Campus Services January Cornerstone

Cornerstone C A MP U S

SE RV IC E S

N E WS L E T T E R

2021

Together 2021 Together // CAM PUS S E RVICE S U P DAT E What a year 2020 has been. The challenges that we all faced reinforce my amazement of what we are able to accomplish together. Each and every day no matter what the situation, as a team, we do what is necessary to serve our students, faculty and guests. There is a great responsibility on us, as service providers, to do what it takes to make sure everyone is taken care of across this wonderful campus. We have dealt with this pandemic with dignity and professionalism which has made this experience the very best that it can be.

I thank you all for your commitment and strength as we continue to work together into 2021.

This past semester, Campus Services delivered 21,921 meals to those in quarantine and isolation.

There was a tremendous amount of teamwork that went into the delivery of meals and I commend all 60 team members that made it possible.

The spring semester will be no different for us as we continue to operate in our current state.

With your continued dedication we will be successful together. The journey that we are on will make us better at what we do. Take the time to be great at driving a high level of service, consistency, and execution and we will find that our guests’ loyalty will increase exponentially.

We continue to be inundated with what is happening all around the world and within our own communities pertaining to COVID-19.

My heart goes out to everyone that has been impacted by the virus either directly or indirectly.

I know that your first priority must be your and your family’s health and well-being. I wish that you stay safe and healthy in the new year.

Geno Svec Executive Director of Campus Services Chief Hospitality Officer

Cornerstone

JA N UA R Y 2 0 2 1

| C A M PUS S E RV I C E S N EWS L ET T E R

Housing Updates for Spring // H OU SI NG UPDATE Carrie Smith - Food Service Assistant | 1 year Joshua Harbst - Food Service Assistant | 1 year Arrington Stephens - Food Service Ops Coord. | 2 years Bennett Allen - Food Service Ops. Coord. | 3 years Clark Willford - Food Service Ops Coord. | 4 years Amy McIntosh - Chef | 23 years Alicia Rizzo - Conference & Event Planner | 6 years Gabriella Bartos - Food Service Assistant | 2 years Marjorie Bowers - Food Service Assistant | 3 years Olena Engelhard - Food Service Assistant | 3 years Shannon Korineck - Food Service Assistant | 4 years Benjamin Schlake - Food Service Assistant | 4 years Carmen Gyebi - Food Service Assistant | 6 years April Turner - Food Service Supervisor | 6 years Sherry Bedford - Food Service Assistant | 13 years Benjamin Beitzel - Food Service Supervisor | 14 years Lisa Moss - Food Service Supervisor | 20 years Deborah Payne - Food Service Asst. | 23 years Kimberly Patterson - Cook | 28 years Jessica Farthing - Building and Grounds Asst. | 3 years Phyllis Himes - Food Service Assistant | 6 years Rachel West - Building and Grounds Asst. | 3 years Jeff Clark - Building and Grounds Asst. | 5 years Shanon Arent - Building and Grounds Asst. | 5 years Nicholas Boyle - Building and Grounds Asst. | 6 years Christopher Clayton - Building and Grounds Asst. | 13 years Mary Kingrey - Building and Grounds Asst. | 16 years Joanna Kellogg - Assistant Director of Finance | 5 years Joey Yerace - Marketing Account Manager | 1 year Patti Ann Cossel - Design & Production Manager | 4 years Cynthia Hoblitzell - Customer Services Asst. | 2 years

As spring semester approaches, students will once again have the option to return to campus, or remain fully-remote. Students who wish to remain fully remote must have all web-based classes on their schedule. They were able to select the remote option beginning in mid-November. Students who do not choose the remote option will be returning to campus, and many of them will be living on campus.

Like the fall semester, move-in will take place over several days to help promote physical distancing.

Students who are living on campus this spring will be assigned a move-in day and time between January 19 and January 24.

21-22 Upperclass Room Selection We are excited to begin looking ahead to the 20212022 school year. On November 10 room selection began for current second year and older students who want to live on campus next year. Within the first few days of the process, over 100 students signed up for rooms. We expect approximately 400 rising third- and fourth-year students to choose to live on campus. Heritage Commons and Withrow are two of the most popular locations so far in the process. The room selection process for rising second year students takes place later in the spring.

Service With A Smile // STA F F SPOTLI G H T

Starting off your Miami experience is an exciting but stressful time when trying to ensure you’re prepared. The team at the Campus Services Center are the go-to people to help navigate Miami students, prospective students, and parents through the process. Alex Poteet, a Senior Program Assistant on the Campus Services Center team, assists in answering questions or concerns regarding how to pick the right meal plan, what housing options are available, and so much more. He works with parents and students to aid them in preparing for their time at Miami. His main job consists of assisting parents and students with their questions regarding housing, meal plan options, parking, and more. His favorite part of the job is working with people from all walks of life.

When aiding people with their questions or concerns, Alex is able to assist them in finding the answer they need and provides an excellent Miami experience to soothe their concerns. Alex always approaches those he helps with a customer-oriented attitude.

In his time on the job, he’s learned that everyone has their own experiences they’re dealing with and their own story to bring to the table. He utilizes this mindset to better relate to customers and see their perspective when they are requesting information or airing a concern of theirs.

Finding Growth Opportunity in COVID // E V E NT SERV I CES UPDATE The months of event inactivity on Miami’s campus have provided a golden opportunity to the Conference Services team to further their development and education as well as craft the newly acquired conference software, Iris, to be a dynamic planning tool for many years to come.

Iris, with months of development and collaboration with Seattle Tech, will be a conference software that will make partner communication and efficient planning easier in the future as our operations return to the service of conference customers throughout the year.

Using resources from Unique Venues, Miami Alumni, the Farmer School of Business, ACCED-I, Cvent, and the University of South Florida, Paula Green and Alicia Rizzo have studied the impact of COVID-19 on the hospitality industry, the growth and logistics of the virtual meeting industry, and new ideas in customer service.

The team looks forward to getting back into service armed with new information and new tools to shape their Miami Experience.

JA N UA R Y 2 0 2 1

MIAMIOH.EDU/CAMPUS-SERVICES

Tiny Fudge Tarts // F& B UPDATE My older sister Linda is a great cook and her passion for cooking at a young age helped inspire me to become a chef. Some of my fondest childhood memories are of time spent cooking with her, usually making delicious sweets. This recipe is a throwback cookie that is the very first recipe I can ever remember making. This recipe is excellent for the cold winter months and taste best warm from the oven.

This 50+ year old recipe comes from the legendary 1963 Betty Crocker Cook Book!

Ingredients - 1.5 cups of flour - ¼ tsp. salt

Mark Your Calendars! // RE TAI L UPDAT E Brick and Ivy will be featuring some specific products and sales every month with their weekly updates called Favorite Friday! and What’s New Wednesdays! You can expect Brick and Ivy to find the newest and most interesting products around the store to highlight and bring to your attention. For the first Favorite Friday Brick and Ivy will be featuring the back to school essentials! Everything from pens, pencils, and notebooks to Residence hall rooms must haves like extension cords, printers and speakers!

Keep a look out every week for more Favorite Fridays and What’s New Wednesdays!

FY22 Budget Update // K E RI N BA N F IE L D While most of us are getting ready for the holidays and ringing in the New Year, we are starting to plan and prepare for our FY22 budget which will begin July 1, 2021. The FY21 budget was quite the process – it began in January and we finalized the budget with the Board of Trustees in the October meeting.

We have created a 5-year financial model as we start to look in the short-term future for Campus Services. It is also time for us to begin looking at summer projects and prioritize our list and make sure essential projects are not forgotten.

- ½ cup butter - 3 tbsp. water - 1 tsp vanilla Fudge filling - Mix together thoroughly following ingredients to make - ¼ cup butter, softened - 1 egg yolk - 1/2 cup sugar - 1 tsp vanilla - ¼ cup cocoa powder

- Preheat oven to 350 degrees.

- Mix flour and salt, cut in butter. Sprinkle with water and vanilla. Mix well with fork.

- Using half of dough at a time, roll to 1/16th of an inch thick on a cloth covered board sprinkled generously with sugar. Cut in to 2 ½ inch squares.

- Place one level teaspoon of filling in center of each square and fold up corners and seal together.

- Bake on ungreased baking sheet 15-20 minutes Chef Frank Catering Chef

Cornerstone

JA N UA R Y 2 0 2 1

| C A M PUS S E RV I C E S N EWS L ET T E R

Vending Fun Facts // SCOTT SMI TH Since the introduction of the new telemetry technology over a year ago, MU Vending continues to find ways to enhance operations and overall customer experience. The system’s main function is to monitor live inventory in each machine, report sales, and pull data to generate reports. This also allows us to collect data to assist in determining key decisions within the operations. Telemetry is used to see exactly what is and isn’t selling in each machine, see live inventory at any moment with a click of a button, and more.

This semester telemetry has been especially valuable during these unprecedented times. With a fluctuating population on campus, telemetry allows us to easily track sales trends and make quick adjustments to avoid waste.

New Rec Center App // R EC UPDAT E

Food for Thought:

The Miami University Rec Sports Center is excited to announce their partnership with Caravan Wellness. Caravan is a leading wellness app with hundreds of video classes designed to help you improve mental health, harness your energy, reduce stress, and increase productivity. Most of the options are quick, 10 minute options that people could technically accomplish on their 15 minute breaks.

Enjoy your free access to Caravan, PLUS an exclusive Miami University program designed to provide you with a holistic approach to wellness!

96,000 Vending transactions in Fall semester.

Click the video below to see how Telemetry works!

Start accessing the exclusive program designed to help you reduce day-to-day stress and improve mental and physical health. With a mix of meditation, yoga, fitness and stretching, this program encompasses all the elements of health and overall well-being.

All you need to do is click here to sign up!

Download the Caravan app on the App Store or Google Play

Miami PUZZLE

An iPhone and a firework were arrested on New Year’s Eve?

Click the image to play!

One was charged and the other was let off.