TMA Dispatch - Spring 2026

SPRING 2026 | TMA Dispatch

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Inside Spring 2026

CONTENTS Managing Video Privacy Risk in the Era of Intelligent Monitoring

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DEPARTMENTS 13 BANKING

The consolidation happening across the security alarm industry is a good reminder about the importance of maintaining financial best practices.

Learn how to stay agile, whether selling, buying or growing organically from Eastern Bank’s Greg Buscone.

15 SALES

Most security business owners can sell.

Many can sell really well. According to SS&Si Dealer Network CEO Jake Voll, the challenge is not closing deals. The challenge is building a repeatable sales engine that keeps producing when the owner is not driving the process.

16 LAW

AI is handling tasks once performed exclusively by human operators. While it promises enhanced efficiency, it also raises legal questions that existing legal and regulatory frameworks struggle to address. Gain insights into how to protect your company.

SPRING 2026 | TMA Dispatch

Video monitoring is no longer just about watching screens and responding to alarms. It is about managing intelligence. Artificial intelligence and advanced analytics are transforming monitoring centers into data-driven operations. What once involved reviewing isolated video clips now involves managing searchable datasets, behavioral patterns, and predictive alerts. This evolution unlocks powerful opportunities: faster verification, reduced false dispatch, improved operational efficiency, and highervalue services. But it also changes the responsibility equation. It’s now all about trust.

18 RESEARCH

The home security market is entering a new phase of measured growth and competitive realignment. At the same time, camera-first brands are gaining ground. Adoption trends reflect the shift toward a broader security ecosystem. Looking ahead, security providers must move beyond basic intrusion protection. Stay up to date on the latest market trends with leading industry researcher Elizabeth Parks.

20 GUEST Consultant Jeffrey Zwirn, president, IDS Research and Development, Inc., explores the risks posed by systems that use today’s AI technology to identify, detect, deter, and respond to critical threats in homes and businesses. Make sure you know what you don’t know when it comes to the risks of AI.

IN EVERY ISSUE 03 President’s Message 05 TMA CEO’s Message 22 New Members 24 Wireline Report 27 Wireless Report 31 FirstNet and IQ Certified 32 Five Diamond 36 Operator On-line Graduates

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MESSAGE FROM TMA PRESIDENT ALAN GILLMORE, IV, GILLMORE SECURITY SYSTEMS

Spring into Action framework for our next Strategic Plan.

The focus wasn’t just on today—it was on where we need to be in five years.

That long-term, big-picture thinking is exactly what will sharpen our focus, unlock our full potential, and position TMA to thrive for the next 75 years.

With spring here, TMA is building serious momentum. Q1 delivered highimpact events, meaningful progress, and strong energy heading into what’s shaping up to be an outstanding 2026.

In February, TMA leadership came together for a dynamic, professionally facilitated strategic planning session.

The result: bold ideas and a clear

March took us to Washington, D.C. for the AICC meeting and Capitol Hill visits. The collaboration between SIA, TMA, and ESA was powerful—proof of what we can achieve when we align as an industry. Together, we advocated on critical issues including protection of the 900 MHz spectrum, school safety, and key public safety priorities. The conversations were impactful, and the momentum is already carrying forward.

Finally, a huge thank-you to the TMA team for the incredible work happening behind the scenes. From revamping sponsorships and membership campaigns to launching video training and elevating our marketing and brand—this team is delivering real value.

Evan, Bryan, Julie, Jessica, and Whitney— your work is making a difference. And to our members who contribute content, show up, and help drive growth—thank you.

Hiring? We’ll Help You Find the Right People Post your open positions on TMA’s website for free.

Operators, technicians, sales, and more...

Your next great hire starts at TMA.us!

Q2 is ahead, and the bar is already higher.

TMA volunteer leaders gather in Denver for the 2026 Long Range Strategic Planning Meeting.

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Let’s go.

SPRING 2026 | TMA Dispatch

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[4] © 2026 Altronix Corporation.

SPRING 2026 | TMA Dispatch altronix.com

MESSAGE FROM TMA CEO WHITNEY A. DOLL

Stronger Together: The Power of Public Safety Partnerships Working Together to Reduce False Alarms One of the most visible examples of industry and public safety collaboration has been the effort to reduce false alarms.

One of the greatest strengths of the professional monitoring and response industry is something that cannot be manufactured, installed, or programmed: partnership.

For decades, our industry has worked side by side with public safety professionals – law enforcement, the fire service, and emergency communications centers (ECCs) – to protect families and communities. Every alarm signal processed and every emergency dispatch initiated reflects collaboration between private security companies and the public safety professionals who respond when help is needed.

At The Monitoring Association (TMA), strengthening that partnership has been part of our mission for more than 75 years, and it remains more important today than ever.

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False alarms consume valuable public safety resources and can strain relationships between alarm companies and responding agencies if left unaddressed. For many years, TMA has worked closely with law enforcement partners to improve alarm verification, educate users, and promote responsible alarm use.

Through training, best practices, and technological advancement, our industry has made significant progress in addressing this challenge.

verification initiatives, and outreach efforts that educate citizens about responsible alarm use. Each one reflects the same truth: public safety outcomes improve when the public and private sectors work together.

Technology Driving Stronger Collaboration The Automated Secure Alarm Protocol (ASAP) is one of the most significant examples of technology driving better results. By enabling alarm information to be transmitted digitally and directly into public safety dispatch systems, ASAP replaces the traditional process of manual phone calls between monitoring centers and ECCs.

Celebrating Strong Partnerships Partnership is also something worth recognizing and celebrating.

That is why TMA proudly collaborates with the Security Industry Alarm Coalition and the National Sheriffs’ Association on the Sheriff/Private Security Partnership Award. This program honors exemplary partnerships between local sheriff ’s offices and private security companies that are working together to improve safety in their communities.

Across the country, these collaborations take many forms, including coordinated alarm response programs, innovative

(l to r) Richard Roberts, Honeywell, and TMA CEO Whitney A. Doll at the Congressional Fire Services Institute Annual National Fire and Emergency Services Dinner in March.

CEO continued on page 6

SPRING 2026 | TMA Dispatch

The benefits are clear. Digital transmission improves accuracy, reduces the time required to relay alarm information, and helps ease workloads for telecommunicators. In one Florida county, for example, implementing ASAP saved dispatchers an estimated 26 hours each month. This is time that can be redirected toward handling emergency calls and supporting the public. Those efficiency gains ultimately translate into faster response when seconds matter most.

A Unified Voice for Public Safety Partnership also extends to public policy.

Each year, security industry leaders travel to Washington, D.C., for the Security Industry Hill Walk. During the March 2026 event, TMA leaders educated our congressional leaders on issues of importance to our members and public safety partners, including protecting the Lower 900 MHz band, the importance of FirstNet, Next Generation 911, and proper classification for public safety telecommunicators.

By speaking with a unified voice, we can help ensure that policies support innovation, strengthen emergency response systems, and reinforce safety.

TMA Dispatch, Spring 2026 7918 Jones Branch Drive, Suite 220 McLean, VA 22102 703-242-4670; Fax 703-242-4675 About TMA The Monitoring Association (TMA) is the trade association representing the professional monitoring industry. Our membership community is composed of companies spanning all industry sectors, including monitoring centers, systems integrators, service providers, installers, consultants, and product manufacturers. TMA is dedicated to the advancement of the professional monitoring industry through education, advocacy, standards, and public-safety relationships.

Our Mission Our mission is to promote and advance professional monitoring to consumers and first responders through education, advocacy, and the creation of standards.

Our Vision A safer world through professional monitoring.

TMA Officers President: Alan Gillmore IV, Cleveland, OH Vice President: Daniel Oppenheim, Union, NJ

Building Relationships That Matter

Vice President: Mike Picciola, Boca Raton, FL

Another essential part of our work is bringing people together. Throughout the year, TMA hosts events that connect monitoring professionals with leaders from the law enforcement and fire service communities. TMA’s Annual Meeting, along with receptions during the conferences of the International Association of Chiefs of Police, the National Sheriffs’ Association, and the International Association of Fire Chiefs, provide opportunities for dialogue and relationship-building.

Vice President: Wes Usie, Shreveport, LA

These moments matter. They allow professionals across our ecosystem to share perspectives, discuss emerging challenges, and strengthen the relationships that support collaboration in our communities.

The Road Ahead As technology evolves and public safety agencies face growing demands, the partnership between our industry and public safety will only become more important.

Secretary: Justin Bailey, Ogden, UT Treasurer: Shannon Woodman, Seattle, WA Immediate Past President: Steve Butkovich, Charlotte, NC TMA Staff Chief Executive Officer (CEO) Whitney A. Doll Chief of Staff Jessica Franklin Vice President of Education and Training Julie N. Webber Director of Strategic Growth and Membership Evan Newman Operations Manager Bryan Ginn

The professional monitoring industry serves as a powerful force multiplier for first responders. By delivering timely, reliable information to ECCs and responding agencies, professional monitoring helps ensure that public safety has the information they need to deploy resources quickly and efficiently.

At TMA, we remain committed to strengthening this partnership because when public safety and private security work together, our communities are safer.

SPRING 2026 | TMA Dispatch

Copyright 2026 The Monitoring Association. All rights reserved.

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SPRING 2026 | TMA Dispatch

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COVER STORY

FROM

SURVEILLANCE

TO STEWARDSHIP

Managing Video Privacy Risk in the Era of Intelligent Monitoring At 2:17 a.m., an alert triggers at a regional distribution center outside Columbus, Ohio.

A perimeter camera has detected movement near a restricted loading bay. Ten years ago, that alert would have generated a simple motion notification — another clip in a long overnight queue. An operator would scan grainy footage, trying to determine whether the movement was wind, wildlife, or something more serious.

Tonight is different.

The system doesn’t just flag motion.

It classifies the object as a vehicle.

It identifies prolonged dwell time. It cross-references the license plate SPRING 2026 | TMA Dispatch

against a previously logged afterhours entry two weeks earlier. It detects a pattern Within seconds, the operator isn’t just reviewing video — they’re evaluating intelligence.

Law enforcement is notified with verified context. The vehicle leaves before entry is attempted.

By morning, the customer receives not just a clip, but a report: timestamps, vehicle metadata, prior activity history, and response documentation.

The incident is resolved in minutes.

The data will live much longer. And with that data comes responsibility.

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“

The Analytics Inflection Point Video monitoring has entered a structural shift.

Artificial intelligence accelerates verification. Remote guarding expands coverage. License plate recognition and behavioral analytics are rapidly becoming standard offerings.

We are quickly arriving at a new world for remote video monitoring. Companies need to consider who is architecting your direction as so many capabilities are quickly becoming available.”

But the real transformation isn’t better cameras. It’s the intelligence layered on top of them.

David Charney, Senior Vice President, Video Command Center, Everon

Modern platforms now generate: • • • • • •

Behavioral pattern recognition Object and person classification License plate datasets Loitering and dwell-time analysis Predictive perimeter alerts Operational performance dashboards

In many deployments, the most valuable asset is no longer the video clip itself — it is the metadata extracted from it.

Traditional monitoring meant reviewing discrete events. Today, monitoring centers manage living datasets — searchable, trendable, and exportable.

That’s not incremental change. It’s a new operating model.

“We are quickly arriving at a new world for remote video monitoring. Companies need to consider who is architecting your direction as so many capabilities are quickly becoming available. While none of the components outlined in this article are particularly remarkable on their own, the real value emerges when they are combined and configured to work reliably for your specific situation.

On top of design, ensuring high accuracy and ultimately reliability becomes a big part of the game,” said Everon Senior Vice President, Video Command Center David Charney.

The More Intelligence We Extract, the Greater the Responsibility Analytics multiply both opportunity and exposure.

When a monitoring center moves from responding to alarms to generating insights, it assumes a [9]

broader role in the customer’s risk ecosystem. Expanded capability brings expanded accountability.

Governance can no longer sit in the background. It becomes central to the business model.

The New Customer Questions Customers are no longer just asking about response times. They’re asking about data.

• • • • • •

Where is my video stored?

Is it encrypted at rest and in transit?

Who owns the footage?

Who can access it?

What happens if law enforcement requests it?

How long is it retained?

These are no longer edge-case questions.

They are procurement criteria.

Monitoring centers that answer confidently and transparently reposition themselves. They move from surveillance providers to trusted custodians.

Privacy by Design Is No Longer Optional Privacy cannot be retrofitted.

As analytics expand, governance must be built into architecture from the beginning.

Privacy by Design in a monitoring environment includes: •

•

Conducting privacy impact assessments before launching AI services Limiting data collection to what is operationally necessary

• • •

Embedding encryption and secure deletion protocols Providing transparent disclosures Conducting periodic internal audits

Safety and privacy are not competing goals. They reinforce one another.

A customer who does not trust your governance will not fully trust your services.

The Hidden Liability: Retention Cloud storage makes retention effortless.

That convenience can be deceptive.

Every additional day of stored footage expands potential exposure. If most actionable incidents are identified within two weeks, retaining video for six months may create risk without proportional benefit.

Monitoring leaders are beginning to ask harder questions: • • • •

What is our default retention period?

Does backup storage align with policy?

Are deletion protocols verified?

Are litigation holds documented and controlled?

Retention discipline is risk discipline.

Justin Feffer, cybersecurity and privacy attorney, Justin Feffer & Associates, stated, “State and federal laws regulate video and audio surveillance. The requirements created by this mosaic of regulations impose complex conditions that must be carefully considered when planning, implementing and conducting SPRING 2026 | TMA Dispatch

video and audio monitoring activities.

The goal is to achieve an optimal monitoring environment while carefully adhering to these regulations.”

Metadata: The Overlooked Risk As analytics expand, risk shifts beyond raw video.

Metadata may include: • • • •

License plate records Vehicle movement logs Behavioral pattern histories Time-stamped dwell analytics

Unlike video, metadata is compact, searchable, and easily exported. That makes it powerful — and sensitive. In many regulatory frameworks, structured personal data carries greater compliance obligations than unstructured footage.

Monitoring companies must ensure: •

Metadata retention mirrors video retention • Derived data is contractually disclosed • Analytics outputs are included in breach response plans • Data minimization principles apply to structured datasets Analytics does not eliminate risk. It concentrates it.

SPRING 2026 | TMA Dispatch

Scaling Services Without Scaling Risk Remote guarding...AI threat detection... predictive perimeter analytics... license plate recognition...Each expands service value. Each expands governance complexity.

There is a meaningful distinction between confirming events and predicting behavior. When monitoring companies deploy predictive analytics, they shift from reactive responders to intelligence operators.

That transition requires: • • • • •

Executive-level oversight Updated customer disclosures Cyber insurance alignment Ongoing monitoring of AI regulation Operator training

Operational excellence must now include governance excellence. Timing is everything and seconds matter A big component of being successful is how quickly can action be taken. There are many steps that need to happen and they each need to work in harmony.

Being able to detect the activity while filtering the noise, is the name of the game and traditionally been revamped

using Artificial Intelligence. Claims of 95% improvements in this area are normal. Then there are decision support systems guiding what protocol to follow guiding agents with advice to go left or right based on standard protocols, overridden by client specific asks. This leads to new challenges in a dynamic world. Then finally, what actions to take when. In which scenarios do we dispatch police, turn on a light or do a live talk down. Systems are starting to guide doing these in a certain order under these circumstances.

“Most companies scale by adding complexity and risk. We scale by eliminating both. The goal isn’t just growth, it’s controlled expansion where performance improves as we grow, not the other way around. Anyone can grow revenue. Very few can do it while reducing risk and increasing reliability.

That’s the difference between scaling a business and engineering one,” commented Michael Zatulov, CEO, Elite Interactive Solutions.

Regulatory Expectations Are Rising Privacy regulation continues to evolve at the state level. Biometric oversight is intensifying. AI governance standards are emerging globally.

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Monitoring centers are evolving. They are no longer simply watching. They are managing intelligent visual ecosystems.

Even in commercial environments, transparency expectations are increasing.

Organizations that anticipate regulatory direction will reduce long-term operational friction and cost.

Proactive governance is less expensive than reactive defense.

The Strategic Opportunity Analytics is one of the strongest growth drivers in the video monitoring industry.

It enables: • • • • •

Faster verification Reduced false dispatch Higher-tier service models Increased operator efficiency Actionable intelligence for customers

But customers are increasingly sensitive not to cameras themselves — but to patterns derived over time.

From surveillance providers to trusted data stewards.

And in doing so, they will earn something more durable than contracts.

They will earn trust.

Long after the loading dock lights flicker off and the night shift ends, the system remains awake — quietly storing, indexing, remembering.

The incident at 2:17 a.m. becomes another entry in a growing archive of patterns and possibilities. Cameras may capture moments, but analytics capture meaning. And in that meaning lives a deeper obligation. In the era of intelligent monitoring, the true measure of a company will not be how much it can see — but how carefully it chooses to remember.

What Stewardship Looks Like in Practice Leading monitoring centers are operationalizing governance through five concrete steps: 1.

2.

The companies that lead will not simply deploy more analytics. They will deploy analytics more responsibly.

From Monitoring Center to Data Steward

• • • •

Embed governance into system architecture Treat privacy as strategic differentiation Communicate transparently Scale analytics deliberately

The leaders in this industry will move from being perceived as watchers to being recognized as protectors.

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Defined Retention Architecture Default retention periods tied to incident discovery patterns, with automated deletion verification and aligned backup policies.

3.

Metadata Governance Controls Structured analytics data governed under the same policies as raw video — including breach response inclusion and contractual disclosure.

4.

Executive Oversight of AI Deployment New analytics services require crossfunctional review: operations, legal, IT security, and executive approval.

5.

Transparent Customer Communication Plain-language privacy summaries provided alongside service agreements.

Monitoring centers are evolving. They are no longer simply watching. They are managing intelligent visual ecosystems.

The next decade will reward companies that:

Written Data Ownership Clauses Contracts explicitly define customer ownership of video and metadata, with the monitoring center designated as data processor or custodian.

Join the conversation... wherever you scroll!

Your TMA community isn’t just on our website. It’s showing up in your social feeds.

Connect with fellow members and industry thought leaders, catch quick updates, and join the conversation on • LinkedIn • Facebook Whether it’s insights, discussions, or a little behind-the-scenes fun, there’s always something happening.

Follow along, jump in, and be part of the community—one post at a time!

See you there.

SPRING 2026 | TMA Dispatch

BANKING>>

The Importance of Financial Readiness

By Greg Buscone is Executive Vice President, Chief Commercial Banking Officer

figures to the quality and consistency of financial reports, financial performance, and the internal controls that underpin the numbers. With these fundamentals in place, financial-related conversations move faster and financing structures can be tailored more effectively to real world cash flow.

The consolidation happening across the security alarm industry, including among in house monitoring operators, is a good reminder about the importance of maintaining financial best practices in order to stay agile, whether selling, buying or growing organically. The companies best positioned for any scenario tend to be proactive about having the resources in place to provide clean, timely financial information about their company.

Sustainable growth and disciplined financial readiness tend to go hand in hand through internal controls, a capable internal accounting function, and external business advisors, including [12]

a CPA and attorney who understand the dynamics of middle market, family owned businesses. Investing in these areas can shorten business decision timelines, improve credibility with lenders, and keep options open when opportunities emerge. And they also strengthen longterm durability. Whether preparing for a sale or planning to scale with a banking partner, having financial and operational infrastructure that can stand up to diligence is important to consider.

Best Practices for Balancing Growth with Day-to-Day Cash and Credit Needs Recurring monthly revenue is attractive, but lenders look beyond headline

No matter the times, operators should consider: • Keeping their internal controls in mind and core documentation current.

• Maintaining a regular, board level cadence of financial reviews to align growth initiatives with liquidity and borrowing capacity.

• Modeling the impact of a possible acquisition on the company’s cash flow, working capital, and ability to continue meeting the financial requirements of a lender before signing a letter of intent.

• Building relationships early with advisors who know the sector and can ensure information is lender ready.

Remember Succession For many first generation or familyowned companies, taking the time to establish a formal succession plan is key to long-term business sustainability.

Identifying roles, timelines and governance structures not only protect enterprise value but also increase lender confidence. And it can be Banking continued on page 20

SPRING 2026 | TMA Dispatch

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SALES>>

Stop Trying to Clone Yourself: Build a Sales Program That Scales

By Jake Voll, CEO, SS&Si Dealer Network

benchmark. Instead, leaders should assume new hires need to be taught from the ground up: your products, your packages, your process, and what “good” looks like at your company.

Scaling begins when leadership translates what is in their head into clear expectations, packaging, and guardrails. Without that, salespeople are forced to improvise. Improvisation creates inconsistency, and inconsistency erodes trust.

Most security business owners can sell.

Many can sell really well. The challenge is not closing deals. The challenge is building a repeatable sales engine that keeps producing when the owner is not personally driving every quote, every concession, and every follow-up.

On a recent “Coffee Break with Jake” call, I was joined by Robert Few, Managing Partner of TCX, a security industry consultancy. Robert has spent years helping integrators design sales systems that ramp faster, protect margin, and reduce the chaos that comes from ad-hoc selling.

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The first barrier we addressed was the unspoken one: fear. Owners hesitate to hire salespeople because it feels like a big investment with uncertain return.

There is also the worry that a mis-hire can damage your reputation. The answer is not avoiding the hire. The answer is installing structure that makes success more predictable and mistakes easier to contain.

Stop Trying to “Clone Yourself” A lot of owners hold off because they are looking for a salesperson who thinks and operates exactly like the founder.

Robert’s point was that this is the wrong

Pricing is the Bottleneck that Breaks Most Teams If every quote requires a trip back to the owner, you will never scale. Worse, customers sense uncertainty. Robert highlighted how a drawn-out back-andforth pricing process can undermine confidence in the salesperson and the buying experience.

The fix is practical: build packaged offerings with standard pricing, then define flexibility on either side.

Salespeople should know the approved range for pricing adjustments and when escalation is required. And if every deal routinely hits the maximum discount, that is not a “market” problem. It is a coaching and value-selling problem.

Sales continued on page 21

SPRING 2026 | TMA Dispatch

LAW>>

AI and Automated Response Systems: Liability and Regulatory Considerations

By Eric Pritchard, Partner, Pierson Ferdinand

were drafted decades ago and make no mention of automated systems. Some jurisdictions require licensed operators to make all dispatch decisions, while others remain silent on whether AI qualifies as adequate supervision.

This patchwork creates compliance nightmares for national monitoring centers and potential exposure if regulators retroactively determine that AI-only monitoring violated licensing requirements.

The monitoring industry stands at a crossroads. Increasingly, artificial intelligence is handling tasks once performed exclusively by human operators - verifying alarms, prioritizing dispatch decisions, and even communicating directly with emergency services. While these systems promise enhanced efficiency and reduced false alarms, they also raise novel legal questions that existing legal and regulatory frameworks will struggle to address.

or fails to escalate a critical alarm, who bears responsibility? Traditional negligence analysis applies a reasonable person standard, but courts have yet to definitively answer whether AI-assisted monitoring should be judged against human operator performance or against the capabilities of other AI systems.

This ambiguity creates significant exposure for monitoring companies, particularly when contracts promise 24/7 monitoring without clearly disclaiming AI involvement or its limitations.

The central issue is the applicable standard of care. When an AI system misidentifies a genuine emergency

Regulatory uncertainty compounds the problem. Most state licensing statutes governing alarm companies

SPRING 2026 | TMA Dispatch

Training and validation requirements present another frontier. Unlike human operators who undergo standardized certification, AI systems learn from proprietary datasets and evolve over time. When an algorithm makes an error after being updated, questions arise about adequate testing protocols, version control documentation, and whether the monitoring company exercised reasonable care in deploying the updated system. These issues become particularly acute in wrongful death or serious injury cases where plaintiffs’ experts will scrutinize the AI’s training data and decision-making process.

Monitoring companies should proactively address these risks through several measures: clearly disclosing AI involvement in customer agreements and website representations; applying contract limitations to the use of Law continued on page 20

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SPRING 2026 | TMA Dispatch

RESEARCH >>

Security Adoption Expands as AI and Video Drive Market Transformation

By Elizabeth Parks, President and Chief Marketing Officer, Parks Associates

security, signaling how broadband providers are packaging security into subscription-driven offerings.

Innovation in AI has become table stakes, particularly for video-based solutions. Providers are introducing advanced features such as on-device detection, intelligent event grouping, and natural-language video search.

Ring, Vivint, and Alarm.com have all launched new capabilities focused on proactive deterrence and improved event interpretation, reinforcing the growing importance of automation and real-time response.

The home security market is entering a new phase of measured growth and competitive realignment. According to the latest research from Parks Associates survey of 8,000 US internet households, nearly half (49%) of US internet households now use a security solution, reflecting the continued expansion of the category and the growing role of connected devices. Traditional providers continue to scale through acquisitions, while DIY-focused companies are expanding into professional installation channels to broaden reach. At the same time, camera-first brands are gaining ground, and ISPs, facing pressure SPRING 2026 | TMA Dispatch

in core connectivity businesses, are moving into security as an adjacent service opportunity.

Recent activity highlights this shift. GTCR’s agreement to acquire SimpliSafe underscores investor confidence in scalable DIY platforms with recurring revenue upside through service expansion and adjacent offerings. SimpliSafe is also extending into the professional dealer channel, enabling installers to participate in its ecosystem. Meanwhile, AT&T’s Connected Life solution bundles Google Home devices with Abode

As the competitive landscape evolves, providers must rethink positioning across both hardware and services. AIdriven verification, automation, and service-layer intelligence are emerging as key differentiators, particularly as new entrants and private equitybacked players reshape the market.

Flexible distribution strategies, spanning DIY, professional installation, and service provider partnerships, are increasingly critical to expanding customer acquisition.

Adoption trends reflect the shift toward a broader security ecosystem. Security systems remain stable at roughly onethird of US internet households, while Research continued on page 18

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Research continued from page 17

device-based solutions such as cameras and video doorbells account for a growing share of adoption.

Service monetization is also evolving.

Professional monitoring remains the dominant paid model, accounting for 57% of paid security service relationships in Q4 2025. However, paid services attached to video devices have reached 30%, taking share from self-monitored approaches. At the same time, customer satisfaction has declined across major providers over the past five years, as consumers increasingly compare full-service offerings against lower-cost, “good enough” alternatives.

Local and regional providers are under the most pressure, with negative NPS scores, while Brinks has maintained more consistent performance through a focus on service quality and operational efficiency.

Looking ahead, security providers must move beyond basic intrusion protection.

Bundling video, AI-driven insights, and broader smart home services will be essential to sustaining service attachment and improving customer satisfaction. At the same time, growth will depend on a balanced approach to customer acquisition, combining organic expansion with strategic account purchases in an increasingly competitive market.

This is an excerpt from the Residential Security Dashboard published in March 2026.

Never stop learning... and growing!

Congratulations to the 2026 TMA Excellence & Monitoring Technology Marvel Award Winners!

Monitoring Center of the Year – Enterprise Becklar Monitoring Monitoring Center of the Year – Small-to-Medium Elite Interactive Solutions Monitoring Center of the Year – GSOC Puget Sound Energy Monitoring Center Manager of the Year Galina Klimchuk of Vivint Monitoring Center Operator of the Year Cherray Clifton of UCC Monitoring Center Support Person of the Year Bill Kaelin of ADT Monitoring Technology Marvel Award – Traditional Monitoring Center Security Central Monitoring Technology Marvel Award – GSOC Costco

Go to TMATraining.org to preview TMA’s extensive catalog of on-line training.

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SPRING 2026 | TMA Dispatch

GUEST>>

AI Threat Assessment and No Coverage for AI Insurance Claim

By Jeffrey D. Zwirn, President, IDS Research and Development, Inc.

installs, and monitors a Video Surveillance System (VSS) for a Subscriber and uses AI for Threat Detection including, but not limited to representing that their system can detect suspicious activity, abandoned and/or suspicious packages, weapons, and other potential threats to people and property it will certainly help lower loss potential if the system works reliably.

Property owners have a duty to protect people on their property from foreseeable dangers. The professional and technical community of alarm contractors, system integrators, and video-managed central station industries markets and sells systems that purport to be designed to detect threats and help property owners minimize their risks to invitees and the property using AI. From a security and safety perspective, with these systems in place the goal is to be able to identify, detect, deter, and respond to these critical threats whereby but for this technology being in place, the criminal activity may not be known, could not be deterred, nor could it be responded too in SPRING 2026 | TMA Dispatch

order to help minimize and/or neutralize the threat.

Time is the most important commodity when it comes to detecting criminal behavior, in that the goal is to be able to detect, deter, and minimize or take away the opportunity for a crime to be committed against persons and property. Simplified, when AI threat detection works as represented, it can result in an extremely effective crime-prevention tool.

Resultantly, if an Alarm Contractor, System Integrator and/or Video Managed Central Station designs,

If that same Video Surveillance System with AI threat detection does not function as represented, and a person(s) is seriously injured and/or killed, the property owner and the provider will likely be targeted in a litigation claim.

In order to help minimize these risks, it’s important to test the system to verify that it detects what it states it can as to its AI Threat Detection capabilities and document the results.

Finally, claims relating to AI are not covered by Commercial General Liability (CGL) policies, and Cyber coverage does not cover AI claims, so the AI exclusion in these policies is yet another serious concern for any company that offers AI Threat Detection. Under certain conditions, companies can try to negotiate this AI exclusion out of their insurance policies, but most do not find out until it’s too late.

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Banking continued from page 13

Sales continued from page 15

straightforward. Even a simple roadmap signals preparedness.

Compensation Should Drive the Outcome You Want One of the most common mistakes I see is misaligned incentives. Robert and I discussed comp plans that reward what matters: RMR, upfront gross profit, or both. As a baseline, Robert encourages plans that are simple enough for reps to calculate quickly, and structured so the company wins when the rep wins.

The Bottom Line: A Strategic Advantage In a period of consolidation and rapid change, readiness is a strategic advantage. Companies focused on clarity in their financials, consistency in their processes, and longterm planning place themselves in the strongest position to respond to both opportunities and challenges in the evolving security alarm market.

Greg Buscone is Executive Vice President, Chief Commercial Banking Officer at Eastern Bank, and may be reached at g.buscone@ easternbank.com. Matthew Hunt is Senior Vice President and a Commercial Banking Team Leader at Eastern Bank, and may be reached at m.hunt@easternbank.com.

The opinions expressed herein are those of the authors and do not necessarily reflect those of Eastern Bankshares, Inc., Eastern Bank, or any affiliated entities. Views and opinions expressed are current as of the date appearing on this material; all views and opinions herein are subject to change without notice. These views and opinions should not be construed as any specific recommendation.

This material is for your private information and we are not soliciting any action based on it. The information in this content has been obtained from sources believed to be reliable but its accuracy is not guaranteed. There is neither representation nor warranty as to the accuracy of, nor liability for any decisions made based on such information.

Law continued from page 16

AI; maintaining detailed logs of AI decision-making for potential litigation defense; establishing validation protocols for any algorithm updates; ensuring human oversight remains available for escalation; and staying engaged with regulators as they develop AIspecific guidance. The companies that thoughtfully navigate these legal uncertainties today will be best positioned when courts and regulators inevitably establish clearer standards tomorrow.

In commercial work especially, margin protection matters. If you pay on revenue without a margin floor, you invite under-scoping and “selling around” operations. Robert recommends tying commissions to gross profit and establishing clear minimum margin thresholds, alongside better sales-toops training and job-walk discipline for larger projects.

Ramp Time is Real, and Goalpostmoving Kills Retention New salespeople rarely produce meaningful results immediately. Robert emphasized the importance of a realistic ramp period, with early weeks focused on learning, pipeline building, and coaching rather than immediate production.

He also cautioned against leadership habits that quietly destroy sales teams: constantly changing compensation plans and capping commissions. Great reps stay when the rules are consistent and the upside is real. If someone exceeds expectations, the plan should reward that performance rather than penalize it.

The Takeaway Scaling requires intentionality and clear structure. When you solve for complexity with packaging, pricing guardrails, simple comp plans, and weekly accountability, you stop depending on the founder’s heroics and start building a business that grows on purpose.

Discover TMA Programs and Certifications FirstNet - FirstNet is a nationwide communications platform dedicated to help first responders and extended communities, like the alarm industry, connect to the critical information they need every day and in every emergency.

IQ - The IQ Program is the only quality control program for installations, monitoring, maintenance and service of electronic safety systems.

Five Diamond - Certified companies are committed to serving the public and AHJs through the professional development and standardization of training.

Learn more at https://tma.us/programs/

Eric Pritchard is a Philadelphia lawyer, who spends his days making the world safe for alarm and monitoring companies. He can reached at eric.pritchard@pierferd.com.

[20]

SPRING 2026 | TMA Dispatch

NEW MEMBERS>>

Join in Welcoming TMA’s Newest Members Learn more about these and other new members on TMA’s website.

Non-Listed Monitoring

Cloudapt It’s clear to any developer that you need an architect & engineer for your next project. Cloudapt will be your trusted advisor for all technology needs.

As property owners and developers, we couldn’t find a technology solution that truly met the needs of modern buildings—so we built one. We founded Cloudapt to deliver seamless, high-speed connectivity for tenants, increase property value, and provide a hassle-free experience for owners and developers alike.

Technology design is not a core competency of most developers, architects, or construction engineers.

Because the development, contracting, and construction process takes years, a building’s technology is often the last consideration and it shows.

At Cloudapt, we have a decades of experience in IT, construction, and development and have developed a different approach. We seek to engage in projects as early as possible so technology considerations can be part of the core design. We work with your architects and engineers, to design appropriate space, riser, cooling, and power systems that meld right into the core design of the property.

SPRING 2026 | TMA Dispatch

We are Hands-on Not only do we design systems, our in-house staff will be on-site during construction for structured cabling, fiber optic network installation, MDF and IDF closet construction, electronics installation, and configuration. As construction wraps, and the building is ready for occupancy, we train your staff to use the systems. Then we support the technology systems, for years to come.

US Virtual Guard US Virtual Guard specializes in cutting edge True Live Video Monitoring, providing customers a better option than traditional human verification of AI alerts.

Our certified operators actively watch cameras in real time, without the restrictions of cookie cutter AI triggers.

Properties located in urban & hightraffic environments where automation fails, US Virtual Guard is the only solution.

Virtual Doorman

Founded nearly thirty years ago by Colin Foster, Virtual Doorman pioneered the

remote doorman category to address a functional challenge in residential operations: delivering secure, highquality building services without the cost structure of traditional staffing models.

Virtual Doorman provides centralized, live-operator access control and building management services that replicate the core functions of an on-site doorman. By combining trained human oversight with purpose-built technology, the company enables multifamily and residential properties to offer secure entry, visitor management, and package handling in a scalable, cost-efficient manner.

From inception, Virtual Doorman was built as an operating platform -- not a point of solution. The company developed its infrastructure end-to-end, including integrated hardware, software, and 24/7 monitoring operations, well before remote building management became industry standard. Early deployments in dense urban markets helped establish operational discipline and reliability that continue to define the platform today.

As the first company to successfully operate a full functional remote doorman service at scale, Virtual Doorman helped establish a new category within residential security and property operations. While the market has since expanded, the company has maintained leadership through consistent execution, long-term customer relationships, and a differentiated service model anchored in [21]

live human decision-making rather than unattended automation.

Approaching its 30th anniversary, Virtual Doorman serves properties across the United States and remains a trusted partner to owners and operators seeking modern, efficient building operations. The company’s longevity reflects a proven business model, resilient infrastructure, and continued relevance in an evolving residential landscape.

Shop the All-New TMA Merch Store

Consultant

VectorFirm We Empower System Integrators and their Technology Partners to Achieve Sales and Marketing Excellence by Enabling Strategic Action.

Show your TMA pride while staying comfortable and professional throughout your busy work day.

The TMA Merch Shop offers a curated collection of custom-branded apparel and accessories designed for everyday work, travel, and team events.

Core Values Innovate. We create ideas and methods of communicating that will deliver a remarkable impact to our clients and their employees.

Remember random Tuesday afternoons.

No matter what we do, it won’t matter if our clients are not able to use our deliverables on a random Tuesday afternoon when we’re not there.

Security Services

Admiral Security and Investigation Admiral Security and Investigation is a licensed and bonded integrated security provider, operating across Atlantic Canada. With headquarters in Dieppe, New Brunswick, Admiral delivers end-to-end physical and monitored security solutions for publicsector, commercial, institutional, and social-service environments.

Browse the full collection online and find your new favorite TMA gear.

tmacompanygear.itemorder.com

New members, continued on page 28

[22]

SPRING 2026 | TMA Dispatch

REGULATORY UPDATE >>

The Wireline Report Latest FCC news impacting your business

By Salvatore Taillefer, Partner, Blooston Law (sta@bloostonlaw.com)

service providers to transmit verified caller name information to consumer handsets whenever they also transmit an A-level STIR/SHAKEN attestation indicator. The FCC seeks comment on requiring use of Rich Call Data (RCD) as the transmission mechanism, on permitting alternative branded calling solutions, and on requiring originating providers to verify the accuracy of caller identity information.

FCC Proposes to End TDM Interconnection Requirements by 2028 Comments and reply comments have been filed on the FCC’s Notice of Proposed Rulemaking proposing to eliminate incumbent carriers’ obligations to provide TDM interconnection by December 31, 2028, and to replace the current framework with new rules for IP-to-IP interconnection. The NPRM specifically identified security alarms, alongside elevator lines, medical monitors, and point of sale terminals, as services that may still require TDM facilities.

The comment record reflects broad concern about the transition timeline.

911 stakeholders reported aggressive carrier decommissioning of TDM circuits, in some cases with less than 60 days’ notice, and proposed guardrails including 120 days’ advance notice and presumptive extensions. On the carrier SPRING 2026 | TMA Dispatch

side, AT&T and Verizon supported forbearance, while competitive and rural carriers warned that a fixed deadline could shift costs and reduce leverage for smaller providers.

Alarm companies that rely on carrierprovided circuits for alarm signal transmission should be aware that the outcome of this proceeding may affect the cost, availability, and reliability of the transport on which alarm monitoring depends.

Reply Comments Filed on FCC Caller Identity and TCPA Modernization Proceeding On January 5, comments were filed, and on February 3, reply comments were filed, in response to the FCC’s Further Notice of Proposed Rulemaking on caller identity information and call branding requirements. The FNPRM proposes to require voice

Major carriers oppose prescriptive mandates, arguing that improper A-level attestations remain common and that displaying verified caller names alongside attestation indicators could increase consumer susceptibility to scam calls.

Originating-side commenters argue that the current market allows terminating providers to monetize caller identity as a premium product, with branded calling services reportedly costing between 4 and 20 cents per call.

Alarm companies that place verification calls should monitor this proceeding.

Call branding requirements could affect how alarm verification calls are identified on consumer handsets, and the cost of compliance could be significant for companies placing high volumes of timesensitive calls.

AT&T Receives FCC Approval to Retire Copper Service Across 18 States On January 13, AT&T received streamlined FCC approval to discontinue legacy copper voice services at wire centers serving approximately 90,000 customers in 18 states: Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, and Wisconsin.

[23]

Affected customers were notified that copper service could be discontinued on or after November 15, 2026.

AT&T’s designated replacement service, AT&T Phone-Advanced (“APA”), uses AT&T’s LTE network for primary connectivity. AT&T’s customer notice states that AP-A “supports your essential needs, including phone calls, fax machines, alarms, medical monitoring, and 911 access.” However, the application’s technical disclosures state that AP-A’s battery backup “will not power other equipment like medical and security-monitoring systems.” For alarm panels that depend on copperline characteristics such as line power, line seizure, or voltage supervision for loss-of-communication detection, the transition to AP-A may present compatibility issues.

Alarm companies with customers in the affected states may wish to review the wire center list in the application to determine whether any of their accounts are in affected areas, and to evaluate whether their installed equipment will function as expected over AP-A.

FCC Extends TCPA “Revoke All” Compliance Deadline to January 2027 On January 6, the FCC extended the effective date of the “revoke all” consent revocation rule from April 11, 2026 to January 31, 2027. This is the second extension. The rule would require callers to treat an opt-out request made in response to one type of message as revoking consent for all future robocalls and robotexts from that caller, regardless of subject matter. The FCC is considering whether to modify or eliminate the rule through a pending rulemaking proceeding.

For alarm companies that use automated calls or texts for alarm verification, system notifications, or marketing, the rule is a concern because a customer who opts out of a marketing text could inadvertently also opt out of alarm verification calls. The extension provides additional time to monitor the proceeding.

FTC Restarts Clickto-Cancel Rulemaking

a draft Advance Notice of Proposed Rulemaking concerning the Negative Option Rule to the Office of Information and Regulatory Affairs for review.

The Eighth Circuit vacated the FTC’s original “Click-to-Cancel” rule on July 8, 2025, finding that the agency failed to conduct a required preliminary regulatory analysis. The ANPRM submission signals that the FTC intends to restart the rulemaking with the procedural steps the court found lacking.

States continue to expand their own automatic renewal requirements independently. Colorado extended its Online Cancellation Act to businessto-business transactions effective February 16, and Maryland enacted new automatic renewal legislation effective June 1.

Alarm companies with auto-renewal monitoring contracts should review their cancellation procedures against the requirements of the states in which they operate, as state laws now impose varying disclosure, consent, and cancellation obligations.

On January 30, the FTC submitted

Interested in speaking at a 2026 TMA meeting?

Speaking is a great way to give back to your professional community, build leadership skills, and expand your resume.

Email education@tma.us to learn more about 2026 speaking opportunities.

[24]

SPRING 2026 | TMA Dispatch

"ºÈʼn ´ºÈ ʼn Ò yµʼn ĉćʼn è yÈÌʼn S( ʼn yÌʼn âºÈ¬ ʼn â¡Ò ʼn ÅÖ ®¡ ʼn º ¡ ¡y®Ìʼn yµ ®yâʼn µ ºÈ ´ µÒʼn ® y ÈÌʼn Òºʼn ÅȺ´ºÒ ʼn ´Öµ¡ ¡Åy®ʼn y®yÈ´ʼn ºÈ ¡µyµ Ì Ò yÒʼn È Ö ʼn y®Ì ʼn y®yÈ´Ìʼn yµ ʼn ´y¡µÒy¡µʼn ź®¡ ʼn È ÌźµÌ Ĝʼn ;ºÈ ʼn Ò yµ ĈĝćććʼnÅÖ ®¡ ʼnÌy Òèʼny µ ¡ Ìʼn yá ʼny ºÅÒ ʼnS( ļÌʼn;º ®ʼnAÈ ¡µyµ á ®ºÅ ʼn ¡µʼn ÅyÈÒµ ÈÌ ¡Åʼn â¡Ò ʼn Ò ʼn (µÒ ȵyÒ¡ºµy®ʼn Ì̺ ¡yÒ¡ºµʼn º ¡ ļÌʼnº ʼnLº®¡ ʼnyµ ʼn<yÒ¡ºµy®ʼnS È¡ ļÌʼn Ì̺ ¡yÒ¡ºµĜʼnS( ʼnµ ÌʼnèºÖÈ ¡µyµ ¡y®ʼnÌÖÅźÈÒʼnÒºʼn ºµÒ¡µÖ ʼnÒ ¡Ìʼn¡´ÅºÈÒyµÒʼnâºÈ¬Ĝʼnʼnʼn SÒ á ʼn3 Èĝʼnʼn ç ÖÒ¡á ʼn ¡È ÒºÈ ĎĎČIJďĈĊIJćČĉČʼnʼnŹʼnʼnÌÒ á űÌ¡y ¡µ ĜºÈ

SPRING 2026 | TMA Dispatch

'AiʼnoA]ʼn <ʼn' 5L S <ʼnYAʼn A< Y ʼnYAʼnS(

[25]

REGULATORY UPDATE >>

The Wireless Report

NextNav, Right-to-Repair, and Alarm Jamming

By John A. Prendergast, Managing Partner, Blooston Law (jap@bloostonlaw.com)

The Coalition is preparing a letter to the FCC raising issues with NextNav’s refusal to provide more info about its San Jose experimental operation, and applications that NextNav has pending to add experimental operations in two other locations: Sunnyvale CA and Pueblo, CO. o The upcoming experimental proposals are significant in that NN is specifically indicating it is trying to test for coexistence with incumbent operations (unlike the San Jose experiment).

The California Fire Chiefs recently filed a letter with the FCC withdrawing their prior ex parte filing in support of NextNav: https://www.fcc.gov/ ecfs/document/1021850852766/1.

According to this most recent filing, “[w]hile the Association strongly supports continued research, innovation, and dialogue regarding resilient Positioning, Navigation, and Timing capabilities for public safety, we have concluded that the approach reflected in the prior filing does not sufficiently address the operational, governance, and longterm public safety considerations important to our membership.” It is notable when an entity actually changes positions 180 degrees in a proceeding.

Hill Visits: o AICC participated in three Hill visits with SIA on Jan. 12 with the staff of three members o



NextNav Update: 



There are reliable indicia that the FCC will be voting to adopt a Notice of Proposed Rule Making (NPRM) in WT Docket No. 25-110 (the general “PNT Inquiry” proceeding, to consider in greater detail the NextNav and other technologies that would provide an alternative to GPS. NTIA Meeting: On Feb. 5, AICC reps and other members of the Connected Devices for America Coalition (“Coalition”) met with the U.S. Department of Commerce’s National Telecommunications and Information Administration (NTIA). The staff by their questions seemed to understand AICC’s concern that Lower 900 MHz Band Part 15 devices (including

[26]



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many alarm devices) would not only suffer interference, but could be forced off the air as the causers of interference to 5G operations (due to NextNav’s proposed deletion of existing protections for Part 15 devices).

We provided NTIA with more information about the Federal issues that could be raised by the NN plan (i.e., impact on Federal entities and operations), so that NTIA can potentially bring these matters up in its meetings with the FCC as part of the IRAC coordination process.

We armed them with Inovonics’ letter about protecting members of Congress, TSA agents, and US Embassies using Lower 900 MHz Band panic button systems.

NextNav Experimental Operations:

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SPRING 2026 | TMA Dispatch



of the House Energy and Commerce Committee. o On Feb. 10-11, an AICC member and counsel met with the staff of five of the Representatives making up the California delegation. Overall, all five offices were largely unaware of the NextNav issue, and were surprised and concerned when they learned of the issues associated with NextNav. o One of the staffers suggested that we reach out to the House Administrative Office and the Senate Rules Committee, who may be concerned about any potential for interference to Congress’ panic buttons, as well as other Federal impacts.

NextNav Responses to Pericle Report: It is important to keep responding to NextNav’s attacks against the Pericle Report, since this Report is the strongest evidence in the record of the likelihood of severe interference that would come of the NextNav plan. For FCC purposes, this will be in large part a battle of the engineering “experts”. o Two more engineering firms have made filings trying to counter the Pericle Report: The Roberson report, and the RKF Engineering Solutions “concurrence letter”. The Roberson report rehashes much of the flawed arguments already made by NN, by claiming that the public safety and life safety users in the Lower 900 MHz Band must be satisfied with protection only under “typical” conditions, not worst-case or even busy conditions. RFK does not submit a study, but rather simply asserts in a letter that it has confirmed NN’s calculations of interference free coexistence. We are providing the Coalition with AICC input on responses to these latest attacks on the Pericle Study.

SPRING 2026 | TMA Dispatch

Right to Repair Update Recent bills of concern: Rhode Island: A Digital Electronics Right to Repair Act (SB 2487) was introduced on February 6, 2026, and referred to the Senate Judiciary Committee. The broad bill applies to “Digital electronic equipment” or “equipment” which is defined as “any product that depends for its functioning, in whole or in part, on digital electronics embedded in or attached to the product” and it does not include any exemption language.

Enforcement authority is granted in the state AG if they determine that a failure to provide documentation, parts, or tools as required by the bill constitutes unfair competition, false advertising, or an unfair or deceptive trade practice.

The bill is sponsored by Sen. Robert Britto [D] and seven other Democrats, and it appears to be similar to SB 60 that was introduced in 2025 that was scheduled for hearing last February and was recommended to be held for further study. AICC will submit written advocacy for an alarm exemption.

See https://webserver.rilegislature. gov/BillText/BillText26/ SenateText26/S2487.pdf Wyoming: The Wyoming Select Committee on Blockchain, Financial Technology, and Digital Innovation is the committee that has been evaluating R2R legislation, including a draft bill for digital electronic equipment (26LSO-0060). In September the Select Committee advanced a draft bill to the full legislature. AICC sent an advocacy letter to the Select Committee to ask for an exemption for security and life safety systems and equipment, and testified before the Committee. On January 9, 2026, House Bill No. HB0015 was introduced to the Wyoming legislature by the Select Committee. The bill as introduced includes exemptions for automobiles, products that have never been offered for retain sale to a consumer, medical devices, HVAC systems, solar power equipment, video game consoles, off road equipment and electric toothbrushes. However, it did

not include an exemption for security and life safety systems and equipment.

The Select Committee did not vote the bill out in time to be placed on the General File before the February 20 cutoff deadline for the Committee of the Whole (CoW). As a result, the Wyoming bill appears to be dead for the 2025-26 session. AICC will monitor to see if the bill is reintroduced in the next session.

See: https://wyoleg.gov/ Legislation/2026/HB0015 Virginia: Digital Right to Repair Act legislation (HB 1251) similar to legislation introduced in 2025 but that did not move forward last year – and that did not include alarm exemption language – was re-introduced by Rep. Jackie Glass. The bill was assigned to the House Committee on Labor and Commerce on January 27th and a Subcommittee #2 voted unanimously (7-0) on February 12 to lay the bill on the table. The bill was not voted out of Labor and Commerce before the February 18 cutoff deadline so the Virginia bill is dead for the 2025-26 session. AICC will monitor to see if the bill is reintroduced in the next session.

See: https://lis.virginia.gov/billdetails/20261/HB1251 Massachusetts: The Commonwealth of Massachusetts has companion digital R2R bills (H. 433 and S. 189) that were addressed in a meeting of the Joint Committee on Consumer Protection and Professional Licensure on October 1, 2025. The bills as introduced include an exemption for security and life safety systems, but the language covers only equipment provided with a monitoring service, and doesn’t expressly cover access control. AICC did outreach to Joint Committee staff and sent a letter to committee members and sponsors for both bills at the end of October with proposed edits to improve the exemption. On January 8, 2026, the reporting date for S.189 was extended to Thursday, March 5, 2026.

On January 28, 2026, an Act relative to portable electronic device repair [27]

(H. 4982) was reported from the committee on Consumer Protection and Professional Licensure to the committee on House Ways and Means. “Portable wireless device” is defined as “a handheld product sold at retail for personal, household, family or home office use that includes a battery, microphone, speaker and display designed to send and receive transmissions through a cellular radiotelephone service; provided, however, a “portable wireless device” does not include any product sold under a business-to-government or businessto-business contract that is not typically offered for sale directly by a retail seller.” The bill is similar to H. 360 that was introduced but did not pass in the 2023-24 session, and could put PERS or mPERS devices at risk. We will evaluate the item further, and AICC will seek an appropriate amendment (or clarification in the legislative record) to establish that electronic security and life safety systems are excluded from the scope of the bill.

Ohio: The Ohio Legislature is still in session and will remain so through the end of the year. Companion R2R bills (SB 176 and HB 301) have been introduced in that state. The bills have identical security and life safety systems and equipment exemption language that is limited to equipment that is limited to intrusion detection equipment provided with a security monitoring service. We are preparing an advocacy letter similar to the Massachusetts advocacy. We are aware of no changes in status of this bill since our last report.

Kansas: A bill introduced on February 4, 2026, as HB 2700 would create the Kansas Digital Right-to-Repair Act. The legislation creates the right for persons who purchase or lease digital electronic equipment to obtain necessary documentation and parts from original equipment manufacturers to diagnose, maintain and repair such equipment.

Good news is that the bill contains a broad exemption at Sec. 3 (b) (11) for “Safety communications, life safety and physical access control equipment” [28]

defined as “communication systems, fire alarm systems, intrusion detection systems, electronic keypads, safety equipment or physical or building access control systems used by public or private emergency service organizations.” The bill appears to be moving quickly as it was subject of a hearing before the Committee on Commerce, Labor and Economic Development on February 9, an amended bill (not impacting the alarm exemption language) was adopted on February 12, it passed the Committee of the Whole on February 17, and the amended bill passed the full House, Yea 122, Nay 2, on February 18.

See: https://www.kslegislature.gov/li/ b2025_26/measures/hb2700/

New Jersey Proposes a Law Requiring that Carbon Monoxide Detectors Be Monitored in Certain Hotel and Multiple Dwelling Circumstances The New Jersey Senate has introduced a Bill (S. 410) that would require that “[i]f a hotel or multiple dwelling in which a carbon monoxide sensor device is installed . . . is also equipped with a monitored fire alarm system, then the hotel or multiple dwelling shall also be equipped with a monitored carbon monoxide alarm system.” The alarm industry may want to support this Bill, and any similar legislation introduced elsewhere, as a way to foster more complete and effective protection.

Verizon Settlement Highlights Hazardous Materials Compliance Risks for Wireless Site Operators In a recent statewide enforcement action, Verizon Wireless agreed to pay $7.7 million to settle allegations that it violated California environmental and hazardous materials laws at hundreds of cell sites across the state. According to prosecutors, the case involved alleged failures to properly report, permit, store, and manage hazardous materials commonly found at wireless facilities, including lead-acid backup batteries and fuel associated with emergency power systems. The settlement resolved claims that Verizon failed to properly

report hazardous materials, pay required permit fees, allow regulatory inspections, and comply with laws regulating above ground petroleum storage tanks used to power emergency generators and backup systems.

This action should serve as an important reminder for alarm companies using licensed wireless solutions that antenna sites are not exempt from state and local environmental oversight. Even relatively small facilities can trigger compliance obligations when hazardous materials are present.

New members, continued from page 22

Elevate Systems Born to Serve Our Customers With decades of experience in communications and building maintenance, Elevate Systems was born in recognition of a critical need.

Landline prices are not only climbing but are being eliminated. Voice over IP solutions are rarely code-compliant, all to the detriment of building owners and occupants. To the companies trying to saddle you with sub-par solutions, you’re just a name on a spreadsheet. To us, you represent friends, families and communities that deserve the best.

And Protect What Matters Most At Elevate Systems, keeping people safe is our driving principle, found at the heart of everything we do. We are more than just a service provider- we are a trusted partner committed to protecting what matters most. We deliver the highest quality emergency communication solutions, backed by industry-leading technology and expert support without charging you an exorbitant fee. Reliability, dependability, and peace of mind drive us, ensuring that when an emergency arises, we can get you the help you need faster than anyone else. With Elevate Systems, you gain a partner and friend who truly care.

SPRING 2026 | TMA Dispatch

Saving 2+ minutes from the average 911 call can save up to 10,000 lives per year!

[29]

SPRING 2026 | TMA Dispatch

CERTIFIED>>

FirstNet Certified Companies TMA is pleased to introduce and recognize the following companies who have become FirstNet certified as of March 2026.

• Kansas City CCTV, LLC DBA • ADT, LLC, Boca Raton, FL Kansas City CCTV & Security, • Advance Alarms Inc., Kansas City, MO Broken Arrow, OK •

AFA Protective Systems, Inc., Syosset, NY

•

Kings III of America, Coppell, TX

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Lydia Security Monitoring (dba UCC) San Antonio, TX

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Washington Alarm, Inc., Seattle, WA

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WH International Response Center, Rockford, MN

IQ Certified Companies

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Affiliated Monitoring, Union, NJ

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Alarm.com, Tysons, VA

•

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Alarmco Security Systems, Inc., Redlands CA

NAPCO Security Systems, Inc., Amityville, NY

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Allied Universal Technology Service Richardson, TX

National Monitoring Center (NMC), Lake Forest, CA

•

•

Allstate Security Industries, Inc., Amarillo, TX

ProNet Security Solutions Dallas, TX

•

•

•

AZ Security Control, Tempe, AZ

Pye-Barker Fire & Safety, LLC, Doral, FL

Advance Alarms, Inc., Broken Arrow, OK

•

Bay Alarm Systems, Concord, CA

•

Queensboro Contracting Corp, Corona, NY

•

•

Becklar Monitoring, LLC, Ogden,

Advanced Alarm, Inc., Tonawanda, NY

•

•

Centra-larm Monitoring, Manchester, NH

Rapid Response Monitoring, Syracuse, NY

•

Affiliated Monitoring Inc., Union, NJ

•

Safe Tech USA, Ltd., Melville, NY

•

COPS Monitoring, Williamstown, NJ

•

•

SCN Security Communication Network, Inc., Corona, CA

Allstate Security Industries, Inc., Amarillo, TX

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Convergint, Pleasanton, CA

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•

Centra-larm MonitoringManchester, NH

•

Criticom Monitoring Services, Longwood, FL

Securitas Technology, Plymouth, MN

•

•

SecurityCentral,Statesville, NC

COPS Monitoring, Williamstown, NJ

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of March 2026.

•

DGA Security Systems, Inc., New York, NY

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Security Equipment, Inc., Omaha, NE

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Genesis Security Services, Carolina, PR

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DMP, Springfield, MO

•

•

•

Doyle Security Systems Inc., Rochester, NY

Sentry Alarm Systems, Monterey, CA

Guardian Protection Warrendale, PA

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Southwest Dispatch Center, Richardson, TX

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Maine Fire and Security, Scarborough, ME

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Tech Electronics, Inc., St. Louis, MO

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National Monitoring Center, Lake Forest, CA

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The Fireline Corporation, Baltimore, MD

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Queensboro Electrical Contracting Corp., Corona, NY

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The Watchlight Corporation, El Cajon, CA

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Rapid Response Monitoring Services, Inc., Syracuse, NY

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Triple S Alarm Co., Little Rock, AR

•

•

United Security Communications, Inc., Lothian MD

Securityhunter, Inc., Baltimore, MD

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UTBriscoe Protective LLC Centereach, NY

SSC Services Inc. dba Cen-Signal, Columbus, GA

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Vector Security, Inc., Warrendale, PA

Statewide Monitoring Corporation, Staten Island, NY

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Vyanet Operating Group, Bend, OR

Wayne Alarm Systems, Inc., Lynn, MA

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Electronix Systems Central Station Alarms, Inc., Huntington Station, NY

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Emergency 24, Des Plaines, IL Federal Response Center, Inc. Springfield, MO

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First Alarm, Aptos, CA

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Force Security Solutions, LLC Manassas, VA

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IE Alarm Systems (DC Electronics Two Inc. dba IE Alarm Systems), Riverside, CA

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Intercom Clock & Signal Services, (dba ICS) Riverside, CA Intruder Alert Systems of San Antonio, San Antonio, TX

[30]

SPRING 2026 | TMA Dispatch

PROGRAMS>>

Congratulate TMA’s 2026 Five Diamond Designees The monitoring centers listed below are designated TMA Five Diamond as of March 2026. This designation marks a commitment to the highest industry standards. Visit TMA.us for the most up-to-date listing of certificants.

AFA Protective Systems Syosset, NY www.afap.com Full-Service Monitoring Designated since 1/2014 Audeamus DBA Sebastian CorpKerman, CA www.audeamus.net Full Service Monitoring Designated since 1/2024 a.p.i. Alarm Inc. Denver, CO www.apialarm.com Full Service Monitoring Designated since 1/2023 a.p.i. Alarm Inc. Toronto, ON www.apialarm.com Full Service Monitoring Designated since 1/2023 Acadian Monitoring Services, LLC Lafayette, LA www.acadianmonitoringservices.com Wholesale Monitoring Designated since 1/2005 ADT Knoxville, TN www.adt.com/local/tn/knoxville Full Service Monitoring Designated since 4/2024 ADT by Telus Calgary AB www.telus.com Full-service and Wholesale Designated since 12/2020 ADT by Telus Saint Leonard QC www.telus.com Full Service and Wholesale Monitoring Designated since 12/2023

SPRING 2026 | TMA Dispatch

ADT Commercial LLC (formerly Protection One) Irving, TX www.adt.com Full Service Monitoring Designated since 10/2014 Affiliated Monitoring Union, NJ www.affiliated.com Wholesale Monitoring Designated since 9/2005 Affiliated Monitoring Houston, TX www.affiliated.com Wholesale Monitoring Designated since 5/2022 Alarm Detection Systems, Inc. Aurora, IL www.adsalarm.com Full Service Monitoring Designated since 8/2003 Alarmco, Inc. Las Vegas, NV www.alarmco.com Full Service Monitoring Designated since 6/2006 Alarme Sentinelle/Sentinel Alarm Montreal, QC www.sentinelalarm.com Full-Service Monitoring – Canada Designated since 12/2010 Alert 360 Tulsa, OK www.alert360.com Full Service Monitoring Designated since 8/2018 Allied Universal Technology Services Richardson, TX www.aus.com Full-Service Monitoring, SOC/ Proprietary Monitoring, Video Monitoring Designated since 7/2013

Allstate Security Industries, Inc. Amarillo, TX www.allstatesecurity.com Wholesale Monitoring Designated since 8/2023 American Alarm and Communications, Inc. Arlington, MA www.americanalarm.com Full-Service Monitoring Designated since 4/2004 American Electric Power Columbus, OH www.aep.com GSOC Monitoring Designated since 11/2020 Amherst Alarm Inc. Amherst, NY www.amherstalarm.com Full Service Monitoring Designated since 3/2004 Barcom Security, Inc. Swansea, IL www.barcomsecurity.com Full-Service Monitoring Designated since 11/2007 Bay Alarm Company Concord, CA www.bayalarm.com Full Service Monitoring Designated since 1/2006 Bell Canada Toronto, ON www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 4/2015 Bell Canada Winnipeg, MB www.bell.ca/smart-home Full Service Monitoring - Canada Designated since 4/2020

[31]

Blackline Safety Calgary, AB www.blacklinesafety.com Full Service Monitoring - Canada Designated since 4/2018

Damar Security Systems Sarnia, ON https://damarsecuritysystems.com/ Full Service Monitoring - Canada Designated since 11/2012

Everon LLC Wichita, KS www.everonsolutions.com Full-Service Monitoring, Designated since 5/2025

Brinks Home™ (formerly Monitronics International) Farmers Branch, TX www.brinkshome.com Wholesale Monitoring Designated since 2/2005

DGA Security Systems, Inc. New York, NY www.DGA.com Full Service Monitoring Designated since 2/2005

Federal Response Center Springfield, MO www.federalprotection.com Wholesale Monitoring Designated since 1/2006

DMC Security Services Inc., Midlothian IL www.dmcsecurity.com Full-Service Monitoring Designated since 9/2005

Fire Monitoring of Canada, Inc. St. Catharines, ON www.fire-monitoring.com Full Service Monitoring - Canada Designated since 5/2009

Doyle Security Systems Rochester, NY www.godoyle.com Full-Service and Wholesale Designated since 1/2004

Global Guardian Charlotte, NC www.globalguardian.com Full-Service Designated since 3/2025

Dynamark Monitoring, Inc. Hagerstown, MD www.dynamarkmonitoring.com Wholesale Monitoring Designated since 2/2012

Guardian Alarm Southfield, MI www.guardianalarm.com/ Full-Service Monitoring Designated since 3/2024

COPS Monitoring Boca Raton, FL www.copsmonitoring.com Wholesale Monitoring Designated since 4/2014

Electronix Systems Central Station Alarms, Inc. Huntington Station, NY www.electronixsystems.com Full Service Monitoring Designated since 6/2005

Guardian Protection Services Inc. Butler, PA www.guardianprotection.com Full-Service Monitoring Designated since 6/2020

COPS Monitoring Lewisville, TX www.copsmonitoring.com Wholesale Monitoring Designated since 6/2014

Ellijay Telephone Company Ellijay, GA www.etcbusiness.com Full Service Monitoring Designated since 4/2015

Guardian Protection Services Inc. Warrendale, PA www.guardianprotection.com Full-Service Monitoring Designated since 9/2006

COPS MonitoringWilliamstown, NJ www.copsmonitoring.com Wholesale Monitoring Designated since 5/2014

ESC Central Birmingham, AL www.esccentral.com Wholesale Monitoring Designated since 12/2023

Gillmore Security Systems Inc. Cleveland, OH www.gillmoresecurity.com Full Service Monitoring Designated since 1/2009

CPI Security Systems Charlotte, NC www.cpisecurity.com Full Service Monitoring Designated since 8/2009

Everon (formerly ADT Commercial LLC) Irving, TX www.everonsolutions.com Full-Service Monitoring, Designated since 10/2014

Centra-Larm Monitoring Inc. Manchester, NH www.centra-larm.com Wholesale Monitoring Designated since 6/2009 Clearview Securities, Inc. Knoxville, TN www.clearviewtn.com Full Service Monitoring Designated since 5/2023 Cooperative Response Center, Inc. (CRC) Austin, MN www.crc.coop Wholesale Monitoring Designated since 3/2011

[32]

GM Security Technologies San Juan, PR www.gmsectec.com Wholesale Monitoring Designated since 10/2011 Holmes Security Systems Fayetteville, NC www.holmeselectricsecurity.com Full Service Monitoring Designated since 12/2017 SPRING 2026 | TMA Dispatch

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 1/2008

Metrodial Corporation, Inc. Hicksville, NY www.metrodial.com Full Service Monitoring Designated since 11/2004

Per Mar Security Services Davenport, IA www.permarsecurity.com Full Service Monitoring Designated since 6/2005

Interface Systems Earth City, MO www.interfacesystems.com Full Service Monitoring Designated since 8/2004

National Monitoring Center Irving, TX www.nmccentral.com Wholesale Monitoring Designated since 6/2016

Power Plus!

Anaheim CA www.powerplus.com Designated since 3/25/26

Interface Systems Plano, TX www.interfacesystems.com Full Service Monitoring Designated since 11/2012

National Monitoring Center Lake Forest, CA www.nmccentral.com Wholesale Monitoring Designated since 6/2016

iWatch Communications Beaverton, OR www.iwatchcomm.com Full Service Monitoring Designated since 1/2008

Nationwide Central Station Monitoring Corp.

Freeport, NY www.nationwidedigital.com Full Service Monitoring Designated since 4/2007

Kastle Systems Falls Church, VA www.kastle.com Full-Service Monitoring Designated since 6/2014 KNA Becklar Monitoring Cedar City, UT www.agmonitoring.com Wholesale Monitoring Designated since 5/2023 KNA Becklar Monitoring Ogden, UT www.agmonitoring.com Wholesale Monitoring Designated since 1/2007 Kroger Central Alarm Control Portland, OR www.kroger.com GSOC Life Alert Emergency Response, Inc. Encino, CA www.lifealert.com Full-Service Monitoring Designated since 11/2014 Life Safety Monitoring, LLC Munhall, PA www.mylifesafetymonitoring.com Wholesale Monitoring Designated since 1/2018 SPRING 2026 | TMA Dispatch

NextEra Energy, Inc. Juno Beach, FL www.nexteraenergy.com GSOC Monitoring Designated since 12/2022 Northern911 Sudbury, ON www.northern911.com Full-Service Monitoring – Canada Designated since 5/2014 Northwest Alarm MonitoringSeattle Washington www.nwalarm.com Wholesale Monitoring Designated since 8/2024 Operational Intelligence Center Indianapolis, IN Full Service Monitoring Designated since 1/2020 Paladian Victoria, BC www.paladintechnologies.com Full Service and Wholesale Monitoring Designated since 6/2016 Paladin Technologies Ottawa, ON www.paladintechnologies.com Full-Service Monitoring Designated since 3/14/2025

ProTELEC Safety & Security Winnipeg, MB www.protelecalarms.com Full Service Monitoring Designated since 7/2025 Pro-Vigil San Antonio, TX www.pro-vigil.com Full Service Monitoring Designated since 1/2024 Quick Response Cleveland, OH www.quickresponse.net Wholesale Monitoring Designated since 10/2005 SecurTek Monitoring Solutions, Inc. Winnipeg, MB www.securtek.com Full-Service Monitoring – Canada Designated since 5/2022 SecurTek Monitoring Solutions, Inc. Yorkton, SK www.securtek.com Full-Service Monitoring – Canada Designated since 5/2010 Securitas Electronic Security, Inc. Honolulu, HI www.securitases.com Full Service Monitoring Designated since 12/2003 Securitas Electronic Security, Inc. Uniontown, OH www.securitases.com Full Service Monitoring Designated since 11/2003 Security Alarm Corporation Port Charlotte, FL www.securityalarmcorp.com Full Service Monitoring Designated since 6/2012 [33]

Security Central Statesville, NC www.security-central.com Wholesale Monitoring Designated since 7/2015 Security Equipment, Inc. (SEI) Omaha, NE www.sei-security.com Full Service Monitoring Designated since 07/2004 Siemens Industry, Inc. Irving, TX www.siemens.com/ Full Service Monitoring Designated since 02/2014 SMART Security Pros, LLC dba Mobile Video Guard Bowie, MD www.mobilevideoguard.com Video Monitoring Designated since 11/2024

The Church of Jesus Christ of Latter-day Saints Salt Lake City http://churchofjesuschrist.org GSOC Monitoring Designated since 05/2012 The Watchlight Corporation El Cajon, CA www.watchlight.com Full Service Monitoring Designated since 03/2014 Titan Protection Overland Park, KS www.tpcsecurity.com Full Service & Wholesale Monitoring Designated since 10/2022 United Central Control San Antonio, TX www.teamucc.com Wholesale Monitoring Designated since 08/2004

Sonitrol Great LakesGrand Blanc, MI www.sonitrolverified.com Full Service Monitoring Designated since 02/2022

United Central Station Plainview, NY www.unitedcs.org Wholesale Monitoring Designated since 4/22/2025

Statewide Central Station Tampa, FL www.statewidecs.com Wholesale Monitoring Designated since 5/2023

U.S. Monitoring, Inc. Oklahoma City, OK www.usm-ok.com Wholesale Monitoring Designated since 08/2018

Statewide Central Station Staten Island, NY Statewidecs.com Wholesale Monitoring Designated Since 2/2011

Valley Security and Alarm Fresno, CA www.valleysecurityandalarm.com Full Service Monitoring Designated since 10/2017

Superior Central Station, Inc. McAllen, TX www.superiorcentral.com Full Service Monitoring Designated since 6/2007

Vancouver Fire & Security Richmond, BC www.radiussecurity.ca Wholesale Monitoring - Canada Designated since 7/2012

Tech Systems Inc. Buford, GA www.techsystemsinc.com Wholesale Monitoring Designated since 12/2019

Vigilante, LLC Troy, MI www.vigilantesecurity.com/ Full Service Monitoring Designated since 5/2025

Telsco Security Systems Edmonton, AB www.telsco.com Full Service Monitoring - CA Designated since 02/2016 [34]

Vivint Inc. - MN Eagan, MN www.vivint.com Full Service Monitoring Designated since 3/2014

Vivint Inc. - UT Provo, UT www.vivint.com Full Service Monitoring Designated since 3/2014 Viiz Communications Anniston, AL www.viiz.com Video Monitoring Designated since 9/2024 Vyanet Operating Group, Inc. Bend, OR www.vyanet.com Full Service Monitoring Designated since 12/2014 Washington Alarm Seattle, WA www.washingtonalarm.com Full-Service Monitoring Designated since 12/2006 Wayne Alarm Lynn, MA www.waynealarm.com Full-Service Monitoring Designated since 2003 Wegmans Food Markets, Inc. Rochester, NY www.wegmans.com GSOC Monitoring Designated since 4/2008

Stand out in the monitoring industry with the Five Diamond Designation Companies that achieve this recognition differentiate themselves in a competitive marketplace while proving their dedication to quality, professional monitoring, and public safety.

Take the next step—apply today and join the elite group of monitoring centers that have earned the Five Diamond designation.

SPRING 2026 | TMA Dispatch

GRADUATES>>

Monitoring Center Operator Level 1 Training Graduates

USA and international graduates completed November 1, 2025 to January 30, 2026

Graduates highlighted in blue achieved 100% on their exam.

Name Company Graduated Juan Acevedo Bay Alarm 1/13/2026 Jumoke Agboola Operational Intelligence Center 1/9/2026 Jenay Aidoo SimpliSafe Inc. 11/17/2025 Nickolas Allan Costco Wholesale 11/19/2025 Adonieka Amador Pro-Vigil, Inc. 11/4/2025 Carl Anderson Johnson Controls Security Solutions 12/26/2025 Gustabo Andrade Pro-Vigil, Inc. 11/12/2025 Cristaly Armenez SimpliSafe Inc. 11/17/2025 Tytesha Aviles SimpliSafe Inc. 11/4/2025 Freda Barksdale SimpliSafe Inc. 12/9/2025 Sharon Barnes National Monitoring Center 11/6/2025 Cynthia Bean Johnson Controls Security Solutions 12/9/2025 Daniel Beirne SimpliSafe Inc. 1/13/2026 Nikisha Belt Federal Response Center 1/27/2026 Giovanni Benitez Vivint, Inc 11/24/2025 Tyler Benson Global Guardian, LLC 1/15/2026 Yvonne Berry Johnson Controls Security Solutions 1/17/2026 Allessandra Besu COPS Monitoring - NJ 1/15/2026 DonnaLynn Bilsing COPS Monitoring - NJ 1/14/2026 Jynix Blackstone Vivint, Inc 11/28/2025 Samaria Blow Tech Systems Inc 1/5/2026 Sarah Booker Affiliated Monitoring 11/3/2025 Van Boursiqout COPS Monitoring - NJ 1/6/2026 Tamara Boyd Affiliated Monitoring 12/8/2025 Ra’Kyah Boyd Guardian Alarm Company 11/10/2025 Quamori Branch SimpliSafe Inc. 11/17/2025 Ian Brinkley United Central Control 11/21/2025 Jazmine Brown Bay Alarm 1/29/2026 Debra Brown Everon, LLC 12/16/2025 Ryan Buffett Johnson Controls Security Solutions 1/14/2026 Kellie Burke Johnson Controls Security Solutions 1/12/2026 Thomas Burrell Alert 360 1/12/2026 Briana Caballero Alarmco 1/13/2026 Nancye Calkins Johnson Controls Security Solutions 12/16/2025 Taimie Cameron Interface Systems - Dallas 12/3/2025 Hanna Captain Global Guardian, LLC 1/21/2026 Michael Carter Johnson Controls Security Solutions 11/5/2025 Ethan Case Vivint, Inc 11/27/2025 Adurhay Ceylan SimpliSafe Inc. 12/9/2025 Zach Church The Church of Jesus Christ of Latter-day Saints 1/29/2026 Debra Claxton Everon, LLC 12/16/2025 Josh Clements COPS Monitoring - NJ 11/11/2025 Hailey Cline Global Guardian, LLC 1/16/2026 Kym Cobb Operational Intelligence Center 1/11/2026 Matthew Conant Costco Wholesale 11/17/2025 Vickie Cross Johnson Controls Security Solutions 11/6/2025 Kennedi Crum Security Engineers Inc. 1/18/2026 Korionna Davis Allied Universal Technology Services 12/23/2025 Heather Davis AZ Security Control 12/15/2025 Nakita Davis Securitas Technology Corporation 1/16/2026 Wildile Dazulme TELUS Custom Security Systems (CA) 1/13/2026 Nam Deo Costco Wholesale 11/22/2025 LaKendra Deveraux COPS Monitoring - TX 1/28/2026 Jaden Dewhart Guardian Alarm Company 11/4/2025

SPRING 2026 | TMA Dispatch

Name Company Graduated Jayvion Dickerson Global Guardian, LLC 1/25/2026 Chasity Dickerson Tech Systems Inc 12/10/2025 Darron Dixon COPS Monitoring - NJ 11/4/2025 Junia Dominique TELUS Security and Automation Inc. (CA) 12/15/2025 Tracy Easter Securitas Technology Corporation 1/18/2026 Hamza El Hafsi TELUS Custom Security Systems (CA) 1/13/2026 Robert Elwell Everon, LLC 12/18/2025 Skye Enfys iWatch Communications 12/18/2025 Silvano Escalante Lopez Walden Security 1/9/2026 Gilberto Escobedo Costco Wholesale 12/18/2025 Joanna Estrada Superior Central Station Inc 11/25/2025 Rory Evans COPS Monitoring - NJ 11/12/2025 Lamitra Exum Johnson Controls Security Solutions 11/25/2025 Nora Fagan Cen-Signal 1/16/2026 Gabriel Fields iWatch Communications 11/26/2025 Aimee Flake Johnson Controls Security Solutions 1/29/2026 Bridget Ford Alert 360 11/13/2025 Hope Ford SimpliSafe Inc. 12/9/2025 Sharon Forest SimpliSafe Inc. 1/14/2026 David Forrestor ESC Central 1/22/2026 Sharon Forster Johnson Controls Security Solutions 11/17/2025 Dystani Frisbee Guardian Alarm Company 11/8/2025 Marcus Gerhardt COPS Monitoring - NJ 12/26/2025 Brenda Ghale Johnson Controls Security Solutions 12/18/2025 Alex Gonzalez COPS Monitoring - NJ 1/15/2026 Elisa Goss Johnson Controls Security Solutions 12/12/2025 Rhonda Greenberg Johnson Controls Security Solutions 11/13/2025 Tishelle Gross Vivint, Inc 1/16/2026 Kayla Guajardo Superior Central Station Inc 11/25/2025 Sheri Guardia Vivint, Inc 12/1/2025 Carolina Gutierrez Dispatch Center, LTD 11/6/2025 Berhe Habtemichael Johnson Controls Security Solutions 1/23/2026 MieCala Hale Central Station, Inc. 11/17/2025 Timmy Hall Global Guardian, LLC 1/23/2026 Fidelity Harper Securitas Technology Corporation 11/19/2025 Destiney Harris Everon, LLC 12/24/2025 Jasmine Harris Global Guardian, LLC 1/23/2026 Kevin Harris Security Equipment Inc. 11/2/2025 Rylee Hart American Electric Power Security Operations Center 12/3/2025 Tyquan Harvall SimpliSafe Inc. 12/9/2025 Dixon Harvey Johnson Controls Security Solutions 11/14/2025 Sheena Henderson Cen-Signal 1/14/2026 Lisa Herman Johnson Controls Security Solutions 12/19/2025 Marino Hermano Paladin Security Group (CA) 12/9/2025 Chris Hernandez Pro-Vigil, Inc. 11/19/2025 Ashley Hollis Interface Systems - St. Louis 1/6/2026 Colin Holmes COPS Monitoring - TX 11/7/2025 Cheryl House Johnson Controls Security Solutions 11/6/2025 Maridon Howell Frisbie Vivint, Inc 11/25/2025 Elizabeth Huarez Johnson Controls Security Solutions 12/10/2025 Kelly Hudnall Johnson Controls Security Solutions 11/5/2025

[35]

Name Company Graduated Rhonda Hudson Johnson Controls Security Solutions 12/4/2025 Tiahri Hughes Alarmco 1/24/2026 Tamima Hussein Johnson Controls Security Solutions 12/18/2025 Rukia Ibrahim Vivint, Inc 1/24/2026 Destinee Idler COPS Monitoring - NJ 1/6/2026 Nya Jackson Guardian Alarm Company 11/3/2025 Tavion Jackson Interface Systems - St. Louis 11/19/2025 Mischelle Jackson Johnson Controls Security Solutions 11/6/2025 Nija Jackson Johnson Controls Security Solutions 11/15/2025 Tomika Jackson SimpliSafe Inc. 12/9/2025 Geri Jernigans Interface Systems - St. Louis 11/8/2025 Ana Johnson Centralarm 1/8/2026 Allied Universal Technology Services 11/14/2025 Caleb Johnson Cheyenne Johnson SimpliSafe Inc. 12/9/2025 Richard Jones Alert 360 1/21/2026 Dawanda Jones Guardian Alarm Company 11/23/2025 Brigette Jones Johnson Controls Security Solutions 11/21/2025 David Jones Johnson Controls Security Solutions 11/7/2025 Alex Kartchner Vivint, Inc 1/17/2026 Alexis Kashani Operational Intelligence Center 1/16/2026 Manpreet Kaur Protelec Security & Safety (CA) 1/30/2026 Cara Keller Securitas Technology Corporation 1/31/2026 Wanjira Kimaru Everon, LLC 12/19/2025 Allied Universal Technology Services 11/14/2025 Roderick Kines Ting Kirven National Monitoring Center 11/3/2025 Ethan Labelle Global Guardian, LLC 1/14/2026 Cadesha Lambert SimpliSafe Inc. 11/17/2025 Jherrel Lang Interface Systems - St. Louis 1/6/2026 Charles Langston Global Guardian, LLC 1/8/2026 Israel Lara Alert 360 11/11/2025 Jasmine Leech Vivint, Inc 1/15/2026 Rebecca Lewellen COPS Monitoring - TX 11/7/2025 Justin Liggins Interface Systems - St. Louis 11/12/2025 Travanti Lipson Tech Systems Inc 12/5/2025 Sydney Long Global Guardian, LLC 1/30/2026 Franterrian Long Tech Systems Inc 1/5/2026 Stormi Lopez Allstate Security Industries, Inc. 11/11/2025 Carlos Lopez National Monitoring Center 11/6/2025 Michael Lucas Cen-Signal 1/19/2026 Cole MacDonald Global Guardian, LLC 1/29/2026 Amine Malki TELUS Custom Security Systems (CA) 1/30/2026 Claudette Martin Alert 360 1/20/2026 Gilbert Martinez National Monitoring Center 11/6/2025 Ashley Mason Statewide Central Station 11/26/2025 Monique Maxwell Johnson Controls Security Solutions 11/6/2025 Joseph Mayonte Spence Security (TC) 12/13/2025 Elisha McBride Everon, LLC 11/29/2025 Na’Kiaya McCall Security Engineers Inc. 12/3/2025 Rick McCann Rick McCann (self) 12/5/2025 Alex McCullough Guardian Alarm Company 11/3/2025 Craig McKinley SimpliSafe Inc. 1/14/2026 Sarah McVicker Federal Response Center 1/23/2026 Pedro Mendez Power Plus 11/19/2025 Krystal Mendez Sebastian Corp 1/29/2026 Semaj Metts Bay Alarm 1/30/2026 Susan Miller Security Central 11/21/2025 James Mobley Alert 360 11/14/2025 Jerry Monegro Global Guardian, LLC 1/23/2026 Dayna Moore Global Guardian, LLC 1/27/2026 Payton Mosher Vivint, Inc 11/25/2025 Gage Mullinax Global Guardian, LLC 1/12/2026 Makayla Mundie SimpliSafe Inc. 12/9/2025 Hunter Murley Pro-Vigil, Inc. 11/5/2025

[36]

Name Company Graduated Mithun Nair Paladin Technologies (CA) 12/12/2025 Janae Nash Alert 360 11/8/2025 Richard Nelson Affiliated Monitoring 1/26/2026 Arceneaux Nicolette First Alarm 12/16/2025 Roxhannah Nineza TELUS Custom Security Systems (CA) 1/30/2026 Steve Nolan Per Mar Security Services 11/15/2025 Angel Nolasco Global Guardian, LLC 1/22/2026 Imani Owens Alert 360 11/17/2025 Brittani Palmer Guardian Alarm Company 11/11/2025 Christine Paniagua Securitas Technology Corporation 11/30/2025 Gonzalo Parra Centralarm 12/26/2025 Karl Paul Everon, LLC 11/28/2025 Kristina Peterson Vivint, Inc 11/11/2025 Dustin Petty Global Guardian, LLC 1/26/2026 Melinda Phillips Vivint, Inc 1/16/2026 Gerardo Pimentel Power Plus 11/20/2025 Julia Pinheiro Vivint, Inc 12/18/2025 Ryan Piroutek Costco 12/5/2025 Paul Poniewaz Interface Systems - St. Louis 1/28/2026 Joshua Poss Pro-Vigil, Inc. 11/11/2025 Fire Monitoring of Canada, Inc. (CA)11/21/2025 Norma Price Cinthia Ramirez Interface Systems - St. Louis 12/9/2025 Lizbeth Ramirez Interface Systems - St. Louis 1/5/2026 LaShakur Rice-Streeter Guardian Alarm Company 11/9/2025 Zeus Fire and Security Headquarters 11/25/2025 Lauren Riley David Rincon Mendoza Vivint, Inc 1/22/2026 Aigner Roberts Interface Systems - St. Louis 1/30/2026 Robbie Robinson Global Guardian, LLC 1/24/2026 Matthew Rosenblum Statewide Central Station 12/5/2025 Davionne Rowell COPS Monitoring - NJ 12/24/2025 DieneRa Salvador Everon, LLC 11/30/2025 Joshua Samuels Mastervision Technologies 1/23/2026 Abdul Sayani Paladin Technologies (CA) 11/5/2025 Nolan Schoenberger Wegmans Asset Protection 1/28/2026 Tianna Scoles Valley Security & Alarm 1/30/2026 Kyra Scott COPS Monitoring - TX 1/22/2026 K. Scott Interface Systems - St. Louis 1/29/2026 Johnny Sengmanichanh Blue Eye Corporation 11/9/2025 Graciela Serrano Vivint, Inc 12/4/2025 Drew Shea Alarm.com 11/24/2025 April Sheppard SimpliSafe Inc. 11/4/2025 Nathaniel Simmons Dispatch Center, LTD 1/6/2026 Jodie Simms Securitas Technology Corporation 12/7/2025 Kieley Sinatra Mastervision Technologies 1/21/2026 Britany Smalley Clearview Securities, Inc. 1/17/2026 Kedrian Smith COPS Monitoring - NJ 1/6/2026 Devonne Smith SimpliSafe Inc. 1/13/2026 Elizabeth Sparks Cen-Signal 1/13/2026 Vitina Spencer Securitas Technology Corporation 11/22/2025 Richelle Spinuzzi Johnson Controls Security Solutions 11/20/2025 Monisha Sreekumari Interface Systems - Dallas 1/30/2026 Oshane Stewart The Church of Jesus Christ of Latter-day Saints 12/30/2025 Demetrius Stovall Vivint, Inc 11/24/2025 Jackson Stuart Johnson Controls Security Solutions 11/21/2025 Chanice Taylor SimpliSafe Inc. 1/13/2026 Charde Teal Bay Alarm 11/29/2025 Rozena Thomas COPS Monitoring - TX 1/22/2026 Gus Thomas Interface Systems - Dallas 11/21/2025 Vache Thompson Alert 360 11/23/2025

SPRING 2026 | TMA Dispatch

Name Company Graduated Jennifer Thornton Pro-Vigil, Inc. 11/5/2025 Liz Torres COPS Monitoring - NJ 12/24/2025 Carmela Triana Securitas Technology Corporation 1/14/2026 Lacey Trimmell Everon, LLC 12/17/2025 Melinda Tuttle Alarm Central 1/29/2026 Diane Twyman Life Safety Monitoring, LLC 12/5/2025 Mariah Ulrich iWatch Communications 12/20/2025 Daniel Valdovino AlarmWatch 12/3/2025 Zoey Vang Vivint, Inc 1/22/2026 Kristopher Watson Constellis 11/18/2025 Brittani Webb Cen-Signal 1/16/2026 Amanda Weese Johnson Controls Security Solutions 11/17/2025 Nick Welch Centralarm 1/12/2026 Mia White Affiliated Monitoring 11/17/2025 Morgan White Affiliated Monitoring 11/14/2025 Amber Williams COPS Monitoring - TX 1/22/2026 Brittany Williams SMART Security Pros, LLC dba Mobile Video Guard 11/12/2025 Lilly Williamson Alert 360 11/13/2025 Neisha Winding COPS Monitoring - TX 1/21/2026 Richard Wofford DGA Security 11/17/2025 Britney Wright ESC Central 11/4/2025 Destinee Wright Johnson Controls Security Solutions 11/7/2025 Coreena Wyrick Johnson Controls Security Solutions 11/20/2025 Brittany York Alert 360 1/17/2026 Demonica Young Global Guardian, LLC 1/13/2026 Nina Zarate Wegmans Asset Protection 1/19/2026 David Zelenak Per Mar Security Services 11/11/2025 Erin Zinn Everon, LLC 11/26/2025 Alexandra Zito Northern911 (CA) 1/22/2026

Recertification Level 1 Training Graduates Name Company Jhonson Augustin Tech Systems Inc Ashley Baker Vivint, Inc Kristen Baldi Metrodial Corporation Maricela Barajas Alcaraz Vivint, Inc Jessica Barnum Vivint, Inc Kelly Beck Alert 360 Josh Bishop COPS Monitoring - NJ Derick Blankenship Federal Protection Kenneth Bone Interface Security Systems Phillip Booker Affiliated Monitoring Karly Bosgieter Vivint, Inc Deshand Bradley Vivint, Inc Mara Brones Vivint, Inc Lindsey Burton Vivint, Inc Abraham Caballero Vivint, Inc Laura Campbell Central Security Group Nationwide, Inc. Brian Campbell Federal Response Center Jessica Canada-Rapach SimpliSafe Inc. James Carter SimpliSafe Inc. Deyanira Cerdas Calvo ADT By Telus (CA) Danielle Charles Vivint, Inc Nubia Charles Vivint, Inc Youlim Choi Vivint, Inc

SPRING 2026 | TMA Dispatch

Graduated 11/20/2025 1/10/2026 11/25/2025 1/10/2026 1/15/2026 11/14/2025 1/10/2026 12/3/2025 1/1/2026 1/19/2026 1/15/2026 1/14/2026 1/8/2026 1/13/2026 1/12/2026 1/15/2026 12/11/2025 1/7/2026 12/16/2025 1/31/2026 1/12/2026 1/8/2026 1/7/2026

Name Company Brittany Cohee Metrodial Corporation Miles Cruz Nationwide Digital Monitoring Co. Katelyn Cupples Vivint, Inc Vijayaganesh Dandapani Vivint, Inc Brandon Diez Vivint, Inc Carolina Dominguez Alert 360 Macailah Dotson Vivint, Inc Jamison Elrod Alert 360 Connor Ericksen Vivint, Inc Autausaga Feleti Vivint, Inc Shawn Flanagan-Fortin ADT By Telus (CA) Monica Francois Affiliated Monitoring Joseph Friszell Metrodial Corporation Nia Gardner Interface Security Systems Nichole Givens Interface Security Systems Nathaniel Goldberg Vivint, Inc Jacob Gonzalez Alert 360 Amber Gottselig Vancouver Fire Security Lauren Gunn Vivint, Inc Casey Haight The Church of Jesus Christ of Latter-day Saints Carrisa Hallum Vivint, Inc Kevin Hanley Life Safety Monitoring, LLC Kelly Hard ADT By Telus (CA) Ridwan Hassan Vivint, Inc Sharlee Heart Alert 360 Rose Hendricks Vivint, Inc Walter Henry National Monitoring Center Brandi Hibbard Vivint, Inc Brittney Hidalgo SimpliSafe Inc. Karla Hirsch Vivint, Inc Ann Holmes Vivint, Inc Guillermo Illescas Gomez Vivint, Inc Sara Iverson Vivint, Inc Darius Jeffres SimpliSafe Inc. Shanice Johnson COPS Monitoring - NJ Charles Johnson Interface Security Systems Suzanne Johnson Vivint, Inc Stormy Kester Vivint, Inc Karen La Vo Alert 360 Dallas Landry Vivint, Inc Erin Larson Vivint, Inc James Lattea SimpliSafe Inc. Melanie Lawson Alert 360 Raylee Leimer Federal Response Center Jason Leonardy Vivint, Inc Nicole Leyde Vivint, Inc Julian Leyva Affiliated Monitoring Joslin Linder Vivint, Inc Nastassia Little Vivint, Inc Aleila Lofton Bay Alarm Nikki Lyles Affiliated Monitoring Michelle Maddux Vivint, Inc Joshua Major Alert 360 Jacob Majorana Metrodial Corporation Patrick Malloy Alert 360 Tarnia Mann Vivint, Inc Andre Masiero ADT By Telus (CA) Jennifer Mcconnell Vivint, Inc Felipe Modesto Citadini Vivint, Inc

Graduated 11/3/2025 11/6/2025 1/15/2026 1/13/2026 1/12/2026 1/16/2026 1/7/2026 1/15/2026 1/7/2026 1/20/2026 1/24/2026 1/31/2026 1/5/2026 1/27/2026 1/8/2026 1/9/2026 11/8/2025 11/25/2025 1/7/2026 1/26/2026 1/7/2026 1/8/2026 1/25/2026 1/31/2026 1/11/2026 1/8/2026 11/20/2025 1/14/2026 1/9/2026 1/10/2026 1/11/2026 1/8/2026 1/7/2026 1/8/2026 11/19/2025 1/23/2026 1/8/2026 1/9/2026 1/14/2026 1/16/2026 1/7/2026 1/5/2026 1/10/2026 1/7/2026 1/12/2026 1/13/2026 1/6/2026 1/12/2026 1/11/2026 12/16/2025 12/12/2025 1/17/2026 11/16/2025 11/24/2025 1/12/2026 1/22/2026 1/25/2026 1/13/2026 1/12/2026

[37]

Name Company Delia Moore Per Mar Security Services Katherine Morgan Vivint, Inc Miriam Morgan Vivint, Inc Shawn Moss SimpliSafe Inc. Brooke Mounts SimpliSafe Inc. Hadiyah Muhammad Vivint, Inc Lindsey Neihart Vivint, Inc Donna Nelson Vivint, Inc Christian Noubi Affiliated Monitoring Lucresha Owens SimpliSafe Inc. Karen Payton Kroger Central Alarm Control Andrea Rautio Vivint, Inc Jamie Ray Federal Response Center Shannon Rea ADT By Telus (CA) Jennifer Rice Bay Alarm Jose A. Rodriguez Superior Central Station Inc Charles Russell Vivint, Inc Starlene Sample Alert 360 Lyndrea Schauer Vivint, Inc Meagan Schultz SimpliSafe Inc. Deena Sherwood Vivint, Inc Alexander Shields Vivint, Inc Kahalia Smith Vivint, Inc Mackenzie Taylor COPS Monitoring - NJ Joshua Tebrow SimpliSafe Inc. Mariah Teeters Vivint, Inc Senh Tsan ADT By Telus (CA) Marcella Tuttle Vivint, Inc Anthony Vang Vivint, Inc Aileen Vestal Alert 360 Dorcas Walton Affiliated Monitoring Adam Ward Interface Security Systems Luke White Vivint, Inc Janette Whitworth Vivint, Inc Heather Willis Vivint, Inc Zehnda Withers SimpliSafe Inc. Jordan Wong ADT By Telus (CA) Logan Woolfolk SimpliSafe Inc. Julia Xiong Vivint, Inc Steven Ybarra Affiliated Monitoring Sandra Zavala Vivint, Inc Michelle Zebe Vivint, Inc Austin Zeglin Vivint, Inc Heather Zepeda Superior Central Station Inc

Graduated 1/22/2026 1/20/2026 1/23/2026 1/21/2026 12/3/2025 1/8/2026 1/8/2026 1/13/2026 1/22/2026 1/1/2026 11/14/2025 1/11/2026 1/12/2026 1/23/2026 12/28/2025 1/16/2026 1/8/2026 1/13/2026 1/10/2026 1/13/2026 1/16/2026 1/9/2026 1/9/2026 12/28/2025 1/20/2026 1/14/2026 1/26/2026 1/8/2026 1/15/2026 1/29/2026 12/22/2025 12/31/2025 1/22/2026 1/15/2026 1/15/2026 1/21/2026 1/22/2026 1/7/2026 1/8/2026 12/29/2025 1/9/2026 1/8/2026 1/8/2026 1/12/2026

Operator Level 2 Training Graduates Name Company Graduated Jumoke Agboola Operational Intelligence Center 1/13/2026 Helen Allen United Central Control 11/14/2025 Melissa Allen United Central Control 11/12/2025 Lorraine Baptiste Amalgamated Security Services Ltd. 1/21/2026 Nicholas Bulger Pro-Vigil, Inc. 11/20/2025 Jory Caldarelli Wegmans Asset Protection 1/27/2026 Vicki Chalmers Security Equipment Inc. 1/11/2026 Kym Cobb Operational Intelligence Center 1/12/2026 Angela Davis Securitas Technology Corporation 1/11/2026 Doug Elms The Church of Jesus Christ of Latter-day Saints 1/14/2026 Isabella Evans Per Mar Security Services 11/16/2025 Aja Greene Pro-Vigil, Inc. 11/15/2025 Sheila Hunt Tech Systems Inc. 1/4/2026 Ryane Jackson Security Equipment Inc. 12/24/2025 Toni Juarez Securitas Electronic Security 11/24/2025 Alexis Kashani Operational Intelligence Center 1/17/2026 Asia Lievens Per Mar Security Services 1/20/2026 Karsyn Livingston Bay Alarm 12/3/2025 Benjamin McMann Per Mar Security Services 11/8/2025 Krystal Mendez Sebastian Corp 1/30/2026 Jordan Miller Per Mar Security Services 11/16/2025 Kyle Palozie Pro-Vigil, Inc. 11/22/2025 Reuben Perry Provigil 11/17/2025 Ryan Piroutek Costco 12/9/2025 Traci Rabon Federal Response Center 1/3/2026 Bryan Romero Pro-Vigil, Inc. 11/21/2025 Katie Rowe City Of Toronto (CA) 1/8/2026 Jamie Salisz Federal Response Center 1/11/2026 Wesley Setoki Bay Alarm 12/28/2025 Kalli Shannon Pro-Vigil, Inc. 11/25/2025 Robin Smith Security Equipment Inc. 12/2/2025 Narraya Sparks Bay Alarm 11/5/2025 Kacie Stouffer Bay Alarm 12/19/2025 Charde Teal Bay Alarm 12/14/2025 Olivia Villanueva Bay Alarm 1/30/2026 Chelsea Weaver Security Equipment Inc. 1/17/2026 Jessica Werner Security Equipment Inc. 12/7/2025 Andrew Zamora SentriForce - Network Outfitters 11/21/2025

TMA DISPATCH, SPRING 2026 ADVERTISERS INDEX  Altronix, page 4  CIA, page 17  NAPCO, page 40 Learn more about TMA advertising and 2026 meeting sponsorship offerings by emailing Evan Ne wman at ene wman@tma.us.

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SPRING 2026 | TMA Dispatch

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