You will receive an email from Mongoose inviting you to join!
It's important to accept this invitation within 7 days or it will expire.
You must use Student DB ID (Database ID). These are 6 digits long.
Do not use the student's "Student ID" number which is their "lunch number." These are 10 digits long.
The Student DB ID is how we identify the student in CrosbyConnect so that is the key. The Student ID number is assigned by the state of North Carolina to follow a student through their entire K-12 education.
Creating a conversation in Mongoose.
Click on "Conversations" in the menu on the left of your screen.
Click on your name to continue into conversations.
At the top of your screen, click on the purple "Compose" button.
Within the “Send to Contacts” tab, you can search for the student you wish to contact.
You can find the student by searching by First Name, Last Name, DB ID, or Mobile Number.
If you cannot find the student but have the student Mobile Number, you can manually enter the Mobile Number and compose a message to the student.
Then, click “NEXT.”
Now, try to send a sample text! You can text another staff member or just text your own personal cell number.
You can select to “Send Now” or select “Schedule” to have the Mongoose.
Cadence system send the text message at a preferred time or date.
I'd mention that the "Message Name" for these scheduled messages is only viewable to the sender. -MAC
If one of your advisees shows here as "Opted Out" then please reach out to them via email or contact a parent as we need them to have the Text Agreement.
Most functionality is the same in the Mongoose app but not all. It is still a nice feature to use when trying to reach a student quickly.
This is optional but if you'd like to download the app on your phone or iPad, you can. Then, just log in with the same email and password.
There is also a "Help Center" in the left-hand menu on the platform dashboard.
If you run into problems, you may be able to find solutions there!