CONTENTS
DEPARTMENTS
11 BANKING
The consolidation happening across the security alarm industry is a good reminder about the importance of maintaining financial best practices. Learn how to stay agile, whether selling, buying or growing organically from Eastern Bank’s Greg Buscone.
12 SALES
Most security business owners can sell. Many can sell really well. According to SS&Si Dealer Network CEO Jake Voll, the challenge is not closing deals. The challenge is building a repeatable sales engine that keeps producing when the owner is not driving the process.
13 LAW
AI is handling tasks once performed exclusively by human operators. While ot promises enhanced efficiency, it also raises legal questions that existing legal and regulatory frameworks struggle to address. Gain insights into how to protect your company.
15 RESEARCH
The home security market is entering a new phase of measured growth and competitive realignment. At the same time, camera-first brands are gaining ground. Adoption trends reflect the shift toward a broader security ecosystem. Looking ahead, security providers must move beyond basic intrusion protection. Stay up to date on the latest market trends with leading industry researcher Elizabeth Parks.
17 GUEST
Consultant Jeffrey Zwirn, president, IDS Research and Development, Inc., explores the risks posed by systems that use today’s AI technology to identify, detect, deter, and respond to critical threats in homes and businesses. Make sure you know what you don’t know when it comes to the risks of AI.
Managing Video Privacy Risk in the Era of Intelligent Monitoring
Video monitoring is no longer just about watching screens and responding to alarms. It is about managing intelligence. Artificial intelligence and advanced analytics are transforming monitoring centers into data-driven operations. What once involved reviewing isolated video clips now involves managing searchable datasets, behavioral patterns, and predictive alerts.This evolution unlocks powerful opportunities: faster verification, reduced false dispatch, improved operational efficiency, and highervalue services. But it also changes the responsibility equation. It’s now all about trust.
IN EVERY ISSUE
03 President’s Message 05 TMA CEO’s Message
Wireline Report
Wireless Report
TMA News
FirstNet and IQ Certified
Five Diamond 31 Operator On-line Graduates
Spring into Action
With spring here, TMA is building serious momentum. Q1 delivered highimpact events, meaningful progress, and strong energy heading into what’s shaping up to be an outstanding 2026.
In February, TMA leadership came together for a dynamic, professionally facilitated strategic planning session.
The result: bold ideas and a clear framework for our next Strategic Plan. The focus wasn’t just on today—it was on where we need to be in five years. That long-term, big-picture thinking is exactly what will sharpen our focus, unlock our full potential, and position TMA to thrive for the next 75 years. March took us to Washington, D.C. for the AICC meeting and Capitol Hill visits. The collaboration between SIA, TMA, and ESA was powerful—proof of what we can achieve when we align as an industry. Together, we advocated on critical issues including protection of the 900 MHz spectrum, school safety, and key public safety priorities. The conversations were impactful, and the momentum is already carrying forward.
Finally, a huge thank-you to the TMA team for the incredible work happening behind the scenes. From revamping sponsorships and membership campaigns to launching video training and elevating our marketing and brand—this team is delivering real value. Evan, Bryan, Leigh, Julie, and Whitney— your work is making a difference. And to our members who contribute content, show up, and help drive growth—thank you. Q2 is ahead, and the bar is already higher. Let’s go.
TMA volunteer leaders gather in Denver for the 2026 Long Range Strategic Planning Meeting.