TMA Dispatch - Summer 2026

Beyond the Horizon

CONTENTS DEPARTMENTS

13 MEMBERS

AI-Assisted Video Monitoring

The conversation around AI in security is moving beyond hype and into operational reality. Learn why the most successful monitoring providers are using AI as a force multiplier for human expertise, creating smarter, faster, and more reliable security outcomes.

SimpliSafe CEO Hilary Schneider discusses the power of combining AI with human judgment, the shift from reactive security to proactive prevention and the opportunities ahead for innovation.

17 RESEARCH

By integrating access control into connected security systems, providers can enhance customer value, strengthen engagement and drive long-term recurring revenue growth.

18 TECHNOLOGY

AI is becoming a powerful tool for security professionals. Rather than replacing expertise, AI is emerging as a practical assistant that enables teams to work smarter and focus on higher-value tasks.

20 GUEST

Learn how Costco’s Global Security Operations Center transformed emergency dispatch performance through its LADDER framework, cutting fire alarm response times while creating a culture of operational excellence and life-safety leadership.

21 MEMBERS

DC Jayasundera of Jaya Consulting shares his perspective on how AI, analytics and automation are reshaping the monitoring industry. He discusses the opportunities for companies to move beyond traditional monitoring and create greater value through innovation and operational intelligence.

Building Momentum Together

As we move through 2026, I continue to be encouraged by the energy and engagement across The Monitoring Association (TMA). The past several months have demonstrated what is possible when members, volunteers, and staff work together with a shared commitment to advancing our industry.

One of the highlights of the quarter was our 2026 Mid-Year Meeting. The response from attendees, speakers, sponsors, and committee leaders has been overwhelmingly positive. With educational sessions spanning leadership, operations, and technology, the program offered practical insights that members can immediately apply within their organizations.

Just as importantly, the meeting reinforced the value of coming together as an industry. Members

shared ideas, challenged one another, and strengthened the professional relationships that make TMA unique. That enthusiasm was reflected in the level of engagement as well. We welcomed 180 participants. More than a successful event, the Mid-Year Meeting demonstrated the continued demand for high-quality education and meaningful collaboration within the professional monitoring and response community.

This quarter also marked another important milestone for our association as members elected Board members for the 2026–2028 term. Congratulations to our newly elected and returning directors. I look forward to working alongside this outstanding group of industry leaders as we continue guiding TMA through an exciting period of growth and transformation.

Strong governance is essential to a strong association, which makes our recent approval of TMA’s Bylaws amendments particularly significant. Thank you to every member who reviewed the proposed changes and participated in the vote. Your engagement reflects the strength of our association and the importance our members place on thoughtful governance. The approved amendments expand voting

participation, encourage broader representation, and position TMA to better serve an evolving membership and industry.

These accomplishments are the result of countless hours contributed by volunteers who serve on our Board, committees, and working groups. On behalf of the Board of Directors, thank you for your leadership and your commitment to advancing professional monitoring.

As we look ahead, the momentum continues. With the adoption of TMA’s 2032 Strategic Plan, upcoming educational programs, OPSTech, and continued collaboration with our public safety and industry partners, we have an exciting roadmap for the future. The work accomplished this quarter has laid a strong foundation for what comes next.

Thank you for your continued support of TMA. Together, we are building an association that is stronger, more representative, and better positioned to serve both our members and the professional monitoring and response industry for years to come.

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Charting Our Course to 2032

One of the things that has struck me most during my first months as CEO of The Monitoring Association is the remarkable willingness of this industry to come together.

I’ve visited monitoring centers, met with public safety leaders, attended industry events, and spent time listening to members. No matter where I go, I hear the same underlying theme: our industry is changing rapidly, and no one company can navigate that change alone.

Artificial intelligence is transforming operations. Video monitoring is creating entirely new opportunities. Customer expectations continue to evolve, while public safety agencies need us to be even stronger partners. The pace of change isn’t slowing

down and that’s exactly why TMA matters more than ever.

Recently, TMA’s Board of Directors adopted the 2032 Strategic Plan, providing a clear vision for where we’re headed as an association and how we intend to serve this industry in the years ahead.

At its core, this plan isn’t about TMA. It’s about creating an association that helps our members succeed.

Over the next few years, we’ll focus on growing membership among the companies shaping the future of professional monitoring, expanding education and certification opportunities, strengthening our voice on the policy issues that matter most, building deeper partnerships with public safety, and ensuring TMA has the resources to continue leading our industry. Those priorities are ambitious because the opportunities before us are significant.

What excites me most isn’t the strategic plan itself; it’s what the plan makes possible.

I’ve seen firsthand the expertise that exists within this membership. Every time our committees meet, every time members share operational best practices, every time competitors collaborate to

improve standards or advance programs like ASAP, we’re proving something important: when we work together, the entire profession moves forward.

That spirit of collaboration has always been TMA’s greatest strength. Our job isn’t simply to respond to change. It’s to help lead it.

The 2032 Strategic Plan challenges us to think bigger about what our association can become. It envisions TMA as the leading voice for professional monitoring and response, the trusted partner that public safety depends on, and the organization that prepares our industry for whatever comes next.

That’s an ambitious vision. But after spending the past several months getting to know this community, I believe it’s entirely achievable.

The future of professional monitoring won’t be shaped by technology alone. It will be shaped by the people who choose to innovate, collaborate, and lead.

I look forward to building that future with you.

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EDUCATION

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AI-ASSISTED VIDEO MONITORING

[OPERATIONAL REALITY BEYOND THE HYPE]

WHITNEY DOLL, CEO, THE MONITORING ASSOCIATION

The growing role of artificial intelligence (AI) in professional monitoring was a major focus during The Monitoring Association (TMA)’s recent mid-year meeting, where industry leaders, monitoring professionals, technology providers and public safety stakeholders spent two days exploring the operational realities of emerging technologies in the monitoring environment.

Across multiple education sessions and technology discussions, a consistent theme emerged: while AI is delivering meaningful improvements in video analytics, event prioritization and operational efficiency, successful implementation still depends heavily on trained operators, clearly defined workflows and responsible deployment strategies.

At many monitoring centers today, operators are processing more video events than ever before — often across construction sites, logistics yards, multifamily properties, retail environments and commercial facilities, where customers increasingly expect proactive security rather than reactive response. AI is helping manage that scale. Advanced analytics can now distinguish between people, vehicles, animals and environmental movement with far greater accuracy than earlier motion-based systems. Monitoring centers are using AI-assisted filtering to reduce nuisance alarms, prioritize critical events and improve operational efficiency.

But despite rapid advances in analytics, most monitoring professionals agree on one thing: AI works best when paired with experienced operators — not when replacing them.

As the industry continues adopting AI-driven video services, the

conversation is evolving beyond the technology itself and is now focused on a more practical question: How can AI improve monitoring operations while still preserving the human judgment customers and first responders rely on?

AI Is Solving a Longstanding Industry Challenge

For years, one of the biggest operational obstacles in video monitoring has been nuisance activity. Traditional motion-based analytics frequently generated alarms caused by shadows, insects, weather conditions, moving vegetation, headlights or wildlife. Operators still had to review those events, creating unnecessary workload and limiting scalability.

Advancements in AI are improving that equation. By pre-screening events for specific objects and behaviors, modern video monitoring software reduces non-actionable activity and helps prioritize events

for operator review. Instead of simply detecting motion, AI can detect human and vehicle activity, such as a person entering a restricted area or a vehicle approaching a gate after hours. For many monitoring centers, the operational impact has been significant.

Monitoring providers across commercial construction sites, logistics facilities, auto dealerships and remote perimeter applications report meaningful reductions in nuisance activity and improved operator efficiency when AI-assisted filtering is properly deployed. By reducing non-actionable video events and helping prioritize activity for operator review, these systems can improve workflow efficiency and help monitoring centers manage growing event volumes more effectively.

“AI-driven analytics have radically

changed the equation for defining and pricing video monitoring,” said Anthony Iannone, director of innovation and industry relations, Affiliated Monitoring. “Now, operators spend less time reviewing nuisance activity and more time focused on incidents where intervention may actually be needed. This means we can monitor more different types of installations with faster response times and more attractive economics that we could just a year ago.”

The improvements are particularly important as monitoring centers continue facing staffing pressures while managing growing volumes of video data.

The Shift From Reactive Monitoring to Proactive Intervention

AI is also accelerating a broader transformation in the monitoring industry: the move from passive surveillance to proactive security intervention.

Historically, many video systems functioned primarily as forensic tools. Cameras recorded incidents for later investigation, but intervention often occurred after a crime or loss event had already taken place. Today’s monitoring environments are beginning to change that model.

AI-assisted analytics can identify suspicious activity in real time, while trained operators evaluate context and determine the appropriate response path. Depending on the situation, that may involve: live audio intervention (talk-down), contacting on-site personnel, dispatching a guarding resource, escalating to law enforcement (call for service) or dismissing harmless activity before unnecessary dispatch occurs.

Construction site monitoring

has become one of the clearest examples of this evolution. Sites are frequently active in low-light environments and exposed to changing weather conditions, making them difficult to secure using traditional motion analytics alone. With AI-assisted monitoring, operators can more accurately identify unauthorized afterhours activity while filtering out environmental movement that previously generated nuisance alarms.

Video Verification Is Improving Response Credibility

As public safety agencies continue emphasizing verified response policies and enhanced situational awareness, video verification is becoming increasingly valuable.

When monitoring centers can provide real-time visual confirmation of criminal activity, emergency communication becomes more credible and actionable. Rather than reporting only that an alarm activated, operators may be able to confirm the number of individuals on site, whether weapons are present, vehicle descriptions, points of entry or whether a crime is actively in progress. That additional information can significantly improve situational awareness before officers arrive on scene.

The industry has also taken important steps toward standardizing how validated alarm information is communicated to emergency communications centers. Developed collaboratively between TMA and public safety representatives, the AVS-01 Alarm Validation Scoring standard establishes a framework for conveying the level of information available during an alarm event, including insights derived from video verification and other

enhanced validation sources. As AIassisted video monitoring continues evolving, standards such as AVS01 are becoming increasingly important because they help create greater consistency, clarity and communication between monitoring centers and public safety agencies.

For monitoring providers, operational credibility is becoming an increasingly important differentiator — particularly as customers and public safety agencies place greater value on verified, actionable intelligence rather than unverified alarm activity alone.

AI Still Has Operational Limitations

Despite the progress AI has made, most monitoring professionals acknowledge that analytics and automation still have important limitations, especially in life-safety environments where reliability, consistency, escalation procedures and auditability matter.

That reality was reinforced during technology discussions at the meeting, where industry experts emphasized that monitoring centers are fundamentally different from traditional customer service or chatbot environments.

AI performs best when systems are properly configured, narrowly scoped and operating within clearly defined workflows. However, monitoring centers routinely encounter variables that can affect performance: poor lighting, severe weather, camera obstructions, inconsistent camera angles, network interruptions, rapidly changing environments and unpredictable human behavior.

More importantly, AI still struggles with contextual decision-making. A person climbing a fence at midnight

may represent a criminal intrusion at one property and an authorized contractor at another. A vehicle parked near a loading dock could indicate suspicious activity or simply an early delivery. AI can identify patterns, but it does not fully understand operational context or intent. That distinction remains one of the strongest arguments for maintaining experienced operators at the center of monitoring workflows.

Industry discussions are also increasingly focused on the risks associated with deploying open-ended or poorly controlled AI systems in monitoring environments. During TMA’s mid-year technology sessions, speakers highlighted concerns including inconsistent responses, hallucinations, missed escalation opportunities, scope drift and AI systems operating outside intended workflows.

At the same time, many monitoring providers are confronting growing pressures that are accelerating interest in AI-assisted workflows, including unpredictable event volumes, staffing shortages, operator burnout, overtime demands and rising customer expectations for faster response. As a result, the industry’s approach to AI is becoming increasingly pragmatic. Rather than pursuing unrestricted automation, many organizations are focusing on orchestration — using AI to absorb repetitive, high-volume tasks while maintaining human oversight for critical decisions and life-safety events.

The most successful deployments today are typically focused on narrow, repetitive, high-volume tasks where AI can improve efficiency while remaining within controlled boundaries. Effective implementations require

bounded workflows, deterministic operational paths, deep integration with monitoring platforms, configurable guardrails, human escalation protocols, role-based permissions, auditability and accountability.

Many organizations are also implementing “human oversight gates” within AI-assisted workflows, ensuring that critical actions such as dispatch escalation, law enforcement engagement, use-of-force situations and lifesafety incidents continue to require human review and authorization.

Increasingly, AI is being positioned as part of a broader support system, helping verify, prioritize, route, document and escalate events within predefined procedures while operators remain responsible for high-risk judgment calls and situational assessment. Rather than replacing operators, many monitoring providers see AI as a way to elevate operator effectiveness by reducing operational noise and allowing personnel to focus on complex incidents where human judgment matters most.

In many deployments, the process surrounding AI ultimately matters as much as the analytics themselves. Or, as one speaker summarized during discussions: “Good AI knows when to stop.”

What Integrators Should Consider Before Deploying AI Video Services

As demand for AI-assisted video monitoring grows, integrators are discovering that successful deployments depend on far more than simply enabling analytics.

Among the most important considerations:

• Proper camera placement remains essential.

• Poor lighting can still reduce

detection accuracy.

• Analytics often require tuning for specific environments.

• Customer expectations should be carefully managed.

• Monitoring workflows must align with escalation procedures.

• Operator training remains critical for effective intervention.

Industry professionals also emphasize that AI is not a “set it and forget it” technology. Ongoing system optimization is often necessary as environments, alarm traffic patterns and customer needs evolve over time. For dealers and integrators entering the remote guarding or proactive monitoring space, operational collaboration with the monitoring center is becoming increasingly important.

The Role of the Operator Is Changing, Not Vanishing One of the more persistent misconceptions surrounding AI is that automation will dramatically reduce the need for monitoring personnel. In reality, many organizations are finding that the operator role is evolving rather than disappearing.

“AI should support operators, not replace them,” said Josh Studeny, director of central station services, Vector Security Inc. “It enhances the monitoring experience by enabling specialists to respond to and communicate on real alarms more efficiently. While AI can process vast amounts of data and detect activity at speed, it’s the experience and intuition of trained specialists that ensure the right decisions are made when it matters most.”

Instead of manually reviewing large volumes of low-priority motion events, operators are increasingly expected to validate AI-generated

alerts, assess situational context, coordinate interventions, communicate with authorities and manage customer expectations in real time. That shift places greater emphasis on training, situational awareness, communication skills and operational consistency.

The future monitoring center may ultimately rely less on staffing volume and more on highly trained personnel capable of managing AIassisted workflows effectively.

Balancing Innovation With Trust

For all the attention AI receives, professional monitoring remains fundamentally a trust-driven business. Customers trust monitoring centers to make accurate decisions during uncertain situations. Public safety agencies trust monitoring professionals to provide credible

information. Operators trust the systems supporting their workflows.

AI can strengthen those relationships, but only when implemented responsibly. The organizations seeing the greatest success today are not simply deploying analytics for marketing purposes. They are carefully integrating AI into operational procedures, validating outcomes, training personnel and continuously refining performance over time.

AI will continue reshaping video monitoring operations, but the industry’s future is unlikely to be fully automated. The companies finding success today are those using AI to improve operator efficiency, reduce nuisance activity and deliver more proactive services while still recognizing the value of

trained human decision-making. In the years ahead, the monitoring centers that succeed will likely be those that find the right balance between automation, accountability and human expertise.

This article was originally published by SDM Magazine on July 1, 2026, and was republished with permission.

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Getting to Know Hilary Schneider, CEO of SimpliSafe

Hilary Schneider is the Chief Executive Officer of SimpliSafe, where she leads the company’s mission to make every home secure with a focus on delivering customer value and keeping more people safe. An accomplished executive with expertise in scaling consumer technology and digital commerce brands, Hilary is recognized for building purpose-driven cultures and driving innovation across diverse industries.

Prior to joining SimpliSafe, Hilary served as the Chief Executive Officer and Chair of the Board of Directors of Shutterfly, LLC, a leading digital retailer and

manufacturer of personalized products. Prior to that, she was CEO of Wag!, the country’s largest on-demand mobile dog walking and care service.

Hilary also served as CEO of LifeLock, Inc., a leading provider of identity theft protection, identity risk assessment, and fraud protection services, guiding the company through its acquisition by Symantec. She’s also held senior executive roles at Yahoo! Americas, leading the U.S. region and Global Partner Solutions. Hilary’s earlier career includes leadership positions at Knight Ridder, Inc., Red Herring Communications, and Times

Mirror, where she served as CEO of Times Mirror Interactive and General Manager of the Baltimore Sun.

Hilary currently serves on the board of directors of Vail Resorts Inc., DigitalOcean, Inc., Getty Images Inc., Sleep Number Corp., Omaze, and the American Journalism Project. She previously served on the boards of LifeLock, Inc. and SendGrid, Inc..

Hilary holds an MBA from Harvard Business School and a degree in Economics from Brown University.

As your leadership team takes the helm at a pivotal time for the industry, how are you shaping the organization’s strategic vision to address evolving market demands and future opportunities?

Our strategic vision is rooted in delivering higher levels of protection, anchored by three core commitments.

First, we believe the best security is proactive. The future of the industry isn’t just responding to threats, but helping prevent them before they escalate. Our focus is clear: to stop crime before it happens.

Second, we believe safety should be accessible. SimpliSafe was founded on the principle that every home deserves to be secure, and that remains at the core of everything we do. The more affordable and attainable our solutions are, the more people we can protect.

Finally, we’re deeply committed to understanding and responding to what our customers actually need. That means keeping people safe, prioritizing our customers’ privacy, making our products easy to set up and use, and reducing friction. Our customers lead busy lives, and our role is to make protection feel effortless. We want to give them the most capable security solution with the least possible burden on their time and attention.

What major trends or disruptions do you believe will most significantly reshape the industry over the next three to five years— and how is your organization preparing for them?

The most significant disruption ahead has already begun. AI is unlocking many incredible advancements in home security and professional monitoring.

At SimpliSafe, our products and services use AI in different ways, including to detect activity faster, process information at scale, and surface potential threats with greater accuracy. What sets us apart though in many ways is that we believe strongly that when it comes to critical decisions, such as determining whether a situation poses a genuine threat or whether to dispatch first responders, human accountability and nuanced judgment remain essential.

“WE BELIEVE STRONGLY THAT WHEN IT COMES TO CRITICAL DECISIONS... HUMAN ACCOUNTABILITY AND NUANCED JUDGMENT REMAIN ESSENTIAL.

Our outdoor monitoring service, SimpliSafe Active Guard Outdoor Protection, reflects this hybrid approach, pairing innovative AIdriven detection with highly trained security agents at our in-house, U.S.-based Monitoring Center. Using our AI-enabled technology, our agents are able to detect and, ultimately, help prevent crimes.

This approach also helps us address one of the industry’s most persistent challenges: false alarms. We believe AI paired with live agent verification can help reduce low-priority and false events that unnecessarily burden Public Safety Answering Points, while ensuring first responders receive more accurate, higher-confidence information when an event does require emergency response.

We believe as the industry evolves, this combination of AI and human judgement will deliver better outcomes for our customers, communities, and partners.

Innovation has always been central to industry progress. How is your organization approaching innovation today, and where are you prioritizing investment in new technologies, capabilities, or services?

Rewind 20 years to when Chad

Laurans founded the company, innovation has always been core to SimpliSafe. Today we approach it with a focus on benefitting both our customers and our employees. At the heart of this approach is a culture of testing, learning, and constant iteration to arrive at the best possible solutions.

Thinking about our customers, what guides us is a deep understanding of and curiosity about the role our products play in their lives. We know that customers don’t define security as simply protecting a structure. They define it as protecting the people, pets, routines, and peace of mind that make a house feel like home. That broader understanding creates opportunities for us to innovate across the full customer experience, from smarter detection and proactive deterrence to simpler setup, stronger privacy protections, and more flexible service options.

Looking ahead, we’ll continue to prioritize innovations that keep people meaningfully safer, prevent dangerous situations, improve our customers’ experience, and empower our teams.

Talent and culture are critical to long-term success. How are you building a workforce and organizational culture that can

adapt and thrive in a rapidly changing environment?

I believe company culture isn’t something you can declare. It’s something you build every day through how people work, grow, and show up for each other. Our values shape how we make decisions and invest in one another.

One of the things I’m most proud of right now is how our teams are embracing AI as a personal capability, rather than just a product feature. Our teams are experimenting with ways to weave AI into their everyday workflows in ways that are making us faster, sharper, and better at the work that actually requires human judgment, using these tools responsibly and keeping people at the center of decisions. We pair that exploration with intentional development opportunities, including individual development plans, a career framework, an AI coach, and manager fundamentals training.

We also work hard to create an environment where everyone can bring their full selves to work. For example, our Employee Resource Groups help foster community and connections across the company, including for women in tech, LGBTQ+ employees, veterans, BIPOC colleagues, and caregivers.

Ultimately, adaptability comes from people who feel trusted, supported, and connected to a clear purpose. At SimpliSafe, that purpose is protecting people and their homes, and that mission continues to energize our teams.

Collaboration across the ecosystem is increasingly

important. Where do you see the greatest opportunities for partnerships – across industry, supply chains, and associations –to drive collective progress?

The greatest opportunities for progress are in areas where the industry can achieve more together than any one company can on its own. As technology advances and expectations evolve, we have the opportunity to work across our industry to improve outcomes, build trust, and support public safety organizations.

Associations like TMA play an important role in enabling this kind of collaboration, bringing the industry together around shared standards and common frameworks that benefit customers, monitoring professionals, and public safety partners. Initiatives like TMA’s ASAP-to-PSAP program, the AVS-01 Alarm Validation Scoring Standard, and the forthcoming Monitoring Center Video Procedural Standard (TMAVMS-01) perfectly demonstrate what the industry can accomplish when we align around common goals rather than solving the same challenges in isolation.

Looking ahead, as AI innovation accelerates, we believe that there’s a responsibility for the industry to work together to establish best practices and ensure we remain focused on responsible use.

Looking ahead, what excites you most about the future of the industry, and what should stakeholders across the ecosystem be paying closest attention to right now?

What excites me most about the future of the industry is that we’re at the forefront of a much larger transformation in how security is delivered. Home security has long been reactive, only detecting incidents after they occur. Today, we have the opportunity to actually keep our communities safer by moving beyond response and towards prevention.

At SimpliSafe, we’ve already proven the power of this shift with our human-plus-AI hybrid model that enables SimpliSafe Active Guard Outdoor Protection.

Since launching Active Guard, subscriber adoption has exceeded our expectations, and we’ve heard directly from customers about the impact the service has had on their lives. They’ve shared stories and footage of SimpliSafe agents proactively stopping potential crimes before they could escalate

In one instance, a man tried to burn one of our customer’s homes down while they were asleep inside. In another example, which can be seen in our current TV ad, two masked men hop our customer’s backyard fence and approach the home –ultimately running away when our agent intervenes. In these examples, SimpliSafe not only protected their home and mitigated possible losses, but also delivered invaluable peace of mind. These videos underscore the importance of preventing crimes, rather than just watching them happen.

Looking ahead, the opportunities created by artificial intelligence are vast. We see potential across smarter alarm validation, environmental monitoring, and deeper integration

with first responder dispatch systems. But the most successful approaches will keep human judgment, customer privacy, and public safety needs at the center.

Leadership today demands constant learning and resilience. What habits, perspectives, or sources of inspiration help keep you energized and focused?

I’ve always believed that the best leaders stay in what I think of as an athletic “ready position,” giving them the ability to move quickly in any direction as the situation demands. For me, that means staying curious, staying close to our customers, and never being afraid to ask ‘why not?’ when a new challenge or opportunity presents itself.

Early in my career, moving from investment banking and corporate development into an operating role where I had no direct experience was a meaningful challenge. It would’ve been easy to stay in a familiar role, but I chose to say “why not,” trusting that even failure would be a chance to learn. I quickly learned that success in my new role wasn’t just about analytical rigor, but about building trust. By communicating more authentically and sharing vulnerabilities, I was able to build stronger relationships, gain buyin, and become a more effective leader.

Today, I find enormous energy in the people around me. The team at SimpliSafe is exceptionally talented, and that caliber of thinking pushes me every day. SimpliSafe has set a new standard in home security, driven by advanced technology, innovation, simplicity, and an unwavering focus on protecting people and their homes. What inspires me most is the company’s clear purpose and the deep passion of the people behind it.

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Access Control Creates New Opportunities for Security Providers

By Elizabeth Parks, President and CMO, Parks Associates

Smart access control categories continue to gain traction among consumers, with smart door locks and smart garage door openers showing steady growth despite broader smart home market challenges. For security monitoring providers, these devices represent more than standalone products. Smart locks and smart garage door openers, along with other smart home devices, are increasingly valuable components of the connected security ecosystem. Parks Associates latest research study, Access Control in the Smart

Home: Locks and Garage Door Openers, analyzes industry market trends related to smart access control and identifies key market drivers and barriers. The study results are derived from consumer survey work of 8,000 U.S. internet households.

According to the latest research, smart door lock ownership now reaches 11% of U.S. internet households in Q2 2025, up from 9% in Q4 2022, while high purchase intent climbed to 17%. Full hardware replacements dominate

the category, with 52% of buyers replacing both the handle or knob and deadbolt simultaneously. Average selling prices have also increased 5% year over year to $146, reflecting higher costs across the category. Despite these price increases, consumer demand remains resilient.

Smart garage door openers have also resumed growth after several years of stalled adoption. Ownership increased from 9% in Q4 2022 to 11% in Q2 2025, while high purchase intent reached 14%. The market remains split between fully motorized smart openers and retrofit controllers, underscoring the category’s role as a home infrastructure upgrade rather than a discretionary smart home purchase.

For both categories, adoption is closely tied to major household transitions. Consumers are most likely to purchase smart access control products when moving or renovating, periods that create urgency and openness to home upgrades. More than half of nearterm movers intend to purchase a smart door lock, and almost half

Research continued on page 23

AI as the New Technician’s Assistant

By TMA Technology Committee

Artificial Intelligence (AI) is rapidly moving from industry buzzword to practical tool. For the security industry, the question is no longer whether AI will have an impact, but how it can be applied today in meaningful, responsible ways. One of the most immediate opportunities is in supporting the people who keep systems running: technicians, support teams, and engineers.

AI should be viewed as a technician’s assistant – not a replacement, but a force multiplier.

Modern security systems are more capable than ever, but they are also more complex. Troubleshooting an intrusion panel or communication path often requires interpreting logs, understanding network behavior, and recognizing patterns that may not be obvious. AI can assist by analyzing this data, identifying likely causes, and suggesting next steps. This

shortens troubleshooting cycles and helps standardize outcomes, particularly across teams with varying levels of experience.

This capability becomes especially valuable as the industry continues to face workforce challenges. Experienced technicians are in high demand, and onboarding new personnel takes time. AI can help bridge that gap by providing ondemand guidance, whether it’s explaining configuration options, outlining programming steps, or helping navigate unfamiliar systems. In effect, it extends the reach of experienced staff across the organization.

Beyond field and support applications, AI is also improving operational efficiency. It can assist in generating documentation, summarizing technical findings, and drafting customer-facing communication. These are not

trivial gains; reducing time spent on repetitive tasks allows professionals to focus on highervalue work, including system design, customer engagement, and problem resolution.

At the same time, the industry must approach AI with discipline. Security systems are often tied to life-safety applications, where accuracy and reliability are non-negotiable. AI-generated insights must be validated, and organizations should establish clear guidelines for appropriate use. Trust in these systems is built on consistency, not automation alone.

Many professionals are already using AI tools in their daily work to improve speed and effectiveness. The next step is to move from informal use to intentional adoption, understanding where AI adds value and where human expertise must remain central.

For the security industry, AI is not a future concept. It is a practical tool available today. When applied thoughtfully, it can enhance the capabilities of the workforce, improve efficiency, and help organizations keep pace with the growing complexity of modern security systems.

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Executive Service: How the LADDER Framework Supports GSOC Excellence

By Aaron Smith, Director - Central Station, Costco

In the high stakes world of life safety, every second counts. For our Global Security Operations Center (GSOC) responsible for monitoring Costco properties across the U.S., Canada, Puerto Rico, New Zealand, and Australia, fast was not fast enough. Despite our UL and ULC listings, an audit revealed we were not meeting the 30 second ULC fire alarm dispatch time requirement with the level of executive consistency that our standards demand.

At Costco, our mission statement guides us to always obey the law while taking care of our employees, members, and vendors. We realized that simply meeting the legal minimum was not enough if we wanted to provide a safe

environment for our people and locations. Instead of viewing 30 seconds as the goal, we redefined it as the absolute floor.

This shift led to the development of LADDER, a software agnostic framework designed to elevate GSOC operations to an executive level of performance. Since its implementation in November 2025, our global dispatch average has plummeted from 43 seconds to under 17 seconds, with peak performances reaching as little as three to nine seconds for actual fire alarms.

The Five Pillars of LADDER

The success of LADDER lies in its holistic approach, combining technical aspects with a high

performance culture.

Level One Priority: We reengineered our alarm logic in Bold Manitou to ensure critical life safety events are Priority 1. By deprioritizing standard burglar alarms, while maintaining failsafes for multiple zone activations, we ensured operators never lose focus on critical events.

Announce: Speed begins with awareness. We use physical red flashing strobes and custom audible scripts. The entire GSOC knows the second a signal hits, ensuring the team is aware as soon as an alarm reaches the queue.

Dual Dispatch: Efficiency should not sacrifice accuracy. Our call and response system involves the primary operator announcing the location while a second person responds and confirms. This ensures rapid dispatch while providing a vital second look to prevent false alarms.

Evaluate and Report: Data is our compass. By using weekly operator report cards and a fastest dispatch leaderboard, we have created a culture of excellence where our team is motivated to achieve the best possible times.

Q&A with DC Jayasundera with Jaya Consulting

Company Location: Palo Alto, CA

Years with the Company: 7

Time in Current Position: 6 months

Brief Overview of Previous Positions and Responsibilities: Previously a junior partner responsible for strategy implementation and digital value creation of a consulting partnership, Thalamus Labs (a TMA member)

What is the scope of your executive role and responsibilities currently?

As Managing Partner of boutique consulting firm JYC, DC leads the firm’s client engagements and growth initiatives. A growing part of our work involves helping companies move beyond traditional service models by leveraging operational data, video analytics, artificial intelligence (AI), and automation using connected assets and service crews. As a firm

located in the heart of Silicon Valley, we keep ourselves up to date with the latest technologies, providers, and what’s around the corner, often building internal prototypes and accelerators, from pioneering work in traditional machine learning and deep learning to latest automation using generative AI.

Briefly share your company’s mission and goals.

JYC’s mission is to help business and residential services organizations with distributed assets or blue-collar service crews to create “deep digital” value. We identify new revenue opportunities, modernize operating models, adopt emerging technologies such as AI and analytics, and execute transformation programs from concept through implementation.

As opposed to OTS (off-the-shelf) technology providers, JYC’s goal is to help monitoring companies identify where technology can solve business problems, improve operational performance, create new recurring revenue streams, and strengthen customer value propositions. Furthermore, we help organizations build scalable business models and operational capabilities that drive sustainable growth well beyond a typical PoC.

What has been your greatest professional achievement to date?

My greatest professional achievement has been helping a residential services company bridge the gap between technology innovation and measurable business value, thus opening the floodgates for the entire route laundry industry to move from coin-operated legacy operations to modern digital operations creating more economic value.

As a junior partner at a boutique firm, we worked with the EVP and team across 50+ branches and over one million remote machines, to transform the business model from B2B to B2B2C and a new digital operating cadence, generating $150M+ in new EBITDA. Experiences like these have reinforced my belief that the most impactful work happens when technology, operations, and business strategy come together to solve real customer problems and create sustainable value.

What are some of the most significant challenges facing our industry today and, in your mind, what do companies need to do to succeed?

In the monitoring industry, end customers are increasingly expecting outcomes and operational value, not simply alarm response. At the same time, organizations are faced with an overwhelming number of options for AI, video analytics, automation,

and new service models while facing workforce challenges, increasing technology complexity, and pressure to differentiate.

Success will require monitoring companies to think beyond technology adoption alone.

The organizations that thrive will be those that:

• Focus on solving customer business problems, not just monitoring events

• Implement AI with proper governance, guardrails, and human oversight

• Leverage video and operational data to create new services and recurring revenue streams

• Develop scalable workflows and operating models that support growth

• Invest in workforce enablement alongside technology modernization

The opportunity is significant for organizations willing to evolve from monitoring providers into broader operational intelligence partners.

What advice would you give to a young professional in the securitymonitoring industry today?

Stay curious and continuously learn through the uncertain periods still ahead of us!

The industry is evolving rapidly as AI, analytics, automation, cloud platforms, and video technologies become increasingly important. While technical skills are valuable, understanding customer problems and business outcomes is equally important.

The most successful professionals will be those who can connect technology, operations, and customer value. Focus on developing strong problem-solving

skills, embrace new technologies, and never lose sight of the realworld outcomes your work creates for customers and communities.

If your organization is not ready to evolve, find one that does.

How do you like to spend time outside of work?

Outside of work, I enjoy mentoring entrepreneurs and young professionals and giving back through community initiatives. Youth rugby coaching at East Palo Alto Razorhawks combines leadership, teamwork, and personal development; Volunteering at a local makerspace, Maker Nexus, the largest such space in the country, contributes to creativity and innovation.

plan to purchase a smart garage door opener. Convenience and ease of access are the primary drivers for smart lock purchases, while security and peace of mind lead motivations for smart garage door opener adoption.

These dynamics create a natural opportunity for security providers. Access control devices deliver value when integrated into broader security experiences, allowing consumers to manage entry points, monitor activity, and control their homes remotely from a single platform. Security ownership significantly increases adoption rates across both categories. One-quarter (25%) of security-system households own a smart lock, compared to just 3% of households without a security system. Similarly, 23% of security households own a smart garage door opener versus 5% of non-security households.

Professional security channels are already playing an important role in category growth. Security dealers rank as the second most common purchase channel for both smart locks and smart garage door openers. Consumers show a willingness to purchase access control devices through trusted security providers. Security platforms simplify onboarding, support professional installation, and help consumers

realize the full value of connected access control through integrated experiences.

As adoption continues to grow, security providers are well positioned to drive attachment rates by bundling smart locks and garage door controls with monitored security services. The strongest growth opportunities will come from treating access control devices as core elements of a comprehensive security ecosystem rather than standalone products. By aligning access control with security monitoring, providers can strengthen customer engagement, increase system value, and create new opportunities for long-term recurring relationships.

Parks Associates helps companies identify new opportunities, refine strategy, and accelerate growth in connected technology markets through data-driven insights and industry expertise. With more than 40 years of experience, the firm delivers proprietary consumer and industry research, market forecasts, and strategic analysis that guide business decisions across personal, connected home, small business, and commercial technology ecosystems. For more information about Parks Associates research, visit www. parksassociates.com

Discover TMA Programs and Certifications

FirstNet - FirstNet is a nationwide communications platform dedicated to help first responders and extended communities, like the alarm industry, connect to the critical information they need every day and in every emergency.

IQ - The IQ Program is the only quality control program for installations, monitoring, maintenance and service of electronic safety systems.

Five Diamond - Certified companies are committed to serving the public and AHJs through the professional development and standardization of training.

TMA Welcomes New Members

Each new member strengthens The Monitoring Association and brings valuable perspectives, expertise, and ideas to our community. Please join us in welcoming the organizations that joined TMA this quarter.

Firetronics 2000 Inc.

Listed provider of customized security solutions, delivering professional security officer and monitoring services to commercial, residential, government, and critical infrastructure clients across the United States. Headquartered in Jacksonville, Florida, the company employs more than 8,700 security professionals operating in 36 states and the District of Columbia. Guided by a mission to elevate the security industry through excellence, professionalism, integrity, and courage, FCS Security Services emphasizes rigorous training, strong client partnerships, and a service-first culture that has helped

A longtime ULC listed company and newly UL Listed, Firetronics 2000 Inc. is a Canadian leader in fire safety, security, and ULClisted monitoring solutions, serving industrial, commercial, and large residential properties across the country. With more than 20 years of experience, the company specializes in the design, installation, service, and monitoring of comprehensive fire protection and security systems, helping building owners and managers meet regulatory requirements while enhancing life safety. Through its coast-to-coast monitoring capabilities, commitment to innovation, and active involvement in industry organizations such as CFAA, CFSA, and NFPA, Firetronics has earned a reputation as a trusted partner dedicated to protecting people, property, and communities.

Non-Listed

First Coast Security (FCS)

establish long-term customer relationships and exceptional employee retention.

Kelso Building Services

Kelso Building Services provides advanced Remote Operations and Monitoring (ROM) solutions that help organizations optimize building performance, enhance resilience, and reduce operational risk. Through its 24/7 staffed operations center, Kelso delivers remote building automation system (BAS) monitoring, alarm

management, fault detection and

diagnostics, energy optimization, and cybersecurity-managed services for healthcare, commercial real estate, data centers, manufacturing, education, and other mission-critical facilities. As part of Kelso Industries, the company combines nationwide engineering expertise with local service execution to help building owners maximize uptime, improve energy efficiency, and maintain secure, intelligent building operations.

Associate

Data Remote, Inc.

DataRemote is a telecommunications technology leader specializing in POTS (Plain Old Telephone Service) line replacement solutions that help organizations modernize critical communications infrastructure. Founded in 1991 and headquartered in Miami, Florida, the company provides enterprise-grade cellular routers, IP appliances, and device management platforms that enable the seamless migration of fire alarm panels, burglar alarms, elevator phones, fax systems, and other life-safety communications from legacy copper networks to reliable IP and cellular connectivity. With more than three decades

FCS Security Services is a leading

of industry experience and over 500,000 devices deployed, DataRemote is recognized for delivering innovative, resilient solutions that support business continuity, regulatory compliance, and uninterrupted emergency communications.

Redwire

Redwire is a trusted electronic security provider serving commercial, governmental, institutional, and residential clients across Florida, South Georgia, and Southern Alabama. With more than 40 years of security industry experience, Redwire delivers integrated solutions including alarm systems, video surveillance and verification, access control, fire detection, and professional monitoring. Backed by monitoring center professionals on alert 24/7/365, Redwire’s customizable systems help protect people, property, and assets while giving customers the tools to manage their security from virtually anywhere.

Z4 Internet

Z4 Internet is a technology solutions provider specializing in reliable wireless connectivity, managed network services, and remote monitoring solutions for businesses, construction sites, industrial operations, and other challenging environments. Founded on a mission to deliver dependable internet access where traditional infrastructure falls short, Z4 combines expertise in wireless communications with innovative

security technologies, including the rental and deployment of mobile security trailers equipped with surveillance cameras, remote monitoring capabilities, and rapidresponse security features. By helping customers stay connected and secure in both temporary and permanent locations, Z4 Internet delivers flexible solutions that support operational efficiency, asset protection, and business continuity. We Empower System Integrators and their Tec

an serves properties across the United States and remains a trusted partner to owners and operators seeking modern, efficient building operations. The company’s longevity reflects a proven business model, resilient infrastructure, and continued relevance in an evolving residential landscape.

Consultant

GMC Security Technology Consulting

At GMC Security Technology Consulting LLC, our mission is to provide innovative solutions for SOC and GSOC Design as well as Remote Video Monitoring insight. With over 30 years’ experience in Security Technology, owner Jerry Cordasco brings invaluable experience to help ensure that your Security Command Center is effective, efficient and meets your operational needs now and into the future. We can advise you on everything from room design to construction, operator consoles, video walls, monitoring platforms, certifications and more. We have designed SOC/GSOC/Dispatch Centers/Remote Video Monitoring operations for major corporations and healthcare facilities.

Rit Das - Independent Consultant

Guest continued from page 20

Results and Recognition Standardizing this protocol has established a uniform response for all jurisdictions we monitor. This consistency has reduced municipal false alarm fines and strengthened our partnerships with Authorities Having Jurisdiction (AHJs). When fire departments receive a call from our GSOC, they know the information is vetted and immediate.

Receiving the TMA Marvel Award is a profound honor that validates six years of growth since launching our department. This recognition belongs to our employees who live these protocols every day. As we expand into additional countries, we do so confident that the LADDER framework will continue to protect our members, employees, and locations with precision.

The Wireline Report

Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

FCC Adopts Network and Services Modernization Order, Declining AlarmSpecific Safeguards

On March 26, the FCC adopted a Report and Order overhauling its rules for network change disclosures and the discontinuance of legacy telecommunications services. The Order finalizes the deregulatory proposals from the FCC’s July 2025 Notice of Proposed Rulemaking. The Order eliminates the requirement that carriers file network change and copper retirement notices with the FCC and ends the FCC’s practice of issuing public notices of those changes. Carriers must still post notice on their own publicly accessible websites or through industry channels, and must give direct notice to interconnecting carriers and 911 service providers. The FCC declined to eliminate the public notice requirement altogether, citing the risk to 911 service during the ongoing transition to Next Generation 911.

For monitoring companies, the practical

effect is that the centralized, FCCmaintained record of network changes is going away, and alarm companies are not among the parties entitled to direct notice. Advance warning of copper retirements and other changes that can disrupt alarm signaling is now available only through serving carriers’ own notices rather than a central FCC source.

The Order also makes it easier for carriers to retire legacy services. It replaces the FCC’s two prior replacement-service tests with a single, more permissive standard under which a range of alternatives — including mobile wireless and low-earth-orbit satellite service — can qualify as an adequate replacement for legacy voice, each required only to support access to 911. Carriers may now grandfather legacy voice, lower-speed data, and copper-based VoIP service through customer notice alone, without an FCC application, and discontinuance applications are granted automatically 31 days after public notice unless the

FCC intervenes.

These changes compress the window in which alarm companies can identify and prepare affected accounts, and they lower the bar for what counts as an adequate replacement. Several of the qualifying alternatives — particularly mobile wireless and satellite — may not support the line characteristics many alarm panels depend on, including line power, line seizure, and lossof-communications supervision. A service the FCC treats as an adequate replacement for voice will not necessarily carry alarm signaling.

The FCC declined to require that replacement services support a specific codec configuration end-to-end for calls to alarm monitoring receivers, reasoning that imposing a new compatibility requirement a decade after the related interoperability obligation sunset in 2025 would introduce delay and would be impracticable where a carrier relies on third-party services it does not control; it stated only that it encourages carriers to configure their networks to prevent alarm signaling failures. The FCC concluded the new framework would not impede access to home security or medical monitoring, while acknowledging that roughly five million installed panels still rely on dialerbased protocols.

The Order preserves FCC review of discontinuances, retains the application requirements for the lower-speed data and trunk services many monitoring operations depend on for signal transmission and redundancy, and keeps an objection process: where a

specific discontinuance would leave customers without an adequate replacement, affected parties may ask the FCC to remove the application from streamlined processing for closer review.

AT&T Moves to Preempt California’s Copper-Retirement Rules

On May 20, AT&T opened a coordinated federal challenge to California’s authority to require it to keep providing copper-based telephone service. Alongside a lawsuit against the California Public Utilities Commission (CPUC) and the state Attorney General, it filed two petitions at the FCC — one seeking preemption of California’s copper-retention rules and one seeking forbearance from federal Eligible Telecommunications Carrier obligations — plus applications to discontinue copper service affecting roughly 184,000 residential and 15,000 business customers in the state. The FCC set a pleading cycle with comments due June 22 and reply comments July 7.

The petition is the first concrete test of the preemption framework the FCC adopted in its March Modernization Order, which declared conflicting state discontinuance mandates subject to preemption without ruling on any specific state law. If the FCC grants AT&T’s relief, it would confirm that the framework reaches state-level rules — including Carrier of Last Resort and California LifeLine obligations — that might otherwise help preserve legacy service for monitored accounts. If state authority is upheld instead, it would widen the remedies available when a copper retirement threatens alarm signaling. The dispute is California-specific for now, but copper retirements by AT&T reach a broad geographic area.

FCC Proposes to Strengthen Numbering Policies, Including Limits on “Number Cycling”

On March 27, the FCC released a Notice of Proposed Rulemaking titled Strengthening Numbering Policies to

Combat Robocalls (FCC 26-17). The NPRM proposes to extend certification and disclosure requirements to all providers that obtain numbering resources, whether directly or indirectly, and seeks comment on tightening reseller transparency, restricting multilevel resale, and imposing joint-and-several liability for the misuse of numbers.

The proceeding’s most relevant feature for the alarm industry is its treatment of “number cycling,” addressed in Section V.A. The FCC defines number cycling as the use of a large quantity of telephone numbers, each used on a rotating basis as few as one or two times, often assigned to end users on a short-term or trial basis. According to the FCC, illegal robocallers may use number cycling to evade the analytics that flag numbers commonly associated with robocalls, and it cites data attributing 18 percent of reported unwanted calls to numbers with minimal call history. At the same time, the FCC acknowledges that there may be legitimate uses of number cycling, noting an observation by the North American Numbering Council that legitimate callers may rotate numbers because they believe anti-robocall analytics are incorrectly labeling and blocking their calls and view rotation as a warranted countermeasure. The FCC seeks comment on whether and how to limit number cycling, asks commenters to supply concrete examples of legitimate use cases, and asks how any rule could be defined so as not to bar legitimate cycling. Comments are due June 8 and reply comments July 7.

The legitimate-use scenario the FCC describes closely matches the alarm industry’s situation. Alarm verification traffic — short-duration calls, bursts of calls to multiple numbers, and low answer rates — resembles the pattern that analytics engines flag as suspicious, and an alarm company or central monitoring station may rotate outbound numbers to keep verification calls from being blocked. That makes

alarm verification a concrete example of the legitimate number rotation the FCC is expressly soliciting comment on, and any rule defining or limiting number cycling could reach life-safety callers who rotate numbers as a defense against erroneous blocking.

Bicameral Bill Would Expand TCPA Do-Not-Call

Protections and Robocall Liability

On April 15, members of Congress reintroduced the Protecting American Consumers from Robocalls Act, a bill that would amend the Telephone Consumer Protection Act (TCPA) in three respects. First, it would extend Do-Not-Call protections to all telephone subscribers by removing the term “residential” from the relevant provisions, allowing businesses, including small businesses, to register their numbers. Second, it would create a private right of action after a single violating call — replacing the current threshold of more than one call within a 12-month period — and would make the $500 statutory damages a mandatory minimum rather than a discretionary ceiling. Third, it would expand the definition of an automatic telephone dialing system to include equipment that dials from a stored list of numbers successively without human intervention, a change that would reach list-based and predictive dialers that the Supreme Court’s 2021 decision in Facebook v. Duguid placed outside the definition. The bill directs the FCC to revise its rules within 270 days of enactment.

Each of these changes would carry consequences for alarm companies. Extending Do-Not-Call coverage to business subscribers would, for the first time, subject marketing to commercial accounts to Do-Not-Call obligations. Single-call liability paired with a mandatory damages floor would turn isolated calling errors into actionable claims and make single-call class actions viable. And the expanded dialing-system definition would pull the list-based and predictive dialers

used for verification and marketing back under the TCPA’s consent requirements.

The bill has been introduced in prior Congresses without advancing. It can be read in part as a legislative response to ongoing litigation uncertainty over whether Do-Not-Call rules reach text messages and wireless numbers.

FTC Restarts Negative Option Rulemaking with Advance Notice

On March 11, the FTC issued an Advance Notice of Proposed Rulemaking concerning its Negative Option Rule, which governs automatic-renewal and continuity offers. The FTC submitted the draft notice for interagency review in January, following the Eighth Circuit’s 2025 decision vacating the agency’s “Click-to-Cancel” rule on procedural grounds. The advance notice, published in the Federal Register on March 13 with comments due April 13, formally restarts the rulemaking. It contains no draft rule text; instead it poses broad questions, including whether a new rule is necessary or whether existing authority is sufficient. The FTC continues to enforce under the Restore Online Shoppers’ Confidence Act in the interim. States and localities continue to act independently as well — on April 8, the New York City Department of Consumer and Worker Protection proposed what would be the first municipal “click-to-cancel” rule.

Automatic-renewal terms remain common in alarm monitoring agreements. While the vacated federal rule is not in effect and the new rulemaking is at an early, pre-proposal stage, the combination of the FTC’s restart and the continued expansion of state and now municipal cancellation requirements indicates that subscription-cancellation compliance will remain a live consideration for alarm companies operating across multiple jurisdictions, as the patchwork continues to grow.

FCC Adds Foreign-Produced Consumer Routers to the Covered List

On March 23, the FCC added “routers produced in a foreign country” to its Covered List, the catalog of communications equipment determined to pose an unacceptable risk to national security, by Public Notice (DA 26-278). The action implements a national security determination issued on March 20 and took effect immediately. Once equipment is placed on the Covered List, it becomes ineligible for FCC equipment authorization — meaning newly produced covered routers cannot be certified, imported, marketed, or sold in the United States, cannot be acquired with federal subsidies, and trigger annual compliance-certification obligations for affected entities.

The action reaches consumergrade routers — devices intended for residential or small-office use that the customer can install — as defined in a NIST technical standard; enterprise routing equipment and switches are not included. It applies to routers produced in any foreign country, not only those designated as adversaries, and it reaches any major stage of production, including design, assembly, and manufacture, so relocating final assembly alone will not remove a product from its scope. The restriction is forward-looking: it applies to consumer routers newly produced after March 2026, and routers already deployed in homes and businesses are not directly affected. The FCC established two relief paths. Manufacturers may seek conditional approval from the Department of War or the Department of Homeland Security, valid for periods of up to 18 months; the first conditional approvals were granted May 6, and additional approvals followed in midMay, including several Nokia product lines approved through October 31, 2027. Separately, on May 15 the FCC granted AT&T a limited, one-year waiver permitting narrow hardware substitutions — of substrate materials

and memory modules — to previously certified routers now on the list, through May 15, 2027.

A significant share of alarm communications now depends on customer broadband connectivity, which in turn depends on consumergrade routers. IP-based alarm signaling, video monitoring, and smart-home integration — including gateway equipment — frequently route traffic through devices within the rule’s definition, and industry analysis indicates that nearly all consumer routers are produced or assembled abroad. The exposure arises at two levels. Manufacturers and integrators that bundle or specify consumer routers are affected to the extent those devices fall within the covered definition and depending on whether the relevant product lines hold conditional approvals. Monitoring providers that provision or replace customer routers during installation may find newly produced foreign-made routers harder to obtain over time, with potential effects on installation and supported-equipment planning. The rule is forward-looking and the conditionalapproval and waiver mechanisms are functioning, so the near-term effect is expected to be manageable.

The Wireless Report

NextNav, Right-to-Repair, and Drone Dominance

By John A. Prendergast, Managing Partner, Blooston Law ( jap@bloostonlaw.com) and Cary Mitchell, Blooston Law (cma@bloostonlaw.com)

NextNav Update:

• The FCC has not yet placed the PNT Notice of Proposed Rule Making (NPRM) in WT Docket No. 25-110 on the agenda for a public vote, due to push back from various Federal agencies during the OIRA review process. This delay signals that the concerns raised by the alarm industry and others have resonated with potentially affected agencies.

• The Connected Devices for America Coalition (of which AICC is a member) has continued to oppose the NextNav proposal, by meeting with Congress, NTIA, the White House National Security Council and National Economic Council, DOT and other affected Federal agencies; seeking disclosures and conditions on NextNav experimental testing operations; submitting

comments in the OIRA process; and filing opposition comments against recent NextNav claims in the FCC dockets.

• Legislative developments: The House Appropriations Committee’s Financial Services and General Government (“FSGG”) Subcommittee held a full committee markup on the draft FSGG appropriations bill (which includes funding for the FCC) for FY 2027 on April 22. As part of an “en bloc” amendment offered by FSGG Subcommittee Chairman Dave Joyce, the bill was amended to include language prohibiting the use of any appropriated funds to reconfigure or repurpose the Lower 900 MHz Band for high power use. This language will have to be approved by Senate appropriations to become law.

• Hauhn Consulting has performed a study finding that the replacement costs for Lower 900 MHz devices made by less than half of alarm industry manufacturers would exceed $7 Billion.

NextNav Experimental Operations:

• NextNav published a blog post on May 5, 2026, titled “Seeing Is Believing: NextNav Demonstrates 5G and RFID Coexistence in the Lower 900 MHz Band.” The company filmed engineers on a San Jose, California, rooftop on May 4, one or more RFID readers near one of its radios and declared the coexistence question resolved. Serious questions remain as to the validity of this short and unwitnessed test, including but not limited to:

• (1) Did use of a single NextNav radio accurately establish the likely environment RFID readers would face, when NextNav’s system relies on triangulation that would surround readers with multiple transmitters?

• Did the very brief test accurately simulate what the RF environment would be like when potentially all three nationwide carriers are dumping unlimited, high power 5G traffic on the Lower 900 MHz band?

• Did the “coexistence” claim violate the terms of the experimental license, which was granted based

on NextNav’s indication that this particular test would not be aimed at establishing coexistence? The FCC may have imposed different conditions (including an obligation to allow affected stakeholders to witness and verify the test) if it had been told that coexistence testing was involved.

• On March 12, the Coalition filed a letter to the FCC raising issues with NextNav’s refusal to provide more info about its San Jose experimental operation, and applications that NextNav had pending to add experimental operations in two other locations: Sunnyvale CA and Pueblo, CO (STA for railroad test). It appears FCC is not following customary requirement to get LMS incumbent consent.

• The Pueblo, Colorado Experimental License (file no. 0158-EX-ST-2026) application was granted on Thursday 4/16.

• An additional experimental license in North Avondale, Colorado (file no. 0468-EX-ST-2026) was granted on Friday 4/17.

Right to Repair Update

Alaska: Alaska’s R2R bill is an issue in doubt. It originally did not include any alarm exemption. In April, a coordinated effort by AICC and other industry members was successful in convincing Alaska legislators of the need for a clear exemption for security and life safety systems, including access control equipment. However, the wording of the intrusion detection exemption was tied to systems that are monitored, leaving systems that are designed to be monitored, but aren’t (e.g., a system is left in a home after a monitoring customer moves or terminates service) possibly outside the scope of the exemption. The House Bill (HB 162) was referred to House Labor & Commerce, and scheduled for hearing on Friday, May 8. That afternoon, it was learned that the

Committee was planning to adopt a new version of the bill that stripped away all exemptions except for medical devices and automobiles, so the bill would match the Senate bill (SB 111). Representatives of AICC, ADT, SIA and ESA all attended the late Friday session and provided testimony about the need to restore the exemption for security and life safety devices. On May 11, a committee substitute for HB 111 passed the Senate with the following exemption (the only amendment added to the Senate bill):

Sec. 45.45.895. Exemptions.

(a) The provisions of AS 45.45.80045.45.899 30 do not apply to […] (3) a digital product that is (A) a fire alarm or other life safety system; (B) a physical intrusion detection system; or (C) physical access control equipment.

It is worth noting that the new exemption language is broader than the previous language, as it protects a physical intrusion detection system regardless of its monitored status. The substitute bill has moved back to the House and it passed out of House Labor & Commerce with 2 votes Do Pass, 2 votes No Recommendation, and 3 votes Amend. The bill is now before the House Rules Committee. Meanwhile, the Second Session of the Alaska 34th Legislature adjourned on May 20, 2026 without a final House vote on the bill. With the bill stalled in the House, it appears all but certain that R2R will need to be reintroduced in the Alaska Legislature next session to become law.

Massachusetts: In the Commonwealth of Massachusetts, S. 3062 was reported favorably out of the committee on Consumer Protection and Professional Licensure on April 23, 2026, and is now before Senate Ways and Means. The revised bill now includes AICC’s requested exemption language that covers “fire alarm systems, intrusion detection equipment that is provided or configured to be

provided with a security monitoring service, life safety systems, and physical access control equipment.” There have been no more recent developments in Massachusetts and S. 3062 remains pending before Senate Ways and Means.

A House digital R2R bill applicable to portable wireless devices (H. 4982, as successor to H. 433) was referred from the Joint Committee on Consumer Protection to the House Ways & Means Committee on January 28, 2026. There is concern as to whether this bill’s provisions could be applied to PERS and mPERS devices. There has not been any movement on H. 4982 since referral to House Ways & Means last January. The Massachusetts General Court is scheduled to remain in session until the end of the year.

Missouri: The Second Session of the Missouri 103rd General Assembly adjourned on May 15, 2025, without action on various R2R bills that were introduced. Companion bills HB 2871 and SB 1564, sponsored by Rep. Emily Weber and Sen. Tracy McCreery, respectively, included favorable exemption language in Section 13 as follows:

This section shall not apply to a manufacturer, dealer, distributor, integrator, installer, or monitoring service provider of a central station security device or alarm system including, but not limited to, all central station alarm systems used to prevent, detect, protect against, or respond to fire, carbon monoxide risks, falls, medical alerts, or security incidents, or control access to residential, commercial, and governmental property, services, or information systems.

HB 2871, along with two other generic R2R bills that did not have exemption language (HB 2257 sponsored by Rep. Barry Hovis and HB 3384 sponsored by Rep. Matthew Overcast), were all referred to the House Emerging Issues

committee at the end of the session. SB 1564 had been referred to the Senate Agriculture, Food Production and Outdoor Resources Committee and it effectively died in committee without action. There is a good possibility that some form of these R2R bills will be reintroduced next session.

Ohio: Companion R2R bills (SB 176 and HB 301) remain pending in the Ohio General Assembly. The bills have identical security and life safety systems and equipment exemption language that includes both “Safety communications equipment, for which the intended use is emergency response or prevention purposes by an emergency response organization, such as fire and rescue services, law enforcement, or emergency medical services” and “Fire alarm systems, intrusion detection equipment that is provided with a security monitoring service, life safety systems, and physical access control equipment, including electronic keypads and similar building access control electronics.” However, this language would be improved if the exemption for intrusion detection equipment was expanded to cover equipment that is provided or configured to be provided with a security monitoring service.

Aside from introductory hearings for SB 176 before the Ohio Senate Small Business and Economic Opportunity Committee on May 15, 2025, there has been no movement on the Senate bill. HB 301 is pending before the House Technology and Innovation Committee and there have been hearings on June 10, 2025 (introductory); October 14, 2025 (2nd Hearing); October 21, 2025 (3rd Hearing); and March 11, 2026 (4th Hearing). We are aware of no recorded votes or amendments yet introduced to HB 301. There have been no more recent actions or hearings scheduled for either bill. The Ohio Legislature will remain in session through the end of the year.

Pennsylvania: Companion digital electronic R2R bills (HB 1512 and SB 833) have been pending before the Pennsylvania General Assembly since last year. The bills include favorable “security and life safety systems” exemption language that was negotiated by AICC members with Rep. Kyle Mullins. “Security and life safety systems and equipment” is defined as: A product designed to prevent, detect, protect against or respond to security incidents or safety hazards impacting individuals or property, including:

(1) A fire alarm.

(2) A medical alert.

(3) Intrusion detection.

(4) Video security.

(5) An access control system or device.

HB 1512 passed favorably out of the House Appropriations Committee on October 27, 2025 and then passed the full House on a floor vote (110 Yes –93 No). SB 833 has been referred to the Senate Committee on Consumer Protection & Professional Licensure. The Pennsylvania Legislature is not scheduled to adjourn until November 30, 2026.

Rhode Island: Companion bills to create Rhode Island’s Digital Electronics Right to Repair Act (SB 2487 and HB 7180) remain pending before the Rhode Island General Assembly. By their terms, the bills would apply to “Digital electronic equipment” or “equipment” defined as “any product that depends for its functioning, in whole or in part, on digital electronics embedded in or attached to the product.” Neither bill includes any exemption language. AICC sent advocacy letters with suggested alarm exemption language mirroring exemptions included in Pennsylvania legislation to each bill’s sponsors and committee members.

SB 2487 was heard by the Senate Judiciary Committee on March 3 and the committee recommended it be held for further study. HB 7180 was heard

by the House Corporations Committee on March 12 and has likewise been held for further study. There has been no movement of either Rhode Island R2R bill since March.

AICC prepared a follow-up letter to committee members and bill sponsors on April 30. 2026, responding to an op ed from Rep. Mary Ann Shallcross Smith and drawing a contrast between ordinary consumer electronics and more specialized security & life safety systems. There have been no referrals or hearing scheduled on either bill as of May 21, 2026. The Rhode Island Legislature is scheduled to be in session until June 30, 2026.

FTC Negative Option Rule

Update in the FTC Negative Option Rule advance notice of proposed rulemaking (‘‘ANPRM’’) proceeding: Last March, the FTC issued the ANPRM to begin the process of rebuilding a fresh rulemaking record after the Eighth Circuit struck down the Negative Option Rule on procedural grounds. ESA submitted comments aligned with the position of the U.S. Chamber of Commerce that a new rule is unnecessary because the FTC already has authority to regulate unfair or deceptive practices related to negative option marketing. With respect to security and life safety services, ESA comments argued that customers knowingly enter into monitoring agreements with the expectation that their services will continue uninterrupted unless they take affirmative steps to cancel. Unlike discretionary or episodic subscription services, electronic security monitoring is continuous and safety-critical. Consumers rely on these services to function without interruption, so auto-renewal in this context is not a deceptive feature, but rather a core component of ensuring continuity of protection. ESA also argued that a one-size-fits-all approach that applies prescriptive negative option requirements designed for

other industries to electronic security services could create unintended consequences for consumers and increase the risk of unauthorized or accidental service termination.

AICC will have an opportunity to submit substantive comments if and when the FTC decides to move forward with an NPRM.

Drone Dominance

On April 30, AICC filed comments in the the FCC’s Unleashing American Drone Dominance proceeding (GN Docket No. 26-74) The proceeding is an FCC initiative launched in April 2026 to secure U.S. airspace and promote the domestic drone industry. Stemming from Executive Orders, it seeks to modernize licensing, expand dedicated spectrum for autonomous drones, and clear legal hurdles for counter-drone technologies. Among other things, AICC comments urged the Commission to (1) enable targeted counter-drone authority for critical infrastructure operators and certified professional security contractors; (2) promote spectrum access for beyond visual line-of-sight (BVLOS) operations for the commercial security sector; (3) expand spectrum access for drone detection and mitigation; and (4) protect the Lower 900 MHz band from high power broadband use (e.g., NextNav) to ensure reliability of existing drone operations.

NextNav filed initial comments in the proceeding urging the FCC to grant its petition as “a timely opportunity to advance American drone dominance by optimizing the Lower 900 MHz band to enable dual-use 5G-based 3D PNT that could be used to support UAS operations while also unlocking a widescale greenfield UAS sensing capability.”

The CDA Coalition filed joint reply comments in the proceeding with E-ZPass Group, the American Trucking Associations, IBTTA, LoRa Alliance, the WiFi Alliance, and others, taking direct aim at NextNav’s suggestion that it

should be able to use the Lower 900 MHz band for high-power operations, including drone and counter-drone operations.

Other reply commenters addressed the merits of NextNav’s arguments in the Drone Dominance proceeding as follows:

• Security Industry Association (“SIA”): “NextNav shamelessly seeks to shoehorn its spectrum arbitrage proposal into these proceedings regarding unmanned aircraft systems (‘UAS’) and antidrone defense systems (‘C-UAS’). The Commission should disregard NextNav’s comments outright as yet another attempt by NextNav to invoke an unrelated Commission proceeding to justify its spectrum grab of the Lower 900 MHz Band.”

• Association for Uncrewed Vehicle Systems International (“AUVSI”): NextNav’s proposal “is beyond the scope of this UAS-focused Public Notice. As noted in filings across two FCC dockets by a wide variety of industries, including aviation stakeholders, NextNav has not sufficiently demonstrated that its proposal addresses interference concerns and can coexist with the licensed and unlicensed devices operating in the Lower 900 MHz band.”

• Aviation Commenters (Aerospace Industries Association, Air Line Pilots Association International, AURA Network Systems, Inc., Aviation Spectrum Resources, Inc., The Boeing Company, Joby Aviation, and Vertical Aviation International): NextNav’s proposal “is beyond the scope of this Public Notice focused on UAS” and “NextNav has not sufficiently demonstrated that its proposal addresses interference concerns and can coexist with the countless licensed and unlicensed devices operating in the Lower 900 MHz band.”

Contraband Wireless Devices / Signal Jamming

The FCC Contraband Wireless Devices proceeding is an ongoing regulatory effort to combat the use of illegal cell phones smuggled into correctional facilities. It primarily focuses on streamlining detection and deactivation tools and developing frameworks to allow non-federal prisons to use signaljamming technologies. As you may recall, AICC submitted both comments and reply comments in the proceeding (GN Docket No. 13-111) emphasizing the unacceptable risks that jamming poses to public safety, including alarm signaling and monitoring, 9-11 calls, and communications used by first responders, among other things. AICC and others in the docket also pointed out that authorized jamming would conflict with statutory prohibitions under Section 333 of the Communications Act.

The FCC has not yet issued any orders following the close of the official comment cycle in January, and the item has not been scheduled to be taken up in an upcoming FCC Open Meeting. However, in a May 13 letter to FCC Chairman Brendan Carr, Sen. Tom Cotton of Arkansas and Rep. David Kustoff of Tennessee strongly urged the FCC to complete its review and issue a rule to authorize wireless jamming and other contraband-interdiction technologies in correctional facilities. “These tools are essential to addressing the serious public safety threat illegal cellphones pose behind bars,” Cotton and Kustoff wrote. The lawmakers said contraband phones enable inmates to orchestrate gang activity and crimes from inside prison walls. They also praised the FCC’s progress toward a “clear regulatory framework” and urged it to finalize rules “without delay” to give state prisons the authority they need to protect staff, inmates and surrounding communities.

The wireless industry views jamming as an overly broad “sledgehammer” that spills over prison walls. They also note

that it violates the Communications Act and risks interfering with legitimate broadband and voice communications off-premises. Like AICC, CTIA and major wireless carriers express support for Managed Access Systems (MAS) as a preferred alternative. We are not aware of any response from the FCC to the recent letter from Sen. Cotton and Rep. Kustoff.

FCC

Adds Foreign-Made Consumer Routers to Covered List, Prohibits Authorization of New Model

On March 23, the FCC updated its Covered List to include all consumer-grade routers produced in foreign countries. The update follows a determination by a White House-convened Executive Branch interagency body that such routers pose unacceptable risks to U.S. national security. As a result of the Covered List addition, new foreign-made consumer router models are prohibited from receiving FCC equipment authorization and therefore cannot be imported, marketed, or sold in the United States.

The action does not affect previously authorized router models, which may continue to be imported, sold, and used. Consumers and providers may also continue using any routers they have already acquired. The restrictions apply only to new device models seeking FCC equipment authorization going forward. The determination includes an exemption for routers that receive “Conditional Approval” from the Department of War or the Department of Homeland Security after a finding that the device does not pose unacceptable national security risks. Router manufacturers seeking Conditional Approval may submit applications to the FCC at conditionalapprovals@fcc.gov.

According to the Executive Branch determination, foreign-produced routers introduce supply chain vulnerabilities that could disrupt the U.S. economy, critical infrastructure, and national defense, and pose

cybersecurity risks that could be exploited to harm U.S. persons. The FCC noted that foreign-made routers were involved in the Volt, Flax, and Salt Typhoon cyberattacks targeting U.S. infrastructure. Under the Secure and Trusted Communications Networks Act, the FCC may update the Covered List only at the direction of national security authorities and is required to implement their determinations.

The FCC’s Covered List identifies communications equipment and services deemed to pose unacceptable national security risks. Equipment on the list is barred from receiving new FCC equipment authorizations. For purposes of the new restriction, “Routers” is defined by National Institute of Science and Technology’s Internal Report 8425A to include consumer-grade networking devices that are primarily intended for residential use and can be installed by the customer. Routers forward data packets, most commonly Internet Protocol (IP) packets, between networked systems.

The FCC issued a companion Public Notice on March 23 that exempts certain Class I permissive changes to routers (such as vulnerability patches and compatibility updates).

Routers have become a big part of many services covering multiple industries. Because a significant portion of the consumer router market relies on foreign manufacturing, alarm service providers should assess how this restriction will affect their equipment and services that may depend on connections to routers. While existing authorized models remain available, restrictions on new foreign-made models could narrow the range of equipment options as providers plan future deployments that may involve consumer-grade routers. Will a restriction on FCC approval of new “consumer grade” routers create any problems with connectivity and operation of alarm systems (especially

in residential settings)?

FCC Prohibits Importation and Marketing of Certain Covered Equipment that had Previously Been Authorized; and Proposes Further Tightening of Rules

By Public Notice released June 26, the FCC’s Public Safety and Homeland Security Bureau (PSHSB) and Office of Engineering and Technology (OET) announced that they are prohibiting the continued importation and marketing of certain previously authorized equipment added to the banned “Covered List” in 2024 or earlier. All such covered equipment has been publicly identified as posing “unacceptable risks to the national security of the United States or the security and safety of United States persons” for years. While importation and marketing will be prohibited, this prohibition will not affect the continued use or operation of already-purchased communications equipment. The prohibition adopted in this Public Notice also will not affect equipment added to the Covered List in 2025 or 2026, such as certain foreign-produced Uncrewed Aircraft Systems (UAS), UAS critical components, and routers. The Public Notice can be found here: https://docs. fcc.gov/public/attachments/DA-26635A1.pdf

The prohibition on continued importation and marketing of any covered equipment added to the Covered List in 2024 or earlier specifically applies to all such covered equipment that received FCC equipment authorization before the adoption of the 2022 Covered List rules, and takes effect 10 days after publication in the Federal Register. Of note, the prohibition also applies to “equipment that is used for spare parts, updates and replacements” for existing devices or otherwise “provide a process for reimbursement . . . to allow users to replace the affected equipment.”

However, the prohibition is temporarily

suspended for certain equipment added to the Covered List on March 12, 2021, when used for the purpose of physical security surveillance of critical infrastructure, until the Commission adopts a definition of “critical infrastructure.” And the prohibition does not apply to any equipment added to the Covered List after 2024. The Commission updated the Covered List webpage to identify the covered equipment that is subject to the prohibition on importation and marketing, which is available at: https://www.fcc.gov/supplychain/ coveredlist#importation-marketingprohibitions

After review of the record filed in response to a March 27 Public Notice seeking input on this issue, the FCC reaffirmed its previous finding that older models of covered equipment— many of which remain widely available in the U.S.—continue to pose an unacceptable risk to national security when imported or marketed in the United States, not only when newly introduced to the market. The FCC found that equipment added to the Covered List in 2024 or earlier “is often functionally identical to these firms’ more recently banned products” that have been deemed to pose an unacceptable national security risk.

Certain equipment added to the Covered List on March 12, 2021 is only on the Covered List when used for specific purposes—namely, “for the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes.” New equipment authorization applications for covered equipment produced by entities subject to usebased restrictions (i.e., equipment that is covered when “used for the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes”) are generally prohibited until those

manufacturers have submitted, and received Commission approval for, compliance plans. The FCC has not yet approved compliance plans it has received, because in 2024 the United States Court of Appeals for the D.C. Circuit rejected the Commission’s definition of “critical infrastructure”. Given this backdrop, for any equipment that is “covered” when used for certain purposes, the prohibitions on continued importation and marketing that the Commission adopts in the June 26 Public Notice will not apply to importation and marketing for non-“covered” uses. Therefore, the importation and marketing of alreadyauthorized equipment subject only to a use-based Covered List entry will only be prohibited if imported or marketed for the purpose of the following:

• Public safety;

• Government facilities;

• (Suspended, pending finalized definition of, and guidance for interpreting, “critical infrastructure”) physical surveillance of critical infrastructure; and

• “Other national security purposes.”

The FCC follows the Cybersecurity and Infrastructure Security Agency’s (CISA) description of the “government facilities” sector: According to CISA, the government facilities sector includes ‘a wide variety of buildings, located in the United States and overseas, that are owned or leased by federal, state, local, and tribal governments.’ In addition to facilities that are open to the public, CISA notes that others ‘are not open to the public [and] contain highly sensitive information, materials, processes, and equipment,’ and that these facilities include and are not limited to ‘generaluse office buildings and special-use military installations, embassies, courthouses, national laboratories, and structures that may house critical equipment, systems, networks, and functions.’ CISA also notes that ‘[i] n addition to physical structures, the sector includes cyber elements that contribute to the protection of sector

assets (e.g., access control systems and closed circuit television systems) as well as individuals who perform essential functions or possess tactical, operational, or strategic knowledge.’ Equipment manufacturers, aggregators and dealers will want to determine how the FCC’s new prohibition may affect their operations; and all alarm device retailers and users will want to determine whether the prohibition will affect future purchases of equipment, including but not limited to new or replacement devices (including spare parts) for systems that they are already using.

FCC Proposal to Strengthen Rules

Governing “Dangerous” Gear: In a related development, the FCC is proposing to adopt a Third Report and Order and Third Further Notice of Proposed Rulemaking that would tighten the equipment authorization program by closing what the FCC calls component-level and supply-chain loopholes in its Covered List rules. Among other steps, the item would bar authorization of devices that incorporate logic-bearing hardware components produced by Covered List entities; extend the marketing rules to online marketplaces and require them to display the FCC ID at the online point of sale; require full certification for any modification or permissive change made by a Covered List entity; and adopt a narrowed definition of “critical infrastructure” in response to a partial court remand. The accompanying further notice would seek comment on dividing the Covered List into producer- or provider-based and production-location-based categories, enhancing supply-chain transparency through hardware and software bills of materials, and strengthening enforcement. (ET Docket No. 21-232).

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FirstNet Certified Companies

TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of July 2026.

• ADT, LLC, Boca Raton, FL

• AFA Protective Systems, Inc., Syosset, NY

• Affiliated Monitoring, Union, NJ

• Alarm.com, Tysons, VA

• Alarme Sentinelle, Montreal, QC

• Allied Universal Technology Service Richardson, TX

• Allstate Security Industries, Inc., Amarillo, TX

• Arco Security Central Station Corp., Miami, FL

• Bay Alarm Systems, Concord, CA

• Becklar Monitoring, LLC, Ogden,

• Centra-larm Monitoring, Manchester, NH

• COPS Monitoring, Williamstown, NJ

• Criticom Monitoring Services, Longwood, FL

• DMP, Springfield, MO

• Doyle Security Systems Inc., Rochester, NY

• Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

• Emergency 24, Des Plaines, IL

• Federal Response Center, Inc. Springfield, MO

• First Alarm, Aptos, CA

• Johnson Controls Security, Boca Raton, FL

• Kings III of America, Coppell, TXKansas City, MO

• NAPCO Security Systems, Inc., Amityville, NY

• National Monitoring Center (NMC), Lake Forest, CA

• Per Mar Security Services, Davenport, IA

• Pye-Barker Fire & Safety, LLC, Doral, FL

• Security Central, Statesville, NC

• Security Equipment, Inc., Omaha, NE

• The Watchlight Corporation, El Cajon, CA

• United Central Control, San Antonio, TX

• Vector Security, Inc., Warrendale, PA

• Vyanet Operating Group, Bend, OR

• Wayne Alarm Systems, Inc., Lynn, MA

• WH International Response Center, Rockford, MN

IQ Certified Companies

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of July 2026.

• Affiliated Monitoring Inc., Union, NJ

• Allstate Security Industries, Inc., Amarillo, TX

• Cen-Signal UL Automated Central Station, Columbus, GA

• Centra-Larm MonitoringManchester, NH

• COPS Monitoring, Williamstown, NJ

• Genesis Security Services, Carolina, PR

• Guardian Protection Warrendale, PA

• National Monitoring Center, Lake Forest, CA

• Scutum Digital, Staten Island, NY

• Wayne Alarm Systems, Inc., Lynn, MA

Congratulate TMA’s 2026 Five Diamond Designees

The monitoring centers listed below are designated TMA Five Diamond as of July 2026. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

a.p.i. Alarm Inc.

Toronto, ON

www.apidealers.com

Full Service Monitoring Designated since 2023

a.p.i. Alarm Inc.

Denver, CO

www.apidealers.com

Full Service Monitoring Designated since 2023

Acadian Monitoring Services, LLC Lafayette, LA

www.acadianmonitoringservices. com

Wholesale/Contract Monitoring Designated since 2005

ADT, LLC

Irving, TX

www.adt.com

Full Service Monitoring Designated since 2014

ADT, LLC

Knoxville, TN

www.adt.com

Full Service Monitoring Designated since2014

AFA Protective Systems, Inc. Syosset,NY

www.afap.com

Full Service Monitoring Designated since 2014

Affiliated Monitoring Union, NJ www.affiliated.com

Wholesale/Contract Monitoring, Video Monitoring Designated since 2005

Affiliated Monitoring Houston, TX www.affiliated.com

Wholesale/Contract Monitoring, Video Monitoring Designated since 2005

Alarm Detection Systems, Inc. Aurora, IL

www.adsalarm.com

Full Service Monitoring Designated since 2003

Alarmco, Inc.

Las Vegas, NV www.alarmco.com

Full Service Monitoring Designated since 2006

Alarme Sentinelle Montreal, QC www.sentinelalarm.com

Full-Service Monitoring Designated since 2010

Alert 360 Tulsa, OK www.alert360.com

Full Service Monitoring, Video Monitoring Designated since 2018

Allied Universal Technology Services Wyoming, MI www.aus.com

Dealer, Full Service Monitoring Designated since 2013

Allied Universal Technology Services Richardson, TX www.aus.com

Dealer, Full Service Monitoring, GSOC Monitoring, Video Monitoring Designated since 2013

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com

Full ServiceMonitoring, Wholesale/ Contract Monitoring, Video Monitoring Designated since 8/2006

American Alarm and Communications, Inc.

Arlington, MA www.americanalarm.com www.americanalarm.com

Full Service Monitoring Designated since 2004

Audeamus DBA Sebastian Corp KErman, CA www.sebastiancorp.com

Full Service Monitoring, Video Monitoring Designated since 2004

Barcom Security, Inc. Swansea, IL

www.barcomsecurity.com

Full Service Monitoring, Video Monitoring Designated since 2007

Bay Alarm Company Concord, CA www.bayalarm.com

Full Service Monitoring Designated since 2006

Becklar Monitoring Ogden, UT

www.becklar.com/monitoring Wholesale/Contract Monitoring Designated since 2007

Becklar Monitoring Cedar City, UT www.becklar.com/monitoring

Wholesale/Contract Monitoring Designated since 2023

BHIP Vigilante, LLC Troy, MI

www.vigilantesecurity.com

Full Service Monitoring, Wholesale/ Contract Monitoring Designated since 2016

Blackline Safety

Calgary, AB

www.blacklinesafety.com

GSOC Monitoring Designated since 2018

Bosch Building Technologies Ottawa, ON www.boschbuildingtechnologies. com

Full Service Monitoring Designated since 2024

Bosch Building Technologies Victoria, BC www.boschbuildingtechnologies. com

Full Service Monitoring Designated since 2023

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com

Wholesale/Contract Monitoring Designated since 2009

Clearview Securities, Inc. Knoxville, TN

www.clearviewtn.com

Full Service Monitoring Designated since 2023

Cooperative Response Center, Inc. (CRC)

Austin, MN

www.crcalarms.com

Wholesale/Contract Monitoring Designated since 2011

COPS MonitoringWilliamstown, NJ

www.copsmonitoring.com

Wholesale/Contract Monitoring Designated since 2014

COPS Monitoring Boca Raton, FL www.copsmonitoring.com

Wholesale/Contract Monitoring Designated since 2014

COPS Monitoring Lewisville, TX www.copsmonitoring.com

Wholesale Monitoring Designated since 2014

CPI Security Systems Charlotte, NC

www.cpisecurity.com

Full Service Monitoring Designated since 2009

Damar Security Systems Sarnia, ON www.damarsecuritysystems.com

Full Service Monitoring Designated since2012

DGA Security Systems, Inc.

New York, NY

www.DGA.com

Full Service Monitoring Designated since 2005

DMC Security Services Inc., Midlothian IL

www.dmcsecurity.com

Full Service Monitoring Designated since 2005

Doyle Security Systems Rochester, NY www.godoyle.com

Full Service Monitoring Designated since 2004

ECAM Secure Inc. Long Beach, CA

www.ecamsecure.com

Video Monitoring Designated since 2026

Electronix Systems Central Station Alarms, Inc.

Huntington Station, NY

www.electronixsystems.com

Full Service Monitoring, Wholesale/ Contract Monitoring, Video Monitoring Designated since 2005

Ellijay Telephone Company Ellijay, GA

www.etcbusiness.com

Full Service Monitoring Designated since 2015

ESC Central, Inc. Birmingham, AL

www.esccentral.com

Wholesale/Contract Monitoring Designated since 2014

Everon Irving, TX

www.everonsolutions.com

Full Service Monitoring Designated since 2014

Everon LLC Wichita, KS

www.everonsolutions.com

Full Service Monitoring, Designated since 2014

Federal Response Center, Inc. Springfield, MO

www.federalprotection.com

Full Service Monitoring

Designated since 2006

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com

Full Service Monitoring Designated since 2009

Gillmore Security Systems, Inc. Cleveland, OH

www.gillmoresecurity.com

Full Service Monitoring Designated since 2009

Global Guardian Charlotte, NC

www.globalguardian.com

Full Service Monitoring Designated since 2025

GM Security Technologies San Juan, PR

www.gmsectec.com

Full Service Monitoring, Video Monitoring Designated since 2011

Guardian Alarm Southfield, MI

www.guardianalarm.com

Full Service Monitoring, Video Monitoring Designated since 2024

Guardian Protection Services Inc. Butler, PA

www.guardianprotection.com

Full Service Monitoring

Designated since 2006

Guardian Protection Services Inc.

Warrendale, PA

www.guardianprotection.com

Full-Service Monitoring Designated since 2006

Holmes Security Systems Fayetteville, NC

www.holmeselectricsecurity.com

Full Service Monitoring Designated since 2023

Interface Systems St. Louis, MO

www.interfacesystems.com

Full Service Monitoring, Video Monitoring Designated since 2004

Interface Systems Plano, TX

www.interfacesystems.com

Full Service Monitoring, Video Monitoring Designated since 2004

Kastle Systems Falls Church, VA

www.kastle.com

Full Service Monitoring Designated since 2014

Kroger Central Alarm Control Portland, OR

www.kroger.com

GSOC Monitoring Designated since 2015

Life Alert Emergency Response, Inc. Encino, CA

www.lifealert.com

Full Service Monitoring Designated since 2014

Life Safety Monitoring, LLCAutomated Security Alert Munhall, PA

www.mylifesafetymonitoring.com

Wholesale/Contract Monitoring Designated since 2018

Metrodial Corporation, Inc. Hicksville, NY

www.metrodial.com

Full Service Monitoring Designated since 2004

National Monitoring Center

Irving, TX

www.nmccentral.com

Wholesale/Contract Monitoring Designated since 2016

National Monitoring Center Lake Forest, CA

www.nmccentral.com

Wholesale/Contract Monitoring, Designated since 2016

Nationwide Central Station Monitoring Corp. Freeport, NY

www.nationwidedigital.com

Wholesale/Contract Monitoring Designated since 2007

NextEra Energy, Inc.

Juno Beach, FL

www.nexteraenergy.com

GSOC Monitoring Designated since 2022

Northern911 Sudbury, ON www.northern911.com

Full Service Monitoring – Canada Designated since 2014

Northwest Alarm Monitoring Seattle Washington www.nwalarm.com

Wholesale/Contract Monitoring Designated since 2024

Per Mar Security Services

Davenport, IA

www.permarsecurity.com

Full Service Monitoring Designated since 2014

Power Plus!

Anaheim CA

www.powerplus.com

Video Monitoring Designated since 2026

ProTELEC Safety & Security Winnipeg, MB

www.protelecalarms.com

Full Service Monitoring Designated since 2025

Pro-Vigil San Antonio, TX www.pro-vigil.com

Video Monitoring Designated since 2024

Radius Security Richmond, BC

www.radiussecurity.com

Full Service Monitoring, Video Monitoring Designated since 2012

SaskTel c/o SecureTek Monitoring Solutions Yorkton,SK www.securetek.com

Full Service Monitoring, Wholesale/ Contract Monitoring Designated since 2010

SaskTel c/o SecurTek Monitoring Solutions Winnipeg, MB www.securetek.com

Full Service Monitoring, Wholesale/ Contract Monitoring Designated since 2022

Scutum Digital Staten Island, NY ww.scutum-digital.com

Wholesale/Contract Monitoring Designated since 2023

Scutum Digital Tampa, FL ww.scutum-digital.com

Wholesale/Contract Monitoring Designated since 2016

Securitas Technology. Honolulu, HI

www.securitases.com

Full Service Monitoring Designated since 2003

Securitas Technology Uniontown, OH www.securitases.com

Full Service Monitoring Designated since 2003

Security Alarm Corporation Port Charlotte, FL

www.securityalarmcorp.com

Full Service Monitoring Designated since 2023

Security Central Statesville, NC

www.security-central.com

Wholesale/Contract Monitoring Designated since 2015

Security Equipment, Inc. (SEI) Omaha, NE

www.sei-security.com

Full Service Monitoring Designated since 2004

Siemens Industry, Inc. Irving, TX

www.siemens.com

Full Service Monitoring Designated since 2004

Simon Operational Intelligence Center Indianapolis, IN www.simon.com

Full Service Monitoring, GSOC Monitoring Designated since 2020

SMART Security Pros, LLC dba

Mobile Video Guard Bowie, MD

www.mobilevideoguard.com

Video Monitoring Designated since 2024

Sonitrol Great Lakes Grand Blanc, MI www.sonitrolverified.com

Full Service Monitoring, Video Monitoring Designated since 2022

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com

Full Service Monitoring, Wholesale/ Contract Monitoring, Video Monitoring Designated since 2007

Tech Systems Inc. Buford, GA www.techsystemsinc.com

Full Service Monitoring, GSOC Monitoring Designated since 2019

Telsco Security Systems Inc. Edmonton, AB www.telsco.com

Full Service Monitoring, Video Monitoring Designated since 2016

TELUS Security Automation, Inc.

Saint Leoanard, QC www.tellus.com

Full Service Monitoring, GSOC Monitoring, Wholesale/Contract Monitoring, Video Monitoring Designated since 2024

TELUS Security Automation, Inc. Calgary, AB www.tellus.com

Full Service Monitoring, GSOC Monitoring, Wholesale/Contract Monitoring, Video Monitoring Designated since 2024

The Church of Jesus Christ of Latter-day Saints Salt Lake City, UT

www.churchofjesuschrist.org

GSOC Monitoring Designated since 2012

The Watchlight Corporation El Cajon, CA

www.watchlight.com

Full Service Monitoring Designated since 2014

Titan Monitoring Overland Park, KS www.tpcsecurity.com

Video Monitoring Designated since 2022

United Central Control (UCC) San Antonio, TX www.teamucc.com

Full Service Monitoring Designated since 2020

United Central Station Plainview, NY www.unitedcs.org

Full Service Monitoring, Wholesale/ Contract Monitoring Designated since 2025

Valley Security and Alarm Fresno, CA

www.valleysecurityandalarm.com

Full Service Monitoring Designated since 2017

Vivint Inc. Eagan, MN www.vivint.com

Full Service Monitoring Designated since 2014

Vivint Smart Home Provo, UT www.vivint.com

Full Service Monitoring Designated since 2014

Vyanet Operating Group, Inc. Bend, OR www.vyanet.com

Full Service Monitoring Designated since 2014

Washington Alarm, Inc. Seattle, WA

www.washingtonalarm.com

Full Service Monitoring, Wholesale/ Contract Monitoring Designated since 2017

Wegmans Food Markets, Inc. Rochester, NY

www.wegmans.com

GSOC Monitoring Designated since 4/2008

Worldview Monitoring Randburg, Gauteng www.worldviewmonitoring.com

Video Monitoring Designated since 2026

Stand out in the monitoring industry with the Five Diamond Designation

Companies that achieve this recognition differentiate themselves in a competitive marketplace while proving their dedication to quality, professional monitoring, and public safety.

Learn more at tma.us/programs/fivediamond

Monitoring Center Operator Level 1 Training Graduates

Graduates highlighted in blue achieved 100% on their exam.

Name Company Graduated

Camilo Aban ECAM Secure 2/19/26

Noah Abbott Doyle Security 3/14/26

Michael E Aboud Amalgamated Security Services Ltd. 4/8/26

Alejandro Acosta ECAM Secure 2/11/26

Marcus Adams Scutum Digital 3/21/26

Ibraheem Ahmed Interface Systems - Dallas 3/19/26

Jefferson Alamo Affiliated Monitoring 4/13/26

Layth Albawab Johnson Controls Security Solutions 2/18/26

Sara Aleksick AZ Security Control 4/9/26

Matthew Ali U.S. Monitoring, Inc. 3/16/26

Owen Alves Vyanet Operating Group Inc. 3/28/26

Ryan Amin COPS Monitoring & Lydia Security 4/23/26

Warren Anderson Interface Systems - St.Louis 2/3/26

Kristi Anderson Vivint, Inc. 4/1/26

Kay Andrews Shark Security Ltd 4/29/26

Rafael Anez COPS Monitoring & Lydia Security 3/11/26

Jomal Antony SecurTek 4/21/26

Mike Arocha Pro-Vigil, Inc. 4/30/26

Karen Arturo Blackline Safety Corp (CA) 3/20/26

Suruchi Aryal Interface Systems - St.Louis 3/14/26

Marcelo Asan Ortiz Life Alert Emergency Response 4/30/26

Kevin Asbury Scutum Digital 3/21/26

Anaya Asim Interface Systems - Dallas 3/17/26

Shirvonna Asmond CPI Security Systems, Inc. 4/2/26

Elaine Astran United Central Control 3/6/26

Christina Avilez Alarm Central 2/13/26

Lisset Avitia National Monitoring Center 2/25/26

Saul Ayala Power Plus 2/13/26

Kate Ayuyang a.p.i. ALARM INC (CA) 4/19/26

Theory Badi Allied Universal Technology Services 4/1/26

Michael Baker Alarm Central 2/12/26

Jonathan Baker COPS Monitoring & Lydia Security 3/10/26

Maria Ballinas Federal Response Center 4/10/26

Franklin Barbb Vigilante Security 4/21/26

Hevyn Barnes Per Mar Security Services 3/18/26

Brian Barreto ECAM Secure 2/22/26

Greg Baxter Ahold-Delhaize USA 3/19/26

Samard Bedard COPS Monitoring & Lydia Security 3/13/26

Alamar Benitez Life Alert Emergency Response 3/21/26

Ta’Kya Benjamin Global Guardian, LLC 3/31/26

Christian Bennett Engineered Protection Systems, Inc. 2/15/26

Christian Berding- ApplewhaiteElectronix Systems CSA, Inc. 4/21/26

Brittaney Berggren U.S. Monitoring, Inc. 3/6/26

Yvonne Berry Johnson Controls Security Solutions 4/3/26

Tyler Birch The Church of Jesus Christ of Latter-day Saints 2/5/26

Crystal Black ADT Security Services 3/18/26

AJ Black Alert 360 3/6/26

Todd Blaylock Interface Systems - St.Louis 3/21/26

Ciera Bluford Johnson Controls Security Solutions 4/28/26

Candi Boger COPS Monitoring & Lydia Security 4/28/26

Haley Bolden Securitas Technology Corporation 2/7/26

Angel Bone ADT Security Services 3/10/26

USA and international graduates completed February 1, 2026 to May 1, 2026

Name Company Graduated

Russell Bonner ECAM Secure 2/23/26

David Boon Kastle Systems - Falls Church location 4/3/26

James Bottom Security Engineers, Inc. 4/11/26

James Bracero ECAM Secure 2/12/26

Reaunna Bratton Power Plus 3/3/26

Heather Bravo National Monitoring Center 2/3/26

Christine Breit National Monitoring Center 3/26/26

Adrian Briseno Pro-Vigil, Inc. 4/30/26

Cedrick Brooks Alarm Central 2/11/26

Kameron Brooks Life Alert Emergency Response 3/27/26

Danirah Brown Alert 360 3/11/26

Jeremy Brown Global Guardian, LLC 2/5/26

Heather Brown Interface Systems - St.Louis 3/19/26

Janilla Burns ESC Central 3/30/26

Jessica Burton Ahold-Delhaize USA 3/20/26

Jacob Cabaniss Vivint, Inc. 3/12/26

Steven Cabello GM Security Technologies 4/17/26

Melissa Caldwell ADT Security Services 3/10/26

Nerline Calixte COPS Monitoring & Lydia Security 3/20/26

Hope Calixte Global Guardian, LLC 2/24/26

Anya Calixte Global Guardian, LLC 3/5/26

Teesha Campbell Affiliated Monitoring 2/9/26

Kalaya Campbell National Monitoring Center 2/2/26

Deanna Campbell Northern911 (CA) 4/28/26

Karlie Carleton Life Alert Emergency Response 3/26/26

McComber Carri Johnson Controls Security Solutions 4/2/26

Yessenia Cartajena-Hernandez Life Alert Emergency Response 3/22/26

Makayla Cashion Life Alert Emergency Response 3/23/26

Ariel Casillar COPS Monitoring - TX 4/10/26

Sara Celona COPS Monitoring - TX 4/21/26

Enrique Cervantes-Lopez Life Alert Emergency Response 3/26/26

Karla Charles Shark Security Ltd 4/29/26

Julio Cheng Scutum Digital 4/6/26

Aura Cheskalyn ECAM Secure 2/13/26

Surya Chintala Global Guardian, LLC 2/13/26

Nicole Civiletti Scutum Digital 3/9/26

Luigi Civiletti Scutum Digital 3/10/26

Keanie Clark Alarm Central 2/9/26

Keren Claros Vivint, Inc. 4/5/26

Paige Clemente COPS Monitoring & Lydia Security 3/13/26

Charles Click ADT Security Services 3/18/26

Ben Cobarruvias United Central Control 3/24/26

Charles Cochraham Kastle SystemsFalls Church location 3/25/26

Karissa Cochrane Alarm Central 2/14/26

Haylee Cochrane-Valen Vyanet Operating Group Inc. 3/25/26

Asia Cody Interface Systems - St.Louis 3/31/26

Antonia Colby Life Alert Emergency Response 3/22/26

Tamara Cole Affiliated Monitoring 2/20/26

Pamela Columbia Scutum Digital 4/2/26

Timothy Conklin Securitas Technology Corporation 2/10/26

Matthew Coppinger Scutum Digital 4/6/26

John Coppola Scutum Digital 3/26/26

Steven Coppola Statewide Central Station 2/3/26

Name Company Graduated

Rizamar Cortes SecurTek 4/20/26

Isaiah Cortez Life Alert Emergency Response 3/22/26

Kristin Cotton ADT Security Services 3/5/26

Angela Cowan ADT Security Services 3/7/26

Cameron Cox Puget Sound Energy 2/17/26

Laura Coyle CPI Security Systems, Inc. 4/1/26

Bronson Craythorn The Church of Jesus Christ of Latter-day Saints 2/5/26

Mian Crosby ECAM Secure 2/27/26

Stephany Cuellar Life Alert Emergency Response 3/20/26

Justin Cuesta-Rivera Scutum Digital 3/12/26

Grace Cunningham Fire Monitoring of Canada, Inc. (CA) 4/3/26

Carly Curtis AZ Security Control 2/27/26

Kaitlin Darlington Puget Sound Energy 2/23/26

Keagan Davis ADT Security Services 3/8/26

Bri Davis Alarm Monitoring Services, Inc. 3/21/26

Ammon Davis Avantguard Monitoring Centers 3/30/26

Mark Davis ECAM Secure 2/4/26

Donita Davis National Monitoring Center 2/2/26

Beatriz Daxon Per Mar Security Services 2/20/26

Mikal De La Pena-Coe Puget Sound Energy 2/18/26

Ariel Defilipo Scutum Digital 3/17/26

Julian Delfs ECAM Secure 2/19/26

Anthony Diacontonas Securitas Technology Corporation 3/11/26

Brandon Diaz United Central Control 4/21/26

Alexander Digeorgia COPS Monitoring & Lydia Security 3/11/26

Maria Dimaggio Alarm Central 2/7/26

Mike Disher Puget Sound Energy 2/20/26

Dave Dobbins Alarm Central 2/9/26

Michael Dobbins DGA Security 2/21/26

Smileen Dobich ADT Security Services 3/31/26

Thomas Domer Vivint, Inc. 4/27/26

Talia Donaldson Scutum Digital 3/25/26

Mac-Naly Dorsainvil Affiliated Monitoring 3/13/26

Robert Drews Walden Security 3/14/26

Jazmin Duarte Life Alert Emergency Response 3/27/26

Mardeeb Easterly ADT Security Services 3/5/26

Kevion Edwards Affiliated Monitoring 2/20/26

Linda Edwards Alarm Central 2/9/26

Jalynn Edwards Alert 360 3/25/26

John Elango ECAM Secure 2/17/26

Hanna Ellenburg ADT Security Services 3/13/26

Thomas Embrey Valley Security & Alarm 4/3/26

Giovanni Enriquez Life Alert Emergency Response 3/28/26

Gary Escareno Power Plus 2/3/26

LaTasha Esparza Johnson Controls Security Solutions 4/8/26

William Essex Allied Universal Technology Services 3/11/26

Gage Estes U.S. Monitoring, Inc. 3/6/26

Roberto Estrella ECAM Secure 2/9/26

Trent Evans ADT Security Services 3/3/26

Jordan Faelden a.p.i. ALARM INC (CA) 4/27/26

Destiny Fain ADT Security Services 3/6/26

Andrew Falcon Pro-Vigil, Inc. 4/29/26

Doris Faletoi Securitas Technology Corporation 2/12/26

Christopher Falzone Wayne Alarm Systems, Inc. 4/23/26

Lori Fearon Johnson Controls Security Solutions 4/16/26

Avee Fedee DGA Security 3/27/26

Luz Feliciano Scutum Digital 3/26/26

Kobe Fenwick SMART Security Pros, LLC dba Mobile Video Guard 4/2/26

Anya Fletcher Alarm Central 2/15/26

Name Company Graduated

Stephanie Fletcher Electronix Systems CSA, Inc. 4/20/26

Aauniyuah Fluker Affiliated Monitoring 2/20/26

Bob Foray Scutum Digital 3/17/26

Sarah Foster Pro-Vigil, Inc. 4/29/26

Trevor Franklin CPI Security Systems, Inc. 4/2/26

Michael Funches Security Central 4/2/26

Eva Furby COPS Monitoring & Lydia Security 3/18/26

Priya Gabil Momin Keystone Security Services (IN) 3/11/26

Arianna Galvan Life Alert Emergency Response 3/18/26

Andrea Gangloff Puget Sound Energy 3/5/26

Oscar Garcia Pro-Vigil, Inc. 4/30/26

Brett Gimpel Federal Response Center 3/13/26

Robert Gogan Unlimited Technology, Inc. 3/11/26

Felipe Gomez National Monitoring Center 2/3/26

Patricia Gonciarz Scutum Digital 3/26/26

Sonya Gonzales Power Plus 2/5/26

Dawnn Graham Securitas Technology Corporation 3/22/26

Halle Grate Scutum Digital 3/16/26

Cameron Gray Operational Intelligence Center 3/31/26

Zackary Gray U.S. Monitoring, Inc. 3/10/26

Devin Green COPS Monitoring & Lydia Security 3/23/26

Henry Green Interface Systems - St.Louis 4/17/26

Laura Greenbacker Puget Sound Energy 2/17/26

Michael Grelle Interface Systems - St.Louis 2/5/26

Elizabeth Guerrero Life Alert Emergency Response 3/19/26

Angela Gunther Security Central 4/24/26

Dylan Gurnsey Doyle Security 3/4/26

Ana Guzman ECAM Secure 2/12/26

Berhe Habtemichael Johnson Controls Security Solutions 3/30/26

Donovan Hall Alarm Central 2/18/26

Serra Hall Walden Security 3/9/26

Ivory Hankerson Doyle Security 3/17/26

Billie Hannum ADT Security Services 3/16/26

Andrea Harmon ADT Security Services 3/22/26

Shamika Harper COPS Monitoring & Lydia Security 4/29/26

Will Harper Tech Systems Inc 4/7/26

JonPaul Harris Scutum Digital 4/5/26

Sara Haskins U.S. Monitoring, Inc. 3/6/26

Judy Hatterer COPS Monitoring & Lydia Security 4/28/26

Angel Hendricks Interface Systems - St.Louis 4/8/26

Jose Hernandez APS 3/10/26

Louis Hernandez ECAM Secure 2/10/26

Yesenia Hernandez Interface Security 4/2/26

Bersai Hernandez Johnson Controls Security Solutions 4/22/26

Chandler Herron Interface Systems - St.Louis 4/29/26

Aaliyah Hewlett CPI Security Systems, Inc. 4/1/26

Juanasha Hickman Per Mar Security Services 3/31/26

Bradley Higgins Securitas Technology Corporation 2/12/26

Chelseay Hill ADT Security Services 3/19/26

Chace Hindman U.S. Monitoring, Inc. 3/4/26

Chantelle Holt Vivint, Inc. 4/3/26

Avery Hood Global Guardian, LLC 2/27/26

Keith Hopkins Scutum Digital 3/6/26

Lequan Horton Pro-Vigil, Inc. 4/30/26

Frannisha Howard Security Central 3/25/26

Nicole Howell Scutum Digital 3/11/26

Jonathan Hrynchyshyn SecurTek 4/24/26

Montez Hunter Alert 360 3/12/26

Lori Iles First Alarm 3/26/26

Brad Imler Alert 360 3/11/26

Evvan Ivie Vyanet Operating Group Inc. 3/22/26

Ashia Jackson Interface Systems - St.Louis 3/17/26

Winsay James Kastle Systems - Falls Church location 3/26/26

Shannon James-Stephens

Securitas Technology Corporation 2/11/26

Itsel Jauregui ECAM Secure 2/18/26

Mergenie Jean COPS Monitoring & Lydia Security 3/17/26

Katerica Jeffery National Monitoring Center 3/25/26

Steven Jenkins Global Guardian, LLC 2/27/26

Zee Jennings Alert 360 3/8/26

Mikquel John Pro-Vigil, Inc. 4/25/26

Tionna Johnson Affiliated Monitoring 3/13/26

Rhi’Ana Johnson Allied Universal Technology Services 4/2/26

Irene Johnson Johnson Controls Security Solutions 4/29/26

David Johnson National Monitoring Center 4/14/26

Jayla Johnson Securitas Technology Corporation 3/14/26

Wesley Johnsopn Securitas Technology Corporation 2/11/26

Keontae Jones ADT Security Services 3/3/26

Michael Jones DGA Security 4/17/26

Tyree Jones U.S. Monitoring, Inc. 3/10/26

Mary Jones Vigilante Security 4/27/26

Dimitri Joseph ADT Security Services 3/17/26

Michelle Ju ECAM Secure 2/26/26

Jyoti Jyoti a.p.i. ALARM INC (CA) 4/23/26

Shannon Kalal Interface Systems - St.Louis 4/15/26

Chartiona Keith Securitas Technology Corporation 2/10/26

Brenden Kellogg Doyle Security 3/2/26

Rhian Kempf Alarm Central 2/12/26

James Kennan Puget Sound Energy 2/19/26

Elizabeth Kidane ECAM Secure 2/11/26

Carla King Securitas Technology Corporation 2/7/26

David Kinney CPI Security Systems, Inc. 3/28/26

Devenney Kirby Global Guardian, LLC 2/21/26

Ariane Kitoko Blackline Safety Corp (CA) 4/10/26

Michael Kleffner Interface Systems - St.Louis 3/3/26

Ishmeal Knight Mastervision Technologies 2/4/26

Rahul Kumar SecurTek 4/29/26

Kevin Kuy ECAM Secure 2/16/26

Ramona Labrada ECAM Secure 2/17/26

Sarunthy Lach ECAM Secure 2/25/26

Travis Lackey Security Central 3/29/26

Marian Lane Visscher ADT Security Services 3/17/26

Scott Laps Securitas Technology Corporation 2/28/26

Christy Larrison ADT Security Services 3/17/26

Debra Laurie Securitas Technology Corporation 3/13/26

Yalonda Lawler Securitas Technology Corporation 3/3/26

TreVaughn Laws SMART Security Pros, LLC dba Mobile Video Guard 4/6/26

Yolanda Lazos Superior Central Station Inc. 3/12/26

Jasmine Ledezma Life Alert Emergency Response 3/23/26

Michelle Lee a.p.i. ALARM INC (CA) 4/27/26

Madeline Lee Security Central 4/20/26

Dani Leech Life Safety Monitoring, LLC 2/24/26

Louna Leger Electronix Systems CSA, Inc. 4/30/26

Alex Lesage Guardian Alarm Company 2/23/26

Emma Letourneau Damar Security Services/ Security Response Center (CA) 2/5/26

Paige Lewis ADT Security Services 3/5/26

Dani Lewis ADT Security Services 3/17/26

Kandace Lewis Affiliated Monitoring 2/25/26

Samuel Lewis Alarm Central 2/8/26

Brieanne Lewis COPS Monitoring & Lydia Security 2/4/26

Thomas Lewis Guardian Alarm Company 2/22/26

Imanu Lewis Jr. Securitas Technology Corporation 3/14/26

Aliesha Liboiron SecurTek 4/16/26

Dave Lex COPS Monitoring & Lydia Security 2/20/26 Name Company Graduated

Richard Lieb Securitas Technology Corporation 2/1/26

Edvin Linares Electronix Systems CSA, Inc. 4/22/26

Ashley Lincoln Interface Systems - Dallas 2/24/26

Jessica Lindsay Securitas Technology Corporation 3/26/26

Rhyn Ling The Church of Jesus Christ of Latter-day Saints 2/5/26

Hannah Linn COPS Monitoring & Lydia Security 2/22/26

Angel Liss COPS Monitoring - TX 3/5/26

Michaela Littlefield United Central Control 2/16/26

Kelisha Lloyd American Alarm & Communications, Inc. 2/12/26

Robyn Long ADT Security Services 3/7/26

Aileen Lorenzo Engineered Protection Systems, Inc. 2/17/26

Anne Louima Doyle Security 4/8/26

Nichole Love Ahold-Delhaize USA 3/28/26

Hans Lubin Bosch Building Technologies (CA) 4/29/26

Chavion Luckey CPI Security Systems, Inc. 4/2/26

John Lujan Securitas Technology Corporation 3/4/26

Whitney Lyon Interface Systems - St.Louis 2/18/26

Dean Mabry Johnson Controls Security Solutions 4/5/26

Darrin Mack Affiliated Monitoring 2/9/26

Jupiter Madden Life Alert Emergency Response 3/19/26

Cesar Madriz Santiago AlarmWatch 4/13/26

Raymundo Magana Power Plus 2/15/26

Alex Mahar ADT Security Services 3/14/26

Tameka Mahoney Securitas Technology Corporation 3/12/26

James Manlulu ECAM Secure 2/10/26

Jonathan Mao Puget Sound Energy 4/16/26

Raymundo Marcellino ECAM Secure 2/25/26

Lewanicca Mareus COPS Monitoring & Lydia Security 3/18/26

Isabelle Marinozzi Electronix Systems CSA, Inc. 4/21/26

Mariela Marquez Federal Response Center 3/13/26

Eboni Mars Affiliated Monitoring 4/13/26

Brian Martin Wayne Alarm Systems, Inc. 4/11/26

Mirian Martinez First Alarm 3/17/26

Rodolfo Martinez Puget Sound Energy 2/28/26

Venna Mason Interface Systems - St.Louis 3/18/26

Kamryn Massey Global Guardian, LLC 3/2/26

Jacob Matson Securitas Technology Corporation 3/21/26

Andy Mayunga Global Guardian, LLC 2/17/26

Jamiyah McCleave Affiliated Monitoring 3/27/26

Charles Mccurry GRL Security and Staffing 2/4/26

Jaron McDougal Kastle Systems - Falls Church location 3/29/26

Felicia Mcgehee National Monitoring Center 3/30/26

Sarah McKeighan Johnson Controls Security Solutions 4/20/26

Elizabeth Mckenzie COPS Monitoring & Lydia Security 4/28/26

Brittany Mckinney ECAM Secure 2/25/26

Melvin Mclean Interface Systems - Dallas 2/10/26

Johnathan Medor Affiliated Monitoring 2/12/26

Jaime Meister Engineered Protection Systems, Inc. 2/18/26

Anaya Mejias DGA Security 2/22/26

Veronica Mena Pro-Vigil, Inc. 4/28/26

Alejandra Menendez-Godoy United Central Control 2/17/26

Megi Mero SecurTek 4/23/26

Sebastien Metellus COPS Monitoring & Lydia Security 3/18/26

Kyle Meyer Vivint, Inc. 4/15/26

Zach Michales Doyle Security 3/2/26

Kostazjia Michel Affiliated Monitoring 4/14/26

Rose Mikulewich Electronix Systems CSA, Inc. 4/23/26

Jeremiah Mina Constellis 3/11/26

Josiah Minton Puget Sound Energy 2/19/26

Nohe Miranda Allied Universal Technology Services 4/1/26

Therese Mohlmann ADT Security Services 3/21/26

Victoria Mojkowski Centralarm 3/26/26

Christina Molloy ADT Security Services 3/15/26

Winston Montgomery Jr

Securitas Technology Corporation 2/9/26

Tammy Moon ADT Security Services 3/13/26

DeLeon Moore ADT Security Services 3/11/26

Lakayla Moore National Monitoring Center 3/25/26

Anthony Moore Power Plus 2/19/26

Terri Moore Security Central 2/15/26

Lizbeth Mora CPI Security Systems, Inc. 4/8/26

Daniela Morales ADT Security Services 3/12/26

Clarissa Moreau Fire Monitoring of Canada, Inc. (CA) 4/13/26

Sarah Morgan Alarm Central 2/8/26

Daniel Morgan Federal Response Center 4/30/26

Cyndee Morgan Johnson Controls Security Solutions 3/6/26

Tina Morlock U.S. Monitoring, Inc. 3/13/26

Justin Morris ADT Security Services 3/15/26

Jamyia Moton ADT Security Services 3/9/26

Gloria Moya COPS Monitoring & Lydia Security 3/5/26

Jabeth Moye ADT Security Services 3/6/26

Phoenix Moyers ADT Security Services 3/7/26

Amy Muckleroy Securitas Technology Corporation 2/25/26

Cathy Murguia Johnson Controls Security Solutions 3/25/26

Benita Murray COPS Monitoring & Lydia Security 4/30/26

Arianna Mustin Life Safety Monitoring, LLC 3/2/26

Jaclyn Mutton SecurTek 4/28/26

Tamara Myles Interface Systems - St.Louis 4/15/26

Tarajee Nadir DGA Security 4/19/26

Democritos Naselaris Doyle Security 3/3/26

Johnny Nash CPI Security Systems, Inc. 4/6/26

Tyler Nasser Alert 360 3/9/26

Vania Navia Valencia Life Alert Emergency Response 3/19/26

Samiyah Nelson COPS Monitoring & Lydia Security 3/4/26

Taylor Newhouse Interface Systems - Dallas 2/5/26

Misty Newton Alert 360 3/20/26

Sarah Ngin ECAM Secure 2/26/26

Megan Nolan Life Safety Monitoring, LLC 3/3/26

Sini Ofahiki ECAM Secure 2/6/26

Shawn Ojie Allied Universal Technology Services 4/17/26

Chukwuka Okoroafor Puget Sound Energy 2/25/26

Tiffney Oliver Vigilante Security 4/25/26

Marian Olloh ADT Security Services 3/18/26

Stephanie Oriental-Excellent Global Guardian, LLC 2/26/26

CJ Oropeza Bay Alarm 3/4/26

Evangeline Ortiz Scutum Digital 4/20/26

Hodari Pacifique Bosch Building Technologies (CA) 3/23/26

James Pagan Global Guardian, LLC 2/18/26

Gustavo Pagoaga COPS Monitoring & Lydia Security 3/20/26

Steve Palencia Operational Intelligence Center 3/5/26

Sonaal Panchal ECAM Secure 2/9/26

Ashley Paulin CPI Security Systems, Inc. 4/6/26

Travis Pearson Puget Sound Energy 2/8/26

Lisa Pendergrass Securitas Technology Corporation 4/22/26

Joe Pendleton ADT Security Services 3/13/26

Jacob Perez Affiliated Monitoring 3/5/26

Javier Perez Life Alert Emergency Response 3/17/26

Carrie Petrus Vivint, Inc. 4/14/26

Kendi Phifer Global Guardian, LLC 3/2/26

Elizabeth Phillips Central Station, Inc. 4/24/26

Amanda Piekarz Securitas Technology Corporation 2/2/26

Yeidylis Polanco Electronix Systems CSA, Inc. 4/26/26

Name Company Graduated

Hannah Polfleit Doyle Security 3/5/26

Nicole Porter Alert 360 3/11/26

Bridget Potts Interface Systems - Dallas 4/14/26

Naterrika Powell COPS Monitoring & Lydia Security 3/19/26

Tina Powell COPS Monitoring & Lydia Security 4/29/26

Timothy Proctor Allied Universal Technology Services 2/4/26

Douglas Prosperi Securitas Technology Corporation 2/4/26

Rita Pruitt Interface Systems - Dallas 4/16/26

Michael Quevedo Scutum Digital 3/10/26

Robert Quintana-Robinson ECAM Secure 2/14/26

Crystal Raein Securitas Technology Corporation 4/22/26

Monique Ramirez Life Alert Emergency Response 3/20/26

Elisha Ramirez Life Alert Emergency Response 3/22/26

Phillip Ramos Doyle Security 3/21/26

Matthew Ramsey ADT Security Services 3/19/26

Andrew Rangel Life Alert Emergency Response 3/20/26

Saleha Rasheed ADT Security Services 4/2/26

Miranda Rasicci Securitas Technology Corporation 3/15/26

LaDhyna Ratliff National Monitoring Center 2/5/26

Garrett Ray AZ Security Control 4/30/26

Andrea Ray Johnson Controls Security Solutions 3/30/26

Hank Rayman CPI Security Systems, Inc. 3/28/26

Antoine Rebelo-Bayle TELUS Custom Security Systems (CA) 4/29/26

Christopher Reed Tech Systems Inc 4/10/26

Deja Reid Interface Systems - Dallas 2/7/26

Brandon Rivera Scutum Digital 3/13/26

Stephanie Rivers Global Guardian, LLC 3/27/26

Lisette Rivers Global Guardian, LLC 3/5/26

Kyle Robidoux The Radius Group 3/8/26

Arielle Robinson Affiliated Monitoring 2/20/26

Maria Rodriguez Alert 360 3/11/26

Nick Rodriguez COPS Monitoring & Lydia Security 3/17/26

Diana Rodriguez Interface Systems - Dallas 4/28/26

Dawnya Roger Ahold-Delhaize USA 3/18/26

Marissa Rojas AlarmWatch 4/15/26

Caeley Rojas Everon LLC 2/15/26

Kapri Ross ADT Security Services 3/9/26

Caitlin Roy SecurTek 4/22/26

Mathew Ruble Interface Systems - Dallas 2/16/26

Maria Ruiz First Alarm 3/9/26

Neviche Russell ADT Security Services 3/19/26

Jevaughn Russell COPS Monitoring & Lydia Security 3/17/26

Saisha Ryan Johnson Controls Security Solutions 2/20/26

Enrique Saldana ECAM Secure 2/13/26

Lincy Salnave COPS Monitoring & Lydia Security 3/18/26

Jamie Salsbury Global Guardian, LLC 2/3/26

Luis Sanchez Life Alert Emergency Response 3/23/26

Krystal Sanchez Scutum Digital 3/19/26

Mary Sanders Security Central 4/20/26

Elizabeth Santiago GM Security Technologies 4/17/26

Arthur Sarkissian ECAM Secure 2/10/26

Ervia Saul Bosch Building Technologies (CA) 3/20/26

Sreypeur Say ECAM Secure 2/27/26

Justine Schmidt Johnson Controls Security Solutions 2/24/26

Sara Schmidt Johnson Controls Security Solutions 4/3/26

Kara Schreiber Scutum Digital 3/10/26

Logan Scriven Global Guardian, LLC 2/4/26

Marie Serrano-Rivera Securitas Technology Corporation 4/1/26

Evan Setter Tech Systems Inc 4/7/26

Abel Seyoum Johnson Controls Security Solutions 2/28/26

Charles Shaw Interface Systems - St.Louis 4/10/26

Name Company Graduated

Johnson Sheila Johnson Controls Security Solutions 2/16/26

Lakyla Shields Interface Systems - St.Louis 2/18/26

Shokina Shokina SecurTek 4/24/26

Skila Short Engineered Protection Systems, Inc. 2/18/26

Jett Shuey Marmic Fire & Safety 11 - Little Rock AR 4/24/26

Saif Siddiqui Interface Systems - Dallas 3/24/26

Domonique Sigle Global Guardian, LLC 3/12/26

Angel Silva Puget Sound Energy 3/3/26

Byron Simmons Johnson Controls Security Solutions 2/19/26

Randolph Simon Affiliated Monitoring 3/2/26

Niranterjit Singh DGA Security 4/17/26

Holly Singh Electronix Systems CSA, Inc. 4/21/26

Amanda Sintyago Scutum Digital 3/19/26

Amber Sisco COPS Monitoring - TX 2/4/26

Charles Skidmore Alert 360 3/7/26

Latarsha Small COPS Monitoring & Lydia Security 3/10/26

Christopher Smith Affiliated Monitoring 3/19/26

Asia Smith Kastle Systems - Falls Church location 3/28/26

Dori Smith National Monitoring Center 4/28/26

Nicole Smith Puget Sound Energy 2/22/26

Crystal Soto ECAM Secure 2/11/26

Sean Spencer U.S. Monitoring, Inc. 3/6/26

Ryan Spencer U.S. Monitoring, Inc. 3/24/26

Ralph Spero ADT Security Services 3/8/26

Patrick Sprague Operational Intelligence Center 4/18/26

Carmen Squalls COPS Monitoring & Lydia Security 3/11/26

Natapaul Srismboon ECAM Secure 2/18/26

Isaiah Starks Global Guardian, LLC 3/8/26

Derek Steele CPI Security Systems, Inc. 3/29/26

Cayden Stelly U.S. Monitoring, Inc. 3/11/26

Erik Stephens Global Guardian, LLC 2/2/26

Shasta Stiles Pro-Vigil, Inc. 4/29/26

Javion Stinson CPI Security Systems, Inc. 4/3/26

Austin Storm U.S. Monitoring, Inc. 3/20/26

Nigel Straight First Alarm 4/2/26

Sharon Strope Johnson Controls Security Solutions 4/9/26

Kelly Stuart Scutum Digital 3/18/26

Ryan Stuart Walden Security 3/3/26

Nicholas Sutara Securitas Technology Corporation 2/13/26

Quinn Swazo Vyanet Operating Group Inc. 3/29/26

Andrew Tassmer CPI Security Systems, Inc. 3/27/26

Michael Tate Global Guardian, LLC 3/7/26

Jason Taveras Scutum Digital 3/16/26

Dyllan Taylor Vivint, Inc. 3/12/26

Lorinda Tejeda Alarm Central 2/11/26

Heaven Tesfai a.p.i. ALARM INC (CA) 4/27/26

Denesha Thacker Alarm Central 2/12/26

Dan Thacker Puget Sound Energy 2/22/26

Linda Thomas ADT Security Services 3/18/26

Chris Thomas ADT Security Services 4/17/26

Vanessa Thomas Interface Systems - St.Louis 3/18/26

Ashli Thomas Vigilante Security 4/23/26

Haley Thompson Everon LLC 2/13/26

Gabriel Thornton SimpliSafe Inc. 4/3/26

Brittany Tidwell ADT Security Services 3/9/26

Donald Toatley Johnson Controls Security Solutions 4/7/26

Jared Tomori Securitas Technology Corporation 2/8/26

Jordan Toney Alert 360 3/12/26

Vaughn Toote ADT Security Services 3/12/26

Christian Torres GM Security Technologies 4/17/26

Zaira Torres GM Security Technologies 4/17/26

Dajai Townsel ADT Security Services 3/20/26

Robin Trentham ADT Security Services 3/8/26

Krystal Tucker Global Guardian, LLC 2/13/26

Name Company Graduated

Lakesha Tyler Securitas Technology Corporation 3/14/26

Stephanie Uchino ECAM Secure 2/10/26

Robert Understein CPI Security Systems, Inc. 3/30/26

Vitoria Valle Scutum Digital 4/1/26

William Van Buskirk SMART Security Pros, LL dba Mobile Video Guard 4/1/26

Isaac Vargas United Central Control 3/25/26

Zoe Varner Securitas Technology Corporation 2/6/26

Patrick Vea Vivint, Inc. 4/30/26

Ella Victoria National Monitoring Center 2/3/26

Andrea Villarreal United Central Control 2/17/26

Khalil Wadood Affiliated Monitoring 4/13/26

Amanda Wadsworth Securitas Technology Corporation 2/8/26

April Walker ADT Security Services 4/4/26

Stephanie Walker COPS Monitoring & Lydia Security 2/6/26

Tina Walker Securitas Technology Corporation 2/5/26

Mike Warrens Alert 360 3/11/26

Shaterra Washington ADT Security Services 3/18/26

Jared Welsh The Church of Jesus Christ of Latter-day Saints 2/5/26

Carol Wheelock Securitas Technology Corporation 3/17/26

Makenzie Whitford Vigilante Security 4/24/26

Mordecai Wiggins Affiliated Monitoring 2/6/26

Stacey Wilkerson ADT Security Services 3/5/26

Jack Wilkins Puget Sound Energy 2/6/26

Sara Williams Affiliated Monitoring 2/11/26

Tamia Williams Affiliated Monitoring 2/20/26

Bradley Williams Pro-Vigil, Inc. 4/30/26

James Williams Scutum Digital 3/21/26

Jumanah Williams-Holmes Affiliated Monitoring 3/30/26

Cynthia Wilson Alarm Central 2/10/26

Brendan Wilson Pro-Vigil, Inc. 5/1/26

Phillip Wilson Security Central 3/29/26

Jimmy Wilson Tech Systems Inc 4/22/26

Brandon Wimbley Everon LLC 2/14/26

Jarius Woods ADT Security Services 3/25/26

Kaye Woodson Affiliated Monitoring 3/7/26

Stephen Wooten ADT Security Services 3/22/26

Nicholas Wooten ADT Security Services 3/26/26

Serah Wringer Securitas Technology Corporation 2/8/26

Matthew Wulczyn Dispatch Center, LTD 3/10/26

Othencia Yacinthe COPS Monitoring & Lydia Security 3/18/26

Aaron Yancey Johnson Controls Security Solutions 4/12/26

Brandon Yancy ECAM Secure 2/15/26

Selena Yim ECAM Secure 2/25/26

Gershom Zamora De Balboa United Central Control 3/25/26

Erica Zimmerman Global Guardian, LLC 2/9/26

Recertification Level 1

Training Graduates

Name Company Graduated

Nabil Aidoud ADT By Telus (CA) 4/17/26

Sahar Alhatabeh Vivint, Inc. 2/4/26

Kelly Amsdill Kroger Central Alarm Control 4/1/26

Vanna Anderson COPS Monitoring - NJ 3/18/26

Christian Andrews Federal Response Center 2/12/26

Katharine Arms Securitas Electronic Security 2/13/26

Adrien Auger ADT By Telus (CA) 3/18/26

Amanda Balm a.p.i. ALARM INC 4/27/26

Sean Beasley SimpliSafe Inc. 2/11/26

Savion Billups SimpliSafe Inc. 4/27/26

Freda Bishop Telsco Security Systems Inc. (CA) 3/3/26

Kelly Bledsoe COPS Monitoring - FL 3/10/26

David Bledsoe COPS Monitoring - FL 3/10/26

Chad Bolden Securitas Electronic Security 3/25/26

Walt Branch CPI Security Systems, Inc. 4/8/26

Raquel Britton National Monitoring Center 4/21/26

Jasmine Brooks Interface Security 3/11/26

Simone Brown Kastle SystemsFalls Church location 4/5/26

Karen Brown Kastle SystemsFalls Church location 4/7/26

Jaymond Brown Life Safety Monitoring, LLC 3/11/26

Timeshia Brown SimpliSafe Inc. 4/24/26

Stevenson Calanza ADT By Telus (CA) 4/22/26

Katie Call Interface Security Systems 3/31/26

Bryan Carmouche Kastle SystemsFalls Church location 3/28/26

Lisamarie Carriere Northern911 (CA) 3/3/26

Joseph Carrillo The Aerospace Corporation 3/9/26

Brianna Casares Interface Security 3/7/26

Crystal Cavanaugh COPS Monitoring - NJ 4/25/26

Christian Chakonas Per mar security services 2/20/26

Faith Corwin Federal Protection 2/3/26

Scott Costello Federal Response Center 4/12/26

Vicki Craig Telsco Security Systems Inc. (CA) 3/22/26

Haqiyfah Crawley Affiliated Monitoring 3/4/26

Charles Curtis National Monitoring Center 4/17/26

Senami Dansou ADT By Telus (CA) 3/16/26

Alan Davis Affiliated Monitoring 3/10/26

Alaa Dawod Paladin Technologies (CA) 3/2/26

Wilfredo De Leon CPI Security Systems, Inc. 3/31/26

Meagan Depaul COPS Monitoring - NJ 4/29/26

Sam Deroma Doyle Security 3/18/26

Lucie Desjardins ADT By Telus (CA) 4/20/26

Maryruth Diaz Telsco Security Systems Inc. (CA) 3/11/26

Deaire Dickerson National Monitoring Center 4/15/26

James Donohoe Affiliated Monitoring 3/12/26

David Dos Santos COPS Monitoring - NJ 3/10/26

Aydan Doyle COPS Monitoring & Lydia Security 3/28/26

Christina Duperval COPS Monitoring - FL 3/13/26

Joanie Dupuis ADT By Telus (CA) 4/10/26

Rosalyn Durham Kastle SystemsFalls Church location 3/24/26

Shiloh Duvall COPS Monitoring - NJ 4/24/26

Akash Dwivedi Telsco Security Systems Inc. (CA) 3/14/26

Dorjan Engram COPS Monitoring - FL 3/11/26

Si’ona Evans SimpliSafe Inc. 4/22/26

Ivan Ferrer Blackline Safety Corp (CA) 4/2/26

Eriqua Ferrer COPS Monitoring - NJ 4/22/26

Leslie Fuqua ESC Central 2/27/26

Gamelyn Gabriel ADT By Telus (CA) 3/10/26

Tara Galbreath ESC Central 3/2/26

Justin Gardner Avantguard Monitoring Centers 3/19/26

Michael Gaudio CPI Security Systems, Inc. 4/7/26

Aaron Gilbert ESC Central 4/7/26

Rattandeep Gill Paladin Technologies (CA) 2/26/26

Sukhman Gill Telsco Security Systems Inc. (CA) 3/21/26

Taffy Gilman Per mar security services 4/23/26

Michelle Goulette Doyle Security 3/5/26

Peter Graham Doyle Security 3/7/26

Albunda Grant Clearview Securities Inc 4/27/26

Cedrick Gray Interface Security 2/15/26

Name Company Graduated

Angela Gray Kastle SystemsFalls Church location 4/11/26

Conner Grunwald Operational Intelligence Center 2/16/26

Felice Hadwin Paladin Technologies (CA) 2/21/26

Skylar Hall Operational Intelligence Center 2/5/26

Steven Hart Kastle SystemsFalls Church location 3/25/26

Tyler Harvey Doyle Security 3/2/26

Abigail Abbie Haskell Vivint, Inc. 2/20/26

Michael Haynes Kastle SystemsFalls Church location 4/14/26

Autumn Henderson Brinks Home Security 4/16/26

Teresa Hennagin Kroger Central Alarm Control 2/26/26

Emily Herbst ADT By Telus (CA) 3/28/26

Suprina Hicks Kastle SystemsFalls Church location 3/30/26

Adam Hirwa ADT By Telus (CA) 3/30/26

Jennifer Hlavac DGA Security 4/8/26

Hong Ho ADT By Telus (CA) 4/28/26

Crystal Holloway COPS Monitoring - FL 3/11/26

Shona Holmes COPS Monitoring - FL 3/10/26

Sabrina Ininahazwe ADT By Telus (CA) 3/27/26

Robertodavid Jaen-Benitez ADT Canada Inc (CA) 3/18/26

Shaun Jeffrey Kastle SystemsFalls Church location 3/26/26

Shantay Jones CPI Security Systems, Inc. 4/3/26

Brennan Jones SimpliSafe Inc. 4/30/26

Brandy Jordan COPS Monitoring - FL 3/10/26

Whilston Joseph ADT By Telus (CA) 3/20/26

Guy Kanyankogote Blackline Safety Corp (CA) 3/13/26

Thomas Kavalchick COPS Monitoring - NJ 4/22/26

Sheilla Kenol ADT By Telus (CA) 4/23/26

Donna Knox COPS Monitoring - NJ 3/17/26

Isayah Koonce Securitas Electronic Security 3/25/26

Josianne Landry ADT By Telus (CA) 4/24/26

Renelle Lapointe ADT By Telus (CA) 3/21/26

Sophia Laurin Northern911 (CA) 4/24/26

Dante Lee Interface Security 3/31/26

Brent Ligus Doyle Security 2/26/26

Lisa Logan Kastle SystemsFalls Church location 3/25/26

Anthony Lopez COPS Monitoring - NJ 4/22/26

Marjorie Louis Jeune COPS Monitoring - FL 3/13/26

Erika Macaraeg Blackline Safety Corp (CA) 4/12/26

Marta Machado COPS Monitoring - NJ 3/4/26

Jessielle Magnaye Blackline Safety Corp (CA) 3/8/26

Carol Marcil ADT By Telus (CA) 4/18/26

Andre Marier Northern911 (CA) 4/30/26

Jessica Marsh COPS Monitoring & Lydia Security 3/18/26

Florentina Martinez National Monitoring Center 4/21/26

Natalie Martinez-Quineche SimpliSafe Inc. 2/4/26

Michael Mcgall Paladin Security Group (CA) 2/17/26

Toni Mclean CPI Security Systems, Inc. 3/31/26

Jada Mcmillan SimpliSafe Inc. 4/13/26

Ruth Mejia Securitas Electronic Security 2/17/26

Rafael Melgar ADT By Telus (CA) 4/9/26

Chandra Mitchell COPS Monitoring - FL 3/13/26

Hasham Mohammed Telsco Security Systems Inc. (CA) 3/19/26

Vekhas Mohammed Telsco Security Systems Inc. (CA) 3/19/26

Jeff Momney Telsco Security Systems Inc. (CA) 3/12/26

Lj Mondragon Paladin Technologies (CA) 2/28/26

Dave Mondrzejewski ADT By Telus (CA) 4/30/26

Lisa Moore CPI Security Systems, Inc. 4/3/26

Kristina Moore Northern911 (CA) 4/27/26

Name Company Graduated

Tania Moreira *not given* 4/22/26

Brandon Morgan Kroger Central Alarm Control 3/15/26

Amy Morris Interface Systems - Dallas 3/9/26

Eleanor Moyrong National Monitoring Center 2/19/26

Ekta Narayanaparambath ADT By Telus (CA) 4/21/26

Jimmy Nash Affiliated Monitoring 3/11/26

Yashera Nogueras COPS Monitoring - FL 3/10/26

Ogheneukaro Ogbighele Paladin Technologies (CA) 2/25/26

Jade Oliver Kastle SystemsFalls Church location 3/26/26

Vanessa Ortiz GM Security Technologies 4/15/26

Noyosayi Osaghae Paladin Technologies (CA) 2/27/26

Hedgar Pacheco Avantguard Monitoring Centers 3/19/26

Jose Padilla GM Security Technologies 4/15/26

Catherine Painter Kastle SystemsFalls Church location 3/25/26

Mridula Pandey ADT By Telus (CA) 4/15/26

Adam Paquette ADT By Telus (CA) 4/15/26

Chartea Peay CPI Security Systems, Inc. 3/30/26

Edgardo Perez GM Security Technologies 4/15/26

Patty Perrigin ESC Central 2/26/26

Matthew Peterson CPI Security Systems, Inc. 4/1/26

Tracey Peterson Telsco Security Systems Inc. (CA) 3/5/26

Jennifer Petruska ADT By Telus (CA) 4/23/26

Brianna Phipps Security Alarm Corporation 2/23/26

Pamela Pierce Chancey ESC Central 2/22/26

Christopher Pierre ADT By Telus (CA) 3/11/26

Milani Piper Vyanet Operating Group Inc. 3/4/26

Leo Pomier Kastle SystemsFalls Church location 4/1/26

Christine Pontano COPS Monitoring - NJ 3/22/26

Sara Pontano COPS Monitoring - NJ 3/4/26

Nyshena Powell COPS Monitoring - NJ 4/30/26

Cheryl Price Kastle SystemsFalls Church location 4/4/26

Sheana Pugh U.S. Monitoring, Inc. 3/25/26

Michael Quero ADT Canada Inc (CA) 3/19/26

Emily Ramos GM Security Technologies 4/15/26

Michelle Ramos GM Security Technologies 4/15/26

Erika Ransom Kastle SystemsFalls Church location 3/21/26

Vida Rennie ADT By Telus (CA) 2/10/26

Ramon Reynaud Blackline Safety Corp (CA) 4/22/26

Jennifer Rivera Affiliated Monitoring 3/9/26

Georgina Robertson Kastle SystemsFalls Church location 3/24/26

Tristan Robinson Vyanet Operating Group Inc. 3/19/26

Luis Rodriguez Blackline Safety Corp (CA) 3/6/26

Marcel Tanguay Roy ADT By Telus (CA) 3/14/26

Lashaundra Sanders CPI Security Systems, Inc. 3/27/26

Rose Santana Bay Alarm 2/4/26

Jacqueline Santillan COPS Monitoring - NJ 3/26/26

Heming Sathavara Telsco Security Systems Inc. (CA) 3/25/26

Corey Scott ESC Central 4/7/26

Willie Scott Securitas Electronic Security 4/29/26

Christine Sehl SimpliSafe Inc. 2/4/26

Nicholyne Sena Telsco Security Systems Inc. (CA) 3/22/26

Christine Shaw National Monitoring Center 4/21/26

Sarah Sheils Paladin Technologies (CA) 2/27/26

Dejae Shorter Kastle SystemsFalls Church location 3/30/26

Jaibir Sidhu Telsco Security Systems Inc. (CA) 3/12/26

Kevin Silva GM Security Technologies 4/15/26

Michael Silver SimpliSafe Inc. 2/3/26

Name Company Graduated

Rishawn Simmons CPI Security Systems, Inc. 3/26/26

Amanda Simpson SimpliSafe Inc. 4/23/26

Manjinder Singh Paladin Technologies (CA) 2/20/26

Antwan Sloan SimpliSafe Inc. 4/29/26

Timothy Smann-Seng ECAM Secure 2/10/26

Jerilyn Smith Bay Alarm 2/27/26

Tekewon Smith CPI Security Systems, Inc. 3/27/26

Atoy Smith DGA Security 4/8/26

Ameena Smith Gibson COPS Monitoring - NJ 3/20/26

Rusty Solaita ECAM Secure 2/10/26

Patricia Stacey Telsco Security Systems Inc. (CA) 2/28/26

Jessica Strojek National Monitoring Center 3/9/26

Donna Taylor U.S. Monitoring, Inc. 3/4/26

Mike Taylor Vancouver Fire Security (CA) 3/27/26

Marta Tefera Kastle SystemsFalls Church location 3/25/26

Hayden Tetreault Paladin Technologies (CA) 2/26/26

Lise Valery Thibert ADT By Telus (CA) 3/31/26

Gabriel Thornton SimpliSafe Inc. 3/16/26

Ketsia Tshienda Blackline Safety Corp (CA) 3/15/26

Nathaniel Turman SimpliSafe Inc. 4/21/26

Candice Turner ESC Central 4/21/26

Michelle Vallant Blackline Safety Corp (CA) 3/13/26

Stacy Vanleuven Vyanet Operating Group Inc. 3/20/26

Hector Vazquez Affiliated Monitoring 3/11/26

Rebecca Veign Federal Response Center 4/29/26

Diana Velasquez Interface Security 3/14/26

Amber Wade Wayne Alarm Systems, Inc. 4/22/26

Mckinnly Walker SimpliSafe Inc. 2/5/26

Lori Warran Paladin Technologies (CA) 2/20/26

William Weinburgh The Aerospace Corporation 3/12/26

Karen Whitbeck COPS Monitoring - NJ 3/26/26

Arvind Whitlam Paladin Technologies (CA) 2/26/26

Megan Wierzchowski Life Safety Monitoring, LLC 4/9/26

Tranika Williams CPI Security Systems, Inc. 4/2/26

Des Woods Kastle SystemsFalls Church location 3/26/26

Sarah Wright CPI Security Systems, Inc. 3/31/26

Dakota Wright Federal Protection 2/11/26

Helen Young ADT By Telus (CA) 3/31/26

Henry Zelakowski CPI Security Systems, Inc. 4/7/26

Mike Zimmerman Retail Business Services 4/28/26

Recertification

Technology Graduates

Name Company Graduated

Evelina Ahsan CPS Security Solutions ECAM Secure 2/20/26

Lynn Cadaoas ECAM Secure 2/12/26

Semaje Clark ECAM Secure 2/25/26

Alexander Dalton Interface Security Systems 4/30/26

Aveolefetuao Iopu ECAM Secure 2/26/26

Brenda Labrada ECAM Secure 2/23/26

Maria Therese Lazaro CPS Security Solutions ECAM Secure 2/24/26

Jolynn Lupeamanu CPS Security Solutions ECAM Secure 2/27/26

Pedro Morales ECAM Secure 2/10/26

Mona Pinlac ECAM Secure 2/12/26

Emmanuel Romanillos ECAM Secure 4/22/26

Name Company Graduated

Sharlene Sin ECAM Secure 2/15/26

Vathana Sok CPS Security Solutions

ECAM Secure 2/17/26

Umarith Sok CPS Security Solutions

ECAM Secure 4/22/26

Nancy Solaita ECAM Secure 2/19/26

Recertification Customer Service Graduates

Name Company Graduated

Neil Butler Alert 360 4/29/26

Crystal Cavanaugh COPS Monitoring - NJ 4/17/26

Guen Dejesus Protelec Ltd 4/28/26

Ashley Dunlap Gillmore Security Systems Inc. 4/3/26

Jordinn Edwards Alert 360 4/9/26

Dianna Friend Gillmore Security Systems Inc. 4/12/26

Elaina Hartos Electronix Systems CSA, Inc. 4/22/26

Kathryn Kinkade Alert 360 4/9/26

Gauge Lysdale Alert 360 4/8/26

Kesha Olive Alert 360 4/9/26

Nichole Standford Alert 360 4/29/26

Stacey Stevens Gillmore Security Systems Inc. 4/16/26

Rhett Walker Alert 360 4/9/26

Recertification Operations Graduates

Name Company Graduated

Sophia Espinosa COPS Monitoring - TX 4/29/26

Alexis George Interface Security 4/30/26

Michael Gridley Gillmore Security Systems Inc. 2/14/26

Melissa Perusse COPS Monitoring - TX 4/22/26

Sara Royce Gillmore Security Systems Inc. 4/13/26

Christopher Stokes COPS Monitoring - TX 4/24/26

Operator Level 2

Training Graduates

Name Company Graduated

Michael E. Aboud Amalgamated Security Services Ltd. 4/10/26

Alexiz Acosta Life Alert Emergency Response 3/17/26

Chrystal Amezquita Power Plus 3/23/26

Haani Aquino United Central Control 4/15/26

Hector Bernal Life Alert Emergency Response 3/20/26

Sarai Bernard Amalgamated Security Services Ltd. 3/14/26

Briana Caballero Alarmco 3/12/26

Zach Church The Church of Jesus Christ of Latter-day Saints 2/22/26

John Diaz United Central Control 3/2/26

Marcdaline Dorsainvil DGA Security 4/10/26

Illinois Fernandez Wayne Alarm Systems, Inc. 4/12/26

Name Company Graduated

Robert Gogan Unlimited Technology, Inc. 3/12/26

Yessenia Gonzalez Life Alert Emergency Response 3/25/26

Maria Graboski Life Alert Emergency Response 3/19/26

Cameron Gray Operational Intelligence Center 4/7/26

Tristen Green United Central Control 2/19/26

Wayne Griffin Federal Response Center 4/4/26

Shannon Harris United Central Control 2/28/26

Jaynisha Hasan Bay Alarm 3/31/26

Gloria Hernandez Life Alert Emergency Response 3/24/26

Stacey Hill-Addie Securitas Electronic Security 3/30/26

Jessica Hilliard United Central Control 3/11/26

Shatori Hines Bay Alarm 2/3/26

Tiahri Hughes Alarmco 3/6/26

Miriam Izard Life Alert Emergency Response 3/25/26

Walker Kendrick ESC Central 4/22/26

Natalie Laiosa Wegmans Asset Protection 2/4/26

Kelisha Lloyd American Alarm & Communications, Inc. 4/7/26

Monteisha McLennan Bay Alarm 2/18/26

Jasmine Mena United Central Control 3/7/26

Jennifer Morrill Wayne Alarm Systems, Inc. 4/24/26

Kyle Nishikido Life Alert Emergency Response 3/24/26

Kenora Ogarro Life Alert Emergency Response 3/20/26

Roger Olague United Central Control 3/15/26

Steve Palencia Operational Intelligence Center 3/23/26

Nelson Pineda Life Alert Emergency Response 4/25/26

Julienne Ramzas United Central Control 2/18/26

Ariana Ruvalcaba Life Alert Emergency Response 3/25/26

Kali Tamam United Central Control 4/14/26

Trisha Vanspronsen Engineered Protection Systems, Inc. 2/22/26

Brittney Waddell ESC Central 3/27/26

Denia Young Federal Response Center 4/26/26

Uriel Zesati Life Alert Emergency Response 3/17/26

TMA DISPATCH, SUMMER 2026 ADVERTISERS INDEX

• Altronix, page 4

• Fieldhub, page 12

• Aura, page 19

• Affiliated Monitoring, page 22

• Bold Group, page 29

• Speco Technologies, page 36

• NAPCO, page 50

Learn more about TMA advertising and 2026 meeting sponsorship offerings by emailing Evan Newman at ENEWMAN@TMA.US

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