting from an academic integrity violation.

Course Repeat Limits Students in undergraduate, graduate, and certificate programs may repeat a course within the major a maximum of three times in pursuit of achieving a passing grade in the course.

The full policy resolves as follows: • While enrolled at SPS, students may attempt the same course within the major a maximum of three times.

• After a second attempt, an advisement hold will be placed and the student must meet with the program before registering for a third attempt.

• If a passing grade is not achieved after three attempts, the student must change programs or leave the School.

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• Students may not repeat a course in which an acceptable passing grade has been achieved.

• Students have the right to appeal dismissal from the program or School.

The following grades trigger the repeat count: D-, W, WU, WN, PEN, F, FIN, and FAB. If you received any of these grades, that enrollment counts toward your three attempts.

If you do not pass a course on your second try, a hold will be placed on your account. You will need to meet with your academic advisor or program before you can register for a third attempt.

SATISFACTORY ACADEMIC PROGRESS Undergraduate Undergraduate students are expected to maintain a minimum cumulative GPA of 2.0. A student is considered in good academic standing when all coursework and exams have been completed in accordance with faculty instructions and the cumulative GPA is at least 2.0. When a student accumulates more than one INC grade or falls below a 2.0 GPA, they may be ineligible to continue in the program, may be required to carry a reduced course load, or may need to clear INC grades before registering for additional courses.

Graduate Graduate students must maintain a cumulative GPA of B (3.0) or better each semester and overall to graduate with a master’s degree at CUNY. A graduate student whose overall GPA falls below a B in any semester will be placed on academic probation until the average is raised above a B. Conditions for raising the GPA during probation are determined by the student’s graduate degree program.

In addition to academic consequences, failure to make satisfactory academic progress may affect financial aid eligibility. Visit the financial aid website for details on Satisfactory Academic Progress as it relates to aid: https://sps.cuny.edu/financial-aid-and-tuition/financial-aid/maintaining-eligibility/federal-aid Some CUNY SPS programs have a “C or Better” policy. Please refer to the SPS Catalog at https://sps.catalog.cuny.edu/ programs for program-specific requirements.

UNDERGRADUATE ACADEMIC PROBATION AND DISMISSAL Good Academic Standing Students are expected to maintain a cumulative GPA of 2.0. Students whose cumulative GPA falls below 2.0 will be placed on Academic Probation.

Academic Probation Students are placed on academic probation at the end of the fall or spring semester in which their cumulative GPA falls below 2.0. While on academic probation, students may register for no more than 2 courses per semester until the cumulative GPA is raised to 2.0 or higher.

Students must also attend mandatory academic advisement sessions before they can register.

Continued Academic Probation Students are placed on continued academic probation at the end of the fall or spring semester in which their cumulative GPA falls below 2.0 for a second consecutive semester. The 2-course registration limit continues to apply.

Students must also attend mandatory academic advisement sessions before they can register.

SPS Academic Dismissal Students whose cumulative GPA remains below 2.0 for three consecutive semesters will be dismissed at the end of that fall or spring semester. Students who wish to appeal and return must submit a petition for readmission to the Registrar that briefly describes: (1) the issues that affected their academic performance, and (2) their plan to address those issues and return to good standing. Supporting documentation is welcome. Students who do not appeal within three consecutive semesters must follow the standard readmission process.

For questions regarding this policy, contact: registrar@sps.cuny.edu | (646) 664-8514

GRADE APPEALS In the academic community, grades are a measure of student achievement toward fulfillment of course objectives. The responsibility for assessing student achievement and assigning grades rests with the faculty, and, except for unusual circumstances, a course grade is final.

The grade appeal process provides recourse for a student who has evidence, or believes evidence exists, that an inappropriate grade was assigned as a result of error, or that the method of assigning the grade was inconsistent with the method used for other students in the same course.

Grade Appeal Procedures A student who wishes to appeal a grade must initiate the process in the next semester following when the contested grade was received. Spring and Summer Session course grades must be appealed during the following Fall semester.

Fall and Winter Session course grades must be appealed during the following Spring semester, before the last day to withdraw and receive a W grade. Appeals not initiated by these deadlines will generally not be considered, though the Academic Standing Committee may hear late appeals under special circumstances.

Level 1: Contact the Instructor If a student believes an error was made, they should speak with the course instructor within 30 days of the grade being posted. An email requesting an appointment and explaining the issue allows the instructor to gather course materials for a meaningful conversation. The instructor may correct an error and change the grade at this stage.

Level 2: Escalate to the Academic Director If the issue is unresolved after communicating with the instructor, the student may elevate the matter to the program’s Academic Director.

Level 3: Formal Appeal to the Academic Standing Committee If the matter remains unresolved after communication with both the instructor and the Academic Director, the student may submit a formal Appeal to the Academic Standing Committee within 30 days of communication with the Academic Director. The Appeal will be heard at the next scheduled meeting of the Committee. The decision of the Academic Standing Committee is final.

Submit all grade appeal inquiries to: grade.appeal@sps.cuny.edu

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Timeline: The Academic Standing Committee does not meet in January, June, July, or August. Appeals submitted will be coordinated based on the next available Academic Standing Committee meeting. The committee may need more than one meeting to review a case if additional evidence is needed in order to make a decision.

RELIGIOUS OBSERVANCES In accordance with New York State Education Law Section 224-a, no student may be expelled from or refused admission because of their inability, due to religious beliefs, to attend classes or complete requirements on a particular day or days.

Students who cannot attend class due to religious observances are entitled to an equivalent opportunity to make up any missed examination, study requirement, or work requirement. Students should notify their instructor in advance of a religious observance absence.

No fees may be charged for makeup opportunities provided under this policy. No adverse or prejudicial effects may result from a student exercising their rights under this section. Students aggrieved by a failure to comply in good faith with this law may seek enforcement through the New York State Supreme Court in the county in which the institution is located.

WITHDRAWAL, ENROLLMENT PAUSE, AND READMISSION Course Withdrawal A student may withdraw from individual courses after the add/drop period, up to the withdrawal deadline published in the Academic Calendar. A grade of W is recorded on the transcript for courses withdrawn after add/drop period; this grade does not affect GPA but may affect financial aid eligibility and satisfactory academic progress.

Students should review the refund schedule (visit Section 5: Refund Policy) before withdrawing, as tuition refunds are determined by the timing of the withdrawal.

Enrollment Pause [Undergraduates Only] Students may pause their studies temporarily for up to three semesters. An enrollment pause preserves the student’s academic standing pending their return. Students who do not register will be sent an Enrollment Pause form to complete so they can officially inform CUNY SPS that they are taking time off and let the school know when they will be returning. If a student does not register to return within three semesters, they will need to apply for readmission.

Graduate students should connect directly with their academic program to communicate about taking a semester off and work with their program on a plan and timeline for return.

During an enrollment pause, students are not eligible for campus services and cannot participate in student life activities such as student government and clubs.

Readmission Students who have stopped out for three or more terms and wish to return to CUNY SPS must apply for readmission. The process requires a review of academic standing and may require submission of updated documentation (e.g. transcripts from other universities attended). Students who were academically dismissed must follow the appeal process described above in the Probation and Dismissal section.

SPS APPLYING FOR GRADUATION Students who intend to graduate must submit a graduation application through the graduation website: sps.cuny.edu/about/news/cuny-sps-graduation-application-now-available-online The graduation application triggers a formal review of the student’s academic record to confirm that all degree requirements have been or will be completed by the end of the applied term. Filing an application does not guarantee degree conferral. Students should review their DegreeWorks audit and consult with their academic advisor before applying.

ACADEMIC RECORDS AND TRANSCRIPTS Official transcripts of a student’s CUNY SPS academic record may be requested through the Office of the Registrar. A fee is charged for each official transcript, except for transcripts sent to other units of The City University of New York.

Transcripts are not released automatically; each must be specifically requested by the student to protect record privacy.

Enrollment verification letters confirming current or past attendance status are available from the Registrar’s Office at no charge.

Section 11: CUNY-Wide Resources for All Students As a CUNY SPS student, you are also part of the larger 25-campus CUNY system. The resources below are available to eligible students’ university-wide, regardless of home campus, in addition to the CUNY SPS-specific services described elsewhere in this handbook.

Please note that there may be changes in available services from year to year. Please visit the listed websites for the most up to date information about availability.

CUNY-WIDE SUPPORT SERVICES • CUNY IT Help- the first stop for CUNY-wide technology support, including CUNYfirst, CUNY Login, Microsoft 365, and Brightspace. Full information: cunyithelp.cuny.edu • CUNY Resource Centers- many CUNY campuses offer food pantries, emergency funds, housing referrals, and case management for students facing hardship. Full information: cuny.edu/about/administration/offices/student-affairs/programs-services/cuny-resource-centers/ • Healthy CUNY- a CUNY-wide initiative supporting student health, wellness, and food security through advocacy and outreach. Full information: healthycuny.org

Follow us on Instagram : @cunyspsstudentlife Email: Office of Student Success Visit: CUNY SPS Office of Student Success website

• CUNY Black Male Initiative (BMI)- a CUNY-wide mentoring, tutoring, and academic support program for students from groups underrepresented in higher education. All programs and activities are open to all academically eligible students, regardless of race or gender. Full information: cuny.edu/academics/current-initiatives/bmi/ • CUNY Housing Access Pilot Program- A new initiative to provide stable housing for eligible CUNY students. Full information: cuny.edu/about/administration/offices/student-affairs/programs-services/housing-residence-life/ housing-access-pilot/

CUNY STUDENT DISCOUNTS AND DEALS • CUNY eMall- log in with your CUNYfirst credentials for discounts on electronics, clothing, entertainment, software, and more. Full information: offers.cuny.edu • CUNY Arts- free or deeply discounted tickets to museums, theaters, and cultural institutions across New York City for CUNY students. Full information: cuny.edu/academics/current-initiatives/cuny-arts/ • Theatre Development Fund (TDF)- CUNY students can join TDF for a discounted $10 membership (regularly $40), unlocking deeply discounted tickets to Broadway, Off-Broadway, dance, and music performances citywide. Full information: tdf.org • Fair Fares NYC- a City program offering a 50% discount on subway and eligible bus fares for New York City residents who meet income eligibility requirements; many CUNY students qualify. Full information: nyc.gov/site/fairfares/index. page • Microsoft 365- free for all CUNY students through CUNY Login, including Word, Excel, PowerPoint, and OneDrive.

CUNY-WIDE STUDENT CONFERENCES • CUNY Women’s Conference Week- includes the CUNY Student Women’s Leadership Conference and the Career Compass for Women Leaders Conference, bringing together students from across CUNY for professional development and networking. Website: cuny.edu/about/university-resources/cuny-womens-conference-week/ • CUNY LGBTQI+ Student Conference- a free, annual conference uniting LGBTQI+ students from across CUNY for workshops, a resource fair, and community-building. The conference is hosted at a different CUNY college each year.

Website: cuny.edu/about/administration/offices/student-affairs/programs-services/cuny-lgbtqi-hub/ • CUNY Neurodiversity Conference- an annual, free conference hosted by CUNY Disability Programs (Office of Student Inclusion Initiatives) exploring neurodivergent student success, belonging, and best practices; typically offered as both an in-person and a virtual session each spring. Full information: cuny.edu/about/administration/offices/studentaffairs/programs-services/disability/ • CUNY Black Male Initiative (BMI) Conference — an annual, CUNY-wide conference bringing together BMI students, community leaders, and academic visionaries; open to all CUNY students. Website: cuny.edu/academics/currentinitiatives/bmi/events/ • CUNY Emerging Leaders Conference- organized through the CUNY Council of Student Life Directors and open to all CUNY students interested in developing their leadership skills. Information is available through the Office of Student Life.

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