Cycle SOS Process Map

If you’ve been involved in a cycling incident in the UK or whilst abroad, call the Cycling UK Incident Line for specialist legal advice...

...this guide will explain your journey Click here to continue your journey

You’ve contacted the Cycling UK Incident Line Cycle SOS will pass you to the Cycling Incident Specialists at Fletchers Solicitors. One of our helpful advisors will verify your Cycling UK membership and take details of t he incident.

They’ll then confirm whether or not you have a claim for compensation.

You’re advised you don’t have a claim, click here to continue your journey.

You’re advised you do have a claim, click here to continue your journey.

You don’t have a claim but property has been damaged, click here to continue your journey

You don’t have a claim for compensation Our specialist advisers will explain the details in full to you and check if you need any further l egal advice.

Your journey with Fletchers Solicitors will end here

If you don’t need any further advice, your journey will end here.

If this isn’t the journey you take, click here to go back

You have a claim for compensation Our specialist advisers will provide you with all the information you need and will send you a pack of documents including the No Win No Fee agreement for you to sign and return to us.

Cycling personal injury compensation claims can take between 12 to 18 months to complete, and for m ore serious injury cases, could take between two and three years

Click here to continue your journey

You’ve returned your documents Our legal experts will begin gathering evidence, such as witness statements and medical evidence to proceed with your claim.

We’ll then submit your claim to the i nsurer of the person at fault and will try to negotiate a settlement of your claim.

You’ll be advised of progress throughout your journey.

The majority of cases settle before attendance at c ourt is necessary.

Your claim is successful, click here to continue your journey

Your claim is unsuccessful, click here to continue your journey

If this isn’t the journey you take, click here to go back

Your claim is successful!

You’ll receive your compensation payment and won’t h ave to pay any legal costs as Cycling UK members benefit from keeping 100% of their compensation f or cycling incident claims*.

Your journey with Fletchers Solicitors will end here

Once you receive your compensation, your journey ends here. *

xcept in circumstances of cycling abroad, criminal incidents or if there E was an untraceable driver involved.

If this isn’t the journey you take, click here to go back

Your claim is unsuccessful If your claim is unsuccessful, you won’t receive compensation but won’t have to pay any costs given you’ve signed a No Win No Fee agreement.

Your journey with Fletchers Solicitors will end here

Your journey ends here.

If this isn’t the journey you take, click here to go back

You don’t have a compensation claim but property has been damaged or someone else has been injured.

You weren’t injured so don’t have a claim for personal injury.

However, your property has been damaged, s uch as your own bike, or you’ve caused injury to someone else or damaged their property.

Your bike has been damaged, click here to continue your journey Someone else has property damage or injury, click here to continue your journey

If this isn’t the journey you take, click here to go back

Your bike has been damaged To make a claim for your bike damage, one of our specialist advisers will take brief details of the incident and send you a small claims pack which includes information on the small claims procedure, what you need to prove, evidence needed, other expenses and court fees.

Your journey with Fletchers Solicitors will end here

Your journey with Fletchers Solicitors will end here.

You’ll then proceed with the small claims process via your local County Court.

If this isn’t the journey you take, click here to go back

You’ve damaged someone else’s property or caused them injury Our specialist advisers will take brief details of the incident and will provide you the legal advice. They’ll then arrange for a third party claim form to be sent to you and ask you to return the form to us.

Click here to continue this journey

If this isn’t the journey you take, click here to go back

You’ve returned your third party claim form Once we receive your completed claim form, we’ll send it to our third party insurer, Bikmo, who will take your claim from there.

Your journey with Fletchers Solicitors will end here

If this isn’t the journey you take, click here to go back