Quality Improvement a. National Safety and Quality Health Service Standards (NSQHSS b. Support on National Safety and Quality Health Service Standards and Quality Improvement Cycles

Part of the Integrated Team Care services is support provided to primary health services including General Practice to build capacity to deliver culturally appropriate services. Under these services there are four Indigenous Health Project Officers who can assist General Practice to:

Provide resources and advice surrounding Aboriginal and Torres Strait Islander identification Provide assistance regarding Culturally appropriate services including assisting the Practice to access cultural awareness training. Provide support to the practice to sign up to the Practice Incentive Program: Indigenous Health Incentive Provide resources and advice surrounding applying a cultural lens to models of care which can assist the delivery of services to Aboriginal and Torres Strait Islander patients. Provide resources and advice surrounding 715 Health Assessments Provide resources and advice surrounding quality improvement activities. Provide resources and advice surrounding General Practice standards that are concerned with Aboriginal health such as Aboriginal and Torres Strait Islander identification.

INTEGRATED TEAM CARE. Please click here to access the Integrated Team Care Program Implementation Guidelines(Updated April 2019).

a. 10. Quality Improvement

National Safety and Quality Health Service Standards

The Australian Commission on Safety and Quality in Healthcare have issued new standards for health care around Australia for different sectors the 2nd Edition of the National Safety and Quality Health Service Standards. This generated a change in the standards for General Practice and are included in the 5th Edition of the RACGP Standards for General Practice.

There are specific actions which are directed at Aboriginal and Torres Strait Islander Health specifically which have been identified for action across health services and have been further identified in a User Guide.

In addition to this, there are seven resources, an overview and 6 specific action areas, which provide further information about improving the quality of care for Aboriginal and Torres Strait Islander patients. Overview: Guide to better care for Aboriginal and Torres Strait Islander Consumers (Word 503KB)

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6. Setting safety and quality goals for Aboriginal and Torres Strait Islander people in health service organisations (Word 576KB) Cultural competence in caring for Aboriginal and Torres Strait Islander consumers (Word 421KB) Improving identification rates of Aboriginal and Torres Strait Islander consumers (Word 397KB) Creating safe and welcoming environments for Aboriginal and Torres Strait Islander consumers (Word 408KB) Effective and safe communication with Aboriginal and Torres Strait Islander consumers (Word 417KB) Comprehensive care for Aboriginal and Torres Strait Islander consumers (Word 419KB)

The six areas for action guides contain editable text boxes for those health service organisations who wish to include local content.