TMA Dispatch - Spring 2026

CONTENTS

DEPARTMENTS

13 BANKING

The consolidation happening across the security alarm industry is a good reminder about the importance of maintaining financial best practices. Learn how to stay agile, whether selling, buying or growing organically from Eastern Bank’s Greg Buscone.

15 SALES

Most security business owners can sell. Many can sell really well. According to SS&Si Dealer Network CEO Jake Voll, the challenge is not closing deals. The challenge is building a repeatable sales engine that keeps producing when the owner is not driving the process.

16 LAW

AI is handling tasks once performed exclusively by human operators. While it promises enhanced efficiency, it also raises legal questions that existing legal and regulatory frameworks struggle to address. Gain insights into how to protect your company.

18 RESEARCH

The home security market is entering a new phase of measured growth and competitive realignment. At the same time, camera-first brands are gaining ground. Adoption trends reflect the shift toward a broader security ecosystem. Looking ahead, security providers must move beyond basic intrusion protection. Stay up to date on the latest market trends with leading industry researcher Elizabeth Parks.

20 GUEST

Consultant Jeffrey Zwirn, president, IDS Research and Development, Inc., explores the risks posed by systems that use today’s AI technology to identify, detect, deter, and respond to critical threats in homes and businesses. Make sure you know what you don’t know when it comes to the risks of AI.

Managing Video Privacy Risk in the Era of Intelligent Monitoring

Video monitoring is no longer just about watching screens and responding to alarms. It is about managing intelligence. Artificial intelligence and advanced analytics are transforming monitoring centers into data-driven operations. What once involved reviewing isolated video clips now involves managing searchable datasets, behavioral patterns, and predictive alerts. This evolution unlocks powerful opportunities: faster verification, reduced false dispatch, improved operational efficiency, and highervalue services. But it also changes the responsibility equation. It’s now all about trust.

IN EVERY ISSUE

03 President’s Message

TMA CEO’s Message

Spring into Action

With spring here, TMA is building serious momentum. Q1 delivered highimpact events, meaningful progress, and strong energy heading into what’s shaping up to be an outstanding 2026.

In February, TMA leadership came together for a dynamic, professionally facilitated strategic planning session. The result: bold ideas and a clear

framework for our next Strategic Plan. The focus wasn’t just on today—it was on where we need to be in five years. That long-term, big-picture thinking is exactly what will sharpen our focus, unlock our full potential, and position TMA to thrive for the next 75 years.

March took us to Washington, D.C. for the AICC meeting and Capitol Hill visits. The collaboration between SIA, TMA, and ESA was powerful—proof of what we can achieve when we align as an industry. Together, we advocated on critical issues including protection of the 900 MHz spectrum, school safety, and key public safety priorities. The conversations were impactful, and the momentum is already carrying forward.

Finally, a huge thank-you to the TMA team for the incredible work happening behind the scenes. From revamping sponsorships and membership campaigns to launching video training and elevating our marketing and brand—this team is delivering real value. Evan, Bryan, Julie, Jessica, and Whitney— your work is making a difference. And to our members who contribute content, show up, and help drive growth—thank you.

Q2 is ahead, and the bar is already higher.

Let’s go.

volunteer leaders gather in Denver for the 2026 Long Range Strategic Planning Meeting.

NETWAY SPECTRUM

Hardened PoE Switches & Fiber Media Converters

•Deploy IP devices at remote locations with or without local power

•Supports up to 90W per port

•Rapid battery charging provides extended power backup

•115/230VAC or 277VAC input

•Manage and reset devices remotely with LINQ™ Network Power Management

•Lifetime warranty

Stronger Together: The Power of Public Safety Partnerships

One of the greatest strengths of the professional monitoring and response industry is something that cannot be manufactured, installed, or programmed: partnership.

For decades, our industry has worked side by side with public safety professionals – law enforcement, the fire service, and emergency communications centers (ECCs) – to protect families and communities. Every alarm signal processed and every emergency dispatch initiated reflects collaboration between private security companies and the public safety professionals who respond when help is needed.

At The Monitoring Association (TMA), strengthening that partnership has been part of our mission for more than 75 years, and it remains more important today than ever.

Working Together to Reduce False Alarms

One of the most visible examples of industry and public safety collaboration has been the effort to reduce false alarms.

False alarms consume valuable public safety resources and can strain relationships between alarm companies and responding agencies if left unaddressed. For many years, TMA has worked closely with law enforcement partners to improve alarm verification, educate users, and promote responsible alarm use.

Through training, best practices, and technological advancement, our industry has made significant progress in addressing this challenge.

Celebrating Strong Partnerships

Partnership is also something worth recognizing and celebrating. That is why TMA proudly collaborates with the Security Industry Alarm Coalition and the National Sheriffs’ Association on the Sheriff/Private Security Partnership Award. This program honors exemplary partnerships between local sheriff’s offices and private security companies that are working together to improve safety in their communities.

Across the country, these collaborations take many forms, including coordinated alarm response programs, innovative

verification initiatives, and outreach efforts that educate citizens about responsible alarm use. Each one reflects the same truth: public safety outcomes improve when the public and private sectors work together.

Technology Driving Stronger Collaboration

The Automated Secure Alarm Protocol (ASAP) is one of the most significant examples of technology driving better results. By enabling alarm information to be transmitted digitally and directly into public safety dispatch systems, ASAP replaces the traditional process of manual phone calls between monitoring centers and ECCs.

(l to r) Richard Roberts, Honeywell, and TMA CEO Whitney A. Doll at the Congressional Fire Services Institute Annual National Fire and Emergency Services Dinner in March.

The benefits are clear. Digital transmission improves accuracy, reduces the time required to relay alarm information, and helps ease workloads for telecommunicators. In one Florida county, for example, implementing ASAP saved dispatchers an estimated 26 hours each month. This is time that can be redirected toward handling emergency calls and supporting the public. Those efficiency gains ultimately translate into faster response when seconds matter most.

A Unified Voice for Public Safety

Partnership also extends to public policy. Each year, security industry leaders travel to Washington, D.C., for the Security Industry Hill Walk. During the March 2026 event, TMA leaders educated our congressional leaders on issues of importance to our members and public safety partners, including protecting the Lower 900 MHz band, the importance of FirstNet, Next Generation 911, and proper classification for public safety telecommunicators.

By speaking with a unified voice, we can help ensure that policies support innovation, strengthen emergency response systems, and reinforce safety.

Building Relationships That Matter

Another essential part of our work is bringing people together. Throughout the year, TMA hosts events that connect monitoring professionals with leaders from the law enforcement and fire service communities. TMA’s Annual Meeting, along with receptions during the conferences of the International Association of Chiefs of Police, the National Sheriffs’ Association, and the International Association of Fire Chiefs, provide opportunities for dialogue and relationship-building.

These moments matter. They allow professionals across our ecosystem to share perspectives, discuss emerging challenges, and strengthen the relationships that support collaboration in our communities.

The Road Ahead

As technology evolves and public safety agencies face growing demands, the partnership between our industry and public safety will only become more important.

The professional monitoring industry serves as a powerful force multiplier for first responders. By delivering timely, reliable information to ECCs and responding agencies, professional monitoring helps ensure that public safety has the information they need to deploy resources quickly and efficiently.

At TMA, we remain committed to strengthening this partnership because when public safety and private security work together, our communities are safer.

TMA Dispatch, Spring 2026

7918 Jones Branch Drive, Suite 220 McLean, VA 22102 703-242-4670; Fax 703-242-4675

About TMA

The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission

Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision

A safer world through professional monitoring.

TMA Officers

President: Alan Gillmore IV, Cleveland, OH

Vice President: Daniel Oppenheim, Union, NJ

Vice President: Mike Picciola, Boca Raton, FL

Vice President: Wes Usie, Shreveport, LA

Secretary: Justin Bailey, Ogden, UT

Treasurer: Shannon Woodman, Seattle, WA

Immediate Past President: Steve Butkovich, Charlotte, NC

TMA Staff

Chief Executive Officer (CEO)

Whitney A. Doll

Chief of Staff

Jessica Franklin

Vice President of Education and Training

Julie N. Webber

Director of Strategic Growth and Membership

Evan Newman

Operations Manager

Bryan Ginn

FROM SURVEILLANCE TO STEWARDSHIP

Managing Video Privacy Risk in the Era of Intelligent Monitoring

At 2:17 a.m., an alert triggers at a regional distribution center outside Columbus, Ohio.

A perimeter camera has detected movement near a restricted loading bay. Ten years ago, that alert would have generated a simple motion notification — another clip in a long overnight queue. An operator would scan grainy footage, trying to determine whether the movement was wind, wildlife, or something more serious.

Tonight is different.

The system doesn’t just flag motion. It classifies the object as a vehicle. It identifies prolonged dwell time. It cross-references the license plate

against a previously logged afterhours entry two weeks earlier. It detects a pattern Within seconds, the operator isn’t just reviewing video — they’re evaluating intelligence.

Law enforcement is notified with verified context. The vehicle leaves before entry is attempted.

By morning, the customer receives not just a clip, but a report: timestamps, vehicle metadata, prior activity history, and response documentation.

The incident is resolved in minutes.

The data will live much longer. And with that data comes responsibility.

The Analytics Inflection Point

Video monitoring has entered a structural shift.

Artificial intelligence accelerates verification. Remote guarding expands coverage. License plate recognition and behavioral analytics are rapidly becoming standard offerings.

But the real transformation isn’t better cameras. It’s the intelligence layered on top of them.

Modern platforms now generate:

• Behavioral pattern recognition

• Object and person classification

• License plate datasets

• Loitering and dwell-time analysis

• Predictive perimeter alerts

• Operational performance dashboards

In many deployments, the most valuable asset is no longer the video clip itself — it is the metadata extracted from it.

Traditional monitoring meant reviewing discrete events. Today, monitoring centers manage living datasets — searchable, trendable, and exportable.

That’s not incremental change. It’s a new operating model.

“We are quickly arriving at a new world for remote video monitoring. Companies need to consider who is architecting your direction as so many capabilities are quickly becoming available. While none of the components outlined in this article are particularly remarkable on their own, the real value emerges when they are combined and configured to work reliably for your specific situation. On top of design, ensuring high accuracy and ultimately reliability becomes a big part of the game,” said Everon Senior Vice President, Video Command Center David Charney.

The More Intelligence We Extract, the Greater the Responsibility

Analytics multiply both opportunity and exposure.

When a monitoring center moves from responding to alarms to generating insights, it assumes a

We are quickly arriving at a new world for remote video monitoring. Companies need to consider who is architecting your direction as so many capabilities are quickly becoming available.”

David Charney, Senior Vice President, Video Command Center, Everon

broader role in the customer’s risk ecosystem. Expanded capability brings expanded accountability.

Governance can no longer sit in the background. It becomes central to the business model.

The New Customer Questions

Customers are no longer just asking about response times. They’re asking about data.

• Where is my video stored?

• Is it encrypted at rest and in transit?

• Who owns the footage?

• Who can access it?

• What happens if law enforcement requests it?

• How long is it retained?

These are no longer edge-case questions. They are procurement criteria.

Monitoring centers that answer confidently and transparently reposition themselves. They move from surveillance providers to trusted custodians.

Privacy by Design Is No Longer Optional

Privacy cannot be retrofitted.

As analytics expand, governance must be built into architecture from the beginning.

Privacy by Design in a monitoring environment includes:

• Conducting privacy impact assessments before launching AI services

• Limiting data collection to what is operationally necessary

• Embedding encryption and secure deletion protocols

• Providing transparent disclosures

• Conducting periodic internal audits

Safety and privacy are not competing goals. They reinforce one another. A customer who does not trust your governance will not fully trust your services.

The Hidden Liability: Retention

Cloud storage makes retention effortless. That convenience can be deceptive. Every additional day of stored footage expands potential exposure. If most actionable incidents are identified within two weeks, retaining video for six months may create risk without proportional benefit.

Monitoring leaders are beginning to ask harder questions:

• What is our default retention period?

• Does backup storage align with policy?

• Are deletion protocols verified?

• Are litigation holds documented and controlled?

Retention discipline is risk discipline. Justin Feffer, cybersecurity and privacy attorney, Justin Feffer & Associates, stated, “State and federal laws regulate video and audio surveillance. The requirements created by this mosaic of regulations impose complex conditions that must be carefully considered when planning, implementing and conducting

video and audio monitoring activities. The goal is to achieve an optimal monitoring environment while carefully adhering to these regulations.”

Metadata: The Overlooked Risk

As analytics expand, risk shifts beyond raw video.

Metadata may include:

• License plate records

• Vehicle movement logs

• Behavioral pattern histories

• Time-stamped dwell analytics

Unlike video, metadata is compact, searchable, and easily exported. That makes it powerful — and sensitive. In many regulatory frameworks, structured personal data carries greater compliance obligations than unstructured footage.

Monitoring companies must ensure:

• Metadata retention mirrors video retention

• Derived data is contractually disclosed

• Analytics outputs are included in breach response plans

• Data minimization principles apply to structured datasets

Analytics does not eliminate risk. It concentrates it.

Scaling Services Without Scaling Risk

Remote guarding...AI threat detection... predictive perimeter analytics... license plate recognition...Each expands service value. Each expands governance complexity.

There is a meaningful distinction between confirming events and predicting behavior. When monitoring companies deploy predictive analytics, they shift from reactive responders to intelligence operators.

That transition requires:

• Executive-level oversight

• Updated customer disclosures

• Cyber insurance alignment

• Ongoing monitoring of AI regulation

• Operator training

Operational excellence must now include governance excellence. Timing is everything and seconds matter

A big component of being successful is how quickly can action be taken. There are many steps that need to happen and they each need to work in harmony.

Being able to detect the activity while filtering the noise, is the name of the game and traditionally been revamped

using Artificial Intelligence. Claims of 95% improvements in this area are normal. Then there are decision support systems guiding what protocol to follow guiding agents with advice to go left or right based on standard protocols, overridden by client specific asks. This leads to new challenges in a dynamic world. Then finally, what actions to take when. In which scenarios do we dispatch police, turn on a light or do a live talk down. Systems are starting to guide doing these in a certain order under these circumstances.

“Most companies scale by adding complexity and risk. We scale by eliminating both. The goal isn’t just growth, it’s controlled expansion where performance improves as we grow, not the other way around. Anyone can grow revenue. Very few can do it while reducing risk and increasing reliability. That’s the difference between scaling a business and engineering one,” commented Michael Zatulov, CEO, Elite Interactive Solutions.

Regulatory Expectations Are Rising

Privacy regulation continues to evolve at the state level. Biometric oversight is intensifying. AI governance standards are emerging globally.

Monitoring centers are evolving. They are no longer simply watching. They are managing intelligent visual ecosystems.

Even in commercial environments, transparency expectations are increasing. Organizations that anticipate regulatory direction will reduce long-term operational friction and cost.

Proactive governance is less expensive than reactive defense.

The Strategic Opportunity

Analytics is one of the strongest growth drivers in the video monitoring industry. It enables:

• Faster verification

• Reduced false dispatch

• Higher-tier service models

• Increased operator efficiency

• Actionable intelligence for customers

But customers are increasingly sensitive not to cameras themselves — but to patterns derived over time.

The companies that lead will not simply deploy more analytics. They will deploy analytics more responsibly.

From Monitoring Center to Data Steward

Monitoring centers are evolving. They are no longer simply watching. They are managing intelligent visual ecosystems.

The next decade will reward companies that:

• Embed governance into system architecture

• Treat privacy as strategic differentiation

• Communicate transparently

• Scale analytics deliberately

The leaders in this industry will move from being perceived as watchers to being recognized as protectors.

From surveillance providers to trusted data stewards.

And in doing so, they will earn something more durable than contracts. They will earn trust.

Long after the loading dock lights flicker off and the night shift ends, the system remains awake — quietly storing, indexing, remembering. The incident at 2:17 a.m. becomes another entry in a growing archive of patterns and possibilities. Cameras may capture moments, but analytics capture meaning. And in that meaning lives a deeper obligation. In the era of intelligent monitoring, the true measure of a company will not be how much it can see — but how carefully it chooses to remember.

What Stewardship Looks Like in Practice

Leading monitoring centers are operationalizing governance through five concrete steps:

1. Written Data Ownership Clauses

Contracts explicitly define customer ownership of video and metadata, with the monitoring center designated as data processor or custodian.

2. Defined Retention Architecture

Default retention periods tied to incident discovery patterns, with automated deletion verification and aligned backup policies.

3. Metadata Governance Controls

Structured analytics data governed under the same policies as raw video — including breach response inclusion and contractual disclosure.

4. Executive Oversight of AI Deployment

New analytics services require crossfunctional review: operations, legal, IT security, and executive approval.

5. Transparent Customer Communication

Plain-language privacy summaries provided alongside service agreements.

Your TMA community isn’t just on our website. It’s showing up in your social feeds.

Connect with fellow members and industry thought leaders, catch quick updates, and join the conversation on

LinkedIn • Facebook

Whether it’s insights, discussions, or a little behind-the-scenes fun, there’s always something happening. Follow along, jump in, and be part of the community—one post at a time!

See you there.

The Importance of Financial Readiness

By Greg Buscone is Executive Vice President, Chief Commercial Banking Officer

The consolidation happening across the security alarm industry, including among in house monitoring operators, is a good reminder about the importance of maintaining financial best practices in order to stay agile, whether selling, buying or growing organically. The companies best positioned for any scenario tend to be proactive about having the resources in place to provide clean, timely financial information about their company.

Sustainable growth and disciplined financial readiness tend to go hand in hand through internal controls, a capable internal accounting function, and external business advisors, including

a CPA and attorney who understand the dynamics of middle market, family owned businesses. Investing in these areas can shorten business decision timelines, improve credibility with lenders, and keep options open when opportunities emerge. And they also strengthen longterm durability. Whether preparing for a sale or planning to scale with a banking partner, having financial and operational infrastructure that can stand up to diligence is important to consider.

Best Practices for Balancing Growth with Day-to-Day Cash and Credit Needs Recurring monthly revenue is attractive, but lenders look beyond headline

figures to the quality and consistency of financial reports, financial performance, and the internal controls that underpin the numbers. With these fundamentals in place, financial-related conversations move faster and financing structures can be tailored more effectively to real world cash flow.

No matter the times, operators should consider:

• Keeping their internal controls in mind and core documentation current.

• Maintaining a regular, board level cadence of financial reviews to align growth initiatives with liquidity and borrowing capacity.

• Modeling the impact of a possible acquisition on the company’s cash flow, working capital, and ability to continue meeting the financial requirements of a lender before signing a letter of intent.

• Building relationships early with advisors who know the sector and can ensure information is lender ready.

Remember Succession

For many first generation or familyowned companies, taking the time to establish a formal succession plan is key to long-term business sustainability. Identifying roles, timelines and governance structures not only protect enterprise value but also increase lender confidence. And it can be

Banking continued on page 20

Stop Trying to Clone Yourself: Build a Sales Program That Scales

By Jake Voll, CEO, SS&Si Dealer Network

Most security business owners can sell. Many can sell really well. The challenge is not closing deals. The challenge is building a repeatable sales engine that keeps producing when the owner is not personally driving every quote, every concession, and every follow-up.

On a recent “Coffee Break with Jake” call, I was joined by Robert Few, Managing Partner of TCX, a security industry consultancy. Robert has spent years helping integrators design sales systems that ramp faster, protect margin, and reduce the chaos that comes from ad-hoc selling.

The first barrier we addressed was the unspoken one: fear. Owners hesitate to hire salespeople because it feels like a big investment with uncertain return. There is also the worry that a mis-hire can damage your reputation. The answer is not avoiding the hire. The answer is installing structure that makes success more predictable and mistakes easier to contain.

Stop Trying to “Clone Yourself”

A lot of owners hold off because they are looking for a salesperson who thinks and operates exactly like the founder. Robert’s point was that this is the wrong

benchmark. Instead, leaders should assume new hires need to be taught from the ground up: your products, your packages, your process, and what “good” looks like at your company.

Scaling begins when leadership translates what is in their head into clear expectations, packaging, and guardrails. Without that, salespeople are forced to improvise. Improvisation creates inconsistency, and inconsistency erodes trust.

Pricing is the Bottleneck that Breaks Most Teams

If every quote requires a trip back to the owner, you will never scale. Worse, customers sense uncertainty. Robert highlighted how a drawn-out back-andforth pricing process can undermine confidence in the salesperson and the buying experience.

The fix is practical: build packaged offerings with standard pricing, then define flexibility on either side. Salespeople should know the approved range for pricing adjustments and when escalation is required. And if every deal routinely hits the maximum discount, that is not a “market” problem. It is a coaching and value-selling problem.

Sales continued on page 21

AI and Automated Response Systems: Liability and Regulatory Considerations

By Eric Pritchard, Partner, Pierson Ferdinand

The monitoring industry stands at a crossroads. Increasingly, artificial intelligence is handling tasks once performed exclusively by human operators - verifying alarms, prioritizing dispatch decisions, and even communicating directly with emergency services. While these systems promise enhanced efficiency and reduced false alarms, they also raise novel legal questions that existing legal and regulatory frameworks will struggle to address.

The central issue is the applicable standard of care. When an AI system misidentifies a genuine emergency

or fails to escalate a critical alarm, who bears responsibility? Traditional negligence analysis applies a reasonable person standard, but courts have yet to definitively answer whether AI-assisted monitoring should be judged against human operator performance or against the capabilities of other AI systems. This ambiguity creates significant exposure for monitoring companies, particularly when contracts promise 24/7 monitoring without clearly disclaiming AI involvement or its limitations.

Regulatory uncertainty compounds the problem. Most state licensing statutes governing alarm companies

were drafted decades ago and make no mention of automated systems. Some jurisdictions require licensed operators to make all dispatch decisions, while others remain silent on whether AI qualifies as adequate supervision. This patchwork creates compliance nightmares for national monitoring centers and potential exposure if regulators retroactively determine that AI-only monitoring violated licensing requirements.

Training and validation requirements present another frontier. Unlike human operators who undergo standardized certification, AI systems learn from proprietary datasets and evolve over time. When an algorithm makes an error after being updated, questions arise about adequate testing protocols, version control documentation, and whether the monitoring company exercised reasonable care in deploying the updated system. These issues become particularly acute in wrongful death or serious injury cases where plaintiffs’ experts will scrutinize the AI’s training data and decision-making process.

Monitoring companies should proactively address these risks through several measures: clearly disclosing AI involvement in customer agreements and website representations; applying contract limitations to the use of

Law continued on page 20

Security Adoption Expands as AI and Video Drive Market Transformation

By Elizabeth Parks, President and Chief Marketing Officer, Parks Associates

The home security market is entering a new phase of measured growth and competitive realignment. According to the latest research from Parks Associates survey of 8,000 US internet households, nearly half (49%) of US internet households now use a security solution, reflecting the continued expansion of the category and the growing role of connected devices. Traditional providers continue to scale through acquisitions, while DIY-focused companies are expanding into professional installation channels to broaden reach. At the same time, camera-first brands are gaining ground, and ISPs, facing pressure

in core connectivity businesses, are moving into security as an adjacent service opportunity.

Recent activity highlights this shift. GTCR’s agreement to acquire SimpliSafe underscores investor confidence in scalable DIY platforms with recurring revenue upside through service expansion and adjacent offerings. SimpliSafe is also extending into the professional dealer channel, enabling installers to participate in its ecosystem. Meanwhile, AT&T’s Connected Life solution bundles Google Home devices with Abode

security, signaling how broadband providers are packaging security into subscription-driven offerings.

Innovation in AI has become table stakes, particularly for video-based solutions. Providers are introducing advanced features such as on-device detection, intelligent event grouping, and natural-language video search. Ring, Vivint, and Alarm.com have all launched new capabilities focused on proactive deterrence and improved event interpretation, reinforcing the growing importance of automation and real-time response.

As the competitive landscape evolves, providers must rethink positioning across both hardware and services. AIdriven verification, automation, and service-layer intelligence are emerging as key differentiators, particularly as new entrants and private equitybacked players reshape the market. Flexible distribution strategies, spanning DIY, professional installation, and service provider partnerships, are increasingly critical to expanding customer acquisition.

Adoption trends reflect the shift toward a broader security ecosystem. Security systems remain stable at roughly onethird of US internet households, while Research continued on page 18

device-based solutions such as cameras and video doorbells account for a growing share of adoption.

Service monetization is also evolving. Professional monitoring remains the dominant paid model, accounting for 57% of paid security service relationships in Q4 2025. However, paid services attached to video devices have reached 30%, taking share from self-monitored approaches. At the same time, customer satisfaction has declined across major providers over the past five years, as consumers increasingly compare full-service offerings against lower-cost, “good enough” alternatives. Local and regional providers are under the most pressure, with negative NPS scores, while Brinks has maintained more consistent performance through a focus on service quality and operational efficiency.

Looking ahead, security providers must move beyond basic intrusion protection. Bundling video, AI-driven insights, and broader smart home services will be essential to sustaining service attachment and improving customer satisfaction. At the same time, growth will depend on a balanced approach to customer acquisition, combining organic expansion with strategic account purchases in an increasingly competitive market.

This is an excerpt from the Residential Security Dashboard published in March 2026.

Monitoring Center of the Year – Enterprise Center of the

Becklar

Monitoring Center of the Year – Small-to-Medium Center of the Year – Small-to-Medium

Elite Interactive Solutions Interactive

Monitoring Center of the Year – GSOC Center of the Year – GSOC

Puget Sound Energy Sound

Monitoring Center Manager of the Year Center Manager of the Year

Galina Klimchuk of Vivint Galina Klimchuk Vivint

Monitoring Center Operator of the Year Center of the Year

Cherray Clif ton of UCC

Cherray Clifton of UCC

AI Threat Assessment and No Coverage for AI Insurance Claim

By Jeffrey D. Zwirn, President, IDS Research and Development, Inc.

Property owners have a duty to protect people on their property from foreseeable dangers. The professional and technical community of alarm contractors, system integrators, and video-managed central station industries markets and sells systems that purport to be designed to detect threats and help property owners minimize their risks to invitees and the property using AI. From a security and safety perspective, with these systems in place the goal is to be able to identify, detect, deter, and respond to these critical threats whereby but for this technology being in place, the criminal activity may not be known, could not be deterred, nor could it be responded too in

order to help minimize and/or neutralize the threat.

Time is the most important commodity when it comes to detecting criminal behavior, in that the goal is to be able to detect, deter, and minimize or take away the opportunity for a crime to be committed against persons and property. Simplified, when AI threat detection works as represented, it can result in an extremely effective crime-prevention tool.

Resultantly, if an Alarm Contractor, System Integrator and/or Video Managed Central Station designs,

installs, and monitors a Video Surveillance System (VSS) for a Subscriber and uses AI for Threat Detection including, but not limited to representing that their system can detect suspicious activity, abandoned and/or suspicious packages, weapons, and other potential threats to people and property it will certainly help lower loss potential if the system works reliably.

If that same Video Surveillance System with AI threat detection does not function as represented, and a person(s) is seriously injured and/or killed, the property owner and the provider will likely be targeted in a litigation claim. In order to help minimize these risks, it’s important to test the system to verify that it detects what it states it can as to its AI Threat Detection capabilities and document the results.

Finally, claims relating to AI are not covered by Commercial General Liability (CGL) policies, and Cyber coverage does not cover AI claims, so the AI exclusion in these policies is yet another serious concern for any company that offers AI Threat Detection. Under certain conditions, companies can try to negotiate this AI exclusion out of their insurance policies, but most do not find out until it’s too late.

straightforward. Even a simple roadmap signals preparedness.

The Bottom Line: A Strategic Advantage

In a period of consolidation and rapid change, readiness is a strategic advantage. Companies focused on clarity in their financials, consistency in their processes, and longterm planning place themselves in the strongest position to respond to both opportunities and challenges in the evolving security alarm market.

Greg Buscone is Executive Vice President, Chief Commercial Banking Officer at Eastern Bank, and may be reached at g.buscone@ easternbank.com. Matthew Hunt is Senior Vice President and a Commercial Banking Team Leader at Eastern Bank, and may be reached at m.hunt@easternbank.com.

The opinions expressed herein are those of the authors and do not necessarily reflect those of Eastern Bankshares, Inc., Eastern Bank, or any affiliated entities. Views and opinions expressed are current as of the date appearing on this material; all views and opinions herein are subject to change without notice. These views and opinions should not be construed as any specific recommendation. This material is for your private information and we are not soliciting any action based on it. The information in this content has been obtained from sources believed to be reliable but its accuracy is not guaranteed. There is neither representation nor warranty as to the accuracy of, nor liability for any decisions made based on such information. Banking

Law continued from page 16

AI; maintaining detailed logs of AI decision-making for potential litigation defense; establishing validation protocols for any algorithm updates; ensuring human oversight remains available for escalation; and staying engaged with regulators as they develop AIspecific guidance. The companies that thoughtfully navigate these legal uncertainties today will be best positioned when courts and regulators inevitably establish clearer standards tomorrow.

Eric Pritchard is a Philadelphia lawyer, who spends his days making the world safe for alarm and monitoring companies. He can reached at eric.pritchard@pierferd.com.

Sales continued from page 15

Compensation Should Drive the Outcome You Want

One of the most common mistakes I see is misaligned incentives. Robert and I discussed comp plans that reward what matters: RMR, upfront gross profit, or both. As a baseline, Robert encourages plans that are simple enough for reps to calculate quickly, and structured so the company wins when the rep wins.

In commercial work especially, margin protection matters. If you pay on revenue without a margin floor, you invite under-scoping and “selling around” operations. Robert recommends tying commissions to gross profit and establishing clear minimum margin thresholds, alongside better sales-toops training and job-walk discipline for larger projects.

Ramp Time is Real, and Goalpostmoving Kills Retention

New salespeople rarely produce meaningful results immediately. Robert emphasized the importance of a realistic ramp period, with early weeks focused on learning, pipeline building, and coaching rather than immediate production. He also cautioned against leadership habits that quietly destroy sales teams: constantly changing compensation plans and capping commissions. Great reps stay when the rules are consistent and the upside is real. If someone exceeds expectations, the plan should reward that performance rather than penalize it.

The Takeaway

Scaling requires intentionality and clear structure. When you solve for complexity with packaging, pricing guardrails, simple comp plans, and weekly accountability, you stop depending on the founder’s heroics and start building a business that grows on purpose.

Discover TMA Programs and Certifications

FirstNet - FirstNet is a nationwide communications platform dedicated to help first responders and extended communities, like the alarm industry, connect to the critical information they need every day and in every emergency.

IQ - The IQ Program is the only quality control program for installations, monitoring, maintenance and service of electronic safety systems.

Five Diamond - Certified companies are committed to serving the public and AHJs through the professional development and standardization of training.

Join in Welcoming TMA’s Newest Members

Learn more about these and other new members on TMA’s website.

Non-Listed Monitoring We are Hands-on

Cloudapt

It’s clear to any developer that you need an architect & engineer for your next project. Cloudapt will be your trusted advisor for all technology needs.

As property owners and developers, we couldn’t find a technology solution that truly met the needs of modern buildings—so we built one. We founded Cloudapt to deliver seamless, high-speed connectivity for tenants, increase property value, and provide a hassle-free experience for owners and developers alike.

Technology design is not a core competency of most developers, architects, or construction engineers. Because the development, contracting, and construction process takes years, a building’s technology is often the last consideration and it shows.

At Cloudapt, we have a decades of experience in IT, construction, and development and have developed a different approach. We seek to engage in projects as early as possible so technology considerations can be part of the core design. We work with your architects and engineers, to design appropriate space, riser, cooling, and power systems that meld right into the core design of the property.

Not only do we design systems, our in-house staff will be on-site during construction for structured cabling, fiber optic network installation, MDF and IDF closet construction, electronics installation, and configuration. As construction wraps, and the building is ready for occupancy, we train your staff to use the systems. Then we support the technology systems, for years to come.

US Virtual Guard

US Virtual Guard specializes in cutting edge True Live Video Monitoring, providing customers a better option than traditional human verification of AI alerts.

Our certified operators actively watch cameras in real time, without the restrictions of cookie cutter AI triggers.

Properties located in urban & hightraffic environments where automation fails, US Virtual Guard is the only solution.

Virtual Doorman

Founded nearly thirty years ago by Colin Foster, Virtual Doorman pioneered the

remote doorman category to address a functional challenge in residential operations: delivering secure, highquality building services without the cost structure of traditional staffing models.

Virtual Doorman provides centralized, live-operator access control and building management services that replicate the core functions of an on-site doorman. By combining trained human oversight with purpose-built technology, the company enables multifamily and residential properties to offer secure entry, visitor management, and package handling in a scalable, cost-efficient manner.

From inception, Virtual Doorman was built as an operating platform -- not a point of solution. The company developed its infrastructure end-to-end, including integrated hardware, software, and 24/7 monitoring operations, well before remote building management became industry standard. Early deployments in dense urban markets helped establish operational discipline and reliability that continue to define the platform today.

As the first company to successfully operate a full functional remote doorman service at scale, Virtual Doorman helped establish a new category within residential security and property operations. While the market has since expanded, the company has maintained leadership through consistent execution, long-term customer relationships, and a differentiated service model anchored in

live human decision-making rather than unattended automation.

Approaching its 30th anniversary, Virtual Doorman serves properties across the United States and remains a trusted partner to owners and operators seeking modern, efficient building operations. The company’s longevity reflects a proven business model, resilient infrastructure, and continued relevance in an evolving residential landscape.

Consultant

VectorFirm

We Empower System Integrators and their Technology Partners to Achieve Sales and Marketing Excellence by Enabling Strategic Action.

Core Values

Innovate. We create ideas and methods of communicating that will deliver a remarkable impact to our clients and their employees.

Remember random Tuesday afternoons. No matter what we do, it won’t matter if our clients are not able to use our deliverables on a random Tuesday afternoon when we’re not there.

Security Services

Admiral Security and Investigation

Admiral Security and Investigation is a licensed and bonded integrated security provider, operating across Atlantic Canada. With headquarters in Dieppe, New Brunswick, Admiral delivers end-to-end physical and monitored security solutions for publicsector, commercial, institutional, and social-service environments.

Shop the All-New TMA Merch Store

The Wireline Report

Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

FCC Proposes to End TDM Interconnection Requirements by 2028 Comments and reply comments have been filed on the FCC’s Notice of Proposed Rulemaking proposing to eliminate incumbent carriers’ obligations to provide TDM interconnection by December 31, 2028, and to replace the current framework with new rules for IP-to-IP interconnection. The NPRM specifically identified security alarms, alongside elevator lines, medical monitors, and point of sale terminals, as services that may still require TDM facilities.

The comment record reflects broad concern about the transition timeline. 911 stakeholders reported aggressive carrier decommissioning of TDM circuits, in some cases with less than 60 days’ notice, and proposed guardrails including 120 days’ advance notice and presumptive extensions. On the carrier

side, AT&T and Verizon supported forbearance, while competitive and rural carriers warned that a fixed deadline could shift costs and reduce leverage for smaller providers.

Alarm companies that rely on carrierprovided circuits for alarm signal transmission should be aware that the outcome of this proceeding may affect the cost, availability, and reliability of the transport on which alarm monitoring depends.

Reply Comments Filed on FCC Caller Identity and TCPA Modernization Proceeding

On January 5, comments were filed, and on February 3, reply comments were filed, in response to the FCC’s Further Notice of Proposed Rulemaking on caller identity information and call branding requirements. The FNPRM proposes to require voice

service providers to transmit verified caller name information to consumer handsets whenever they also transmit an A-level STIR/SHAKEN attestation indicator. The FCC seeks comment on requiring use of Rich Call Data (RCD) as the transmission mechanism, on permitting alternative branded calling solutions, and on requiring originating providers to verify the accuracy of caller identity information.

Major carriers oppose prescriptive mandates, arguing that improper A-level attestations remain common and that displaying verified caller names alongside attestation indicators could increase consumer susceptibility to scam calls. Originating-side commenters argue that the current market allows terminating providers to monetize caller identity as a premium product, with branded calling services reportedly costing between 4 and 20 cents per call.

Alarm companies that place verification calls should monitor this proceeding. Call branding requirements could affect how alarm verification calls are identified on consumer handsets, and the cost of compliance could be significant for companies placing high volumes of timesensitive calls.

AT&T Receives FCC Approval to Retire Copper Service Across 18 States

On January 13, AT&T received streamlined FCC approval to discontinue legacy copper voice services at wire centers serving approximately 90,000 customers in 18 states: Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Wisconsin.

Affected customers were notified that copper service could be discontinued on or after November 15, 2026.

AT&T’s designated replacement service, AT&T Phone-Advanced (“APA”), uses AT&T’s LTE network for primary connectivity. AT&T’s customer notice states that AP-A “supports your essential needs, including phone calls, fax machines, alarms, medical monitoring, and 911 access.” However, the application’s technical disclosures state that AP-A’s battery backup “will not power other equipment like medical and security-monitoring systems.” For alarm panels that depend on copperline characteristics such as line power, line seizure, or voltage supervision for loss-of-communication detection, the transition to AP-A may present compatibility issues.

Alarm companies with customers in the affected states may wish to review the wire center list in the application to determine whether any of their accounts are in affected areas, and to evaluate whether their installed equipment will function as expected over AP-A.

FCC Extends TCPA “Revoke All” Compliance Deadline to January 2027

On January 6, the FCC extended the effective date of the “revoke all” consent revocation rule from April 11, 2026 to January 31, 2027. This is the second extension. The rule would require callers to treat an opt-out request made in response to one type of message as revoking consent for all future robocalls and robotexts from that caller, regardless of subject matter. The FCC is considering whether to modify or eliminate the rule through a pending rulemaking proceeding.

For alarm companies that use automated calls or texts for alarm verification, system notifications, or marketing, the rule is a concern because a customer who opts out of a marketing text could inadvertently also opt out of alarm verification calls. The extension provides additional time to monitor the proceeding.

FTC Restarts Clickto-Cancel Rulemaking

On January 30, the FTC submitted

a draft Advance Notice of Proposed Rulemaking concerning the Negative Option Rule to the Office of Information and Regulatory Affairs for review. The Eighth Circuit vacated the FTC’s original “Click-to-Cancel” rule on July 8, 2025, finding that the agency failed to conduct a required preliminary regulatory analysis. The ANPRM submission signals that the FTC intends to restart the rulemaking with the procedural steps the court found lacking. States continue to expand their own automatic renewal requirements independently. Colorado extended its Online Cancellation Act to businessto-business transactions effective February 16, and Maryland enacted new automatic renewal legislation effective June 1.

Alarm companies with auto-renewal monitoring contracts should review their cancellation procedures against the requirements of the states in which they operate, as state laws now impose varying disclosure, consent, and cancellation obligations.

Interested in speaking at a

2026 TMA meeting?

The Wireless Report

NextNav, Right-to-Repair, and Alarm Jamming

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

NextNav Update:

 There are reliable indicia that the FCC will be voting to adopt a Notice of Proposed Rule Making (NPRM) in WT Docket No. 25-110 (the general “PNT Inquiry” proceeding, to consider in greater detail the NextNav and other technologies that would provide an alternative to GPS.

 NTIA Meeting: On Feb. 5, AICC reps and other members of the Connected Devices for America Coalition (“Coalition”) met with the U.S. Department of Commerce’s National Telecommunications and Information Administration (NTIA). The staff by their questions seemed to understand AICC’s concern that Lower 900 MHz Band Part 15 devices (including

many alarm devices) would not only suffer interference, but could be forced off the air as the causers of interference to 5G operations (due to NextNav’s proposed deletion of existing protections for Part 15 devices).

 We provided NTIA with more information about the Federal issues that could be raised by the NN plan (i.e., impact on Federal entities and operations), so that NTIA can potentially bring these matters up in its meetings with the FCC as part of the IRAC coordination process. We armed them with Inovonics’ letter about protecting members of Congress, TSA agents, and US Embassies using Lower 900 MHz Band panic button systems.

 NextNav Experimental Operations:

o The Coalition is preparing a letter to the FCC raising issues with NextNav’s refusal to provide more info about its San Jose experimental operation, and applications that NextNav has pending to add experimental operations in two other locations: Sunnyvale CA and Pueblo, CO.

o The upcoming experimental proposals are significant in that NN is specifically indicating it is trying to test for coexistence with incumbent operations (unlike the San Jose experiment).

 The California Fire Chiefs recently filed a letter with the FCC withdrawing their prior ex parte filing in support of NextNav: https://www.fcc.gov/ ecfs/document/1021850852766/1.

According to this most recent filing, “[w]hile the Association strongly supports continued research, innovation, and dialogue regarding resilient Positioning, Navigation, and Timing capabilities for public safety, we have concluded that the approach reflected in the prior filing does not sufficiently address the operational, governance, and longterm public safety considerations important to our membership.” It is notable when an entity actually changes positions 180 degrees in a proceeding.

 Hill Visits:

o AICC participated in three Hill visits with SIA on Jan. 12 with the staff of three members

of the House Energy and Commerce Committee.

o On Feb. 10-11, an AICC member and counsel met with the staff of five of the Representatives making up the California delegation. Overall, all five offices were largely unaware of the NextNav issue, and were surprised and concerned when they learned of the issues associated with NextNav.

o One of the staffers suggested that we reach out to the House Administrative Office and the Senate Rules Committee, who may be concerned about any potential for interference to Congress’ panic buttons, as well as other Federal impacts.

 NextNav Responses to Pericle Report: It is important to keep responding to NextNav’s attacks against the Pericle Report, since this Report is the strongest evidence in the record of the likelihood of severe interference that would come of the NextNav plan. For FCC purposes, this will be in large part a battle of the engineering “experts”.

o Two more engineering firms have made filings trying to counter the Pericle Report: The Roberson report, and the RKF Engineering Solutions “concurrence letter”. The Roberson report rehashes much of the flawed arguments already made by NN, by claiming that the public safety and life safety users in the Lower 900 MHz Band must be satisfied with protection only under “typical” conditions, not worst-case or even busy conditions. RFK does not submit a study, but rather simply asserts in a letter that it has confirmed NN’s calculations of interference free coexistence. We are providing the Coalition with AICC input on responses to these latest attacks on the Pericle Study.

Right to Repair Update

Recent bills of concern: Rhode Island: A Digital Electronics Right to Repair Act (SB 2487) was introduced on February 6, 2026, and referred to the Senate Judiciary Committee. The broad bill applies to “Digital electronic equipment” or “equipment” which is defined as “any product that depends for its functioning, in whole or in part, on digital electronics embedded in or attached to the product” and it does not include any exemption language. Enforcement authority is granted in the state AG if they determine that a failure to provide documentation, parts, or tools as required by the bill constitutes unfair competition, false advertising, or an unfair or deceptive trade practice. The bill is sponsored by Sen. Robert Britto [D] and seven other Democrats, and it appears to be similar to SB 60 that was introduced in 2025 that was scheduled for hearing last February and was recommended to be held for further study. AICC will submit written advocacy for an alarm exemption. See https://webserver.rilegislature. gov/BillText/BillText26/ SenateText26/S2487.pdf

Wyoming: The Wyoming Select Committee on Blockchain, Financial Technology, and Digital Innovation is the committee that has been evaluating R2R legislation, including a draft bill for digital electronic equipment (26LSO-0060). In September the Select Committee advanced a draft bill to the full legislature. AICC sent an advocacy letter to the Select Committee to ask for an exemption for security and life safety systems and equipment, and testified before the Committee. On January 9, 2026, House Bill No. HB0015 was introduced to the Wyoming legislature by the Select Committee. The bill as introduced includes exemptions for automobiles, products that have never been offered for retain sale to a consumer, medical devices, HVAC systems, solar power equipment, video game consoles, off road equipment and electric toothbrushes. However, it did

not include an exemption for security and life safety systems and equipment. The Select Committee did not vote the bill out in time to be placed on the General File before the February 20 cutoff deadline for the Committee of the Whole (CoW). As a result, the Wyoming bill appears to be dead for the 2025-26 session. AICC will monitor to see if the bill is reintroduced in the next session.

See: https://wyoleg.gov/ Legislation/2026/HB0015

Virginia: Digital Right to Repair Act legislation (HB 1251) similar to legislation introduced in 2025 but that did not move forward last year – and that did not include alarm exemption language – was re-introduced by Rep. Jackie Glass. The bill was assigned to the House Committee on Labor and Commerce on January 27th and a Subcommittee #2 voted unanimously (7-0) on February 12 to lay the bill on the table. The bill was not voted out of Labor and Commerce before the February 18 cutoff deadline so the Virginia bill is dead for the 2025-26 session. AICC will monitor to see if the bill is reintroduced in the next session.

See: https://lis.virginia.gov/billdetails/20261/HB1251

Massachusetts: The Commonwealth of Massachusetts has companion digital R2R bills (H. 433 and S. 189) that were addressed in a meeting of the Joint Committee on Consumer Protection and Professional Licensure on October 1, 2025. The bills as introduced include an exemption for security and life safety systems, but the language covers only equipment provided with a monitoring service, and doesn’t expressly cover access control. AICC did outreach to Joint Committee staff and sent a letter to committee members and sponsors for both bills at the end of October with proposed edits to improve the exemption. On January 8, 2026, the reporting date for S.189 was extended to Thursday, March 5, 2026.

On January 28, 2026, an Act relative to portable electronic device repair

(H. 4982) was reported from the committee on Consumer Protection and Professional Licensure to the committee on House Ways and Means. “Portable wireless device” is defined as “a handheld product sold at retail for personal, household, family or home office use that includes a battery, microphone, speaker and display designed to send and receive transmissions through a cellular radiotelephone service; provided, however, a “portable wireless device” does not include any product sold under a business-to-government or businessto-business contract that is not typically offered for sale directly by a retail seller.” The bill is similar to H. 360 that was introduced but did not pass in the 2023-24 session, and could put PERS or mPERS devices at risk. We will evaluate the item further, and AICC will seek an appropriate amendment (or clarification in the legislative record) to establish that electronic security and life safety systems are excluded from the scope of the bill.

Ohio: The Ohio Legislature is still in session and will remain so through the end of the year. Companion R2R bills (SB 176 and HB 301) have been introduced in that state. The bills have identical security and life safety systems and equipment exemption language that is limited to equipment that is limited to intrusion detection equipment provided with a security monitoring service. We are preparing an advocacy letter similar to the Massachusetts advocacy. We are aware of no changes in status of this bill since our last report.

Kansas: A bill introduced on February 4, 2026, as HB 2700 would create the Kansas Digital Right-to-Repair Act. The legislation creates the right for persons who purchase or lease digital electronic equipment to obtain necessary documentation and parts from original equipment manufacturers to diagnose, maintain and repair such equipment. Good news is that the bill contains a broad exemption at Sec. 3 (b) (11) for “Safety communications, life safety and physical access control equipment”

defined as “communication systems, fire alarm systems, intrusion detection systems, electronic keypads, safety equipment or physical or building access control systems used by public or private emergency service organizations.” The bill appears to be moving quickly as it was subject of a hearing before the Committee on Commerce, Labor and Economic Development on February 9, an amended bill (not impacting the alarm exemption language) was adopted on February 12, it passed the Committee of the Whole on February 17, and the amended bill passed the full House, Yea 122, Nay 2, on February 18.

See: https://www.kslegislature.gov/li/ b2025_26/measures/hb2700/

New Jersey Proposes a Law Requiring that Carbon Monoxide Detectors Be Monitored in Certain Hotel and Multiple Dwelling Circumstances

The New Jersey Senate has introduced a Bill (S. 410) that would require that “[i]f a hotel or multiple dwelling in which a carbon monoxide sensor device is installed . . . is also equipped with a monitored fire alarm system, then the hotel or multiple dwelling shall also be equipped with a monitored carbon monoxide alarm system.” The alarm industry may want to support this Bill, and any similar legislation introduced elsewhere, as a way to foster more complete and effective protection.

Verizon Settlement Highlights Hazardous Materials Compliance Risks for Wireless Site Operators

In a recent statewide enforcement action, Verizon Wireless agreed to pay $7.7 million to settle allegations that it violated California environmental and hazardous materials laws at hundreds of cell sites across the state. According to prosecutors, the case involved alleged failures to properly report, permit, store, and manage hazardous materials commonly found at wireless facilities, including lead-acid backup batteries and fuel associated with emergency power systems. The settlement resolved claims that Verizon failed to properly

report hazardous materials, pay required permit fees, allow regulatory inspections, and comply with laws regulating above ground petroleum storage tanks used to power emergency generators and backup systems.

This action should serve as an important reminder for alarm companies using licensed wireless solutions that antenna sites are not exempt from state and local environmental oversight. Even relatively small facilities can trigger compliance obligations when hazardous materials are present.

New members, continued from page 22

Elevate Systems

Born to Serve Our Customers

With decades of experience in communications and building maintenance, Elevate Systems was born in recognition of a critical need. Landline prices are not only climbing but are being eliminated. Voice over IP solutions are rarely code-compliant, all to the detriment of building owners and occupants. To the companies trying to saddle you with sub-par solutions, you’re just a name on a spreadsheet. To us, you represent friends, families and communities that deserve the best.

And Protect What Matters Most

At Elevate Systems, keeping people safe is our driving principle, found at the heart of everything we do. We are more than just a service provider- we are a trusted partner committed to protecting what matters most. We deliver the highest quality emergency communication solutions, backed by industry-leading technology and expert support without charging you an exorbitant fee. Reliability, dependability, and peace of mind drive us, ensuring that when an emergency arises, we can get you the help you need faster than anyone else. With Elevate Systems, you gain a partner and friend who truly care.

Saving 2+ minutes from the average 911 call can save up to 10,000 lives per year!

FirstNet Certified Companies

TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of March 2026.

• ADT, LLC, Boca Raton, FL

• Advance Alarms Inc., Broken Arrow, OK

• AFA Protective Systems, Inc., Syosset, NY

• Affiliated Monitoring, Union, NJ

• Alarm.com, Tysons, VA

• Alarmco Security Systems, Inc., Redlands CA

• Allied Universal Technology Service Richardson, TX

• Allstate Security Industries, Inc., Amarillo, TX

• AZ Security Control, Tempe, AZ

• Bay Alarm Systems, Concord, CA

• Becklar Monitoring, LLC, Ogden,

• Centra-larm Monitoring, Manchester, NH

• COPS Monitoring, Williamstown, NJ

• Convergint, Pleasanton, CA

• Criticom Monitoring Services, Longwood, FL

• DGA Security Systems, Inc., New York, NY

• DMP, Springfield, MO

• Doyle Security Systems Inc., Rochester, NY

• Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

• Emergency 24, Des Plaines, IL Federal Response Center, Inc. Springfield, MO

• First Alarm, Aptos, CA

• Force Security Solutions, LLC Manassas, VA

• IE Alarm Systems (DC Electronics Two Inc. dba IE Alarm Systems), Riverside, CA

• Intercom Clock & Signal Services, (dba ICS) Riverside, CA

• Intruder Alert Systems of San Antonio, San Antonio, TX

• Kansas City CCTV, LLC DBA Kansas City CCTV & Security, Kansas City, MO

• Kings III of America, Coppell, TX

• Lydia Security Monitoring (dba UCC) San Antonio, TX

• NAPCO Security Systems, Inc., Amityville, NY

• National Monitoring Center (NMC), Lake Forest, CA

• ProNet Security Solutions Dallas, TX

• Pye-Barker Fire & Safety, LLC, Doral, FL

• Queensboro Contracting Corp, Corona, NY

• Rapid Response Monitoring, Syracuse, NY

• Safe Tech USA, Ltd., Melville, NY

• SCN Security Communication Network, Inc., Corona, CA

• Securitas Technology, Plymouth, MN

• SecurityCentral,Statesville, NC

• Security Equipment, Inc., Omaha, NE

• Sentry Alarm Systems, Monterey, CA

• Southwest Dispatch Center, Richardson, TX

• Tech Electronics, Inc., St. Louis, MO

• The Fireline Corporation, Baltimore, MD

• The Watchlight Corporation, El Cajon, CA

• Triple S Alarm Co., Little Rock, AR

• United Security Communications, Inc., Lothian MD

• UTBriscoe Protective LLC Centereach, NY

• Vector Security, Inc., Warrendale, PA

• Vyanet Operating Group, Bend, OR

• Washington Alarm, Inc., Seattle, WA

• WH International Response Center, Rockford, MN

IQ Certified Companies

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of March 2026.

• Advance Alarms, Inc., Broken Arrow, OK

• Advanced Alarm, Inc., Tonawanda, NY

• Affiliated Monitoring Inc., Union, NJ

• Allstate Security Industries, Inc., Amarillo, TX

• Centra-larm MonitoringManchester, NH

• COPS Monitoring, Williamstown, NJ

• Genesis Security Services, Carolina, PR

• Guardian Protection Warrendale, PA

• Maine Fire and Security, Scarborough, ME

• National Monitoring Center, Lake Forest, CA

• Queensboro Electrical Contracting Corp., Corona, NY

• Rapid Response Monitoring Services, Inc., Syracuse, NY

• Securityhunter, Inc., Baltimore, MD

• SSC Services Inc. dba Cen-Signal, Columbus, GA

• Statewide Monitoring Corporation, Staten Island, NY

• Wayne Alarm Systems, Inc., Lynn, MA

Congratulate TMA’s 2026

Five Diamond Designees

The monitoring centers listed below are designated TMA Five Diamond as of March 2026. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

AFA Protective Systems

Syosset, NY www.afap.com

Full-Service Monitoring Designated since 1/2014

Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net

Full Service Monitoring Designated since 1/2024

a.p.i. Alarm Inc.

Denver, CO www.apialarm.com

Full Service Monitoring Designated since 1/2023

a.p.i. Alarm Inc.

Toronto, ON www.apialarm.com

Full Service Monitoring Designated since 1/2023

Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com

Wholesale Monitoring Designated since 1/2005

ADT

Knoxville, TN www.adt.com/local/tn/knoxville

Full Service Monitoring Designated since 4/2024

ADT by Telus Calgary AB www.telus.com

Full-service and Wholesale Designated since 12/2020

ADT by Telus Saint Leonard QC www.telus.com

Full Service and Wholesale Monitoring Designated since 12/2023

ADT Commercial LLC (formerly Protection One)

Irving, TX

www.adt.com

Full Service Monitoring Designated since 10/2014

Affiliated Monitoring Union, NJ www.affiliated.com

Wholesale Monitoring Designated since 9/2005

Affiliated Monitoring Houston, TX

www.affiliated.com

Wholesale Monitoring Designated since 5/2022

Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com

Full Service Monitoring Designated since 8/2003

Alarmco, Inc.

Las Vegas, NV www.alarmco.com

Full Service Monitoring Designated since 6/2006

Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com

Full-Service Monitoring – Canada Designated since 12/2010

Alert 360 Tulsa, OK www.alert360.com

Full Service Monitoring Designated since 8/2018

Allied Universal Technology Services Richardson, TX www.aus.com

Full-Service Monitoring, SOC/ Proprietary Monitoring, Video Monitoring Designated since 7/2013

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com

Wholesale Monitoring Designated since 8/2023

American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com

Full-Service Monitoring Designated since 4/2004

American Electric Power Columbus, OH www.aep.com

GSOC Monitoring Designated since 11/2020

Amherst Alarm Inc.

Amherst, NY www.amherstalarm.com

Full Service Monitoring Designated since 3/2004

Barcom Security, Inc. Swansea, IL www.barcomsecurity.com

Full-Service Monitoring Designated since 11/2007

Bay Alarm Company Concord, CA www.bayalarm.com

Full Service Monitoring Designated since 1/2006

Bell Canada Toronto, ON www.bell.ca/smart-home

Full Service Monitoring - Canada Designated since 4/2015

Bell Canada

Winnipeg, MB www.bell.ca/smart-home

Full Service Monitoring - Canada Designated since 4/2020

Blackline Safety Calgary, AB

www.blacklinesafety.com

Full Service Monitoring - Canada Designated since 4/2018

Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com

Wholesale Monitoring Designated since 2/2005

Centra-Larm Monitoring Inc. Manchester, NH

www.centra-larm.com

Wholesale Monitoring Designated since 6/2009

Clearview Securities, Inc. Knoxville, TN

www.clearviewtn.com

Full Service Monitoring Designated since 5/2023

Cooperative Response Center, Inc. (CRC) Austin, MN

www.crc.coop

Wholesale Monitoring Designated since 3/2011

COPS Monitoring

Boca Raton, FL

www.copsmonitoring.com

Wholesale Monitoring Designated since 4/2014

COPS Monitoring Lewisville, TX www.copsmonitoring.com

Wholesale Monitoring Designated since 6/2014

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com

Wholesale Monitoring Designated since 5/2014

CPI Security Systems Charlotte, NC

www.cpisecurity.com

Full Service Monitoring Designated since 8/2009

Damar Security Systems

Sarnia, ON

https://damarsecuritysystems.com/

Full Service Monitoring - Canada Designated since 11/2012

DGA Security Systems, Inc.

New York, NY

www.DGA.com

Full Service Monitoring Designated since 2/2005

DMC Security Services Inc., Midlothian IL

www.dmcsecurity.com

Full-Service Monitoring Designated since 9/2005

Doyle Security Systems Rochester, NY

www.godoyle.com

Full-Service and Wholesale Designated since 1/2004

Dynamark Monitoring, Inc. Hagerstown, MD

www.dynamarkmonitoring.com

Wholesale Monitoring Designated since 2/2012

Electronix Systems Central Station Alarms, Inc.

Huntington Station, NY

www.electronixsystems.com

Full Service Monitoring Designated since 6/2005

Ellijay Telephone Company Ellijay, GA

www.etcbusiness.com

Full Service Monitoring Designated since 4/2015

ESC Central Birmingham, AL www.esccentral.com

Wholesale Monitoring Designated since 12/2023

Everon (formerly ADT Commercial LLC) Irving, TX www.everonsolutions.com

Full-Service Monitoring, Designated since 10/2014

Everon LLC Wichita, KS www.everonsolutions.com

Full-Service Monitoring, Designated since 5/2025

Federal Response Center Springfield, MO www.federalprotection.com

Wholesale Monitoring Designated since 1/2006

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com

Full Service Monitoring - Canada Designated since 5/2009

Global Guardian Charlotte, NC

www.globalguardian.com

Full-Service Designated since 3/2025

Guardian Alarm Southfield, MI www.guardianalarm.com/

Full-Service Monitoring Designated since 3/2024

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com

Full-Service Monitoring Designated since 6/2020

Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com

Full-Service Monitoring Designated since 9/2006

Gillmore Security Systems Inc. Cleveland, OH

www.gillmoresecurity.com

Full Service Monitoring Designated since 1/2009

GM Security Technologies San Juan, PR www.gmsectec.com

Wholesale Monitoring Designated since 10/2011

Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com

Full Service Monitoring Designated since 12/2017

iWatch Communications

Beaverton, OR

www.iwatchcomm.com

Full Service Monitoring Designated since 1/2008

Interface Systems

Earth City, MO

www.interfacesystems.com

Full Service Monitoring Designated since 8/2004

Interface Systems Plano, TX www.interfacesystems.com

Full Service Monitoring Designated since 11/2012

iWatch Communications Beaverton, OR www.iwatchcomm.com

Full Service Monitoring Designated since 1/2008

Kastle Systems Falls Church, VA www.kastle.com

Full-Service Monitoring Designated since 6/2014

KNA Becklar Monitoring Cedar City, UT www.agmonitoring.com

Wholesale Monitoring Designated since 5/2023

KNA Becklar Monitoring Ogden, UT www.agmonitoring.com

Wholesale Monitoring Designated since 1/2007

Kroger Central Alarm Control Portland, OR www.kroger.com

GSOC

Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com

Full-Service Monitoring Designated since 11/2014

Life Safety Monitoring, LLC Munhall, PA

www.mylifesafetymonitoring.com

Wholesale Monitoring Designated since 1/2018

Metrodial Corporation, Inc.

Hicksville, NY

www.metrodial.com

Full Service Monitoring Designated since 11/2004

National Monitoring Center Irving, TX

www.nmccentral.com

Wholesale Monitoring Designated since 6/2016

National Monitoring Center Lake Forest, CA

www.nmccentral.com

Wholesale Monitoring Designated since 6/2016

Nationwide Central Station Monitoring Corp.

Freeport, NY

www.nationwidedigital.com

Full Service Monitoring Designated since 4/2007

NextEra Energy, Inc.

Juno Beach, FL www.nexteraenergy.com

GSOC Monitoring Designated since 12/2022

Northern911

Sudbury, ON www.northern911.com

Full-Service Monitoring – Canada Designated since 5/2014

Northwest Alarm MonitoringSeattle Washington www.nwalarm.com

Wholesale Monitoring Designated since 8/2024

Operational Intelligence Center Indianapolis, IN

Full Service Monitoring Designated since 1/2020

Paladian Victoria, BC

www.paladintechnologies.com

Full Service and Wholesale Monitoring Designated since 6/2016

Paladin Technologies Ottawa, ON www.paladintechnologies.com

Full-Service Monitoring Designated since 3/14/2025

Per Mar Security Services Davenport, IA www.permarsecurity.com

Full Service Monitoring Designated since 6/2005

Power Plus! Anaheim CA www.powerplus.com Designated since 3/25/26

ProTELEC Safety & Security Winnipeg, MB www.protelecalarms.com

Full Service Monitoring Designated since 7/2025

Pro-Vigil San Antonio, TX www.pro-vigil.com

Full Service Monitoring Designated since 1/2024

Quick Response Cleveland, OH www.quickresponse.net

Wholesale Monitoring Designated since 10/2005

SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com

Full-Service Monitoring – Canada Designated since 5/2022

SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com

Full-Service Monitoring – Canada Designated since 5/2010

Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com

Full Service Monitoring Designated since 12/2003

Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com

Full Service Monitoring Designated since 11/2003

Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com

Full Service Monitoring Designated since 6/2012

Security Central Statesville, NC

www.security-central.com

Wholesale Monitoring Designated since 7/2015

Security Equipment, Inc. (SEI) Omaha, NE

www.sei-security.com

Full Service Monitoring Designated since 07/2004

Siemens Industry, Inc.

Irving, TX www.siemens.com/

Full Service Monitoring Designated since 02/2014

SMART Security Pros, LLC

dba Mobile Video Guard

Bowie, MD

www.mobilevideoguard.com

Video Monitoring Designated since 11/2024

Sonitrol Great LakesGrand Blanc, MI

www.sonitrolverified.com

Full Service Monitoring Designated since 02/2022

Statewide Central Station Tampa, FL

www.statewidecs.com

Wholesale Monitoring Designated since 5/2023

Statewide Central Station

Staten Island, NY Statewidecs.com

Wholesale Monitoring Designated Since 2/2011

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com

Full Service Monitoring Designated since 6/2007

Tech Systems Inc. Buford, GA

www.techsystemsinc.com

Wholesale Monitoring Designated since 12/2019

Telsco Security Systems Edmonton, AB www.telsco.com

Full Service Monitoring - CA Designated since 02/2016

The Church of Jesus Christ of Latter-day Saints

Salt Lake City

http://churchofjesuschrist.org

GSOC Monitoring Designated since 05/2012

The Watchlight Corporation

El Cajon, CA

www.watchlight.com

Full Service Monitoring Designated since 03/2014

Titan Protection

Overland Park, KS

www.tpcsecurity.com

Full Service & Wholesale Monitoring Designated since 10/2022

United Central Control

San Antonio, TX www.teamucc.com

Wholesale Monitoring Designated since 08/2004

United Central Station Plainview, NY www.unitedcs.org

Wholesale Monitoring Designated since 4/22/2025

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com

Wholesale Monitoring Designated since 08/2018

Valley Security and Alarm Fresno, CA

www.valleysecurityandalarm.com

Full Service Monitoring Designated since 10/2017

Vancouver Fire & Security Richmond, BC

www.radiussecurity.ca

Wholesale Monitoring - Canada Designated since 7/2012

Vigilante, LLC

Troy, MI

www.vigilantesecurity.com/

Full Service Monitoring Designated since 5/2025

Vivint Inc. - MN Eagan, MN

www.vivint.com

Full Service Monitoring Designated since 3/2014

Vivint Inc. - UT Provo, UT

www.vivint.com

Full Service Monitoring Designated since 3/2014

Viiz Communications Anniston, AL

www.viiz.com

Video Monitoring Designated since 9/2024

Vyanet Operating Group, Inc. Bend, OR

www.vyanet.com

Full Service Monitoring Designated since 12/2014

Washington Alarm Seattle, WA

www.washingtonalarm.com

Full-Service Monitoring Designated since 12/2006

Wayne Alarm

Lynn, MA

www.waynealarm.com

Full-Service Monitoring Designated since 2003

Wegmans Food Markets, Inc. Rochester, NY

www.wegmans.com

GSOC Monitoring Designated since 4/2008

Stand out in the monitoring industry with the Five Diamond Designation

Companies that achieve this recognition differentiate themselves in a competitive marketplace while proving their dedication to quality, professional monitoring, and public safety.

Take the next step—apply today and join the elite group of monitoring centers that have earned the Five Diamond designation.

Monitoring Center Operator Level 1

Training Graduates

Graduates highlighted in blue achieved 100% on their exam.

Name Company Graduated

Juan Acevedo Bay Alarm 1/13/2026

Jumoke Agboola Operational Intelligence Center 1/9/2026

Jenay Aidoo SimpliSafe Inc. 11/17/2025

Nickolas Allan Costco Wholesale 11/19/2025

Adonieka Amador Pro-Vigil, Inc. 11/4/2025

Carl Anderson Johnson Controls Security Solutions 12/26/2025

Gustabo Andrade Pro-Vigil, Inc. 11/12/2025

Cristaly Armenez SimpliSafe Inc. 11/17/2025

Tytesha Aviles SimpliSafe Inc. 11/4/2025

Freda Barksdale SimpliSafe Inc. 12/9/2025

Sharon Barnes National Monitoring Center 11/6/2025

Cynthia Bean Johnson Controls Security Solutions 12/9/2025

Daniel Beirne SimpliSafe Inc. 1/13/2026

Nikisha Belt Federal Response Center 1/27/2026

Giovanni Benitez Vivint, Inc 11/24/2025

Tyler Benson Global Guardian, LLC 1/15/2026

Yvonne Berry Johnson Controls Security Solutions 1/17/2026

Allessandra Besu COPS Monitoring - NJ 1/15/2026

DonnaLynn Bilsing COPS Monitoring - NJ 1/14/2026

Jynix Blackstone Vivint, Inc 11/28/2025

Samaria Blow Tech Systems Inc 1/5/2026

Sarah Booker Affiliated Monitoring 11/3/2025

Van Boursiqout COPS Monitoring - NJ 1/6/2026

Tamara Boyd Affiliated Monitoring 12/8/2025

Ra’Kyah Boyd Guardian Alarm Company 11/10/2025

Quamori Branch SimpliSafe Inc. 11/17/2025

Ian Brinkley United Central Control 11/21/2025

Jazmine Brown Bay Alarm 1/29/2026

Debra Brown Everon, LLC 12/16/2025

Ryan Buffett Johnson Controls Security Solutions 1/14/2026

Kellie Burke Johnson Controls Security Solutions 1/12/2026

Thomas Burrell Alert 360 1/12/2026

Briana Caballero Alarmco 1/13/2026

Nancye Calkins Johnson Controls Security Solutions 12/16/2025

Taimie Cameron Interface Systems - Dallas 12/3/2025

Hanna Captain Global Guardian, LLC 1/21/2026

Michael Carter Johnson Controls Security Solutions 11/5/2025

Ethan Case Vivint, Inc 11/27/2025

Adurhay Ceylan SimpliSafe Inc. 12/9/2025

Zach Church The Church of Jesus Christ of Latter-day Saints 1/29/2026

Debra Claxton Everon, LLC 12/16/2025

Josh Clements COPS Monitoring - NJ 11/11/2025

Hailey Cline Global Guardian, LLC 1/16/2026

Kym Cobb Operational Intelligence Center 1/11/2026

Matthew Conant Costco Wholesale 11/17/2025

Vickie Cross Johnson Controls Security Solutions 11/6/2025

Kennedi Crum Security Engineers Inc. 1/18/2026

Korionna Davis Allied Universal Technology Services 12/23/2025

Heather Davis AZ Security Control 12/15/2025

Nakita Davis Securitas Technology Corporation 1/16/2026

Wildile Dazulme TELUS Custom Security Systems (CA) 1/13/2026

Nam Deo Costco Wholesale 11/22/2025

LaKendra Deveraux COPS Monitoring - TX 1/28/2026

Jaden Dewhart Guardian Alarm Company 11/4/2025

USA and international graduates completed November 1, 2025 to January 30, 2026

Name Company Graduated

Jayvion Dickerson Global Guardian, LLC 1/25/2026

Chasity Dickerson Tech Systems Inc 12/10/2025

Darron Dixon COPS Monitoring - NJ 11/4/2025

Junia Dominique TELUS Security and Automation Inc. (CA) 12/15/2025

Tracy Easter Securitas Technology Corporation 1/18/2026

Hamza El Hafsi TELUS Custom Security Systems (CA) 1/13/2026

Robert Elwell Everon, LLC 12/18/2025

Skye Enfys iWatch Communications 12/18/2025

Silvano Escalante Lopez Walden Security 1/9/2026

Gilberto Escobedo Costco Wholesale 12/18/2025

Joanna Estrada Superior Central Station Inc 11/25/2025

Rory Evans COPS Monitoring - NJ 11/12/2025

Lamitra Exum Johnson Controls Security Solutions 11/25/2025

Nora Fagan Cen-Signal 1/16/2026

Gabriel Fields iWatch Communications 11/26/2025

Aimee Flake Johnson Controls Security Solutions 1/29/2026

Bridget Ford Alert 360 11/13/2025

Hope Ford SimpliSafe Inc. 12/9/2025

Sharon Forest SimpliSafe Inc. 1/14/2026

David Forrestor ESC Central 1/22/2026

Sharon Forster Johnson Controls Security Solutions 11/17/2025

Dystani Frisbee Guardian Alarm Company 11/8/2025

Marcus Gerhardt COPS Monitoring - NJ 12/26/2025

Brenda Ghale Johnson Controls Security Solutions 12/18/2025

Alex Gonzalez COPS Monitoring - NJ 1/15/2026

Elisa Goss Johnson Controls Security Solutions 12/12/2025

Rhonda Greenberg Johnson Controls Security Solutions 11/13/2025

Tishelle Gross Vivint, Inc 1/16/2026

Kayla Guajardo Superior Central Station Inc 11/25/2025

Sheri Guardia Vivint, Inc 12/1/2025

Carolina Gutierrez Dispatch Center, LTD 11/6/2025

Berhe Habtemichael Johnson Controls Security Solutions 1/23/2026

MieCala Hale Central Station, Inc. 11/17/2025

Timmy Hall Global Guardian, LLC 1/23/2026

Fidelity Harper Securitas Technology Corporation 11/19/2025

Destiney Harris Everon, LLC 12/24/2025

Jasmine Harris Global Guardian, LLC 1/23/2026

Kevin Harris Security Equipment Inc. 11/2/2025

Rylee Hart American Electric Power Security Operations Center 12/3/2025

Tyquan Harvall SimpliSafe Inc. 12/9/2025

Dixon Harvey Johnson Controls Security Solutions 11/14/2025

Sheena Henderson Cen-Signal 1/14/2026

Lisa Herman Johnson Controls Security Solutions 12/19/2025

Marino Hermano Paladin Security Group (CA) 12/9/2025

Chris Hernandez Pro-Vigil, Inc. 11/19/2025

Ashley Hollis Interface Systems - St. Louis 1/6/2026

Colin Holmes COPS Monitoring - TX 11/7/2025

Cheryl House Johnson Controls Security Solutions 11/6/2025

Maridon Howell Frisbie Vivint, Inc 11/25/2025

Elizabeth Huarez Johnson Controls Security Solutions 12/10/2025

Kelly Hudnall Johnson Controls Security Solutions 11/5/2025

Name Company Graduated

Rhonda Hudson Johnson Controls Security Solutions 12/4/2025

Tiahri Hughes Alarmco 1/24/2026

Tamima Hussein Johnson Controls Security Solutions 12/18/2025

Rukia Ibrahim Vivint, Inc 1/24/2026

Destinee Idler COPS Monitoring - NJ 1/6/2026

Nya Jackson Guardian Alarm Company 11/3/2025

Tavion Jackson Interface Systems - St. Louis 11/19/2025

Mischelle Jackson Johnson Controls Security Solutions 11/6/2025

Nija Jackson Johnson Controls Security Solutions 11/15/2025

Tomika Jackson SimpliSafe Inc. 12/9/2025

Geri Jernigans Interface Systems - St. Louis 11/8/2025

Ana Johnson Centralarm 1/8/2026

Caleb Johnson Allied Universal Technology Services 11/14/2025

Cheyenne Johnson SimpliSafe Inc. 12/9/2025

Richard Jones Alert 360 1/21/2026

Dawanda Jones Guardian Alarm Company 11/23/2025

Brigette Jones Johnson Controls Security Solutions 11/21/2025

David Jones Johnson Controls Security Solutions 11/7/2025

Alex Kartchner Vivint, Inc 1/17/2026

Alexis Kashani Operational Intelligence Center 1/16/2026

Manpreet Kaur Protelec Security & Safety (CA) 1/30/2026

Cara Keller Securitas Technology Corporation 1/31/2026

Wanjira Kimaru Everon, LLC 12/19/2025

Roderick Kines Allied Universal Technology Services 11/14/2025

Ting Kirven National Monitoring Center 11/3/2025

Ethan Labelle Global Guardian, LLC 1/14/2026

Cadesha Lambert SimpliSafe Inc. 11/17/2025

Jherrel Lang Interface Systems - St. Louis 1/6/2026

Charles Langston Global Guardian, LLC 1/8/2026

Israel Lara Alert 360 11/11/2025

Jasmine Leech Vivint, Inc 1/15/2026

Rebecca Lewellen COPS Monitoring - TX 11/7/2025

Justin Liggins Interface Systems - St. Louis 11/12/2025

Travanti Lipson Tech Systems Inc 12/5/2025

Sydney Long Global Guardian, LLC 1/30/2026

Franterrian Long Tech Systems Inc 1/5/2026

Stormi Lopez Allstate Security Industries, Inc. 11/11/2025

Carlos Lopez National Monitoring Center 11/6/2025

Michael Lucas Cen-Signal 1/19/2026

Cole MacDonald Global Guardian, LLC 1/29/2026

Amine Malki TELUS Custom Security Systems (CA) 1/30/2026

Claudette Martin Alert 360 1/20/2026

Gilbert Martinez National Monitoring Center 11/6/2025

Ashley Mason Statewide Central Station 11/26/2025

Monique Maxwell Johnson Controls Security Solutions 11/6/2025

Joseph Mayonte Spence Security (TC) 12/13/2025

Elisha McBride Everon, LLC 11/29/2025

Na’Kiaya McCall Security Engineers Inc. 12/3/2025

Rick McCann Rick McCann (self) 12/5/2025

Alex McCullough Guardian Alarm Company 11/3/2025

Craig McKinley SimpliSafe Inc. 1/14/2026

Sarah McVicker Federal Response Center 1/23/2026

Pedro Mendez Power Plus 11/19/2025

Krystal Mendez Sebastian Corp 1/29/2026

Semaj Metts Bay Alarm 1/30/2026

Susan Miller Security Central 11/21/2025

James Mobley Alert 360 11/14/2025

Jerry Monegro Global Guardian, LLC 1/23/2026

Dayna Moore Global Guardian, LLC 1/27/2026

Payton Mosher Vivint, Inc 11/25/2025

Gage Mullinax Global Guardian, LLC 1/12/2026

Makayla Mundie SimpliSafe Inc. 12/9/2025

Hunter Murley Pro-Vigil, Inc. 11/5/2025

Name Company Graduated

Mithun Nair Paladin Technologies (CA) 12/12/2025

Janae Nash Alert 360 11/8/2025

Richard Nelson Affiliated Monitoring 1/26/2026

Arceneaux Nicolette First Alarm 12/16/2025

Roxhannah Nineza TELUS Custom Security Systems (CA) 1/30/2026

Steve Nolan Per Mar Security Services 11/15/2025

Angel Nolasco Global Guardian, LLC 1/22/2026

Imani Owens Alert 360 11/17/2025

Brittani Palmer Guardian Alarm Company 11/11/2025

Christine Paniagua Securitas Technology Corporation 11/30/2025

Gonzalo Parra Centralarm 12/26/2025

Karl Paul Everon, LLC 11/28/2025

Kristina Peterson Vivint, Inc 11/11/2025

Dustin Petty Global Guardian, LLC 1/26/2026

Melinda Phillips Vivint, Inc 1/16/2026

Gerardo Pimentel Power Plus 11/20/2025

Julia Pinheiro Vivint, Inc 12/18/2025

Ryan Piroutek Costco 12/5/2025

Paul Poniewaz Interface Systems - St. Louis 1/28/2026

Joshua Poss Pro-Vigil, Inc. 11/11/2025

Norma Price Fire Monitoring of Canada, Inc. (CA)11/21/2025

Cinthia Ramirez Interface Systems - St. Louis 12/9/2025

Lizbeth Ramirez Interface Systems - St. Louis 1/5/2026

LaShakur Rice-Streeter Guardian Alarm Company 11/9/2025

Lauren Riley Zeus Fire and Security Headquarters 11/25/2025

David Rincon Mendoza Vivint, Inc 1/22/2026

Aigner Roberts Interface Systems - St. Louis 1/30/2026

Robbie Robinson Global Guardian, LLC 1/24/2026

Matthew Rosenblum Statewide Central Station 12/5/2025

Davionne Rowell COPS Monitoring - NJ 12/24/2025

DieneRa Salvador Everon, LLC 11/30/2025

Joshua Samuels Mastervision Technologies 1/23/2026

Abdul Sayani Paladin Technologies (CA) 11/5/2025

Nolan Schoenberger Wegmans Asset Protection 1/28/2026

Tianna Scoles Valley Security & Alarm 1/30/2026

Kyra Scott COPS Monitoring - TX 1/22/2026

K. Scott Interface Systems - St. Louis 1/29/2026

Johnny Sengmanichanh Blue Eye Corporation 11/9/2025

Graciela Serrano Vivint, Inc 12/4/2025

Drew Shea Alarm.com 11/24/2025

April Sheppard SimpliSafe Inc. 11/4/2025

Nathaniel Simmons Dispatch Center, LTD 1/6/2026

Jodie Simms Securitas Technology Corporation 12/7/2025

Kieley Sinatra Mastervision Technologies 1/21/2026

Britany Smalley Clearview Securities, Inc. 1/17/2026

Kedrian Smith COPS Monitoring - NJ 1/6/2026

Devonne Smith SimpliSafe Inc. 1/13/2026

Elizabeth Sparks Cen-Signal 1/13/2026

Vitina Spencer Securitas Technology Corporation 11/22/2025

Richelle Spinuzzi Johnson Controls Security Solutions 11/20/2025

Monisha Sreekumari Interface Systems - Dallas 1/30/2026

Oshane Stewart The Church of Jesus Christ of Latter-day Saints 12/30/2025

Demetrius Stovall Vivint, Inc 11/24/2025

Jackson Stuart Johnson Controls Security Solutions 11/21/2025

Chanice Taylor SimpliSafe Inc. 1/13/2026

Charde Teal Bay Alarm 11/29/2025

Rozena Thomas COPS Monitoring - TX 1/22/2026

Gus Thomas Interface Systems - Dallas 11/21/2025

Vache Thompson Alert 360 11/23/2025

Name Company Graduated

Jennifer Thornton Pro-Vigil, Inc. 11/5/2025

Liz Torres COPS Monitoring - NJ 12/24/2025

Carmela Triana Securitas Technology Corporation 1/14/2026

Lacey Trimmell Everon, LLC 12/17/2025

Melinda Tuttle Alarm Central 1/29/2026

Diane Twyman Life Safety Monitoring, LLC 12/5/2025

Mariah Ulrich iWatch Communications 12/20/2025

Daniel Valdovino AlarmWatch 12/3/2025

Zoey Vang Vivint, Inc 1/22/2026

Kristopher Watson Constellis 11/18/2025

Brittani Webb Cen-Signal 1/16/2026

Amanda Weese Johnson Controls Security Solutions 11/17/2025

Nick Welch Centralarm 1/12/2026

Mia White Affiliated Monitoring 11/17/2025

Morgan White Affiliated Monitoring 11/14/2025

Amber Williams COPS Monitoring - TX 1/22/2026

Brittany Williams SMART Security Pros, LLC dba Mobile Video Guard 11/12/2025

Lilly Williamson Alert 360 11/13/2025

Neisha Winding COPS Monitoring - TX 1/21/2026

Richard Wofford DGA Security 11/17/2025

Britney Wright ESC Central 11/4/2025

Destinee Wright Johnson Controls Security Solutions 11/7/2025

Coreena Wyrick Johnson Controls Security Solutions 11/20/2025

Brittany York Alert 360 1/17/2026

Demonica Young Global Guardian, LLC 1/13/2026

Nina Zarate Wegmans Asset Protection 1/19/2026

David Zelenak Per Mar Security Services 11/11/2025

Erin Zinn Everon, LLC 11/26/2025

Alexandra Zito Northern911 (CA) 1/22/2026

Recertifi

cation Level 1

Training Graduates

Name Company Graduated

Jhonson Augustin Tech Systems Inc 11/20/2025

Ashley Baker Vivint, Inc 1/10/2026

Kristen Baldi Metrodial Corporation 11/25/2025

Maricela Barajas Alcaraz Vivint, Inc

1/10/2026

Jessica Barnum Vivint, Inc 1/15/2026

Kelly Beck Alert 360 11/14/2025

Josh Bishop COPS Monitoring - NJ 1/10/2026

Derick Blankenship Federal Protection 12/3/2025

Kenneth Bone Interface Security Systems 1/1/2026

Phillip Booker Affiliated Monitoring 1/19/2026

Karly Bosgieter Vivint, Inc 1/15/2026

Deshand Bradley Vivint, Inc 1/14/2026

Mara Brones Vivint, Inc 1/8/2026

Lindsey Burton Vivint, Inc

1/13/2026

Abraham Caballero Vivint, Inc 1/12/2026

Laura Campbell Central Security Group Nationwide, Inc.

1/15/2026

Brian Campbell Federal Response Center 12/11/2025

Jessica Canada-Rapach SimpliSafe Inc.

Name Company Graduated

Brittany Cohee Metrodial Corporation 11/3/2025

Miles Cruz Nationwide Digital Monitoring Co. 11/6/2025

Katelyn Cupples Vivint, Inc 1/15/2026

Vijayaganesh Dandapani Vivint, Inc 1/13/2026

Brandon Diez Vivint, Inc 1/12/2026

Carolina Dominguez Alert 360 1/16/2026

Macailah Dotson Vivint, Inc 1/7/2026

Jamison Elrod Alert 360 1/15/2026

Connor Ericksen Vivint, Inc 1/7/2026

Autausaga Feleti Vivint, Inc 1/20/2026

Shawn Flanagan-Fortin ADT By Telus (CA) 1/24/2026

Monica Francois Affiliated Monitoring 1/31/2026

Joseph Friszell Metrodial Corporation 1/5/2026

Nia Gardner Interface Security Systems 1/27/2026

Nichole Givens Interface Security Systems 1/8/2026

Nathaniel Goldberg Vivint, Inc 1/9/2026

Jacob Gonzalez Alert 360 11/8/2025

Amber Gottselig Vancouver Fire Security 11/25/2025

Lauren Gunn Vivint, Inc 1/7/2026

Casey Haight The Church of Jesus Christ of Latter-day Saints 1/26/2026

Carrisa Hallum Vivint, Inc 1/7/2026

Kevin Hanley Life Safety Monitoring, LLC 1/8/2026

Kelly Hard ADT By Telus (CA) 1/25/2026

Ridwan Hassan Vivint, Inc 1/31/2026

Sharlee Heart Alert 360 1/11/2026

Rose Hendricks Vivint, Inc 1/8/2026

Walter Henry National Monitoring Center 11/20/2025

Brandi Hibbard Vivint, Inc 1/14/2026

Brittney Hidalgo SimpliSafe Inc. 1/9/2026

Karla Hirsch Vivint, Inc 1/10/2026

Ann Holmes Vivint, Inc 1/11/2026

Guillermo Illescas Gomez Vivint, Inc 1/8/2026

Sara Iverson Vivint, Inc 1/7/2026

Darius Jeffres SimpliSafe Inc. 1/8/2026

Shanice Johnson COPS Monitoring - NJ 11/19/2025

Charles Johnson Interface Security Systems 1/23/2026

Suzanne Johnson Vivint, Inc 1/8/2026

Stormy Kester Vivint, Inc 1/9/2026

Karen La Vo Alert 360 1/14/2026

Dallas Landry Vivint, Inc 1/16/2026

Erin Larson Vivint, Inc 1/7/2026

James Lattea SimpliSafe Inc. 1/5/2026

Melanie Lawson Alert 360 1/10/2026

Raylee Leimer Federal Response Center 1/7/2026

Jason Leonardy Vivint, Inc 1/12/2026

Nicole Leyde Vivint, Inc 1/13/2026

Julian Leyva Affiliated Monitoring 1/6/2026

Joslin Linder Vivint, Inc 1/12/2026

Nastassia Little Vivint, Inc 1/11/2026

Aleila Lofton Bay Alarm 12/16/2025

Nikki Lyles Affiliated Monitoring 12/12/2025

Michelle Maddux Vivint, Inc 1/17/2026

Joshua Major Alert 360 11/16/2025

Jacob Majorana Metrodial Corporation 11/24/2025

1/7/2026

James Carter SimpliSafe Inc. 12/16/2025

Deyanira Cerdas Calvo ADT By Telus (CA) 1/31/2026

Danielle Charles Vivint, Inc 1/12/2026

Nubia Charles Vivint, Inc 1/8/2026

Youlim Choi Vivint, Inc 1/7/2026

Patrick Malloy Alert 360 1/12/2026

Tarnia Mann Vivint, Inc 1/22/2026

Andre Masiero ADT By Telus (CA) 1/25/2026

Jennifer Mcconnell Vivint, Inc 1/13/2026

Felipe Modesto Citadini Vivint, Inc 1/12/2026

Name Company Graduated

Delia Moore Per Mar Security Services 1/22/2026

Katherine Morgan Vivint, Inc 1/20/2026

Miriam Morgan Vivint, Inc 1/23/2026

Shawn Moss SimpliSafe Inc. 1/21/2026

Brooke Mounts SimpliSafe Inc. 12/3/2025

Hadiyah Muhammad Vivint, Inc

Lindsey Neihart Vivint, Inc

1/8/2026

1/8/2026

Donna Nelson Vivint, Inc 1/13/2026

Christian Noubi Affiliated Monitoring 1/22/2026

Lucresha Owens SimpliSafe Inc. 1/1/2026

Karen Payton Kroger Central Alarm Control 11/14/2025

Andrea Rautio Vivint, Inc 1/11/2026

Jamie Ray Federal Response Center 1/12/2026

Shannon Rea ADT By Telus (CA) 1/23/2026

Jennifer Rice Bay Alarm 12/28/2025

Jose A. Rodriguez Superior Central Station Inc 1/16/2026

Charles Russell Vivint, Inc 1/8/2026

Starlene Sample Alert 360 1/13/2026

Lyndrea Schauer Vivint, Inc 1/10/2026

Meagan Schultz SimpliSafe Inc. 1/13/2026

Deena Sherwood Vivint, Inc 1/16/2026

Alexander Shields Vivint, Inc 1/9/2026

Kahalia Smith Vivint, Inc 1/9/2026

Mackenzie Taylor COPS Monitoring - NJ 12/28/2025

Joshua Tebrow SimpliSafe Inc.

1/20/2026

Mariah Teeters Vivint, Inc 1/14/2026

Senh Tsan ADT By Telus (CA) 1/26/2026

Marcella Tuttle Vivint, Inc 1/8/2026

Anthony Vang Vivint, Inc 1/15/2026

Aileen Vestal Alert 360 1/29/2026

Dorcas Walton Affiliated Monitoring 12/22/2025

Adam Ward Interface Security Systems 12/31/2025

Luke White Vivint, Inc 1/22/2026

Janette Whitworth Vivint, Inc 1/15/2026

Heather Willis Vivint, Inc 1/15/2026

Zehnda Withers SimpliSafe Inc.

1/21/2026

Jordan Wong ADT By Telus (CA) 1/22/2026

Logan Woolfolk SimpliSafe Inc.

Julia Xiong Vivint, Inc

1/7/2026

1/8/2026

Steven Ybarra Affiliated Monitoring 12/29/2025

Sandra Zavala Vivint, Inc

1/9/2026

Michelle Zebe Vivint, Inc 1/8/2026

Austin Zeglin Vivint, Inc 1/8/2026

Heather Zepeda Superior Central Station Inc 1/12/2026

Operator Level 2 Training Graduates

Name Company Graduated

Jumoke Agboola Operational Intelligence Center 1/13/2026

Helen Allen United Central Control 11/14/2025

Melissa Allen United Central Control 11/12/2025

Lorraine Baptiste Amalgamated Security Services Ltd. 1/21/2026

Nicholas Bulger Pro-Vigil, Inc. 11/20/2025

Jory Caldarelli Wegmans Asset Protection 1/27/2026

Vicki Chalmers Security Equipment Inc. 1/11/2026

Kym Cobb Operational Intelligence Center 1/12/2026

Angela Davis Securitas Technology Corporation 1/11/2026

Doug Elms The Church of Jesus Christ of Latter-day Saints 1/14/2026

Isabella Evans Per Mar Security Services 11/16/2025

Aja Greene Pro-Vigil, Inc. 11/15/2025

Sheila Hunt Tech Systems Inc. 1/4/2026

Ryane Jackson Security Equipment Inc. 12/24/2025

Toni Juarez Securitas Electronic Security 11/24/2025

Alexis Kashani Operational Intelligence Center 1/17/2026

Asia Lievens Per Mar Security Services 1/20/2026

Karsyn Livingston Bay Alarm 12/3/2025

Benjamin McMann Per Mar Security Services 11/8/2025

Krystal Mendez Sebastian Corp 1/30/2026

Jordan Miller Per Mar Security Services 11/16/2025

Kyle Palozie Pro-Vigil, Inc. 11/22/2025

Reuben Perry Provigil 11/17/2025

Ryan Piroutek Costco 12/9/2025

Traci Rabon Federal Response Center 1/3/2026

Bryan Romero Pro-Vigil, Inc. 11/21/2025

Katie Rowe City Of Toronto (CA) 1/8/2026

Jamie Salisz Federal Response Center 1/11/2026

Wesley Setoki Bay Alarm 12/28/2025

Kalli Shannon Pro-Vigil, Inc. 11/25/2025

Robin Smith Security Equipment Inc. 12/2/2025

Narraya Sparks Bay Alarm 11/5/2025

Kacie Stouffer Bay Alarm 12/19/2025

Charde Teal Bay Alarm 12/14/2025

Olivia Villanueva Bay Alarm 1/30/2026

Chelsea Weaver Security Equipment Inc. 1/17/2026

Jessica Werner Security Equipment Inc. 12/7/2025

Andrew Zamora SentriForce - Network Outfitters 11/21/2025

TMA DISPATCH, SPRING 2026 ADVERTISERS INDEX

 Altronix, page 4

 CIA, page 17

 NAPCO, page 40

Learn more about TMA advertising and 2026 meeting sponsorship offerings by emailing Evan Newman at enewman@tma.us.

Be an MVP Dealer: Access New Business & RMR for a Winning Future

Easiest Access - Mobile App-Only, PC or Hybrid

Lowest Costs - Flat-Rate/Door, Low TCO + No Annual Contract

Total Scalability Total - Few Doors & Users, EZ Expands to Unlimited

• One Source Unified System — Napco-matched panels, locks, & software designed to work together - All at Your Local Distributor Introducing MVP Cloud Access & NA-Series Panels:

• Flexible, always up-to-date cloud platform — Mobile-Only with Scan2Enroll™ QR codes, or Hybrid, scalable for any application

• NA-Series Cloud-Ready Panels — Lowest equipment & labor costs with 1- & 2-door access panels- No extra hardware on-site

• Also, #1-Rated wireless access locks with built-in HID Readers

Built for Real-World Use:

• One Low Flat-Rate per Door & No annual service contract – Max RMR & Profits

• BLE, Mobile, NFC, Prox, MIFare

• Painlessly Scales to Grow with ThemA few doors & users to large multi-sites –Avoids “Rip-out & Replace”

• Dealer Customizable Account AdminAdd/Deletes, Emergency alerts + Lockdowns

• Choice of Popular Video Integrations