Fiserv Training Deck

A complete ACH solution for merchants of any size

Agenda

1

Introduction to CSG

2

The value of ACH

3

Referral Process

4

Revenue Share 2

Engage, bill and get paid with CSG. The unified solutions behind the brands you trust

40+

Years in Business

150+ Ecosystem Partners

$195B Payments Processed Annually

900+ Clients Worldwide

70%

Of US households touched annually

The ACH network is growing at scale “The ACH Network is not just moving the economy. It’s moving with it”

Kathleen Davis, Federal Reserve Financial Services

8.9B $24.1T

Transactions in Q1 2026 (+4.8% YoY)

Total ACH volume in Q1 2026 (+4.8% YoY)

2.1B

B2B ACH transactions (+9.4% YoY)

$135B CSG Forte 2025 ACH Volume

4

Another way to unlock merchant value and revenue What this partnership gives Fiserv leaders to deploy across the region.

MODERNIZATION WITHOUT DISRUPTION

ONE INCREMENTAL REVENUE

EXPAND INTO ACH-HEAVY VERTICALS

Layer modern ACH and embedded payments onto the merchants Fiserv already serves.

New revenue streams across the regional book — additive, not substitutional.

Move into segments where ACH and embedded payments matter most.

BACKED BY A CREDIBLE PLATFORM Modern, scalable, and battle-tested across 40+ years and 900+ clients.

5

ACH as a Growth Engine: Unlocking New Revenue Across the Fiserv Portfolio Our platform is built to meet the ACH needs of every organization.

Property Management

Insurance

Technology

Utilities & Government

Bank & Credit Union

Vendor Payments

Premium collection

Ecommerce

Loan payments

Rent

Claim payouts

Recurring subscription fees

One-time and recurring utility payments

Deposits

Agent commissions

Embedded payments

Dues & Assessments

Refund disbursements

Software platforms / ISVs

Owner Disbursements

Invoicing & payment links

Municipal collections Tax payments

Public service invoices

Merchant services

Commercial receivables Mortgage Payments Payment plans

We offer full stack developer APIs for SMB, Enterprise and ISVs WHOLESALE | FINANCIAL SERVICES | HOME & FIELD SERVICES | MEDIA & TELCO | PAYROLL | SUBSCRIPTION

Solutions

ACH Acquiring & Processing

Bill Payments

Gateway

Fraud & Risk Management

Embedded Payments & Payment Facilitation

100+ Embedded Payments Partners Acceptance Methods

Services

ACH · Card Gateway

ACH Collection and Disbursement · Account Verification · Authentication · Recovery Solutions · Tokenization · Security and Compliance · PaymentsProtection.ai · Convenience Fee · Faster Payments · Electronic Invoicing with Payment Links · Text to Pay

Omnichannel Delivery

Web

Security and Compliance

Phone (IVR)

Phone (SMS)

Field Service

NACHA HIPPA SSAE SOC1

Level 1 SP

System Integrations

Bill Pay

Payment Platform (Dex)

NO CODE

IVR

SWP

Checkout

Batch Process.

.JS Tokenizer

React Native SDK

Rest API

BESPOKE

How it works This is the process for passing leads and what to expect next

Input merchant information to dedicated landing page

CSG Forte team works the lead to determine needs

Merchant completes application and underwriting process

Application tracking available in Dex for administrators

Fiserv receives commissions for processing merchant accounts

Fiserv Business Consultant

CSG Forte Channel Sales

Merchant

Fiserv System Admins

Fiserv

8

Coach to a repeatable sales motion The practical tools RVPs can put in Business Consultant hands today.

Referral landing page

Channel sales support

Talk tracks BCs can use immediately in qualifying conversations.

Fast, low-friction lead submission — minutes per referral.

Pricing, scoping, and solutioning handled by CSG Forte.

Admin Dex visibility

Training decks & demos

Always-on support

Track progress, activations, and pipeline conversion.

One-pagers, recurring support channels, and live enablement.

Merchant fit criteria

Our team will work to unblock any issue

Let’s put this partnership to work Help your teams turn partnership value into pipeline by promoting CSG Forte ACH processing where it fits best.

A complete ACH solution for merchants of any size

Agenda

1

CSG Introduction

2

Enablement Tools

3

Referral Process

4

Making the Referral 12

Engage, bill and get paid with CSG. The unified solutions behind the brands you trust

40+

Years in Business

150+ Ecosystem Partners

$195B Payments Processed Annually

900+ Clients Worldwide

70%

Of US households touched annually

The ACH network is growing at scale “The ACH Network is not just moving the economy. It’s moving with it”

Kathleen Davis, Federal Reserve Financial Services

8.9B $24.1T

Transactions in Q1 2026 (+4.8% YoY)

Total ACH volume in Q1 2026 (+4.8% YoY)

2.1B

B2B ACH transactions (+9.4% YoY)

$135B CSG Forte 2025 ACH Volume

14

ACH as a Growth Engine: Unlocking New Revenue Across the Fiserv Portfolio Our platform is built to meet the ACH needs of every organization.

Property Management

Insurance

Technology

Utilities & Government

Bank & Credit Union

Vendor Payments

Premium collection

Ecommerce

Loan payments

Rent

Claim payouts

Recurring subscription fees

One-time and recurring utility payments

Deposits

Agent commissions

Embedded payments

Dues & Assessments

Refund disbursements

Software platforms / ISVs

Owner Disbursements

Invoicing & payment links

Municipal collections Tax payments

Public service invoices

Merchant services

Commercial receivables Mortgage Payments Payment plans

We offer full stack developer APIs for SMB, Enterprise and ISVs WHOLESALE | FINANCIAL SERVICES | HOME & FIELD SERVICES | MEDIA & TELCO | PAYROLL | SUBSCRIPTION

CSG Forte’s Dex Platform Offering Merchants the opportunity to seamlessly manage payments with a unified solution

Merchants take control of their payment operations

Smart Tools at Merchant Fingertips

Manage the Transaction Lifecycle

Robust Reporting

Verify Funding

Customer Profiles

Dispute Management

API credentials

Dex provides visibility and control across your organization with role-based permissions and customizable notifications.

16

Secure Web Pay 3.0

Secure Hosted Experience

PCI-compliant, Forte-hosted payments with a familiar hosted model.

Modernize hosted payments without changing the core integration

Hosted Integration Continuity

Same hosted unsigned integration as legacy SWP—no core endpoint or flow changes.

Modern UX+ Dex Controls

Mobile-responsive, multi-step checkout with expanded Dex configuration.

Better UX

Clearer policies

Easier branding

Richer fields

Recurring control

More flexibility

Responsive, multi-step checkout.

Themes, logos, and custom labels.

Set frequencies, duration, and start dates.

HTML text and links for policy content.

Text, checkbox, date, and multiline inputs.

Dynamic terms and preset payment links.

17

Plug-and-play

BillPay modernization Your portal, your brand

Easily define graphic and contextual elements

Works on any screen size

Offers a great payment experience

All working seamlessly with your existing technology

Get to market faster with a simplified integration

IVR payments

Government

Enterprise-grade phone payment automation

Taxes, court payments, permit fees, utilities charges all by automated phone system

Benefits IVR reduces call-center burden while improving payment availability, compliance, and customer convenience.

Lower cost Automates routine payment calls.

Better caller experience Bilingual voice or keypad payments.

Stronger security Secure processing reduces PCI scope.

Streamlined operations Automatic posting, less reconciliation.

24/7 access Customers can pay anytime, without hold times.

Flexible configuration Custom scripts, routing, and payment options.

Property Management Accept rent or HOA fees 24/7 via phone with no additional staffing

Insurance Collect premiums over the phone at any hour without adding headcount

19

More to Win:

Help Merchants Grow Revenue and Cut Down on Risk

Risk and Fraud Monitoring

Fiserv Business Consultants can offer valueadded solutions that improve merchant results and get a bonus round for their bottom line.

Near real-time monitoring, fraud detection, expert risk guidance.

Deliver value and boost your commissions with services from authentication to fraud protection.

Tokenization

Recovery Services Automated, effortless recovery for transactions that fail due to insufficient funds.

Account Verification Reduce your ACH transaction decline rates.

Enable your customers to save their payment info and speed up recurring transactions securely.

20

Tools that empower Business Consultants These items are available to BCs – the collection can grow based on needs

21

How it works This is the process for passing leads and what to expect next

Fiserv Business Consultant

Prequalify the merchant as a good fit for CSG Forte based upon provided tools

Fiserv Business Consultant

Input merchant information to dedicated landing page

CSG Forte Channel Sales

CSG Forte team works the lead to determine needs. All solutioning and pricing takes place during this phase

Merchant

Merchant completes application and underwriting process

Fiserv System Admins

Application tracking available in Dex for administrators

Fiserv

Fiserv receives commissions for processing merchant accounts

22

Landing Page - form Complete the form on the Fiserv landing page if CSG Forte is a good fit for a merchant Industry CSG Forte works with merchants across several industries. Some of our most common are: Utilities Government Financial Insurance Services Banking Telecom Ecommerce Retail Real Estate Non-Profit Education

Key Challenges Looking to offer various payment methods to meet customer needs. Additionally seeing a single source of payment processing truth, in the form of a unified platform.

Business Size We offer full stack developer APIs for SMB, Enterprise and ISVs. CSG Forte can support businesses of all sizes.

Technology A good fit for CSG Forte is looking to modernize their payments tech. They may have a robust tech team, or they could have limited resources and are looking for a low-code integration option.

23

Ready to grow your payments pipeline?

Bring CSG Forte ACH processing to the table as a smarter way for merchants to modernize payments.