COVID-19 Phone Triage Process

Where to see our patients: a guide to prevent spread of COVID-19

COVID-19 Phone Triage Process For up to date information please visit www.health.gov.au or www.sahealth.sa.gov.au

A

B

C

Severe respiratory

• Fever

• Fever

symptoms:

• Cough

• Cough

• Fever

• Sore Throat

• Sore Throat

• Difficulty breathing

• Shortness of Breath

• Shortness of Breath

• Productive cough

• International travel in the

• Close contact in 14 days

14 days before illness onset

• Rapid breathing

Dial 000 or

Present to Hospital immediately

Present for swab with treating doctor or at designated specimen

collection centre

collection centre

Interrupt GP/Nurse to advise • Inform Hospital • Provide information to ED Document activity

E

F

Patient in isolation on advice of:

To reduce risk of exposure to vulnerable people:

• COVID-19 hotline

• Patient being treated for

• COVID-19 health centre

All other patients: • Use POPGUNS triage to

assess urgency

a chronic condition • Patient who is

• Medical practitioner • Government Criteria—

before illness onset with a confirmed case of COVID 19

Present for swab with treating doctor or at designated specimen

For collection at practice: Interrupt GP/Nurse • Prepare PPE for collection of swab • Swab to occur in isolation • Follow practice protocol in relation to urgent specimen collection Document activity

D

Overseas travel history

immunocompromised • Patient at least 70 • ATSI patient at least 50 • Parent of child under 12

months • People who are pregnant

For collection at practice: Interrupt GP/Nurse • Prepare PPE for collection of swab • Swab to occur in isolation • Follow practice protocol in relation to urgent specimen collection Document activity

Offer Teleconsult

Offer Teleconsult

with GP

with GP

Advise GP • Teleconsult by phone or video Document activity

Advise GP • Teleconsult by phone or video Document activity

Refer to normal POPGUNS triage

Process for Walk-in patients Do A, B or C above apply?

Yes / Unsure No

The next available appointment is … , is this

No

Patient to wash hands

Patient to put on face mask

Isolate patient

Wipe down all surfaces

Notify GP/ Nurse

Whilst all care has been taken in presenting accurate information, SA Rural Health Network trading as Country SA PHN takes no responsibility for any loss, injury or damage arising directly or indirectly following the use of this information.