EaaS Case Study | Nexphone
Carrier type: MVNO
Countries: Switzerland, Liechtenstein
# of subscribers
% of eSIM users
“EaaS simplifies interactions with all major device OEMs and prepares us for future mobile features, making life easier for both carriers and customers.”
Challenges
Device Configuration: Configuring 5G and device-specific features was difficult, especially on Android devices, which required manual adjustments and lacked standardisation.
Feature Parity: MVNOs lacked advanced features like eSIM Quick Transfer and Wearables compatibility, falling behind MNOs. eSIM Transfer: Previously, customers had to manually deactivate eSIMs on one device and activate them on another using QR codes, leading to a cumbersome process and increased support calls and operational costs.
SMS Dependency: SMS was heavily relied on for device provisioning and configuration, which was expensive, inconsistent, and required constant updates due to device variations.
Solutions
Automated Device Configuration: EaaS enabled seamless setup for Baseline, 5G, and other services across devices, eliminating manual adjustments and ensuring compatibility on both Android and iOS.
Feature Enablement Parity: Introduced eSIM Quick transfer and wearables compatibility, allowing Nexphone to match the feature offerings of larger MNOs and improve customer experience.
Seamless eSIM Transfers: Enabled one-click eSIM transfers between devices, removing the need for QR codes or customer support. Customers can now transition effortlessly between devices without customer support.
Reduced SMS Dependency: Eliminated the need for SMS in device provisioning by leveraging APIs for configuration, reducing costs, and simplifying operations.
Enhanced Customer Experience: Automated processes significantly reduced support inquiries, improving efficiency and lowering operational costs while delivering a smoother user experience.
Future-Proofing: Prepares carriers for new features and ensures readiness for changes in device and network configurations.
How Nexphone Implemented All APIs in 2 Weeks using only 1 developer
“Before using EaaS, we thought NetLync’s claim of being the fastest ES solution, with just a 4-6 week timeline, was merely advertising. However, during integration, we quickly realized its simplicity and successfully implemented all APIs in just 2 weeks with only one developer!”
Head of Mobile
Nexphone
Expert Developer: The lead developer’s expertise and familiarity with integration processes ensured quick and efficient implementation. Optimised Platforms: NetLync’s well-optimised platform and reliance on standard solutions avoided unnecessary delays.
User-Friendly APIs: NetLync’s well-designed APIs made integration straightforward, minimising development effort.
Focused Workflow: Efficient communication with NetLync and rapid support allowed for instant communication and quick issue resolution.
5G, eSIM Quick Transfer, Watch, Baseline (iMessage, Facetime, EAP-AKA, hotspot etc)