Welcome to the summer edition of FOCUS!
In this issue of FOCUS, we’ve sourced some beautiful imagery of the ASEA attendees and published their views on customer service excellence.
We also speak with James Doyle, Senior Director – Customer Experience at medical technology firm Stryker South Pacific, who collected this year’s Best of the Best Award. We learn how Stryker’s customer service teams respond to some high pressure medical emergencies and design technology to help out their processes.
Elsewhere we take a look at the burgeoning “proptech” industry and chat with the CSIA’s partner Brooke Digital about Australian customer service opportunities.
We hope you enjoy reading this quarter's exciting edition of FOCUS.