CSG Bill Explainer
CSG Bill Explainer Say goodbye to confusing statements with AI-driven explanations Credit card statement changes aren’t communicated well to customers. Billing-related inquiries drive over 50% of contact center calls, damaging customer satisfaction and increasing churn risk. What if your customers received a comprehensive summary of the billing statement that clearly outlined changes—deflecting contact center calls and saving your business millions of dollars in operating costs? By leveraging 40+ years of expertise in billing and customer experience (CX) innovation, CSG Bill Explainer taps generative artificial intelligence (AI) to proactively help customers—and, when necessary, call center agents—understand the “what” and the “why” behind billing charges and changes. Through simple and concise language, Bill Explainer improves CX by offering customers a more value-driven, personalized online interaction.
What Bill Explainer Does
CSG Bill Explainer uses large language model technology to streamline operations and reduce call center volume. By using generative AI, it analyzes customer billing data to create a personalized explanation customers access online. Bill Explainer can:
Detect changes in bills and process complex billing data in
milliseconds with AI-powered data ingestion, pre-built connectors and journey configuration.
Notify customers that their bill has changed by sending a timely notification via their preferred method of communication. This
notification links to a contextual, personalized view of the bill. AI-
powered composition turns complex statement information into natural language without having to manually hard code rules and content.
Explain the why behind bill changes with a dynamic microsite user
experience, reducing incoming calls by proactively guiding customers through statement changes in real time.
Resolve confusion by supporting customers and agents with realtime Q&A and connected gateways to drive payment, adjust plans or file disputes. Gather valuable analytics on digital containment,
click-through rates, payment conversion and journey data to capture relevant key performance indicators.
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